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Freshworks Analytics: Unlock Business Insights with No-Code
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class="nav-super-item home-link"> <a href="#main-content" class="skip-to-main-content" role="button" rel="nofollow, noindex">Skip to main content</a> <a class="super-logo" href="https://www.freshworks.com/"> <img class="logo logo-fworks nav-super-logo" src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> <ul class="l-nav-list nav-super-menu nav-super-left" style=""> <li class="nav-super-item card-nav has-sub-menu" > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Products</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-section"> <h1 class="section-title">Software</h2> <div class="nav-persona-product-left-section"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshdesk/?source=platform&medium=referral&campaign=platform_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Delight customers and agents with effortless service and support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/customer-service-suite/?source=platform&medium=referral&campaign=platform_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">The all-in-one solution, boosted with generative AI</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/live-chat-software/?source=platform&medium=referral&campaign=platform_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">AI-powered bots and live chat and across every messaging channel</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshservice/?source=platform&medium=referral&campaign=platform_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modern and intuitive IT and business team management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/sales/?source=platform&medium=referral&campaign=platform_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Boost sales and productivity with a unified CRM</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/marketing/?source=platform&medium=referral&campaign=platform_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Multichannel marketing campaigns for e-commerce</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> </div> <div class="nav-persona-product-section"> <div class="nav-persona-product-right-section"> <h1 class="section-title">Solutions</h2> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/customer-service-solutions/" class="sub-nav-link" tabindex="-1"> Customer Service & Support </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/it-solutions/" class="sub-nav-link" tabindex="-1"> IT Service Management </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/conversational-engagement/" class="sub-nav-link" tabindex="-1"> Conversational Engagement </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/crm/marketing" class="sub-nav-link" tabindex="-1"> Marketing Automation </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freshservice/solutions/enterprise-service-management/" class="sub-nav-link" tabindex="-1"> Enterprise Service Management </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/crm/sales/" class="sub-nav-link" tabindex="-1"> Sales Automation </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/crm-platform/" class="sub-nav-link" tabindex="-1"> Customer Relationship Management </a> </li> </ul> </div> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/products/" tabindex="-1"> View all products and solutions </a> <i class="forward" aria-hidden="true"></i> </div> </div> </li> <li class="nav-super-item card-nav has-sub-menu" > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Platform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title">Our platform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/platform/" class="sub-nav-link" tabindex="-1"> Overview </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/integrations/" class="sub-nav-link" tabindex="-1"> Integrations </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freddy-ai/" class="sub-nav-link" tabindex="-1"> AI capabilities </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Latest innovations </a> </li> </ul> </div> </div> </div> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title">More</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/apps/" class="sub-nav-link" tabindex="-1"> App marketplace </a> </li> <li class="nav-main-item-link"> <a rel=" noopener" href="https://developers.freshworks.com" class="sub-nav-link" target="_blank" tabindex="-1"> Developers </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technical alliances </a> </li> </ul> </div> </div> </div> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title featured-title">What’s New</h2> </div> <a class="featured-card" rel=" " href="https://www.freshworks.com/product-launches/" tabindex="-1"> <img src="https://website-assets-fw.freshworks.com/attachments/ckrykhl4t0cu6evfzkhmth9ao-fservicce.svg" class="feature-product-logo" alt=""> <div><p class="nav-title">Product Launch 2024</p> <p class="feature-product-description">Start using our latest AI-powered innovations today. Find out how on the 2024 product launch page.