What is Call Center Software? Analysis of Features, Benefits and Pricing

<!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta charset="UTF-8"> <meta name="google-site-verification" content="xzP9cfC7X3FYc_EZQQXkJn15Yn5n968XcXOjR_tTIqM"> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=5"> <meta name="referrer" content="unsafe-url"> <meta name="theme-color" content="#002f4f"> <link rel="apple-touch-icon" sizes="180x180" href="/apple-icon-180x180.png"> <link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png"> <link rel="manifest" href="/manifest.json"> <title>What is Call Center Software? Analysis of Features, Benefits and Pricing - Financesonline.com</title> <style type="text/css"> body { display: none; } body .top-bar__nav-el:nth-child(1) { width: 188px; } body .top-bar__nav-el:nth-child(2) { width: 157px; } </style> <script type="text/javascript" async="async" data-noptimize > function fo_dp_read_cookie(name) { var nameEQ = name + "="; var ca = document.cookie.split(';'); for(var i=0;i < ca.length;i++) { var c = ca[i]; while (c.charAt(0)==' ') c = c.substring(1,c.length); if (c.indexOf(nameEQ) == 0) return decodeURIComponent(c.substring(nameEQ.length,c.length)); } return null; } function get_cookie_consent(req) { var cc = fo_dp_read_cookie("cookie-consent"); cc = (cc ? JSON.parse(atob(cc)) : null); if(cc && cc.cookie) { if(req) { for(var i=0; i<cc.cookie.length; i++) { if(cc.cookie[i] === req) { return true; } } return false; } return cc.cookie; } return null; } function can_run_analytics() { var ccnrn = "cookie-consent-nr"; var ccnr = fo_dp_read_cookie(ccnrn); if(ccnr) { return true; } else { return get_cookie_consent('m'); } } </script> <script data-noptimize>var arq=new XMLHttpRequest;arqu=["https:","","s.financesonline.com","uploads","empty.gif"];arq.open("GET",arqu.join('/'));arq.send();</script> <link rel="preload" href="https://s.financesonline.com/media/themes/fot/dist/css/single-page.min.css?ver=78.89" as="style"><link rel="preload" href="https://s.financesonline.com/media/themes/fot/dist/js/single-page.bundle.min.js?v=78.89#async" as="script"><link rel="preload" href="/wp-includes/js/comment-reply.min.js" as="script"><link rel="preload" href="https://s.financesonline.com/media/themes/fot/dist/js/vendor/jquery-3.5.1.min.js?v=1.0#async" as="script"><link rel="preload" href="https://s.financesonline.com/media/themes/fot/dist/js/common.bundle.min.js?v=78.89#async" as="script"><meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' /> <link rel="preconnect" href="https://www.googletagmanager.com" crossorigin><link rel="preconnect" href="https://www.google-analytics.com" crossorigin><link rel="preconnect" href="https://connect.facebook.net" crossorigin> <script data-noptimize> var ra = can_run_analytics(); window.fo_dp_run_analytics = function() { console.log('run_analytics'); (function (w, d, s, i) { window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', i); var f = d.getElementsByTagName(s)[0], j = d.createElement(s); j.async = true; j.src = 'https://www.googletagmanager.com/gtag/js?id=' + i; f.parentNode.insertBefore(j, f); })(window, document, 'script', "G-EJZ71SRE63"); var events = [{"ec":"Categories: B2B News","ea":"item hit"},{"ec":"Categories: Call Center Software","ea":"item hit"}]; window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} for (var i=0; i<events.length; i++) { gtag('event', 'content_impression', { event_category: events[i].ea, event_label: events[i].ec }); } if(typeof fo_pa_test_code === "function") { fo_pa_test_code(); } }; window.fo_dp_delayed_run_analytics = function() { window.setTimeout(function() { if(window.requestIdleCallback === undefined) fo_dp_run_analytics(); else window.requestIdleCallback(fo_dp_run_analytics, { timeout: 1000 }); }, 200); }; if(ra) { fo_dp_delayed_run_analytics(); } else { window.fo_dp_callack = function() { if(can_run_analytics()) { fo_dp_delayed_run_analytics(); window.fo_dp_callack = null; } }; } </script> <link rel="preconnect" href="https://s.financesonline.com" crossorigin>  <link rel="canonical" href="https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="What is Call Center Software? Analysis of Features, Benefits and Pricing - Financesonline.com" /> <meta property="og:description" content="What is call center software? It is a system that allows businesses to manage multiple communication channels such as phone, email, live chat, instant messaging, SMS text, and social media. It can be used as a part of a customer support or help desk software with a ticketing feature to help agents respond to customer […]" /> <meta property="og:url" content="https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" /> <meta property="og:site_name" content="Financesonline.com" /> <meta property="article:published_time" content="2017-12-12T08:32:49+00:00" /> <meta property="article:modified_time" content="2024-10-14T13:34:33+00:00" /> <meta property="og:image" content="https://financesonline.com/uploads/2020/06/what-is-call-center-software.jpg" /> <meta property="og:image:width" content="1200" /> <meta property="og:image:height" content="675" /> <meta property="og:image:type" content="image/jpeg" /> <meta name="author" content="Christopher Robinson" /> <meta name="twitter:label1" content="Written by" /> <meta name="twitter:data1" content="Christopher Robinson" /> <meta name="twitter:label2" content="Est. reading time" /> <meta name="twitter:data2" content="16 minutes" />  <script type="text/javascript" data-noptimize> window.lazySizesConfig = window.lazySizesConfig || {}; //lazySizesConfig.expand = 1000; lazySizesConfig.expFactor = 4; </script> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "NewsArticle", "headline": "What is call center software? It is a system that allows businesses to manage multiple communication channels ", "datePublished": "2017-12-12T08:32:49+00:00", "dateModified": "2024-10-14T13:34:33+00:00", "author": { "@type": "Person", "name": "Christopher Robinson", "url": "https://financesonline.com/author/christopher/" }, "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": { "@type": "ImageObject", "url": "https://financesonline.com/static/financesonline.com-logo-blue.png" } }, "inLanguage": "en", "image": "https://financesonline.com/uploads/2020/06/what-is-call-center-software.jpg" }</script><script type="application/ld+json">{ "context": "https://schema.org", "@type": "QAPage", "mainEntity": [ { "@type": "Question", "name": "What is call center software?", "answerCount": 1, "acceptedAnswer": { "@type": "Answer", "text": "It is a system that allows businesses to manage multiple communication channels such as phone, email, live chat, instant messaging, SMS text, and social media. It can be used as a part of a customer support or help desk software with a ticketing feature to help agents respond to customer queries and resolve issues.", "dateCreated": "2017-12-12T08:32:49+00:00", "author": { "@type": "Person", "name": "Christopher Robinson", "url": "https://financesonline.com/author/christopher/" } } } ] }</script><script type="application/ld+json">{ "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://financesonline.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Software", "item": "https://financesonline.com/c/call-center-software/" }, { "@type": "ListItem", "position": 3, "name": "What is Call Center Software? Analysis of Features, Benefits and Pricing", "item": "https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" } ] }</script><link rel="alternate" type="application/rss+xml" title="Financesonline.com » What is Call Center Software? Analysis of Features, Benefits and Pricing Comments Feed" href="https://financesonline.com/call-center-software-analysis-features-benefits-pricing/feed/" /> <link rel='stylesheet' id='single-page-css' href='https://s.financesonline.com/media/themes/fot/dist/css/single-page.min.css?ver=78.89' type='text/css' media='none' onload='if(media!="all")media="all"' /> <noscript><link rel='stylesheet' id='single-page-css' href='https://s.financesonline.com/media/themes/fot/dist/css/single-page.min.css?ver=78.89' type='text/css' media='all' /> </noscript><style id='global-styles-inline-css' type='text/css'> body{--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--duotone--dark-grayscale: url('#wp-duotone-dark-grayscale');--wp--preset--duotone--grayscale: url('#wp-duotone-grayscale');--wp--preset--duotone--purple-yellow: url('#wp-duotone-purple-yellow');--wp--preset--duotone--blue-red: url('#wp-duotone-blue-red');--wp--preset--duotone--midnight: url('#wp-duotone-midnight');--wp--preset--duotone--magenta-yellow: url('#wp-duotone-magenta-yellow');--wp--preset--duotone--purple-green: url('#wp-duotone-purple-green');--wp--preset--duotone--blue-orange: url('#wp-duotone-blue-orange');--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} </style> <script async="" type='text/javascript' src='https://financesonline.com/media/plugins/fo-optimizations/js/lazysizes-5.2.2.min.js' id='lazysizes-js'></script> <script type="text/javascript" async="async" data-noptimize > window.addEventListener('load', function() { var vars = {"url":"https:\/\/financesonline.com\/wp-admin\/admin-ajax.php?cc","action_show":"fodp_show_cookie_info","hide":false,"reload":false,"v":"0.91"}; var reload = vars.reload?1:0; var cookie = get_cookie_consent(); if(!cookie) { var request_cookie = new XMLHttpRequest(); request_cookie.open('GET', vars.url + '&action=' + encodeURIComponent(vars.action_show) + '&reload=' + encodeURIComponent(reload), true); request_cookie.onload = function () { if (request_cookie.status >= 200 && request_cookie.status < 400) { if(!vars.hide && request_cookie.response) { var cookie_container = document.createElement('div'); cookie_container.setAttribute('id', 'cookie-main-container'); cookie_container.innerHTML = request_cookie.response; document.body.appendChild(cookie_container); var dp_script = document.createElement('script'); dp_script.setAttribute('src', 'https://financesonline.com/media/plugins/fo-dp/dp.js?v='+vars.v); dp_script.setAttribute('id', 