Touchpoints

<!DOCTYPE html> <html lang="en">        <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="shortcut icon" type="image/png" href="/assets/img/touchpoints-logo.png" /> <meta name="description" content="Touchpoints is used to collect customer feedback and manage federal CX (Customer Experience) data."> <title>Touchpoints</title> <link rel="stylesheet" href="/assets/uswds/css/styles.css"> <link rel="canonical" href="/"> <link rel="preload" href="/assets/uswds/js/uswds.min.js" as="script"> <meta name="keywords" content="Touchpoints, .gov, U.S. Federal Government, GSA, CX, Customer Experience, Data Collections, Service Design"> <meta name="og:locale" content="en_US"> <meta name="og:site_name" content="Touchpoints"> <meta name="og:type" content="website"> <meta name="og:title" content="Touchpoints"> <meta name="og:description" content="Touchpoints is used to collect customer feedback and manage federal CX (Customer Experience) data."> <meta name="og:url" content="https://touchpoints.digital.gov"> <meta name="og:image" content="/assets/img/touchpoints-card.png"> <meta name="og:image:width" content="550"> <meta name="og:image:height" content="288"> <meta name="og:image:alt" content="Touchpoints logo"> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:title" content="Touchpoints"> <meta name="twitter:description" content="Touchpoints is used to collect customer feedback and manage federal CX (Customer Experience) data."> <meta name="twitter:image" content="/assets/img/touchpoints-card.png">  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TSRQBRG');</script>  <style> #touchpoints-yes-no-form form { margin-left: auto; margin-right: auto; text-align: center; } </style> </head> <body>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TSRQBRG" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div class="paper"> <a class="usa-skipnav" href="#main-content">Skip to main content</a> <div class="usa-banner"> <div class="usa-accordion"> <header class="usa-banner__header"> <div class="usa-banner__inner"> <div class="grid-col-auto"> <img class="usa-banner__header-flag" src="/assets/uswds/img/us_flag_small.png" alt="U.S. flag"> </div> <div class="grid-col-fill tablet:grid-col-auto"> <p class="usa-banner__header-text">An official website of the United States government</p> <p class="usa-banner__header-action" aria-hidden="true">Here鈥檚 how you know</p> </div> <button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner"> <span class="usa-banner__button-text">Here鈥檚 how you know</span> </button> </div> </header> <div class="usa-banner__content usa-accordion__content" id="gov-banner"> <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/assets/uswds/img/icon-dot-gov.svg" alt="Dot gov"> <div class="usa-media-block__body"> <p> <strong>The .gov means it鈥檚 official.</strong> <br> Federal government websites often end in .gov or .mil. 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Touchpoints is an entry-level tool, designed to get you started collecting basic customer feedback. </p> </div> <div class="tablet:grid-col"> <img class="org-img" src="/assets/img/no-documents.svg" alt="PRA friendly" /> <br /> <strong> PRA-friendly </strong> <p> Touchpoints provides a common feedback survey template that leverages an existing PRA clearance. </p> </div> <div class="tablet:grid-col"> <img class="org-img" src="/assets/img/focus.svg" alt="Stay organized" /> <br /> <strong> Get and Stay Organized </strong> <p> Customer experience managers can keep track of surveys and feedback in one place. </p> </div> </div> <div class="grid-row grid-gap-lg"> <div class="tablet:grid-col"> <h2> What Touchpoints offers: </h2> </div> </div> <div class="grid-row grid-gap-lg"> <div class="tablet:grid-col"> <strong> Feedback as a Service </strong> <p> Touchpoints is a FIPS Moderate-rated web application, deployed to cloud.gov. Spend more time on feedback and less time on tools by leveraging Touchpoints to collect customer feedback. </p> </div> <div class="tablet:grid-col"> <strong> Multi-modal Survey Delivery </strong> <p> Use a Touchpoints-hosted form by sharing the URL via any of your existing tools. Or, deploy a touchpoint on your own web property with a script tag. </p> </div> <div class="tablet:grid-col"> <strong> Streamlined Reporting </strong> <p> Touchpoints simplifies quarterly A-11 Section 280 reporting by providing standard data reports. </p> </div> </div> <div class="bg-base-lightest padding-1 margin-top-5"> <div class="grid-container margin-top-5"> <div class="grid-row grid-gap-lg"> <div class="tablet:grid-col"> <div class="font-sans-lg text-normal text-center"> More than 100 federal agency teams use Touchpoints to collect and report on customer feedback data. </div> </div> </div> <br /> <div class="grid-row grid-gap-lg"> <ul class="usa-card-group"> <li class="usa-card desktop:grid-col-4 tablet:grid-col-6"> <div class="usa-card__container"> <div class="usa-card__header margin-bottom-1"> <h3 class="font-sans-sm text-normal text-center"> <a href="https://usda.gov" style="text-decoration: none; color: black;" target="_blank"> Department of Agriculture </a> </h3> </div> <div class="usa-card__media"> <div class="usa-card__img bg-white"> <a href="https://usda.gov" target="_blank"> <img src="https://www.performance.gov/assets/images/seals/usda.svg" alt="Department of Agriculture logo" style="max-width: 72px; margin: 1rem auto 0 auto;" /> </a> </div> </div> </div> </li> <li class="usa-card desktop:grid-col-4 tablet:grid-col-6"> <div class="usa-card__container"> <div class="usa-card__header margin-bottom-1"> <h3 class="font-sans-sm text-normal text-center"> <a href="https://www.commerce.gov/" style="text-decoration: none; color: black;" target="_blank"> Department of Commerce </a> </h3> </div> <div class="usa-card__media"> <div class="usa-card__img bg-white"> <a href="https://www.commerce.gov/" target="_blank"> <img src="https://www.performance.gov/assets/images/seals/doc.svg" alt="Department of Commerce logo" style="max-width: 72px; margin: 1rem auto 0 auto;" /> </a> </div> </div> </div> </li> <li class="usa-card desktop:grid-col-4 tablet:grid-col-6"> <div class="usa-card__container"> <div class="usa-card__header margin-bottom-1"> <h3 class="font-sans-sm text-normal text-center"> <a href="https://www.defense.gov/" style="text-decoration: none; color: black;" target="_blank"> Department of Defense </a> </h3> </div> <div class="usa-card__media"> <div class="usa-card__img bg-white"> <a href="https://www.defense.gov/" target="_blank"> <img src="https://www.performance.gov/assets/images/seals/dod.svg" alt="Department of Defense logo" style="max-width: 72px; 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