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class="Block_block__Q3GQF Block_widthFull__WEEtp Block_forceDarkMode__vY6vw Block_primary__bxLMR Block_textCenter__WvWTU Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalSmall__i62HY Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><h1 class="Title_title__6QR87 Title_forceDarkMode__UjAB1 Title_primary__m7Tjj Title_xxlarge__Pz7fn Title_center__fqUI_ Title_marginBottom__TiQqA" id="independent-service-quality-survey-results">Independent service quality survey results</h1><div class="Text_text__CSJ_O Text_lead___fdMb Text_forceDarkMode__G2s7d Text_marginBottom___UK4L"><p>For the latest results, please select the region you wish to view below</p></div><div class="SimpleHero_buttonContainer__IlAEa"><a class="Button_button__OFOdO Button_forceDarkMode__BD50f Button_primary__WTwSy Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="/service-quality-results#personal-great-britain"><span class="Button_text__S2FJ_">Personal Current Accounts - Great Britain</span></a><a class="Button_button__OFOdO Button_forceDarkMode__BD50f Button_primary__WTwSy Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="/service-quality-results#personal-northern-ireland"><span class="Button_text__S2FJ_">Personal Current Accounts - Northern Ireland</span></a><a class="Button_button__OFOdO Button_forceDarkMode__BD50f Button_primary__WTwSy Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="/service-quality-results#business-great-britain"><span class="Button_text__S2FJ_">Business Current Accounts - Great Britain</span></a></div></div></div></div><section id="personal-great-britain" class="Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><h2 class="Title_title__6QR87 Title_primary__m7Tjj Title_medium__e61O9 Title_left___R_Ga Title_marginBottom__TiQqA" id="personal-current-accounts">Personal Current Accounts</h2><h3 class="Title_title__6QR87 Title_primary__m7Tjj Title_medium__e61O9 Title_left___R_Ga Title_marginBottom__TiQqA" id="great-britain">Great Britain</h3><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Published February 2025</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>As part of a regulatory requirement, an independent survey was conducted to ask approximately <strong>1,000</strong> customers of each of the<strong> 17 largest personal current account providers</strong> if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.</p></div></div></div></div></section><section class="Section_section__mRxGN Section_secondary__NxgD1 stack Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Section_container__mkPCF Section_section__mRxGN Section_transparent__1pVXx Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/overall-service-quality.83732bf8.png" alt="Graph showing the results of the CMA scoring of UK banks in the Overall Service Quality category. The CMA asked customers how likely they would be to recommend their personal current account provider to friends and family. The rankings with percentage scores are: 1st Chase with 81%. 2nd Monzo with 80%. 3rd Starling Bank with 79%. 4th First Direct with 75%. 5th Nationwide with 69%."/></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/online-and-mobile-banking-services.e891cb9a.png" alt="Graph showing the results of the CMA scoring of UK banks in the Online and Mobile Banking Services category. The CMA asked customers how likely they would be to recommend their provider's online and mobile banking services to friends and family. The rankings with percentage scores are: 1st Monzo with 86%. 2nd Chase with 85%. 3rd Starling Bank with 84%. Joint 4th First Direct and Halifax with 79%."/></div></div></div></div><div class="Section_container__mkPCF Section_section__mRxGN Section_transparent__1pVXx Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/overdraft-services.da657a73.png" alt="Graph showing the results of the CMA scoring of UK banks in the Overdraft Services category. The CMA asked customers how likely they would be to recommend their provider's overdraft services to friends and family. The rankings with percentage scores are: 1st Monzo with 77%. 2nd Starling Bank with 74%. 3rd Lloyds Bank with 73%. 4th Halifax with 71%. 5th First Direct with 69%."/></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/branches.fa7f7108.png" alt="Graph showing that Monzo didn't receive a score from the CMA for the Services in Branches category because Monzo doesn't have any branches."/></div></div></div></div></div></section><section class="Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>These results are from an independent survey carried out between January 2024 and December 2024 by Ipsos as part of a regulatory requirement.</strong></p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Monzo has published this information at the request of the Competition and Markets Authority so you can compare the quality of service from personal current account providers. In providing this information, we are not giving you any advice or making any recommendation to you and we can only give you information about our own products and services.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Customers with personal current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and overdraft services to friends and family.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>The results show the proportion of customers of each provider, among those who took part in the survey, who said they were ’extremely likely’ or ‘very likely’ to recommend each service.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Participating providers: Bank of Scotland, Barclays, Chase, first direct, Halifax, HSBC UK, Lloyds Bank, Metro Bank, Monzo, Nationwide, NatWest, Royal Bank of Scotland, Santander, Starling Bank, The Co-operative Bank, TSB, Virgin Money.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Approximately 1,000 customers a year are surveyed across Great Britain for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>17,234 people were surveyed in total. Results are updated every six months, in August and February.