'fo-dp-js'); dp_script.setAttribute('data-id', 'fodp-cookies-consent'); document.head.appendChild(dp_script); } if (typeof window.fo_dp_callack === 'function') { window.fo_dp_callack(); } } }; request_cookie.send(); } }); </script> <script type="text/javascript"> if (typeof ajaxurl === "undefined") { var ajaxurl = "https://financesonline.com/wp-admin/admin-ajax.php"; } </script> <link rel="preload" href="https://financesonline.com/wp-admin/admin-ajax.php?action=get_post_scroll&post_id=74218" as="fetch" crossorigin="anonymous"></head> <body class="post-template-default single single-post postid-74218 single-format-standard financesonline-theme" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php"> <style> .top-bar input { outline:none; } @media only screen and (min-width: 1231px) { .top-bar input { width:235px; } } @media only screen and (max-width: 1170px) { .top-bar input { width:170px; } } </style> <div class="top-bar"> <div class="main-container main-container--post "> <div class="top-bar__toggle fo-open-menu sm-show"> <span></span> <span></span> <span></span> MENU </div> <a href="https://financesonline.com" title="FinancesOnline Homepage"><span class="top-bar__logo"><img src="https://financesonline.com/media/themes/fot/dist/img/svg/logo.svg" alt="FinancesOnline"></span></a> <div class="top-bar__search"> <form id="software-search" action="https://financesonline.com" method="get" data-url="https://financesonline.com/wp-admin/admin-ajax.php"> <input id="search-string" class="fo-main-search" name="s" placeholder="What are you looking for?" type="text" autocomplete="off" aria-label="Search"> <button type="submit" class="top-bar__search__btn icon icon--search hide-on-load" aria-label="search"></button> <span id="spinner" class="search-loading"></span> </form> <div id="hintsData" class="hints-data"></div> </div> <div class="pull-right"> <div class="top-bar__nav "> <ul> <li class="top-bar__nav-el menu-dropdown fo-open-menu"><span class="icon icon--categories"></span><span>SOFTWARE CATEGORIES</span></li> <li class="top-bar__nav-el nav-business"><span class="icon icon--small_business"></span><a href="/remote-work/" title="Remote Work">FOR REMOTE WORK</a></li> <li class="clearfix"></li> </ul> </div> <a href="/add-product/" class="btn btn--listed mini-hide" title="Get listed page"><span class="icon icon--add"></span>GET LISTED</a> </div> <div class="clearfix"></div> </div> </div> <div id="cat-menu" class="categories-menu"> <div class="main-container main-container--post"> <a href="/add-product/" class="btn btn--listed mini-show" title="Get listed page">GET LISTED</a> <nav class="categories-menu__nav" data-menu-id="93"> <ul class="categories-menu__ul"> <li class="categories-menu__el"><a href="/browse-all-software-categories/" title="B2B Software Categories">B2B Software Categories</a></li> <li class="categories-menu__el categories-menu__el--submenu"><a href="/c/accounting-software/" title="Accounting Software">Accounting Software</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="/c/billing-software/" title="Billing Software">Billing Software</a></li><li class="categories-menu__submenu-el"><a href="/c/erp-software/" title="ERP Software">ERP Software</a></li></ul></li><li class="categories-menu__el"><a href="/c/appointment-scheduling-software/" title="Appointment Scheduling Software">Appointment Scheduling Software</a></li> <li class="categories-menu__el"><a href="/c/business-intelligence-software/" title="Business Intelligence Software">Business Intelligence Software</a></li> <li class="categories-menu__el categories-menu__el--submenu"><a href="/c/collaboration-software/" title="Collaboration Software">Collaboration Software</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="/c/collaboration-tools/" title="Collaboration Tools">Collaboration Tools</a></li><li class="categories-menu__submenu-el"><a href="/c/document-management-systems/" title="Document Management Systems">Document Management Systems</a></li><li class="categories-menu__submenu-el"><a href="/c/enterprise-social-networking/" title="Enterprise Social Networking Software">Enterprise Social Networking Software</a></li><li class="categories-menu__submenu-el"><a href="/c/online-community-platforms/" title="Online Community Platforms">Online Community Platforms</a></li><li class="categories-menu__submenu-el"><a href="/c/productivity-suite/" title="Productivity Suite Software">Productivity Suite Software</a></li><li class="categories-menu__submenu-el"><a href="/c/project-collaboration-tools/" title="Project Collaboration Tools">Project Collaboration Tools</a></li><li class="categories-menu__submenu-el"><a href="/c/web-collaboration-tools/" title="Web Collaboration Tools">Web Collaboration Tools</a></li></ul></li><li class="categories-menu__el categories-menu__el--submenu"><a href="/c/communications-software/" title="Communications Software">Communications Software</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="/c/video-conferencing-software/" title="Video Conferencing Software">Video Conferencing Software</a></li></ul></li><li class="categories-menu__el"><a href="/c/content-management-systems/" title="Content Management Software">Content Management Software</a></li> <li class="categories-menu__el categories-menu__el--submenu"><a href="/c/crm-software/" title="CRM Software">CRM Software</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="/c/customer-service-software/" title="Customer Service Software">Customer Service Software</a></li><li class="categories-menu__submenu-el"><a href="/c/reviews-management-software/" title="Reviews Management Software">Reviews Management Software</a></li><li class="categories-menu__submenu-el"><a href="/c/online-crm-software/" title="Online CRM Software">Online CRM Software</a></li><li class="categories-menu__submenu-el"><a href="/c/social-media-crm/" title="Social Media CRM">Social Media CRM</a></li></ul></li><li class="categories-menu__el categories-menu__el--submenu"><a href="/c/customer-support-software/" title="Customer Support Software">Customer Support Software</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="/c/live-chat-software/" title="Live Chat Software">Live Chat Software</a></li></ul></li><li class="categories-menu__el"><a href="/c/file-sharing-software/" title="File Sharing Software">File Sharing Software</a></li> <li class="categories-menu__el categories-menu__el--submenu"><a href="/c/help-desk-software/" title="Help Desk Software">Help Desk Software</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="/c/industry-help-desk-software/" title="Industry-Specific Help Desk Software">Industry-Specific Help Desk Software</a></li><li class="categories-menu__submenu-el"><a href="/c/service-desk-software/" title="Service Desk Software">Service Desk Software</a></li></ul></li><li class="categories-menu__el"><a href="/c/hr-software/" title="HR Management Software">HR Management Software</a></li> <li class="categories-menu__el categories-menu__el--submenu"><a href="/c/learning-management-systems/" title="Learning Management Systems (LMS)">Learning Management Systems (LMS)</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="https://learning-management-systems.financesonline.com/c/corporate-lms" title="Corporate LMS Software">Corporate LMS Software</a></li><li class="categories-menu__submenu-el"><a href="https://learning-management-systems.financesonline.com/c/talent-management-system" title="Talent Management System">Talent Management System</a></li></ul></li><li class="categories-menu__el categories-menu__el--submenu"><a href="/c/project-management-software/" title="Project Management Software">Project Management Software</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="https://project-management-software.financesonline.com/c/agile-project-management" title="Agile Project Management Software">Agile Project Management Software</a></li><li class="categories-menu__submenu-el"><a href="/c/field-service-management/" title="Field Service Management Software - FSM">Field Service Management Software - FSM</a></li><li class="categories-menu__submenu-el"><a href="/c/maintenance-management-systems/" title="Maintenance Management Software - CMMS">Maintenance Management Software - CMMS</a></li><li class="categories-menu__submenu-el"><a href="/c/professional-services-automation-psa/" title="Professional Services Automation Software - PSA">Professional Services Automation Software - PSA</a></li><li class="categories-menu__submenu-el"><a href="/c/project-portfolio-management/" title="Project Portfolio Management Software - PPM">Project Portfolio Management Software - PPM</a></li><li class="categories-menu__submenu-el"><a href="/c/task-management/" title="Task Management Software">Task Management Software</a></li><li class="categories-menu__submenu-el"><a href="https://project-management-software.financesonline.com/c/time-tracking" title="Time Tracking Software">Time Tracking Software</a></li><li class="categories-menu__submenu-el"><a href="/c/visual-project-management-tools/" title="Visual Project Management Tools">Visual Project Management Tools</a></li></ul></li><li class="categories-menu__el"><a href="/c/shopping-cart-software/" title="Shopping Cart Software">Shopping Cart Software</a></li> <li class="categories-menu__el categories-menu__el--submenu"><a href="/c/sales-tools/" title="Sales Tools">Sales Tools</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="/c/contact-management-software/" title="Contact Management Software">Contact Management Software</a></li><li class="categories-menu__submenu-el"><a href="/c/inventory-management-software/" title="Inventory Management Software">Inventory Management Software</a></li><li class="categories-menu__submenu-el"><a href="/c/lead-management-systems/" title="Lead Management Systems">Lead Management Systems</a></li><li class="categories-menu__submenu-el"><a href="/c/sales-automation-software/" title="Sales Automation Software">Sales Automation