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href="https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">資料刪除政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a href="/company/agreements-and-terms/promotional-credits-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa 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href="https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">子處理器政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk 使用者內容和行為政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>產品條款</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/accessibility/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">存取政策</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">產品內 Cookie 政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">服務特定條款<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>免費試用與測試版服務條款</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/free-trial-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">免費試用</a></li><li><a href="/company/agreements-and-terms/beta-services-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">測試版服務</a></li></ul></div></div><div style="margin:unset" class="StyledCol-sc-inuw62-0 eNoziY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><section id="privacy-policy"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">私隱聲明</h1><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"> <strong>生效日期：</strong> 2024 年 2 月 20 日<br/> 如需我們私隱聲明的先前版本，請按一下<a href="/company/agreements-and-terms/privacy-notice-2024-02-15/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">此處</a>。<br/> 如需 Zendesk 活動政策的先前版本，請點擊<a href="/company/policies-and-guidelines/zendesk-events-policy-2020-12-01/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">此處</a>。 </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您好！ Zendesk 是一間服務至上的客戶關係管理（CRM）公司，致力於製作旨在改善客戶關係的軟件。我们制定本私隱聲明（「<strong>聲明</strong>」）是為了向您說明我們如何收集、使用、披露和儲存個人資料。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>本聲明<u>僅</u>適用於 Zendesk 作為個人資料控制方的情況（例如： Zendesk 網站訪客的個人資料和企業間聯絡資料）。</strong> Zendesk 是我們在訂閱者使用 Zendesk 產品和服務時代表其處理的個人資料的<u>處理方</u>，而非控制方。為清楚起見，這代表著本聲明 <u>不</u> 適用於 Zendesk 在其產品和服務中作為處理方處理個人資料的情況。如果您對 Zendesk 訂閱者如何使用您的個人資料有任何疑問，請直接與其聯絡。我们不對訂閱者的私隱或資料安全行為負責。本聲明也不適用於 Zendesk 現任和前任員工、求職者或承辦人和擔任類似職務的代理的個人資料。</p><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR"><strong>目錄：</strong></h2><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 dFXoyF bullet-default"><li><a href="#introduction" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">前言</span></a></li><li><a href="#personal-data-we-collect-and-disclose" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">我們收集和披露的個人資料</span></a></li><li><a href="#how-we-process-personal-data" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">我們如何處理個人資料</span></a></li><li><a href="#sources-of-personal-data" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">個人資料的來源</span></a></li><li><a href="#cookies-and-tracking-technologies" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Cookie 和其他追蹤技術</span></a> </li><li><a href="#security-and-retention" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">安全性和保留</span></a></li><li><a href="#childrens-privacy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">兒童私隱</span></a></li><li><a href="#external-links" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">外部連結</span></a></li><li><a href="#contact-information" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">聯絡資料</span></a></li><li><a href="#supplemental-terms-for-california-residents" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">加州居民補充條款</span></a></li><li><a href="#supplemental-information-for-the-eea-switzerland-and-the-uk" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">歐洲經濟區、瑞士和英國的補充資訊</span></a></li><li><a href="#supplemental-information-for-other-regions" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">其他區域補充資訊</span></a></li><li><a href="#english-version-controls" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">英文版本控制</span></a></li><li><a href="#zendesk-inc-affiliates" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk, Inc. 附屬公司</span></a></li></ol><div class="SL_swap" id="privacy-policy-truste-logo"><div> <a target="_blank" rel="noopener noreferrer" href="//privacy.truste.com/privacy-seal/validation?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><br/> <img alt="" loading="lazy" src="//privacy-policy.truste.com/privacy-seal/seal?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93"/><br/> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </div><div> <a target="_blank" rel="noopener noreferrer" href="//privacy.truste.com/privacy-seal/validation?rid=72b0f108-5766-4722-abea-9705e670c23f" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><br/> <img alt="TRUSTe" loading="lazy" src="//privacy-policy.truste.com/privacy-seal/seal?rid=72b0f108-5766-4722-abea-9705e670c23f"/><br/> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </div></div><h2 id="introduction" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">1. 前言</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">本聲明適用於 Zendesk, Inc. 及其在<a href="#zendesk-inc-affiliates" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 14 節</a>中列出的相關關聯公司（「<strong>Zendesk</strong>」、「<strong>我們</strong>」或「<strong>我方</strong>」<strong></strong>）。我們使用但未在本聲明中定義的專門術語（例如網站、服務、使用者、代理人、代理人聯絡資料等）具有我方<a href="/company/agreements-and-terms/main-services-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">主服務協議</a>中提供的涵義。若您位於歐洲經濟區（「<strong>歐洲經濟區</strong>」）、瑞士或英國（「<strong>英國</strong>」），請參閱本聲明<a href="#supplemental-information-for-the-eea-switzerland-and-the-uk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 11 節</a>，了解有關哪個或哪些特定實體擔任與您的個人資料相關之控制者的詳細資訊。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>本聲明何時適用？</strong> 本聲明僅適用於 Zendesk 作為控制方處理的個人資料（即 Zendesk 控制處理您個人資料的方式和原因）。這包括當您：</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>到訪 Zendesk.com 網站、Zendesk 手機應用程式、Zendesk Marketplace、Zendesk Developer Portal、我們的品牌社交媒體頁面以及我們經營的其他網站（統稱為「<strong>數碼資產</strong>」）或與之互動；</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">報名或參與我們的網絡研討會、活動、計劃、營銷和推廣活動；</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">與我們面對面互動，例如當您到訪我們的辦事處時；以及</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">詢問或參與我們的商業交易。</p></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>變更</strong>：我们可能會不時更新本聲明。請定期回來查看以了解最新內容。如果您不同意我們的任何更改，請停止與我們互動。根據適用法律的要求，本聲明如有任何變更，我們將透過在本網站上發佈更新或其他適當方式通知您。</p><h2 id="personal-data-we-collect-and-disclose" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">2. 我們收集和披露的個人資料</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">下表描述我們收集您的哪些個人資料以及我們向誰披露個人資料。加州個人：本表包括我們為加州法律規定的業務或商業目的而向其披露個人資料的各方。</p><table class="sc-2a70aa94-0 bmdwwe first-column-width-30"><thead><tr><th>收集的個人資料類别</th><th>個人資料的披露</th></tr></thead><tbody><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>識別碼</strong>，例如您的姓名、電郵地址、郵寄地址、電話號碼和裝置識別碼（例如廣告識別碼和 IP 位址）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全和平台供應商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">完成交易所必需的第三方，例如信用卡處理商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">與我們合作共同營銷或銷售我方產品和服務的業務合作夥伴，例如渠道合作夥伴</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">根据您指示下的第三方，例如活動贊助商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">專業顧問，例如律師、會計師和審計師</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況</p></li><li>使用<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 節</a>所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您已同意披露的對象</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>商業資料</strong>，包括偏好（例如購買記錄或傾向）和交易資料（例如銀行資料）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全和平台供應商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">完成交易所必需的第三方，例如信用卡處理商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">專業顧問，例如律師、會計師和審計師</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您已同意披露的對象</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>互聯網或其他電子網絡活動資料和裝置資料</strong>，例如您的瀏覽歷史記錄、搜尋記錄、裝置資料和其他與您與我們的互動以及使用我們的產品、服務、電郵和其他數碼資產相關的資料（無論是被動瀏覽還是主動參與）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全和平台供應商</p></li><li>使用<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 節</a>所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>地理位置資料</strong>，例如基於您的 IP 位址、流動裝置位置或您提供給我們的資料（例如您透過網絡表格提供的城市和州）的大致位置。