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class="post-12 page type-page status-publish hentry"><section class="section swatch-white-red section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><h2 class="text-center super hairline bordered-header">Multi Channel Help Desk Software</h2><p>convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk.</p></div></div></div></section><section class="section swatch-white-red section-short has-bottom " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-2 col-xs-2 text-Default os-animation" data-os-animation="bounce" data-os-animation-delay="0.1s"><div class="wpb_raw_code wpb_content_element wpb_raw_html" ><div class="wpb_wrapper"><div style="animation-delay: 0.1s;" class="box-round box-small os-animation animated bounce" data-os-animation="bounce" data-os-animation-delay="0.1s"><div class="box-dummy"></div> <a class="box-inner" href="#" target="_self"> <i class="vh vh-inbox" data-animation="bounce" style="font-size: 46px;color: #E68B27;"></i> </a></div></div></div><h4 class="text-center normal regular bordered-header">Email</h4></div><div class="col-md-2 col-xs-2 text-Default os-animation" data-os-animation="bounce" data-os-animation-delay="0.2s"><div class="wpb_raw_code wpb_content_element wpb_raw_html" ><div class="wpb_wrapper"><div style="animation-delay: 0.1s;" class="box-round box-small os-animation animated bounce" data-os-animation="bounce" data-os-animation-delay="0.1s"><div class="box-dummy"></div> <a class="box-inner" href="#" target="_self"> <i class="vh vh-call" data-animation="bounce" style="font-size:46px;color:#4C8B16;"></i> </a></div></div></div><h4 class="text-center normal regular bordered-header">Call</h4></div><div class="col-md-2 col-xs-2 text-Default os-animation" data-os-animation="bounce" data-os-animation-delay="0.3s"><div class="wpb_raw_code wpb_content_element wpb_raw_html" ><div class="wpb_wrapper"><div style="animation-delay: 0.1s;" class="box-round box-small os-animation animated bounce" data-os-animation="bounce" data-os-animation-delay="0.1s"><div class="box-dummy"></div> <a class="box-inner" href="#" target="_self"> <i class="vh vh-chat" data-animation="bounce" style="font-size:46px;color:#FCC633;"></i> </a></div></div></div><h4 class="text-center normal regular bordered-header">Chat</h4></div><div class="col-md-2 col-xs-2 text-Default os-animation" data-os-animation="bounce" data-os-animation-delay="0.4s"><div class="wpb_raw_code wpb_content_element wpb_raw_html" ><div class="wpb_wrapper"><div style="animation-delay: 0.1s;" class="box-round box-small os-animation animated bounce" data-os-animation="bounce" data-os-animation-delay="0.1s"><div class="box-dummy"></div> <a class="box-inner" href="#" target="_self"> <i class="vh vh-facebook" data-animation="bounce" style="font-size:46px;color:#3B5998;"></i> </a></div></div></div><h4 class="text-center normal regular bordered-header">Facebook</h4></div><div class="col-md-2 col-xs-2 text-Default os-animation" data-os-animation="bounce" data-os-animation-delay="0.5s"><div class="wpb_raw_code wpb_content_element wpb_raw_html" ><div class="wpb_wrapper"><div style="animation-delay: 0.1s;" class="box-round box-small os-animation animated bounce" data-os-animation="bounce" data-os-animation-delay="0.1s"><div class="box-dummy"></div> <a class="box-inner" href="#" target="_self"> <i class="vh vh-twitter" data-animation="bounce" style="font-size:46px;color:#55ACEE;"></i> </a></div></div></div><h4 class="text-center normal regular bordered-header">Twitter</h4></div><div class="col-md-2 col-xs-2 text-Default os-animation" data-os-animation="bounce" data-os-animation-delay="0.6s"><div class="wpb_raw_code wpb_content_element wpb_raw_html" ><div class="wpb_wrapper"><div style="animation-delay: 0.1s;" class="box-round box-small os-animation animated bounce" data-os-animation="bounce" data-os-animation-delay="0.1s"><div class="box-dummy"></div> <a class="box-inner" href="#" target="_self"> <i class="vh vh-action" data-animation="bounce" style="font-size:46px;color:#fff;"></i> </a></div></div></div><h4 class="text-center normal regular bordered-header">API</h4></div></div></div><div class="decor-bottom"><svg class="decor" height="100%" preserveaspectratio="none" version="1.1" viewbox="0 0 100 100" width="100%" xmlns="http://www.w3.org/2000/svg"> <path d="M0 0 L50 100 L100 0" stroke-width="0"></path> </svg></div></section><section class="section swatch-red-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxNjAwIiBoZWlnaHQ9Ijg5OSIgdmlld0JveD0iMCAwIDE2MDAgODk5Ij48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1600" height="899" alt="Help Desk Software" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/helpdesk.png" class="aligncenter"/></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><h2 class="text-center super hairline bordered-header">Automate Your Help Desk Software</h2><p>set SLA, escalations, workflow and round robin rules to automate your ticketing software flow</p></div></div></div></section><section id="imgEffect" class="section swatch-white-red section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxNjAwIiBoZWlnaHQ9Ijg5OSIgdmlld0JveD0iMCAwIDE2MDAgODk5Ij48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1600" height="899" alt="Help Desk Automation" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-workflow.png" class="aligncenter"/></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center" ><h2 class="text-center super hairline bordered-header">Workflow Rules & Round Robin Rules</h2></div></div></div></section><section class="section swatch-white-red section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Apply SLA Rules</h3><p>Setup workflow rule to apply SLA rule to a ticket based on criteria.