Software</a></li><li class="categories-menu__submenu-el"><a href="/c/sales-management-software/" title="Sales Management Software">Sales Management Software</a></li></ul></li><li class="categories-menu__el categories-menu__el--submenu"><a href="/c/marketing-software/" title="Marketing Software">Marketing Software</a> <ul class="categories-menu__submenu"><li class="categories-menu__submenu-el"><a href="/c/marketing-automation-software/" title="Marketing Automation Software">Marketing Automation Software</a></li><li class="categories-menu__submenu-el"><a href="/c/email-marketing-software/" title="Email Marketing Software">Email Marketing Software</a></li><li class="categories-menu__submenu-el"><a href="/c/mobile-marketing-software/" title="Mobile Marketing Software">Mobile Marketing Software</a></li><li class="categories-menu__submenu-el"><a href="/c/search-marketing-software/" title="Search Marketing Software">Search Marketing Software</a></li></ul></li><li class="categories-menu__el"><a href="/c/binary-options/" title="Binary Options Brokers">Binary Options Brokers</a></li> <li class="categories-menu__el"><a href="/category/financial-news/" title="Financial News">Financial News</a></li> <li class="clearfix"></li></ul> </nav> </div> <div id="cat-show" class="categories-menu__show-all">SHOW <span class="all">ALL</span><span class="popular">POPULAR</span> CATEGORIES</div> </div> <div class="single-page" data-id="74218"> <div class="single-page__bc"> <div class="main-container main-container--post"> <ul><li><a href="https://financesonline.com" title="FinancesOnline">Home</a></li><li><a href="/c/call-center-software/" title="Call Center Software">Call Center Software</a></li><li><a href="/call-center-software-analysis-features-benefits-pricing/" title="What is Call Center Software? Analysis of Features, Benefits and Pricing">What is Call Center Software? Analysis of Features, Benefits and Pricing</a></li></ul> <div class="why-fo-free"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> Why is FinancesOnline free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why.png 1x, https://financesonline.com/media/themes/fot/dist/img/why@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container main-container--post"> <div class="single-page__content"> <div class="row flex-fixer flex-wrap"> <div class="single-page__title col col--75 col--sm"> <h1>What is Call Center Software? Analysis of Features, Benefits and Pricing</h1> </div> <div class="clearfix"></div> </div> <div class="row"> <div id="content" class="single-page__entry single-page__entry--post col col--75 col--sm"> <div id="rec-post" class="recommended-product recommended-product--placeholder full-width" data-post-id="74218" > <div class="placeholder flex"> <div class="col col--20 col--mb img"> <div class="sk full-width"></div> </div> <div class="col col--60 col--mb desc"> <div class="sk full-width"></div> <div class="flex score"> <div class="col col--33 sk"></div> <div class="col col--33"></div> <div class="col col--33 sk"></div> </div> </div> <div class="col col--20 col--mb buttons"> <div class="sk full-width"></div> <div class="sk full-width"></div> </div> </div> </div> <div class="fot-question"> <div class="fot-question__icon"></div> <div class="fot-question__text">What is call center software?</div> <div class="fot-question__answer"> <p>It is a system that allows businesses to manage multiple communication channels such as phone, email, live chat, instant messaging, SMS text, and social media. It can be used as a part of a customer support or help desk software with a ticketing feature to help agents respond to customer queries and resolve issues.</p> </div> </div><p>Modern businesses are faced with numerous sources and types of communication which they can utilize to their advantage. A set of technology they can use to harness today’s multiple communication channels is <a href="/c/call-center-software/">call center software</a>.</p><p>However, call center software comes in many forms and functions including auto dialers, call center monitors, call accounting solutions, call analytics, predictive dialer, computer telephony integration (CTI), <a href="https://www.cloudtalk.io/interactive-voice-response-ivr">interactive voice response (IVR)</a>, and <a href="https://www.cloudtalk.io/acd">automatic call distributor (ACD)</a>. In addition, it is important to understand the unique features each one offers before investing in one.</p><p>So, to help you get a better idea of which call center software is best for your company, we’ve discussed all the information you need to know in this article. From what it does and how it works to its features and types, this should help you with your purchasing decision. We’ve also included some of examples of the leading call center on the market to help you get started with your search.</p><p><img class="aligncenter size-large wp-image-252778 lazyload" alt="guide to call center software" width="1024" height="576" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://financesonline.com/uploads/2020/06/guide-to-call-center-software-1024x576.jpg" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAQAAAAe/WZNAAAADklEQVR42mNkgAJGDAYAAFEABCaLYqoAAAAASUVORK5CYII=" data-srcset="https://s.financesonline.com/uploads/2020/06/guide-to-call-center-software-1024x576.jpg 1024w, https://s.financesonline.com/uploads/2020/06/guide-to-call-center-software-300x169.jpg 300w, https://s.financesonline.com/uploads/2020/06/guide-to-call-center-software-768x432.jpg 768w, https://s.financesonline.com/uploads/2020/06/guide-to-call-center-software-85x48.jpg 85w, https://s.financesonline.com/uploads/2020/06/guide-to-call-center-software-258x145.jpg 258w, https://s.financesonline.com/uploads/2020/06/guide-to-call-center-software.jpg 1200w"></p><div class="fot-toc"> <div class="fot-toc__header"> <h4>Guide to Call Center Software Table of Contents</h4> <div class="clearfix"></div> </div> <div class="fot-toc__list"> <ol class="fot-toc__ol col100"> <li><a href="#types">Types of Call Center Software</a></li> <li><a href="#do">What Does Call Center Software Do?</a></li> <li><a href="#work">How Does Call Center Software Work?</a></li> <li><a href="#advantages">Advantages of Call Center Software</a></li> <li><a href="#features">Features of Call Center Software</a></li> <li><a href="#cost">Cost of Call Center Software</a></li> <li><a href="#examples">Examples of Call Center Software</a></li> </ol> <div class="clearfix"></div> </div> </div><p>Advancements in Voice over Internet Protocol (VoIP) and hosted software has made a reality the hosted call center environment requiring the most basic components – a PC, a browser and a phone. With a call center solution, you can now easily set up your own dedicated call center hub that can undertake quality monitoring, call recording, speech/text analytics, virtual queuing/web callback, and social media support. What is call center software? It is your tool for enhancing your help desk and boosting customer support which are service areas you should do well to focus on for the reasons we’ll tackle next.</p><p>Despite its seemingly diminishing status and the wide availability of self-service channels, the phone is still a favored tool by customers. A research study by Harvard Business Review found out that 57% of customers end up <a href="https://hbr.org/2010/07/stop-trying-to-delight-your-customers">shifting from web to phone (inbound call) for support</a>. Meanwhile, according to eConsultancy, <a href="https://econsultancy.com/blog/61991-83-of-online-shoppers-need-support-to-complete-a-purchase-stats">customers prefer the following support channels</a> when they need help: phone, email, live chat, online knowledge base, and “click to call” support automation. On the side of businesses, a Contact Center Survey revealed that 62% of organizations view customer experience provided through contact centers as a competitive differentiator.</p><div class="custom-chart" data-anim="true" data-img-script="https://financesonline.com/media/themes/fot/dist/js/vendor/dom-to-image.min.js" data-percent="1"> <div class="line-chart line-chart--big-labels"> <svg class="line-chart-export"> <title>Chart context menu</title> <path fill="#666666" d="M 6 6.5 L 20 6.5 M 6 11.5 L 20 11.5 M 6 16.5 L 20 16.5" class="highcharts-button-symbol" data-z-index="1" stroke="#666666" stroke-width="3"></path> </svg> <div class="highcharts-contextmenu"> <div class="highcharts-menu"> <div class="highcharts-menu-item" data-type="full-screen">View in full screen</div> <div class="highcharts-menu-item" data-type="print">Print chart</div> <hr> <div class="highcharts-menu-item" data-type="png">Download PNG image</div> <div class="highcharts-menu-item" data-type="jpg">Download JPEG image</div> <div class="highcharts-menu-item" data-type="csv">Download CSV</div> <div class="highcharts-menu-item" data-type="xls">Download XLS</div> <div class="highcharts-menu-item" data-type="data">View data table</div> </div> </div> <div class="line-chart__chart"> <h3 class="chartist-header">Top 5 Support Channels Preferred by Customers</h3> <div class="line-chart__item"> <div class="line-chart__tooltip">Top 5 Support Channels Preferred by Customers<br>Telephone number to call customer services: <strong>61</strong></div> <p>Telephone number to call customer services</p><span class="bar"><span style="width:61%;"></span></span><span class="counter"><span class="counter__item " data-count="61"></span>%</span> <div class="clearfix"></div> </div> <div class="line-chart__item"> <div class="line-chart__tooltip">Top 5 Support Channels Preferred by Customers<br>Email to customer services: <strong>60</strong></div> <p>Email to customer services</p><span class="bar"><span style="width:60%;"></span></span><span class="counter"><span class="counter__item " data-count="60"></span>%</span> <div class="clearfix"></div> </div> <div class="line-chart__item"> <div class="line-chart__tooltip">Top 5 Support Channels Preferred by Customers<br>Live