您可以透過裝置設定來控制此等資料的收集。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全和平台供應商。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況。</p></li><li>使用<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 節</a>所述 Cookie 和追蹤技術的公司，例如營銷和廣告合作夥伴</li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>音訊、電子、視訊和其他感官資料</strong>，例如我們場所的閉路電視錄影（例如若您到訪我們的辦公室）；您與我們的銷售或宣傳團隊的互動記錄（例如根據適用法律用於質素保證或訓練目的）；或客戶支援聊天或訊息記錄。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全和平台供應商。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>加州法律定義的推斷</strong>，例如您可能會作出正面反應的營銷。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如平台供應商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>敏感個人資料</strong>，例如疫苗接種證明或種族和民族（可選）（在適用法律允許的情況下）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如平台供應商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您已同意披露的對象</p></li></ul></td></tr></tbody></table><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">除上述披露外，根據我們的<a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5040452168090" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">政府資料請求政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>，我們可能會分享您的個人資料，以回應執法部門或其他政府部門的合法請求，包括滿足國家安全要求。如果法律允許，我們亦可能出於任何目的對個人資料進行去標識化、匿名化或彙整使用或與第三方分享。</p><h2 id="how-we-process-personal-data" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">3. 我們如何處理個人資料</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們可能會出於以下目的處理您的個人資料：</p><table class="sc-2a70aa94-0 bmdwwe first-column-width-70"><thead><tr><th>處理目的</th><th>合法依據</th></tr></thead><tbody><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>向您提供我們的產品、服務和數碼資產</strong>，包括處理和完成交易；使您能夠存取數碼資產和我們的服務；營運、維護和改善我們的數碼資產和服務；與您溝通，例如完成您的支援請求或提供安全更新；以及診斷、修復和追蹤服務和質素問題。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">合法利益；合約；法律義務</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>用於我們自身的業務目的</strong>，包括備存內部業務記錄和進行內部報告；收款和執行會計及類似業務功能；審計和管理與我們服務相關的項目；執行資訊科技安全管理和資訊科技相關任務，例如管理我們的技術和網絡；評估和改善我們的業務、服務和數碼資產；研究和開發新產品和服務；以及處理您的調查和問卷回應。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">合法利益；法律義務 </p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>出於法律、安全或保障原因</strong>，包括遵守法律要求；確立或行使法律索賠或就其作出辯護；維護我們財產的安全、保安和完整性，以及與我們或他人互動者的權利；調查任何違反內容或行為政策的行為；以及檢測、預防和應對安全事件或其他惡意、欺騙、欺詐或非法活動。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">該等安全性目的亦可能涉及收集和處理特殊類別的個人資料（即健康資料），以便在有必要出於公共健康的原因或適用法律要求的情況下到訪辦公室和開展活動。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">合法利益；法律義務；公共利益</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>用於營銷我方產品和服務或第三方（例如我們的業務合作夥伴）的產品和服務</strong>，包括徵求或發佈有關我方產品和服務的評價或意見；（透過電郵、電話或其他線上和線下渠道）向您發送有關我們的服務或第三方服務的營銷和推廣訊息或產品推薦；方便您參與比賽或活動；評估廣告印象或進行情境廣告個人化。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您可以<a target="_blank" rel="noopener noreferrer" href="https://go.zendesk.com/unsubemail" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">在此<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>拒絕營銷通訊或點擊我們營銷通訊底部的「取消訂閱」連結。您還可以<a target="_blank" rel="noopener noreferrer" href="https://go.zendesk.com/PreferenceCenterGlobal?emailAddress=&language=en-US" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">在此<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>管理電郵偏好設定。請注意，我們的某些營銷材料和資料可能會使用追蹤技術和分析工具，以助我們了解您的偏好。如要了解更多資料，請參閱以下<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 節</a>和我們的<a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Cookie 聲明</a>。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">同意（在法律要求的情況下）；合法利益</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>當您使用我方推薦服務向朋友介紹我方服務時滿足您的推薦請求</strong>，包括使用您提供給我們的姓名、電郵地址、稱謂和公司名稱與您推薦的人聯絡。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">只有在得到他人同意的情況下，您才能提供他人的個人資料。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">同意（在法律要求的情況下）；合法利益</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>多元、公平與包容</strong>，例如在我們的業務範圍內促進多元、公平與包容措措和代表性（在適用法律授權的情況下）。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">同意（在法律要求的情況下）；合法利益</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>公司交易</strong>，例如銷售、合併、收購、重整、破產和其他公司事件。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">合法利益；法律義務</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>當您自願同意</strong>我們處理您的個人資料時。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">同意</p></td></tr></tbody></table><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 將在法律要求的範圍內尊重資料當事人的權利。您有權存取、更正、更新個人資料，在某些情況下還有權要求予以刪除（但有例外）。您可以<a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">在此<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>提出請求。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 使用數量有限的第三方服務供應商協助我們處理資料，以達成某些目的。這些第三方供應商協助支援網站的某些功能，監控數據庫和操作其他技術，協助傳輸數據，並提供數據儲存服務。這些第三方在提供服務時可能會處理或儲存個人資料。 Zendesk 與這些第三方簽訂合約，限制其存取、使用和披露個人資料，以履行我們在《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》（包括繼續轉移條文）的義務；如果它們未履行這些義務，Zendesk 將對造成損害的事件負責。</p><h2 id="sources-of-personal-data" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">4. 個人資料的來源</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>您直接向我們提供的資料</strong>，包括您透過我們的數碼資產直接註冊和與我們溝通、到訪我們的辦事處或參與我們的活動、營銷和外展活動時提供的資料。</li><li><strong>從您的僱主</strong>、同事或朋友收集的資料，包括我們目前、過去和潛在客戶、供應商、投資者和業務合作夥伴的代表或其他員工的資料。我們也可能透過轉介服務從朋友收到您的資料。</li><li><strong>自動收集的資料</strong>，包括有關您與我們的數碼資產互動的技術資料（例如 IP 位址、瀏覽喜好設定以及購買記錄）。更多資料請見以下<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 節</a>和我們的<a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Cookie 聲明</a>。</li><li><strong>來自公共來源的資料</strong>，包括來自公共記錄的資料，以及您在社交媒體等公共論壇上分享的資料。</li><li><strong>來自其他第三方的資料</strong>，包括來自第三方服務和內容供應商、與我們合作銷售或推廣產品和服務的實體以及社交媒體網絡（包括與此類網絡相關的小工具，例如「Facebook 讚好」按鈕）的資料。</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們可能會合併從本聲明中所述之各種來源（包括第三方來源和公共來源）收到的資訊，並出於以上目的使用或披露該等資料。</p><h2 id="cookies-and-tracking-technologies" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">5. Cookie 和其他追蹤技術</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們使用 Cookie 和其他追蹤技術，並為您提供管理有關設定的選項，詳見我們的 <a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cookie 聲明</a>。某些追蹤技術可讓我們追蹤您在不同時間、不同裝置和網站上的裝置活動。雖然有些瀏覽器已經加入「請勿追蹤」或 DNT 偏好設定，惟我們目前不接受網頁瀏覽器發出的此類訊號。</p><h2 id="security-and-retention" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">6. 安全與保留</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們維護適當的安全程序以及技術和組織措施，以保護您的個人資料免受意外或非法破壞、丟失、披露、更改或使用。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您的個人資料一般會在必要時保留，以滿足我們收集個人資料的目的。一旦您及/或您的公司終止與我們的合約關係或以其他方式終止您與我們的關係，我們可能會在我們的系統和記錄中保留您的個人資料，以便：確保充分履行終止合約中的剩餘條款，或將您的個人資料用於其他合法業務目的，例如為證明我們的商業慣例和合約義務，為您提供有關我們產品和服務的資訊，或遵守適用的法律、稅務或會計要求。如我們未有持續合法業務需求,且未有合法的法律依据處理您的個人資料，即會把資料刪除、匿名化或進行彙整，如果無法刪除、匿名化或彙整（例如：您的個人資料已經儲存在備份檔案），我們會以安全方式儲存您的個人資料，並作區隔且不作任何進一步處理，直至可刪除為止。如需了解有關適用於您特定情況的保留期間的更多詳情，請使用下文<a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 9 節</a>中提供的詳細資訊聯絡我們。</p><h2 id="childrens-privacy" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">7. 兒童私隱</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們的網站和服務不為 16 歲以下的兒童而設，我們不會蓄意向兒童直接收集網上個人資料。如果您是未成年兒童的父母或監護人，並認為孩子在網上向我們披露了個人資料，請使用以下<a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 9 節</a>中提供的資料聯絡我們。</p><h2 id="external-links" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">8. 外部連結</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您在與我們互動時，可能會遇到外部網站或其他網上服務的連結，包括内嵌在第三方廣告中的連結。我們不會控制該等第三方網站和服務的私隱和資料收集政策，亦不承擔任何責任。如欲獲得更多資料或對其做法有任何疑問，應諮詢該等第三方並參閱其各別的私隱聲明。</p><h2 id="contact-information" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">9. 聯絡資料</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">如果您對本聲明或 Zendesk 集團的私隱做法有任何疑問或希望提出投訴，請發送電郵至 <a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a> 或 <a href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privacy@zendesk.com</a> 聯絡我們，或是寄信至：<br/> Zendesk, Inc. <br/> 收件人：私隱團隊<br/> 989 Market Street<br/> San Francisco, CA 94103, United States </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">根據《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》，我們承諾將有關我方根據《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》處理個人資料的投訴提交給 TRUSTe，其為美國的另一間爭議解決服務供應商。