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<!DOCTYPE html> <html lang="en" class="app-fluid" xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" dir='ltr'> <head> <meta charset="utf-8" /> <title>Vision Helpdesk - Service Desk Software by Vision Helpdesk</title> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1" /> <meta name="description" content="Vision Helpdesk Support Portal - Submit a new incident, view or add reply to existing incidents, browse solutions or forums and more." />  <link rel="shortcut icon" href="./design/images/favicon.ico" type="image/x-icon">  <link rel="stylesheet" id="bootstrap.min.css" href="./design/css/bootstrap.min.css?ver=1.0" type="text/css" media="all" /> <link rel="stylesheet" id="main.min.css" href="./design/css/main.min.css?ver=1.0" type="text/css" media="all" /> <link rel="stylesheet" id="costom.css" href="./design/css/custom.css?ver=1.0" type="text/css" media="all" /> <link rel="stylesheet" id="font.css" href="./design/css/font.css?ver=1.0" type="text/css" media="all" /> <link href="./scripts/datetimepicker/css/bootstrap-datetimepicker.min.css" rel="stylesheet"> <style>.navbar-brand img {max-height:80px;} .pagination > .active > a, .pagination > .active > a:focus, .pagination > .active > a:hover, .pagination > .active > span, .pagination > .active > span:focus, .pagination > .active > span:hover { background-color: #6692a6!important; border-color: #6692a6!important; color: #fff !important;} .pagination > li > a, .pagination > li > span { color: #6692a6} .bg-primary{background-color:#6692a6 !important;} .btn-primary{background-color:#6692a6 !important; border-color:#6692a6 !important;} .btn-primary:hover, .btn-primary:focus, .btn-primary:active, .btn-primary.active{background-color:#346074 !important;border-color:#346074 !important;} .bg-primary .nav > li > a:hover, .bg-primary .nav > li > a:focus, .bg-primary .nav .open > a{background-color:#346074 !important;} @media (max-width:769px){.fourms .thumb-md{ width:50px;}.fourms .chat-item-comment {margin-left: 0px;margin-top: 0px;margin-bottom: 0px;}.thumb-md a > img, .thumb-md > img {width: 50px !important;height: 50px !important;}.chat-item .chat-body {margin-left: 0px; }} @media (max-width:767px){ #clittkpagingt{ clear:left; width:100%; } #clittkpagingb{ clear:left; width:100%; }} .fsize12{font-size: 12px;} .svg-primary .black {fill:#346074 !important;} .border-primary{ border-color:#346074 !important;} .border-primary:hover{ background-color:#346074 !important;} #submittks a:active,#submittks a:focus{ background-color:#346074 !important;} figure img{max-width:100%;} .bg-primary .lt, .bg-primary.lt {background-color:#6692a6} </style> <script src="./scripts/jquery.js?ver=1.12.4"></script>  <link rel="stylesheet" id="redactor.css" href="./plugins/redactor/redactor.css?ver=2.8.1" type="text/css" media="all"/> <script src="./plugins/redactor/redactor.js"></script> <script src="./plugins/redactor/source.js"></script> </head> <body class="" dir="ltr"> <div class="vh-logo left "><div class="container" id="logodiv"><a class="brand-logo md" href="index.php"><img src="./avatar/phpfhJTt4" alt="Vision Helpdesk"></a></div></div> <header class="bg-primary header header-md navbar box-shadow" id="headerdiv"> <div class="container">  <div class="navbar-header"><button type="button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#navbar-collapse" aria-expanded="false"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button><a class="navbar-brand hide" href="index.php"><h1 style="color: ;"></h1></a></div>  <div class="collapse navbar-collapse" id="navbar-collapse"> <ul class="nav navbar-nav"> <li class="dropdown"><a class="dropdown-toggle" id="helpdeskMenumain" data-toggle="dropdown" aria-haspopup="true" aria-expanded="true"> <span class="dropdown-label">Incident</span> <span class="caret"></span></a><ul class="dropdown-menu" aria-labelledby="helpdeskMenumain"><li><a href="index.php?