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Ticket Dispatcher</h3><p>When a new ticket comes in define the landing department and staff that should be assigned.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Change Ticket Properties</h3><p>Modify ticket properties based on certain criteria and conditions</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Round Robin Rules</h3><p>It allows you to define auto ticket assignment based on round robin method</p></div></div></div><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Ticket Escalation</h3><p>Define what actions system should take up if SLA is not maintained</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Tickets Auto close</h3><p>Setup auto close staff replied tickets after certain time if no client response is received.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Notify Clients</h3><p>Create custom email templates and send them to end users using workflow rules based on certain criteria.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Staff Alerts</h3><p>Set alert email notifications for staff agents based on certain conditions or events.</p></div></div></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="none" data-os-animation-delay="0.1s"><ul class="list-unstyled row horizontal-icon-border box-list"><li class="col-md-3"><div class="box-round box-normal"><div class="box-dummy"></div><div class="box-inner"><i class="vh vh-workflow" data-animation="bounce"></i></div></div><h3 class="text-center"> Workflow</h3><p class="text-center"> Automate your tickets workflow using rule based criteria and decide what action system should take on matching specific criteria conditions.</p></li><li class="col-md-3"><div class="box-round box-normal"><div class="box-dummy"></div><div class="box-inner"><i class="vh vh-sla" data-animation="bounce"></i></div></div><h3 class="text-center"> SLA & Escalation</h3><p class="text-center"> Setup business hours, create multiple SLA and multi level escalation rules to offer timely response and resolution to your customers.</p></li><li class="col-md-3"><div class="box-round box-normal"><div class="box-dummy"></div><div class="box-inner"><i class="vh vh-bell-empty" data-animation="bounce"></i></div></div><h3 class="text-center"> Notification</h3><p class="text-center"> Create alert rules based on events and ticket related criteria, get notified to your personal email account.</p></li><li class="col-md-3"><div class="box-round box-normal"><div class="box-dummy"></div><div class="box-inner"><i class="vh vh-setting" data-animation="bounce"></i></div></div><h3 class="text-center"> Macros</h3><p class="text-center"> Automate multiple ticket operations (changing status, department, priority and other ticket properties) with one click.</p></li></ul></div></div></div></section><section class="section swatch-red-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><h2 class="text-center super hairline bordered-header">Help Desk Software Advance Features</h2><p>make work more fun and increase help desk system staff productivity</p></div></div></div></section><section class="section swatch-red-white section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-4 text-center" ><div class="box-wrap aligncenter" data-animation="swing"><div class="box-round box-huge flat-shadow"><div class="box-dummy"></div><span class="box-inner"><a href="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-blabs.png" target="_self" class="magnific"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2MDAiIGhlaWdodD0iNjAwIiB2aWV3Qm94PSIwIDAgNjAwIDYwMCI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" width="600" height="600" alt="helpdesk - staff collaboration" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-blabs-600x600.png"/></a></span></div></div><h3 class="text-center normal light no-bordered-header">Blabby</h3><p style="text-align: center;">Private collaboration tool for your staff agents to communicate, share knowledge, files, presentations, collaborate on ticket issues. Staff conversations remains within company thus offering privacy and data safety for your help desk.