如果您沒有及時收到我們對您的《資料私隱框架》原則相關投訴的確認，或如我們沒有對您的《資料私隱框架》原則相關投訴作出令您滿意的處理，請<a target="_blank" rel="noopener noreferrer" href="https://feedback-form.truste.com/watchdog/request" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">在此<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>了解更多資訊或提出投訴。 TRUSTe 免費向您提供服務。</p><h2 id="supplemental-terms-for-california-residents" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">10. 加州居民補充條款</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">根据《加州消費者私隱法》（「<strong>CCPA</strong>」），本第 10 條適用於 Zendesk 控制個人資料處理方式和原因（CCPA 稱為「業務」）的情況下收集的某些加州個別人士的個人資料，並補充我們上述聲明的其餘部分。本第 10 節不適用於現任或前任員工、求職者、承辦人或代理人。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>a. 其他資料處理披露：</strong><br/>下表列出我們出售、分享或披露給第三方的個人資料類別，如《加州私隱法案》所定義。 <a href="#personal-data-we-collect-and-disclose" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 2 節</a>中的表格提供收集的個人資料類別和我們披露的個人資料，以供參考。</p><table class="sc-2a70aa94-0 bmdwwe first-column-width-50"><thead><tr><th>我們所收集個人資料的類型</th><th>《加州私隱法案》詳情：「出售或分享」個人資料的第三方類別</th></tr></thead><tbody><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>識別碼</strong>，例如您的姓名、電郵地址、郵寄地址、電話號碼和裝置識別碼（例如廣告識別碼和 IP 位址）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>使用<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 節</a>所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴。</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">與我們合作共同營銷或銷售我方產品和服務的業務合作夥伴，例如渠道合作夥伴。</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>商業資料</strong>，包括偏好（例如購買記錄或傾向）和交易資料（例如銀行資料）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>不適用</em></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>互聯網或其他電子網絡活動資料和裝置資料</strong>，例如您的瀏覽歷史記錄、搜尋記錄、裝置資料和其他與您與我們的互動以及使用我們的產品、服務、電郵和其他數碼資產相關的資料（無論是被動瀏覽還是主動參與）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>使用<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 節</a>所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴。</li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>地理位置資料</strong>，例如基於您的 IP 位址、流動裝置位置或您提供給我們的資料（例如您透過網絡表格提供的城市和州）的大致位置。您可以透過裝置設定來控制此等資料的收集。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>使用<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 節</a>所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴。</li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>音訊、電子、視訊和其他感官資料</strong>，例如我們場所的閉路電視錄影（例如若您到訪我們的辦公室）；您與我們的銷售或宣傳團隊的互動記錄（例如根據適用法律用於質素保證或訓練目的）；或客戶支援聊天或訊息記錄。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>不適用</em></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>加州法律定義的推斷</strong>，例如您可能會作出正面反應的營銷。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>不適用</em></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>敏感個人資料</strong>，例如疫苗接種證明或種族和民族（可選）（在適用法律允許的情況下）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>不適用</em></li></ul></td></tr></tbody></table><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">雖然我們在過去 12 個月內未曾「出售」或「分享」個人資料以牟利，但我們的數碼財產涉及第三方的日常做法可能被視為加州法律定義的「出售」或「分享」。我們不會故意出售或分享 16 歲以下未成年人的任何個人資料。我們不會收集或處理加州法律定義的「敏感個人資料」，以推斷有關您的特徵。 Zendesk 僅在符合限制敏感個人資料權利的例外情況下，才會使用敏感個人資料。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>財務激勵措施</strong>：我們可能提供某種禮遇或優惠，以換取您提供個人資料，例如向回答調查的人士提供折扣或優惠券。在這些調查中，我們可能會收集個人資料，例如您的姓名、聯絡資料、偏好、經驗、信仰、意見以及對調查問題的其他回應。參與調查須受調查的適用條款和條件所管限，條款和條件將說明與該調查相關的任何財務獎勵以及參與調查的方式。您的資料價值就是向您所提供優惠的價值。我們透過與禮遇相關的支出來計算此價值。您可以隨時發送電郵至 <a href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privacy@zendesk.com</a> 聯絡我們，以退出任何財務獎勵。如果我們提供其他類型的財務獎勵，我們將在要求您參與時與您分享每種優惠的重要條款。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>b. 您的資料保護權利：</strong> <br/> 受法律限制，某些加州居民可能享有以下權利。</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>知情權。</strong> 您有權要求了解我們收集您個人資料類別、我們收集個人資料的來源類別、收集個人資料的目的、獲我方披露您個人資料的第三方類別及我們披露您個人資料的目的（「<strong>類別報告</strong>」）。您亦可要求了解我們收集所得與您相關的特定資料（「<strong>特定資料報告</strong>」）。</li><li><strong>刪除權。</strong> 您有權要求我們刪除向您收集的個人資料。</li><li><strong>更正權。</strong> 您有權要求我們更正我們所備存與您相關的錯誤個人資料。</li><li><strong>拒絕出售或分享資料的權利。</strong> 我們不會向第三方出售個人資料以換取金錢。但正如我們在<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 節</a>中所述，我們與廣告合作夥伴分享資料，並允許廣告合作夥伴從我們的數碼資產中收集資料。根據加州法律，這種交換可能被視為「出售」或「分享」，您有權選擇拒絕這種個人資料的「出售」或「分享」。</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">加州居民可透過使用我們的<a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">網上表格<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>或發送電郵至 <a href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privacy@zendesk.com</a> 以要求行使知情權、删除權和更正權。我們不會以適用法律禁止的任何方式歧視您行使該等權利。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>如何充分行使拒絕出售或分享的權利：</strong> 為了就任何資料的「出售」或「分享」充分行使拒絕出售或分享的權利，您必須採取以下兩個步驟：</p><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 dFXoyF bullet-default"><li>使用我們的<a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">網上表格<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>提交「拒絕出售或分享的權利」請求；以及</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">點擊網站頁腳的「請勿出售或分享我的個人資料」連結，停用廣告 Cookie 和其他追蹤技術。您必須在您使用的每個瀏覽器和每部裝置於每個網站上完成此步驟。這些是必要的步驟，以便我們在您使用的每個瀏覽器和每部裝置上放置第一方 Cookie，表示您已拒絕。 </p></li></ol><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">如果您封鎖 Cookie，我們將無法滿足您的「拒絕出售或分享裝置資料的權利」請求，因為我們會使用 Cookie、像素和其他追蹤技術在網上自動收集裝置資料並向第三方披露。如果您清除了瀏覽器中的 Cookie，則需要重新執行上述第 2 步。在加州法律要求的範圍內，我們將尊重「請勿出售或分享」的拒絕偏好訊號，該訊號以企業在瀏覽器層級普遍使用和識別的格式發送，例如 HTTP 標頭欄位或 JavaScript 物件。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>驗證：</strong> 為處理加州資料保護請求，我們需要獲得資料，以便在記錄中找到您或驗證您的身份，當中取決於請求的性質。在多數情況下，我們會要求您提供關於您的資料，包括您的姓名、電郵地址或其他資料。若您提交一份知情權「特定資料報告」，我們亦可能要求一份根據偽證懲罰規定簽署的聲明, 表明您的身份準確無誤。在若干情況下，我們可能會要求其他資料和/或使用第三方協助驗證您的身份。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>授權代理人：</strong> 授權代理人可代表加州個別人士行使加州資料保護權利，但我們保留如上所述直接核實個人身分的權利。授權代理人須透過我們的<a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">網上表格<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>提交請求聯絡我們，並表明其作為代理人提交請求。我們可能會要求代理人提供您的簽署許可，以證明其有權代表您行事。我們也可能要求您直接向我們核實自己的身份，或直接向我們確認您已許可授權代理人提交請求。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>時間：</strong> 我們將在收到請求當日起 15 個工作天內處理拒絕出售或分享資料的權利請求。我們將於 45 日內回覆「刪除請求」及「知情請求」，惟如我們需要更多時間，則會通知您，那就可能需要 90 日以回應您的請求。</p><h2 id="supplemental-information-for-the-eea-switzerland-and-the-uk" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">11. 歐洲經濟區、瑞士和英國的補充資料</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">以下條款補充有關我們處理歐洲經濟區（即歐盟成員國、冰島、列支敦斯登和挪威）、瑞士和英國個人資料的本聲明。在適用範圍內，如果本聲明的其他部分與第 11 節的條款之間存在任何衝突或不一致，應以第 11 節為準處理歐洲經濟區、瑞士和英國的個人資料。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>資料控制者：</strong> 與您有主要關係的 Zendesk 實體（例如與您簽訂服務合約的實體；向您提供營銷材料和推廣通訊的實體；或您到訪本網站所在地區的主要實體）是本聲明範圍內的控制方。在多數情況下，此實體為 Zendesk, Inc.，除非另行通知您則作別論。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>a. 處理資料的法律依據：</strong><br/> 關於我們收集、處理和使用個人資料的法律依據，請參見<a href="#how-we-process-personal-data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 3 節</a>。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>b. 您的資料保護權利：</strong> <br/> 根据適用的資料保護法，您可以就個人資料行使某些權利：</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>存取權。</strong> 您有權要求我們確認是否正在處理您的個人資料和相關資訊，並有權獲得一份正在處理中的個人資料副本。</li><li><strong>資料可攜權。</strong> 您可透過結構化格式、常用格式以及機器可讀取的格式接收您提供給我們的個人資料，並可能有權不受妨礙地將其傳輸給其他資料控制者。此權利僅適用於處理行為基於您的同意或合約作出、且透過自動化方式進行的情形。</li><li><strong>糾正權。</strong> 您有權要求修正不準確的個人資料並補充不完整的資料。</li><li><strong>反對權。</strong> 在若干情況下，您有權拒絕我們處理您的個人資料。</li><li><strong>限制處理的權利。</strong> 在若干情況下，您可要求我們限制處理您的個人資料。</li><li><strong>清除權。</strong> 在某些情況下，您可以要求我們清除您的個人資料。</li><li><strong>投訴的權利。</strong> 您有權向監管機構投訴。根據《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》，我們承諾各別配合和遵守歐盟資料保護機構 (DPA)、英國資訊專員辦公室 (ICO) 和直布羅陀監管局 (GRA) 以及瑞士聯邦資料保護和資訊專員 (FDPIC) 成立的小組提出的建議，以就依據《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》收集的個人資料處理未決投訴。</li><li><strong>拒絕或撤回同意的權利。</strong> 如果我們要求您同意我們處理您的個人資料，您可以拒絕同意。如果您已經同意，您可以隨時撤銷同意，而不會產生任何不利後果。在您撤回同意之前，對您的個人資料進行的任何處理的合法性將不受影響。</li><li><strong>不受自動化決策影響的權利。</strong> 歐盟/英國《通用資料保護條例》（「<strong>GDPR</strong>」）第 22 (1) 和 (4) 條中提及的自動決策類型不會涉及您的個人資料。如果情況有變，我們將告知您決定的原因和方式、決定的意義以及可能產生的後果。您也有權進行人工干預，表達個人觀點，並就決定提出異議。</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您可以使用上文<a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 9 節</a>提供的詳細資料聯絡我們，以行使這些權利。請注意，在某些情況下，例如提供存取權可能會侵犯他人私隱或影響我們的法律義務，我們可能會拒絕就行使資料保護權利的請求採取行動。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>c. 