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class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div id="node-31" class="node node-page slider-secondary clearfix" about="/grievances" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="Grievances" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Please refer to the list below to determine the fastest way to resolve access barriers and review grievance policies and procedures. Procedures vary dependent upon constituency group and barrier type.</p> <p>For more information, please contact Wendy Tobias, Chief Accessibility and Inclusion Officer, ADA Coordinator by emailing <a href="/cdn-cgi/l/email-protection#bee9dbd0dac790ead1dcd7dfcdfecbddcdd890dbdacb"><span class="__cf_email__" data-cfemail="edba88838994c3b9828f848c9ead988e9e8bc3888998">[email protected]</span></a>.</p> <div class="collapse-item"> <div aria-expanded="true" class="header-text" role="button" tabindex="0"> <p>Digital Accessibility</p> </div> <div aria-hidden="false" class="content-text" role="region" tabindex="-1"> <ul> <li>Digital Access Barriers: Report a聽<a href="https://websites.ucsf.edu/webforms/accessibility-ucsf" target="_blank">digital accessibility issue</a>聽(For UCSF MyChart, see MyChart Access Barriers).</li> <li>UCSF MyChart Access Barriers: contact MyChart Customer Service聽<a href="tel:1-415-514-6000">(415) 514-6000</a>.</li> </ul> </div> </div> <div class="collapse-item"> <div aria-expanded="true" class="header-text" role="button" tabindex="0"> <p>General Accessibility</p> </div> <div aria-hidden="false" class="content-text" role="region" tabindex="-1"> <ul> <li><strong>Students:</strong> Contact <a href="https://sds.ucsf.edu/appeals-grievances" target="_blank">Student Disability Services Grievance Webpage</a>.</li> <li><strong>Employees:</strong> <ul> <li>Employees may choose to contact <a href="https://hr.ucsf.edu/wellbeing/disability-management" target="_blank">Disability Management Services </a>(DMS) to speak informally with the assigned Disability Analyst or request to meet with the DMS Director.</li> <li>St. Francis/St. Mary鈥檚 employees may reach out directly to the hospital Human Resources department for information on reasonable accommodations.</li> <li>Employees may also consult with the Chief Accessibility and Inclusion Officer, Wendy Tobias, <a href="/cdn-cgi/l/email-protection#d98ebcb7bda0f78db6bbb0b8aa99acbaaabff7bcbdac"><span class="__cf_email__" data-cfemail="6c3b090208154238030e050d1f2c190f1f0a42090819">[email protected]</span></a> to discuss potential informal solutions which may include working with the employee's supervisor and DMS, or to discuss the accommodations process in general with the employee</li> <li>*Please note the Chief Accessibility and Inclusion Officer is not designated by the UC as a confidential resource.</li> <li>Employees may speak to the聽<a href="https://ombuds.ucsf.edu/" target="_blank">UCSF Office of The Ombuds</a>, <a href="https://careadvocate.ucsf.edu/" target="_blank">UCSF CARE Program</a>, and/or the <a href="https://hr.ucsf.edu/wellbeing/faculty-and-staff-assistance-program" target="_blank">Faculty and Staff Assistance Program</a> to discuss issues confidentially.</li> <li>St. Francis/St. Mary鈥檚 may speak to <a href="https://ombuds.ucsf.edu/" target="_blank">UCSF Office of The Ombuds</a>,聽<a href="https://careadvocate.ucsf.edu/" target="_blank">UCSF CARE Program</a>, and/or the聽hospital Employee Assistance Program 888-719-5924 OR <a href="https://s2.bl-1.com/h/dw9fYs7v?url=https://sfmh.lyrahealth.com/">SFMH.Lyrahealth.com</a>.聽</li> <li>Employees may file a formal complaint with <a href="https://ophd.ucsf.edu/complaints" target="_blank">The Office for Prevention of Harassment and Discrimination</a>.</li> </ul> </li> <li><strong>Patients and Companions</strong> <ul> <li>Resources for patients and the public, visit聽<a href="https://www.ucsfhealth.org/services/patient-relations" target="_blank">Patient Relations</a></li> <li>School of Dentistry Clinic Patients: Contact: Email <a href="/cdn-cgi/l/email-protection#3b7f5e554f5a57785e554f5e497b4e58485d155e5f4e"><span class="__cf_email__" data-cfemail="6b2f0e051f0a07280e051f0e192b1e08180d450e0f1e">[email protected]</span></a>; Phone <a href="tel:1-415-502-5800">(415) 502-5800</a>.</li> </ul> </li> <li><strong>Guests</strong> <ul> <li>For event accessibility, guests may contact the event coordinator if available, otherwise please contact The Chief Accessibility and Inclusion Officer.</li> <li>Contact Chief Accessibility and Inclusion Officer, Wendy Tobias. Email <a href="/cdn-cgi/l/email-protection#3562505b514c1b615a575c544675405646531b505140"><span class="__cf_email__" data-cfemail="2572404b415c0b714a474c445665504656430b404150">[email protected]</span></a> Phone: <a href="tel:1-415-696-4604">(415) 696-4604</a>.</li> <li>File a complaint with <a href="https://ophd.ucsf.edu/complaints">Office for the Prevention of Harassment and Discrimination</a>.