chat (click to chat to get live assistance): <strong>57</strong></div> <p>Live chat (click to chat to get live assistance)</p><span class="bar"><span style="width:57%;"></span></span><span class="counter"><span class="counter__item " data-count="57"></span>%</span> <div class="clearfix"></div> </div> <div class="line-chart__item"> <div class="line-chart__tooltip">Top 5 Support Channels Preferred by Customers<br>FAQs (frequently asked questions section on website): <strong>51</strong></div> <p>FAQs (frequently asked questions section on website)</p><span class="bar"><span style="width:51%;"></span></span><span class="counter"><span class="counter__item " data-count="51"></span>%</span> <div class="clearfix"></div> </div> <div class="line-chart__item"> <div class="line-chart__tooltip">Top 5 Support Channels Preferred by Customers<br>Click to call (live customer agent to call you back): <strong>34</strong></div> <p>Click to call (live customer agent to call you back)</p><span class="bar"><span style="width:34%;"></span></span><span class="counter"><span class="counter__item " data-count="34"></span>%</span> <div class="clearfix"></div> </div> <p class="chartist-source">Source: Econsultancy</p><div class="clearfix"></div> <span class="designed">Designed by</span> </div> </div> </div><p>With these data, it makes sense to invest in a good call center solution to further reinforce your business operations. However, before choosing one, it is best to first gauge what this type of software can do, how it works, and what to expect in terms of subscription plans. So, below we’ve detailed some basic information about call center software to help you prepare you for the browsing process as well as allow you to make the most out of your investment once you’ve purchased one.</p><h3 id="types" class="bg-title">Types of Call Center Software</h3><p>The purpose of call center software is to help businesses manage customer communication coming from multiple channels and sources. Depending on how communications are processed and how the system is deployed, call center software can be classified into the following:</p><ol> <li><strong>On-premise call center systems.</strong> These are usually sold with on-time utilization license where the company user takes care of the upgrade and maintenance of the call center. These normally require installation of private branch hardware and equipment and are the most professional type of call centers, although they are also the most expensive.</li> <li><strong>Cloud-based call center systems. </strong>These are also SaaS models with the call center hosted in cloud, accessible from anywhere without need for downloading or installing the software. These are the most affordable call center systems.</li> </ol><h3 id="do" class="bg-title">What Does Call Center Software Do?</h3><p>To answer the question – what does call center software do? – we have to comprehend it basic purpose and function. The platform basically allows a company or organization to run a call center with the goal of extending support to customers for their inquiries, and to serve as a help desk for customer issues. It clears the way for customer communication with your company, allowing them the means to interact and engage with your company relating matters involving your business, products, and services. Now communication through the call center system is two-way – customer to you, and you to your customer (marketing, promotions, feedback, deals, offers, etc).</p><p>To do all the above and more, call center software is built with functionalities to facilitate that two-way communication. You can utilize features for voicemails, emails, support ticket, chat, and conferencing, among others. To get comprehensive information about callers, call center systems provide integration capabilities with CRMs, helpdesks, ecommerce platforms, marketing software, and chat systems. Integrated call center software can show you the caller’s previous purchase history, voicemails, notes, cases, phone calls with the company, chat transcripts, support tickets, and others. All the functionalities allow agents to deliver better service, streamline workflows, and get rid of entering redundant information into multiple systems.</p><div id="attachment_201065" style="width: 1034px" class="wp-caption aligncenter"><img aria-describedby="caption-attachment-201065" class="wp-image-201065 size-large lazyload" alt="Freshcaller dashboard" width="1024" height="600" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://financesonline.com/uploads/2019/11/Freshcaller-screenshot-1024x600.png" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAQAAAAe/WZNAAAADklEQVR42mNkgAJGDAYAAFEABCaLYqoAAAAASUVORK5CYII=" data-srcset="https://s.financesonline.com/uploads/2019/11/Freshcaller-screenshot-1024x600.png 1024w, https://s.financesonline.com/uploads/2019/11/Freshcaller-screenshot-300x176.png 300w, https://s.financesonline.com/uploads/2019/11/Freshcaller-screenshot-768x450.png 768w, https://s.financesonline.com/uploads/2019/11/Freshcaller-screenshot-82x48.png 82w, https://s.financesonline.com/uploads/2019/11/Freshcaller-screenshot-247x145.png 247w, https://s.financesonline.com/uploads/2019/11/Freshcaller-screenshot.png 2000w"><p id="caption-attachment-201065" class="wp-caption-text">Freshcaller offers an interactive voice response system (IVR) that lets you route customer calls to agents with a customizable call flow mechanism.</p></div><h3 id="work" class="bg-title">How Does Call Center Software Work?</h3><p>The workings of call center software will determine the level of quality of the support service and help you’ll provide to your customers. How does call center software work? Call center software is first and foremost a management solution used by organizations to administer the incoming calls and communication related to product support or informational queries. Likewise, it is also used to make outbound calls to targeted audience for product marketing and sales. Call center software typically facilitates the following steps:</p><ol> <li>The system identifies the customer by checking the unique entry in the database (DB), and if the caller is not in the DB then the software usually adds the new caller’s entry for future reference.</li> <li>If the caller’s entry is in the DB, the records are accessed and showed to the agent when they get a call, equipping the agent with enough information about the customer including issue history before handling the call.</li> <li>When the caller has provided a reply to the automated response or by verbal acknowledgment, the call is properly queued according to the mapping in the DB (usually based on agent skills set and the queue name).</li> <li>As the call is pushed to the queue, all agents that are mapped to that queue can pick up the call manually or take it as an automatic assignment based on a scheduling system.</li> <li>Upon taking the call, the agent can assist the customer by giving instructions over the call or through email, having supervisors/senior agents in on the call for guidance and faster resolution, or even by taking remote access to the caller’s system.</li> <li>If the issue is not resolved at that time, the system allows the agent to keep of the interactions with the customer, and can do regular follow-up to keep track on the status and progress.</li> <li>Based on the customer’s response, an agent can indicate the status of the ticket as open, closed, resolved, or requires follow-up.</li> <li>When the status of the ticket is marked as “closed”, an automated survey call or email is sent to the customer for feedback, the results of which can be utilized by the company for its marketing strategies or other purposes.</li> </ol><p>As you can see from the steps above, system streamlines an otherwise tedious process and makes the job of call center agents easier and less complicated, ensuring efficiency and productivity to assigned personel, and providing quality and prompt support to customers.</p><div id="attachment_146900" style="width: 1034px" class="wp-caption aligncenter"><img aria-describedby="caption-attachment-146900" class="wp-image-146900 size-large lazyload" alt="Zendesk dashboard" width="1024" height="600" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://financesonline.com/uploads/2019/03/Zendesk-3-1024x600.jpg" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAQAAAAe/WZNAAAADklEQVR42mNkgAJGDAYAAFEABCaLYqoAAAAASUVORK5CYII=" data-srcset="https://s.financesonline.com/uploads/2019/03/Zendesk-3-1024x600.jpg 1024w, https://s.financesonline.com/uploads/2019/03/Zendesk-3-300x176.jpg 300w, https://s.financesonline.com/uploads/2019/03/Zendesk-3-768x450.jpg 768w, https://s.financesonline.com/uploads/2019/03/Zendesk-3-82x48.jpg 82w, https://s.financesonline.com/uploads/2019/03/Zendesk-3-247x145.jpg 247w, https://s.financesonline.com/uploads/2019/03/Zendesk-3.jpg 1966w"><p id="caption-attachment-146900" class="wp-caption-text">Zendesk offers a flexible yet easy-to-use interface that allows users to optimize their customer service operations.</p></div><h3 id="advantages" class="bg-title">Advantages of Call Center Software</h3><p>Why use call center software? What is call center software but a system designed for efficiency and productivity, maximizing the use of communication technology to engage and interact with your customers especially in addressing their issues. The overall goal is to enable you business to provide the best customer support, on time help, and optimal customer experience. Here are the following advantages of call center software:</p><ol> <li><strong>Lower costs.</strong> On premise call center solutions will require you to come up with fully capable components, hardware, and application which, of course, translate to an investment that may take a longer time to recoup. However, the more popular and budget friendly SaaS and hosted solutions can provide you a call center system without the worry of installation, hardware, upgrades, and maintenance while keeping the system secured and up all the time. The definitely equates to lower cost.