</p> </div> </a> </div> </div> </div> </div> </div> </div> </li> <li class="nav-super-item has-sub-menu " > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Resources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/theworks/" rel=" " > <span class="label"> Insights & Trends </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/customers/" rel=" " > <span class="label"> Case studies </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/academy/" rel=" " > <span class="label"> Training </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/professional-services/" rel=" " > <span class="label"> Services </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/careers/" rel=" " > <span class="label"> Careers </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/partners/" rel=" " > <span class="label"> Partners </span> </a> </li> </ul> </li> </ul> <ul class="l-nav-list nav-super-menu" style=""> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="/demo/" rel=" " >Demo</a> </li> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="https://www.freshworks.com/freshservice/pricing/" rel=" " >Pricing</a> </li> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="language-selector nav-super-item has-sub-menu hide-in-mobile"> <a class = "fw-flag-globe" href="#" title="Globe icon" role="button" aria-label="language selector" aria-haspopup="true" aria-expanded="false"></a> <div class= "language-selector-card--v2"> <ul class="row navigation-language-selector"> <li class="nav-sub-item active nav-lang-option"> <a aria-current="page" class="nav-sub-label" tabindex="-1" lang="en-us"> English </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/de/" lang="de-de" tabindex="-1"> Deutsch </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/nl/" lang="nl" tabindex="-1"> Nederlands </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/fr/" lang="fr" tabindex="-1"> Français </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/se/" lang="sv-SE" tabindex="-1"> Svenska </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/es/" lang="es" tabindex="-1"> Español (España) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/latam/" lang="es-latam" tabindex="-1"> Español (América Latina) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/br/" lang="pt-br" tabindex="-1"> Português (Brasil) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/jp/" lang="ja" tabindex="-1"> 日本語 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/ko/" lang="ko" tabindex="-1"> 한국어 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/cn/" lang="zh-CN" tabindex="-1"> 简体中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/th/" lang="th" tabindex="-1"> ภาษาไทย </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/pl/" lang="pl" tabindex="-1"> Polski </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/hk/" lang="zh-HK" tabindex="-1"> 繁體中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/tr/" lang="tr" tabindex="-1"> Türkçe </a> </li> </ul> </div> </li> <li class="nav-super-item hide-in-mobile nav-button" > <a title="" class="button button--solid button--small " rel="" role="button" target="_self" href="/products/"> Free trials</a> <input type="hidden" class="go-to-dashboard" value="Go To Account" aria-label="go to dashboard"/> </li> </ul> </div> </div> <div class="nav-primary-wrapper" tabindex="-1"> <div class="nav-primary l-page"> <div class="nav-logo-wrapper"> <div class="product-logo-wrap"> <a href="https://www.freshworks.com/platform/" class="product-logo-icon"> <img src="https://website-assets-fw.freshworks.com/attachments/ckgqmja1d0h2b6wg1n14vypim-neo.svg" class="icon product-logo-dew" alt="Freshworks Neo"> <img src="https://website-assets-fw.freshworks.com/attachments/ckgqmja1d0h2b6wg1n14vypim-neo.svg" class="icon sub-product-logo-dew" alt=""> Freshworks Neo </a> </div> <a href="#" class="nav-burger" title="Burger Navigation icon" role="button" aria-haspopup="true" aria-expanded="false"> <span class="nav-burger-icon"></span> </a> </div> <ul class="l-nav-list nav-main-menu" > <li class="nav-main-item caps-heading-12 has-sub-menu " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Features</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/apps/" rel=" " > <span class="label"> Marketplace </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/platform/neo-channels/" rel=" " > <span class="label"> Messaging </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/platform/neo-collaboration-platform/" rel=" " > <span class="label"> Collaboration </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/platform/custom-objects/" rel=" " > <span class="label"> Custom Objects </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/platform/analytics/" rel=" " > <span class="label"> Analytics </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/platform/neo-admin-center/" rel=" " > <span class="label"> Neo Admin Center </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://developer.freshworks.com/" rel=" " > <span class="label"> Developer Portal </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/platform/unified-customer-record/" rel=" " > <span class="label"> Unified Customer Record </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/platform/events-and-notifications/" rel=" " > <span