/ticket/submit-ticket" >Submit incident</a></li></ul></li><li><a href="index.php?/selfhelp/categories">Solutions</a></li> <li class="dropdown hide"> <a class="dropdown-toggle" id="visioncustomMenu" data-toggle="dropdown" aria-haspopup="true" aria-expanded="true"> <span class="dropdown-label">Custom menu</span> <span class="caret"></span> </a> <ul class="dropdown-menu" aria-labelledby="visioncustomMenu"> <li><a href="#"> Custom menu link-1</a></li> <li><a href="#">Custom menu link-2</a></li> <li><a href="#">Custom menu link-3</a></li> <li role="separator" class="divider"></li> <li><a href="#">Custom menu another link-1</a></li> </ul> </li> </ul> <ul class="nav navbar-nav navbar-right"></ul> <ul class="nav navbar-nav navbar-right"><li><a href="index.php?/home/login" >Login</a></li></ul> </div>  </div>  </header>  <div class="well m-b-none" id="searchbox"> <div class="container"> <div class="wrapper-sm"> <div id="vis_submit_search_msg_div" class="m-t container alert text-center alert-danger" style="display:none"></div> <div class="visible-xs"><h2 class="m-t m-b-xs text-center h3 font-thin">How can we help you?</h2> <form method="post" class="m-b-sm m-t-sm" onSubmit="return searchvalidation()"> <div class="form-group"><div class="input-group"><input type="text" class="form-control b-white rounded vis_search_text1" placeholder="Search" value="-" id="vis_search_text" name="vis_search_text" ><input type="hidden" name="vis_module" value="selfhelp" /><input type="hidden" name="vis_operation" value="selfhelp_search" /><span class="input-group-btn"><button type="submit" class="btn bg-white b-white rounded"><i class="vh vh-lg vh-search" aria-hidden="true"></i></button></span></div> </div></form></div>  <div class="row hidden-xs"><div class="col-xs-offset-1 col-xs-10"> <h2 class="m-t-lg m-b text-center h1 font-thin">How can we help you?</h2> <form method="post" class="m-b-sm" onSubmit="return searchvalidation()"><div class="form-group"><div class="input-group input-group-lg"><input type="text" class="form-control b-white rounded vis_search_text2" placeholder="Search" value="" id="vis_search_text2" name="vis_search_text" ><input type="hidden" name="vis_module" value="selfhelp" /><input type="hidden" name="vis_operation" value="selfhelp_search" /><span class="input-group-btn"><button type="submit" class="btn bg-white b-white rounded"><i class="vh vh-lg vh-search" aria-hidden="true"></i></button></span></div></div></form> </div></div> </div></div></div>  <div id="vis_submit_msg_div" class="m-t container alert text-center alert-success" style="display:none"></div> <div id="vis_submit_err_div" class="m-t container alert text-center alert-danger" style="display:none"></div> <script> function searchvalidation(){ var searchtxtt = $(".vis_search_text2").val(); if(searchtxtt==''){ searchtxtt = $(".vis_search_text1").val(); } if(searchtxtt==""){ $("#vis_submit_search_msg_div").show(); $("#vis_submit_search_msg_div").html("Enter minimum 3 characters"); window.scrollTo(0,0); setTimeout(function(){ $("#vis_submit_search_msg_div").hide(); },10000); return false; } } </script> <div class="container"> <ul class="list-inline nav-justified text-center m-t-lg"> <li> <a href="index.php?/home/login" title="View incidents"> <img class="svg-primary svg-size-lg inject-me" src="./design/images/svg/ticket-view.svg" data-src="./design/images/svg/ticket-view.svg" alt="ticket view" title="View incidents"> <h4>View incidents</h4> </a> </li> <li> <a href="index.php?