Frequently Asked Questions (FAQ) - TUM IT

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Looking for software for free? Problems with your mailbox? </p> <p>Here you can find answers on frequently asked questions around TUM IT.</p> </div> </div> </div> <nav id="c2892" class="frame frame-type-menu_related_pages frame-layout-0"> <a id="c5616"></a> <h2 class="hx lines"> TOP-FAQ </h2> <ul> <li> <a href="/en/it/faq/account-login-tum-id-mwnid-tumcard/account-password/i-forgot-the-password-for-my-tum-account-what-can-i-do/" title="I forgot the password for my TUM account. What can I do?" > <span>I forgot the password for my TUM account. What can I do?</span> </a> </li> <li> <a href="/en/it/faq/internet-access-eduroam-vpn-wifi/internet-access-eduroam-vpn-wifi/what-is-eduroam-and-how-can-i-use-it/" title="What is eduroam and how can I use it?" > <span>What is eduroam and how can I use it?</span> </a> </li> <li> <a href="/en/it/faq/software-hardware/software-in-general/where-can-i-dowload-software-for-free-or-at-low-cost/" title="Where can I dowload software for free or at low cost?" > <span>Where can I dowload software for free or at low cost?</span> </a> </li> <li> <a href="/en/it/faq/media-production-design/corporate-design/where-can-i-find-templates-for-the-tum-corporate-design/" title="Where can I find templates for the TUM corporate design?" > <span>Where can I find templates for the TUM corporate design?</span> </a> </li> <li> <a href="/en/it/faq/e-mail/e-mail-in-general/how-can-i-create-a-tum-e-mail-address-how-can-i-access-my-e-mails/" title="How can I create a TUM e-mail address? How can I access my e-mails?" > <span>How can I create a TUM e-mail address? How can I access my e-mails?</span> </a> </li> </ul> </nav> <nav id="c2893" class="frame frame-type-menu_subpages frame-layout-0"> <a id="c5617"></a> <h2 class="hx lines"> IT Services </h2> <ul> <li> <a href="/en/it/faq/general-questions-help-manuals/" title="General Questions, Help, Manuals" > <span>General Questions, Help, Manuals</span> </a> </li> <li> <a href="/en/it/faq/account-login-tum-id-mwnid-tumcard/" title="Account, Login, TUM ID, MWNID, TUMCard" > <span>Account, Login, TUM ID, MWNID, TUMCard</span> </a> </li> <li> <a href="/en/it/faq/storage-nas-filer-project-storage-webdisk/" title="Storage, NAS-filer, Project Storage, Webdisk" > <span>Storage, NAS-filer, Project Storage, Webdisk</span> </a> </li> <li> <a href="/en/it/faq/printing-scanning/" title="Printing & Scanning" > <span>Printing & Scanning</span> </a> </li> <li> <a href="/en/it/faq/elearning/" title="eLearning" > <span>eLearning</span> </a> </li> <li> <a href="/en/it/faq/e-mail/" title="E-mail, Exchange, webmail, mailing lists" > <span>E-mail, Exchange, webmail, mailing lists</span> </a> </li> <li> <a href="/en/it/faq/function-objects-shared-mailboxes-groups-distribution-lists-system-accounts/" title="Function objects, shared mailboxes, groups, distribution lists, system accounts" > <span>Function objects, shared mailboxes, groups, distribution lists, system accounts</span> </a> </li> <li> <a href="/en/it/faq/internet-access-eduroam-vpn-wifi/" title="Internet access, eduroam, VPN, WiFi" > <span>Internet access, eduroam, VPN, WiFi</span> </a> </li> <li> <a href="/en/it/faq/it-training/" title="IT training" > <span>IT training</span> </a> </li> <li> <a href="/en/it/faq/it-security/" title="IT Security" > <span>IT Security</span> </a> </li> <li> <a href="/en/it/faq/communication-collaboration/" title="Communication & Collaboration" > <span>Communication & Collaboration</span> </a> </li> <li> <a href="/en/it/faq/leibniz-rechenzentrum-lrz/" title="Leibniz-Rechenzentrum (LRZ)" > <span>Leibniz-Rechenzentrum (LRZ)</span> </a> </li> <li> <a