class="label"> Events and Notifications </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/freddy-ai/" rel=" " > <span class="label"> Freddy AI </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/platform/technology-alliances/" rel=" " >Technology Alliances</a> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/neo-news/" rel=" " >What's New</a> </li> <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="persona_product_menu_v2" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Products</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshdesk/?source=platform&medium=referral&campaign=platform_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Delight customers and agents with effortless service and support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/customer-service-suite/?source=platform&medium=referral&campaign=platform_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">The all-in-one solution, boosted with generative AI</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/live-chat-software/?source=platform&medium=referral&campaign=platform_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">AI-powered bots and live chat and across every messaging channel</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshservice/?source=platform&medium=referral&campaign=platform_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modern and intuitive IT and business team management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/sales/?source=platform&medium=referral&campaign=platform_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Boost sales and productivity with a unified CRM</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/marketing/?source=platform&medium=referral&campaign=platform_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Multichannel marketing campaigns for e-commerce</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/products/" tabindex="-1"> <div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center"> <span class="forward--link forward--link--label"> View all products and solutions <span class="forward--link--icon" aria-hidden="true"></span> </span> </div> </a> </div> </div> </li> <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="platform_menu" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Platform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/cksboasca00pdqcg0pkvyos74-features-icon.svg" class="icon" alt=""> <h2 class="nav-main-item-title">Our platform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/platform/" class="sub-nav-link" tabindex="-1"> Overview </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/integrations/" class="sub-nav-link" tabindex="-1"> Integrations </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freddy-ai/" class="sub-nav-link" tabindex="-1"> AI capabilities </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Latest innovations </a> </li> </ul> </div> </div> </div> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/ckvs2ag9r05dijsg07fsuibg7-know-more.full.png" class="icon" alt=""> <h2 class="nav-main-item-title">More</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/apps/" class="sub-nav-link" tabindex="-1"> App marketplace </a> </li> <li class="nav-main-item-link"> <a rel=" noopener" href="https://developers.freshworks.com" class="sub-nav-link" target="_blank" tabindex="-1"> Developers </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technical alliances </a> </li> </ul> </div> </div> <div class="card-width"> <div class="nav-main-item-list"> <a rel=" " href="https://www.freshworks.com/product-launches/" tabindex="-1"> <img src="https://website-assets-fw.freshworks.com/attachments/ckrykhl4t0cu6evfzkhmth9ao-fservicce.svg" class="feature-product-logo" alt=""> <div><p class="nav-title">Product Launch 2024</p> <p class="feature-product-description">Start using our latest AI-powered innovations today. Find out how on the 2024 product launch page.</p> </div> </a> </div> </div> </div> <div class="col-md-4"> </div> </div> </div> </div> </li> <li class="nav-main-item caps-heading-12 has-sub-menu hide-in-desktop " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Resources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/product-launches/" rel=" " > <span class="label"> Product Innovations </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/customers/" rel=" " > <span class="label"> Case studies </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/academy/" rel=" " > <span class="label"> Training </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/services/" rel=" " > <span class="label"> Services </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/careers/" rel=" " > <span class="label"> Careers </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" 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Türkçe </option> </select> </form> <!