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>To find out more visit <a href="https://www.ipsos.com/en-uk/personal-banking-service-quality" data-monzoanalytics-action-id="link_clicked" data-monzoanalytics-action-parameters="link_type=inline&link_location=Text inline&link_text=Ipsos.uk/personal-banking-service-quality&url=https://www.ipsos.com/en-uk/personal-banking-service-quality&currentUrl=/service-quality-results">Ipsos.uk/personal-banking-service-quality</a></strong></p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found <a href="/information-about-current-account-services/" data-monzoanalytics-action-id="link_clicked" data-monzoanalytics-action-parameters="link_type=inline&link_location=Text inline&link_text=here.&url=/information-about-current-account-services/&currentUrl=/service-quality-results">here.</a></p></div></div></div></div></section><section id="personal-northern-ireland" class="Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><h3 class="Title_title__6QR87 Title_primary__m7Tjj Title_medium__e61O9 Title_left___R_Ga Title_marginBottom__TiQqA" id="northern-ireland">Northern Ireland</h3><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Published February 2025</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>As part of a regulatory requirement, an independent survey was conducted to ask approximately <strong>500</strong> customers of each of the<strong> 11 largest personal current account providers</strong> if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.</p></div></div></div></div></section><section class="Section_section__mRxGN Section_secondary__NxgD1 stack Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Section_container__mkPCF Section_section__mRxGN Section_transparent__1pVXx Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/overall-service-quality.24611053.png" alt="Graph showing the results of the CMA scoring of UK banks in the Overall Service Quality category. The CMA asked customers how likely they would be to recommend their personal current account provider to friends and family. The rankings with percentage scores are: 1st Monzo with 81%. 2nd Starling Bank with 79%. 3rd Nationwide with 73%. 4th HSBC UK with 66%. 5th Halifax with 65%."/></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/online-and-mobile-banking-services.c9e6c56a.png" alt="Graph showing the results of the CMA scoring of UK banks in the Online and Mobile Banking Services category. The CMA asked customers how likely they would be to recommend their provider's online and mobile banking services to friends and family. The rankings with percentage scores are: 1st Monzo with 87%. 2nd Starling Bank with 85%. 3rd Nationwide with 82%. 4th Halifax with 80%. 5th HSBC UK with 78%."/></div></div></div></div><div class="Section_container__mkPCF Section_section__mRxGN Section_transparent__1pVXx Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/overdraft-services.2f6a67a5.png" alt="Graph showing the results of the CMA scoring of UK banks in the Overdraft Services category. The CMA asked customers how likely they would be to recommend their provider's overdraft services to friends and family. The rankings with percentage scores are: 1st Monzo with 79%. 2nd Barclays with 71%. Joint 3rd Santander and Nationwide with 72%. 5th HSBC UK with 71%."/></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/branches.f85e381e.png" alt="Graph showing that Monzo didn't receive a score from the CMA for the Services in Branches category because Monzo doesn't have any branches."/></div></div></div></div></div></section><section class="Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>These results are from an independent survey carried out between January 2024 and December 2024 by Ipsos as part of a regulatory requirement.</strong></p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Monzo has published this information at the request of the Competition and Markets Authority so you can compare the quality of service from personal current account providers. In providing this information, we are not giving you any advice or making any recommendation to you and we can only give you information about our own products and services.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Customers with personal current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and overdraft services to friends and family.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>The results show the proportion of customers of each provider, among those who took part in the survey, who said they were ‘extremely likely’ or ‘very likely’ to recommend each service.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Participating providers: AIB, Bank of Ireland UK, Barclays, Danske Bank, Halifax, HSBC UK, Monzo, Nationwide, Santander, Starling Bank, Ulster Bank.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Approximately 500 customers a year are surveyed across Northern Ireland and the Republic of Ireland for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>5,612 people were surveyed in total. Results are updated every six months, in August and February.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>To find out more visit <a href="https://www.ipsos.com/en-uk/personal-banking-service-quality" data-monzoanalytics-action-id="link_clicked" data-monzoanalytics-action-parameters="link_type=inline&link_location=Text inline&link_text=Ipsos.uk/personal-banking-service-quality&url=https://www.ipsos.com/en-uk/personal-banking-service-quality&currentUrl=/service-quality-results">Ipsos.uk/personal-banking-service-quality</a></strong></p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found <a href="/information-about-current-account-services/" data-monzoanalytics-action-id="link_clicked" data-monzoanalytics-action-parameters="link_type=inline&link_location=Text inline&link_text=here.&url=/information-about-current-account-services/&currentUrl=/service-quality-results">here.