個人資料的國際傳輸：</strong><br/> 由於我們的業務遍佈全球，本聲明<a href="#personal-data-we-collect-and-disclose" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 2 節</a>提到的若干接收者可能位於歐洲經濟區、瑞士或英國以外的地區，該等地區未提供歐洲經濟區、瑞士和英國的資料保護法所定義的充分程度的資料保護。在 Zendesk 集團內部或向位於上述第三國家的第三方傳輸資料時，會使用有效的資料傳輸機制，例如歐盟標準合約條款和/或此類條款的英國附錄、經批准而具約束力的公司規則、經批准的行為準則和認證機制，基於允許的法定減損，或歐洲經濟區、瑞士或英國當局發佈或批准的任何其他有效資料傳輸機制。如欲了解具約束力企業規則的更多相關資訊（包括獲取副本），可以前往<a href="/trust-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">此處</a>查閱；我們的具約束力企業規則的核准證明，可以在歐洲資料保護委員會的網站（<a target="_blank" rel="noopener noreferrer" href="https://edpb.europa.eu/system/files/2023-03/EDPB_Information_Pre-GDPR_BCRs_Overview_en.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">此處<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>）查看。歐洲經濟區、瑞士和英國當局已正式認定部分第三國家提供充分程度的保護，且無需採取進一步保護措施。如果您希望進一步了解我們如何傳輸個人資料，或（如有）索取相關資料傳輸機制的資料副本，請使用上述<a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 9 節</a>中的資料聯絡我們。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"> Zendesk, Inc.、FutureSimple Inc. 及 Smooch Technologies US Inc. 遵守由美國商務部訂立的《歐盟-美國資料私隱框架》（《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》（《瑞士-美國資料私隱框架》）。 Zendesk, Inc.、 FutureSimple Inc. 及 Smooch Technologies US Inc. 已向美國商務部表示，其遵守《歐盟-美國資料私隱框架原則》（《歐盟-美國資料私隱框架原則》），以處理依賴《歐盟-美國資料私隱框架原則》從歐盟收到以及依賴《英國延伸版歐盟-美國資料私隱框架》從英國（及直布羅陀）資料私隱框架》收集的個人資料處理未決投訴。 Zendesk, Inc.、 FutureSimple Inc. 及 Smooch Technologies US Inc. 已向美國商務部表示，其遵守《瑞士-美國資料私隱框架原則》（《瑞士-美國資料私隱框架原則》），以處理依賴《瑞士-美國資料私隱框架》從瑞士資料私隱框架》收集的個人資料處理未決投訴。如果本私隱政策中的條款與《歐盟-美國《資料私隱框架原則》及/或《瑞士-美國資料私隱框架原則》有所衝突，須以該等原則為準。有關未獲任何其他《資料私隱框架》機制解決的《歐盟-美國資料私隱框架》合規問題，您可在某些條件下援引具有約束力的仲裁。有關詳情，請瀏覽 DPF 官方網站：<a target="_blank" rel="noopener noreferrer" href="https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>。如欲了解有關《資料私隱框架》(DPF) 計劃的更多資料，並查看我们的認證，請瀏覽 <a target="_blank" rel="noopener noreferrer" href="https://www.dataprivacyframework.gov/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.dataprivacyframework.gov/<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> 。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">聯邦貿易委員依據《歐盟-美國資料私隱框架》（《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》（《瑞士-美國資料私隱框架》對 Zendesk, Inc.、FutureSimple Inc. 及 Smooch Technologies US Inc. 具有司法管轄權。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>資料保護專員：</strong> 我們資料保護專員的聯絡方式如下： Zendesk, Inc，收件者： Privacy Team and DPO, 989 Market Street, San Francisco, CA 94103, United States, <a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a>。</p><h2 id="supplemental-information-for-other-regions" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">12. 其他地區的補充資料</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>澳洲：</strong> 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，依據《1988 年澳洲私隱法（聯邦）》及《澳洲私隱原則》規定收集、儲存、使用及/或處理。如果您不滿意我們處理投訴的方式，或不同意我們提出的解決方式，您可以利用澳洲資訊專員辦公室（「<strong>OAIC</strong>」）的<a target="_blank" rel="noopener noreferrer" href="https://www.oaic.gov.au/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">網站<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>所列方式，聯絡 OAIC 以作投訴。或者，您可以要求我們把投訴內容直接轉交給 OAIC。</li><li><strong>巴西：</strong> 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，乃依據巴西通用資料保護法（「<strong>LGPD</strong>」）規定收集、儲存、使用及/或處理。出於本聲明所述目的，使用或存取我們的網站或服務之個人明確同意，收集、使用、儲存及處理其個人資料。</li><li><strong>加拿大：</strong> 《加拿大個人資訊保護與電子文件法》（簡稱「<strong>PIPEDA</strong>」）定義的個人資料，將由 Zendesk 集團根據 PIPEDA 規定其所負義務收集、儲存、使用及/或處理。</li><li><strong>日本：</strong> 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，是根據《日本個人資料保護法》（「AP<strong>PI</strong>」）規定收集、儲存、使用及/或處理。</li><li><strong>內華達州：</strong> 我們目前不出售內華達州法律規定的個人資料。如果您是內華達州居民，您仍可以使用上述資料向我們發送電郵，以根據《內華達州修訂法規》第 603A 章及以下條款行使您的資料出售拒絕權。</li><li><strong>紐西蘭：</strong> 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，是根據《2020 年紐西蘭私隱法》及 13 項資訊私隱原則（「<strong>NZ IPP</strong>」）規定收集、儲存、使用及/或處理。</li><li><strong>新加坡：</strong> 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，乃根據 Zendesk 集團依《2012 年個人資料保護法》（「<strong>PDPA</strong>」）所負義務收集、儲存、使用及/或處理。</li><li><strong>英國：</strong> 本私隱聲明所述由 Zendesk 集團收集、儲存、使用及/或處理之個人資料，乃是 Zendesk 集團根據《2018 年英國資料處理法》所負之義務，進行收集、儲存、使用及/或處理，該法案經《2019 年資料保護、私隱和電子通訊（修正案等）（英國脫歐）條例》修訂，已被修訂、取代或替換（「<strong>英國一般資料保護規範</strong>」）。</li></ul><h2 id="english-version-controls" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">13. 英文版本控制</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">本聲明的非英語譯文僅為您提供方便。如果譯文之間存在歧義或衝突，則以英文版為準。</p><h2 id="zendesk-inc-affiliates" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">14. 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"nl":"https://www.zendesk.nl/company/agreements-and-terms/privacy-notice/","it":"https://www.zendesk.com/it/company/agreements-and-terms/privacy-notice/","es":"https://www.zendesk.es/company/agreements-and-terms/privacy-notice/","mx":"https://www.zendesk.com.mx/company/agreements-and-terms/privacy-notice/","kr":"https://www.zendesk.kr/company/agreements-and-terms/privacy-notice/","de":"https://www.zendesk.de/company/agreements-and-terms/privacy-notice/","dk":"https://www.zendesk.com/dk/company/agreements-and-terms/privacy-notice/","fr":"https://www.zendesk.fr/company/agreements-and-terms/privacy-notice/","se":"https://www.zendesk.com/se/company/agreements-and-terms/privacy-notice/","th":"https://www.zendesk.com/th/company/agreements-and-terms/privacy-notice/","tw":"https://www.zendesk.tw/company/agreements-and-terms/privacy-notice/","hk":"https://www.zendesk.hk/company/agreements-and-terms/privacy-notice/","au":"https://www.zendesk.com/au/company/agreements-and-terms/privacy-notice/","in":"https://www.zendesk.com/in/company/agreements-and-terms/privacy-notice/","sg":"https://www.zendesk.com/sg/company/agreements-and-terms/privacy-notice/","us":"https://www.zendesk.com/company/agreements-and-terms/privacy-notice/","gb":"https://www.zendesk.co.uk/company/agreements-and-terms/privacy-notice/","jp":"https://www.zendesk.co.jp/company/agreements-and-terms/privacy-notice/","br":"https://www.zendesk.com.br/company/agreements-and-terms/privacy-notice/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-legal.php","_yoast_wpseo_content_score":"30","_edit_lock":"1717491168:5507","_tms_delivery":"2024-06-25 21:58:54","_edit_last":"5507","last_modified_by":"bureauworks","canonical":"https://www.zendesk.hk/company/agreements-and-terms/privacy-notice/","seoTitle":"私隱政策","seoDescription":"","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3tXysTI","facebook":"https://zdsk.co/3tXytqK","linkedin":"https://zdsk.co/3Mq0VYt"},"path":"/company/agreements-and-terms/privacy-notice/","title":"私隱政策","publishedAt":"2022-12-15 15:59:24","updatedAt":"2024-06-25 21:58:54","updatedAtFormatted":"2024年06月25日","content":"\u003cstyle\u003e\n .h3 {\n margin-bottom: 0;\n }\n .p-legal table th {\n background-color: #17494d;\n color: #fff;\n text-align: center;\n }\n .p-legal table td {\n vertical-align: top;\n }\n .p-legal table {\n margin-bottom: 0;\n }\n .p-legal ul li {\n margin-bottom: 0;\n }\n .p-legal table.first-column-width-70 td:first-child {\n width: 70%;\n }\n .p-legal table.first-column-width-50 td:first-child {\n width: 50%;\n }\n .p-legal table.first-column-width-30 td:first-child {\n width: 30%;\n }\n .p-legal ol li.adjust-li-margin {\n margin-left: -2px;\n }\n .p-legal p.p-no-margin {\n margin-bottom: 0;\n }\n .p-legal ul.ul-no-style {\n list-style: none;\n padding-left: 1rem;\n }\n\u003c/style\u003e\n\u003cnav id=\"sidebar\" class=\"col col-small-3\" aria-label=\"sidebar-navigation-customers-partners\"\u003e\n\u003cdiv class=\"menu-company-container\"\u003e\n\u003cdiv class=\"menu-section-header\"\u003e\n \u003cspan class=\"icon customers-partners\"\u003e\u003c/span\u003e\u003cspan class=\"menu-section-header-text\"\u003e協議及條款\u003c/span\u003e\n \u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003e客戶協議及產品和服務的使用者條款\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/main-services-agreement/\"\u003e主要服務協議\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/region-specific-terms/\"\u003e地區特定條款\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/professional-services-terms/\"\u003e專業服務條款\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-enterprise-services/\"\u003e我們如何保護您的服務資料（企業服務）\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-innovation-services/\"\u003e我們如何保護您的服務資料（創新服務）\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/innovation-services-list/\"\u003e創新服務清單\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/application-developer-api-license-agreement/\"\u003e應用程式開發商及 API 許可協議\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/marketplace-terms-of-use/\"\u003e平台使用條款\u003c/a\u003e\u003c/li\u003e\n\u003cp\u003e \u003c!