</li> </ul> </li> </ul> </div> </div> <div class="collapse-item"> <div aria-expanded="true" class="header-text" role="button" tabindex="0"> <p>Facilities, Physical Access Barriers and Transportation Requests</p> </div> <div aria-hidden="false" class="content-text" role="region" tabindex="-1"> <ul> <li>Facilities, Physical Access Barriers and Transportation Requests: Contact聽<a href="https://disability.ucsf.edu/campus-and-health-facility-resources#UCSF-Health-Facilities">Campus and Health Facility Resources</a></li> <li><strong>Students:</strong> Contact <a href="https://sds.ucsf.edu/" target="_blank">Student Disability Services</a>.</li> <li><strong>Employees:</strong> Contact <a href="https://hr.ucsf.edu/wellbeing/disability-management" target="_blank">Disability Management Services</a> at <a href="tel:1-415-476-2621">(415) 476-2621</a>.</li> <li><strong>Patients and Companions:</strong> Contact <a href="https://www.ucsfhealth.org/services/patient-relations">Patient Relations</a>.</li> <li><strong>School of Dentistry Clinic Patients:</strong> Contact: Email <a href="/cdn-cgi/l/email-protection#7236171c06131e31171c06170032071101145c171607" target="_blank"><span class="__cf_email__" data-cfemail="a2e6c7ccd6c3cee1c7ccd6c7d0e2d7c1d1c48cc7c6d7">[email protected]</span></a>; Phone <a href="tel:1-415-502-5800">(415) 502-5800</a>.</li> <li><strong>Guests:</strong> Contact Chief Accessibility and Inclusion Officer, Wendy Tobias, Email <a href="/cdn-cgi/l/email-protection#83f4e6ede7faadf7ece1eae2f0c3f6e0f0e5ade6e7f6"><span class="__cf_email__" data-cfemail="aef9cbc0cad780fac1ccc7cfddeedbcdddc880cbcadb">[email protected]</span></a>; Phone <a href="tel:1-415-696-4604">(415) 696-4604</a>.</li> </ul> </div> </div> <p>For additional barrier reporting information or to file a complaint:聽<a href="https://hr.ucsf.edu/my-hr/employee/file-grievance-complaint">File a grievance or complaint</a></p> </div></div></div> </div> </div> </div> </div> </div> </div> </div> <div id="sidebar" class="column"> <div class="sidebar"> <div class="section"> <div class="region region-sidebar"> <div id="block-block-31" class="block block-block connect-list-block"> <h3>Connect</h3> <div class="content"> <ul style="list-style-type:none"> <li style="padding-bottom: 20px; margin-bottom: 15px; border-bottom: 1px #ccc solid;"> <span style="display:block; margin-bottom:5px;"><strong>Chief Accessibility Officer, ADA Coordinator</strong></span> <span style="display:block; margin-bottom:5px;">Wendy Tobias EdD, CRC, LPCC</span> <a href="tel:1-415-696-4604">415-696-4604</a><br /> <a href="/cdn-cgi/l/email-protection#9becfef5ffe2b5eff4f9f2fae8dbeef8e8fdb5feffee"><span class="__cf_email__" data-cfemail="5205373c362b7c063d303b332112273121347c373627">[email protected]</span></a> </li> <li style="padding-bottom: 20px; margin-bottom: 15px; border-bottom: 1px #ccc solid;"> <span style="display:block; margin-bottom:5px;"><strong>Assistant Director, Disability Access and Inclusion</strong></span> <span style="display:block; margin-bottom:5px;">Cecile Puretz</span> <a href="tel:1-415-806-739">415-806-7391</a><br /> <a href="/cdn-cgi/l/email-protection#5b383e3832373e752b2e293e2f211b2e38283d753e3f2e"><span class="__cf_email__" data-cfemail="692a0c0a00050c47391c1b0c1d13291c0a1a0f470c0d1c">[email protected]</span></a> </li> <li style="padding-bottom:10px;"> <span style="display:block; margin-bottom:5px;"><strong>Grievances</strong></span> <a href="/grievances ">Resolve access barriers.</a> </li> </ul> </div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="section"> <div class="region region-footer"> <div id="block-block-26" class="block block-block"> <h3>Contact Us</h3> <div class="content"> <p><strong>Office of Disability Access and Inclusion</strong><br /> <a class="external-site-icon" href="https://diversity.ucsf.edu" target="_blank"> Office of Diversity and Outreach</a><br /> <a class="external-site-icon" href="https://www.google.com/maps/place/500+Parnassus+Ave+San+Francisco+CA+94143" target="_blank">500 Parnassus Avenue, MU-102 West</a><br /> University of California, San Francisco<br /> San Francisco, CA 94143 </p> </div> </div> </div> <div class="footer-bottom"> <nav aria-label="Footer Navigation" class="footer--navigation"> <ul> <li><a href="/cdn-cgi/l/email-protection#a7e3ced1c2d5d4ced3dee8d2d3d5c2c6c4cfe7d2c4d4c189c2c3d2">Contact Us</a></li> <li><a href="https://www.ucsf.edu/accessibility-resources">Accessibility</a></li> <li><a href="https://www.ucsf.edu/website-privacy-policy">Privacy Policy</a></li> <li><a href="https://websites.ucsf.edu/website-terms-use">Terms of Use </a></li> <li><a href="https://websites.ucsf.edu/azlist">A-Z Website List</a></li> </ul> </nav> <div class="footer--copyright"> <p>© 2024 The Regents of the University of California</p> </div> </div> </div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript"> /*<![CDATA[*/ (function() { var sz = document.createElement('script'); 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