/selfhelp/categories" title="Solutions"> <img class="svg-primary svg-size-lg inject-me" src="./design/images/svg/solution.svg" data-src="./design/images/svg/solution.svg" data-fallback="./design/images/png/solution.png" alt="solution" title="Solutions"> <h4>Solutions</h4> </a> </li> <li> <a href="index.php?/home/login" title="Login"> <img class="svg-primary svg-size-lg inject-me" src="./design/images/svg/login.svg" data-src="./design/images/svg/login.svg" data-fallback="./design/images/png/login.png" alt="login" title="Login"> <h4>Login</h4> </a> </li> </ul> <div class="jumbotron m-t-lg text-center" id="submittks"> <h2>Can't find what you're looking for? Let us help you</h2> <a href="index.php?/ticket/submit-ticket" class="btn btn-lg btn-primary btn-s-xl m-t" title="Submit a incident">Submit a incident</a> </div> </div>  <script src="./scripts/svg-injector/svg-injector.min.js?ver=1.1.3"></script> <script> // Elements to inject var mySVGsToInject = document.querySelectorAll('img.inject-me'); // Trigger the injection SVGInjector(mySVGsToInject, { pngFallback: './design/images/png' }); </script>   <script>var vis_json = [];var fileref=document.createElement('script'); fileref.setAttribute('type','text/javascript');var VHURL='https://support.visionhelpdesk.com/';fileref.setAttribute('src',VHURL+'scripts/vh-widget-main.js');document.head.appendChild(fileref); var VHFLAG=3; var VHKEY='6da517ae2ad4ab24d0bb8d48d139efb1'; var WID_ID='xoqWjpyGx6zUQp+iww==';if(vis_json.length !== 0){ var VHCUSTOMFIELD=JSON.parse(vis_json);}</script> <div class="b-b line-lg pull-in"></div> <footer class="footer text-sm text-center"> <p><a class="link" target="_blank" href="https://www.visionhelpdesk.com/">Service Desk Software</a> by Vision Helpdesk</p> </footer> <script src="./scripts/vis_main.js"></script>  <script src="./scripts/bootstrap.min.js?ver=3.3.7"></script>  <script src="./scripts/app.js?ver=1.0.0"></script>  <script src="./scripts/app.plugin.js?ver=1.0.0"></script>  <script src="./scripts/slimscroll/jquery.slimscroll.min.js?ver=1.3.8"></script>  <script src="./scripts/pace/pace.min.js?ver=1.0.2"></script> <link rel="stylesheet" href="./scripts/pace/pace.css?ver=1.0.2" type="text/css" media="all" />  <script src="./scripts/bootstrap-select/bootstrap-select.js?ver=1.12.2"></script> <link rel="stylesheet" href="./scripts/bootstrap-select/bootstrap-select.css" type="text/css" />  <script src="./scripts/datatables/jquery.dataTables.min.js?ver=1.10.0"></script>  <link rel="stylesheet" id="datatables.css" href="./scripts/datatables/datatables.min.css?ver=1.10.0" type="text/css" media="all"/>  <script src="./scripts/parsley/parsley.min.js"></script> <script src="./scripts/parsley/parsley.extend.js"></script> <script src="./scripts/slider/pStrength.jquery.js"></script> <script src="./scripts/file-upload/jquery.ui.widget.js"></script> <script src="./scripts/file-upload/jquery.fileupload.js"></script> <script src="./scripts/file-input/bootstrap-filestyle.min.js"></script> <script>var pgfirst= 'First'; var pglast= ''; var pgprevious= ''; var pgnext= '';</script> <script src="./scripts/bootstrap_pagination/jquery.twbsPagination.min.js"></script> <script src="./scripts/common.js"></script> <script src="./scripts/datetimepicker/js/moment.js"></script> <script src="./scripts/datetimepicker/js/bootstrap-datetimepicker.min.js"></script> <script> $(document).ready(function(){ $('.dropdown-toggle').dropdown(); $('body').attr("dir", "ltr"); if($(".start").is(":visible")){ var curr_date= 'Apr-8, 2025 23:39'; $('.start').datetimepicker({ format: "MMM-D, YYYY HH:mm",defaultDate: curr_date}); } }); </script>