--\n\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022191494-How-much-notice-does-Zendesk-give-for-feature-removal-\"\u003eFeature Deprecation Policy\u003c/a\u003e\u003c/li\u003e\n\n--\u003e\u003c/p\u003e\n\u003cli\u003e\u003ca href=\"/company/assignment-agreement\"\u003e轉移與轉讓\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/reseller-terms-of-service/\"\u003e經銷商訂用服務協議\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e資料保護及私隱\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/trust-center/\"\u003eZendesk Trust 中心\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/privacy-notice/\"\u003e私隱聲明\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie 聲明\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/data-processing-form/\"\u003e資料處理協議\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/ccpa-addendum/\"\u003eCCPA 附錄 PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026#038;acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe)\"\u003eLGPD 附錄 PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/business-associate-agreement/\"\u003eBAA Powerform\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003e政府資料請求政策\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e政策\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy\"\u003e資料刪除政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/promotional-credits-policy/\"\u003e促銷積分政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003e區域數據代管政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors\"\u003e子處理器政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy\"\u003eZendesk 使用者內容和行為政策\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e產品條款\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/accessibility/\"\u003e存取政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy\"\u003e產品內 Cookie 政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/\"\u003e服務特定條款\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e免費試用與測試版服務條款\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/free-trial-terms\"\u003e免費試用\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/beta-services-terms\"\u003e測試版服務\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\n\u003c/nav\u003e\n\u003cdiv id=\"content\" class=\"legal-info col col-small-9\"\u003e\n\u003csection id=\"privacy-policy\"\u003e\n\u003ch1 class=\"legal-page-title\"\u003e私隱聲明\u003c/h1\u003e\n\u003cp\u003e\n \u003cstrong\u003e生效日期：\u003c/strong\u003e 2024 年 2 月 20 日\u003cbr /\u003e\n 如需我們私隱聲明的先前版本，請按一下\u003ca href=\"/company/agreements-and-terms/privacy-notice-2024-02-15/\"\u003e此處\u003c/a\u003e。\u003cbr /\u003e\n 如需 Zendesk 活動政策的先前版本，請點擊\u003ca href=\"/company/policies-and-guidelines/zendesk-events-policy-2020-12-01/\"\u003e此處\u003c/a\u003e。\n \u003c/p\u003e\n\u003cp\u003e您好！ Zendesk 是一間服務至上的客戶關係管理（CRM）公司，致力於製作旨在改善客戶關係的軟件。我们制定本私隱聲明（「\u003cstrong\u003e聲明\u003c/strong\u003e」）是為了向您說明我們如何收集、使用、披露和儲存個人資料。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e本聲明\u003cu\u003e僅\u003c/u\u003e適用於 Zendesk 作為個人資料控制方的情況（例如： Zendesk 網站訪客的個人資料和企業間聯絡資料）。\u003c/strong\u003e Zendesk 是我們在訂閱者使用 Zendesk 產品和服務時代表其處理的個人資料的\u003cu\u003e處理方\u003c/u\u003e，而非控制方。為清楚起見，這代表著本聲明 \u003cu\u003e不\u003c/u\u003e 適用於 Zendesk 在其產品和服務中作為處理方處理個人資料的情況。如果您對 Zendesk 訂閱者如何使用您的個人資料有任何疑問，請直接與其聯絡。我们不對訂閱者的私隱或資料安全行為負責。本聲明也不適用於 Zendesk 現任和前任員工、求職者或承辦人和擔任類似職務的代理的個人資料。\u003c/p\u003e\n\u003ch2 class=\"h3\"\u003e\u003cstrong\u003e目錄：\u003c/strong\u003e\u003c/h2\u003e\n\u003col\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#introduction\"\u003e前言\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#personal-data-we-collect-and-disclose\"\u003e我們收集和披露的個人資料\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#how-we-process-personal-data\"\u003e我們如何處理個人資料\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#sources-of-personal-data\"\u003e個人資料的來源\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#cookies-and-tracking-technologies\"\u003eCookie 和其他追蹤技術\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#security-and-retention\"\u003e安全性和保留\u003c/a\u003e\u003c/li\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#childrens-privacy\"\u003e兒童私隱\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#external-links\"\u003e外部連結\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#contact-information\"\u003e聯絡資料\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-terms-for-california-residents\"\u003e加州居民補充條款\u003c/a\u003e\u003c/li\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-information-for-the-eea-switzerland-and-the-uk\"\u003e歐洲經濟區、瑞士和英國的補充資訊\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-information-for-other-regions\"\u003e其他區域補充資訊\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#english-version-controls\"\u003e英文版本控制\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#zendesk-inc-affiliates\"\u003eZendesk, Inc. 附屬公司\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cdiv class=\"SL_swap\" id=\"privacy-policy-truste-logo\"\u003e\n\u003cdiv\u003e\n \u003ca href=\"//privacy.truste.com/privacy-seal/validation?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93\" target=\"_blank\" rel=\"noopener\"\u003e\u003cbr /\u003e\n \u003cimg style=\"border: none\" src=\"//privacy-policy.truste.com/privacy-seal/seal?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93\" alt=\"\"/\u003e\u003cbr /\u003e\n \u003c/a\u003e\n \u003c/div\u003e\n\u003cdiv\u003e\n \u003ca href=\"//privacy.truste.com/privacy-seal/validation?rid=72b0f108-5766-4722-abea-9705e670c23f\" target=\"_blank\" rel=\"noopener\"\u003e\u003cbr /\u003e\n \u003cimg style=\"border: none\" src=\"//privacy-policy.truste.com/privacy-seal/seal?rid=72b0f108-5766-4722-abea-9705e670c23f\" alt=\"TRUSTe\"/\u003e\u003cbr /\u003e\n \u003c/a\u003e\n \u003c/div\u003e\n\u003c/p\u003e\u003c/div\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"introduction\"\u003e1. 前言\u003c/h2\u003e\n\u003cp\u003e本聲明適用於 Zendesk, Inc. 及其在\u003ca href=\"#zendesk-inc-affiliates\"\u003e第 14 節\u003c/a\u003e中列出的相關關聯公司（「\u003cstrong\u003eZendesk\u003c/strong\u003e」、「\u003cstrong\u003e我們\u003c/strong\u003e」或「\u003cstrong\u003e我方\u003c/strong\u003e」\u003cstrong\u003e\u003c/strong\u003e）。我們使用但未在本聲明中定義的專門術語（例如網站、服務、使用者、代理人、代理人聯絡資料等）具有我方\u003ca href=\"/company/agreements-and-terms/main-services-agreement/\"\u003e主服務協議\u003c/a\u003e中提供的涵義。若您位於歐洲經濟區（「\u003cstrong\u003e歐洲經濟區\u003c/strong\u003e」）、瑞士或英國（「\u003cstrong\u003e英國\u003c/strong\u003e」），請參閱本聲明\u003ca href=\"#supplemental-information-for-the-eea-switzerland-and-the-uk\"\u003e第 11 節\u003c/a\u003e，了解有關哪個或哪些特定實體擔任與您的個人資料相關之控制者的詳細資訊。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003e本聲明何時適用？\u003c/strong\u003e 本聲明僅適用於 Zendesk 作為控制方處理的個人資料（即 Zendesk 控制處理您個人資料的方式和原因）。這包括當您：\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e到訪 Zendesk.com 網站、Zendesk 手機應用程式、Zendesk Marketplace、Zendesk Developer Portal、我們的品牌社交媒體頁面以及我們經營的其他網站（統稱為「\u003cstrong\u003e數碼資產\u003c/strong\u003e」）或與之互動；\u003c/li\u003e\n\u003cli\u003e報名或參與我們的網絡研討會、活動、計劃、營銷和推廣活動；\u003c/li\u003e\n\u003cli\u003e與我們面對面互動，例如當您到訪我們的辦事處時；以及\u003c/li\u003e\n\u003cli\u003e詢問或參與我們的商業交易。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e變更\u003c/strong\u003e：我们可能會不時更新本聲明。請定期回來查看以了解最新內容。如果您不同意我們的任何更改，請停止與我們互動。根據適用法律的要求，本聲明如有任何變更，我們將透過在本網站上發佈更新或其他適當方式通知您。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"personal-data-we-collect-and-disclose\"\u003e2. 我們收集和披露的個人資料\u003c/h2\u003e\n\u003cp class=\"p-no-margin\"\u003e下表描述我們收集您的哪些個人資料以及我們向誰披露個人資料。加州個人：本表包括我們為加州法律規定的業務或商業目的而向其披露個人資料的各方。