href="/en/it/faq/media-production-design/" title="Media Production & Design" > <span>Media Production & Design</span> </a> </li> <li> <a href="/en/it/faq/mytum-content-management-personal-settings/" title="MyTUM Content Management, Personal Settings" > <span>MyTUM Content Management, Personal Settings</span> </a> </li> <li> <a href="/en/it/faq/otrs/" title="OTRS" > <span>OTRS</span> </a> </li> <li> <a href="/en/it/faq/computer-workplaces-cip-pools-notebooks-for-loan/" title="Computer Workplaces, CIP-Pools, Notebooks for Loan" > <span>Computer Workplaces, CIP-Pools, Notebooks for Loan</span> </a> </li> <li> <a href="/en/it/faq/sap/" title="SAP" > <span>SAP</span> </a> </li> <li> <a href="/en/it/faq/software-hardware/" title="Software & Hardware" > <span>Software & Hardware</span> </a> </li> <li> <a href="/en/it/faq/teamviewer/" title="TeamViewer" > <span>TeamViewer</span> </a> </li> <li> <a href="/en/it/faq/tumonline/" title="TUMonline" > <span>TUMonline</span> </a> </li> <li> <a href="/en/it/faq/event-management/" title="Event management" > <span>Event management</span> </a> </li> <li> <a href="/en/it/faq/authentication/" title="Authentication" > <span>Authentication</span> </a> </li> <li> <a href="/en/it/faq/websites/" title="Websites" > <span>Websites</span> </a> </li> <li> <a href="/en/it/faq/certificates/" title="Certificates" > <span>Certificates</span> </a> </li> </ul> </nav> </div> <div class="link-to-top js-link-to-top"> <a href="#content" title="go back to the top of the page"> To top </a> </div> </div> <div id="sidebar" class="sidebar"> <div id="pusher">-</div> <aside class="contact"> <div id="c3" class="frame frame-type-textmedia frame-layout-0"> <a id="c634"></a> <h3 class="hx"> Information Technology </h3> <p><b>Technical University of Munich</b><br> Arcisstr. 21<br> 80333 München </p> <p>Tel. +49.89.289.17123<br> <b><a href="mailto:it-support@tum.de">it-support@tum.de</a></b></p> </div> </aside> <aside class="side"> <div id="c9708" class="frame important box frame-type-list frame-layout-0"> <a id="c9709"></a> <h2 class="hx"> <a href="/en/it/news/it-system-service-interruption-notification/">Interruption Notification</a> </h2> <div class="tx-curlcontent"> <article class="tx-curlcontent-main"> <div class="cc_eventslist"> <div class="ccev_item"> <div class="ccev_date">2. December 2024, 08:00 – 09:00 h</div> <div class="js-accordion frame-type-textmedia frame-layout-0"> <h5 class="hx expander"><button id="accordion5id" class="cordi">eAccess: <span class="waka_what"> Wartung (Ausfall) / Maintenance (Interruption)</span></button></h5> <div id="sec5" role="region" aria-labelledby="accordion5id" class="expandable">We will conduct eAccess upgrades. Interruptions of service are possible. https://www.ub.tum.de/aktuelles/eaccess-am-02122024-voruebergehend-nicht-erreichbar</div> </div> </div> <div class="ccev_item"> <div class="ccev_date">21. January 2025, 07:00 h – 23. January 2025 17:00 h</div> <div class="js-accordion frame-type-textmedia frame-layout-0"> <h5 class="hx expander"><button class="cordi">ZV-IT: <span class="waka_what"> Wartung (Ausfall) / Maintenance (Interruption)</span></button></h5> <div role="region" aria-labelledby="accordion5id" class="expandable">Am 21., 22. und 23. Januar 2025 werden in München, Garching, Freising und Straubing alle Komplettsysteme zur Ausstellung und Verlängerung von Studentenausweisen sowie alle Ausstellungs- und Verlängerungsdrucker gewartet. Dazu gehören auch die Reinigung und Prüfung der Geräte. ZIT-Betrieb CMIT</div> </div> </div> <div class="small">Updated: 2024-11-27 20:29 CET</div> </div> </article> </div> </div> <div id="c9706" class="frame frame-type-header frame-layout-0 clearer"> <a id="c9707"></a> <h2 class="hx"> <a href="/en/it/news/itnews/">TUM