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class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Seguridad</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Privacidad</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#ai" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">IA de Zendesk</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#legal" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Aviso legal</a></div><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT CTAGroupstyle__StyledLinkGroup-sc-8wxsww-0 fcauEA"></div></div></div></div></nav></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Certificaciones de cumplimiento y afiliaciones</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="security" class="StyledRow-sc-xjsdg1-0 btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bzuSGc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk recurre a las mejores prácticas y estándares del sector para lograr el cumplimiento de los marcos de privacidad y seguridad generales aceptados en el sector. Esto a su vez ayuda a nuestros suscriptores a cumplir sus propias exigencias de cumplimiento.</p></div><div class="StyledCol-sc-inuw62-0 gQmAzo Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27869%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-security/all-logos2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos2.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:0" role="button" tabindex="0" aria-controls=":Rae76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Cumplimiento de seguridad</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:0" aria-hidden="true" aria-labelledby=":Rae76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">SOC 2 Tipo II</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nos sometemos a auditorías de seguridad periódicas para recibir informes de SOC Tipo II actualizados, disponibles previa solicitud y después de firmar un acuerdo de confidencialidad. <a href="#artifacts-nda" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Solicitar el último informe SOC 2 Tipo II</a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27001:2022</h6></div><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk cuenta con el certificado ISO 27001:2022. <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Descargar el certificado</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27018:2019</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk cuenta con el certificado ISO 27018:2019. Puede descargarse el certificado <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>aquí</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27701:2019</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk cuenta con el certificado ISO 27701:2019. El certificado puede descargarse <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>aquí</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27018:2015</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk cuenta con el certificado ISO 27018:2015. El certificado puede descargarse <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>aquí</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">FedRAMP LI-SaaS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk cuenta con la autorización FedRAMP con Software como servicio de bajo impacto (Low Impact Software-as-a-Service, LI-SaaS) y figura en la lista de <a target="_blank" rel="noopener noreferrer" href="https://marketplace.fedramp.gov/#/product/zendesk?status=In%20Process&sort=productName" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FedRAMP Marketplace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Los suscriptores a agencias gubernamentales de EE. UU. pueden solicitar acceso al Paquete de seguridad FedRAMP d Zendesk <a target="_blank" rel="noopener noreferrer" href="https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">cumplimentando un Formulario de solicitud de acceso a paquete<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> o enviando una solicitud a <a href="mailto:fedramp@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">fedramp@zendesk.com</a>.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:1" role="button" tabindex="0" aria-controls=":Rae76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Cumplimiento de las normas del sector</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:1" aria-hidden="true" aria-labelledby=":Rae76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">PCI-DSS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ofrecemos varias maneras de evitar o eliminar la conservación de datos PCI en tus servicios Zendesk. Para obtener más información sobre Zendesk y los datos de los titulares de tarjetas, consulta este <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/6062264574490-How-to-use-Zendesk-with-PCI-DSS-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">artículo<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">HIPAA</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Para mayor información sobre nuestro programa HIPAA y nuestro BAA</a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">HDS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Para mayor información sobre nuestro programa HDS</a></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:2" role="button" tabindex="0" aria-controls=":Rae76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Afiliaciones</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:2" aria-hidden="true" aria-labelledby=":Rae76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">McAfee Cloud Trust - McAfee Enterprise Ready</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk recibió el <a target="_blank" rel="noopener noreferrer" href="https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">McAfee CloudTrust Program<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. El programa presenta el sello McAfee Enterprise-Ready únicamente para los servicios que tengan la evaluación CloudTrust™ más elevada posible. Estos se encuentran entre los servicios que han obtenido el CloudTrust™ de McAfee y una evaluación de McAfee Enterprise-Ready basada en sus atributos en las categorías de datos, usuario y dispositivo, seguridad, empresa y evaluación legal.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Cloud Security Alliance (CSA)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk es miembro de Cloud Security Alliance (CSA), una organización sin ánimo de lucro con la misión de promover el uso de las mejores prácticas para ofrecer garantías de seguridad en el ámbito de la informática en la nube. CSA ha publicado el Registro de Seguridad, Confianza y Garantía (Security, Trust Assurance Registry, STAR), un registro accesible públicamente que documenta los controles de seguridad de diversas ofertas de informática en la nube. Con base en los resultados de nuestra autoevaluación de diligencia debida, Zendesk completó un Cuestionario de Iniciativa de Evaluación de Consenso (Consensus Assessment Initiative, CAI), que se encuentra disponible públicamente.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">El CSA CAIQ está disponible <a target="_blank" rel="noopener noreferrer" href="https://cloudsecurityalliance.org/star/registry/zendesk/services/zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">IT-ISAC</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk es miembro de <a target="_blank" rel="noopener noreferrer" href="https://it-isac.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">IT-ISAC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, un grupo centrado en conformar un variado conjunto de empresas del sector privado que hagan uso de la tecnología evolutiva y tengan un compromiso común por la seguridad. IT-ISAC permite la colaboración y el intercambio de información pertinente, analítica y explotable sobre amenazas y prácticas. Moderan grupos de intereses especiales que se centran en la Inteligencia, las amenazas internas, la seguridad física y demás áreas concretas que ayudan a fomentar nuestro cometido de proteger a Zendesk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">FIRST</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk es miembro de <a target="_blank" rel="noopener noreferrer" href="https://first.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FIRST<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, una confederación internacional de equipos de respuesta a incidentes que gestionan de forma cooperativa los incidentes de seguridad informática y promueve programas de prevención de incidentes. Los miembros de FIRST desarrollan y comparten información técnica, herramientas, metodologías, procesos y mejores prácticas. Como miembro de FIRST, la Seguridad de Zendesk trabaja con otros miembros para usar sus conocimientos, competencias y experiencia de forma conjunta para promocionar un entorno electrónico global más seguro y protegido.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Sistema de cualificaciones de servicios financieros (Financial Services Qualifications System, FSQS)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ha cumplido todos los requisitos (etapa y etapa) para inscribirse en el sistema de calificación de proveedores FSQS (Financial Services Qualification System), según lo establecido por las organizaciones compradoras. Solicite el último Certificado FSQS <a href="#artifacts" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Más detalles sobre FSQS <a target="_blank" rel="noopener noreferrer" href="https://hellios.com/fsqs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://hellios.com/fsqs/<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="artifacts" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Artefactos</h3><p id="artifacts-non-nda" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Podemos ofrecer recursos adicionales previa solicitud.</p><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rdee76:--trigger:0" role="button" tabindex="0" aria-controls=":Rdee76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Recursos de descarga directa (sin AND)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rdee76:--panel:0" aria-hidden="true" aria-labelledby=":Rdee76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="artifacts-nda"></div><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27221%27%20height=%2758%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-security/artifact-logos.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-security/artifact-logos.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-security/artifact-logos.png"/></noscript></span></span><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Certificados ISO 27001:2022</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Certificado ISO 27018:2019</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Certificado ISO 27701:2019</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Certificado ISO 27018:2015</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Informa SOC 3</p><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/zendesk-security-secure-by-design-2019.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Hoja de datos / Documento técnico<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Declaración de cumplimiento PCI y Certificado de cumplimiento</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Diagramas de arquitectura de red</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Soporte/Guide</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chat</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Talk</p></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">CSA CAIQ</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Registro de riesgos</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">FSQS (Financial Services Qualification System)</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SIG Lite</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">VSA</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HECVAT Lite</p><button data-interaction-type="button-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg">Obtener recursos</button></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rdee76:--trigger:1" role="button" tabindex="0" aria-controls=":Rdee76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Recursos de AND</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rdee76:--panel:1" aria-hidden="true" aria-labelledby=":Rdee76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los recursos siguientes pueden requerir un AND en archivo. Haga clic en el botón para obtener acceso.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Certificado de seguro</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Informe SOC 2 Tipo II</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Resumen de prueba de penetración anual</p><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eBnjmc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><button data-interaction-type="button-primary" data-nmw-id="artifacts-nda-btn" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg">Obtener recursos</button></div></div></div></section></div></div></div></div><div id="cloud-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Seguridad de la nube</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ie76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Seguridad física del centro de datos</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:0" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Instalaciones</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk aloja los datos del servicio principalmente en centros de datos de AWS que poseen la certificación de conformidad con ISO (proveedor de servicios de nivel según la normativa PCI DSS) o de SOC tipo . <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/programs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre Cumplimiento en AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los servicios de infraestructura de AWS incluyen alimentación de seguridad, sistemas HVAC y equipos de supresión de incendios para ayudar a proteger los servidores y en última instancia sus datos. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/data-center/controls/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre controles de centros de datos en AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Seguridad in situ</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La seguridad in situ de AWS incluye aspectos como guardias de seguridad, vallado, cadenas de seguridad, tecnología de detección de intrusión y demás medidas de seguridad. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/data-center/perimeter-layer/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre la seguridad física de AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Localización de alojamiento de datos</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk hace uso de centros de datos de AWS en Estados Unidos, Europa y Asia del Pacífico. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367553-Data-Hosting-Locations-for-Your-Zendesk-Service-Data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre Localizaciones de alojamiento de datos para sus Datos de servicio Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ofrece múltiples elecciones de localización de datos, incluidos los Estados Unidos (EE. UU.), Australia (AU), Japón, (JP) o el Espacio Económico Europeo (EEE). Para mayor información sobre las ofertas de producto, de plan y regionales, puede consultar nuestra <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política de alojamiento de datos regional<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ie76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Seguridad del proveedor</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:1" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk minimiza los riesgos asociados a proveedores externos mediante revisiones de seguridad de todos los proveedores con cualquier nivel de acceso a nuestros sistemas o datos de servicio.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:2" role="button" tabindex="0" aria-controls=":R2ie76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Seguridad de red</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:2" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Equipo de Seguridad específico</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuestro Equipo de Seguridad distribuido a nivel mundial está disponible las 24 horas y los 7 días de la semana para responder a alertas y eventos de seguridad.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Protección</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuestra red está protegida a través del uso de servicios de seguridad clave de AWS, de la integración con nuestras redes de protección de perímetro de Cloudflare, auditorías frecuentes y tecnologías de información de red, que supervisan y/o bloquean el tráfico malicioso conocido y los ataques de red.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Arquitectura</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuestra arquitectura de seguridad de red consiste en múltiples zonas de seguridad. Los sistemas más sensibles, como servidores de bases de datos, están protegidos en nuestras zonas de mayor confianza. Otros sistemas están albergados en zonas proporcionales a su sensibilidad, dependiendo de la función, la clasificación de la información y el riesgo. En función de la zona, se aplicarán controles adicionales de acceso y monitorización de la seguridad. Se utilizan DMZ en Internet e internamente entre las distintas zonas de confianza.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Examen de vulnerabilidad de red</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">El examen de seguridad de red proporciona un análisis profundo para la identificación rápida de sistemas no conformes o potencialmente vulnerables.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Pruebas de penetración externas</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Además de nuestro programa extensivo de análisis y pruebas internas, Zendesk emplea cada año a expertos de seguridad externos para que realicen una prueba de penetración amplia en todas las redes tanto de producción como de empresa de Zendesk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Gestión de eventos de incidentes de seguridad</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuestro sistema de gestión de eventos de incidentes de seguridad (Security Incident Event Management, SIEM) reúne amplios registros de importantes dispositivos de red y de sistemas de alojamiento. El SIEM alerta al Equipo de Seguridad de factores desencadenantes en función de eventos correlacionados para su investigación y respuesta.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Detección y prevención de intrusiones</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los puntos de ingreso y salida del servicio se instrumentan y monitorizan para detectar comportamientos anómalos. Estos sistemas están configurados para generar alertas cuando los incidentes y los valores superan determinados umbrales y usan firmas actualizadas con regularidad basadas en nuevas amenazas. Esto incluye una monitorización del sistema las 24 horas, los 7 días de la semana.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Programa de información de amenazas</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk participa en varios programas de intercambio de información sobre amenazas. Supervisamos las amenazas publicadas en esas redes de información sobre amenazas y adoptamos medidas en función de los riesgos.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Mitigación de DDoS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ha concebido un enfoque multicapa para la mitigación de DDoS. Una cooperación tecnológica esencial con Cloudflare ofrece defensas para el perímetro de red, mientras que el uso de las herramientas de escalabilidad y protección de AWS proporcionan una protección más profunda junto con nuestro uso de servicios específicos de DDoS de AWS.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Acceso lógico</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">El acceso a la red de producción de Zendesk se limita a una necesidad de conocimiento explícita, utiliza el enfoque de privilegio mínimo, se somete a auditorías y supervisiones frecuentes y está controlado por nuestro Equipo de Operaciones. Los empleados que acceden a la red de producción de Zendesk tienen que usar múltiples factores de autenticación.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Respuesta a incidentes de seguridad</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">En caso de alerta del sistema, los eventos se remiten a nuestros equipos activos las 24 horas y los 7 días de la semana, que ofrecen cobertura en operaciones, ingeniería de redes y seguridad. Los empleados reciben formación sobre los procesos de respuesta a incidentes de seguridad, incluidos los canales de comunicación y las vías de remisión.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:3" role="button" tabindex="0" aria-controls=":R2ie76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Cifrado</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:3" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Cifrado en tránsito</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Todas las comunicaciones con UI y las API de Zendesk están cifradas mediante HTTPS/TLS (TLS 1.2 o mayor) estándar del sector en las redes públicas. Esto garantiza que todo el tráfico entre usted y Zendesk esté protegido durante su tránsito. Para el correo electrónico, nuestro producto además hace uso de un TLS oportunista por defecto. El protocolo de seguridad de la capa de transporte (Transport Layer Security, TLS) cifra y entrega el correo electrónico de forma segura, mitigando el entrometimiento entre servidores de correo cuando servicios homólogos den soporte a este protocolo. Las excepciones de cifrado pueden incluir cualquier uso de la funcionalidad SMS en el producto, otra aplicación o integración de terceros, o bien los suscriptores de servicio pueden optar por hacer uso de ello según su propio criterio.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Cifrado en reposo</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los datos de servicio están cifrados en reposo en AWS mediante el cifrado clave AES-256.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:4" role="button" tabindex="0" aria-controls=":R2ie76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Disponibilidad y continuidad</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:4" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Tiempo de disponibilidad</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk mantiene una <a target="_blank" rel="noopener noreferrer" href="https://status.