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class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-537efba8 elementor-widget elementor-widget-heading" data-id="537efba8" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">SUPPORT</h1> </div> </div> <div class="elementor-element elementor-element-1d1ea0b elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-search-form" data-id="1d1ea0b" data-element_type="widget" data-settings="{"skin":"classic"}" data-widget_type="search-form.default"> <div class="elementor-widget-container"> <search role="search"> <form class="elementor-search-form" action="https://stattransfer.com" method="get"> <div class="elementor-search-form__container"> <label class="elementor-screen-only" for="elementor-search-form-1d1ea0b">Search</label> <input id="elementor-search-form-1d1ea0b" placeholder="Search..." class="elementor-search-form__input" type="search" name="s" value=""> <button class="elementor-search-form__submit" type="submit" aria-label="Search"> <i aria-hidden="true" class="fas fa-search"></i> </button> </div> </form> </search> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-cf5a731 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="cf5a731" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e560d64" data-id="e560d64" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3b6341bb elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button" data-id="3b6341bb" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-md" href="https://circlesys.zendesk.com/hc/en-us"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Knowledge Base</span> </span> </a> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d103d5f" data-id="d103d5f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d179cd8 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button" data-id="d179cd8" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-md" href="http://docs.stattransfer.com"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Manual</span> </span> </a> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-8317c15" data-id="8317c15" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-511491e elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button" data-id="511491e" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-md" href="http://stattransfer.com/support/help/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Ask A Question</span> </span> </a> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-1ed60107 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1ed60107" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a5f291f" data-id="4a5f291f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-a7a3351 elementor-widget elementor-widget-heading" data-id="a7a3351" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Get Help</h2> </div> </div> <div class="elementor-element elementor-element-326051e2 elementor-widget elementor-widget-heading" data-id="326051e2" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">If you need help with activation, need to know how to do something with Stat/Transfer (that is not in the manual), or are otherwise having problems with Stat/Transfer, we are waiting to help you. For the fastest and most efficient service, please fill out our online <a href="http://stattransfer.com/support/help"><u>help form</u></a>.</p> </div> </div> <div class="elementor-element elementor-element-7951198 elementor-widget elementor-widget-heading" data-id="7951198" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Technical Support</h2> </div> </div> <div class="elementor-element elementor-element-3b2371a6 elementor-widget elementor-widget-heading" data-id="3b2371a6" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">Before you contact us for support, be sure to check the Stat/Transfer <a href="https://circlesys.zendesk.com/hc/en-us/categories/115000019386-Frequently-Asked-Questions"><u>Frequently Asked Questions</u></a>. If you don’t find the answer to your question there, please look in the on-line <a href="https://docs.stattransfer.com/index.html?WhatStatTransferDoes"><u>manual</a>.</u> If you don't find your answer, then we highly recommend that you go to our online <a href="/support/help"><u>help form</u></a>.</p> </div> </div> <div class="elementor-element elementor-element-78536ba1 elementor-widget elementor-widget-heading" data-id="78536ba1" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">If you have encountered an error or think you have found a bug, we also recommend that you use our automated problem reporting system. This is extremely easy to use and generally provides us with all of the information that is necessary to quickly diagnose problems. In order to report a problem, please first try and reproduce it with Stat/Transfer using the User Interface. When you are done, go to the “Log” screen and press the “Send Error Report” button. That will bring up a dialog box in which you can enter a description of the problem, your email address and your name.</p> </div> </div> <div class="elementor-element elementor-element-7ea304d4 elementor-widget elementor-widget-heading" data-id="7ea304d4" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">You should then check the option, “Send the generated log file”, which will send us information about your computing environment and the errors that Stat/Transfer encountered. This log is extremely valuable for troubleshooting. All of your information is, if you wish, encrypted, compressed and then sent to our server.</p> </div> </div> <div class="elementor-element elementor-element-49e01651 elementor-widget elementor-widget-heading" data-id="49e01651" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">Finally, we recommend that, if at all possible, you check the option that sends your input data to our support department. If you do so, we will hold the data in the strictest confidence and destroy the file after diagnosing your problem. Frequently, looking at the the input data set is the only way to reproduce a problem.</p> </div> </div> <div class="elementor-element elementor-element-18acf90 elementor-widget elementor-widget-heading" data-id="18acf90" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">In any event, if you need technical support, you should always contact us using our online <a><u>help form</u></a>. We have found that this is the most efficient way to provide timely answers to your questions.</p> </div> </div> <div class="elementor-element elementor-element-4f6337f elementor-widget elementor-widget-heading" data-id="4f6337f" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Activation</h2> </div> </div> <div class="elementor-element elementor-element-e7d39a5 elementor-widget elementor-widget-heading" data-id="e7d39a5" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">If you are installing Stat/Transfer and are having trouble with the <a href="http://stattransfer.com/support/activation/"><u>activation</u></a> process please check our Activation page before contacting us using our <a href="http://stattransfer.com/support/help"><u>help form</u></a>.</p> </div> </div> <div class="elementor-element elementor-element-bf455fd elementor-widget elementor-widget-heading" data-id="bf455fd" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Upgrading Your Copy of Stat/Transfer</h2> </div> </div> <div class="elementor-element elementor-element-4aa853d elementor-widget elementor-widget-heading" data-id="4aa853d" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default"><a href="http://upgrding">Stat/Transfer version 17 for Windows, Mac OS X, Linux, and Solaris has shipped. You can <a href="http://stattransfer.com/support/user-email/"><u>download a demo copy</u></a> to see the new features. Then learn about upgrading <a href="http://stattransfer.com/support/upgrading/"> <u>here</u></a>.</a></p> </div> </div> <div class="elementor-element elementor-element-0f0bf65 elementor-widget elementor-widget-heading" data-id="0f0bf65" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Downloading Stat/Transfer</h2> </div> </div> <div class="elementor-element elementor-element-c090094 elementor-widget elementor-widget-heading" data-id="c090094" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">If you purchased a copy of Stat/Transfer and have lost your file for some reason, you can download a copy <a href="http://stattransfer.com/support/user-email"><u>here</a>.