\u003c/p\u003e\n\u003ctable class=\"first-column-width-30\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003e收集的個人資料類别\u003c/th\u003e\n\u003cth\u003e個人資料的披露\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e識別碼\u003c/strong\u003e，例如您的姓名、電郵地址、郵寄地址、電話號碼和裝置識別碼（例如廣告識別碼和 IP 位址）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全和平台供應商\u003c/li\u003e\n\u003cli\u003e完成交易所必需的第三方，例如信用卡處理商\u003c/li\u003e\n\u003cli\u003e與我們合作共同營銷或銷售我方產品和服務的業務合作夥伴，例如渠道合作夥伴\u003c/li\u003e\n\u003cli\u003e根据您指示下的第三方，例如活動贊助商\u003c/li\u003e\n\u003cli\u003e專業顧問，例如律師、會計師和審計師\u003c/li\u003e\n\u003cli\u003e企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況\u003c/li\u003e\n\u003cli\u003e使用\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 節\u003c/a\u003e所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴\u003c/li\u003e\n\u003cli\u003e您已同意披露的對象\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e商業資料\u003c/strong\u003e，包括偏好（例如購買記錄或傾向）和交易資料（例如銀行資料）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全和平台供應商\u003c/li\u003e\n\u003cli\u003e完成交易所必需的第三方，例如信用卡處理商\u003c/li\u003e\n\u003cli\u003e專業顧問，例如律師、會計師和審計師\u003c/li\u003e\n\u003cli\u003e企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況\u003c/li\u003e\n\u003cli\u003e您已同意披露的對象\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e互聯網或其他電子網絡活動資料和裝置資料\u003c/strong\u003e，例如您的瀏覽歷史記錄、搜尋記錄、裝置資料和其他與您與我們的互動以及使用我們的產品、服務、電郵和其他數碼資產相關的資料（無論是被動瀏覽還是主動參與）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全和平台供應商\u003c/li\u003e\n\u003cli\u003e使用\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 節\u003c/a\u003e所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴\u003c/li\u003e\n\u003cli\u003e企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e地理位置資料\u003c/strong\u003e，例如基於您的 IP 位址、流動裝置位置或您提供給我們的資料（例如您透過網絡表格提供的城市和州）的大致位置。您可以透過裝置設定來控制此等資料的收集。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全和平台供應商。\u003c/li\u003e\n\u003cli\u003e企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況。\u003c/li\u003e\n\u003cli\u003e使用\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 節\u003c/a\u003e所述 Cookie 和追蹤技術的公司，例如營銷和廣告合作夥伴\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e音訊、電子、視訊和其他感官資料\u003c/strong\u003e，例如我們場所的閉路電視錄影（例如若您到訪我們的辦公室）；您與我們的銷售或宣傳團隊的互動記錄（例如根據適用法律用於質素保證或訓練目的）；或客戶支援聊天或訊息記錄。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全和平台供應商。\u003c/li\u003e\n\u003cli\u003e企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e加州法律定義的推斷\u003c/strong\u003e，例如您可能會作出正面反應的營銷。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。\u003c/li\u003e\n\u003cli\u003e服務供應商，例如平台供應商\u003c/li\u003e\n\u003cli\u003e企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e敏感個人資料\u003c/strong\u003e，例如疫苗接種證明或種族和民族（可選）（在適用法律允許的情況下）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk 集團旗下的關聯公司和附屬公司，包括母公司和最終控股公司、關聯公司、附屬公司、業務部門，以及我們未來收購後成為 Zendesk 集團一部分的其他公司。\u003c/li\u003e\n\u003cli\u003e服務供應商，例如平台供應商\u003c/li\u003e\n\u003cli\u003e企業交易中涉及的實體，包括我們出售、收購或合併全部或部分資產的情況\u003c/li\u003e\n\u003cli\u003e您已同意披露的對象\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e除上述披露外，根據我們的\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040452168090\" target=\"_blank\" rel=\"noopener\"\u003e政府資料請求政策\u003c/a\u003e，我們可能會分享您的個人資料，以回應執法部門或其他政府部門的合法請求，包括滿足國家安全要求。如果法律允許，我們亦可能出於任何目的對個人資料進行去標識化、匿名化或彙整使用或與第三方分享。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"how-we-process-personal-data\"\u003e3. 我們如何處理個人資料\u003c/h2\u003e\n\u003cp class=\"p-no-margin\"\u003e我們可能會出於以下目的處理您的個人資料：\u003c/p\u003e\n\u003ctable class=\"first-column-width-70\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003e處理目的\u003c/th\u003e\n\u003cth\u003e合法依據\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e向您提供我們的產品、服務和數碼資產\u003c/strong\u003e，包括處理和完成交易；使您能夠存取數碼資產和我們的服務；營運、維護和改善我們的數碼資產和服務；與您溝通，例如完成您的支援請求或提供安全更新；以及診斷、修復和追蹤服務和質素問題。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e合法利益；合約；法律義務\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e用於我們自身的業務目的\u003c/strong\u003e，包括備存內部業務記錄和進行內部報告；收款和執行會計及類似業務功能；審計和管理與我們服務相關的項目；執行資訊科技安全管理和資訊科技相關任務，例如管理我們的技術和網絡；評估和改善我們的業務、服務和數碼資產；研究和開發新產品和服務；以及處理您的調查和問卷回應。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e合法利益；法律義務 \u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e出於法律、安全或保障原因\u003c/strong\u003e，包括遵守法律要求；確立或行使法律索賠或就其作出辯護；維護我們財產的安全、保安和完整性，以及與我們或他人互動者的權利；調查任何違反內容或行為政策的行為；以及檢測、預防和應對安全事件或其他惡意、欺騙、欺詐或非法活動。\u003c/p\u003e\n\u003cp\u003e該等安全性目的亦可能涉及收集和處理特殊類別的個人資料（即健康資料），以便在有必要出於公共健康的原因或適用法律要求的情況下到訪辦公室和開展活動。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e合法利益；法律義務；公共利益\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e用於營銷我方產品和服務或第三方（例如我們的業務合作夥伴）的產品和服務\u003c/strong\u003e，包括徵求或發佈有關我方產品和服務的評價或意見；（透過電郵、電話或其他線上和線下渠道）向您發送有關我們的服務或第三方服務的營銷和推廣訊息或產品推薦；方便您參與比賽或活動；評估廣告印象或進行情境廣告個人化。\u003c/p\u003e\n\u003cp\u003e您可以\u003ca href=\"https://go.zendesk.com/unsubemail\" target=\"_blank\" rel=\"noopener\"\u003e在此\u003c/a\u003e拒絕營銷通訊或點擊我們營銷通訊底部的「取消訂閱」連結。您還可以\u003ca href=\"https://go.zendesk.com/PreferenceCenterGlobal?emailAddress=\u0026#038;language=en-US\" target=\"_blank\" rel=\"noopener\"\u003e在此\u003c/a\u003e管理電郵偏好設定。請注意，我們的某些營銷材料和資料可能會使用追蹤技術和分析工具，以助我們了解您的偏好。如要了解更多資料，請參閱以下\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 節\u003c/a\u003e和我們的\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003e Cookie 聲明\u003c/a\u003e。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e同意（在法律要求的情況下）；合法利益\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e當您使用我方推薦服務向朋友介紹我方服務時滿足您的推薦請求\u003c/strong\u003e，包括使用您提供給我們的姓名、電郵地址、稱謂和公司名稱與您推薦的人聯絡。\u003c/p\u003e\n\u003cp\u003e只有在得到他人同意的情況下，您才能提供他人的個人資料。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e同意（在法律要求的情況下）；合法利益\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e多元、公平與包容\u003c/strong\u003e，例如在我們的業務範圍內促進多元、公平與包容措措和代表性（在適用法律授權的情況下）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e同意（在法律要求的情況下）；合法利益\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e公司交易\u003c/strong\u003e，例如銷售、合併、收購、重整、破產和其他公司事件。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e合法利益；法律義務\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e當您自願同意\u003c/strong\u003e我們處理您的個人資料時。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e同意\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003eZendesk 將在法律要求的範圍內尊重資料當事人的權利。您有權存取、更正、更新個人資料，在某些情況下還有權要求予以刪除（但有例外）。您可以\u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003e在此\u003c/a\u003e提出請求。\u003c/p\u003e\n\u003cp\u003eZendesk 使用數量有限的第三方服務供應商協助我們處理資料，以達成某些目的。這些第三方供應商協助支援網站的某些功能，監控數據庫和操作其他技術，協助傳輸數據，並提供數據儲存服務。這些第三方在提供服務時可能會處理或儲存個人資料。 Zendesk 與這些第三方簽訂合約，限制其存取、使用和披露個人資料，以履行我們在《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》（包括繼續轉移條文）的義務；如果它們未履行這些義務，Zendesk 將對造成損害的事件負責。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"sources-of-personal-data\"\u003e4. 個人資料的來源\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e您直接向我們提供的資料\u003c/strong\u003e，包括您透過我們的數碼資產直接註冊和與我們溝通、到訪我們的辦事處或參與我們的活動、營銷和外展活動時提供的資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e從您的僱主\u003c/strong\u003e、同事或朋友收集的資料，包括我們目前、過去和潛在客戶、供應商、投資者和業務合作夥伴的代表或其他員工的資料。我們也可能透過轉介服務從朋友收到您的資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e自動收集的資料\u003c/strong\u003e，包括有關您與我們的數碼資產互動的技術資料（例如 IP 位址、瀏覽喜好設定以及購買記錄）。更多資料請見以下\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 節\u003c/a\u003e和我們的\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003e Cookie 聲明\u003c/a\u003e。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e來自公共來源的資料\u003c/strong\u003e，包括來自公共記錄的資料，以及您在社交媒體等公共論壇上分享的資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e來自其他第三方的資料\u003c/strong\u003e，包括來自第三方服務和內容供應商、與我們合作銷售或推廣產品和服務的實體以及社交媒體網絡（包括與此類網絡相關的小工具，例如「Facebook 讚好」按鈕）的資料。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e我們可能會合併從本聲明中所述之各種來源（包括第三方來源和公共來源）收到的資訊，並出於以上目的使用或披露該等資料。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"cookies-and-tracking-technologies\"\u003e5. Cookie 和其他追蹤技術\u003c/h2\u003e\n\u003cp\u003e我們使用 Cookie 和其他追蹤技術，並為您提供管理有關設定的選項，詳見我們的 \u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie 聲明\u003c/a\u003e。某些追蹤技術可讓我們追蹤您在不同時間、不同裝置和網站上的裝置活動。雖然有些瀏覽器已經加入「請勿追蹤」或 DNT 偏好設定，惟我們目前不接受網頁瀏覽器發出的此類訊號。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"security-and-retention\"\u003e6. 安全與保留\u003c/h2\u003e\n\u003cp\u003e我們維護適當的安全程序以及技術和組織措施，以保護您的個人資料免受意外或非法破壞、丟失、披露、更改或使用。\u003c/p\u003e\n\u003cp\u003e您的個人資料一般會在必要時保留，以滿足我們收集個人資料的目的。