CINXE.COM
SMS From Exotel : Exotel Support Center
<!DOCTYPE html> <!--[if lt IE 7]><html class="no-js ie6" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if IE 7]><html class="no-js ie7" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if IE 8]><html class="no-js ie8" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if IE 9]><html class="no-js ie9" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if IE 10]><html class="no-js ie10" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if (gt IE 10)|!(IE)]><!--><html class="no-js " lang="en" dir="ltr" data-date-format="non_us"><!--<![endif]--> <head> <!-- Title for the page --> <title> SMS From Exotel : Exotel Support Center </title> <!-- Meta information --> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="description" content= "" /> <meta name="author" content= "" /> <meta property="og:title" content="SMS From Exotel" /> <meta property="og:url" content="https://support.exotel.com/support/solutions/folders/92377" /> <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3095166009/logo/FUx0--qXUOOBEEPUt-Ju8JG7RHDnrM--Yg.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241120%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20241120T035651Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=042563d194e00f26a61bba88c4e66a8648299fe819e0d0ee31cd84111e946dd5" /> <meta property="og:site_name" content="Exotel Support Center" /> <meta property="og:type" content="article" /> <meta name="twitter:title" content="SMS From Exotel" /> <meta name="twitter:url" content="https://support.exotel.com/support/solutions/folders/92377" /> <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3095166009/logo/FUx0--qXUOOBEEPUt-Ju8JG7RHDnrM--Yg.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241120%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20241120T035651Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=042563d194e00f26a61bba88c4e66a8648299fe819e0d0ee31cd84111e946dd5" /> <meta name="twitter:card" content="summary" /> <link rel="canonical" href="https://support.exotel.com/support/solutions/folders/92377" /> <!-- Responsive setting --> <link rel="apple-touch-icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3095165861/fav_icon/XH2jKQbo_0tKZN7nxzFR6ici78IOTARNLQ.png" /> <link rel="apple-touch-icon" sizes="72x72" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3095165861/fav_icon/XH2jKQbo_0tKZN7nxzFR6ici78IOTARNLQ.png" /> <link rel="apple-touch-icon" sizes="114x114" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3095165861/fav_icon/XH2jKQbo_0tKZN7nxzFR6ici78IOTARNLQ.png" /> <link rel="apple-touch-icon" sizes="144x144" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3095165861/fav_icon/XH2jKQbo_0tKZN7nxzFR6ici78IOTARNLQ.png" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" /> <!-- Cogno Chat --> <script type="text/javascript"> var my_script = document.createElement("script"); my_script.setAttribute("data-email_id","abc@xyz.com" ); my_script.setAttribute("data-phone_no", Math.floor(Math.random() * 10000000000) ); my_script.setAttribute("data-account_sid","SupportPortal" ); my_script.setAttribute("data-agent_name","John" ); my_script.setAttribute("src","https://clients.allincall.in/files/deploy/embed_chatbot_140.js?v=1.1" ); document.head.appendChild(my_script); </script> <!-- Adding meta tag for CSRF token --> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="WBqMhXDcukFxBnSCmKZEGX8egobzdCq1gtX1Itc3I/V4hroBFmok6xr/eID/InLnPy0Cg6XHm8YrOLiiduzlGw==" /> <!-- End meta tag for CSRF token --> <!-- Fav icon for portal --> <link rel='shortcut icon' href='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3095165861/fav_icon/XH2jKQbo_0tKZN7nxzFR6ici78IOTARNLQ.png' /> <!-- Base stylesheet --> <link rel="stylesheet" media="print" href="https://assets9.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css" /> <link rel="stylesheet" media="screen" href="https://assets2.freshdesk.com/assets/cdn/portal_utils-83ada44a269c552c54b626cf88f4b3f5f6141b36e5921e2061b52dfba15293b5.css" /> <!-- Theme stylesheet --> <link href="/support/theme.css?v=3&d=1696333304" media="screen" rel="stylesheet" type="text/css"> <!-- Google font url if present --> <link href='https://fonts.googleapis.com/css?family=Roboto:regular,italic,500,700,700italic|Open+Sans+Condensed:300,300italic,700' rel='stylesheet' type='text/css'> <!