</u></p> </div> </div> <div class="elementor-element elementor-element-a57c83f elementor-widget elementor-widget-heading" data-id="a57c83f" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Maintenance Releases of Stat/Transfer</h2> </div> </div> <div class="elementor-element elementor-element-244acb0 elementor-widget elementor-widget-heading" data-id="244acb0" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">If you already own Stat/Transfer, you can download maintenance releases for free.</p> </div> </div> <div class="elementor-element elementor-element-8691a76 elementor-widget elementor-widget-heading" data-id="8691a76" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">You should check to if you have the latest release of your version by clicking "Check for Updates/Right Now" on the "About" tab of Stat/Transfer. The Windows version will update itself automatically. For Mac and LInux, you can download the latest release <a href="http://stattransfer.com/support/user-email/" <u>here</u>.</a></p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-fd6f5f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="fd6f5f4" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b4fc08" data-id="2b4fc08" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6669ea9 elementor-widget elementor-widget-heading" data-id="6669ea9" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Support and End of Life Policies</h2> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-f866153 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="f866153" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e96626e" data-id="e96626e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e3fe84f elementor-widget elementor-widget-heading" data-id="e3fe84f" data-element_type="widget" data-settings="{"_animation":"none"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">Holders of subscription and lease licences are entitled to free upgrades and unlimited technical support as long as their subscription or lease is current. For those who have perpetual licences, we offer full support for the current version and one version back. Holders of older versions are entitled to limited support for activation only. Read our full policy<a href="http://stattransfer.com/support/eol"> <u>here.</u></a> </p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-139b435 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="139b435" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c5df6d8" data-id="c5df6d8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> </div> </div> </div> </section> </div> <div class="post-tags"> </div> </div> </main> <div data-elementor-type="footer" data-elementor-id="3673" class="elementor elementor-3673 elementor-location-footer" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-31b4f9c5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="31b4f9c5" data-element_type="section" data-settings="{"background_background":"classic"}"> <div class="elementor-background-overlay"></div> <div class="elementor-container elementor-column-gap-extended"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-551892dd" data-id="551892dd" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-357d7491 elementor-invisible elementor-widget elementor-widget-heading" data-id="357d7491" data-element_type="widget" data-settings="{"_animation":"fadeIn"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-xl">Quick Links</h1> </div> </div> <div class="elementor-element elementor-element-59c8184a elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="59c8184a" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/ordering/" > Buy </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-665e01e3 elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="665e01e3" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/free-trials" > Download a Demo Copy </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-19098300 elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="19098300" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/support/user-email" > Download a Licensed Copy </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-948394b elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="948394b" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/support/activation/" > Learn About Activation </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-298bd6e7 elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="298bd6e7" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://circlesys.zendesk.com/hc/en-us" > Read the FAQ </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-30539369 elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="30539369" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://docs.stattransfer.com" > View the Online Manual </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-297cf8d4 elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="297cf8d4" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/support/" > Get Technical Help </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-299584ef elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="299584ef" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/privacy" > Privacy Policy </a> </p> </div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-15337e72" data-id="15337e72" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6037480e elementor-invisible elementor-widget elementor-widget-heading" data-id="6037480e" data-element_type="widget" data-settings="{"_animation":"fadeIn"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-xl"><a href="http://stattransfer.com/overview/">ABOUT stat/Transfer</a></h1> </div> </div> <div class="elementor-element elementor-element-69c53012 elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="69c53012" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/benefits/" > Benefits </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-49c4681a elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="49c4681a" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/formats" > Supported Formats </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-286b1582 elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="286b1582" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/platforms" > Platforms </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-2c675ed1 elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="2c675ed1" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/interface" > Graphical User Interface </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-4188eb1f elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="4188eb1f" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/command" > Command Processor </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-166fda2 elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="166fda2" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/new/" > New in Version 17 </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-cfc9d1c elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="cfc9d1c" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <a href="https://stattransfer.com/developer" > Developer Solutions </a> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-51bd02c elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="51bd02c" data-element_type="widget" 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elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="6deaafd5" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> <div class="elementor-icon-box-icon"> <span class="elementor-icon"> <i aria-hidden="true" class="fas fa-map-marker-alt"></i> </span> </div> <div class="elementor-icon-box-content"> <p class="elementor-icon-box-title"> <span > Circle Systems, Inc., 5608 17th Avenue NW, Suite 500 Seattle, WA 98107 </span> </p> </div> </div> </div> </div> <div class="elementor-element elementor-element-4ba1299e elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box" data-id="4ba1299e" data-element_type="widget" data-widget_type="icon-box.default"> <div class="elementor-widget-container"> <div class="elementor-icon-box-wrapper"> 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