一旦您及/或您的公司終止與我們的合約關係或以其他方式終止您與我們的關係，我們可能會在我們的系統和記錄中保留您的個人資料，以便：確保充分履行終止合約中的剩餘條款，或將您的個人資料用於其他合法業務目的，例如為證明我們的商業慣例和合約義務，為您提供有關我們產品和服務的資訊，或遵守適用的法律、稅務或會計要求。如我們未有持續合法業務需求,且未有合法的法律依据處理您的個人資料，即會把資料刪除、匿名化或進行彙整，如果無法刪除、匿名化或彙整（例如：您的個人資料已經儲存在備份檔案），我們會以安全方式儲存您的個人資料，並作區隔且不作任何進一步處理，直至可刪除為止。如需了解有關適用於您特定情況的保留期間的更多詳情，請使用下文\u003ca href=\"#contact-information\"\u003e第 9 節\u003c/a\u003e中提供的詳細資訊聯絡我們。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"childrens-privacy\"\u003e7. 兒童私隱\u003c/h2\u003e\n\u003cp\u003e我們的網站和服務不為 16 歲以下的兒童而設，我們不會蓄意向兒童直接收集網上個人資料。如果您是未成年兒童的父母或監護人，並認為孩子在網上向我們披露了個人資料，請使用以下\u003ca href=\"#contact-information\"\u003e第 9 節\u003c/a\u003e中提供的資料聯絡我們。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"external-links\"\u003e8. 外部連結\u003c/h2\u003e\n\u003cp\u003e您在與我們互動時，可能會遇到外部網站或其他網上服務的連結，包括内嵌在第三方廣告中的連結。我們不會控制該等第三方網站和服務的私隱和資料收集政策，亦不承擔任何責任。如欲獲得更多資料或對其做法有任何疑問，應諮詢該等第三方並參閱其各別的私隱聲明。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"contact-information\"\u003e9. 聯絡資料\u003c/h2\u003e\n\u003cp\u003e如果您對本聲明或 Zendesk 集團的私隱做法有任何疑問或希望提出投訴，請發送電郵至 \u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e 或 \u003ca href=\"mailto:privacy@zendesk.com\"\u003eprivacy@zendesk.com\u003c/a\u003e 聯絡我們，或是寄信至：\u003cbr /\u003e\n Zendesk, Inc. \u003cbr /\u003e\n 收件人：私隱團隊\u003cbr /\u003e\n 989 Market Street\u003cbr /\u003e\n San Francisco, CA 94103, United States\n \u003c/p\u003e\n\u003cp\u003e根據《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》，我們承諾將有關我方根據《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》處理個人資料的投訴提交給 TRUSTe，其為美國的另一間爭議解決服務供應商。如果您沒有及時收到我們對您的《資料私隱框架》原則相關投訴的確認，或如我們沒有對您的《資料私隱框架》原則相關投訴作出令您滿意的處理，請\u003ca href=\"https://feedback-form.truste.com/watchdog/request\" target=\"_blank\" rel=\"noopener\"\u003e在此\u003c/a\u003e了解更多資訊或提出投訴。 TRUSTe 免費向您提供服務。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-terms-for-california-residents\"\u003e10. 加州居民補充條款\u003c/h2\u003e\n\u003cp\u003e根据《加州消費者私隱法》（「\u003cstrong\u003eCCPA\u003c/strong\u003e」），本第 10 條適用於 Zendesk 控制個人資料處理方式和原因（CCPA 稱為「業務」）的情況下收集的某些加州個別人士的個人資料，並補充我們上述聲明的其餘部分。本第 10 節不適用於現任或前任員工、求職者、承辦人或代理人。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003ea. 其他資料處理披露：\u003c/strong\u003e\u003cbr /\u003e下表列出我們出售、分享或披露給第三方的個人資料類別，如《加州私隱法案》所定義。 \u003ca href=\"#personal-data-we-collect-and-disclose\"\u003e第 2 節\u003c/a\u003e中的表格提供收集的個人資料類別和我們披露的個人資料，以供參考。\u003c/p\u003e\n\u003ctable class=\"first-column-width-50\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003e我們所收集個人資料的類型\u003c/th\u003e\n\u003cth\u003e《加州私隱法案》詳情：「出售或分享」個人資料的第三方類別\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e識別碼\u003c/strong\u003e，例如您的姓名、電郵地址、郵寄地址、電話號碼和裝置識別碼（例如廣告識別碼和 IP 位址）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003e使用\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 節\u003c/a\u003e所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴。\u003c/li\u003e\n\u003cli\u003e與我們合作共同營銷或銷售我方產品和服務的業務合作夥伴，例如渠道合作夥伴。\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e商業資料\u003c/strong\u003e，包括偏好（例如購買記錄或傾向）和交易資料（例如銀行資料）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003e不適用\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e互聯網或其他電子網絡活動資料和裝置資料\u003c/strong\u003e，例如您的瀏覽歷史記錄、搜尋記錄、裝置資料和其他與您與我們的互動以及使用我們的產品、服務、電郵和其他數碼資產相關的資料（無論是被動瀏覽還是主動參與）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003e使用\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 節\u003c/a\u003e所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴。\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e地理位置資料\u003c/strong\u003e，例如基於您的 IP 位址、流動裝置位置或您提供給我們的資料（例如您透過網絡表格提供的城市和州）的大致位置。您可以透過裝置設定來控制此等資料的收集。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003e使用\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 節\u003c/a\u003e所述 Cookie 和追蹤科技的公司，例如營銷和廣告合作夥伴。\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e音訊、電子、視訊和其他感官資料\u003c/strong\u003e，例如我們場所的閉路電視錄影（例如若您到訪我們的辦公室）；您與我們的銷售或宣傳團隊的互動記錄（例如根據適用法律用於質素保證或訓練目的）；或客戶支援聊天或訊息記錄。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003e不適用\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e加州法律定義的推斷\u003c/strong\u003e，例如您可能會作出正面反應的營銷。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003e不適用\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e敏感個人資料\u003c/strong\u003e，例如疫苗接種證明或種族和民族（可選）（在適用法律允許的情況下）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003e不適用\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e雖然我們在過去 12 個月內未曾「出售」或「分享」個人資料以牟利，但我們的數碼財產涉及第三方的日常做法可能被視為加州法律定義的「出售」或「分享」。我們不會故意出售或分享 16 歲以下未成年人的任何個人資料。我們不會收集或處理加州法律定義的「敏感個人資料」，以推斷有關您的特徵。 Zendesk 僅在符合限制敏感個人資料權利的例外情況下，才會使用敏感個人資料。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e財務激勵措施\u003c/strong\u003e：我們可能提供某種禮遇或優惠，以換取您提供個人資料，例如向回答調查的人士提供折扣或優惠券。在這些調查中，我們可能會收集個人資料，例如您的姓名、聯絡資料、偏好、經驗、信仰、意見以及對調查問題的其他回應。參與調查須受調查的適用條款和條件所管限，條款和條件將說明與該調查相關的任何財務獎勵以及參與調查的方式。您的資料價值就是向您所提供優惠的價值。我們透過與禮遇相關的支出來計算此價值。您可以隨時發送電郵至 \u003ca href=\"mailto:privacy@zendesk.com\"\u003eprivacy@zendesk.com\u003c/a\u003e 聯絡我們，以退出任何財務獎勵。如果我們提供其他類型的財務獎勵，我們將在要求您參與時與您分享每種優惠的重要條款。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003eb. 您的資料保護權利：\u003c/strong\u003e \u003cbr /\u003e\n 受法律限制，某些加州居民可能享有以下權利。\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e知情權。\u003c/strong\u003e 您有權要求了解我們收集您個人資料類別、我們收集個人資料的來源類別、收集個人資料的目的、獲我方披露您個人資料的第三方類別及我們披露您個人資料的目的（「\u003cstrong\u003e類別報告\u003c/strong\u003e」）。您亦可要求了解我們收集所得與您相關的特定資料（「\u003cstrong\u003e特定資料報告\u003c/strong\u003e」）。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e刪除權。\u003c/strong\u003e 您有權要求我們刪除向您收集的個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e更正權。\u003c/strong\u003e 您有權要求我們更正我們所備存與您相關的錯誤個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e拒絕出售或分享資料的權利。\u003c/strong\u003e 我們不會向第三方出售個人資料以換取金錢。但正如我們在\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 節\u003c/a\u003e中所述，我們與廣告合作夥伴分享資料，並允許廣告合作夥伴從我們的數碼資產中收集資料。根據加州法律，這種交換可能被視為「出售」或「分享」，您有權選擇拒絕這種個人資料的「出售」或「分享」。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e加州居民可透過使用我們的\u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003e網上表格\u003c/a\u003e或發送電郵至 \u003ca href=\"mailto:privacy@zendesk.com\"\u003eprivacy@zendesk.com\u003c/a\u003e 以要求行使知情權、删除權和更正權。我們不會以適用法律禁止的任何方式歧視您行使該等權利。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003e如何充分行使拒絕出售或分享的權利：\u003c/strong\u003e 為了就任何資料的「出售」或「分享」充分行使拒絕出售或分享的權利，您必須採取以下兩個步驟：\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e使用我們的\u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003e網上表格\u003c/a\u003e提交「拒絕出售或分享的權利」請求；以及\u003c/li\u003e\n\u003cli\u003e點擊網站頁腳的「請勿出售或分享我的個人資料」連結，停用廣告 Cookie 和其他追蹤技術。您必須在您使用的每個瀏覽器和每部裝置於每個網站上完成此步驟。這些是必要的步驟，以便我們在您使用的每個瀏覽器和每部裝置上放置第一方 Cookie，表示您已拒絕。 \u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e如果您封鎖 Cookie，我們將無法滿足您的「拒絕出售或分享裝置資料的權利」請求，因為我們會使用 Cookie、像素和其他追蹤技術在網上自動收集裝置資料並向第三方披露。如果您清除了瀏覽器中的 Cookie，則需要重新執行上述第 2 步。在加州法律要求的範圍內，我們將尊重「請勿出售或分享」的拒絕偏好訊號，該訊號以企業在瀏覽器層級普遍使用和識別的格式發送，例如 HTTP 標頭欄位或 JavaScript 物件。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e驗證：\u003c/strong\u003e 為處理加州資料保護請求，我們需要獲得資料，以便在記錄中找到您或驗證您的身份，當中取決於請求的性質。在多數情況下，我們會要求您提供關於您的資料，包括您的姓名、電郵地址或其他資料。若您提交一份知情權「特定資料報告」，我們亦可能要求一份根據偽證懲罰規定簽署的聲明, 表明您的身份準確無誤。在若干情況下，我們可能會要求其他資料和/或使用第三方協助驗證您的身份。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e授權代理人：\u003c/strong\u003e 授權代理人可代表加州個別人士行使加州資料保護權利，但我們保留如上所述直接核實個人身分的權利。授權代理人須透過我們的\u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003e網上表格\u003c/a\u003e提交請求聯絡我們，並表明其作為代理人提交請求。我們可能會要求代理人提供您的簽署許可，以證明其有權代表您行事。我們也可能要求您直接向我們核實自己的身份，或直接向我們確認您已許可授權代理人提交請求。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e時間：\u003c/strong\u003e 我們將在收到請求當日起 15 個工作天內處理拒絕出售或分享資料的權利請求。我們將於 45 日內回覆「刪除請求」及「知情請求」，惟如我們需要更多時間，則會通知您，那就可能需要 90 日以回應您的請求。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-information-for-the-eea-switzerland-and-the-uk\"\u003e11. 歐洲經濟區、瑞士和英國的補充資料\u003c/h2\u003e\n\u003cp\u003e以下條款補充有關我們處理歐洲經濟區（即歐盟成員國、冰島、列支敦斯登和挪威）、瑞士和英國個人資料的本聲明。在適用範圍內，如果本聲明的其他部分與第 11 節的條款之間存在任何衝突或不一致，應以第 11 節為準處理歐洲經濟區、瑞士和英國的個人資料。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e資料控制者：\u003c/strong\u003e 與您有主要關係的 Zendesk 實體（例如與您簽訂服務合約的實體；向您提供營銷材料和推廣通訊的實體；或您到訪本網站所在地區的主要實體）是本聲明範圍內的控制方。在多數情況下，此實體為 Zendesk, Inc.，除非另行通知您則作別論。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ea. 