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">página web de estado del sistema<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> disponible públicamente, que incluye detalles de la disponibilidad del sistema, el mantenimiento previsto, el historial de incidencias de servicio y sucesos relevantes de seguridad.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Redundancia</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk emplea redundancias de agrupamiento de servicios y redes para eliminar puntos únicos de fallo. Nuestro estricto régimen de copias de seguridad y/o nuestra oferta de servicio de <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">recuperación ante desastres potenciada<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> nos permite ofrecer un alto nivel de disponibilidad de servicio, ya que los datos de servicio se replican a través de zonas de disponibilidad.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Recuperación ante desastres</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuestro <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">programa de recuperación ante desastres (RD)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> se asegura de que nuestros servicios sigan estando disponibles y sean fácilmente recuperables en caso de desastre.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Esto se logra mediante el establecimiento de un entorno técnico sólido, la creación de planes de recuperación ante desastres y la realización de <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>actividades</span></a> de prueba.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Recuperación ante desastres potenciada</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuestro paquete de <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">recuperación ante desastres potenciada<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> añade objetivos contractuales para el objetivo de tiempo de recuperación (Recovery Time Objective, RTO) y objetivo de punto de recuperación (Recovery Point Objective, RPO). A ello se le da soporte con nuestra capacidad de priorizar operaciones de los suscriptores de recuperación ante desastres potenciada durante cualquier acontecimiento de desastre declarado.</p><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408826350234" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Obtenga más información sobre Garantías de recuperación ante desastres.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></section></div></div></div></div><div id="application-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Seguridad de la aplicación</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2me76:--trigger:0" role="button" tabindex="0" aria-controls=":R2me76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Desarrollo de seguridad (SDLC)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2me76:--panel:0" aria-hidden="true" aria-labelledby=":R2me76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Formación sobre código seguro</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://owasp.org/www-project-top-ten/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Formación sobre código seguro anual para todos los ingenieros, basada en los 10 principales riesgos de seguridad de OWASP.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Controles de seguridad del marco</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk hace uso de marcos de código abierto modernos y seguros con controles de seguridad para limitar la exposición a los 10 principales riesgos de seguridad de OWASP. Estos controles inherentes reducen nuestra exposición a SQL Injection (SQLi), Cross Site Scripting (XSS), y Cross Site Request Forgery (CSRF), entre otros.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Garantía de calidad</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuestra área de Garantía de calidad (Quality Assurance, QA) revisa y prueba nuestro código base. Los ingenieros que se dedican a la seguridad de las aplicaciones detectan, prueban y filtran vulnerabilidades de seguridad en código.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Entornos separados</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los entornos de prueba y de simulación están lógicamente separados del entorno de producción. No se usan datos de servicio en nuestros entornos de desarrollo o de prueba.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2me76:--trigger:1" role="button" tabindex="0" aria-controls=":R2me76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Gestión de vulnerabilidad</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2me76:--panel:1" aria-hidden="true" aria-labelledby=":R2me76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Examen dinámico de vulnerabilidad</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Recurrimos a herramientas de seguridad externas para examinar continua y dinámicamente nuestras aplicaciones centrales en relación con riesgos comunes de seguridad en aplicaciones web, incluidos, a modo de ejemplo, los 10 mayores riesgos de seguridad de OWASP. Contamos con un equipo de seguridad de productos interno que realiza pruebas y trabaja con equipos de ingeniería a fin de subsanar cualquier problema que se detecte.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Análisis de composición de software</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Examinamos las bibliotecas y dependencias utilizadas en nuestros productos para detectar vulnerabilidades y asegurarnos de que estas se gestionan.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Pruebas de penetración externas</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Además de nuestro extensivo programa interno de pruebas y exámenes, Zendesk emplea a expertos en seguridad externos para realizar pruebas de penetración detalladas en distintas aplicaciones dentro de nuestra familia de productos.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Divulgación responsable / Programa de recompensas por detección de errores</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuestro <a href="/company/policies-procedures/responsible-disclosure-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Programa de divulgación responsable</a> ofrece a los investigadores en seguridad, así como a los suscriptores, un bulevar para probar de forma segura y notificar a Zendesk vulnerabilidades de seguridad a través de nuestra cooperación con <a target="_blank" rel="noopener noreferrer" href="https://hackerone.com/zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HackerOne<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="product-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Seguridad de producto</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2qe76:--trigger:0" role="button" tabindex="0" aria-controls=":R2qe76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Seguridad de autenticación</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2qe76:--panel:0" aria-hidden="true" aria-labelledby=":R2qe76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Opciones de autenticación</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ofrece varias opciones de autenticación: los suscriptores pueden activar la autenticación Zendesk nativa, el inicio de sesión único (single sign-on, SSO) mediante redes sociales (Facebook, Twitter, Google) y/o SSO de empresa (SAML, JWT) para la autenticación de usuarios finales y/o agentes. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405303747610" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre el acceso del usuario<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Política de contraseña configurable</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La autenticación nativa de Zendesk para productos, disponible a través del <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408839227290" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Centro de administración<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, ofrece los siguientes niveles de seguridad de contraseña: bajo, medio y alto, así como el establecimiento de reglas de contraseña a medida para agentes y administradores. Zendesk también permite distintos niveles de seguridad de contraseña que aplicar a usuarios finales respecto de agentes y administradores. Solo los administradores pueden cambiar el nivel de seguridad de contraseña. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822149018" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre políticas de contraseñas configurables<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Autenticación de 2 factores (2FA)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La autenticación nativa de Zendesk para productos, disponible a través del <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408839227290" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Centro de administración<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, ofrece doble factor (2FA) para agenes y administradores a través de SMS o una aplicación de autenticación. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408826974874" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre 2FA<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Almacenamiento de credenciales de servicio</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk respeta las mejores prácticas de almacenamiento seguro de credenciales al no almacenar nunca contraseñas en formato legible para humanos, sino solo cifradas de manera aleatorizada, segura y unidireccional.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Privacidad y protección de datos avanzadas</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Para las empresas que necesitan un nivel superior de privacidad y seguridad de datos, Zendesk ofrece el <a href="/customer-data-privacy-protection/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">complemento Privacidad y protección de datos avanzadas</a>. El complemento incluye funciones de cifrado BYOK, políticas personalizables de retención de datos, ocultación de datos, ocultación de información personal identificable y registros de acceso.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2qe76:--trigger:1" role="button" tabindex="0" aria-controls=":R2qe76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Características de seguridad de producto adicionales</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2qe76:--panel:1" aria-hidden="true" aria-labelledby=":R2qe76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Controles de acceso por función</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">El acceso a datos en las aplicaciones Zendesk está regido por el control de acceso por función (role-based access control, RBAC) y puede configurarse para definir privilegios de acceso detallados. Zendesk admite varios niveles de permiso para los usuarios (propietario, administrador, agente, usuario final, etc.).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Más información sobre funciones de usuario:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883763866" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Funciones de soporte predeterminadas<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Funciones de soporte personalizado *Solo empresas<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882929946" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Funciones predeterminadas de chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408893917338" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Funciones personalizadas de chat *Solo empresas<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408836002970#topic_nkp_hb3_l3b" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Funciones predeterminadas de Explore<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882966170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Funciones predeterminadas de Guide<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882966170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Funciones predeterminadas de Talk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/204578873-Understanding-your-Zendesk-session-time" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tiempo de sesión<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405303747610" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Detalles sobre seguridad global y acceso del usuario<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Limitaciones de IP</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Cualquier cuenta de Zendesk puede limitar el acceso a su soporte Zendesk a usuarios dentro de un rango específico de direcciones IP. Solo podrán registrarse en su cuenta Zendesk los usuarios procedentes de las direcciones IP permitidas. Puede permitir que los suscriptores (no agentes ni administradores) se salten esta limitación. Para mayor información, consulte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408894156186" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Limitar el acceso al soporte de Zendesk y a su centro de ayuda mediante limitaciones de IP<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> y <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882354330" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Limitar el acceso al chat según la IP<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Certificados de cifrado alojado para centro de ayuda (TLS)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ofrece cifrado TLS gratuito para centros de ayuda Guide con alojamiento mapeado. Zendesk utiliza Let’s Encrypt para solicitar certificados y renueva automáticamente el certificado antes de que caduque.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">También puede subir su propio certificado, si así lo decide.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Para mayor información sobre el establecimiento de certificados de cifrado para un centro de ayuda Guide, consulte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838571930#topic_dyr_bqk_j4b" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Establecer un certificado de cifrado TLS alojado<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Limitaciones de archivos en chats</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk Chat ofrece la posibilidad de limitar qué tipos de archivos se envían a los agentes. De forma alternativa, puede optar por desactivar totalmente el envío de archivos a través del chat. Para saber más sobre esta función, consulte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408886202394" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gestionar el envío de archivos en el chat en directo<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Registros de auditoría</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ofrece Registros de auditoría a cuentas con planes Enterprise/Enterprise Plus. Estos registros incluyen cambios de cuenta, cambios de usuario, cambios de aplicación, reglas profesionales, supresión de tickets y configuraciones. El Registro de auditoría está disponible tanto en el <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Centro de administración<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> como en la <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">API de soporte<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Para saber más sobre los Registros de auditoría y ver qué información está disponible en el registro, consulte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ver cambios en el registro de auditoría<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Adjuntos privados</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los suscriptores pueden configurar su instancia de modo que los usuarios tengan que iniciar sesión para visualizar los adjuntos de tickets. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832757146#topic_nrp_bnx_xdb" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre Adjuntos privados<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Ocultación</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk proporciona dos tipos de ocultación para eliminar datos sensibles: La ocultación manual ofrece la posibilidad de ocultar o retirar datos sensibles en comentarios de tickets de soporte, y suprimir de forma segura adjuntos, de modo que pueda proteger la información confidencial. Los datos se ocultan de tickets a través de la UI o la API para impedir que se almacene información sensible en Zendesk. Más información sobre la ocultación a través de <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408821676058#topic_sgj_g1g_cv" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">UI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> o <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La ocultación automática permite ocultar automáticamente los números de tarjetas bancarias en los tickets que envíe el suscriptor. Cuando se active, los números de tarjetas bancarias se sustituirán parcialmente con casillas en blanco en el ticket. También se ocultan en los registros y entradas en bases de datos. Para saber más sobre cómo activar esta función y cómo se detectan los números de tarjetas bancarias, consulte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822124314" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ocultación automática de números de tarjetas bancarias en tickets<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> y en <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408881881882" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">chats<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Filtrado de spam en el centro de ayuda en Guía</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">El servicio de filtrado de spam de Zendesk puede usarse para prevenir las publicaciones indeseadas de usuarios finales en su centro de ayuda Guide. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408888801690" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre filtrado de spam en Guía<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Firma de correo electrónico (DKIM/DMARC)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ofrece <a target="_blank" rel="noopener noreferrer" href="http://www.dkim.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">DKIM<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (Domain Keys Identified Mail [Correo de identificación de claves de dominio]) y <a target="_blank" rel="noopener noreferrer" href="https://dmarc.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">DMARC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (Domain-based Message Authentication, Reporting, & Conformance [Autenticación, notificación y conformidad de mensaje a partir del dominio]), para firmar correos electrónicos salientes y procedentes de Zendesk cuando tenga que establecer un dominio de correo electrónico externo en su Zendesk. Utilizar un servicio de correo electrónico que dé soporte a estas características le ayuda a detener la suplantación de identidad en correos electrónicos. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822303386" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre la firma digital de su correo electrónico<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Seguimiento de dispositivos</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk rastrea los dispositivos usados para conectarse a cada cuenta de usuario. Cuando alguien se conecta a una cuenta desde un dispositivo nuevo, se añade a la lista de dispositivos en el perfil de ese usuario. Ese usuario puede obtener una notificación por correo electrónico cuando se añade un nuevo dispositivo, y debería darle seguimiento si la actividad tiene aspecto sospechoso. Las sesiones sospechosas pueden ser objeto de interrupción a través del UI del agente. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834578074" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre el seguimiento de dispositivos<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="hr-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Seguridad de RR. HH.</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ue76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ue76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Concienciación sobre seguridad</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ue76:--panel:0" aria-hidden="true" aria-labelledby=":R2ue76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Políticas</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ha desarrollado un exhaustivo conjunto de políticas de seguridad que cubren una amplia variedad de temas. Estas políticas se comparten y se ponen a disposición de todos los empleados y contratistas con acceso a los activos de información de Zendesk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Formación</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Todos los empleados asisten a una Formación de concienciación sobre seguridad, que se imparte tras la contratación y con carácter anual en lo sucesivo. Todos los ingenieros reciben una Formación de código seguro anual. El Equipo de Seguridad ofrece actualizaciones adicionales en materia de concienciación sobre seguridad por correo electrónico, en publicaciones de blogs y en presentaciones durante eventos internos.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ue76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ue76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Verificación de credenciales de empleados</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ue76:--panel:1" aria-hidden="true" aria-labelledby=":R2ue76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Comprobaciones de antecedentes</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk lleva a cabo comprobaciones de antecedentes de todos los nuevos empleados de acuerdo con las leyes locales. Estas comprobaciones también son necesarias para los contratistas. Las comprobaciones de antecedentes incluyen verificaciones de carácter penal, formativo y laboral. Los equipos de limpieza también están incluidos.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Acuerdos de confidencialidad</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Todos los nuevos empleados tienen que firmar acuerdos de no divulgación y de confidencialidad.</p></div></div></div></section></div></div></div></div></div></div></section><section id="privacy" class="Basestyle__BaseRoot-sc-3zktjg-1 dvTsIe"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Bienvenido al Programa global de privacidad de Zendesk</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk cuenta con un programa global y formal en materia de privacidad y protección de datos, que incluye a partes implicadas clave de diversas funciones, como los ámbitos Jurídico, de Seguridad, de Producto y Ejecutivo dentro de la empresa. En calidad de defensores de la privacidad, trabajamos diligentemente para garantizar que nuestros servicios y los miembros de cada equipo se centran en el cumplimiento de los marcos reglamentarios y sectoriales correspondientes.