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data-v-bad94b42> Forums </a></li> <li class="external-links__item" data-v-bad94b42><a href="https://www.netlify.com/support/" target="_blank" rel="noopener noreferrer" class="external-links__link" data-v-bad94b42> Contact support </a></li></ul></div> <nav aria-label="Netlify navigation" class="navbar__nav is-visible-mamabear navbar__authlinks is-not-visible-mamabear" data-v-1733a580><div class="navbar__nav-list" data-v-1733a580><a href="https://app.netlify.com/login" rel="noopener noreferrer" class="navbar__nav-link" data-v-1733a580> Log in </a> <a href="https://app.netlify.com/signup" target="self" rel="noopener noreferrer" class="navbar__nav-link signup-button" data-v-1733a580> Sign up </a></div></nav></div></div> <div class="wrapper__sidebar wrapper__toc"><nav aria-label="On this page" data-toc="" class="contents wrapper__sidebar-interior"> <details><summary class="contents__header">On this page</summary> <ol><li><a href="/welcome/get-help/resources-and-tips/#resources" data-slug="resources">Resources</a> </li><li><a href="/welcome/get-help/resources-and-tips/#fix-deploy-failures-and-build-errors" data-slug="fix-deploy-failures-and-build-errors">Fix deploy failures and build errors</a> </li><li><a href="/welcome/get-help/resources-and-tips/#tips-for-requesting-support-by-email" data-slug="tips-for-requesting-support-by-email">Tips for requesting support by email</a> <ul><li><a href="/welcome/get-help/resources-and-tips/#site-name" data-slug="site-name">Site name</a> </li><li><a href="/welcome/get-help/resources-and-tips/#email-address" data-slug="email-address">Email address</a> </li><li><a href="/welcome/get-help/resources-and-tips/#team-account-slug" data-slug="team-account-slug">Team account slug</a> </li><li><a href="/welcome/get-help/resources-and-tips/#screenshots" data-slug="screenshots">Screenshots</a> </li></ul></li><li><a href="/welcome/get-help/resources-and-tips/#learn-with-example-site" data-slug="learn-with-example-site">Learn with example site</a> </li></ol></details></nav></div> <section class="wrapper__content"><header class="content__default"><div class="wrapper__breadcrumbs"><span class="breadcrumb__item"><span>Welcome</span> <span class="breadcrumb__break">/</span></span><span class="breadcrumb__item"><span>Get help</span> <span class="breadcrumb__break">/</span></span></div> <h1>Help resources and tips</h1></header> <div class="content__default"><p>Netlify provides several self-serve and interactive help resources outside of these product docs.</p> <h2 id="resources"><a href="#resources" class="header-anchor">#</a> Resources</h2> <ul><li><strong><a href="https://open-api.netlify.com/" target="_blank" rel="noopener noreferrer">API endpoint reference</a>:</strong> reference for the Netlify REST API.</li> <li><strong><a href="https://cli.netlify.com/" target="_blank" rel="noopener noreferrer">CLI command reference</a>:</strong> online access to all help strings in the Netlify CLI.</li> <li><strong><a href="https://developers.netlify.app/sdk/get-started/introduction/" target="_blank" rel="noopener noreferrer">Netlify SDK docs</a>:</strong> instructions and references for developing Netlify Integrations to extend the capabilities of the Netlify platform and streamline workflows.</li> <li><strong><a href="https://visual-editor-reference.netlify.com/" target="_blank" rel="noopener noreferrer">Visual Editor reference docs</a>:</strong> technical reference documentation for Visual Editor APIs.</li> <li><strong><a href="https://developers.netlify.com/guides/" target="_blank" rel="noopener noreferrer">Developer guides</a>:</strong> guides, examples, and demonstrations of using the Netlify platform.</li> <li><strong><a href="https://www.netlify.com/blog/tutorials/" target="_blank" rel="noopener noreferrer">Tutorial blog posts</a>:</strong> step-by-step explorations of composable architecture.</li> <li><strong><a href="https://www.youtube.com/c/NetlifyApp/playlists?view=50&sort=dd&shelf_id=2" target="_blank" rel="noopener noreferrer">Jamstack Explorers videos</a>:</strong> a library of videos to help you get more expertise in building for the web with modern tools and techniques.</li> <li><strong><a href="https://answers.netlify.com/" target="_blank" rel="noopener noreferrer">Forums</a>:</strong> public discussion of ideas and questions with Netlify staff and your fellow Netlify users. Before posting a new question, review our guide on <a href="https://answers.netlify.com/t/asking-great-questions-to-get-great-answers/374" target="_blank" rel="noopener noreferrer">asking great questions to get great answers</a>.</li> <li><strong><a href="https://answers.netlify.com/c/Netlify-support/support-guides/52" target="_blank" rel="noopener noreferrer">Support Guides</a>:</strong> verified content in the Forums written by Netlify support engineers to help solve common problems. Check our guide on <a href="https://answers.netlify.com/t/support-guides-or-how-to-find-answers-for-frequent-questions/4403" target="_blank" rel="noopener noreferrer">how to find answers for frequent questions</a> for an index of our most useful Support Guides.</li> <li><strong><a href="https://www.netlify.com/support/" target="_blank" rel="noopener noreferrer">Support form</a>:</strong> private support requests. If you have a specific question or need to reach support privately, and you have a paid subscription, you can contact Netlify support directly by email using the online support form.</li> <li><strong><a href="https://www.netlify.com/support-scope/" target="_blank" rel="noopener noreferrer">Scope of support</a>:</strong> limits to the usage and configurations we can support.</li> <li><strong><a href="https://www.netlifystatus.com/" target="_blank" rel="noopener noreferrer">Status page</a>:</strong> current status of Netlify systems.</li> <li><strong><a href="https://www.netlify.com/pricing/" target="_blank" rel="noopener noreferrer">Pricing page</a>:</strong> feature availability by team plan or add-on level.