</li> <li><strong>Small remote teams. </strong>Unless you run a large BPO operation, having small dedicated teams would suffice for most of your customer support requirements. Adding to your cost savings is having remote agents for your virtual call centers. They can be at any geographical location and as long as they have internet connected devices, they form part of your team.</li> <li><strong>Enhanced security.</strong> Call center software, especially cloud or hosted platforms, carry security features to keep your call center operation safe and running all the time. It is therefore vital that you get a reliable provider that has robust security protocols, compliance, and maintenance of the system.</li> <li><strong>Operational flexibility.</strong> Today’s call center software is out-of-the-box, all-in-one solution, being able to do so much more than managing calls and information. They are easy to use even by new agents and are designed to adapt to multiple types of operations simultaneously. The software can be integrated with your existing apps for CRM, CEM, e-commerce, marketing solutions, and others, giving you a powerful platform. It is also highly configurable to meet all sorts of organizational needs.</li> <li><strong>Productivity booster.</strong> Call center software is packed with intuitive and automated features such as auto-dialers, monitoring tools, time routing, prioritization, and call route matrices. Each system works on KPIs to measure the productivity of each agent, and to reveal real-time feedback on how you customer support is actually doing.</li> <li><strong>Improved customer relationships.</strong> Improving customer relations starts with delivering the best customer support. One survey found that 80% of companies say they deliver “superior” customer service but only 8% of customers think so. Call center software gives you the means to provide optimal, reliable and prompt customer service. Customer is king, and if they feel their issues are taken for granted, they can easily churn which you wouldn’t want for your business.</li> </ol><h3 id="features" class="bg-title">Features of Call Center Software</h3><p>We can only fully understand what is call center software by learning about its features. Here are some of the key functions and features of call center software:</p><ol> <li><strong>Controlled Telephony. </strong>Call center software is just like your typical phone but reengineered for call control with a mouse click enabling you to hold, transfer, or mute callers. Of course the system can do more than just voice calls; it can do live chat, conferencing, email, and even respond to social media messages.</li> <li><strong>Automatic Call Distributors.</strong> ACD comprises the heart of every good call center. It enables route calls to the most appropriate agent without you being involved in the process, while monitoring performance and gathering information.</li> <li><strong>Interactive Voice Responses.</strong> IVR is the ‘meanwhile feature’ that takes care of callers before/after they are connected to the appropriate agents. These could be message greetings, service prompts menu, or waiting queue coverage.</li> <li><strong>Call Queues.</strong> These are used by virtual call centers so that customers don’t ‘disappear’ after being told that they have to wait. Each department/agent gets specifically designed waiting queue where customers arrive after being skills routed; and a special dashboard is used to measure statistics based on real-time data.</li> <li><strong>Disposition Codes.</strong> This feature tags the outcome of every call such as ‘Not interested’, ‘Transferred to IT support’, ‘Refunded’, and so on. Agents select the code from a special menu, and attach it in the profile of a particular caller.</li> <li><strong>Call Barging.</strong> Developed for new agents, this gets to transfer the call to the manager (without informing the client about it) who can drop in on the agent’s behalf using a feature called whisper coaching.</li> <li><strong>Predictive and Power Dialers.</strong> Used primarily to inform a client when an agent becomes available, and can even make calls automatically and connect the agent to a group of callers.</li> <li><strong>Voicemail and Notifications.</strong> These allow customers to leave a message for the agent when he is not available. Advanced systems are capable of transcribing messages, or email them to the agent to keep messages within the activity feed.</li> <li><strong>Real-Time and Historical Reporting.</strong> The reporting feature is view and learn about metrics including number of calls per day/line/agent/department, average duration, average abandoning rate, waiting time, service level, and more.</li> <li><strong>Integration.</strong> This significantly extends the functionality of the system, allowing it to work with third-party apps to secure more client/caller information, process and analyze customer data, build up customer relations, and do other tasks right within a single platform.</li> </ol><div id="attachment_253086" style="width: 1034px" class="wp-caption aligncenter"><img aria-describedby="caption-attachment-253086" class="wp-image-253086 size-large lazyload" alt="RingCentral Contact Center dashboard" width="1024" height="600" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://financesonline.com/uploads/2020/06/RingCentral-Contact-Center-dashboard-1-1024x600.jpg" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAQAAAAe/WZNAAAADklEQVR42mNkgAJGDAYAAFEABCaLYqoAAAAASUVORK5CYII=" data-srcset="https://s.financesonline.com/uploads/2020/06/RingCentral-Contact-Center-dashboard-1-1024x600.jpg 1024w, https://s.financesonline.com/uploads/2020/06/RingCentral-Contact-Center-dashboard-1-300x176.jpg 300w, https://s.financesonline.com/uploads/2020/06/RingCentral-Contact-Center-dashboard-1-768x450.jpg 768w, https://s.financesonline.com/uploads/2020/06/RingCentral-Contact-Center-dashboard-1-1536x900.jpg 1536w, https://s.financesonline.com/uploads/2020/06/RingCentral-Contact-Center-dashboard-1-82x48.jpg 82w, https://s.financesonline.com/uploads/2020/06/RingCentral-Contact-Center-dashboard-1-247x145.jpg 247w, https://s.financesonline.com/uploads/2020/06/RingCentral-Contact-Center-dashboard-1.jpg 2000w"><p id="caption-attachment-253086" class="wp-caption-text">RingCentral Contact Center offers a comprehensive feature set that ranges from call routing and queueing to quality management and workforce optimization.</p></div><h3 id="cost" class="bg-title">Cost of Call Center Software</h3><p>Except for on-premise systems which will definitely require considerable capital outlay, hosted and cloud solutions offered as SaaS have become popular options because of their affordability and flexibility. SaaS models are usually made available by vendors in three or four pricing plans through monthly/annual subscription fee or payment, and depending on the features tucked in. Some plans even go for free. Here are examples of the cost of call center software, how vendors stack up on pricing with their basic plans on one end and their most advanced offerings at the other end.</p><ol> <li><strong>Zendesk: </strong>Starts at $9/agent per month. The vendor offers different pricing plans depending on the modules you require.</li> <li><strong>RingCentral Contact Center: </strong>Offers only quote-based plans depending on your required features.</li> <li><strong>Freshcaller:</strong> Offers only one quote-based subscription package.</li> <li><strong>JustCall: </strong>Has a Standard plan at $25/user per month and a Premium plan at  $50/user per month. The vendor also offers a quote-based package for those with unique requirements.</li> <li><strong>AVOXI Genius: </strong>Comes with a  Genius Contact plan at $25/user per month and a Genius Enterprise package at $50/user per month.</li> <li><strong>Genesys PureCloud: </strong>Starts at $75/agent per month. The vendor offers three other packages depending on the required modules. Note that all their plans are billed annually.</li> <li><strong>LiveAgent: </strong>Offers an All-Inclusive plan at $39/agent per month. The vendor also offers a Ticket plan and Ticket + Chat plan at lower rates depending on your needs.</li> </ol><h3 id="examples" class="bg-title">Examples of Call Center Software</h3><p>To give you an idea of this market niche and how they differ from each other, here are top examples of call center software.</p><h3 class="with-button">RingCentral Contact Center<button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3JpbmdjZW50cmFsY2FsbC8=" class="btn" title="Visit Website">VISIT WEBSITE</button></h3><p><a href="https://reviews.financesonline.com/p/ringcentral-contact-center/">RingCentral Contact Center</a> is an award-winning communications software built for businesses both big and small. It offers a collaborative call center system that provides tools for intelligent omnichannel routing and outbound campaign management and integrates with various CRM platforms to manage customer interactions more effectively. It also comes with tools for workforce optimization, gamification, and quality management to help administrators make operations as seamless and effective as possible.</p><h3 class="with-button">AVOXI Genius<button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2F2b3hpZ2VuaXVzLw==" class="btn" title="Visit Website">VISIT WEBSITE</button></h3><p><a href="https://reviews.financesonline.com/p/avoxi-genius/">AVOXI Genius</a> is a cloud-hosted contact center software that aims to simplify and optimize customer service operations. Operating as a stand-alone solution or on top of your existing phone network, this system can support inbound and outbound calling and comes with IVR, call blocking, time-based routing, skills-based routing, warm transfer, and call queueing functions. AVOXI Genius also has modules for quality management and agent productivity that leverage real-time reporting and analytics to help you ensure that your customer service efforts are as effective as possible.