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Cumplimiento</h3></div><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:0" role="button" tabindex="0" aria-controls=":R26i76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ley de privacidad australiana de 1998 y Principios de privacidad</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:0" aria-hidden="true" aria-labelledby=":R26i76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La Ley de privacidad australiana de 1998 (según sus modificaciones) ofrece varios derechos al interesado y la notificación obligatoria de determinadas violaciones de la seguridad de los datos. A diferencia del RGPD, no existen los conceptos de responsable y encargado del tratamiento de los datos. <a href="/company/anz-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.zendesk.com/company/anz-privacy/</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:1" role="button" tabindex="0" aria-controls=":R26i76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Brazil Lei Geral de Proteção de Dados Pessoais (LGPD)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:1" aria-hidden="true" aria-labelledby=":R26i76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La Ley General de Protección de Datos brasileña o Lei Geral de Proteção de Dados Pessoais (“LGPD”) entró en vigor el 18 de septiembre de 2020. La LGPD es una ley exhaustiva en materia de protección de datos que cubre las actividades de los responsables y de los encargados del tratamiento y ofrece derechos a las personas físicas.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los suscriptores de Zendesk que recogen y almacenan datos personales en servicios Zendesk pueden ser considerados “responsables del tratamiento” a tenor de la LGPD. Los responsables del tratamiento asumen la principal responsabilidad por garantizar que su tratamiento de datos personales es conforme a la legislación pertinente en materia de protección de datos, incluida la LGPD. Zendesk actúa como “encargado del tratamiento”, del modo en que se define dicho término en la LGPD, con respecto al tratamiento de datos personales a través de nuestros servicios.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los suscriptores pueden consultar nuestras <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Guías de productos<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> y la <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política de supresión de datos de servicio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> para obtener información más detallada sobre cómo usar productos de Zendesk y ajustarse a las iniciativas de cumplimiento. La Autoridad Nacional de Protección de Datos (National Authority for Protection Data, “ANPD”) puede pronunciar orientaciones adicionales para la LGPD en el futuro. Zendesk seguirá haciendo un seguimiento activo de la ley y continuaremos manteniendo al corriente a nuestros suscriptores sobre características y funcionalidades que pueden usar para facilitar sus esfuerzos de cumplimiento.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La Adenda a LGPD de Zendesk se ha incorporado en el Acuerdo de tratamiento de datos de Zendesk. Si desea revisar y/o ejecutar el Acuerdo de tratamiento de datos de Zendesk, <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">haga clic aquí.</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:2" role="button" tabindex="0" aria-controls=":R26i76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ley de privacidad del consumidor de California ("CCPA") y Ley de derechos de privacidad de California ("CPRA")</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:2" aria-hidden="true" aria-labelledby=":R26i76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La <a target="_blank" rel="noopener noreferrer" href="https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?division=3.&part=4.&lawCode=CIV&title=1.81.5" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ley de privacidad del consumidor de California<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>(California Consumer Privacy Act, “CCPA”), Código Código Civil apdos. 1798.100 y ss. (“CCPA”) es una ley de EE. UU. promulgada en el Estado de California que entró en vigor el 1 de enero de 2020. Aborda los derechos de privacidad que asisten a ciertos consumidores de California y exige a ciertas empresas que cumplan con diversos requisitos en materia de protección de datos. Consulte igualmente el <a target="_blank" rel="noopener noreferrer" href="https://oag.ca.gov/system/files/attachments/press-docs/CCPA%20March%2015%20Regs.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Reglamento de la CCPA<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> final y la <a target="_blank" rel="noopener noreferrer" href="https://oag.ca.gov/system/files/initiatives/pdfs/19-0021A1%20%28Consumer%20Privacy%20-%20Version%203%29_1.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ley de derechos de privacidad de California<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (California Privacy Rights Act, “CPRA”). Algunas disposiciones de la CPRA entraron en vigor el 16 de diciembre de 2020, mientras que las disposiciones restantes de la CPRA cobrarán efecto a partir del 1 de enero de 2023.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los suscriptores de Zendesk que recogen y almacenan información personal en servicios Zendesk pueden ser considerados “Empresas” a tenor de la CCPA. Las Empresas asumen la principal responsabilidad por garantizar que su tratamiento de datos personales es conforme a la legislación pertinente en materia de protección de datos, incluida la CCPA. Zendesk actúa como “Proveedor de servicio”, del modo en que se define dicho término en la versión actual de la CCPA, con respecto al tratamiento de información personal a través de nuestros servicios. Así pues, Zendesk recopila, accede, conserva, usa, trata y transfiere la información personal de nuestros suscriptores y de los usuarios finales de nuestros suscriptores tratada a través de los Servicios únicamente con el fin de ejecutar nuestras obligaciones en virtud de nuestros contratos existentes con los suscriptores, y con ningún otro fin comercial al margen de la ejecución de dichas obligaciones y de la mejora de los Servicios que suministramos.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">No “vendemos” la información personal de nuestros suscriptores conforme se define en la CCPA. Puede que compartamos información agregada y/o anonimizada con respecto al uso de los Servicios, la cual no se considera información personal al amparo de la CCPA, ayudándonos terceros a desarrollar y mejorar los Servicios y a ofrecer a nuestros suscriptores un contenido y ofertas de servicios más pertinentes, como se detalla en nuestros contratos de suscriptor.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La Adenda a CCPA de Zendesk se ha incorporado en el Acuerdo de tratamiento de datos de Zendesk. Si desea revisar y/o ejecutar el Acuerdo de tratamiento de datos de Zendesk, <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">haga clic aquí.</a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Si desea revisar y/o ejecutar el Apéndice de EE. UU. al Acuerdo principal de Servicios de Zendesk, haga clic <a href="/company/us-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:3" role="button" tabindex="0" aria-controls=":R26i76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ley de protección de la información personal y de documentos electrónicos (PIPEDA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:3" aria-hidden="true" aria-labelledby=":R26i76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La Ley de protección de la información personal y de documentos electrónicos (Personal Information Protection and Electronic Documents Act, PIPEDA) de Canadá entró en vigor en 2000 y se centra en diez principios justos de la información que conforman las reglas de recopilación, utilización, acceso y divulgación de información personal. En octubre de 2021, la International Technology Association of Canada y el Information Technology Industry Council sugirieron cambios a la PIPEDA para ofrecer mayores derechos en materia de privacidad y transparencia a los ciudadanos canadienses.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:4" role="button" tabindex="0" aria-controls=":R26i76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Acuerdo de procesamiento de datos</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:4" aria-hidden="true" aria-labelledby=":R26i76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Puede consultar y/o formalizar el APD de Zendesk <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a>. El APD de Zendesk cubre las actividades de tratamiento específicas y las medidas de seguridad aplicables a nuestros servicios e incorpora las nuevas Cláusulas Contractuales Estándar de la Unión Europea (CCE de la UE).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los suscriptores pueden leer nuestras <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Guías de productos<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> y la <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política de supresión de datos de servicio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> para obtener información detallada sobre cómo usar productos de Zendesk para asistir en el cumplimiento de las leyes de protección de datos y privacidad.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:5" role="button" tabindex="0" aria-controls=":R26i76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Reglamento General de Protección de Datos europeo (RGPD)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:5" aria-hidden="true" aria-labelledby=":R26i76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Desde nuestro inicio, el enfoque de Zendesk se ha asentado en un sólido compromiso con la privacidad, la seguridad, el cumplimiento y la transparencia. Este enfoque incluye asistir en el cumplimiento por parte de nuestros suscriptores de los requisitos de la UE en materia de protección de datos, como los establecidos en el <a target="_blank" rel="noopener noreferrer" href="https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Reglamento General de Protección de Datos<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (“RGPD”).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Si un suscriptor recoge, transmite, aloja o analiza datos personales de ciudadanos de la UE, el RGPD exige al suscriptor que use encargados del tratamiento externos que garanticen su capacidad para implementar los requisitos técnicos y organizativos del RGPD. Para ganarnos una mayor confianza de nuestros suscriptores, nuestro Acuerdo de tratamiento de datos (“ATD”) ha sido actualizado para ofrecer a nuestros clientes compromisos contractuales relativos a nuestro cumplimiento de la legislación correspondiente de la UE en materia de protección de datos y para implementar disposiciones contractuales adicionales que exija el RGPD.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Normas corporativas vinculantes (Binding Corporate Rules, BCR)</strong>: Las Normas corporativas vinculantes (Binding Corporate Rules, “BCR”) son políticas de protección de datos a nivel de empresa aprobadas por las autoridades de protección de datos europeas para facilitar las transferencias intragrupo de datos personales desde el Espacio Económico Europe (“EEE”) hasta países ajenos al mismo. Las BCR se basan en estrictos principios de privacidad establecidos por las autoridades de protección de datos de la UE y requieren una consulta intensiva con dichas autoridades. Los suscriptores pueden consultar las entidades que cuentan con aprobación en la Lista de aprobación de Normas corporativas vinculantes <a target="_blank" rel="noopener noreferrer" href="https://edpb.europa.eu/our-work-tools/our-documents/other/pre-gdpr-bcrs-overview-list-0_en" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. En 2017, Zendesk completó el proceso de aprobación de la UE ante el Comisionado de Protección de Datos (Data Protection Commissioner, “DPC”) irlandés (revisado por pares tanto en la Oficina del Comisionado para la Información del Reino Unido como en la Autoridad de Protección de Datos holandesa) respecto de las BCR y tanto en calidad de encargado como de responsable del tratamiento de los datos. Esta importante aprobación reglamentaria validó la implementación de Zendesk de los niveles más altos posibles para proteger los datos personales globalmente, cubriendo tanto los datos personales de sus clientes como de sus empleados. Zendesk es una de las primeras empresas de software en el mundo en haber recibido la aprobación para sus BCR; y fue la segunda empresa en la historia en recibir aprobación de la DPC irlandesa.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Para acceder a las BCR de Zendesk, puede consultar:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Normas corporativas de vinculación de la UE para el Procesador de Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Normas corporativas de vinculación de la UE para el Controlador de Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Para acceder a las BCR de Zendesk, puede consultar:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Normas corporativas de vinculación del Procesador de Zendesk en el Reino Unido<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Normas corporativas de vinculación del Controlador de Zendesk en el Reino Unido<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Solicitudes de interesados</strong>: Una persona física que pretenda ejercer sus derechos de protección de datos con respecto a datos personales que almacenemos o tratemos en nombre de un suscriptor nuestro dentro de los Datos de servicio del suscriptor (como, por ejemplo, con intención de acceder a, corregir, modificar, suprimir, transportar o limitar el tratamiento de dichos datos personales) debe dirigir tal consulta a nuestro suscriptor (el responsable del tratamiento). Tras recibir de uno de nuestros suscriptores la solicitud de que retiremos datos personales de Zendesk, responderemos a tal petición en un plazo de treinta (30) días. Conservaremos los datos personales que tratamos y almacenamos en nombre de nuestros suscriptores durante el tiempo necesario para proporcionar los Servicios a nuestros suscriptores.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Delegado de protección de datos</strong>: Puede contactar con el delegado de protección de datos de Zendesk (“DPD”) en <a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:6" role="button" tabindex="0" aria-controls=":R26i76:--panel:6" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Alojamiento de datos de salud (Hébergeur de Données de Santé, HDS) en Francia</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:6" aria-hidden="true" aria-labelledby=":R26i76:--trigger:6" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p id="hds" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HDS permite a los proveedores de atención sanitaria en Francia utilizar el servicio al cliente y la plataforma de interacción de Zendesk con confianza en que nuestra plataforma ha implantado las medidas técnicas y de gobernanza apropiadas para proteger la información personal sanitaria (Personal Health Information, PHI). Dispone de información adicional <a href="/blog/zendesk-obtains-hds-certification/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:7" role="button" tabindex="0" aria-controls=":R26i76:--panel:7" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ley de privacidad de Nueva Zelanda de 2020 y sus Principios de privacidad de la información</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:7" aria-hidden="true" aria-labelledby=":R26i76:--trigger:7" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La Ley de privacidad de Nueva Zelanda de 2020 entró en vigor el 1 de diciembre de 2020, se aplica a las agencias y mantiene el marco de principios establecido en la Ley de 1993. La Ley de 2020 establece que las organizaciones son responsables de garantizar que la información personal que se envía fuera de Nueva Zelanda está protegida adecuadamente y añade requisitos de notificación obligatoria de infracciones. <a href="/company/anz-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.zendesk.com/company/anz-privacy/</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:8" role="button" tabindex="0" aria-controls=":R26i76:--panel:8" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ley de protección de datos personales de Singapur (Personal Data Protection Act, PDPA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:8" aria-hidden="true" aria-labelledby=":R26i76:--trigger:8" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La Ley de protección de datos personales de Singapur establece leyes de protección de datos que rigen la recogida, utilización y divulgación de datos personales y está en vigor desde el 2 de julio de 2014. Zendesk es un Intermediario de datos en calidad de proveedor de servicios de software como servicio (Software-as-a-Service, “SaaS”) reconocido por la Autoridad de desarrollo de infocomunicaciones (Infocomm Development Authority, IDA) de Singapur. Dispone de información adicional <a href="/company/singapore-pdpa/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:9" role="button" tabindex="0" aria-controls=":R26i76:--panel:9" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">RGPD del Reino Unido y Brexit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:9" aria-hidden="true" aria-labelledby=":R26i76:--trigger:9" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">El Reino Unido se retiró de la Unión Europea el 31 de enero de 2020. El 28 de junio de 2021, la Comisión Europea adoptó ciertas <a target="_blank" rel="noopener noreferrer" href="https://ec.europa.eu/commission/presscorner/detail/en/ip_21_3183" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">decisiones de adecuación<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> para las transferencias de datos personales al Reino Unido en virtud del RGPD.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:10" role="button" tabindex="0" aria-controls=":R26i76:--panel:10" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ley de Portabilidad y Responsabilidad de Seguros de Salud de EE. UU. (United States Health Insurance Portability and Accountability Act, HIPAA) y Acuerdo de Asociado Profesional (Business Associate Agreement, BAA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:10" aria-hidden="true" aria-labelledby=":R26i76:--trigger:10" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p id="hipaa-baa" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Para obtener una cuenta conforme con la HIPAA, tiene que (1) comprar el servicio asociado con despliegue de seguridad avanzada o el complemento de servicio asociado con despliegue de cumplimiento avanzado; (2) activar un conjunto de configuraciones de seguridad conforme indique Zendesk; y (3) formalizar nuestro <a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Acuerdo de Asociado Profesional</a> (“BAA”). Para mayor detalle, incluida una lista de qué servicios pueden ser conformes con la HIPAA, consulte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360048514934" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cumplimiento avanzado<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div><div id="subscriber-service-data" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Detalles de datos de servicio del suscriptor</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los datos de servicio consisten en cualquier información, incluidos datos personales, que se almacene o se transmita a través de los Servicios de Zendesk por parte de nuestros suscriptores y sus usuarios finales, u otros terceros en nombre los anteriores. Utilizamos datos de servicio para operar y mejorar nuestros Servicios, ayudar a los clientes a acceder y usar los Servicios, responder a las consultas de suscriptores y enviar comunicaciones relacionadas con los Servicios.</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ai76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ai76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Información adicional</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ai76:--panel:0" aria-hidden="true" aria-labelledby=":R2ai76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Acceso</strong>: Zendesk ofrece una serie avanzada de funciones de acceso y cifrado para ayudar a los clientes a proteger de forma efectiva su información. No accedemos ni usamos contenido de clientes para ningún fin que no sea la prestación, el mantenimiento y la mejora de los servicios Zendesk y, en general, conforme lo exija la ley. Consulte <a href="#product-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a> para obtener información adicional.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Alojamiento de datos</strong>: Zendesk usa Amazon Web Services para alojar los datos de servicio conforme se describe <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> y en la <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política de alojamiento de datos regional<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Para mayor información, puede consultar también la <a href="#cloud-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sección de Seguridad</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Tipos de datos recopilados por defecto por el Servicio</strong>: Zendesk ha creado una <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408837672346" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">lista de puntos de datos<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, categorizados por producto. Para la visión completa de los tipos de datos, los suscriptores pueden usar esta lista en conjunto con su caso de uso previsto específico y los tipos de datos resultantes.