-- Including default portal based script framework at the top --> <script src="https://assets7.freshdesk.com/assets/cdn/portal_head_v2-36ab34a3681b18368e238876f238180a275ea33aef5344965eaf6f636dc8721b.js"></script> <!-- Including syntexhighlighter for portal --> <script src="https://assets1.freshdesk.com/assets/cdn/prism-2276a193401841df09503806d718e88dcbf9c2117a3b5a1fc1065c2c8d0bc1bd.js"></script> <!-- Google tag (gtag.js) --> <script async src='https://www.googletagmanager.com/gtag/js?id=UA-146306337-3'></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-146306337-3'); </script> <!-- Access portal settings information via javascript --> <script type="text/javascript"> var portal = {"language":"en","name":"Exotel Support Center","contact_info":"","current_page_name":"article_list","current_tab":"solutions","vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":16096,"preferences":{"bg_color":"#ffffff","link_color":"#049cdb","headings_font":"Open Sans Condensed","link_color_hover":"#036690","header_color":"#ffffff","help_center_color":"#f9f9f9","tab_color":"#e5e4e2","input_focus_ring_color":"#d1d0ce","btn_background":"#ffffff","base_font":"Roboto","tab_hover_color":"#786d5f","headings_color":"#333333","footer_color":"#777777","text_color":"#333333","btn_primary_background":"#ffc554"},"image_placeholders":{"spacer":"https://assets8.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets7.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets9.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":false}; var attachment_size = 20; var blocked_extensions = ""; </script> </head> <body> <div class="page"> <header class="banner"> <div class="banner-wrapper"> <div class="banner-title"> <a href="/support/home"class='portal-logo'><span class="portal-img"><i></i> <img src='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3095166009/logo/FUx0--qXUOOBEEPUt-Ju8JG7RHDnrM--Yg.jpg' alt="Logo" onerror="default_image_error(this)" data-type="logo" /> </span></a> <h1 class="ellipsis heading">Exotel Support Center</h1> </div> <nav class="banner-nav"> <div class="welcome">Welcome <b></b> </div> <b><a href="/support/login"><b>Login</b></a></b> </nav> </div> </header> <nav class="page-tabs" > <a data-toggle-dom="#header-tabs" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile"></a> <div class="nav-link" id="header-tabs"> <a href="/support/home" class="">Home</a> <a href="/support/solutions" class="active">Solutions</a> <a href="/support/discussions" class="">Forums</a> </div> </nav> <!-- Search and page links for the page --> <section class="help-center rounded-6"> <div class="hc-search"> <div class="hc-search-c"> <h2 class="heading hide-in-mobile">How can we help you today?</h2> <form class="hc-search-form print--remove" autocomplete="off" action="/support/search/solutions" id="hc-search-form" data-csrf-ignore="true"> <div class="hc-search-input"> <label for="support-search-input" class="hide">Enter your search term here...</label> <input placeholder="Enter your search term here..." type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" aria-label="Search" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> Search </span> </button> </div> </form> </div> </div> <div class="hc-nav "> <nav> </nav> </div> </section> <!-- Notification Messages --> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrapper"> <section class="main content rounded-6 min-height-on-desktop fc-folder-show" id="folder-show-92377"> <div class="breadcrumb"> <a href="/support/solutions"> Solution home </a> <a href="/support/solutions/56673">Messaging</a> </div> <h2 class="heading">SMS From Exotel</h2> <p class="info-text"></p> <section class="article-list c-list"> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/35149-how-do-i-check-exotel-account-settings-and-sms-settings-" class="c-link">How do I check Exotel Account settings and SMS settings?</a> </div> <div class="description-text"> A short video: Exotel Account Settings 1. Click on the ‘My account’ icon on the top right of your home page. 2. Choose the settin... </div> <div class="help-text">Mon, 6 Mar, 2023 at 9:13 AM</div> </div> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/38686-what-is-an-sms-template-and-how-can-i-get-a-template-approved-" class="c-link">What is an SMS template and how can I get a template approved?