</p><h3 class="with-button">Zendesk<button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2sv" class="btn" title="Visit Website">VISIT WEBSITE</button></h3><p><a href="https://reviews.financesonline.com/p/zendesk-call-center/">Zendesk</a> is a full-integrated customer support platform that consists of a help desk system, live chat tool, knowledgebase platform, and a community portal. It also has a browser-based call center module that allows agents to handle inbound and outbound calls, automate ticket creation, as well as route and queue incoming calls. The system also allows you to choose local or toll-free number from over 40 countries, making it a flexible option for companies. Aside from these, Zendesk also provides users with real-time dashboards, call monitoring, and advanced analytics so you can use a more data-driven approach to call center management.</p><h3 class="with-button">LiveAgent</h3><p><a href="https://reviews.financesonline.com/p/liveagent/">LiveAgent</a> is a helpdesk support platform that may also serve as a virtual call center. It consolidates multiple communication channels in one hub as well as integrates with any VoIP provider to allow seamless interaction between agents and customers. Moreover, it is equipped with a comprehensive feature set that includes a universal inbox, automated ticket distribution, agent collision detection, intelligent call routing, and multiple phone number support. Last but not least, it comes with a reporting and analytics module to help you oversee the performance of agents.</p><h3 class="with-button">Genesys PureCloud</h3><p><a href="https://reviews.financesonline.com/p/genesys-purecloud/">Genesys PureCloud</a> is an all-in-one contact center software that offers unified communications solutions. Aside from handling inbound and outbound faxing and calling, it also has cloud IP PBX functions to facilitate conferencing, desktop sharing, and file sharing. This way, you can promote a more collaborative work environment for agents. GDPR- and HIPAA-compliant, this platform can also play well with any software ecosystem through its extensive integration support. Meaning, you no longer need to switch from platform to platform when handling your call center operations.</p><h3 class="with-button">JustCall</h3><p><a href="https://reviews.financesonline.com/p/justcall/">JustCall</a> is a cloud-based phone system built specifically for sales and customer support agents. It offers a comprehensive call center communication system that not only allows for inbound and outbound call management but also supports bulk SMS campaigns and appointment scheduling. What’s more, it allows you to set up a local number so it’s easier for your customers to reach you. JustCall even adjusts their rates based on the rates offered in your area to help you get the best possible deal for your company.</p><h3 class="with-button">Freshcaller</h3><p><a href="https://reviews.financesonline.com/p/freshcaller/">Freshcaller</a> is the call center product from the well-known Freshworks family of business solutions. The cloud-hosted call center ad multi-level IVR solution allows you to purchase local, international, toll-free, and vanity numbers in over 40 countries worldwide. Requiring only your browser to make and receive calls, set interactive voice responses, and queue up callers, Freshcaller provides you with hassle-free cloud telephony that can be deployed right away. Aside from essential call center features, the software offers an intelligent collaboration system that uses smart notifications and in-place editing for agents to come up with more contextual responses.</p><h3 class="bg-title">Is Call Center Software Right For You?</h3><p>If you care enough to provide your customers with the best customer support and would like to efficiently manage your company’s inbound and outbound communications from multiple contact channels, then you can’t go wrong with having call center software. It significantly reduces the strain on your customer support team, streamlines the process of who should take care of customer issues, allows you two-way communication to engage with your customers while building your relations with them, and gives you better control and overview of what works or not with your support system. There are just so many benefits that call center software can provide you that it becomes a truly vital addition to your customer support tools. You know this and we’ve said it again and again that customer is king and needs royal treatment and support, because the resulting returns can be huge for your business. Fortunately, you have a solution in call center software fit for royalty, without you having to come up with a king-sized budget.</p> <div id="fot-social" class="fot-social" data-id="74218" data-type="post" data-url="https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network "> <span class="icon icon--network"></span> <span class="count">8<span class="shares"> shares</span></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> <span class="count">3</span> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> <span class="count">3</span> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> <span class="count">2</span> </a> </div> <div id="fot-social-inline" class="fot-social fot-social--inline"> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" target="_blank"> <span> <span class="icon icon--fb"></span> <span class="txt">Share</span> </span> <span class="count">3</span> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" target="_blank"> <span> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </span> <span class="count">3</span> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://financesonline.com/call-center-software-analysis-features-benefits-pricing/" target="_blank"> <span> <span class="icon icon--in"></span> <span class="txt">Share</span> </span> <span class="count">2</span> </a> <div class="fot-social__el fot-social__el--network "> <span class="icon icon--network"></span> <span class="count">8<span class="shares"> shares</span></span> </div> </div> <div class="single-page__author"> <div class="single-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/christopher_robinson.jpeg?width=100&token=ZrBHLMSG6yXsjNSlPyCM1g" alt="Christopher Robinson" class="lazyload" onerror="this.onerror=null; this.src='https://financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" > </div> <div class="single-page__author__desc"> <h4>By <a href="/author/christopher/" title="Christopher Robinson">Christopher Robinson</a></h4> <p>Christopher Robinson is a senior productivity research analyst who specializes in optimizing online collaboration and project management using Scrum and agile approaches. In his work, he always emphasizes the need for distributed work training and the formation of efficient work habits. His work was mentioned in various business publications, including Entrepreneur and InfoQ. He鈥檚 a strong proponent of the GTD model. He has been cooperating with the FinancesOnline team for 5 years now, and his publications always focus on practical aspects of productivity tools that can have an actual, transformative impact on a company.</p> </div> <div class="clearfix"></div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Call Center Software of 2024 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="https://reviews.financesonline.com/p/ringcentral-contact-center/" title="ringcentral-contact-center" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="RingCentral Contact Center" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2015/06/ringcentralth-220x90.png 220w, https://s.financesonline.com/uploads/2015/06/ringcentralth.png 300w, https://s.financesonline.com/uploads/2015/06/ringcentralth-93x38.png 93w" /> </div> </a> <a href="https://reviews.financesonline.com/p/freshcaller/" title="freshcaller" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Contact Center" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2021/08/Freshcaller-logo-220x90.png 220w, https://s.financesonline.com/uploads/2021/08/Freshcaller-logo-300x123.png 300w, https://s.financesonline.com/uploads/2021/08/Freshcaller-logo-93x38.png 93w, https://s.financesonline.com/uploads/2021/08/Freshcaller-logo-354x145.png 354w, https://s.financesonline.com/uploads/2021/08/Freshcaller-logo.png 440w" /> </div> </a> <a href="https://reviews.financesonline.com/p/zendesk-call-center/" title="zendesk-call-center" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/ringcentral-contact-center-vs-freshcaller-vs-zendesk-call-center" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> </div> <div class="clearfix"></div> </div> <div style="margin-top: 15px"> Page last modified <time datetime="2024-10-14T13:34:33+00:00" title="2024-10-14 13:34:33">2024-10-14</time> </div> </div> </div> <div class="row"> <div class="news-tabs tabs"> <div class="news-tabs__content" data-items="2"> <div class="news-tabs__content-inner main-container tabs-content active"> <div id="related-posts-carousel" class="single-page-fixer glide"> <h3>Related posts</h3> <div data-glide-el="track" class="news-carousel glide__track"> <div class="glide__slides"> <div class="news-tabs__item item glide__slide"> <div class="news-tabs__news"> <a href="/what-is-cmms-software/"> <img src="https://financesonline.com/uploads/2022/05/What-is-CMMS-software-232x120.jpg" alt="What is CMMS Software? Analysis of Features, Benefits, and Pricing" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/what-is-cmms-software/" title="What is CMMS Software? Analysis of Features, Benefits, and Pricing"> What is CMMS Software? Analysis of Features, Benefits, and Pricing </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/c/mobile-marketing-software/what-is/"> <img src="https://financesonline.com/uploads/2022/04/What-is-Mobile-Marketing-Software-Featured-Image-232x120.jpg" alt="What