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Solicitudes legales o por parte del Gobierno</strong>: La privacidad, la seguridad de los datos y la confianza del suscriptor son nuestras prioridades principales. Zendesk no divulga datos de servicio, excepto cuando sea necesario para prestar nuestros servicios y cumplir con las leyes correspondientes, conforme se detalla en nuestra <a href="/company/agreements-and-terms/privacy-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política de privacidad</a>. Para asistir a nuestros suscriptores en la realización de revisiones del cumplimiento, contamos con recursos adicionales: <a href="/company/privacy-and-data-protection/#transparency-report" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Informe de transparencia</a> y <a href="/company/agreements-and-terms/government-data-request-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política sobre solicitudes por parte del Gobierno</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Titularidad</strong>: Desde el punto de vista de la privacidad, el suscriptor es el responsable del tratamiento de los datos de servicio y Zendesk es el encargado del tratamiento. Esto significa que durante el tiempo que usted esté suscrito a los servicios con Zendesk, usted conserva la titularidad y el control de los datos de servicio en su instancia Zendesk.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Replicación</strong>: Zendesk replica periódicamente los datos a efectos de archivo, copia de seguridad y registros de auditoría. Usamos Amazon Web Services (AWS) para almacenar parte de la información que se copia por seguridad, como información de bases de datos y archivos adjuntos. Puede consultar nuestra <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política regional de alojamiento de datos<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> para mayor detalle.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Seguridad</strong>: Zendesk prioriza la seguridad de los datos y combina aspectos de la seguridad a nivel de empresa con exhaustivas auditorías de nuestras aplicaciones, sistemas y redes para asegurarse de que se protegen los datos de suscriptores y empresas. Consulte información adicional <a href="#security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Incidentes de seguridad</strong>: Para mayor información sobre la gestión de incidentes de seguridad, consulte nuestra <a href="#cloud-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Respuesta a incidentes de seguridad</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Subencargados</strong>: Zendesk puede usar subencargados, como filiales de Zendesk, así como empresas terceras, para suministrar, proteger o mejorar los Servicios, y dichos subencargados quizá tengan acceso a los datos de servicio. Nuestra <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883061530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política de subencargados del tratamiento<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ofrece una lista actualizada de los nombres y ubicaciones de todos los subencargados del tratamiento.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Rescisión</strong>: Zendesk mantiene una <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política de supresión de datos de servicio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> que describe los procesos de supresión de datos de Zendesk tras la rescisión o el vencimiento de la suscripción con Zendesk del correspondiente suscriptor.</p></div></section></div></div></div></div><div id="privacy-policies" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Políticas relativas a la privacidad</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ei76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ei76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Políticas</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ei76:--panel:0" aria-hidden="true" aria-labelledby=":R2ei76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Política de cookies</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Información detallada sobre cómo y cuándo usamos cookies en los sitios web de Zendesk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Política de cookies integradas en productos</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ofrece información sobre cómo y cuándo Zendesk usa cookies en los servicios Zendesk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Política de supresión de datos de servicio</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Cómo se suprimen los datos de servicio de nuestros suscriptores en relación con la cancelación, rescisión o migración de una cuenta en los Servicios Zendesk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Modelo de responsabilidad compartida</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Este marco aclara las responsabilidades de cada parte con respecto a los controles relacionados con la seguridad y la privacidad de sus datos.</p></div></div></div></section></div></div></div></div><div id="privacy-application-features" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Funciones de aplicaciones relacionadas con la privacidad</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ii76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Herramientas de privacidad y protección de datos</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:0" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk cuenta con herramientas para que cada uno de sus productos asista en las solicitudes de los usuarios y demás obligaciones en virtud de las correspondientes leyes y normativas de privacidad y protección de datos, como el acceso, la corrección, la portabilidad, la supresión y la oposición con respecto a los datos. Para mayor información sobre las características y funcionalidades de cada producto Zendesk, consulte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cumplimiento de la privacidad y la protección de datos en productos Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ii76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Gestión de acceso</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:1" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ofrece una serie avanzada de funciones de acceso y cifrado para ayudar a los suscriptores a proteger de forma efectiva su información. No accedemos ni usamos datos de suscriptores para ningún fin que no sea la prestación, el mantenimiento y la mejora de los servicios Zendesk y, en general, conforme lo exija la ley aplicable. Dispone de información adicional <a href="#product-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:2" role="button" tabindex="0" aria-controls=":R2ii76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Certificaciones</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:2" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ha logrado un número de certificaciones y acreditaciones de reconocimiento internacional que demuestran su cumplimiento de marcos de garantía externos. Las certificaciones de seguridad se describen <a href="#artifacts" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:3" role="button" tabindex="0" aria-controls=":R2ii76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Localización de alojamiento de datos</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:3" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los suscriptores que compren el <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838409754" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Servicio asociado con despliegue de localización de centro de datos<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (“Complemento de localización de centro de datos”), o que tengan la funcionalidad de Localización de centro de datos en su Plan de servicio, tienen la posibilidad de seleccionar la región que alojará sus datos de servicio de una lista de regiones disponibles que facilita Zendesk.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:4" role="button" tabindex="0" aria-controls=":R2ii76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Privacidad por diseño</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:4" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk cuenta con un sólido programa global de privacidad y protección de datos, que adopta un enfoque unificado de la gestión de la privacidad y la información para dar a los clientes flexibilidad de cara a gestionar los datos personales que se encuentran en los sistemas de Zendesk. Para obtener más detalles, consulte nuestras guías de productos: <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cumplimiento de la privacidad y la protección de datos en productos Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:5" role="button" tabindex="0" aria-controls=":R2ii76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ocultación / Minimización de datos</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:5" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk proporciona dos tipos de ocultación para eliminar datos sensibles:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La ocultación manual ofrece la posibilidad de ocultar o retirar datos sensibles en comentarios de tickets de Soporte, y suprimir de forma segura adjuntos, de modo que pueda proteger la información confidencial. Los datos se ocultan de tickets a través de la UI o la API para impedir que se almacene información sensible en Zendesk. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408846470170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Más información sobre la ocultación a través de UI o API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La ocultación automática permite la ocultación automática de números de tarjetas bancarias en tickets enviados por agentes o por usuarios finales. Cuando se active, los números de tarjetas bancarias se sustituirán parcialmente con casillas en blanco en el ticket. Los números también se ocultan en los registros y entradas en bases de datos. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822124314" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Aprenda cómo habilitar esta función y cómo se detectan los números de tarjetas bancarias<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="ai" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">IA de Zendesk</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La IA de Zendesk se basa en los principios fundamentales de privacidad, seguridad y cumplimiento, por diseño. Nuestro compromiso de ofrecer a las empresas los productos y soluciones más seguros y fiables posibles está integrado en nuestro ADN. Como parte de todo esto, Zendesk estableció un conjunto de <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/newsroom/articles/building-responsible-ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">principios de diseño<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> que no solo establecen el estándar para la forma en que diseñamos, desarrollamos y construimos todo lo que hacemos, sino que establecen una base clara para nuestro uso de la IA generativa para las experiencias de los clientes (CX y las experiencias de los empleados (EX)).</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:0" role="button" tabindex="0" aria-controls=":Ram76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Seguridad de los datos</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:0" aria-hidden="true" aria-labelledby=":Ram76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los Datos de servicio tratados por la IA de Zendesk están sujetos a todos los estándares y compromisos de seguridad, incluido el cumplimiento de las sólidas <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4980543927322" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Medidas de seguridad empresarial<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> de Zendesk y el almacenamiento dentro del entorno de Zendesk que cumple con <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/trust-center/#artifacts-nda:~:text=Security%20Compliance-,SOC%202%20Type%20II,-We%20undergo%20routine" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SOC 2<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Los Datos de servicio no se compartirán con ningún otro cliente.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Las funciones de la IA generativa están actualmente impulsadas por OpenAI. OpenAI elimina todos los datos después de producir el resultado, sin ningún almacenamiento. Las prácticas de seguridad de datos de OpenAI están disponibles <a target="_blank" rel="noopener noreferrer" href="https://openai.com/security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:1" role="button" tabindex="0" aria-controls=":Ram76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Modelo de seguridad</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:1" aria-hidden="true" aria-labelledby=":Ram76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Todos los modelos desarrollados por Zendesk son modelos de clasificación, lo que significa que están entrenados para leer y clasificar las entradas en una de un número determinado de categorías creadas por Zendesk. Dado que estos modelos no son generativos, el modelo no produce ningún contenido, y <strong>no es posible que el modelo reproduzca los datos</strong>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:2" role="button" tabindex="0" aria-controls=":Ram76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Formación del modelo</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:2" aria-hidden="true" aria-labelledby=":Ram76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">¿Utiliza Zendesk los datos de servicio al cliente para formar modelos de aprendizaje automático?</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ofrece tres tipos de funcionalidad de aprendizaje automático:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>1. Funcionalidad de ML específica de la cuenta:</strong> Zendesk crea modelos de aprendizaje automático adaptados a la cuenta de un cliente utilizando solo datos existentes en la cuenta. Los modelos específicos de la cuenta no serán utilizados por ningún otro cliente.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>2. Funcionalidad de ML genérica:</strong> Zendesk utiliza los datos de servicio para formar a sus modelos genéricos de aprendizaje automático entre cuentas para que sean predictivos y útiles para múltiples clientes de Zendesk. Estos incluyen modelos globales y del sector. Estos modelos nunca revelarán los Datos de servicio de un cliente a otro cliente, porque no son “generativos” (es decir, no crean texto).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>3. Funcionalidad de ML generativo compatible con OpenAI:</strong> Los modelos OpenAI están preentrenados y los datos de los clientes de Zendesk nunca serán utilizados por OpenAI (ni por ningún otro tercero) para formar a su(s) modelo(s).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>¿Cómo protege Zendesk los datos de servicio cuando se utilizan para la formación de modelos?</strong>Antes de usar los Datos de Servicio para entrenar una funcionalidad de ML genérica, Zendesk aplica procesos de agregación y saneamiento, según sea necesario. Para el entrenamiento del modelo no se utilizan campos destinados a la admisión de datos personales ni archivos adjuntos a los tickets. <strong>Zendesk se compromete a garantizar que el modelo no reproducirá ningún Dato de Servicio.</strong> No existe ningún riesgo de que los datos de un cliente se expongan a otro cliente a través de los resultados del modelo. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5729714731290#h_01H128YHC41CMTD1GKDAW2Y2N4" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Véase <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>Información sobre el uso de datos de IA.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:3" role="button" tabindex="0" aria-controls=":Ram76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Precisión del modelo</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:3" aria-hidden="true" aria-labelledby=":Ram76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Las alucinaciones son un riesgo intrínseco para las características generativas de la IA. Zendesk hace dos cosas para mitigar este riesgo:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk utiliza la técnica de generación aumentada de recuperación (RAG) para garantizar que las respuestas generadas o los resultados de búsqueda se basan en contenido específico de la base de conocimientos.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">El equipo de desarrollo de Zendesk inspecciona regularmente las respuestas con comentarios negativos del usuario final para detectar alucinaciones y desarrollar herramientas que puedan detectar y prevenir automáticamente dichos escenarios.</p></li></ul></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:4" role="button" tabindex="0" aria-controls=":Ram76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Localización y alojamiento de datos</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:4" aria-hidden="true" aria-labelledby=":Ram76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Todos los Datos de Servicio se alojan en las <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">regiones AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> existentes de Zendesk. Para conocer las ubicaciones de alojamiento de los subencargados, consulta la <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política de subencargados de Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">El uso de la IA de Zendesk no afecta a ningún compromiso de localización de datos del suscriptor, incluidos los disponibles en el <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Complemento de Localización de Centros de Datos<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Los Datos de Servicio de los suscriptores que cumplan los requisitos seguirán alojándose en la región seleccionada.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nota: Zendesk WFM (Tymeshift), Zendesk QA (Klaus) y Ultimate Service Data se alojan en Google Cloud Platform en las regiones que se proporcionan a continuación:</p><table class="StyledTable-sc-gje7na-0 kwdQnt Tablestyle__TableRoot-sc-18dzhw4-0 hfivsP sc-4c83c49d-3 fIfYiH table-row-headings table-size-medium " data-garden-id="tables.table" data-garden-version="8.76.2"><thead data-garden-id="tables.head" data-garden-version="8.76.2" class="StyledHead-sc-spf23a-0 johpeY"><tr data-garden-id="tables.header_row" data-garden-version="8.76.2" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledHeaderRow-sc-16ogvdx-0 dylWPs ixsvZf"><th data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod"><strong>Producto</strong></th><th data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod"><strong>Ubicación(es) de alojamiento de datos de servicio</strong></th></tr></thead><tbody data-garden-id="tables.body" data-garden-version="8.76.2" class="StyledBody-sc-14ud6y-0 cBLosE"><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Zendesk WFM (Tymeshift)</th><td class="StyledCell-sc-8hpncx-0 kFCBvR " data-garden-id="tables.cell" data-garden-version="8.76.2">EE. UU., Alemania</td></tr><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Zendesk QA (Klaus)</th><td class="StyledCell-sc-8hpncx-0 kFCBvR " data-garden-id="tables.cell" data-garden-version="8.76.2">Alemania</td></tr><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Ultimate</th><td class="StyledCell-sc-8hpncx-0 kFCBvR " data-garden-id="tables.cell" data-garden-version="8.76.2">EE. UU., Bélgica</td></tr></tbody></table></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:5" role="button" tabindex="0" aria-controls=":Ram76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Privacidad de los datos</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:5" aria-hidden="true" aria-labelledby=":Ram76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Todos los productos y funciones de Zendesk están diseñados teniendo en cuenta la privacidad, y el Zendesk AI no es una excepción.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los suscriptores pueden <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">cumplir<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> con varias leyes de privacidad (como el RGPD y la CCPA) cuando usan Zendesk, incluidas las funciones de la IA de Zendesk.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:6" role="button" tabindex="0" aria-controls=":Ram76:--panel:6" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">HIPAA</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:6" aria-hidden="true" aria-labelledby=":Ram76:--trigger:6" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La IA de Zendesk puede contar con cobertura conforme al <a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Acuerdo de Asociado de Negocios (BAA)</a> de Zendesk.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Los suscriptores interesados en celebrar un BAA con Zendesk deben tener acceso al <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">complemento de Cumplimiento Avanzado<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:7" role="button" tabindex="0" aria-controls=":Ram76:--panel:7" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Funciones basadas en OpenAI</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:7" aria-hidden="true" aria-labelledby=":Ram76:--trigger:7" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Seguridad de los datos</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Las prácticas de seguridad de datos de OpenAI están disponibles <a target="_blank" rel="noopener noreferrer" href="https://openai.com/security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Modelo de seguridad</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk utiliza modelos preentrenados de OpenAI, y OpenAI nunca utilizará los Datos de Servicio para ningún otro propósito que no sea proporcionar y asegurar su servicio al suscriptor. Una vez entregado el producto, se borran los Datos de Servicio.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Formación del modelo</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI nunca utilizará los Datos de Servicio para el entrenamiento de modelos o cualquier otra forma de mejora del servicio.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Localización y alojamiento de datos</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI admite la localización del procesamiento de datos en el Espacio Económico Europeo (EEE) y Suiza para los clientes que cumplen los requisitos. Sin embargo, ten en cuenta que OpenAI no almacena ni aloja datos de servicio, que solo se procesan en la memoria para ofrecer el resultado.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Privacidad de los datos</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk utiliza la política de "Cero Retención de Datos" de OpenAI para que ningún Dato de Servicio sea almacenado o alojado por OpenAI después de que se haya entregado el producto. Como resultado, el uso de OpenAI no afecta la capacidad de los suscriptores de <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">cumplir<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> con varias leyes de privacidad (como el RGPD y la CCPA) al usar Zendesk.