</p></div><div class="col-md-4 text-center" ><div class="box-wrap aligncenter" data-animation="swing"><div class="box-round box-huge flat-shadow"><div class="box-dummy"></div><span class="box-inner"><a href="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-gamification-badges.png" target="_self" class="magnific"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2MDAiIGhlaWdodD0iNjAwIiB2aWV3Qm94PSIwIDAgNjAwIDYwMCI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" width="600" height="600" alt="help desk gamification" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-gamification-badges-600x600.png"/></a></span></div></div><h3 class="text-center normal light no-bordered-header">Gamification</h3><p style="text-align: center;">Gamify your help desk platform by setting up agent achievement levels and quests. Your help desk system becomes more productive, and your customers get timely resolution by happy agents.</p></div><div class="col-md-4 text-center" ><div class="box-wrap aligncenter" data-animation="swing"><div class="box-round box-huge flat-shadow"><div class="box-dummy"></div><span class="box-inner"><a href="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-tasks.png" target="_self" class="magnific"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2MDAiIGhlaWdodD0iNjAwIiB2aWV3Qm94PSIwIDAgNjAwIDYwMCI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" width="600" height="600" alt="help desk support software task management" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-tasks-600x600.png"/></a></span></div></div><h3 class="text-center normal light no-bordered-header">Task Management</h3><p style="text-align: center;">Get your project tasks done in simplified manner by creating, tracking and assigning tasks to multiple staff agents within seconds. Staff can post comments on task pages and creator gets notified on task progress.</p></div></div></div></section><section class="section swatch-blue-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><h2 class="text-center super hairline bordered-header">Ticket Billing HelpDesk Software</h2><p>track time spent on tickets by helpdesk staff and bill your customers based on time and per ticket.</p></div></div></div></section><section class="section swatch-blue-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container-fullwidth"><div class="row vertical-top"><div class="col-md-8 text-center os-animation" data-os-animation="bounceInRight" data-os-animation-delay="0.1s"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxNjAwIiBoZWlnaHQ9Ijg5OSIgdmlld0JveD0iMCAwIDE2MDAgODk5Ij48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1600" height="899" alt="help desk software time tracking and ticket billing" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-billing.png" class="aligncenter"/></div><div class="col-md-4 text-left" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Ticket based billing</h3><p>set per ticket billing rate per department and charge your customers for per ticket</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Time based billing</h3><p>set per minute, per hour billing rate per department and charge your customers for per time spent</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Tax rules</h3><p>create single level tax rules</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Create packages</h3><p>offer amount or ticket credit to customers using billing packages</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Time tracking</h3><p>track work and billable time</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Payment gateway</h3><p>collect payment using paypal, authorize and stripe gateway</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Billing reports</h3><p>client wise and department wise billing analysis</p></div></div></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><h2 class="text-center super hairline bordered-header">Help Desk Software Mobile Apps</h2><p>Vision Helpdesk native mobile apps for help desk software allows your staff agents to access or solve tickets even while they are on move.</p></div></div></div></section><section class="section swatch-white-red section-tiny has-bottom " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-6 text-default" ><a href="../../apps/mobile-apps" target="_self"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1MTIiIGhlaWdodD0iNTEyIiB2aWV3Qm94PSIwIDAgNTEyIDUxMiI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" width="512" height="512" alt="help desk software mobile app" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2022/10/android-incidents.png" class="aligncenter"/></a><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="text-center"><a href="https://play.google.com/store/apps/details?id=com.visionhelpdesk.visionhelpdesk" class="btn btn-success btn-lg icon-lg btn-icon-left" target="_blank">Android Play Store <span class="hex-alt"><i class="fa fa-android" ></i></span></a></div></div><div class="col-md-6 text-center" ><a href="../../apps/mobile-apps" target="_self"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1MTIiIGhlaWdodD0iNTEyIiB2aWV3Qm94PSIwIDAgNTEyIDUxMiI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" width="512" height="512" alt="support software mobile app" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2022/10/iphone-incidents.png" class="aligncenter"/></a><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="text-center"><a