is Mobile Marketing Software? Analysis of Features, Types and Pricing" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/c/mobile-marketing-software/what-is/" title="What is Mobile Marketing Software? Analysis of Features, Types and Pricing"> What is Mobile Marketing Software? Analysis of Features, Types and Pricing </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/c/demand-generation-software/what-is/"> <img src="https://financesonline.com/uploads/2022/04/demand-generation-232x120.jpg" alt="What Is Demand Generation Software: Analysis of Features, Types and Pricing" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/c/demand-generation-software/what-is/" title="What Is Demand Generation Software: Analysis of Features, Types and Pricing"> What Is Demand Generation Software: Analysis of Features, Types and Pricing </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/live-chat-software-statistics/"> <img src="https://financesonline.com/uploads/2022/01/live-chat-software-232x120.jpg" alt="166 Relevant Live Chat Software Statistics: 2024 Data Analysis & Market Share" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/live-chat-software-statistics/" title="166 Relevant Live Chat Software Statistics: 2024 Data Analysis & Market Share"> 166 Relevant Live Chat Software Statistics: 2024 Data Analysis & Market Share </a> </p> <span class="category">Category: Research</span> </div> </div> </div><div class="news-tabs__item item glide__slide"> <div class="news-tabs__news"> <a href="/facebook-messenger-statistics/"> <img src="https://financesonline.com/uploads/2021/03/Facebook-Messenger-statistics-232x120.jpg" alt="30 Facebook Messenger Statistics You Can鈥檛 Ignore: 2024 Market Share & Data Analysis" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/facebook-messenger-statistics/" title="30 Facebook Messenger Statistics You Can鈥檛 Ignore: 2024 Market Share & Data Analysis"> 30 Facebook Messenger Statistics You Can鈥檛 Ignore: 2024 Market Share & Data Analysis </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/adversus-dialer-pricing/"> <img src="https://financesonline.com/uploads/2020/06/adversus-pricing-featured-232x120.jpg" alt="Adversus Dialer Pricing Plans: How Much Does This Call Center Software Cost?" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/adversus-dialer-pricing/" title="Adversus Dialer Pricing Plans: How Much Does This Call Center Software Cost?"> Adversus Dialer Pricing Plans: How Much Does This Call Center Software Cost? </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/c/learning-management-systems-for-business/"> <img src="https://financesonline.com/uploads/2023/01/Learning-Management-Systems-For-Business-232x120.png" alt="Best Learning Management Systems For Business in 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/c/learning-management-systems-for-business/" title="Best Learning Management Systems For Business in 2024"> Best Learning Management Systems For Business in 2024 </a> </p> </div> </div> <div class="news-tabs__news"> <a href="/c/online-document-management-systems/"> <img src="https://financesonline.com/uploads/2023/01/Online-Document-Management-Systems-232x120.png" alt="Best Online Document Management Systems in 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/c/online-document-management-systems/" title="Best Online Document Management Systems in 2024"> Best Online Document Management Systems in 2024 </a> </p> </div> </div> <div class="news-tabs__news"> <a href="/e-commerce-software-analysis-features-benefits-pricing/"> <img src="https://financesonline.com/uploads/2020/06/what-is-ecommerce-software-232x120.jpg" alt="What is eCommerce Software? Analysis of Features, Benefits and Pricing in 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/e-commerce-software-analysis-features-benefits-pricing/" title="What is eCommerce Software? Analysis of Features, Benefits and Pricing in 2024"> What is eCommerce Software? Analysis of Features, Benefits and Pricing in 2024 </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/best-purchasing-management-software/"> <img src="https://financesonline.com/uploads/2022/08/Best-purchasing-management-software-232x120.jpg" alt="20 Best Purchasing Management Software for 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/best-purchasing-management-software/" title="20 Best Purchasing Management Software for 2024"> 20 Best Purchasing Management Software for 2024 </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/benefits-and-advantages-of-mobile-marketing-what-you-need-to-know/"> <img src="https://financesonline.com/uploads/2022/04/mobile-marketing-232x120.jpg" alt="Benefits and Advantages of Mobile Marketing: What You Need to Know in 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/benefits-and-advantages-of-mobile-marketing-what-you-need-to-know/" title="Benefits and Advantages of Mobile Marketing: What You Need to Know in 2024"> Benefits and Advantages of Mobile Marketing: What You Need to Know in 2024 </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/best-payroll-software-for-construction-business/"> <img src="https://financesonline.com/uploads/2022/02/payroll-software-for-construction-business-232x120.jpg" alt="20 Best Payroll Software for Construction Business in 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/best-payroll-software-for-construction-business/" title="20 Best Payroll Software for Construction Business in 2024"> 20 Best Payroll Software for Construction Business in 2024 </a> </p> <span class="category">Category: B2B News</span> </div> </div> </div><div class="news-tabs__item item glide__slide"> <div class="news-tabs__news"> <a href="/pros-and-cons-of-hubspot-are-there-any-weaknesses/"> <img src="https://financesonline.com/uploads/2018/05/hs-232x120.png" alt="Pros and Cons of HubSpot: Are There Any Weaknesses in 2024?" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/pros-and-cons-of-hubspot-are-there-any-weaknesses/" title="Pros and Cons of HubSpot: Are There Any Weaknesses in 2024?"> Pros and Cons of HubSpot: Are There Any Weaknesses in 2024? </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/hubspot-mailchimp-comparison/"> <img src="https://financesonline.com/uploads/2022/04/marketing-software-232x120.jpg" alt="HubSpot vs. MailChimp: 2024 Comparison of Features, Pricing & Integrations" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/hubspot-mailchimp-comparison/" title="HubSpot vs. MailChimp: 2024 Comparison of Features, Pricing & Integrations"> HubSpot vs. MailChimp: 2024 Comparison of Features, Pricing & Integrations </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/much-accounting-software-cost-comparison-pricing-plans-top-solutions/"> <img src="https://financesonline.com/uploads/2018/01/acc-232x120.jpg" alt="How Much Does Accounting Software Cost in 2024? Comparison of Pricing Plans of Top Solutions" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/much-accounting-software-cost-comparison-pricing-plans-top-solutions/" title="How Much Does Accounting Software Cost in 2024? Comparison of Pricing Plans of Top Solutions"> How Much Does Accounting Software Cost in 2024? Comparison of Pricing Plans of Top Solutions </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/best-free-accounting-software-solutions-consider-2017/"> <img src="https://financesonline.com/uploads/2017/05/ac-232x120.jpeg" alt="Best Free Accounting Software Solutions to Consider in 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/best-free-accounting-software-solutions-consider-2017/" title="Best Free Accounting Software Solutions to Consider in 2024"> Best Free Accounting Software Solutions to Consider in 2024 </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/best-mobile-payment-software/"> <img src="https://financesonline.com/uploads/2022/08/Best-Mobile-Payment-Software-232x120.png" alt="20 Best Mobile Payment Software in 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/best-mobile-payment-software/" title="20 Best Mobile Payment Software in 2024"> 20 Best Mobile Payment Software in 2024 </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/best-cpq-saas-solutions/"> <img src="https://financesonline.com/uploads/2022/10/cpq-software-featured-232x120.jpg" alt="15 Best CPQ SaaS Solutions in 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/best-cpq-saas-solutions/" title="15 Best CPQ SaaS Solutions in 2024"> 15 Best CPQ SaaS Solutions in 2024 </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/event-management-software-analysis-features-pricing-types-benefits/"> <img src="https://financesonline.com/uploads/2017/09/ev-232x120.jpg" alt="What Is Event Management Software? Analysis of Features, Pricing, Types and Benefits" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/event-management-software-analysis-features-pricing-types-benefits/" title="What Is Event Management Software? Analysis of Features, Pricing, Types and Benefits"> What Is Event Management Software? Analysis of Features, Pricing, Types and Benefits </a> </p> <span class="category">Category: B2B News</span> </div> </div> <div class="news-tabs__news"> <a href="/list-of-help-desk-software-companies-of-2018/"> <img src="https://financesonline.com/uploads/2018/04/helpd-232x120.jpg" alt="List of Help Desk Software Companies of 2024" class="lazyload"> </a> <div class="news-tabs__news-content"> <p class="news-title"> <a href="/list-of-help-desk-software-companies-of-2018/" title="List of Help Desk Software Companies of 2024"> List of Help Desk Software Companies of 2024 </a> </p> <span class="category">Category: B2B News</span> </div> </div> </div> </div> </div> <div class="glide__bullets" data-glide-el="controls[nav]"> <button class="glide__bullet" data-glide-dir="=0"></button> <button class="glide__bullet" data-glide-dir="=1"></button> <button class="glide__bullet" data-glide-dir="=2"></button> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> <div class="main-container main-container--post"> <div class="row"> <div class="col col--75 col--sm"> <div id="respond" class="comments-box"> <h3>Leave a comment!