-- <span class="nav-label lang-choice" data-lang="">English</span> <i class="icon-arrow-down"></i> --> </li> <li class="nav-main-item caps-heading-12 nav-main-item-button hide-in-desktop " > <a title="Free Trial" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/products/"> Free Trial</a> <input type="hidden" class="go-to-dashboard" value="Go To Account" aria-label="go to dashboard"/> </li> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a tabindex="-1" href="https://www.freshworks.com/"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="/demo/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://www.freshworks.com/freshservice/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" undefined/analytics"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/analytics"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/analytics"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/analytics"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se/analytics"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/analytics"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/analytics"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/analytics"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/analytics"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko/analytics"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn/analytics"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th/analytics"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl/analytics"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk/analytics"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr/analytics"> Türkçe </option> </select> </form> <!-- <span class="nav-label lang-choice" data-lang="">English</span> <i class="icon-arrow-down"></i> --> </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section data-text-list="[]" class="first-fold section-banner-cta-home align-center section-light-grey " > <div class="container l-banner "> <h1 class="align-center h2-48 mb-md">Unlock Critical Business Insights<br /> <span class="animated-text">with No-code Analytics</span></h1> <p class="align-center para-24">Powerful Analytics Engine, tailor-made for Freshworks users.</p> <p> </p> </div> </section> <section class="pb-xl section-light-grey " data-scroll-target="" id =""> <div class="l-page container align-center"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. 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No queries, SQL, or training required.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/cl3bt6woz0046xgfn7wsuqwqb-anywhere.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h4>Analytics anywhere</h4> <p>Work from home, anywhere, or on the go - Freshworks Analytics has your back. Be it desktop or mobile.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/cl3bt6wqn0085yffni0bxfpii-analytics-2.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h4>Analytics Customized</h4> <p>Customize your reports to styles that matches with that of your team - change colors, widget sizes, or metrics to your team's needs.</p> </div> </div> </div> </div> </section> <section id="102646202667336" class="section-bucket section-text-media l-section "> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Power-packed features to help with business insights</h2> </div> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row banner-vertical-alignment flex-row-reverse"> <div id="feature-content-80029242757584" class=" feature-screenshot-left__content col-md-5"> <p class="h4">Create reports tailored for your business</p> <p>Use curated reports or create custom reports to track business KPIs. Create widgets with metrics and attributes available out-of-the-box or even custom build them using operators and functions.</p> <p><strong>REPORTS | WIDGETS | METRICS & ATTRIBUTES</strong></p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-7"> <div class="image-wrapper-80"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3btqbkp00layffn7xncol3o-create.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqbkp00layffn7xncol3o-create.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3btqbkp00layffn7xncol3o-create.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqbkp00layffn7xncol3o-create.one-sixth.png 2x" alt="create" /> <img class="original-image fadeIn " alt="create" title="" src="" srcset="" /> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-80029242757584'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="52192984407150" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row banner-vertical-alignment"> <div id="feature-content-57412282847865" class=" feature-screenshot-right__content col-md-5"> <p class="h4">Customize, as you please</p> <p>Customize reports to reflect your business needs as well as style. Change colors, resize widgets, add images, or even GIFs, play around with backgrounds and borders to make reports distinctively your own.</p> <p><strong>IMAGE WIDGETS | STYLING</strong></p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-7"> <div class="image-wrapper-80"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3btqblz00b9xgfnq7z0126m-customize.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqblz00b9xgfnq7z0126m-customize.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3btqblz00b9xgfnq7z0126m-customize.