href="https://itunes.apple.com/us/app/vision-helpdesk/id1050415247" class="btn btn-default btn-lg icon-lg btn-icon-left" target="_blank">Apple App Store <span class="hex-alt"><i class="fa fa-apple" ></i></span></a></div></div></div></div><div class="decor-bottom"><svg class="decor" height="60px" preserveaspectratio="none" style="height: 60px !important;" version="1.1" viewbox="0 0 100 100" width="60px" xmlns="http://www.w3.org/2000/svg"> <path d="M0 25 L100 25" stroke-width="1"></path> <path d="M0 75 L100 75" stroke-width="1"></path> </svg></div></section><section class="section swatch-red-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><h2 class="text-center super hairline bordered-header">Self Service Customer Portal</h2><p>simplified helpdesk tool to create awesome self service experience for your brand</p></div></div></div></section><section class="section swatch-red-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container-fullwidth"><div class="row vertical-top"><div class="col-md-4 text-right" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-bookmark" data-animation="none"></i></div><h3>Responsive design</h3><p>customer portal is optimized to be used on all devices</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-bookmark" data-animation="none"></i></div><h3>Ticketing</h3><p>customers can submit new or track their existing tickets</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-bookmark" data-animation="none"></i></div><h3>Solutions or Knowledgebase</h3><p>offer knowledgebase, download, suggestion and question and answer section for customers.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-bookmark" data-animation="none"></i></div><h3>SEO Optimized KB articles</h3><p>user friendly knowledgebase urls to improve search engine visibility</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-bookmark" data-animation="none"></i></div><h3>Survey, Rating and Feedback</h3><p>take survey, rate tickets and submit feedback comments to each ticket.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-bookmark" data-animation="none"></i></div><h3>Knowledgebase suggestion</h3><p>auto knowledgebase article suggestion while ticket submission</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-bookmark" data-animation="none"></i></div><h3>Profile and Sub contacts</h3><p>manage profile, create sub contacts and provide them access to tickets.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-bookmark" data-animation="none"></i></div><h3>Social Media Login Support</h3><p>customers can login with their Facebook, Twitter, Google+ and Linkedin accounts</p></div></div></div><div class="col-md-8 text-center os-animation" data-os-animation="bounceInLeft" data-os-animation-delay="0.1s"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxNDcwIiBoZWlnaHQ9Ijk0NSIgdmlld0JveD0iMCAwIDE0NzAgOTQ1Ij48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1470" height="945" alt="helpdesk software features" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-portal.png" class="aligncenter"/></div></div></div></section><section class="section swatch-white-red section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><h2 class="text-center super hairline bordered-header">Try Help Desk Software Now</h2><p>try our 30 days no obligation help desk software free trial</p></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-4 text-right" ><a href="https://www.visionhelpdesk.com/help-desk-features" class="btn btn-info btn-lg " target="_self">Take A Tour</a></div><div class="col-md-4 text-center" ><a href="https://bit.ly/2rtjFg4" class="btn btn-success btn-lg " target="_self">Book A Demo</a></div><div class="col-md-4 text-left" ><a href="../../free-trial" class="btn btn-danger btn-lg " target="_self">Free Trial</a></div></div></div></section> <span class="hide"><span class="author vcard"><span class="fn">Vision Helpdesk</span></span><span class="entry-title">Help Desk Software</span><time class="entry-date updated" datetime="2015-05-01T12:28:42+00:00">05.01.2015</time></span></article><footer id="footer" role="contentinfo"><section class="section swatch-black-white section-normal has-top"><div class="decor-top"><svg class="decor hidden-xs hidden-sm" height="100%" preserveaspectratio="none" version="1.1" viewbox="0 0 100 100" width="100%" xmlns="http://www.w3.org/2000/svg"> <path d="M0 100 L2 60 L4 100 L6 60 L8 100 L10 60 L12 100 L14 60 L16 100 L18 60 L20 100 L22 60 L24 100 L26 60 L28 100 L30 60 L32 100 L34 60 L36 100 L38 60 L40 100 L42 60 L44 100 L46 60 L48 100 L50 60 L52 100 L54 60 L56 100 L58 60 L60 100 L62 60 L64 100 L66 60 L68 100 L70 60 L72 100 L74 60 L76 100 L78 60 L80 100 L82 60 L84 100 L86 60 L88 100 L90 60 L92 100 L94 60 L96 100 L98 60 L100 100 Z" stroke-width="0"></path> </svg> <svg class="decor visible-xs visible-sm" height="100%" preserveaspectratio="none" version="1.1" viewbox="0 0 100 100" width="100%" xmlns="http://www.w3.org/2000/svg"> <path d="M0 100 L5 60 L10 100 L5 60 L10 100 L15 60 L20 100 L25 60 L30 100 L35 60 L40 100 L45 60 L50 100 L55 60 L60 100 L65 60 L70 100 L75 60 L80 100 L85 60 L90 100 L95 60 