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Todas las funciones de OpenAI dentro de Zendesk son opcionales. Los suscriptores que no deseen utilizar estas funciones no tienen que activarlas, y siempre pueden desactivarlas a través del Centro de Administración.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HIPAA</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Algunas funciones de OpenAI se pueden usar en cuentas que cumplen con la HIPAA. Consulte la página <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cumplimiento avanzado<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> para obtener más información.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:8" role="button" tabindex="0" aria-controls=":Ram76:--panel:8" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Funciones impulsadas por agentes de Zendesk AI (Ultimate)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:8" aria-hidden="true" aria-labelledby=":Ram76:--trigger:8" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Puedes obtener más información sobre la seguridad y privacidad del agente de IA de Ultimate <a target="_blank" rel="noopener noreferrer" href="https://www.ultimate.ai/security-privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="legal" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Aviso legal</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuestros acuerdos y políticas ofrecen a los suscriptores transparencia e información detallada sobre los servicios Zendesk, que a su vez dan soporte a nuestros suscriptores para cumplir sus propias exigencias legales y de cumplimiento.</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R16q76:--trigger:0" role="button" tabindex="0" aria-controls=":R16q76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Acuerdos</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R16q76:--panel:0" aria-hidden="true" aria-labelledby=":R16q76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ofrece varios acuerdos de tratamiento de datos y otras adendas para contribuir al cumplimiento de las leyes de privacidad de datos por parte de los suscriptores, disponibles para su formalización <a href="/company/agreements-and-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">aquí</a>. Estos incluyen:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Acuerdo de tratamiento o procesamiento de datos <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(APD)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>HIPAA de Estados Unidos y Acuerdo de Asociado Profesional <a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(BAA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Contrato de servicios principales <a href="/company/agreements-and-terms/main-services-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(MSA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong><a href="/company/us-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Adenda de Estado de EE. UU.</a></strong></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R16q76:--trigger:1" role="button" tabindex="0" aria-controls=":R16q76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Políticas</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" 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Consulte nuestra <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5040452168090" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Política sobre solicitudes de datos por parte del Gobierno<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, así como el <a target="_blank" rel="noopener noreferrer" 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al cliente seguro","zen-hero-2":"Garantice su seguridad y cumplimiento","zen-hero-3":"Zendesk se toma muy en serio la seguridad: solo hay que ver la cantidad de \u003ca href=\"/why-zendesk/customers/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eempresas Fortune 100 y Fortune 500\u003c/span\u003e\u003c/a\u003e que nos confían sus datos. Utilizamos una combinación de características de seguridad a nivel empresarial y exhaustivas auditorías de nuestras aplicaciones, sistemas y redes, para asegurarnos de que sus datos están siempre protegidos, y con ello que cada cliente puede descansar tranquilo, los nuestros incluidos.","zen-security-1":"Certificaciones de cumplimiento y afiliaciones","zen-security-2":"Zendesk recurre a las mejores prácticas y estándares del sector para lograr el cumplimiento de los marcos de privacidad y seguridad generales aceptados en el sector. Esto a su vez ayuda a nuestros suscriptores a cumplir sus propias exigencias de cumplimiento.","zen-security-3":"Cumplimiento de seguridad","zen-security-4":"SOC 2 Tipo II","zen-security-5":"Nos sometemos a auditorías de seguridad periódicas para recibir informes de SOC Tipo II actualizados, disponibles previa solicitud y después de firmar un acuerdo de confidencialidad. \u003ca href=\"#artifacts-nda\"\u003eSolicitar el último informe SOC 2 Tipo II\u003c/a\u003e.","zen-security-6":"ISO 27001:2022","zen-security-7":"Zendesk cuenta con el certificado ISO 27001:2022. \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eDescargar el certificado\u003c/span\u003e\u003c/a\u003e.","zen-security-8":"ISO 27018:2019","zen-security-9":"Zendesk cuenta con el certificado ISO 27018:2019. Puede descargarse el certificado \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eaquí\u003c/span\u003e\u003c/a\u003e.","zen-security-10":"FedRAMP LI-SaaS","zen-security-11":"Zendesk cuenta con la autorización FedRAMP con Software como servicio de bajo impacto (Low Impact Software-as-a-Service, LI-SaaS) y figura en la lista de \u003ca href=\"https://marketplace.fedramp.gov/#/product/zendesk?status=In%20Process\u0026sort=productName\" target=\"_blank\"\u003eFedRAMP Marketplace\u003c/a\u003e. Los suscriptores a agencias gubernamentales de EE. UU. pueden solicitar acceso al Paquete de seguridad FedRAMP d Zendesk \u003ca href=\"https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf\" target=\"_blank\"\u003ecumplimentando un Formulario de solicitud de acceso a paquete\u003c/a\u003e o enviando una solicitud a \u003ca href=\"mailto:fedramp@zendesk.com\"\u003efedramp@zendesk.com\u003c/a\u003e.","zen-security-12":"Cumplimiento de las normas del sector","zen-security-13":"PCI-DSS","zen-security-14":"Ofrecemos varias maneras de evitar o eliminar la conservación de datos PCI en tus servicios Zendesk. Para obtener más información sobre Zendesk y los datos de los titulares de tarjetas, consulta este \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6062264574490-How-to-use-Zendesk-with-PCI-DSS-Compliance\"\u003eartículo\u003c/a\u003e","zen-security-15":"HIPAA","zen-security-16":"Para mayor información sobre nuestro programa HIPAA y nuestro BAA","zen-security-17":"HDS","zen-security-18":"Para mayor información sobre nuestro programa HDS","zen-security-19":"Servicio al cliente seguro con Zendesk Security","zen-security-20":"Nuestra prioridad es ofrecer una solución de servicio integral que se centre en la conservación segura de los datos de clientes, la seguridad de las interacciones y la protección de sus negocios.","zen-security-21":"Afiliaciones","zen-security-22":"McAfee Cloud Trust - McAfee Enterprise Ready","zen-security-23":"Zendesk recibió el \u003ca href=\"https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html\" target=\"_blank\"\u003eMcAfee CloudTrust Program\u003c/a\u003e. El programa presenta el sello McAfee Enterprise-Ready únicamente para los servicios que tengan la evaluación CloudTrust™ más elevada posible. Estos se encuentran entre los servicios que han obtenido el CloudTrust™ de McAfee y una evaluación de McAfee Enterprise-Ready basada en sus atributos en las categorías de datos, usuario y dispositivo, seguridad, empresa y evaluación legal.","zen-security-24":"Cloud Security Alliance (CSA)","zen-security-25":"Zendesk es miembro de Cloud Security Alliance (CSA), una organización sin ánimo de lucro con la misión de promover el uso de las mejores prácticas para ofrecer garantías de seguridad en el ámbito de la informática en la nube. CSA ha publicado el Registro de Seguridad, Confianza y Garantía (Security, Trust Assurance Registry, STAR), un registro accesible públicamente que documenta los controles de seguridad de diversas ofertas de informática en la nube. Con base en los resultados de nuestra autoevaluación de diligencia debida, Zendesk completó un Cuestionario de Iniciativa de Evaluación de Consenso (Consensus Assessment Initiative, CAI), que se encuentra disponible públicamente.","zen-security-26":"El CSA CAIQ está disponible \u003ca href=\"https://cloudsecurityalliance.org/star/registry/zendesk/services/zendesk/\" target=\"_blank\"\u003eaquí\u003c/a\u003e.","zen-security-27":"IT-ISAC","zen-security-28":"Zendesk es miembro de \u003ca href=\"https://it-isac.org/\" target=\"_blank\"\u003eIT-ISAC\u003c/a\u003e, un grupo centrado en conformar un variado conjunto de empresas del sector privado que hagan uso de la tecnología evolutiva y tengan un compromiso común por la seguridad. IT-ISAC permite la colaboración y el intercambio de información pertinente, analítica y explotable sobre amenazas y prácticas. Moderan grupos de intereses especiales que se centran en la Inteligencia, las amenazas internas, la seguridad física y demás áreas concretas que ayudan a fomentar nuestro cometido de proteger a Zendesk.","zen-security-29":"FIRST","zen-security-30":"Zendesk es miembro de \u003ca href=\"https://first.org/\" target=\"_blank\"\u003eFIRST\u003c/a\u003e, una confederación internacional de equipos de respuesta a incidentes que gestionan de forma cooperativa los incidentes de seguridad informática y promueve programas de prevención de incidentes. Los miembros de FIRST desarrollan y comparten información técnica, herramientas, metodologías, procesos y mejores prácticas. Como miembro de FIRST, la Seguridad de Zendesk trabaja con otros miembros para usar sus conocimientos, competencias y experiencia de forma conjunta para promocionar un entorno electrónico global más seguro y protegido.","zen-security-31":"Sistema de cualificaciones de servicios financieros (Financial Services Qualifications System, FSQS)","zen-security-32":"Zendesk ha cumplido todos los requisitos (etapa y etapa) para inscribirse en el sistema de calificación de proveedores FSQS (Financial Services Qualification System), según lo establecido por las organizaciones compradoras. Solicite el último Certificado FSQS \u003ca href=\"#artifacts\"\u003eaquí\u003c/a\u003e.","zen-security-33":"Más detalles sobre FSQS \u003ca href=\"https://hellios.com/fsqs/\" target=\"_blank\"\u003ehttps://hellios.com/fsqs/\u003c/a\u003e.","zen-security-34":"Artefactos","zen-security-35":"Podemos ofrecer recursos adicionales previa solicitud.","zen-security-36":"Recursos de descarga directa (sin AND)","zen-security-37":"Certificados ISO 27001:2022","zen-security-38":"Certificado ISO 27018:2019","zen-security-39":"Informa SOC 3","zen-security-40":"Hoja de datos / Documento técnico","zen-security-41":"Declaración de cumplimiento PCI y Certificado de cumplimiento","zen-security-42":"Diagramas de arquitectura de red","zen-security-43":"Soporte/Guide","zen-security-44":"Chat","zen-security-45":"Talk","zen-security-46":"CSA CAIQ","zen-security-47":"Registro de riesgos","zen-security-48":"FSQS (Financial Services Qualification System)","zen-security-49":"Obtener recursos","zen-security-50":"Recursos de AND","zen-security-51":"Los recursos siguientes pueden requerir un AND en archivo. Haga clic en el botón para obtener acceso.","zen-security-52":"Certificado de seguro","zen-security-53":"Informe SOC 2 Tipo II","zen-security-54":"Resumen de prueba de penetración anual","zen-security-55":"Resumen de prueba de continuidad de la actividad y recuperación ante desastres","zen-security-56":"SIG Lite","zen-security-57":"VSA","zen-security-58":"HECVAT Lite","zen-security-59":"Los suscriptores actuales pueden acceder a estos recursos en la Admin UI:","zen-security-60":"Ir a Admin UI","zen-security-61":"Seguridad de la nube","zen-security-62":"Seguridad física del centro de datos","zen-security-63":"Instalaciones","zen-security-64":"Zendesk aloja los datos del servicio principalmente en centros de datos de AWS que poseen la certificación de conformidad con ISO (proveedor de servicios de nivel según la normativa PCI DSS) o de SOC tipo . \u003ca href=\"https://aws.amazon.com/compliance/programs/\" target=\"_blank\"\u003eMás información sobre Cumplimiento en AWS\u003c/a\u003e.","zen-security-65":"Los servicios de infraestructura de AWS incluyen alimentación de seguridad, sistemas HVAC y equipos de supresión de incendios para ayudar a proteger los servidores y en última instancia sus datos. \u003ca href=\"https://aws.amazon.com/compliance/data-center/controls/\" target=\"_blank\"\u003eMás información sobre controles de centros de datos en AWS\u003c/a\u003e.","zen-security-66":"Seguridad in situ","zen-security-67":"La seguridad in situ de AWS incluye aspectos como guardias de seguridad, vallado, cadenas de seguridad, tecnología de detección de intrusión y demás medidas de seguridad. \u003ca href=\"https://aws.amazon.com/compliance/data-center/perimeter-layer/\" target=\"_blank\"\u003eMás información sobre la seguridad física de AWS\u003c/a\u003e.","zen-security-68":"Localización de alojamiento de datos","zen-security-69":"Zendesk hace uso de centros de datos de AWS en Estados Unidos, Europa y Asia del Pacífico. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367553-Data-Hosting-Locations-for-Your-Zendesk-Service-Data\"\u003eMás información sobre Localizaciones de alojamiento de datos para sus Datos de servicio Zendesk\u003c/a\u003e.","zen-security-70":"Zendesk ofrece múltiples elecciones de localización de datos, incluidos los Estados Unidos (EE. UU.), Australia (AU), Japón, (JP) o el Espacio Económico Europeo (EEE). Para mayor información sobre las ofertas de producto, de plan y regionales, puede consultar nuestra \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003ePolítica de alojamiento de datos regional\u003c/a\u003e.","zen-security-71":"Seguridad del proveedor","zen-security-72":"Zendesk minimiza los riesgos asociados a proveedores externos mediante revisiones de seguridad de todos los proveedores con cualquier nivel de acceso a nuestros sistemas o datos de servicio.","zen-security-73":"Seguridad de red","zen-security-74":"Equipo de Seguridad específico","zen-security-75":"Nuestro Equipo de Seguridad distribuido a nivel mundial está disponible las 24 horas y los 7 días de la semana para responder a alertas y eventos de seguridad.","zen-security-76":"Protección","zen-security-77":"Nuestra red está protegida a través del uso de servicios de seguridad clave de AWS, de la integración con nuestras redes de protección de perímetro de Cloudflare, auditorías frecuentes y tecnologías de información de red, que supervisan y/o bloquean el tráfico malicioso conocido y los ataques de red.","zen-security-78":"Arquitectura","zen-security-79":"Nuestra arquitectura de seguridad de red consiste en múltiples zonas de seguridad. Los sistemas más sensibles, como servidores de bases de datos, están protegidos en nuestras zonas de mayor confianza. Otros sistemas están albergados en zonas proporcionales a su sensibilidad, dependiendo de la función, la clasificación de la información y el riesgo. En función de la zona, se aplicarán controles adicionales de acceso y monitorización de la seguridad. Se utilizan DMZ en Internet e internamente entre las distintas zonas de confianza.","zen-security-80":"Examen de vulnerabilidad de red","zen-security-81":"El examen de seguridad de red proporciona un análisis profundo para la identificación rápida de sistemas no conformes o potencialmente vulnerables.","zen-security-82":"Pruebas de penetración externas","zen-security-83":"Además de nuestro programa extensivo de análisis y pruebas internas, Zendesk emplea cada año a expertos de seguridad externos para que realicen una prueba de penetración amplia en todas las redes tanto de producción como de empresa de Zendesk.","zen-security-84":"Gestión de eventos de incidentes de seguridad","zen-security-85":"Nuestro sistema de gestión de eventos de incidentes de seguridad (Security Incident Event Management, SIEM) reúne amplios registros de importantes dispositivos de red y de sistemas de alojamiento. El SIEM alerta al Equipo de Seguridad de factores desencadenantes en función de eventos correlacionados para su investigación y respuesta.","zen-security-86":"Detección y prevención de intrusiones","zen-security-87":"Los puntos de ingreso y salida del servicio se instrumentan y monitorizan para detectar comportamientos anómalos. Estos sistemas están configurados para generar alertas cuando los incidentes y los valores superan determinados umbrales y usan firmas actualizadas con regularidad basadas en nuevas amenazas. Esto incluye una monitorización del sistema las 24 horas, los 7 días de la semana.","zen-security-88":"Programa de información de amenazas","zen-security-89":"Zendesk participa en varios programas de intercambio de información sobre amenazas. Supervisamos las amenazas publicadas en esas redes de información sobre amenazas y adoptamos medidas en función de los riesgos.","zen-security-90":"Mitigación de DDoS","zen-security-91":"Zendesk ha concebido un enfoque multicapa para la mitigación de DDoS. Una cooperación tecnológica esencial con Cloudflare ofrece defensas para el perímetro de red, mientras que el uso de las herramientas de escalabilidad y protección de AWS proporcionan una protección más profunda junto con nuestro uso de servicios específicos de DDoS de AWS.","zen-security-92":"Acceso lógico","zen-security-93":"El acceso a la red de producción de Zendesk se limita a una necesidad de conocimiento explícita, utiliza el enfoque de privilegio mínimo, se somete a auditorías y supervisiones frecuentes y está controlado por nuestro Equipo de Operaciones. Los empleados que acceden a la red de producción de Zendesk tienen que usar múltiples factores de autenticación.","zen-security-94":"Respuesta a incidentes de seguridad","zen-security-95":"En caso de alerta del sistema, los eventos se remiten a nuestros equipos activos las 24 horas y los 7 días de la semana, que ofrecen cobertura en operaciones, ingeniería de redes y seguridad. Los empleados reciben formación sobre los procesos de respuesta a incidentes de seguridad, incluidos los canales de comunicación y las vías de remisión.","zen-security-96":"Cifrado","zen-security-97":"Cifrado en tránsito","zen-security-98":"Todas las comunicaciones con UI y las API de Zendesk están cifradas mediante HTTPS/TLS (TLS 1.2 o mayor) estándar del sector en las redes públicas. Esto garantiza que todo el tráfico entre usted y Zendesk esté protegido durante su tránsito. Para el correo electrónico, nuestro producto además hace uso de un TLS oportunista por defecto. El protocolo de seguridad de la capa de transporte (Transport Layer Security, TLS) cifra y entrega el correo electrónico de forma segura, mitigando el entrometimiento entre servidores de correo cuando servicios homólogos den soporte a este protocolo. Las excepciones de cifrado pueden incluir cualquier uso de la funcionalidad SMS en el producto, otra aplicación o integración de terceros, o bien los suscriptores de servicio pueden optar por hacer uso de ello según su propio criterio.","zen-security-99":"Cifrado en reposo","zen-security-100":"Los datos de servicio están cifrados en reposo en AWS mediante el cifrado clave AES-256.","zen-security-101":"Disponibilidad y continuidad","zen-security-102":"Tiempo de disponibilidad","zen-security-103":"Zendesk mantiene una \u003ca href=\"https://status.zendesk.com/\"\u003epágina web de estado del sistema\u003c/a\u003e disponible públicamente, que incluye detalles de la disponibilidad del sistema, el mantenimiento previsto, el historial de incidencias de servicio y sucesos relevantes de seguridad.","zen-security-104":"Redundancia","zen-security-105":"Zendesk emplea redundancias de agrupamiento de servicios y redes para eliminar puntos únicos de fallo. Nuestro estricto régimen de copias de seguridad y/o nuestra oferta de servicio de \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003erecuperación ante desastres potenciada\u003c/a\u003e nos permite ofrecer un alto nivel de disponibilidad de servicio, ya que los datos de servicio se replican a través de zonas de disponibilidad.","zen-security-106":"Recuperación ante desastres","zen-security-107":"Nuestro \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eprograma de recuperación ante desastres (RD)\u003c/a\u003e se asegura de que nuestros servicios permanecen disponibles y son fácilmente recuperables en caso de desastre. Esto se logra gracias a la creación de un robusto entorno técnico, creando planes de recuperación ante desastres y probando \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-contact-modal\" target=\"\"\u003e\u003cspan\u003eactividades\u003c/span\u003e\u003c/a\u003e.","zen-security-108":"Recuperación ante desastres potenciada","zen-security-109":"Nuestro paquete de \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003erecuperación ante desastres potenciada\u003c/a\u003e añade objetivos contractuales para el objetivo de tiempo de recuperación (Recovery Time Objective, RTO) y objetivo de punto de recuperación (Recovery Point Objective, RPO). A ello se le da soporte con nuestra capacidad de priorizar operaciones de los suscriptores de recuperación ante desastres potenciada durante cualquier acontecimiento de desastre declarado.","zen-security-110":"Obtenga más información sobre Garantías de recuperación ante desastres.","zen-security-111":"Seguridad de la aplicación","zen-security-112":"Desarrollo de seguridad (SDLC)","zen-security-113":"Formación sobre código seguro","zen-security-114":"Formación sobre código seguro anual para todos los ingenieros, basada en los 10 principales riesgos de seguridad de OWASP.","zen-security-115":"Controles de seguridad del marco","zen-security-116":"Zendesk hace uso de marcos de código abierto modernos y seguros con controles de seguridad para limitar la exposición a los 10 principales riesgos de seguridad de OWASP. Estos controles inherentes reducen nuestra exposición a SQL Injection (SQLi), Cross Site Scripting (XSS), y Cross Site Request Forgery (CSRF), entre otros.","zen-security-117":"Garantía de calidad","zen-security-118":"Nuestra área de Garantía de calidad (Quality Assurance, QA) revisa y prueba nuestro código base. Los ingenieros que se dedican a la seguridad de las aplicaciones detectan, prueban y filtran vulnerabilidades de seguridad en código.","zen-security-119":"Entornos separados","zen-security-120":"Los entornos de prueba y de simulación están lógicamente separados del entorno de producción. No se usan datos de servicio en nuestros entornos de desarrollo o de prueba.","zen-security-121":"Gestión de vulnerabilidad","zen-security-122":"Examen dinámico de vulnerabilidad","zen-security-123":"Recurrimos a herramientas de seguridad externas para examinar continua y dinámicamente nuestras aplicaciones centrales en relación con riesgos comunes de seguridad en aplicaciones web, incluidos, a modo de ejemplo, los 10 mayores riesgos de seguridad de OWASP. Contamos con un equipo de seguridad de productos interno que realiza pruebas y trabaja con equipos de ingeniería a fin de subsanar cualquier problema que se detecte.","zen-security-124":"Análisis de composición de software","zen-security-125":"Examinamos las bibliotecas y dependencias utilizadas en nuestros productos para detectar vulnerabilidades y asegurarnos de que estas se gestionan.","zen-security-126":"Pruebas de penetración externas","zen-security-127":"Además de nuestro extensivo programa interno de pruebas y exámenes, Zendesk emplea a expertos en seguridad externos para realizar pruebas de penetración detalladas en distintas aplicaciones dentro de nuestra familia de productos.","zen-security-128":"Divulgación responsable / Programa de recompensas por detección de errores","zen-security-129":"Nuestro \u003ca href=\"/company/policies-procedures/responsible-disclosure-policy/\"\u003ePrograma de divulgación responsable\u003c/a\u003e ofrece a los investigadores en seguridad, así como a los suscriptores, un bulevar para probar de forma segura y notificar a Zendesk vulnerabilidades de seguridad a través de nuestra cooperación con \u003ca href=\"https://hackerone.com/zendesk\" target=\"_blank\"\u003eHackerOne\u003c/a\u003e.","zen-security-130":"Seguridad de producto","zen-security-131":"Seguridad de autenticación","zen-security-132":"Opciones de autenticación","zen-security-133":"Zendesk ofrece varias opciones de autenticación: los suscriptores pueden activar la autenticación Zendesk nativa, el inicio de sesión único (single sign-on, SSO) mediante redes sociales (Facebook, Twitter, Google) y/o SSO de empresa (SAML, JWT) para la autenticación de usuarios finales y/o agentes. \u003ca href=\"https://support.zendesk.com/hc/en-us/sections/4405303747610\"\u003eMás información sobre el acceso del usuario\u003c/a\u003e.","zen-security-134":"Política de contraseña configurable","zen-security-135":"La autenticación nativa de Zendesk para productos, disponible a través del \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839227290\"\u003eCentro de administración\u003c/a\u003e, ofrece los siguientes niveles de seguridad de contraseña: bajo, medio y alto, así como el establecimiento de reglas de contraseña a medida para agentes y administradores. Zendesk también permite distintos niveles de seguridad de contraseña que aplicar a usuarios finales respecto de agentes y administradores. Solo los administradores pueden cambiar el nivel de seguridad de contraseña. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822149018\"\u003eMás información sobre políticas de contraseñas configurables\u003c/a\u003e.","zen-security-136":"Autenticación de 2 factores (2FA)","zen-security-137":"La autenticación nativa de Zendesk para productos, disponible a través del \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839227290\"\u003eCentro de administración\u003c/a\u003e, ofrece doble factor (2FA) para agenes y administradores a través de SMS o una aplicación de autenticación. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408826974874\"\u003eMás información sobre 2FA\u003c/a\u003e.","zen-security-138":"Almacenamiento de credenciales de servicio","zen-security-139":"Zendesk respeta las mejores prácticas de almacenamiento seguro de credenciales al no almacenar nunca contraseñas en formato legible para humanos, sino solo cifradas de manera aleatorizada, segura y unidireccional.","zen-security-140":"Características de seguridad de producto adicionales","zen-security-141":"Controles de acceso por función","zen-security-142":"El acceso a datos en las aplicaciones Zendesk está regido por el control de acceso por función (role-based access control, RBAC) y puede configurarse para definir privilegios de acceso detallados. Zendesk admite varios niveles de permiso para los usuarios (propietario, administrador, agente, usuario final, etc.).","zen-security-143":"Más información sobre funciones de usuario:","zen-security-144":"Funciones de soporte predeterminadas","zen-security-145":"Funciones de soporte personalizado *Solo empresas","zen-security-146":"Funciones predeterminadas de chat","zen-security-147":"Funciones personalizadas de chat *Solo empresas","zen-security-148":"Funciones predeterminadas de Explore","zen-security-149":"Funciones predeterminadas de Guide","zen-security-150":"Funciones predeterminadas de Talk","zen-security-151":"Tiempo de sesión","zen-security-152":"Detalles sobre seguridad global y acceso del usuario","zen-security-153":"Limitaciones de IP","zen-security-154":"Cualquier cuenta de Zendesk puede limitar el acceso a su soporte Zendesk a usuarios dentro de un rango específico de direcciones IP. Solo podrán registrarse en su cuenta Zendesk los usuarios procedentes de las direcciones IP permitidas. Puede permitir que los suscriptores (no agentes ni administradores) se salten esta limitación. Para mayor información, consulte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408894156186\"\u003eLimitar el acceso al soporte de Zendesk y a su centro de ayuda mediante limitaciones de IP\u003c/a\u003e y \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408882354330\"\u003eLimitar el acceso al chat según la IP\u003c/a\u003e.","zen-security-155":"Certificados de cifrado alojado para centro de ayuda (TLS)","zen-security-156":"Zendesk ofrece cifrado TLS gratuito para centros de ayuda Guide con alojamiento mapeado. Zendesk utiliza Let’s Encrypt para solicitar certificados y renueva automáticamente el certificado antes de que caduque.","zen-security-157":"También puede subir su propio certificado, si así lo decide.","zen-security-158":"Para mayor información sobre el establecimiento de certificados de cifrado para un centro de ayuda Guide, consulte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838571930#topic_dyr_bqk_j4b\"\u003eEstablecer un certificado de cifrado TLS alojado\u003c/a\u003e.","zen-security-159":"Limitaciones de archivos en chats","zen-security-160":"Zendesk Chat ofrece la posibilidad de limitar qué tipos de archivos se envían a los agentes. De forma alternativa, puede optar por desactivar totalmente el envío de archivos a través del chat. Para saber más sobre esta función, consulte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408886202394\"\u003eGestionar el envío de archivos en el chat en directo\u003c/a\u003e.","zen-security-161":"Registros de auditoría","zen-security-162":"Zendesk ofrece Registros de auditoría a cuentas con planes Enterprise/Enterprise Plus. Estos registros incluyen cambios de cuenta, cambios de usuario, cambios de aplicación, reglas profesionales, supresión de tickets y configuraciones. El Registro de auditoría está disponible tanto en el \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434\"\u003eCentro de administración\u003c/a\u003e como en la \u003ca href=\"https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/\"\u003eAPI de soporte\u003c/a\u003e. Para saber más sobre los Registros de auditoría y ver qué información está disponible en el registro, consulte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434\"\u003eVer cambios en el registro de auditoría\u003c/a\u003e.","zen-security-163":"Adjuntos privados","zen-security-164":"Los suscriptores pueden configurar su instancia de modo que los usuarios tengan que iniciar sesión para visualizar los adjuntos de tickets. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832757146#topic_nrp_bnx_xdb\"\u003eMás información sobre Adjuntos privados\u003c/a\u003e.","zen-security-165":"Ocultación","zen-security-166":"Zendesk proporciona dos tipos de ocultación para eliminar datos sensibles: La ocultación manual ofrece la posibilidad de ocultar o retirar datos sensibles en comentarios de tickets de soporte, y suprimir de forma segura adjuntos, de modo que pueda proteger la información confidencial. Los datos se ocultan de tickets a través de la UI o la API para impedir que se almacene información sensible en Zendesk. Más información sobre la ocultación a través de \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408821676058#topic_sgj_g1g_cv\"\u003eUI\u003c/a\u003e o \u003ca href=\"https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment\"\u003eAPI\u003c/a\u003e.","zen-security-167":"La ocultación automática permite ocultar automáticamente los números de tarjetas bancarias en los tickets que envíe el suscriptor. Cuando se active, los números de tarjetas bancarias se sustituirán parcialmente con casillas en blanco en el ticket. También se ocultan en los registros y entradas en bases de datos. Para saber más sobre cómo activar esta función y cómo se detectan los números de tarjetas bancarias, consulte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822124314\"\u003eocultación automática de números de tarjetas bancarias en tickets\u003c/a\u003e y en \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408881881882\"\u003echats\u003c/a\u003e.","zen-security-168":"Filtrado de spam en el centro de ayuda en Guía","zen-security-169":"El servicio de filtrado de spam de Zendesk puede usarse para prevenir las publicaciones indeseadas de usuarios finales en su centro de ayuda Guide. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408888801690\"\u003eMás información sobre filtrado de spam en Guía\u003c/a\u003e.","zen-security-170":"Firma de correo electrónico (DKIM/DMARC)","zen-security-171":"Zendesk ofrece \u003ca href=\"http://www.dkim.org/\" target=\"_blank\"\u003eDKIM\u003c/a\u003e (Domain Keys Identified Mail [Correo de identificación de claves de dominio]) y \u003ca href=\"https://dmarc.org/\" target=\"_blank\"\u003eDMARC\u003c/a\u003e (Domain-based Message Authentication, Reporting, \u0026 Conformance [Autenticación, notificación y conformidad de mensaje a partir del dominio]), para firmar correos electrónicos salientes y procedentes de Zendesk cuando tenga que establecer un dominio de correo electrónico externo en su Zendesk. Utilizar un servicio de correo electrónico que dé soporte a estas características le ayuda a detener la suplantación de identidad en correos electrónicos. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822303386\"\u003eMás información sobre la firma digital de su correo electrónico\u003c/a\u003e.","zen-security-172":"Seguimiento de dispositivos","zen-security-173":"Zendesk rastrea los dispositivos usados para conectarse a cada cuenta de usuario. Cuando alguien se conecta a una cuenta desde un dispositivo nuevo, se añade a la lista de dispositivos en el perfil de ese usuario. Ese usuario puede obtener una notificación por correo electrónico cuando se añade un nuevo dispositivo, y debería darle seguimiento si la actividad tiene aspecto sospechoso. Las sesiones sospechosas pueden ser objeto de interrupción a través del UI del agente. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834578074\"\u003eMás información sobre el seguimiento de dispositivos\u003c/a\u003e.","zen-security-174":"Seguridad de RR. HH.","zen-security-175":"Concienciación sobre seguridad","zen-security-176":"Políticas","zen-security-177":"Zendesk ha desarrollado un exhaustivo conjunto de políticas de seguridad que cubren una amplia variedad de temas. Estas políticas se comparten y se ponen a disposición de todos los empleados y contratistas con acceso a los activos de información de Zendesk.","zen-security-178":"Formación","zen-security-179":"Todos los empleados asisten a una Formación de concienciación sobre seguridad, que se imparte tras la contratación y con carácter anual en lo sucesivo. Todos los ingenieros reciben una Formación de código seguro anual. El Equipo de Seguridad ofrece actualizaciones adicionales en materia de concienciación sobre seguridad por correo electrónico, en publicaciones de blogs y en presentaciones durante eventos internos.","zen-security-180":"Verificación de credenciales de empleados","zen-security-181":"Comprobaciones de antecedentes","zen-security-182":"Zendesk lleva a cabo comprobaciones de antecedentes de todos los nuevos empleados de acuerdo con las leyes locales. Estas comprobaciones también son necesarias para los contratistas. Las comprobaciones de antecedentes incluyen verificaciones de carácter penal, formativo y laboral. Los equipos de limpieza también están incluidos.","zen-security-183":"Acuerdos de confidencialidad","zen-security-184":"Todos los nuevos empleados tienen que firmar acuerdos de no divulgación y de confidencialidad.","zen-privacy-1":"Privacidad","zen-privacy-2":"Bienvenido al Programa global de privacidad de Zendesk","zen-privacy-3":"Zendesk cuenta con un programa global y formal en materia de privacidad y protección de datos, que incluye a partes implicadas clave de diversas funciones, como los ámbitos Jurídico, de Seguridad, de Producto y Ejecutivo dentro de la empresa. En calidad de defensores de la privacidad, trabajamos diligentemente para garantizar que nuestros servicios y los miembros de cada equipo se centran en el cumplimiento de los marcos reglamentarios y sectoriales correspondientes.","zen-privacy-4":"Cumplimiento","zen-privacy-5":"Ley de privacidad australiana de 1998 y Principios de privacidad","zen-privacy-6":"La Ley de privacidad australiana de 1998 (según sus modificaciones) ofrece varios derechos al interesado y la notificación obligatoria de determinadas violaciones de la seguridad de los datos. A diferencia del RGPD, no existen los conceptos de responsable y encargado del tratamiento de los datos. \u003ca href=\"/company/anz-privacy/\"\u003ehttps://www.zendesk.com/company/anz-privacy/\u003c/a\u003e","zen-privacy-7":"Brazil Lei Geral de Proteção de Dados Pessoais (LGPD)","zen-privacy-8":"La Ley General de Protección de Datos brasileña o Lei Geral de Proteção de Dados Pessoais (“LGPD”) entró en vigor el 18 de septiembre de 2020. La LGPD es una ley exhaustiva en materia de protección de datos que cubre las actividades de los responsables y de los encargados del tratamiento y ofrece derechos a las personas físicas.","zen-privacy-9":"Los suscriptores de Zendesk que recogen y almacenan datos personales en servicios Zendesk pueden ser considerados “responsables del tratamiento” a tenor de la LGPD. Los responsables del tratamiento asumen la principal responsabilidad por garantizar que su tratamiento de datos personales es conforme a la legislación pertinente en materia de protección de datos, incluida la LGPD. Zendesk actúa como “encargado del tratamiento”, del modo en que se define dicho término en la LGPD, con respecto al tratamiento de datos personales a través de nuestros servicios.","zen-privacy-10":"Los suscriptores pueden consultar nuestras \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eGuías de productos\u003c/a\u003e y la \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003ePolítica de supresión de datos de servicio\u003c/a\u003e para obtener información más detallada sobre cómo usar productos de Zendesk y ajustarse a las iniciativas de cumplimiento. La Autoridad Nacional de Protección de Datos (National Authority for Protection Data, “ANPD”) puede pronunciar orientaciones adicionales para la LGPD en el futuro. Zendesk seguirá haciendo un seguimiento activo de la ley y continuaremos manteniendo al corriente a nuestros suscriptores sobre características y funcionalidades que pueden usar para facilitar sus esfuerzos de cumplimiento.","zen-privacy-11":"La Adenda a LGPD de Zendesk se ha incorporado en el Acuerdo de tratamiento de datos de Zendesk. Si desea revisar y/o ejecutar el Acuerdo de tratamiento de datos de Zendesk, \u003ca href=\"/company/data-processing-form/\"\u003ehaga clic aquí.\u003c/a\u003e","zen-privacy-12":"Ley de privacidad del consumidor de California (\"CCPA\") y Ley de derechos de privacidad de California (\"CPRA\")","zen-privacy-13":"La \u003ca href=\"https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?division=3.\u0026part=4.\u0026lawCode=CIV\u0026title=1.81.5\" target=\"_blank\"\u003eLey de privacidad del consumidor de California\u003c/a\u003e(California Consumer Privacy Act, “CCPA”), Código Código Civil apdos. 1798.100 y ss. (“CCPA”) es una ley de EE. UU. promulgada en el Estado de California que entró en vigor el 1 de enero de 2020. Aborda los derechos de privacidad que asisten a ciertos consumidores de California y exige a ciertas empresas que cumplan con diversos requisitos en materia de protección de datos. Consulte igualmente el \u003ca href=\"https://oag.ca.gov/system/files/attachments/press-docs/CCPA%20March%2015%20Regs.pdf\" target=\"_blank\"\u003eReglamento de la CCPA\u003c/a\u003e final y la \u003ca href=\"https://oag.ca.gov/system/files/initiatives/pdfs/19-0021A1%20%28Consumer%20Privacy%20-%20Version%203%29_1.pdf\" target=\"_blank\"\u003eLey de derechos de privacidad de California\u003c/a\u003e (California Privacy Rights Act, “CPRA”). Algunas disposiciones de la CPRA entraron en vigor el 16 de diciembre de 2020, mientras que las disposiciones restantes de la CPRA cobrarán efecto a partir del 1 de enero de 2023.","zen-privacy-14":"Los suscriptores de Zendesk que recogen y almacenan información personal en servicios Zendesk pueden ser considerados “Empresas” a tenor de la CCPA. Las Empresas asumen la principal responsabilidad por garantizar que su tratamiento de datos personales es conforme a la legislación pertinente en materia de protección de datos, incluida la CCPA. Zendesk actúa como “Proveedor de servicio”, del modo en que se define dicho término en la versión actual de la CCPA, con respecto al tratamiento de información personal a través de nuestros servicios. Así pues, Zendesk recopila, accede, conserva, usa, trata y transfiere la información personal de nuestros suscriptores y de los usuarios finales de nuestros suscriptores tratada a través de los Servicios únicamente con el fin de ejecutar nuestras obligaciones en virtud de nuestros contratos existentes con los suscriptores, y con ningún otro fin comercial al margen de la ejecución de dichas obligaciones y de la mejora de los Servicios que suministramos.","zen-privacy-15":"No “vendemos” la información personal de nuestros suscriptores conforme se define en la CCPA. Puede que compartamos información agregada y/o anonimizada con respecto al uso de los Servicios, la cual no se considera información personal al amparo de la CCPA, ayudándonos terceros a desarrollar y mejorar los Servicios y a ofrecer a nuestros suscriptores un contenido y ofertas de servicios más pertinentes, como se detalla en nuestros contratos de suscriptor.","zen-privacy-16":"La Adenda a CCPA de Zendesk se ha incorporado en el Acuerdo de tratamiento de datos de Zendesk. Si desea revisar y/o ejecutar el Acuerdo de tratamiento de datos de Zendesk, \u003ca href=\"/company/data-processing-form/\"\u003ehaga clic aquí.\u003c/a\u003e","zen-privacy-17":"Ley de protección de la información personal y de documentos electrónicos (PIPEDA)","zen-privacy-18":"La Ley de protección de la información personal y de documentos electrónicos (Personal Information Protection and Electronic Documents Act, PIPEDA) de Canadá entró en vigor en 2000 y se centra en diez principios justos de la información que conforman las reglas de recopilación, utilización, acceso y divulgación de información personal. En octubre de 2021, la International Technology Association of Canada y el Information Technology Industry Council sugirieron cambios a la PIPEDA para ofrecer mayores derechos en materia de privacidad y transparencia a los ciudadanos canadienses.","zen-privacy-19":"Acuerdo de procesamiento de datos","zen-privacy-20":"Puede consultar y/o formalizar el APD de Zendesk \u003ca href=\"/company/data-processing-form/\"\u003eaquí\u003c/a\u003e. El APD de Zendesk cubre las actividades de tratamiento específicas y las medidas de seguridad aplicables a nuestros servicios.","zen-privacy-21":"Los suscriptores pueden leer nuestras \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eGuías de productos\u003c/a\u003e y la \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003ePolítica de supresión de datos de servicio\u003c/a\u003e para obtener información detallada sobre cómo usar productos de Zendesk para asistir en el cumplimiento de las leyes de protección de datos y privacidad.","zen-privacy-22":"Reglamento General de Protección de Datos europeo (RGPD)","zen-privacy-23":"Desde nuestro inicio, el enfoque de Zendesk se ha asentado en un sólido compromiso con la privacidad, la seguridad, el cumplimiento y la transparencia. Este enfoque incluye asistir en el cumplimiento por parte de nuestros suscriptores de los requisitos de la UE en materia de protección de datos, como los establecidos en el \u003ca href=\"https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679\" target=\"_blank\"\u003eReglamento General de Protección de Datos\u003c/a\u003e (“RGPD”).","zen-privacy-24":"Si un suscriptor recoge, transmite, aloja o analiza datos personales de ciudadanos de la UE, el RGPD exige al suscriptor que use encargados del tratamiento externos que garanticen su capacidad para implementar los requisitos técnicos y organizativos del RGPD. Para ganarnos una mayor confianza de nuestros suscriptores, nuestro Acuerdo de tratamiento de datos (“ATD”) ha sido actualizado para ofrecer a nuestros clientes compromisos contractuales relativos a nuestro cumplimiento de la legislación correspondiente de la UE en materia de protección de datos y para implementar disposiciones contractuales adicionales que exija el RGPD.","zen-privacy-25":"\u003cstrong\u003eNormas corporativas vinculantes (Binding Corporate Rules, BCR)\u003c/strong\u003e: Las Normas corporativas vinculantes (Binding Corporate Rules, “BCR”) son políticas de protección de datos a nivel de empresa aprobadas por las autoridades de protección de datos europeas para facilitar las transferencias intragrupo de datos personales desde el Espacio Económico Europe (“EEE”) hasta países ajenos al mismo. Las BCR se basan en estrictos principios de privacidad establecidos por las autoridades de protección de datos de la UE y requieren una consulta intensiva con dichas autoridades. Los suscriptores pueden consultar las entidades que cuentan con aprobación en la Lista de aprobación de Normas corporativas vinculantes \u003ca href=\"https://edpb.europa.eu/our-work-tools/our-documents/other/pre-gdpr-bcrs-overview-list-0_en\" target=\"_blank\"\u003eaquí\u003c/a\u003e. En 2017, Zendesk completó el proceso de aprobación de la UE ante el Comisionado de Protección de Datos (Data Protection Commissioner, “DPC”) irlandés (revisado por pares tanto en la Oficina del Comisionado para la Información del Reino Unido como en la Autoridad de Protección de Datos holandesa) respecto de las BCR y tanto en calidad de encargado como de responsable del tratamiento de los datos. Esta importante aprobación