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqblz00b9xgfnq7z0126m-customize.one-sixth.png 2x" alt="customize" /> <img class="original-image fadeIn " alt="customize" title="" src="" srcset="" /> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-57412282847865'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="118304097989608" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row banner-vertical-alignment flex-row-reverse"> <div id="feature-content-127002928724138" class=" feature-screenshot-left__content col-md-5"> <p class="h4">Slice and dice, however you like</p> <p>Use powerful filtering features such as interactive filters, quick filters that allow you to filter and derive synthesised insights across the most granular level of data.</p> <p><strong>INTERACTIVE FILTERS | QUICK FILTERS | DRILL DOWN | UNDERLYING DATA</strong></p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-7"> <div class="image-wrapper-80"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3btqe7h00baxgfn8dssfpdy-slice-dice.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqe7h00baxgfn8dssfpdy-slice-dice.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3btqe7h00baxgfn8dssfpdy-slice-dice.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqe7h00baxgfn8dssfpdy-slice-dice.one-sixth.png 2x" alt="slice dice" /> <img class="original-image fadeIn " alt="slice dice" title="" src="" srcset="" /> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-127002928724138'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="97426904226736" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row banner-vertical-alignment"> <div id="feature-content-45233919819582" class=" feature-screenshot-right__content col-md-5"> <p class="h4">Share reports seamlessly</p> <p>Keep your team members on the same page with efficient report-sharing and access controls to view, comment, or edit them.</p> <p><strong>REPORT SHARING | DATA EXPORTS | REPORT SCHEDULES | PRESENTATION MODE</strong></p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-7"> <div class="image-wrapper-80"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3btqev000lbyffnssn4kmio-share.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqev000lbyffnssn4kmio-share.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3btqev000lbyffnssn4kmio-share.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqev000lbyffnssn4kmio-share.one-sixth.png 2x" alt="share" /> <img class="original-image fadeIn " alt="share" title="" src="" srcset="" /> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-45233919819582'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="147880122487095" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row banner-vertical-alignment flex-row-reverse"> <div id="feature-content-137441525605653" class=" feature-screenshot-left__content col-md-5"> <p class="h4">Access insights, on-the-go</p> <p>Access insights whenever and from wherever you work - be it desktop or mobile. Go one step further and even 'ask' for insights on your reports which Freddy AI, our AI bot, will answer for you.</p> <p><strong>MOBILE ANALYTICS | FREDDY AI</strong></p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-7"> <div class="image-wrapper-80"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3btqev100lcyffnkcy6hgi7-mobile-analytics.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqev100lcyffnkcy6hgi7-mobile-analytics.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3btqev100lcyffnkcy6hgi7-mobile-analytics.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3btqev100lcyffnkcy6hgi7-mobile-analytics.one-sixth.png 2x" alt="mobile analytics" /> <img class="original-image fadeIn " alt="mobile analytics" title="" src="" srcset="" /> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-137441525605653'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class=" l-section section-light-grey " data-scroll-target="" id =""> <div class="mb-lg mt-sm align-center l-page"> <h2 class="align-center">Get a glimpse of all the Analytics features from these resources</h2> </div> <div class=' banner-badges align-center banner-badges-light-grey stack' id="stripe-135701759458824"> <div class="align-center pt-sm pb-sm font-color-light"> <div class="pt-xs"> <a title="" class="button button--solid " rel="noopener" role="button" target="_blank" href="https://www.freshworks.com/assets/resources/analytics-datasheet-new.pdf"> Download Datasheet</a> <a title="" class="button button--solid " rel="" role="button" target="_self" href="https://freshdesk.com/assets/resources/freshdesk/Freshworks-Analytics-User-Guide.pdf"> DOWNLOAD USER GUIDE</a> </div> </div> </div> </section> <section id="" data-scroll-target="" class="pt-xl"> <div class="l-section-heading align-center "> <h2 class="align-center">Leaders across industries love Freshworks Analytics</h2> </div> <div class="l-page container l-grid"> <div class="row"> <div class="col-sm-4 accolade-margin"> <div class="accolade-card"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3cik2f701wzyffnyyzmwl8f-university-of-aberdeen.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3cik2f701wzyffnyyzmwl8f-university-of-aberdeen.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3cik2f701wzyffnyyzmwl8f-university-of-aberdeen.