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How can I do that? <a href="javascript:print();" class="solution-print--icon print--remove" title="Print this Article" arial-role="link" arial-label="Print this Article" > <span class="icon-print"></span> <span class="text-print">Print</span> </a> </h2> <p>Modified on: Thu, 9 Mar, 2023 at 10:04 PM</p> <hr /> <article class="article-body" id="article-body" rel="image-enlarge"> <div data-identifyelement="495"><p data-identifyelement="496" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="497" dir="ltr" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;">A short video:</span></p><p data-identifyelement="496" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><br data-identifyelement="483"></p><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable" data-identifyelement="484"><div class="fr-draggable" data-identifyelement="485" style=" position: relative; padding-bottom: 56.25%; height: 0; border-radius: 0; box-shadow: 0 15px 40px rgba(63,58,79,.3); overflow: hidden; min-width:320px;"><iframe src="https://learn.exotel.com/share/1de611e4-2a1d-4017-a6bd-ad62baabf231/embed" frameborder="0" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation" data-identifyelement="486"></iframe></div></span><p data-identifyelement="496" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><br data-identifyelement="487"></p><p data-identifyelement="496" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="497" dir="ltr" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;">When you buy an ExoPhone, you will be asked to enter a 6-letter sender ID from which your SMSes will be sent. For Eg: EXOTEL, HDFCBK, SBIINB, 650022, 650007, etc.</span></p><br data-identifyelement="498"><p data-identifyelement="499" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="500" dir="ltr" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;">Let's say for some reason you entered an incorrect or a random sender ID while getting a new ExoPhone and now you want to change it. Here's what you need to do:</span></p><br data-identifyelement="501"><p data-identifyelement="502" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="503" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;">1) Go to </span><a data-identifyelement="504" href="http://my.exotel.in/Exotel/settings/site#sms-settings"><span data-identifyelement="505" style="font-size: 10pt; font-family: Arial; color: rgb(4, 156, 219); font-weight: 400;">http://my.exotel.in/settings/site#sms-settings</span></a></p><br data-identifyelement="506"><p data-identifyelement="507" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="508" dir="ltr" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;">2) Click on the 'Edit' button next to the sender ID. Remember every number can have its own sender ID. As highlighted in the image below and also you can use the same sender ID for multiple Exophones :</span></p><p data-identifyelement="507" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><br data-identifyelement="488"></p><br data-identifyelement="509"><p data-identifyelement="510" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="511" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;"><span data-identifyelement="512" style="border:none;display:inline-block;overflow:hidden;width:624px;height:167px;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3054869401/original/sBOhqxqIygPRxjvhHT927DbxF-y8vzpefA.png?1594014769" width="624" height="167" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="3054869401" data-identifyelement="513"></span></span></p><br data-identifyelement="514"><br data-identifyelement="515"><p data-identifyelement="516" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="517" dir="ltr" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;">3) Enter a 6-letter sender ID for sending TRANSACTIONAL SMS or a 6-digit sender ID for sending PROMOTIONAL SMS. This needs to be the same as the one approved by the operator. (Please refer to the </span><a data-identifyelement="518" href="https://support.exotel.com/support/solutions/articles/3000096504-trai-regulations-on-commercial-communications-dlt-portal-sms-in-india"><span data-identifyelement="519" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">TRAI regulation</span></a><span data-identifyelement="520" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;"> to understand the complete registration process for an entity and sender ID).</span></p><br data-identifyelement="521"><p data-identifyelement="522" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="523" dir="ltr" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;">4) After editing your sender ID, click on “OK”. Our team will review your Sender ID and will ask for the proof of approval that you would have received from the operator. Please share a screenshot from the operator portal which has the approval. Once this is verified by our team, your sender ID will be approved on the dashboard.   </span></p><br data-identifyelement="524"><p data-identifyelement="525" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="526" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;"><span data-identifyelement="527" style="border:none;display:inline-block;overflow:hidden;width:624px;height:292px;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3054869402/original/nWeaIyMig1Pn21EK_IVqvdyUVVfHvAtYKg.png?1594014770" width="624" height="292" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="3054869402" data-identifyelement="528"></span></span><span data-identifyelement="529" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;"><br data-identifyelement="530"></span><span data-identifyelement="531" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;"><br data-identifyelement="532"></span><span data-identifyelement="533" dir="ltr" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;">NOTE: Your sender ID will be approved only when you share the screenshot of “Approved Status” from the operator portal. </span></p><br data-identifyelement="534"><p data-identifyelement="535" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><span data-identifyelement="536" dir="ltr" style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(51, 51, 51); font-weight: 400;">We will typically approve the sender ID within a few hours. </span>The same shall reflect on your account 30 minutes post-approval.</p><p data-identifyelement="535" dir="ltr" style="line-height: 1.62; margin-bottom: 0pt;"><br data-identifyelement="489"></p><p data-identifyelement="490" dir="ltr">If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.</p><p data-identifyelement="492"><br data-identifyelement="493"></p><p data-identifyelement="494"><br data-identifyelement="495"></p><p data-identifyelement="496"><br data-identifyelement="497"></p></div> </article> <hr /> <p class="article-vote" id="voting-container" data-user-id="" data-article-id="82238" data-language="en"> Did you find it helpful?<span data-href="/support/solutions/articles/82238/thumbs_up" class="vote-up a-link" id="article_thumbs_up" data-remote="true" data-method="put" data-update="#voting-container" data-user-id="" data-article-id="82238" data-language="en" data-update-with-message="Glad we could be helpful. 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