Wayne Butterfield

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nav-cta" action="/contact-us" method="get" novalidate="novalidate"> <div class="input-group"> <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c"> <div class="input-group-append"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </header> <main id="content" role="main"> <div id="BodyPlaceholder_C003_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C004_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="h1">Our People</h2> </div> </div> </div> <section class="person-section py-6"> <div class="row"> <div class="col-md-3"> <img style="width:100%;" src="https://isg-one.com/images/default-source/default-album/wayne-butterfield-bio.tmb-th595-583.jpg?Culture=en&sfvrsn=278df931_2" alt="Wayne-Butterfield-bio" title="Wayne-Butterfield-bio" /> </div> <div class="col-md-9"> <h1 class="h3">Wayne Butterfield</h1> <h6>Partner</h6> <p><p>Wayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability. </p></p> </div> </div> </section> <section class="articles-section padded-row mobile-gallery" id="1bcb402a-165c-4ecc-b727-9a812b25c1e7"> <h4 class="heading">Articles by Wayne Butterfield</h4> <div class="row mb-3"> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/how-to-make-the-most-of-ai-in-the-contact-center" > <div class="card-body"> <h3 class="h6"> How to Make the Most of AI in the Contact Center </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/ai-contact-center-transformation--how-and-why-now" > <div class="card-body"> <h3 class="h6"> AI Contact Center Transformation: How and Why Now? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-47-the-autonomous-enterprise-what-is-it-and-are-we-ready-for-it" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 47: The Autonomous Enterprise: What Is It? And Are We Ready for It? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-46-the-path-to-effective-automation-governance" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 46: The Path to Effective Automation Governance </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-45-mastering-efficiency-achieving-process-excellence-with-rpa" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 45: Mastering Efficiency: Achieving Process Excellence with RPA </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-44-what-education-does-the-modern-worker-need" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 44: What Education Does the Modern Worker Need? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-43-powering-the-future-of-customer-service-with-large-language-models" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 43: Powering the Future of Customer Service with Large Language Models </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-42-rpa-the-past-the-present-the-end" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 42: RPA: The Past, The Present, The End? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-41-connect-your-automation-tech-with-process-orchestration" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 41: Connect Your Automation Tech with Process Orchestration </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/4-advances-in-ai-that-will-change-the-contact-center-by-2025" > <div class="card-body"> <h3 class="h6"> 4 Advances in AI That Will Change the Contact Center by 2025 </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-40-conversational-ai-past-present-future" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 40: Conversational AI: Past, Present & Future </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/five-need-to-know-automation-trends-for-your-2023-investment-planning" > <div class="card-body"> <h3 class="h6"> Five Need-to-Know Automation Trends for Your 2023 Investment Planning </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-39-why-you-need-to-address-culture-to-unlock-automation-success" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 39: Why You Need to Address Culture to Unlock Automation Success </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-38-3-golden-rules-for-scaling-your-automation-program" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 38: 3 Golden Rules for Scaling Your Automation Program </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-37-fake-humans-alternate-realities-a-metaverse-future" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 37: Fake Humans & Alternate Realities, A Metaverse Future </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-36-how-ai-and-data-are-transforming-manufacturing" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 36: How AI and Data are Transforming Manufacturing </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/how-to-understand-whats-really-happening-in-your-contact-center" > <div class="card-body"> <h3 class="h6"> How to Understand What's Really Happening in Your Contact Center </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-35-accelerating-business-outcomes-with-automation" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 35: Accelerating Business Outcomes with Automation </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/how-retail-banks-can-use-automation-to-excel-in-2022" > <div class="card-body"> <h3 class="h6"> How Retail Banks Can Use Automation to Excel in 2022 </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-34-what-are-the-biggest-obstacles-to-scaling-intelligent-automation" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 34: What Are the Biggest Obstacles to Scaling Intelligent Automation? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-33-overcoming-barriers-to-decision-automation" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 33: Overcoming Barriers to Decision Automation </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-32-tackling-the-automation-talent-gap" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 32: Tackling the Automation Talent Gap </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-31-golden-rules-for-successful-automation-implementation" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 31: Golden Rules for Successful Automation Implementation </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-30-behind-the-scenes-with-a-chief-digital-officer" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 30: Behind the Scenes with a Chief Digital Officer </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/why-rpa-has-yet-to-transform-the-workplace---and-how-it-still-can" > <div class="card-body"> <h3 class="h6"> Why RPA Has Yet to Transform the Workplace - and How It Still Can </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-29-reinventing-document-processing-with-ai" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 29: Reinventing Document Processing with AI </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-28-what-is-ethical-ai" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 28: What Is Ethical AI? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-27-citizen-developer-from-hype-to-reality" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 27: Citizen Developer: From Hype to Reality </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-26-driving-change-through-citizen-innovation" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 26: Driving Change through Citizen Innovation </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-25-automating-decision-making" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 25: Automating Decision-Making </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/top-3-automation-trends-for-your-2022-plans" > <div class="card-body"> <h3 class="h6"> Top 3 Automation Trends for Your 2022 Plans </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-24-tackling-future-tech" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 24: Tackling Future Tech </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-23-technology-transformation-in-the-insurance-industry" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 23: Technology & Transformation in the Insurance Industry </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-22-cybersecurity-time-to-get-on-the-front-foot" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 22: Cybersecurity: Time to Get on the Front Foot </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-21-big-bank-automation" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 21: Big Bank Automation </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-20-getting-started-with-conversational-ai" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 20: Getting Started with Conversational AI </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-19-investigating-jobs-of-the-future" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 19: Investigating Jobs of the Future </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-18-decoding-open-source-rpa" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 18: Decoding Open Source RPA </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-17-when-automation-and-data-collide" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 17: When Automation and Data Collide </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/contact-center-of-the-future-providing-the-right-customer-support" > <div class="card-body"> <h3 class="h6"> Contact Center of the Future: Providing the Right Customer Support </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-16-a-data-driven-approach-to-selling" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 16: A Data-Driven Approach to Selling </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-15-improving-an-industry-while-preserving-the-planet" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 15: Improving an Industry while Preserving the Planet </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-14-think-broader-than-words-the-power-of-conversational-ai" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 14: Think Broader than Words: The Power of Conversational AI </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-13-digitization-of-the-smb" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 13: Digitization of the SMB </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-12-succeeding-in-an-ai-scale-up" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 12: Succeeding in an AI Scale Up </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-11-unlocking-the-value-of-automation-in-private-equity" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 11: Unlocking the Value of Automation in Private Equity </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-10-tales-from-the-trade-floor" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 10: Tales from the Trade Floor </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-9-w(h)ine-wheels-and-automation" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 9: W(h)ine, Wheels and Automation </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-8-using-ai-to-benefit-mental-well-being" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 8: Using AI to Benefit Mental Well-Being </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-7-take-me-to-your-believer" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 7: Take me to your Believer </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-6-the-gig-that-covid-couldn-t-cancel" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 6: The Gig that Covid Couldn’t Cancel </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-5-scale-or-fail" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 5: Scale or Fail? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-4-to-chatbot-or-not" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 4: To Chatbot or Not? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-3-distance-is-futile-remote-working-for-an-automation-center-of-excellence" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 3: Distance is Futile – Remote Working for an Automation Center of Excellence </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/bots-and-beyond-episode-2-when-business-continuity-planners-became-gods" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 2: When Business Continuity 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col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/discover-improve-remove-the-trifecta-for-your-contact-center" > <div class="card-body"> <h3 class="h6"> Discover, Improve, Remove: The Trifecta for Your Contact Center </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/the-promise-of-automation-in-a-time-of-crisis" > <div class="card-body"> <h3 class="h6"> The Promise of Automation in a Time of Crisis </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> <div class="col-lg-3 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/5-steps-to-get-started-with-ai-in-the-enterprise" > <div class="card-body"> <h3 class="h6"> 5 Steps to Get Started with AI in the Enterprise </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div> </div> </section> </div> </main> <div id="CTAFormPlaceholder_TFF7FD39E032_Col00" class="sf_colsIn bg-blue z-index-2 position-relative overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="CTAFormPlaceholder_TFF7FD39E033_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="CTAFormPlaceholder_TFF7FD39E034_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="pr-md-9 mt-3" > <h2 class="h6">Do you have a question, comment or suggestion?</h2> </div> </div> <div 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