</li></ul> <h2 id="fix-deploy-failures-and-build-errors"><a href="#fix-deploy-failures-and-build-errors" class="header-anchor">#</a> Fix deploy failures and build errors</h2> <p>To help you fix failed deploys, Netlify offers AI capabilities that diagnose and suggest solutions for deploy failures and build errors so you can get back to shipping code.</p> <p>Learn more about Netlify’s AI capabilities to <a href="/site-deploys/fix-a-failed-deploy/">give solutions for failed deploys</a>. <img src="/images/site-deploys-ai-helps-fix-failed-deploys.png" alt="A failed deploy with a "Why did it fail?" button and a diagnosis and suggested solution above the deploy log details"></p> <h2 id="tips-for-requesting-support-by-email"><a href="#tips-for-requesting-support-by-email" class="header-anchor">#</a> Tips for requesting support by email</h2> <div class="pricing"><p class="pricing-message">This feature is available on <a href='https://www.netlify.com/pricing/?category=developer' target='_blank' class='pricing-link'>Core Pro</a> and <a href='https://www.netlify.com/pricing/?category=enterprise' target='_blank' class='pricing-link'>Enterprise</a> plans.</p></div> <div class="custom-block netlify-tip"><p class="custom-block-title">Eligibility</p> <p>Anyone can request private support for <strong>login/signup</strong> assistance, <strong>site/DNS transfer</strong>, a <strong>billing issue</strong>, or to report <strong>fraud/abuse</strong>. Private support for other topics requires a <a href="https://www.netlify.com/pricing/" target="_blank" rel="noopener noreferrer">paid plan</a>. If you can’t request private support for your question, community support is available in our <a href="https://answers.netlify.com/" target="_blank" rel="noopener noreferrer">Forums</a>.</p></div> <p>Providing specific, detailed information in your initial request may help reduce back-and-forth so we can resolve your issue together, faster. This section provides tips to help you prepare to send a request through the support form at <a href="https://www.netlify.com/support/" target="_blank" rel="noopener noreferrer">netlify.com/support</a>.</p> <h3 id="site-name"><a href="#site-name" class="header-anchor">#</a> Site name</h3> <p>You can find this information under <div aria-label="Navigation path" class="nav-path-container"><strong>Site configuration <span aria-hidden="true">></span> General <span aria-hidden="true">></span> Site details <span aria-hidden="true">></span> Site information <span aria-hidden="true">></span> Site name</strong></div>. Other places in the Netlify UI may list your site by its custom domain if you’ve configured one, so be sure to send us the <strong>Site name</strong> from this location.</p> <p>If your request pertains to multiple sites, please share all relevant site names.</p> <p>If your request isn’t about a specific site, please enter <code>n/a</code> for the site name. Questions that aren’t about a specific site are often about a user account or team account. If that’s the case, please provide the email address for your user or account slug for your team as described below.</p> <h3 id="email-address"><a href="#email-address" class="header-anchor">#</a> Email address</h3> <p>If you have multiple email addresses, be sure to use the one that’s associated with the user, site, or team that you need help with. This ensures your request will be prioritized as entitled by your subscription.</p> <h3 id="team-account-slug"><a href="#team-account-slug" class="header-anchor">#</a> Team account slug</h3> <p>If your question pertains to a team rather than a site or user, please provide the team’s account slug in the body of your request. You can find this information under <strong>Team settings > General > Team details > Team information > Slug</strong>.</p> <h3 id="screenshots"><a href="#screenshots" class="header-anchor">#</a> Screenshots</h3> <p>You can’t send screenshots through the support form, but you can add them after you’ve submitted your request. After you submit the form, you’ll get an email confirming that our help desk has received your request. You can send relevant screenshots in response to the email.</p> <h2 id="learn-with-example-site"><a href="#learn-with-example-site" class="header-anchor">#</a> Learn with example site</h2> <article class="promoted-content" data-v-b9bca5e6><div class="details" data-v-b9bca5e6><section class="content-info" data-v-b9bca5e6><div class="content-title" data-v-b9bca5e6><div class="content-title-label" data-v-b9bca5e6> <p data-v-b9bca5e6>Get started with Netlify</p></div> <div data-v-b9bca5e6><a href="https://app.netlify.com/start/deploy?repository=https://github.com/netlify/netlify-feature-tour" class="dtn-btn" data-v-b9bca5e6> Deploy to Netlify </a></div></div> <p data-v-b9bca5e6>Deploy a demo project on Netlify to make it available on the web. Get to know some key features including Deploy Previews, rollbacks, Netlify Functions, environment variables, redirects, and Netlify Forms.</p></section></div> <ul class="btn-group" data-v-b9bca5e6><li data-v-b9bca5e6><a href="/get-started/" data-v-b9bca5e6> Follow our tutorial </a></li><li data-v-b9bca5e6><a href="https://github.com/netlify/netlify-feature-tour" target="_blank" rel="noopener noreferrer" data-v-b9bca5e6> Demo repo </a></li><li data-v-b9bca5e6><a href="https://feature-tour.netlify.app/" target="_blank" rel="noopener noreferrer" data-v-b9bca5e6> Demo site </a></li></ul> </article></div>  <div class="content__default wrapper__last_updated has_page_nav"><time datetime="2024-07-19"> Last updated: July 19, 2024 </time></div> <div class="footer-page-nav"><p class="inner"> <span class="next"><a href="/welcome/get-help/ask-netlify/"> Ask Netlify overview </a> → </span></p></div> <div class="feedback"><div class="media"><div class="media__body"><h4 class="media__title"> Did you find this doc useful? 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