</a> </div> <div class="description-text"> Short video: For the ease of sending text messages to multiple customers with similar content, you can make use of an SMS template. Templates def... </div> <div class="help-text">Sun, 5 Mar, 2023 at 5:50 PM</div> </div> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/48518-how-do-i-find-the-delivery-status-of-the-sms-i-sent-using-exotel-api-" class="c-link">How do I find the delivery status of the SMS I sent using Exotel API?</a> </div> <div class="description-text"> Short video: There are three ways to find out what happened to an SMS sent through the SMS API. Pull the status using the GET method of SMS/M... </div> <div class="help-text">Sun, 5 Mar, 2023 at 3:17 PM</div> </div> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/56992-why-has-my-sms-not-reached-the-recipient-when-will-it-reach-" class="c-link">Why has my SMS not reached the recipient? When will it reach?</a> </div> <div class="description-text"> Short video: Transactional SMSes will typically be sent to the recipient within a couple of seconds. It may vary from a few seconds to up to 30 minu... </div> <div class="help-text">Sun, 5 Mar, 2023 at 10:18 AM</div> </div> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/82238-i-want-to-change-my-sms-sender-id-header-how-can-i-do-that-" class="c-link">I want to change my SMS Sender ID(Header). How can I do that?</a> </div> <div class="description-text"> A short video: When you buy an ExoPhone, you will be asked to enter a 6-letter sender ID from which your SMSes will be sent. For Eg: EXOTEL, HDFCB... </div> <div class="help-text">Thu, 9 Mar, 2023 at 10:04 PM</div> </div> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/106164-monitoring-smss-sent-in-a-campaign" class="c-link">Monitoring SMSs sent in a Campaign</a> </div> <div class="description-text"> Video: Track Campaigns on Exotel's dashboard Suppose you set up an SMS campaign via Exotel, you can monitor the statistics of the campaign right ... </div> <div class="help-text">Wed, 1 Mar, 2023 at 7:18 PM</div> </div> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/120145-sms-is-not-working-" class="c-link">SMS is not working!</a> </div> <div class="description-text"> Maybe it's the first time you've topped up your account? Trying to get transactional SMSs to send out? Maybe you tried sending a test SMS but it did... </div> <div class="help-text">Sun, 5 Mar, 2023 at 10:19 AM</div> </div> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/126196-why-do-you-charge-for-failed-smss-" class="c-link">Why do you charge for failed SMSs?</a> </div> <div class="description-text"> Exotel is also a messaging platform. When we claim we're a platform, we mean that our partner SMS gateway providers and their operators handle the end s... </div> <div class="help-text">Tue, 7 Mar, 2023 at 11:28 AM</div> </div> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/126794-how-to-choose-an-sms-sender-id-" class="c-link">How to choose an SMS sender ID?</a> </div> <div class="description-text"> Video: In India, according to TRAI, all applications to people SMSes should be sent from a Sender-ID rather than a number. In the case of transacti... </div> <div class="help-text">Mon, 6 Mar, 2023 at 5:43 PM</div> </div> <div class="c-row c-article-row"> <i class="icon-article-table-row"></i> <div class="ellipsis article-title"> <a href="/support/solutions/articles/3000010604-how-do-i-send-an-sms-in-a-regional-language-" class="c-link">How do I send an SMS in a regional language?</a> </div> <div class="description-text"> Short video: Exotel now supports SMS in all Indian regional languages. For example, you can send this as an SMS - रेजिस्टर करने के लिए धन्यवाद !!... </div> <div class="help-text">Thu, 2 Mar, 2023 at 1:36 AM</div> </div> </section> <div class="pagination"><ul> <li class="prev disabled"><a>« Previous</a></li> <li class="active"><a>1</a></li> <li><a href="/support/solutions/folders/92377/page/2">2</a></li> <li><a href="/support/solutions/folders/92377/page/3">3</a></li> <li><a href="/support/solutions/folders/92377/page/4">4</a></li> <li class="next"><a href="/support/solutions/folders/92377/page/2">Next »</a></li> </ul></div> </section> </div> <footer class="footer rounded-6"> <nav class="footer-links"> <a href="/support/home" class="">Home</a> <a href="/support/solutions" class="active">Solutions</a> <a href="/support/discussions" class="">Forums</a> </nav> </footer> </div> <script src="https://assets8.freshdesk.com/assets/cdn/portal_bottom-34a98e1f6e4a2d6122e54625f7eba21c503bf0939cb4dc65326f10aa37467e4f.js"></script> <script src="https://assets10.freshdesk.com/assets/cdn/redactor-10a54c9b6ce9a442c8a2e6a131947e0d106a4af7c5b98360494520fc5245be28.js"></script> <script src="https://assets2.freshdesk.com/assets/cdn/lang/en-4a75f878b88f0e355c2d9c4c8856e16e0e8e74807c9787aaba7ef13f18c8d691.js"></script> <!