</h3> <form action="https://financesonline.com/wp-comments-post.php" method="post" id="commentform" class="comments-box__form"> <p>Add your comment below.</p> <p>Be nice. Keep it clean. Stay on topic. No spam.</p> <div class="comments-box__row"> <input type="text" name="author" id="author" value="" size="22" tabindex="1" class="comments-box__input" placeholder="Name (required)" required> <input type="text" name="email" id="email" value="" size="22" tabindex="2" class="comments-box__input" placeholder="Mail (will not be published)"> </div> <div> <input type='hidden' name='comment_post_ID' value='74218' id='comment_post_ID' /> <input type='hidden' name='comment_parent' id='comment_parent' value='0' /> <input type="hidden" name="redirect_to" value="/call-center-software-analysis-features-benefits-pricing/" /></div> <p><textarea autocomplete="new-password" id="g870abf955" name="g870abf955" cols="100%" rows="15" tabindex="4" class="comments-box__textarea"></textarea><textarea id="comment" aria-label="hp-comment" aria-hidden="true" name="comment" autocomplete="new-password" style="padding:0 !important;clip:rect(1px, 1px, 1px, 1px) !important;position:absolute !important;white-space:nowrap !important;height:1px !important;width:1px !important;overflow:hidden !important;" tabindex="-1"></textarea><script data-noptimize>document.getElementById("comment").setAttribute( "id", "aa04fb6239db924c1bb47c24facfed18" );document.getElementById("g870abf955").setAttribute( "id", "comment" );</script></p> <p><input name="submit" class="comments-box__btn comments-box__submit btn" type="submit" id="submit" tabindex="5" value="Post Comment"> <input type="hidden" name="comment_post_ID" value="74218" /> </p> </form> </div> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div> <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://financesonline.com/media/themes/fot/dist/img/information.png 1x,https://financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we鈥檙e not limited only to the ones that pay us, and all software providers have an <a href="/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script> window.addEventListener('FoExitPopupScriptLoaded', function() { fo_show_ep(); }); </script> <div id="ad-banner" class="side-banner" data-taxonomy="category_apps" data-terms="144"> <div id="close-banner" class="side-banner__close"><span></span><span></span></div> </div> <style> .footer li { width: 100%!important; float:none; } @media screen and (min-width: 481px) { .footer ul { display: block!important; } } @media screen and (max-width: 480px) { .footer ul { margin-bottom: 0; display: none; } .footer li { width: 50%!important; float:left; } .footer ul:after { content: ''; clear: both; display: block; } .footer__heading { cursor:pointer; } } </style> <div class="footer"> <div class="main-container main-container--post"> <div class="col col--50 col--sm"> <a href="https://financesonline.com" title="FinancesOnline Homepage" class="footer__title"><span>Finances</span>Online</a> <p><strong>EU Office:</strong> Grojecka 70/13 Warsaw, 02-359 Poland</p> <p><strong>US Office:</strong> 120 St James Ave Floor 6, Boston, MA 02116</p> <a href="/add-product/" class="btn btn--listed" title="Get listed page"><span class="icon icon--add"></span>GET LISTED</a> </div> <div class="col col--50 col--sm"> <div class="col col--33 col--sm"> <div class="footer__heading">Company</div> <ul> <li><a href="/about-us/" title="About Us">About Us</a></li> <li><a href="/contact-us/" title="Contact Us">Contact Us</a></li> <li><a href="/add-product/" title="Add Your Product">Add Your Product</a></li> <li><a href="/careers/" title="Careers">Careers</a></li> <li><a href="/research-center/" title="Research Center">Research Center</a></li> <li><a href="/research-team/" title="Research Team">Research Team</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Policies</div> <ul> <li><a href="/terms-of-use/" title="Terms of Use">Terms of Use</a></li> <li><a href="/privacy-policy/" title="Privacy Policy">Privacy Policy</a></li> <li><a href="/cookies-policy/" title="Cookies Policy">Cookies Policy</a></li> <li><a href="/scoring-methodology/" title="Scoring Methodology">Scoring Methodology</a></li> <li><a href="/ccpa/" title="Do not sell my personal information">Do not sell my personal information</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Content</div> <ul> <li><a href="/write-for-us/" title="Write For Us">Write For Us</a></li> <li><a href="/software-for-small-business/" title="For Small Business">For Small Business</a></li> <li><a href="/topapps/" title="Top Software">Top Software</a></li> <li><a href="https://reviews.financesonline.com/" title="Software reviews">Software reviews</a></li> <li><a href="https://comparisons.financesonline.com/" title="Software comparisons">Software comparisons</a></li> <li><a href="https://alternatives.financesonline.com/" title="Software alternatives">Software alternatives</a></li> </ul> </div> </div> <div class="clearfix"></div> </div> <div class="footer__copyright"> <div class="main-container main-container--post"> <p class="mini-hide">Copyright 漏 2024 FinancesOnline. All B2B Directory Rights Reserved.</p> <div class="footer__sm"> <a href="https://www.facebook.com/FinancesOnline" class="footer__sm-item icon icon--fb" title="FinancesOnline.com Facebook" target="_blank" rel="noopener"></a> <a href="https://twitter.com/Financesonline" class="footer__sm-item icon icon--tw" title="FinancesOnline.com Twitter" target="_blank" rel="noopener"></a> <a href="https://www.linkedin.com/company/financesonline-com" class="footer__sm-item icon icon--in" title="FinancesOnline.com LinkedIn" target="_blank" rel="noopener"></a> </div> <div class="clearfix"></div> </div> </div> </div> <link rel='stylesheet' id='highcharts-css-css' href='https://s.financesonline.com/media/themes/fot/dist/css/highcharts-charts.min.css?ver=78.89' type='text/css' media='none' onload='if(media!="all")media="all"' /> <noscript><link rel='stylesheet' id='highcharts-css-css' href='https://s.financesonline.com/media/themes/fot/dist/css/highcharts-charts.min.css?ver=78.89' type='text/css' media='all' /> </noscript><link rel='stylesheet' id='fo-social-buttons-css-css' href='https://financesonline.com/media/plugins/fo-social/css/social-buttons.css?ver=1.2.6' type='text/css' media='none' onload='if(media!="all")media="all"' /> <noscript><link rel='stylesheet' id='fo-social-buttons-css-css' href='https://financesonline.com/media/plugins/fo-social/css/social-buttons.css?ver=1.2.6' type='text/css' media='all' /> </noscript><script data-noptimize> loadjs=function(){var h=function(){},c={},u={},f={};function o(e,n){if(e){var r=f[e];if(u[e]=n,r)for(;r.length;)r[0](e,n),r.splice(0,1)}}function l(e,n){e.call&&(e={success:e}),n.length?(e.error||h)(n):(e.success||h)(e)}function d(r,t,s,i){var c,o,e=document,n=s.async,u=(s.numRetries||0)+1,f=s.before||h,l=r.replace(/[\?|#].*$/,""),a=r.replace(/^(css|img)!/,"");i=i||0,/(^css!|\.css$)/.test(l)?((o=e.createElement("link")).rel="stylesheet",o.href=a,(c="hideFocus"in o)&&o.relList&&(c=0,o.rel="preload",o.as="style")):/(^img!|\.(png|gif|jpg|svg|webp)$)/.test(l)?(o=e.createElement("img")).src=a:((o=e.createElement("script")).src=r,o.async=void 0===n||n),!(o.onload=o.onerror=o.onbeforeload=function(e){var n=e.type[0];if(c)try{o.sheet.cssText.length||(n="e")}catch(e){18!=e.code&&(n="e")}if("e"==n){if((i+=1)<u)return d(r,t,s,i)}else if("preload"==o.rel&&"style"==o.as)return o.rel="stylesheet";t(r,n,e.defaultPrevented)})!==f(r,o)&&e.head.appendChild(o)}function r(e,n,r){var t,s;if(n&&n.trim&&(t=n),s=(t?r:n)||{},t){if(t in c)throw"LoadJS";c[t]=!0}function i(n,r){!function(e,t,n){var r,s,i=(e=e.push?e:[e]).length,c=i,o=[];for(r=function(e,n,r){if("e"==n&&o.push(e),"b"==n){if(!r)return;o.push(e)}--i||t(o)},s=0;s<c;s++)d(e[s],r,n)}(e,function(e){l(s,e),n&&l({success:n,error:r},e),o(t,e)},s)}if(s.returnPromise)return new Promise(i);i()}return r.ready=function(e,n){return function(e,r){e=e.push?e:[e];var n,t,s,i=[],c=e.length,o=c;for(n=function(e,n){n.length&&i.push(e),--o||r(i)};c--;)t=e[c],(s=u[t])?n(t,s):(f[t]=f[t]||[]).push(n)}(e,function(e){l(n,e)}),r},r.done=function(e){o(e,[])},r.reset=function(){c={},u={},f={}},r.isDefined=function(e){return e in c},r}(); </script><script async="" type='text/javascript' src='https://financesonline.com/media/plugins/fo-social/js/social-buttons.min.js?ver=1.2.6' id='fo-social-buttons-js-js'></script> <script data-noptimize> loadjs("https:\/\/financesonline.com\/media\/plugins\/fo-optimizations\/js\/sentry-6.17.9.min.js", function() { Sentry.init({ dsn: "https:\/\/086a3f82ec284134878e01085f6170e5@sentry.io\/1217238", environment: "production", blacklistUrls: [ // Facebook flakiness /graph\.facebook\.com/i, // Facebook blocked /connect\.facebook\.net\/en_US\/all\.js/i, // Woopra flakiness /eatdifferent\.com\.woopra-ns\.com/i, ] }); Sentry.setExtra("screenWith", window.screen.width); Sentry.setExtra("screeHeight", window.screen.height); Sentry.setExtra("devicePixelRatio", window.devicePixelRatio); }); </script> <script data-noptimize> loadjs(["\/wp-includes\/js\/comment-reply.min.js"]);loadjs(["https:\/\/s.financesonline.com\/media\/themes\/fot\/dist\/js\/vendor\/jquery-3.5.1.min.js?v=1.0#async"], function() {loadjs(["https:\/\/s.financesonline.com\/media\/themes\/fot\/dist\/js\/single-page.bundle.min.js?v=78.89#async","https:\/\/s.financesonline.com\/media\/themes\/fot\/dist\/js\/common.bundle.min.js?v=78.89#async","https:\/\/s.financesonline.com\/media\/themes\/fot\/dist\/js\/highcharts.bundle.min.js?v=2#async"], function() {loadjs(["https:\/\/s.financesonline.com\/media\/themes\/fot\/dist\/js\/highcharts.min.js?v=78.89#async"], function() {loadjs([], function() {loadjs([], function() {});});});});}); </script> </body> </html>

CINXE.COM

What is Call Center Software? Analysis of Features, Benefits and Pricing - Financesonline.com