IT-Newsletter - register now</a> </h2> </div> </aside> </div> </div> </div> <footer> <div class="sitefooter"> <div class="belt"> <ul class="siteinfo"><li><a href="/en/it/datenschutz/">Privacy</a></li><li><a href="/en/it/impressum/">Imprint</a></li><li><a href="/en/it/barrierefreiheit/">Accessibility</a></li></ul> <img src="https://tum.de/hsts/default" height="1" width="1" /> </div> </div> </footer> <script src="/typo3/ext/tumtheme/Resources/Public/Javascript/libs/jquery/jquery-3.5.1.min.js?1657631307"></script> <script src="/typo3/ext/t3up_carousel/Resources/Public/JavaScript/bootstrap.custom.min.js?1657631299"></script> <script src="/typo3/ext/tumtheme/Resources/Public/Javascript/libs/t3upcarousel/fancybox.custom.min.js?1657631307"></script> <script src="/typo3/ext/fetchurl/Resources/Public/JavaScript/IframeSwitch.js?1657631287"></script> <script src="/typo3/ext/tumtheme/Resources/Public/Javascript/libs/qrcode/qrious.min.js?1657631307"></script> <script src="/typo3/ext/social_gdpr/Resources/Public/JavaScript/decode.js?1657631298"></script> <script src="/typo3/ext/curlcontent/Resources/Public/JavaScript/mediatum-tabs-package.min.js?1657631285"></script> <script src="/typo3/ext/dp_cookieconsent/Resources/Public/JavaScript/dp_cookieconsent.js?1657631286"></script> <script src="/typo3/ext/tumtheme/Resources/Public/Javascript/DpCookieconsent/consent.js?1657631307"></script> <script src="/typo3/ext/tumtheme/Resources/Public/Javascript/tum.js?1669205946"></script>   <script type="text/plain" data-ignore="1" data-dp-cookieDesc="layout"> This website uses cookies and Matomo to accelerate usability. <a aria-label="learn more about cookies" tabindex="1" class="cc-link" href="/en/it/datenschutz/#AktiveKomponenten" rel="noopener noreferrer nofollow" target="_blank" > More information </a> </script> <script type="text/plain" data-ignore="1" data-dp-cookieSelect="layout"> <div class="dp--cookie-check" xmlns:f="http://www.w3.org/1999/html"> <label for="dp--cookie-require"> <input type="hidden" name="" value="" /><input disabled="disabled" class="dp--check-box" id="dp--cookie-require" tabindex="-1" type="checkbox" name="" value="" checked="checked" /> necessary </label> <label for="dp--cookie-statistics"> <input class="dp--check-box" id="dp--cookie-statistics" tabindex="1" type="checkbox" name="" value="" /> statistics </label> </div> </script> <script type="text/plain" data-ignore="1" data-dp-cookieRevoke="layout"> <div class="cc-revoke dp--revoke {{classes}}"> <i class="dp--icon-fingerprint"></i> <span class="dp--hover">Cookie Policy</span> </div> </script> <script type="text/plain" data-ignore="1" data-dp-cookieIframe="layout"> <div class="dp--overlay-inner"> <div class="dp--overlay-header">{{notice}}</div> <div class="dp--overlay-description">{{desc}}</div> <div class="dp--overlay-button"> <button class="db--overlay-submit" onclick="window.DPCookieConsent.forceAccept(this)" data-cookieconsent="{{type}}" {{style}}> {{btn}} </button> </div> </div> </script> <script type="text/javascript" data-ignore="1"> window.cookieconsent_options = { overlay: { notice: true, box: { background: 'rgba(48,112,179,.75)', text: '#fff' }, btn: { background: '#b81839', text: '#fff' } }, content: { message:'This website uses cookies and Matomo to accelerate usability.', dismiss:'dismiss <span></span>cookies', allow:'necessary <span></span>cookiess', deny: 'necessary <span></span>cookies', link:'More information', href:'/en/it/datenschutz/', target:'_blank', 'allow-all': 'all cookies', media: { notice: 'Cookie Notice', desc: 'Loading this resource will connect to external servers which use cookies and other tracking technologies to personalize and improve experience. 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