-- for i18n-js translations --> <script src="https://assets9.freshdesk.com/assets/cdn/i18n/portal/en-89d70c1cfc14e8bfd1100be59d517490352cdbdeb82858862f30e630a2a10c2a.js"></script> <!-- Including default portal based script at the bottom --> <script> //<![CDATA[ jQuery(document).ready(function() { // Setting the locale for moment js moment.lang('en'); var validation_meassages = {"required":"This field is required.","remote":"Please fix this field.","email":"Please enter a valid email address.","url":"Please enter a valid URL.","date":"Please enter a valid date.","dateISO":"Please enter a valid date ( ISO ).","number":"Please enter a valid number.","digits":"Please enter only digits.","creditcard":"Please enter a valid credit card number.","equalTo":"Please enter the same value again.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. You'll have to be more clever.","messenger_limit_exceeded":"Oops! You have exceeded Messenger Platform's character limit. Please modify your response.","not_equal_to":"This element should not be equal to","email_address_invalid":"One or more email addresses are invalid.","twitter_limit_exceed":"Oops! You have exceeded Twitter's character limit. You'll have to modify your response.","password_does_not_match":"The passwords don't match. Please try again.","valid_hours":"Please enter a valid hours.","reply_limit_exceed":"Your reply was over 2000 characters. You'll have to be more clever.","url_format":"Invalid URL format","url_without_slash":"Please enter a valid URL without '/'","link_back_url":"Please enter a valid linkback URL","requester_validation":"Please enter a valid requester details or <a href=\"#\" id=\"add_requester_btn_proxy\">add new requester.</a>","agent_validation":"Please enter valid agent details","email_or_phone":"Please enter a Email or Phone Number","upload_mb_limit":"Upload exceeds the available 15MB limit","invalid_image":"Invalid image format","atleast_one_role":"At least one role is required for the agent","invalid_time":"Invalid time.","remote_fail":"Remote validation failed","trim_spaces":"Auto trim of leading & trailing whitespace","hex_color_invalid":"Please enter a valid hex color value.","name_duplication":"The name already exists.","invalid_value":"Invalid value","invalid_regex":"Invalid Regular Expression","same_folder":"Cannot move to the same folder.","maxlength_255":"Please enter less than 255 characters","decimal_digit_valid":"Value cannot have more than 2 decimal digits","atleast_one_field":"Please fill at least {0} of these fields.","atleast_one_portal":"Select atleast one portal.","custom_header":"Please type custom header in the format - header : value","same_password":"Should be same as Password","select2_no_match":"No matching %{container} found","integration_no_match":"no matching data...","time":"Please enter a valid time","valid_contact":"Please add a valid contact","field_invalid":"This field is invalid","select_atleast_one":"Select at least one option."} jQuery.extend(jQuery.validator.messages, validation_meassages ); jQuery(".call_duration").each(function () { var format,time; if (jQuery(this).data("time") === undefined) { return; } if(jQuery(this).hasClass('freshcaller')){ return; } time = jQuery(this).data("time"); if (time>=3600) { format = "hh:mm:ss"; } else { format = "mm:ss"; } jQuery(this).html(time.toTime(format)); }); }); // Shortcuts variables var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}}; // Date formats var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}}; var lang = { loadingText: "Please Wait...", viewAllTickets: "View all tickets" }; //]]> </script> <script type="text/javascript"> I18n.defaultLocale = "en"; I18n.locale = "en"; </script> </body> </html>