reglamentaria validó la implementación de Zendesk de los niveles más altos posibles para proteger los datos personales globalmente, cubriendo tanto los datos personales de sus clientes como de sus empleados. Zendesk es una de las primeras empresas de software en el mundo en haber recibido la aprobación para sus BCR; y fue la segunda empresa en la historia en recibir aprobación de la DPC irlandesa.","zen-privacy-26":"Para acceder a las BCR de Zendesk, puede consultar:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf\" target=\"_blank\"\u003eReglas corporativas de vinculación del Procesador de Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf\" target=\"_blank\"\u003eNormas corporativas de vinculación del Controlador de Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf\" target=\"_blank\"\u003eNormas corporativas de vinculación del Procesador de Zendesk en el Reino Unido\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf\" target=\"_blank\"\u003eNormas corporativas de vinculación del Controlador de Zendesk en el Reino Unido\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-privacy-27":"\u003cstrong\u003eSolicitudes de interesados\u003c/strong\u003e: Una persona física que pretenda ejercer sus derechos de protección de datos con respecto a datos personales que almacenemos o tratemos en nombre de un suscriptor nuestro dentro de los Datos de servicio del suscriptor (como, por ejemplo, con intención de acceder a, corregir, modificar, suprimir, transportar o limitar el tratamiento de dichos datos personales) debe dirigir tal consulta a nuestro suscriptor (el responsable del tratamiento). Tras recibir de uno de nuestros suscriptores la solicitud de que retiremos datos personales de Zendesk, responderemos a tal petición en un plazo de treinta (30) días. Conservaremos los datos personales que tratamos y almacenamos en nombre de nuestros suscriptores durante el tiempo necesario para proporcionar los Servicios a nuestros suscriptores.","zen-privacy-28":"\u003cstrong\u003eDelegado de protección de datos\u003c/strong\u003e: Puede contactar con el delegado de protección de datos de Zendesk (“DPD”) en \u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e.","zen-privacy-29":"\u003cstrong\u003eEscudo de privacidad\u003c/strong\u003e: El Departamento de Comercio de EE. UU., junto con la Comisión Europea y el Gobierno suizo, crearon los Marcos de Escudo de Privacidad UE-EE .UU. y Suiza-EE. UU. (“Escudo de privacidad”) para ofrecer a las empresas un mecanismo mediante el cual transferir datos personales de la Unión Europea a los Estados Unidos con un nivel adecuado de protección a efectos de la legislación europea de protección de datos. Zendesk cuenta con el certificado de cumplimiento del Marco del Escudo de privacidad UE-EE. UU. y Suiza-EE. UU. del Departamento de Comercio de EE. UU. y ha sido añadida a la \u003ca href=\"https://www.privacyshield.gov/list\" target=\"_blank\"\u003elista del Departamento de Comercio de participantes autocertificados del Escudo de privacidad\u003c/a\u003e. Nuestras certificaciones confirman que cumplimos con los principios del Escudo de privacidad para la transferencia de datos personales europeos y suizos a los Estados Unidos.","zen-privacy-30":"El 16 de julio de 2020, el Tribunal de Justicia de la Unión Europea (“TJUE”) emitió un fallo en el que \u003ca href=\"https://curia.europa.eu/juris/document/document.jsf;jsessionid=4528917D00F26AA7F4E0B5054675E3DE?text=\u0026docid=228677\u0026pageIndex=0\u0026doclang=en\u0026mode=lst\u0026dir=\u0026occ=first\u0026part=1\u0026cid=9802496\" target=\"_blank\"\u003einvalidaba el programa de Escudo de privacidad UE-EE. UU.\u003c/a\u003e. Entendemos que quizá tenga preguntas en torno a la invalidación del Escudo de privacidad y la posición de Zendesk en relación con el mismo, así que hemos publicado \u003ca href=\"/blog/update-privacy-shield-invalidation-european-court-justice/\"\u003eeste artículo de blog\u003c/a\u003e para orientarle en sus consultas.","zen-privacy-31":"Schrems II y evaluaciones de impacto de las transferencias:","zen-privacy-32":"Alojamiento de datos de salud (Hébergeur de Données de Santé, HDS) en Francia","zen-privacy-33":"HDS permite a los proveedores de atención sanitaria en Francia utilizar el servicio al cliente y la plataforma de interacción de Zendesk con confianza en que nuestra plataforma ha implantado las medidas técnicas y de gobernanza apropiadas para proteger la información personal sanitaria (Personal Health Information, PHI). Dispone de información adicional \u003ca href=\"/blog/zendesk-obtains-hds-certification/\"\u003eaquí\u003c/a\u003e.","zen-privacy-34":"Ley de privacidad de Nueva Zelanda de 2020 y sus Principios de privacidad de la información","zen-privacy-35":"La Ley de privacidad de Nueva Zelanda de 2020 entró en vigor el 1 de diciembre de 2020, se aplica a las agencias y mantiene el marco de principios establecido en la Ley de 1993. La Ley de 2020 establece que las organizaciones son responsables de garantizar que la información personal que se envía fuera de Nueva Zelanda está protegida adecuadamente y añade requisitos de notificación obligatoria de infracciones. \u003ca href=\"/company/anz-privacy/\"\u003ehttps://www.zendesk.com/company/anz-privacy/\u003c/a\u003e","zen-privacy-36":"Ley de protección de datos personales de Singapur (Personal Data Protection Act, PDPA)","zen-privacy-37":"La Ley de protección de datos personales de Singapur establece leyes de protección de datos que rigen la recogida, utilización y divulgación de datos personales y está en vigor desde el 2 de julio de 2014. Zendesk es un Intermediario de datos en calidad de proveedor de servicios de software como servicio (Software-as-a-Service, “SaaS”) reconocido por la Autoridad de desarrollo de infocomunicaciones (Infocomm Development Authority, IDA) de Singapur. Dispone de información adicional \u003ca href=\"/company/singapore-pdpa/\"\u003eaquí\u003c/a\u003e.","zen-privacy-38":"RGPD del Reino Unido y Brexit","zen-privacy-39":"El Reino Unido se retiró de la Unión Europea el 31 de enero de 2020. El 28 de junio de 2021, la Comisión Europea adoptó ciertas \u003ca href=\"https://ec.europa.eu/commission/presscorner/detail/en/ip_21_3183\" target=\"_blank\"\u003edecisiones de adecuación\u003c/a\u003e para las transferencias de datos personales al Reino Unido en virtud del RGPD.","zen-privacy-40":"Ley de Portabilidad y Responsabilidad de Seguros de Salud de EE. UU. (United States Health Insurance Portability and Accountability Act, HIPAA) y Acuerdo de Asociado Profesional (Business Associate Agreement, BAA)","zen-privacy-41":"Para obtener una cuenta conforme con la HIPAA, tiene que (1) comprar el servicio asociado con despliegue de seguridad avanzada o el complemento de servicio asociado con despliegue de cumplimiento avanzado; (2) activar un conjunto de configuraciones de seguridad conforme indique Zendesk; y (3) formalizar nuestro \u003ca href=\"/company/business-associate-agreement/\"\u003eAcuerdo de Asociado Profesional\u003c/a\u003e (“BAA”). Para mayor detalle, incluida una lista de qué servicios pueden ser conformes con la HIPAA, consulte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360048514934\"\u003eCumplimiento avanzado\u003c/a\u003e.","zen-privacy-42":"Detalles de datos de servicio del suscriptor","zen-privacy-43":"Los datos de servicio consisten en cualquier información, incluidos datos personales, que se almacene o se transmita a través de los Servicios de Zendesk por parte de nuestros suscriptores y sus usuarios finales, u otros terceros en nombre los anteriores. Utilizamos datos de servicio para operar y mejorar nuestros Servicios, ayudar a los clientes a acceder y usar los Servicios, responder a las consultas de suscriptores y enviar comunicaciones relacionadas con los Servicios.","zen-privacy-44":"\u003cstrong\u003eAcceso\u003c/strong\u003e: Zendesk ofrece una serie avanzada de funciones de acceso y cifrado para ayudar a los clientes a proteger de forma efectiva su información. No accedemos ni usamos contenido de clientes para ningún fin que no sea la prestación, el mantenimiento y la mejora de los servicios Zendesk y, en general, conforme lo exija la ley. Consulte \u003ca href=\"#product-security\"\u003eaquí\u003c/a\u003e para obtener información adicional.","zen-privacy-45":"\u003cstrong\u003eAlojamiento de datos\u003c/strong\u003e: Zendesk usa Amazon Web Services para alojar los datos de servicio conforme se describe \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530\"\u003eaquí\u003c/a\u003e y en la \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883599130\"\u003ePolítica de alojamiento de datos regional\u003c/a\u003e. Para mayor información, puede consultar también la \u003ca href=\"#cloud-security\"\u003esección de Seguridad\u003c/a\u003e.","zen-privacy-46":"\u003cstrong\u003eTipos de datos recopilados por defecto por el Servicio\u003c/strong\u003e: Zendesk ha creado una \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408837672346\"\u003elista de puntos de datos\u003c/a\u003e, categorizados por producto. Para la visión completa de los tipos de datos, los suscriptores pueden usar esta lista en conjunto con su caso de uso previsto específico y los tipos de datos resultantes.","zen-privacy-47":"\u003cstrong\u003eSolicitudes legales o por parte del Gobierno\u003c/strong\u003e: La privacidad, la seguridad de los datos y la confianza del suscriptor son nuestras prioridades principales. Zendesk no divulga datos de servicio, excepto cuando sea necesario para prestar nuestros servicios y cumplir con las leyes correspondientes, conforme se detalla en nuestra \u003ca href=\"/company/agreements-and-terms/privacy-notice/\"\u003ePolítica de privacidad\u003c/a\u003e. Para asistir a nuestros suscriptores en la realización de revisiones del cumplimiento, contamos con recursos adicionales: \u003ca href=\"/company/privacy-and-data-protection/#transparency-report\"\u003eInforme de transparencia\u003c/a\u003e y \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003ePolítica sobre solicitudes por parte del Gobierno\u003c/a\u003e.","zen-privacy-48":"\u003cstrong\u003eTitularidad\u003c/strong\u003e: Desde el punto de vista de la privacidad, el suscriptor es el responsable del tratamiento de los datos de servicio y Zendesk es el encargado del tratamiento. Esto significa que durante el tiempo que usted esté suscrito a los servicios con Zendesk, usted conserva la titularidad y el control de los datos de servicio en su instancia Zendesk.","zen-privacy-49":"\u003cstrong\u003eReplicación\u003c/strong\u003e: Zendesk replica periódicamente los datos a efectos de archivo, copia de seguridad y registros de auditoría. Usamos Amazon Web Services (AWS) para almacenar parte de la información que se copia por seguridad, como información de bases de datos y archivos adjuntos. Puede consultar nuestra \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883599130\"\u003ePolítica regional de alojamiento de datos\u003c/a\u003e para mayor detalle.","zen-privacy-50":"\u003cstrong\u003eSeguridad\u003c/strong\u003e: Zendesk prioriza la seguridad de los datos y combina aspectos de la seguridad a nivel de empresa con exhaustivas auditorías de nuestras aplicaciones, sistemas y redes para asegurarse de que se protegen los datos de suscriptores y empresas. Consulte información adicional \u003ca href=\"#security\"\u003eaquí\u003c/a\u003e.","zen-privacy-51":"\u003cstrong\u003eIncidentes de seguridad\u003c/strong\u003e: Para mayor información sobre la gestión de incidentes de seguridad, consulte nuestra \u003ca href=\"#cloud-security\"\u003eRespuesta a incidentes de seguridad\u003c/a\u003e.","zen-privacy-52":"\u003cstrong\u003eSubencargados\u003c/strong\u003e: Zendesk puede usar subencargados, como filiales de Zendesk, así como empresas terceras, para suministrar, proteger o mejorar los Servicios, y dichos subencargados quizá tengan acceso a los datos de servicio. Nuestra \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883061530\"\u003ePolítica de subencargados del tratamiento\u003c/a\u003e ofrece una lista actualizada de los nombres y ubicaciones de todos los subencargados del tratamiento.","zen-privacy-53":"\u003cstrong\u003eRescisión\u003c/strong\u003e: Zendesk mantiene una \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003ePolítica de supresión de datos de servicio\u003c/a\u003e que describe los procesos de supresión de datos de Zendesk tras la rescisión o el vencimiento de la suscripción con Zendesk del correspondiente suscriptor.","zen-privacy-54":"Políticas relativas a la privacidad","zen-privacy-55":"Política de cookies y Política de cookies en producto","zen-privacy-56":"Zendesk y los terceros autorizados pueden usar cookies y demás tecnologías de recopilación de información para diversos fines. Para obtener información detallada sobre el uso de cookies y otras tecnologías de seguimiento, puede consultar las políticas siguientes:","zen-privacy-57":"https://www.zendesk.com/company/agreements-and-terms/cookie-policy/","zen-privacy-58":"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy","zen-privacy-59":"Política de supresión de datos de servicio","zen-privacy-60":"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy","zen-privacy-61":"Aviso de privacidad","zen-privacy-62":"https://www.zendesk.com/company/agreements-and-terms/privacy-policy/","zen-privacy-63":"Modelo de responsabilidad compartida","zen-privacy-64":"https://support.zendesk.com/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model","zen-privacy-65":"Funciones de aplicaciones relacionadas con la privacidad","zen-privacy-66":"Herramientas de privacidad y protección de datos","zen-privacy-67":"Zendesk cuenta con herramientas para que cada uno de sus productos asista en las solicitudes de los usuarios y demás obligaciones en virtud de las correspondientes leyes y normativas de privacidad y protección de datos, como el acceso, la corrección, la portabilidad, la supresión y la oposición con respecto a los datos. Para mayor información sobre las características y funcionalidades de cada producto Zendesk, consulte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eCumplimiento de la privacidad y la protección de datos en productos Zendesk\u003c/a\u003e.","zen-privacy-68":"Gestión de acceso","zen-privacy-69":"Zendesk ofrece una serie avanzada de funciones de acceso y cifrado para ayudar a los suscriptores a proteger de forma efectiva su información. No accedemos ni usamos datos de suscriptores para ningún fin que no sea la prestación, el mantenimiento y la mejora de los servicios Zendesk y, en general, conforme lo exija la ley aplicable. Dispone de información adicional \u003ca href=\"#product-security\"\u003eaquí\u003c/a\u003e.","zen-privacy-70":"Certificaciones","zen-privacy-71":"Zendesk ha logrado un número de certificaciones y acreditaciones de reconocimiento internacional que demuestran su cumplimiento de marcos de garantía externos. Las certificaciones de seguridad se describen \u003ca href=\"#artifacts\"\u003eaquí\u003c/a\u003e.","zen-privacy-72":"Localización de alojamiento de datos","zen-privacy-73":"Los suscriptores que compren el \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838409754\"\u003eServicio asociado con despliegue de localización de centro de datos\u003c/a\u003e (“Complemento de localización de centro de datos”), o que tengan la funcionalidad de Localización de centro de datos en su Plan de servicio, tienen la posibilidad de seleccionar la región que alojará sus datos de servicio de una lista de regiones disponibles que facilita Zendesk.","zen-privacy-74":"Privacidad por diseño","zen-privacy-75":"Zendesk cuenta con un sólido programa global de privacidad y protección de datos, que adopta un enfoque unificado de la gestión de la privacidad y la información para dar a los clientes flexibilidad de cara a gestionar los datos personales que se encuentran en los sistemas de Zendesk. Para obtener más detalles, consulte nuestras guías de productos: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eCumplimiento de la privacidad y la protección de datos en productos Zendesk\u003c/a\u003e.","zen-privacy-76":"Ocultación / Minimización de datos","zen-privacy-77":"Zendesk proporciona dos tipos de ocultación para eliminar datos sensibles:","zen-privacy-78":"La ocultación manual ofrece la posibilidad de ocultar o retirar datos sensibles en comentarios de tickets de Soporte, y suprimir de forma segura adjuntos, de modo que pueda proteger la información confidencial. Los datos se ocultan de tickets a través de la UI o la API para impedir que se almacene información sensible en Zendesk. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408846470170\"\u003eMás información sobre la ocultación a través de UI o API\u003c/a\u003e.","zen-privacy-79":"La ocultación automática permite la ocultación automática de números de tarjetas bancarias en tickets enviados por agentes o por usuarios finales. Cuando se active, los números de tarjetas bancarias se sustituirán parcialmente con casillas en blanco en el ticket. Los números también se ocultan en los registros y entradas en bases de datos. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822124314\"\u003eAprenda cómo habilitar esta función y cómo se detectan los números de tarjetas bancarias\u003c/a\u003e.","zen-legal-1":"Aviso legal","zen-legal-2":"Nuestros acuerdos y políticas ofrecen a los suscriptores transparencia e información detallada sobre los servicios Zendesk, que a su vez dan soporte a nuestros suscriptores para cumplir sus propias exigencias legales y de cumplimiento.","zen-legal-3":"Acuerdos","zen-legal-4":"Zendesk ofrece varios acuerdos de tratamiento de datos y otras adendas para contribuir al cumplimiento de las leyes de privacidad de datos por parte de los suscriptores, disponibles para su formalización \u003ca href=\"/company/agreements-and-terms/\"\u003eaquí\u003c/a\u003e. Estos incluyen:","zen-legal-5":"Acuerdo de tratamiento o procesamiento de datos \u003ca href=\"/company/data-processing-form/\" class=\"anchor\"\u003e(APD)\u003c/a\u003e","zen-legal-6":"Anexo de la Ley de Privacidad del Consumidor de California \u003ca href=\"/company/ccpa-addendum/\" class=\"anchor\"\u003e(CCPA)\u003c/a\u003e.","zen-legal-7":"Adenda a la Lei Geral de Proteção de Dados Pessoais \u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe\" class=\"anchor\" target=\"_blank\"\u003e(LGPD)\u003c/a\u003e de Brasil.","zen-legal-8":"HIPAA de Estados Unidos y Acuerdo de Asociado Profesional \u003ca href=\"/company/business-associate-agreement/\" class=\"anchor\"\u003e(BAA)\u003c/a\u003e","zen-legal-9":"Contrato de servicios principales\r\n \u003ca href=\"/company/agreements-and-terms/main-services-agreement/\" class=\"anchor\"\u003e(MSA)\u003c/a\u003e","zen-legal-10":"Políticas","zen-legal-11":"Dispone de políticas adicionales de Zendesk \u003ca href=\"/company/legal/\"\u003eaquí\u003c/a\u003e.","zen-legal-12":"Política de accesibilidad","zen-legal-13":"Los suscriptores pueden hacer uso de nuestra Plantilla de accesibilidad de producto voluntaria al realizar sus valoraciones preliminares.","zen-legal-14":"Código de conducta y ética empresarial","zen-legal-15":"Los niveles mínimos que esperamos de nuestros directivos, directores, empleados y trabajadores temporales en el desempeño de nuestras actividades.","zen-legal-16":"Política de cookies","zen-legal-17":"Información detallada sobre cómo y cuándo usamos cookies en los sitios web de Zendesk.","zen-legal-18":"Política de cookies integradas en productos","zen-legal-19":"Ofrece información sobre cómo y cuándo Zendesk usa cookies en los servicios Zendesk.","zen-legal-20":"Aviso de infracción de derechos de autor y Política de retirada","zen-legal-21":"Cómo gestiona Zendesk las notificaciones de infracción.","zen-legal-22":"Política de supresión de datos","zen-legal-23":"Cómo se suprimen los datos de servicio de nuestros suscriptores en relación con la cancelación, rescisión o migración de una cuenta en los Servicios Zendesk.","zen-legal-24":"Política sobre solicitudes legales o por parte del Gobierno","zen-legal-25":"Aborda el procedimiento de Zendesk para responder a una solicitud recibida de una autoridad de aplicación de la ley o gubernamental de otro tipo.","zen-legal-26":"Aviso de privacidad","zen-legal-27":"Describe cómo Zendesk recopila, utiliza, comparte y protege los datos personales.","zen-legal-28":"Política regional de alojamiento de datos","zen-legal-29":"Dónde pueden alojarse los datos de servicio de Zendesk si un suscriptor compra o activa el complemento de ubicación del centro de datos.","zen-legal-30":"Política de divulgación responsable","zen-legal-31":"Programas mediante los que los investigadores de seguridad informan que detectaron vulnerabilidades de seguridad en los servicios Zendesk.","zen-legal-32":"Informe de transparencia","zen-legal-33":"\u003cstrong\u003eDivulgación de datos de servicio\u003c/strong\u003e: Zendesk solo divulga datos de servicio a terceros cuando la divulgación es necesaria para facilitar o mejorar los servicios o conforme sea necesario para responder a solicitudes legítimas procedentes de autoridades públicas. Consulte nuestra \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040452168090\" target=\"_blank\"\u003ePolítica sobre solicitudes de datos por parte del Gobierno\u003c/a\u003e, así como el \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040336930970\" target=\"_blank\"\u003eInforme de transparencia de Zendesk\u003c/a\u003e.","zen-legal-34":"Actualizado a fecha de: 24 de septiembre de 2021.","zen-legal-35":"SOBRE NUESTRO INFORME DE TRANSPARENCIA","zen-legal-36":"Zendesk, como muchas de las empresas de tecnología, recibe ocasionalmente peticiones de agencias de fuerzas del orden en Estados Unidos y otros sitios, que pretenden obtener información personal tratada por Zendesk en nombre de un cliente. Dichas solicitudes pueden adoptar la forma de una citación judicial, una orden judicial, un mandato de registro, un Documento de Seguridad Nacional u órdenes emitidas en virtud de la Ley de vigilancia de la inteligencia extranjera [Foreign Intelligence Surveillance Act]. Zendesk debe cumplir con las solicitudes válidas de información personal por parte del gobierno.","zen-legal-37":"Al mismo tiempo, Zendesk se interesa profundamente por conservar la confianza de nuestros clientes. Una manera de conservar esa confianza es informar a los clientes de Zendesk y al público de las solicitudes gubernamentales válidas. Para ello, hemos preparado este informe de transparencia.","zen-legal-38":"Este informe de transparencia proporciona información relacionada con las solicitudes de datos personales por parte de autoridades de aplicación de la ley que recibimos durante la primera mitad de 2021 (desde el 1 de enero de 2021 hasta el 30 de junio de 2021). Aproximadamente cada seis meses, Zendesk ofrecerá informes actualizados correspondientes al periodo de los seis meses