</a></p></div></div></div></div></section><section id="business-great-britain" class="Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><h2 class="Title_title__6QR87 Title_primary__m7Tjj Title_medium__e61O9 Title_left___R_Ga Title_marginBottom__TiQqA" id="business-current-accounts">Business Current Accounts</h2><h3 class="Title_title__6QR87 Title_primary__m7Tjj Title_medium__e61O9 Title_left___R_Ga Title_marginBottom__TiQqA" id="great-britain">Great Britain</h3><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Published February 2025</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>As part of a regulatory requirement, an independent survey was conducted to ask approximately <strong>1,200</strong> customers of each of the<strong> 16 largest business current account providers</strong> if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.</p></div></div></div></div></section><section class="Section_section__mRxGN Section_secondary__NxgD1 stack Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Section_container__mkPCF Section_section__mRxGN Section_transparent__1pVXx Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/overall-service-quality.cf82b80e.png" alt="Graph showing the results of the CMA scoring of UK banks in the Overall Service Quality category. The CMA asked customers how likely they would be to recommend their personal current account provider to other small and medium-sized enterprises (SMEs*). The rankings with percentage scores are: 1st Monzo with 85%. 2nd Starling Bank with 82%. 3rd Handelsbanken with 77%. 4th Tide with 75%. 5th Zempler Bank with 69%."/></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/online-and-mobile-banking-services.7795c5ce.png" alt="Graph showing the results of the CMA scoring of UK banks in the Online and Mobile Banking Services category. The CMA asked customers how likely they would be to recommend their provider's online and mobile banking services to other small and medium-sized enterprises (SMEs*). The rankings with percentage scores are: 1st Monzo with 88%. 2nd Starling Bank with 86%. 3rd Tide with 77%. 4th Zempler Bank with 75%. 5th NatWest with 70%."/></div></div></div></div><div class="Section_container__mkPCF Section_section__mRxGN Section_transparent__1pVXx Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/overdraft-services.d32c9e2c.png" alt="Graph showing that Monzo didn't receive a score from the CMA for the SME Overdraft and Loan Services category because Monzo doesn't provide credit services to SME customers."/></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/relationship-account-management.e76e867b.png" alt="Graph showing the results of the CMA scoring of UK banks in the Relationship/Account Management category. The CMA asked customers how likely they would be to recommend their provider's account management services to other small and medium-sized enterprises (SMEs*). The rankings with percentage scores are: 1st Handelsbanken with 85%. 2nd Monzo with 77%. 3rd Starling Bank with 76%. Joint 4th Metro Bank and Tide with 65%."/></div></div></div></div><div class="Section_container__mkPCF Section_section__mRxGN Section_transparent__1pVXx Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><img class="service-quality-results_serviceQualityResultImage__zu2El" width="600" src="https://static-assets.monzo.com/monzo-com/fe1a8020f056302e577480952f944c88aba4aa96/_next/static/media/branches.0aff1278.png" alt="Graph showing that Monzo didn't receive a score from the CMA for the Services in Branches and Business Centres category because Monzo doesn't have any branches."/></div></div></div></div></div></section><section class="Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>These results are from an independent survey carried out between January 2024 and December 2024 by BVA BDRC as part of a regulatory requirement.</strong></p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Monzo has published this information at the request of the Competition and Markets Authority so you can compare the quality of service from business current account providers. In providing this information, we are not giving you any advice or making any recommendation to you and we can only give you information about our own products and services.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>SME customers with business current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and business centres, SME overdraft and loan services and relationship/account management services to other SMEs.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>The results show the proportion of customers of each provider, among those who took part in the survey, who said they were ‘extremely likely’ or ‘very likely’ to recommend each service.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Participating providers: Bank of Scotland, Barclays, Handelsbanken, HSBC UK, Lloyds Bank, Metro Bank, Monzo, NatWest, Royal Bank of Scotland, Santander, Starling Bank, The Co-operative Bank, Tide, TSB, Virgin Money and Zempler Bank.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Approximately 1,200 customers a year are surveyed across Great Britain for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>19,400 people were surveyed in total. Results are updated every six months, in August and February.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover related taxes).</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>To find out more visit <a href="https://bva-bdrc.com/business-banking-service-quality" data-monzoanalytics-action-id="link_clicked" data-monzoanalytics-action-parameters="link_type=inline&link_location=Text inline&link_text=BVA-BDRC.com/business-banking-service-quality&url=https://bva-bdrc.com/business-banking-service-quality&currentUrl=/service-quality-results">BVA-BDRC.com/business-banking-service-quality</a></strong></p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found <a 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