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3cik2f701wzyffnyyzmwl8f-university-of-aberdeen.one-sixth.png 2x" alt="university of aberdeen" /> <img class="original-image fadeIn " alt="university of aberdeen" title="" src="" srcset="" /> </div> <div class="align-center accolade-content"> <p>"In just eight weeks, we had everything up and running and importantly, analytics from day one. The beauty of the platform is that anyone can take information from the frontline service desk team and turn it into actions."</p> <p><span class="forward--link link mt-xs">Know more</span></p> </div> </div> </div> <div class="col-sm-4 accolade-margin"> <div class="accolade-card"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3cijkzs01mnxgfnrg10qm1b-sify.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3cijkzs01mnxgfnrg10qm1b-sify.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3cijkzs01mnxgfnrg10qm1b-sify.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3cijkzs01mnxgfnrg10qm1b-sify.one-sixth.png 2x" alt="sify" /> <img class="original-image fadeIn " alt="sify" title="" src="" srcset="" /> </div> <div class="align-center accolade-content"> <p>"We were able to gather intent data from email engagement and profile our audience and market to niches better. In a nutshell, the CRM became integral to our organization, rather than a supporting force."</p> <p><span class="forward--link link mt-xs">Know more</span></p> </div> </div> </div> <div class="col-sm-4 accolade-margin"> <div class="accolade-card"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3cij3m301mmxgfntdun0g8j-vice.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3cij3m301mmxgfntdun0g8j-vice.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3cij3m301mmxgfntdun0g8j-vice.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3cij3m301mmxgfntdun0g8j-vice.one-sixth.png 2x" alt="vice" /> <img class="original-image fadeIn " alt="vice" title="" src="" srcset="" /> </div> <div class="align-center accolade-content"> <p>"The widgets are super useful.<br /> I could think up what I wanted and<br /> it was either A, already there, or B,<br /> just really customizable to allow<br /> me to quickly and easily pull the data<br /> I want."</p> <p><span class="forward--link link mt-xs">Know more</span></p> </div> </div> </div> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class="pb-xl align-center " > <div class="container l-banner " data-scroll-target=""> <div class="mt-md"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/platform/customer-spotlight/"> Read all customer stories</a> </div> </div> </section> <section id="" data-scroll-target="" class="pt-xl"> <div class="l-section-heading align-center "> <h2 class="align-center">Analytics is built for for every Freshworks Customer</h2> </div> <div class="l-page container l-grid"> <div class="row"> <div class="col-sm-4 accolade-margin"> <div class="accolade-card"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3cinvjo01nbxgfnr6n2g1e5-freshdesk-rgb-1.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3cinvjo01nbxgfnr6n2g1e5-freshdesk-rgb-1.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3cinvjo01nbxgfnr6n2g1e5-freshdesk-rgb-1.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3cinvjo01nbxgfnr6n2g1e5-freshdesk-rgb-1.one-sixth.png 2x" alt="freshdesk rgb 1" /> <img class="original-image fadeIn " alt="freshdesk rgb 1" title="" src="" srcset="" /> </div> <div class="align-center accolade-content"> <p><span class="forward--link link mt-xs"><a href="https://login.freshworks.com/email-login" rel=" noopener" target="_blank">Explore Analytics for Freshdesk</a></span></p> </div> </div> </div> <div class="col-sm-4 accolade-margin"> <div class="accolade-card"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3cindnc01xcyffnt8bbf6u2-freshservice-rgb-1.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3cindnc01xcyffnt8bbf6u2-freshservice-rgb-1.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3cindnc01xcyffnt8bbf6u2-freshservice-rgb-1.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3cindnc01xcyffnt8bbf6u2-freshservice-rgb-1.one-sixth.png 2x" alt="freshservice rgb 1" /> <img class="original-image fadeIn " alt="freshservice rgb 1" title="" src="" srcset="" /> </div> <div class="align-center accolade-content"> <p><span class="forward--link link mt-xs"><a href="https://login.freshworks.com/email-login" rel=" noopener" target="_blank">Explore Analytics for Freshservice</a></span></p> </div> </div> </div> <div class="col-sm-4 accolade-margin"> <div class="accolade-card"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl3ciobsn01xpyffnkyryqd30-freshsales-rgb-1.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl3ciobsn01xpyffnkyryqd30-freshsales-rgb-1.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl3ciobsn01xpyffnkyryqd30-freshsales-rgb-1.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl3ciobsn01xpyffnkyryqd30-freshsales-rgb-1.one-sixth.png 2x" alt="freshsales rgb 1" /> <img class="original-image fadeIn " alt="freshsales rgb 1" title="" src="" srcset="" /> </div> <div class="align-center accolade-content"> <p><span class="forward--link link mt-xs"><a href="https://login.freshworks.com/email-login" rel=" noopener" target="_blank">Explore Analytics for Freshsales</a></span></p> </div> </div> </div> </div> </div> </section> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; 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