anteriores.","zen-legal-39":"Para mayor información sobre el método de Zendesk para responder a solicitudes de información por parte de autoridades de aplicación de la ley, consulte nuestra Política sobre solicitudes de datos por parte del Gobierno \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eaquí\u003c/a\u003e.","zen-legal-40":"Solicitudes de agencias de seguridad de Estados Unidos:","zen-legal-41":"Más información sobre el método de \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eZendesk para responder a solicitudes de información personal de agencias de seguridad\u003c/a\u003e.","zen-legal-table-1":"\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eTipo de solicitud\u003c/th\u003e\u003cth\u003eNúmero de solicitudes\u003c/th\u003e\u003cth\u003eDatos de contenido divulgados\u003c/th\u003e\u003cth\u003eDatos distintos de los de contenido divulgados\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eCitación judicial\u003c/td\u003e\u003ctd\u003e4\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003e4\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eOrden judicial\u003c/td\u003e\u003ctd\u003e1\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003e1\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eOrden de registro\u003c/td\u003e\u003ctd\u003e2\u003c/td\u003e\u003ctd\u003e2\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e","zen-legal-42":"Solicitudes ajenas a agencias de seguridad de Estados Unidos:","zen-legal-43":"Aunque Zendesk está situada en Estados Unidos, mantenemos una presencia de empresa en varios países. Cuando recibimos solicitudes de gobiernos ajenos al de EE. UU., trabajamos con abogados estadounidenses y de otros países para determinar la validez de la solicitud y nuestra capacidad de responder con arreglo a las leyes correspondientes, tanto de EE. UU. como otras.","zen-legal-table-2":"\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eTipo de solicitud\u003c/th\u003e\u003cth\u003eNúmero de solicitudes\u003c/th\u003e\u003cth\u003eNúmero de veces que se proporcionaron los datos\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eSolicitudes informales\u003c/td\u003e\u003ctd\u003e8\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSolicitudes gubernamentales ajenas a EE. UU. de conformidad con un MLAT\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003eN/A\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e","zen-legal-44":"Definiciones","zen-legal-45":"\u003cstrong\u003eDatos de contenido\u003c/strong\u003e: Incluyen el contenido de comunicaciones de usuarios finales con una cuenta, como los contenidos de tickets de Soporte de Zendesk y Zendesk Chat. Los datos de contenido suelen considerarse datos de servicio conforme se definen en el Acuerdo de Suscripción General a Zendesk.","zen-legal-46":"\u003cstrong\u003eDatos distintos a los de contenido\u003c/strong\u003e: Todos los datos que no sean datos de contenido. Pueden incluir Información de cuenta conforme se define en la Política de privacidad de Zendesk (como el nombre y la información de contacto del titular de la cuenta, información de facturación de la cuenta, duración del servicio, tipos de servicios utilizados e información de inicio de sesión en la cuenta). Además, si Zendesk recibe una orden judicial, entonces los datos distintos de los de contenido pueden también incluir metadatos distintos de los de contenido relacionados con comunicaciones de usuarios finales con una cuenta, que constituyen datos de servicio.","zen-legal-47":"\u003cstrong\u003eOrden judicial\u003c/strong\u003e: Una orden emitida por un juez tras conclusión que revele motivos razonables para estimar que la información deseada es relevante y sustancial para una investigación penal en curso.","zen-legal-48":"\u003cstrong\u003eÓrdenes FISA\u003c/strong\u003e: Una orden o solicitud emitida al amparo de la Ley de vigilancia de servicios de inteligencia extranjeros [Foreign Intelligence Surveillance Act] respecto a información de usuario emitida en EE. UU.","zen-legal-49":"\u003cstrong\u003eTratado de asistencia legal mutua (Mutual Legal Assistance Treaty, MLAT)\u003c/strong\u003e: Zendesk requiere que las entidades gubernamentales ajenas a EE. UU. usen los procesos legales internacionales apropiados, como el MLAT, para obtener datos de clientes.","zen-legal-50":"\u003cstrong\u003eCartas de seguridad nacional\u003c/strong\u003e: Una carta de seguridad nacional emitida con arreglo al título 18 del Código de EE. UU. (United States Code, U.S.C.), en su apartado 2709","zen-legal-51":"\u003cstrong\u003eOrden de registro\u003c/strong\u003e: Una orden dictada por un juez después de que las autoridades de aplicación de la ley encuentren una causa probable de infracción penal. Es necesaria una orden de registro para obtener datos de contenido.","zen-legal-52":"\u003cstrong\u003eCitación judicial\u003c/strong\u003e: Un requerimiento obligatorio emitido por una entidad gubernamental para la presentación de documentos en un caso penal (como citaciones para un gran jurado)","_wp_page_template":"templates/page-trust-center.php","_edit_lock":"1737449672:4311","_edit_last":"5371","zen-security-185":"\u003cdiv class=\"trial-button js-trial-button js-localized-content js-hide-if-no-subs\" data-deeplinkuri=\"/admin/security/security_documents\" data-product=\"support\" data-show-for=\"\" data-hide-for=\"\"\u003e\u003ca href=\"/admin/security/security_documents/\" style=\"display: none;\" class=\" button button-medium button-primary-default\" data-product=\"support\" data-modal-id=\"\" data-plan=\"\" target=\"\"\u003eIniciar mi prueba gratis\u003c/a\u003e\u003cul class=\"subdomainlogin js-subdomainlogin singlebutton\" data-product=\"support\" data-action=\"\" style=\"display: none;\"\u003e\u003cli\u003e\u003ca href=\"#\" class=\"login-btn button button-medium button-primary-default\" data-modal-id=\"\" target=\"\"\u003eIr a la IU de administración\u003c/a\u003e\u003cul\u003e\u003c/ul\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e","zen-footer-1":"Esto podría ser el comienzo de una próspera relación","zen-footer-2":"Registrarme para una prueba","zen-footer-3":"Echar un vistazo","katamari-form-gen-lead-h4":"Recursos de descarga directa (sin AND)","katamari-form-gen-lead-p-0":"Incluso nuestros recursos están protegidos. Para acceder a ellos, rellena este breve formulario.","katamari-form-gen-lead-submit":"Descargar recursos","katamari-form-gen-lead-success-head":"Tu solicitud se ha enviado correctamente.\u003cbr\u003e\u003cbr\u003eUno de nuestros representantes contactará contigo pronto.","katamari-modal-security-contact-form-1":"Solicitar recursos (requiere acuerdo de confidencialidad)","katamari-modal-security-contact-form-2":"Incluso nuestros recursos están protegidos. Para acceder a ellos, rellena este breve formulario.","katamari-modal-security-contact-form-3":"\u003clabel class=\"field-label\" for=\"nda-resources\"\u003eRecursos necesarios\u003c/label\u003e\u003cdiv class=\"multiselect js-multiselect nda-resources required js-field\"\u003e\u003cinput class=\"js-multiselect-hidden\" id=\"nda-resources\" name=\"nda-resources\" type=\"hidden\" value=\"\"\u003e\u003cdiv class=\"multiselect-trigger js-multiselect-trigger\" tabindex=\"0\"\u003e\u003cdiv class=\"dropdown-text js-dropdown-text\"\u003eSeleccionar\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"multiselect-dropdown js-multiselect-dropdown\"\u003e\u003cul\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-certificate-insurance\" class=\"\" name=\"nda-resources-checkbox\" value=\"certificate-insurance\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eCertificado de seguro\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-soc-2-type-ii\" class=\"\" name=\"nda-resources-checkbox\" value=\"soc-2-type-ii\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eInforme SOC 2 Tipo II\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-pen-test\" class=\"\" name=\"nda-resources-checkbox\" value=\"pen-test\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eResumen de prueba anual de penetración\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-business-continuity\" class=\"\" name=\"nda-resources-checkbox\" value=\"business-continuity\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eResumen de prueba de continuidad empresarial y recuperación en caso de desastre\u003c/label\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"field-error js-field-error\"\u003eSelecciona al menos un recurso\u003c/div\u003e","katamari-modal-security-contact-form-4":"Solicitar recursos","zen-security-186":"Seguridad","zen-privacy-80":"Información adicional","zen-privacy-81":"Este marco aclara las responsabilidades de cada parte con respecto a los controles relacionados con la seguridad y la privacidad de sus datos.","zen-security-8b":"ISO 27701:2019","zen-security-9b":"Zendesk cuenta con el certificado ISO 27701:2019. El certificado puede descargarse \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eaquí\u003c/span\u003e\u003c/a\u003e.","zen-security-38b":"Certificado ISO 27701:2019","zen-privacy-82":"Puede consultar y/o formalizar el APD de Zendesk \u003ca href=\"/company/data-processing-form/\" class=\"anchor\"\u003eaquí\u003c/a\u003e. El APD de Zendesk cubre las actividades de tratamiento específicas y las medidas de seguridad aplicables a nuestros servicios e incorpora las nuevas Cláusulas Contractuales Estándar de la Unión Europea (CCE de la UE).","zen-privacy-83":"Si necesitas que tu APD actual de Zendesk se actualice para incorporar los nuevos CCE de la UE y el Anexo del Reino Unido, pero no deseas ejecutar un nuevo APD, puedes revisar y/o ejecutar el Anexo de transferencia de datos de Zendesk \u003ca href=\"https://powerforms.docusign.net/03391e85-99c8-44ae-bbbf-0cd96fe693f8?env=na1\u0026acct=8725a1f1-98bf-4717-85b6-d476c99aae78\u0026accountId=8725a1f1-98bf-4717-85b6-d476c99aae78\" target=\"_blank\" class=\"anchor\"\u003eaquí\u003c/a\u003e.","zen-privacy-84":"Los suscriptores pueden leer nuestras \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\" target=\"_blank\" class=\"anchor\"\u003eGuías de productos\u003c/a\u003e y la \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\" target=\"_blank\" class=\"anchor\"\u003ePolítica de supresión de datos de servicio\u003c/a\u003e para obtener información detallada sobre cómo usar productos de Zendesk para asistir en el cumplimiento de las leyes de protección de datos y privacidad.","zen-legal-53":"\u003ca href=\"/company/us-addendum/\" class=\"anchor\"\u003eAdenda de Estado de EE. UU.\u003c/a\u003e","zen-privacy-85":"Si desea revisar y/o ejecutar el Apéndice de EE. UU. al Acuerdo principal de Servicios de Zendesk, haga clic \u003ca href=\"/company/us-addendum/\"\u003eaquí\u003c/a\u003e.","_tms_delivery":"2024-12-17 19:17:04","zen-security-107a":"Nuestro \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eprograma de recuperación ante desastres (RD)\u003c/a\u003e se asegura de que nuestros servicios sigan estando disponibles y sean fácilmente recuperables en caso de desastre.","zen-security-107b":"Esto se logra mediante el establecimiento de un entorno técnico sólido, la creación de planes de recuperación ante desastres y la realización de \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-contact-modal\" target=\"\"\u003e\u003cspan\u003eactividades\u003c/span\u003e\u003c/a\u003e de prueba.","zen-pci-1":"¿Cumple Zendesk la normativa PCI?","zen-pci-2":"¿Qué necesito para cumplir la normativa PCI?","zen-adpp-1":"Privacidad y protección de datos avanzadas","zen-adpp-2":"Para las empresas que necesitan un nivel superior de privacidad y seguridad de datos, Zendesk ofrece el \u003ca href=\"/customer-data-privacy-protection/\"\u003ecomplemento Privacidad y protección de datos avanzadas\u003c/a\u003e. El complemento incluye funciones de cifrado BYOK, políticas personalizables de retención de datos, ocultación de datos, ocultación de información personal identificable y registros de acceso.","zen-privacy-26-1":"Para acceder a las BCR de Zendesk, puede consultar:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf\" target=\"_blank\"\u003eNormas corporativas de vinculación de la UE para el Procesador de Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf\" target=\"_blank\"\u003eNormas corporativas de vinculación de la UE para el Controlador de Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-privacy-26-2":"Para acceder a las BCR de Zendesk, puede consultar:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf\" target=\"_blank\"\u003eNormas corporativas de vinculación del Procesador de Zendesk en el Reino Unido\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf\" target=\"_blank\"\u003eNormas corporativas de vinculación del Controlador de Zendesk en el Reino Unido\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-ai-1":"IA de Zendesk","zen-ai-2":"IA de Zendesk","zen-ai-3":"Zendesk IA se basa en los principios fundamentales de privacidad, seguridad y cumplimiento, por diseño.","zen-ai-4":"Complemento de IA avanzada","zen-ai-5":"Funciones basadas en OpenAI","zen-ai-6":"Seguridad de los datos","zen-ai-7":"Los Datos de servicio tratados por la IA de Zendesk están sujetos a todos los estándares y compromisos de seguridad, incluido el cumplimiento de las sólidas \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4980543927322\"\u003eMedidas de seguridad empresarial\u003c/a\u003e de Zendesk y el almacenamiento dentro del entorno de Zendesk que cumple con \u003ca href=\"https://www.zendesk.com/trust-center/#artifacts-nda:~:text=Security%20Compliance-,SOC%202%20Type%20II,-We%20undergo%20routine\"\u003eSOC 2\u003c/a\u003e. Los Datos de servicio no se compartirán con ningún otro cliente.","zen-ai-8":"Modelo de seguridad","zen-ai-9":"Todos los modelos desarrollados por Zendesk son modelos de clasificación, lo que significa que están entrenados para leer y clasificar las entradas en una de un número determinado de categorías creadas por Zendesk. Dado que estos modelos no son generativos, el modelo no produce ningún contenido, y \u003cstrong\u003eno es posible que el modelo reproduzca los datos\u003c/strong\u003e.","zen-ai-10":"Formación del modelo","zen-ai-11":"¿Utiliza Zendesk los datos de servicio al cliente para formar modelos de aprendizaje automático?","zen-ai-12":"\u003cstrong\u003e¿Cómo protege Zendesk los datos de servicio cuando se utilizan para la formación de modelos?\u003c/strong\u003eAntes de usar los Datos de Servicio para entrenar una funcionalidad de ML genérica, Zendesk aplica procesos de agregación y saneamiento, según sea necesario. Para el entrenamiento del modelo no se utilizan campos destinados a la admisión de datos personales ni archivos adjuntos a los tickets. \u003cstrong\u003eZendesk se compromete a garantizar que el modelo no reproducirá ningún Dato de Servicio.\u003c/strong\u003e No existe ningún riesgo de que los datos de un cliente se expongan a otro cliente a través de los resultados del modelo. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5729714731290#h_01H128YHC41CMTD1GKDAW2Y2N4\"\u003e Véase \u003c/a\u003eInformación sobre el uso de datos de IA.","zen-ai-13":"Además, los Datos de Servicio nunca se compartirán con terceros para entrenar modelos externos de aprendizaje automático.","zen-ai-14":"Localización y alojamiento de datos","zen-ai-15":"Todos los Datos de Servicio se alojan en las \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data\"\u003eregiones AWS\u003c/a\u003e existentes de Zendesk. Para conocer las ubicaciones de alojamiento de los subencargados, consulta la \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy\"\u003ePolítica de subencargados de Zendesk\u003c/a\u003e","zen-ai-16":"El uso de la IA de Zendesk no afecta a ningún compromiso de localización de datos del suscriptor, incluidos los disponibles en el \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on\"\u003eComplemento de Localización de Centros de Datos\u003c/a\u003e. Los Datos de Servicio de los suscriptores que cumplan los requisitos seguirán alojándose en la región seleccionada.","zen-ai-17":"Privacidad de los datos","zen-ai-18":"Todos los productos y funciones de Zendesk están diseñados teniendo en cuenta la privacidad, y el Zendesk AI no es una excepción.","zen-ai-19":"Los suscriptores pueden \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003ecumplir\u003c/a\u003e con varias leyes de privacidad (como el RGPD y la CCPA) cuando usan Zendesk, incluidas las funciones de la IA de Zendesk.","zen-ai-20":"HIPAA","zen-ai-21":"La IA de Zendesk puede contar con cobertura conforme al \u003ca href=\"/company/business-associate-agreement/\"\u003eAcuerdo de Asociado de Negocios (BAA)\u003c/a\u003e de Zendesk.","zen-ai-22":"Los suscriptores interesados en celebrar un BAA con Zendesk deben tener acceso al \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance\"\u003ecomplemento de Cumplimiento Avanzado\u003c/a\u003e.","zen-ai-23":"Las prácticas de seguridad de datos de OpenAI están disponibles \u003ca href=\"https://openai.com/security\"\u003eaquí\u003c/a\u003e.","zen-ai-24":"Zendesk utiliza modelos preentrenados de OpenAI, y OpenAI nunca utilizará los Datos de Servicio para ningún otro propósito que no sea proporcionar y asegurar su servicio al suscriptor. Una vez entregado el producto, se borran los Datos de Servicio.","zen-ai-25":"OpenAI nunca utilizará los Datos de Servicio para el entrenamiento de modelos o cualquier otra forma de mejora del servicio.","zen-ai-26":"OpenAI admite la localización del procesamiento de datos en el Espacio Económico Europeo (EEE) y Suiza para los clientes que cumplen los requisitos. Sin embargo, ten en cuenta que OpenAI no almacena ni aloja datos de servicio, que solo se procesan en la memoria para ofrecer el resultado.","zen-ai-27":"Zendesk utiliza la política de \"Cero Retención de Datos\" de OpenAI para que ningún Dato de Servicio sea almacenado o alojado por OpenAI después de que se haya entregado el producto. Como resultado, el uso de OpenAI no afecta la capacidad de los suscriptores de \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003ecumplir\u003c/a\u003e con varias leyes de privacidad (como el RGPD y la CCPA) al usar Zendesk.","zen-ai-28":"Todas las funciones de OpenAI dentro de Zendesk son opcionales. Los suscriptores que no deseen utilizar estas funciones no tienen que activarlas, y siempre pueden desactivarlas a través del Centro de Administración.","zen-ai-29":"Algunas funciones de OpenAI se pueden usar en cuentas que cumplen con la HIPAA. Consulte la página \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance\"\u003eCumplimiento avanzado\u003c/a\u003e para obtener más información.","zen-ai":"","zen-ai-30":"Precisión del modelo","zen-ai-31":"Las alucinaciones son un riesgo intrínseco para las características generativas de la IA. Zendesk hace dos cosas para mitigar este riesgo:","zen-ai-32":"Zendesk utiliza la técnica de generación aumentada de recuperación (RAG) para garantizar que las respuestas generadas o los resultados de búsqueda se basan en contenido específico de la base de conocimientos.","zen-ai-33":"El equipo de desarrollo de Zendesk inspecciona regularmente las respuestas con comentarios negativos del usuario final para detectar alucinaciones y desarrollar herramientas que puedan detectar y prevenir automáticamente dichos escenarios.","zen-security-187":"Certificado ISO 27018:2015","zen-security-188":"ISO 27018:2015","zen-security-189":"Zendesk cuenta con el certificado ISO 27018:2015. El certificado puede descargarse \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eaquí\u003c/span\u003e\u003c/a\u003e.","zen-ai-7b":"Las funciones de la IA generativa están actualmente impulsadas por OpenAI. OpenAI elimina todos los datos después de producir el resultado, sin ningún almacenamiento. Las prácticas de seguridad de datos de OpenAI están disponibles \u003ca href=\"https://openai.com/security\"\u003eaquí\u003c/a\u003e.","zen-ai-11b":"Zendesk ofrece tres tipos de funcionalidad de aprendizaje automático:","zen-ai-11c":"\u003cstrong\u003e1. Funcionalidad de ML específica de la cuenta:\u003c/strong\u003e Zendesk crea modelos de aprendizaje automático adaptados a la cuenta de un cliente utilizando solo datos existentes en la cuenta. Los modelos específicos de la cuenta no serán utilizados por ningún otro cliente.","zen-ai-11d":"\u003cstrong\u003e2. Funcionalidad de ML genérica:\u003c/strong\u003e Zendesk utiliza los datos de servicio para formar a sus modelos genéricos de aprendizaje automático entre cuentas para que sean predictivos y útiles para múltiples clientes de Zendesk. Estos incluyen modelos globales y del sector. Estos modelos nunca revelarán los Datos de servicio de un cliente a otro cliente, porque no son “generativos” (es decir, no crean texto).","zen-ai-11e":"\u003cstrong\u003e3. Funcionalidad de ML generativo compatible con OpenAI:\u003c/strong\u003e Los modelos OpenAI están preentrenados y los datos de los clientes de Zendesk nunca serán utilizados por OpenAI (ni por ningún otro tercero) para formar a su(s) modelo(s).","zen-ai-16b":"Nota: Zendesk WFM (Tymeshift), Zendesk QA (Klaus) y Ultimate Service Data se alojan en Google Cloud Platform en las regiones que se proporcionan a continuación:","zen-ai-16c":"\u003cstrong\u003eProducto\u003c/strong\u003e","zen-ai-16c1":"Zendesk WFM (Tymeshift)","zen-ai-16c2":"Zendesk QA (Klaus)","zen-ai-16c3":"Ultimate","zen-ai-16d":"\u003cstrong\u003eUbicación(es) de alojamiento de datos de servicio\u003c/strong\u003e","zen-ai-16d1":"EE. UU., Alemania","zen-ai-16d2":"Alemania","zen-ai-16d3":"EE. UU., Bélgica","zen-ai-34":"Funciones impulsadas por agentes de Zendesk AI (Ultimate)","zen-ai-35":"Puedes obtener más información sobre la seguridad y privacidad del agente de IA de Ultimate \u003ca href=\"https://www.ultimate.ai/security-privacy\"\u003eaquí\u003c/a\u003e.","zen-ai-36":"La IA de Zendesk se basa en los principios fundamentales de privacidad, seguridad y cumplimiento, por diseño. Nuestro compromiso de ofrecer a las empresas los productos y soluciones más seguros y fiables posibles está integrado en nuestro ADN. Como parte de todo esto, Zendesk estableció un conjunto de \u003ca href=\"https://www.zendesk.com/newsroom/articles/building-responsible-ai/\"\u003eprincipios de diseño\u003c/a\u003e que no solo establecen el estándar para la forma en que diseñamos, desarrollamos y construimos todo lo que hacemos, sino que establecen una base clara para nuestro uso de la IA generativa para las experiencias de los clientes (CX y las experiencias de los empleados (EX)).","last_modified_by":"bureauworks","canonical":"https://www.zendesk.es/trust-center/","seoTitle":"Seguridad, privacidad y legal | Centro de confianza de Zendesk","seoDescription":"Consulte más información sobre cómo Zendesk gestiona, trata y protege los datos e interacciones de sus clientes a través del Centro de confianza de 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