處理資料的法律依據：\u003c/strong\u003e\u003cbr /\u003e\n 關於我們收集、處理和使用個人資料的法律依據，請參見\u003ca href=\"#how-we-process-personal-data\"\u003e第 3 節\u003c/a\u003e。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003eb. 您的資料保護權利：\u003c/strong\u003e \u003cbr /\u003e\n 根据適用的資料保護法，您可以就個人資料行使某些權利：\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e存取權。\u003c/strong\u003e 您有權要求我們確認是否正在處理您的個人資料和相關資訊，並有權獲得一份正在處理中的個人資料副本。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e資料可攜權。\u003c/strong\u003e 您可透過結構化格式、常用格式以及機器可讀取的格式接收您提供給我們的個人資料，並可能有權不受妨礙地將其傳輸給其他資料控制者。此權利僅適用於處理行為基於您的同意或合約作出、且透過自動化方式進行的情形。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e糾正權。\u003c/strong\u003e 您有權要求修正不準確的個人資料並補充不完整的資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e反對權。\u003c/strong\u003e 在若干情況下，您有權拒絕我們處理您的個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e限制處理的權利。\u003c/strong\u003e 在若干情況下，您可要求我們限制處理您的個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e清除權。\u003c/strong\u003e 在某些情況下，您可以要求我們清除您的個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e投訴的權利。\u003c/strong\u003e 您有權向監管機構投訴。根據《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》，我們承諾各別配合和遵守歐盟資料保護機構 (DPA)、英國資訊專員辦公室 (ICO) 和直布羅陀監管局 (GRA) 以及瑞士聯邦資料保護和資訊專員 (FDPIC) 成立的小組提出的建議，以就依據《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》收集的個人資料處理未決投訴。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e拒絕或撤回同意的權利。\u003c/strong\u003e 如果我們要求您同意我們處理您的個人資料，您可以拒絕同意。如果您已經同意，您可以隨時撤銷同意，而不會產生任何不利後果。在您撤回同意之前，對您的個人資料進行的任何處理的合法性將不受影響。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e不受自動化決策影響的權利。\u003c/strong\u003e 歐盟/英國《通用資料保護條例》（「\u003cstrong\u003eGDPR\u003c/strong\u003e」）第 22 (1) 和 (4) 條中提及的自動決策類型不會涉及您的個人資料。如果情況有變，我們將告知您決定的原因和方式、決定的意義以及可能產生的後果。您也有權進行人工干預，表達個人觀點，並就決定提出異議。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e您可以使用上文\u003ca href=\"#contact-information\"\u003e第 9 節\u003c/a\u003e提供的詳細資料聯絡我們，以行使這些權利。請注意，在某些情況下，例如提供存取權可能會侵犯他人私隱或影響我們的法律義務，我們可能會拒絕就行使資料保護權利的請求採取行動。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ec. 個人資料的國際傳輸：\u003c/strong\u003e\u003cbr /\u003e\n 由於我們的業務遍佈全球，本聲明\u003ca href=\"#personal-data-we-collect-and-disclose\"\u003e第 2 節\u003c/a\u003e提到的若干接收者可能位於歐洲經濟區、瑞士或英國以外的地區，該等地區未提供歐洲經濟區、瑞士和英國的資料保護法所定義的充分程度的資料保護。在 Zendesk 集團內部或向位於上述第三國家的第三方傳輸資料時，會使用有效的資料傳輸機制，例如歐盟標準合約條款和/或此類條款的英國附錄、經批准而具約束力的公司規則、經批准的行為準則和認證機制，基於允許的法定減損，或歐洲經濟區、瑞士或英國當局發佈或批准的任何其他有效資料傳輸機制。如欲了解具約束力企業規則的更多相關資訊（包括獲取副本），可以前往\u003ca href=\"/trust-center/\"\u003e此處\u003c/a\u003e查閱；我們的具約束力企業規則的核准證明，可以在歐洲資料保護委員會的網站（\u003ca href=\"https://edpb.europa.eu/system/files/2023-03/EDPB_Information_Pre-GDPR_BCRs_Overview_en.pdf\"\u003e此處\u003c/a\u003e）查看。歐洲經濟區、瑞士和英國當局已正式認定部分第三國家提供充分程度的保護，且無需採取進一步保護措施。如果您希望進一步了解我們如何傳輸個人資料，或（如有）索取相關資料傳輸機制的資料副本，請使用上述\u003ca href=\"#contact-information\"\u003e第 9 節\u003c/a\u003e中的資料聯絡我們。\u003c/p\u003e\n\u003cp\u003e Zendesk, Inc.、FutureSimple Inc. 及 Smooch Technologies US Inc. 遵守由美國商務部訂立的《歐盟-美國資料私隱框架》（《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》（《瑞士-美國資料私隱框架》）。 Zendesk, Inc.、 FutureSimple Inc. 及 Smooch Technologies US Inc. 已向美國商務部表示，其遵守《歐盟-美國資料私隱框架原則》（《歐盟-美國資料私隱框架原則》），以處理依賴《歐盟-美國資料私隱框架原則》從歐盟收到以及依賴《英國延伸版歐盟-美國資料私隱框架》從英國（及直布羅陀）資料私隱框架》收集的個人資料處理未決投訴。 Zendesk, Inc.、 FutureSimple Inc. 及 Smooch Technologies US Inc. 已向美國商務部表示，其遵守《瑞士-美國資料私隱框架原則》（《瑞士-美國資料私隱框架原則》），以處理依賴《瑞士-美國資料私隱框架》從瑞士資料私隱框架》收集的個人資料處理未決投訴。如果本私隱政策中的條款與《歐盟-美國《資料私隱框架原則》及/或《瑞士-美國資料私隱框架原則》有所衝突，須以該等原則為準。有關未獲任何其他《資料私隱框架》機制解決的《歐盟-美國資料私隱框架》合規問題，您可在某些條件下援引具有約束力的仲裁。有關詳情，請瀏覽 DPF 官方網站：\u003ca href=\"https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf\"\u003ehttps://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf\u003c/a\u003e。如欲了解有關《資料私隱框架》(DPF) 計劃的更多資料，並查看我们的認證，請瀏覽 \u003ca href=\"https://www.dataprivacyframework.gov/\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.dataprivacyframework.gov/\u003c/a\u003e 。\u003c/p\u003e\n\u003cp\u003e聯邦貿易委員依據《歐盟-美國資料私隱框架》（《歐盟-美國資料私隱框架》、《英國延伸版歐盟-美國資料私隱框架》以及《瑞士-美國資料私隱框架》（《瑞士-美國資料私隱框架》對 Zendesk, Inc.、FutureSimple Inc. 及 Smooch Technologies US Inc. 具有司法管轄權。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e資料保護專員：\u003c/strong\u003e 我們資料保護專員的聯絡方式如下： Zendesk, Inc，收件者： Privacy Team and DPO, 989 Market Street, San Francisco, CA 94103, United States, \u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-information-for-other-regions\"\u003e12. 其他地區的補充資料\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e澳洲：\u003c/strong\u003e 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，依據《1988 年澳洲私隱法（聯邦）》及《澳洲私隱原則》規定收集、儲存、使用及/或處理。如果您不滿意我們處理投訴的方式，或不同意我們提出的解決方式，您可以利用澳洲資訊專員辦公室（「\u003cstrong\u003eOAIC\u003c/strong\u003e」）的\u003ca href=\"http://www.oaic.gov.au/\" target=\"_blank\" rel=\"noopener\"\u003e網站\u003c/a\u003e所列方式，聯絡 OAIC 以作投訴。或者，您可以要求我們把投訴內容直接轉交給 OAIC。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e巴西：\u003c/strong\u003e 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，乃依據巴西通用資料保護法（「\u003cstrong\u003eLGPD\u003c/strong\u003e」）規定收集、儲存、使用及/或處理。出於本聲明所述目的，使用或存取我們的網站或服務之個人明確同意，收集、使用、儲存及處理其個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e加拿大：\u003c/strong\u003e 《加拿大個人資訊保護與電子文件法》（簡稱「\u003cstrong\u003ePIPEDA\u003c/strong\u003e」）定義的個人資料，將由 Zendesk 集團根據 PIPEDA 規定其所負義務收集、儲存、使用及/或處理。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e日本：\u003c/strong\u003e 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，是根據《日本個人資料保護法》（「AP\u003cstrong\u003ePI\u003c/strong\u003e」）規定收集、儲存、使用及/或處理。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e內華達州：\u003c/strong\u003e 我們目前不出售內華達州法律規定的個人資料。如果您是內華達州居民，您仍可以使用上述資料向我們發送電郵，以根據《內華達州修訂法規》第 603A 章及以下條款行使您的資料出售拒絕權。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e紐西蘭：\u003c/strong\u003e 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，是根據《2020 年紐西蘭私隱法》及 13 項資訊私隱原則（「\u003cstrong\u003eNZ IPP\u003c/strong\u003e」）規定收集、儲存、使用及/或處理。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e新加坡：\u003c/strong\u003e 本聲明所述由 Zendesk 集團收集、儲存、使用及/或處理的個人資料，乃根據 Zendesk 集團依《2012 年個人資料保護法》（「\u003cstrong\u003ePDPA\u003c/strong\u003e」）所負義務收集、儲存、使用及/或處理。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e英國：\u003c/strong\u003e 本私隱聲明所述由 Zendesk 集團收集、儲存、使用及/或處理之個人資料，乃是 Zendesk 集團根據《2018 年英國資料處理法》所負之義務，進行收集、儲存、使用及/或處理，該法案經《2019 年資料保護、私隱和電子通訊（修正案等）（英國脫歐）條例》修訂，已被修訂、取代或替換（「\u003cstrong\u003e英國一般資料保護規範\u003c/strong\u003e」）。\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 class=\"h3\" id=\"english-version-controls\"\u003e13. 英文版本控制\u003c/h2\u003e\n\u003cp\u003e本聲明的非英語譯文僅為您提供方便。如果譯文之間存在歧義或衝突，則以英文版為準。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"zendesk-inc-affiliates\"\u003e14. Zendesk, Inc. 附屬公司\u003c/h2\u003e\n\u003cp\u003eZendesk, Inc.; Zendesk Brasil Software Corporativo Ltda; Zendesk UK Limited; Zendesk International Limited; Zendesk APS; Zendesk Pty., Ltd; Kabushiki Kaisha Zendesk; Zendesk Incorporated; Zendesk GmbH; Zendesk Singapore Pte. Ltd.; Zendesk France SAS; Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością); Zendesk Technologies Private Limited; FutureSimple Inc.; Zendesk Korea LLC; Smooch Technologies ULC; Cleverly, Unipessoal, LDA.; ZD Sub Holdings (U.S.); Zendesk Sweden AB.; Smooch Technologies US Inc. (U.S.); Zendesk S. de R.L. de C.V. (Mexico); Zendesk Technologies Spain S.L. (Spain); Zoro TopCo, LP; Zendesk Netherlands B.V.; Zendesk Italy S.r.l.; Tymeshift Inc; Tymeshift doo Novi Sad; Tymeshift Portugal, Unipessoal Lda.\u003c/p\u003e\n\u003c/section\u003e\n\u003c/div\u003e\n"},"preview":false,"id":202191542,"locale":"hk"},"__lang":"hk","__namespaces":{"header":{"brand_logoname_blog":"Zendesk 網誌","newsroom":"新聞中心","brand_subtitle_newsroom":"公司消息與公告","marketplace":"Marketplace","arialabel_toggle":"切換至手機功能表","arialabel_search":"搜尋","contact_us":"聯絡我們","primary_btn":"免費試用","primary_btn_blog":"開始免費試用","secondary_btn_pricing":"立即購買","secondary_btn_login":"登入","secondary_btn_demo":"觀看示範","return_to_homepage":"前往Zendesk主頁","newsroom_navlink_press_releases":"新聞稿","newsroom_navlink_media":"媒體資源","primary_btn_newsroom":"聯絡","dropdown_products":"產品","dropdowns_service_title":"適用於客戶服務的 Zendesk","dropdowns_service_subtitle":"完整的客戶服務解決方案","dropdowns_sell_title":"適用於銷售的 Zendesk","dropdowns_sell_subtitle":"現代化的銷售解決方案","dropdown_products_platform_title":"Sunshine 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