L100 100" stroke-width="0"></path> </svg></div><div class="container"><div class="row"><div class="col-md-3"><div id="nav_menu-2" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Terms & Policies</h3><div class="menu-vision-helpdesk-policies-container"><ul id="menu-vision-helpdesk-policies" class="menu"><li id="menu-item-6586" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6586"><a href="https://www.visionhelpdesk.com/privacy-policy">Privacy Policy</a></li><li id="menu-item-6580" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6580"><a href="https://www.visionhelpdesk.com/cookies-policy">Cookies Policy</a></li><li id="menu-item-6581" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6581"><a href="https://www.visionhelpdesk.com/support-policy">Support Policy</a></li><li id="menu-item-6582" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6582"><a href="https://www.visionhelpdesk.com/data-hosting-policy">Data Hosting Policy</a></li><li id="menu-item-6584" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6584"><a href="https://www.visionhelpdesk.com/data-deletion-policy">Data Deletion Policy</a></li><li id="menu-item-6585" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6585"><a href="https://www.visionhelpdesk.com/data-backup-policy">Data Backup Policy</a></li><li id="menu-item-6589" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-6589"><a href="https://www.visionhelpdesk.com/company">Company</a><ul class="sub-menu"><li id="menu-item-6590" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6590"><a href="https://www.visionhelpdesk.com/blog">Blog</a></li><li id="menu-item-6588" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6588"><a href="https://www.visionhelpdesk.com/customers">Customers</a></li><li id="menu-item-8264" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8264"><a href="https://www.visionhelpdesk.com/partners">Partners</a></li><li id="menu-item-6594" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6594"><a href="https://www.visionhelpdesk.com/security">Security & ISO 27001:2013</a></li><li id="menu-item-6889" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6889"><a href="https://www.visionhelpdesk.com/pinkverify-certified">PinkVERIFY™ Certified</a></li></ul></li><li id="menu-item-6587" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6587"><a href="https://www.visionhelpdesk.com/terms-and-conditions">EULA & Terms of Services</a></li><li id="menu-item-6583" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6583"><a href="https://www.visionhelpdesk.com/gdpr">GDPR & EU Data Protection</a></li></ul></div></div></div><div class="col-md-3"><div id="nav_menu-4" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Top Help Desk Features</h3><div class="menu-top-help-desk-features-container"><ul id="menu-top-help-desk-features" class="menu"><li id="menu-item-1733" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1733"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-ticketing">Ticketing Help Desk</a></li><li id="menu-item-1726" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1726"><a href="https://www.visionhelpdesk.com/help-desk-features/multi-channel-help-desk">Multi Channel Help Desk</a></li><li id="menu-item-1735" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1735"><a href="https://www.visionhelpdesk.com/help-desk-features/blabby">Blabby – Staff Collaboration</a></li><li id="menu-item-1734" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1734"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-ticket-billing">Help Desk Ticket Billing</a></li><li id="menu-item-1722" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1722"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-gamification">Help Desk Gamification</a></li><li id="menu-item-1732" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1732"><a href="https://www.visionhelpdesk.com/help-desk-features/task-management">Task Management</a></li><li id="menu-item-1729" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1729"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-knowledge-base">Knowledgebase & Forums</a></li><li id="menu-item-1723" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1723"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-automation">Help Desk Automation</a></li><li id="menu-item-1731" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1731"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-sla-management">SLA Rules and Ticket Escalation</a></li><li id="menu-item-1725" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1725"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-time-tracking">Help Desk Time Tracking</a></li><li id="menu-item-1727" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1727"><a href="https://www.visionhelpdesk.com/help-desk-features/multi-language-help-desk">Multi Language Help Desk</a></li><li id="menu-item-1721" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1721"><a href="https://www.visionhelpdesk.com/help-desk-features/customer-support-survey">Customer Support Survey</a></li><li id="menu-item-1730" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1730"><a href="https://www.visionhelpdesk.com/help-desk-features/self-service-customer-portal">Self Service Customer Portal</a></li><li id="menu-item-1728" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1728"><a href="https://www.visionhelpdesk.com/help-desk-features/secure-help-desk">Secure Help Desk</a></li><li id="menu-item-1724" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1724"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-reports-analytics">Help Desk Reporting</a></li><li id="menu-item-1737" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1737"><a href="https://www.visionhelpdesk.com/apps">Apps and Integrations</a></li></ul></div></div></div><div class="col-md-3"><div id="nav_menu-7" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Top Service Desk Features</h3><div class="menu-service-desk-features-container"><ul id="menu-service-desk-features" class="menu"><li id="menu-item-1707" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1707"><a href="https://www.visionhelpdesk.com/service-desk-features/asset-management">IT Asset Management</a></li><li id="menu-item-1706" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1706"><a href="https://www.visionhelpdesk.com/service-desk-features/incident-management">Incident Management</a></li><li id="menu-item-1705" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1705"><a href="https://www.visionhelpdesk.com/service-desk-features/problem-management">Problem Management</a></li><li id="menu-item-1704" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1704"><a href="https://www.visionhelpdesk.com/service-desk-features/change-management">Change Management</a></li><li id="menu-item-1703" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1703"><a href="https://www.visionhelpdesk.com/service-desk-features/release-management">Release Management</a></li><li id="menu-item-1702" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1702"><a href="https://www.visionhelpdesk.com/service-desk-features/knowledgebase-management">Knowledgebase Management</a></li><li id="menu-item-1777" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1777"><a href="https://www.visionhelpdesk.com/service-desk-features/supplier-management">Supplier Management</a></li><li id="menu-item-1780" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1780"><a href="https://www.visionhelpdesk.com/service-desk-features/configuration-management-database-cmdb">Configuration Management Database (CMDB)</a></li><li id="menu-item-1781" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1781"><a href="https://www.visionhelpdesk.com/service-desk-features/service-catalog-management">IT Service Catalog Management</a></li><li id="menu-item-1778" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1778"><a href="https://www.visionhelpdesk.com/service-desk-features/product-catalog">Product Catalog</a></li><li id="menu-item-1779" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1779"><a href="https://www.visionhelpdesk.com/service-desk-features/contract-management">Contract Management</a></li><li id="menu-item-1788" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1788"><a href="https://www.visionhelpdesk.com/service-desk-features/financial-management">IT Service Financial Management</a></li></ul></div></div></div><div class="col-md-3"><div id="recent-posts-3" class="sidebar-widget widget_recent_entries"><h3 class="sidebar-header">News and Updates</h3><ul><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/4-service-desk-trends-to-know-in-2024.html" title="4 Service Desk Trends To Know In 2024">4 Service Desk Trends To Know In 2024</a> <small> 14 October 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/the-benefits-of-it-customer-service-software.html" title="The Benefits of IT Customer Service Software">The Benefits of IT Customer Service Software</a> <small> 09 July 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/simplify-client-support-processes-with-vision-helpdesks-customer-support-tools.html" title="Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools">Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools</a> <small> 17 June 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/comparing-zendesk-vs-freshdesk-vs-vision-helpdesk.html" title="Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk">Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk</a> <small> 05 April 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/the-top-live-chat-software-trends-to-expect-in-2024.html" title="The Top Live Chat Software Trends to Expect in 2024">The Top Live Chat Software Trends to Expect in 2024</a> <small> 13 February 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/what-the-best-service-desk-will-look-like-in-2024.html" title="What the Best Service Desk Will Look Like in 2024">What the Best Service Desk Will Look Like in 2024</a> <small> 17 January 2024 </small></li></ul></div></div></div></div></section><section class="section swatch-black-white section-tiny "><div class="container"><div 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