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data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link href="https://dowpznhhyvkm4.cloudfront.net/2025-02-18-12-57-13-e00965d5d8/dist/css/forum.css" id='main-css' rel="stylesheet" type="text/css" /> <script nonce="">if (!(window.CSS && CSS.supports('color', 'var(--fake-var)'))) { document.head.removeChild(document.getElementById('main-css')) document.write('<link href="/destination.css" rel="stylesheet" type="text/css"><\x2flink>'); }</script> <style> /* Note: We recommend inviting a professional web developer to work with Custom Css. 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.custom-widget-subtitle { font-size: 14px; } } /* Community cards */ .widget-container--community_category .community-category__card .community-category__card-metadata li { font-size: 16px; display: flex; align-items: center; } .community-category-container .community-category-list .community-category__card-small-card .card_image { margin-right: 12px; } /* Leaderboard */ .widget-container--leaderboard_points .leaderboard-link-text .btn--show-more { text-transform: capitalize; } /* Events Calendar widget */ .homepage-widget-container--event_calendar { background: linear-gradient(180deg, #ECF0FB 0%, #F7F7F7 100%); } .widget-container--event_calendar .btn--show-more svg { display: none; } .widget-container--event_calendar .event-calendar-wrapper a { margin-bottom: 24px; } .widget-container--event_calendar .box__pad { padding-bottom: 40px; } /* Groups */ .homepage-widget-container--groups .group-overview-item__bottom { font-size: 16px; } /* Quicklinks */ .quicklink__title 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class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Apps and Marketplace Integrations</span><span class="text--meta">1</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-47" role="option"><div><a id="mega-menu-category-11367" track="[object Object]" href="https://community.freshworks.com/call-routing-11367" title="Call Routing" topicsCount="2" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Call Routing</span><span class="text--meta">2</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-48" role="option"><div><a id="mega-menu-category-11368" track="[object Object]" href="https://community.freshworks.com/phone-number-management-11368" title="Phone Number Management" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Phone Number Management</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-49" role="option"><div><a id="mega-menu-category-11369" track="[object Object]" href="https://community.freshworks.com/bring-your-own-provider-carrier-11369" title="Bring Your Own Provider/Carrier" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Bring Your Own Provider/Carrier</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-50" role="option"><div><a id="mega-menu-category-11370" track="[object Object]" href="https://community.freshworks.com/managing-ivrs-and-call-flows-11370" title="Managing IVRs and Call Flows" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Managing IVRs and Call Flows</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-51" role="option"><div><a id="mega-menu-category-11426" track="[object Object]" href="https://community.freshworks.com/using-freshdesk-omni-11426" title="Using Freshdesk Omni" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Using Freshdesk Omni</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-52" role="option"><div><a id="mega-menu-category-11427" track="[object Object]" href="https://community.freshworks.com/getting-started-11427" title="Getting Started" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" 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title="Getting Started" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-58" role="option"><div><a id="mega-menu-category-11340" track="[object Object]" href="https://community.freshworks.com/how-do-i-11340" title="How do I....?" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">How do I....?</span><span class="text--meta">11</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-59" role="option"><div><a id="mega-menu-category-11347" track="[object Object]" href="https://community.freshworks.com/analytics-11347" title="Analytics" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Analytics</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-60" role="option"><div><a id="mega-menu-category-11354" track="[object Object]" href="https://community.freshworks.com/apps-and-marketplace-integrations-11354" title="Apps and Marketplace Integrations" topicsCount="9" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Apps and Marketplace Integrations</span><span class="text--meta">9</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-61" role="option"><div><a id="mega-menu-category-11388" track="[object Object]" href="https://community.freshworks.com/sales-sequences-11388" title="Sales Sequences" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Sales Sequences</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-62" role="option"><div><a id="mega-menu-category-11389" track="[object Object]" href="https://community.freshworks.com/workflows-and-automations-11389" title="Workflows and Automations" topicsCount="31" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Workflows and Automations</span><span class="text--meta">31</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-63" role="option"><div><a id="mega-menu-category-11390" track="[object Object]" href="https://community.freshworks.com/user-management-11390" title="User Management" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">User Management</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-64" role="option"><div><a id="mega-menu-category-11391" track="[object Object]" href="https://community.freshworks.com/deals-and-pipeline-management-11391" title="Deals and Pipeline Management" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Deals and Pipeline Management</span><span class="text--meta">7</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-6965-item-65" role="option"><div><a id="mega-menu-category-11414" track="[object Object]" href="https://community.freshworks.com/contacts-and-account-management-11414" title="Contacts and Account Management" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Contacts and Account Management</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" 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Join our AI Group and explore more!","description":"<p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Thank you for joining our AI group!<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> This forum is your go-to space to explore all things AI\u2014ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You\u2019ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Freddy AI Agent<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\u2014a powerful catalyst for transforming both customer and employee experiences.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Icebreaker:<\/strong><\/span><\/span><br \/><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Let\u2019s get to know each other better! Please share your thoughts using the following format:<\/span><\/span><\/p><ol><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Name &amp; What you do :<\/strong><\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Favorite part of the AI Summit:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (What did you enjoy most about the event?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Feature of Freddy AI Agent you\u2019re most excited about:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Which feature caught your attention?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>One thing you\u2019re hoping to learn or explore more about in this group:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Any specific questions or areas of interest?)<\/span><\/span><\/li><\/ol><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Looking forward to hearing your thoughts and kicking off some great conversations around AI!<\/span><\/span><\/p>","id":40576,"featuredImage":"","label":"","replyCount":13,"views":328,"post":{"id":99423,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d267aaf-559b-4b35-81ba-5d5d518cd329.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Smooth talker (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/489b842f-b197-43a6-8c0c-eb527423c21e_thumb.png"},{"title":"Smooth talker (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7c912584-bbcb-402a-8c25-f17001af0ebf_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"},{"title":"Wizard of Creative Thinking (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bf4d6e6a-8962-4f56-9686-5ad1e104c172_thumb.png"},{"title":"Wizard of Creative Thinking (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a4bd23da-e4b6-4a3f-bfb3-b9c15419286b_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Thank you for joining our AI group!<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> This forum is your go-to space to explore all things AI\u2014ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You\u2019ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Freddy AI Agent<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\u2014a powerful catalyst for transforming both customer and employee experiences.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Icebreaker:<\/strong><\/span><\/span><br \/><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Let\u2019s get to know each other better! Please share your thoughts using the following format:<\/span><\/span><\/p><ol><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Name &amp; What you do :<\/strong><\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Favorite part of the AI Summit:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (What did you enjoy most about the event?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Feature of Freddy AI Agent you\u2019re most excited about:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Which feature caught your attention?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>One thing you\u2019re hoping to learn or explore more about in this group:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Any specific questions or areas of interest?)<\/span><\/span><\/li><\/ol><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Looking forward to hearing your thoughts and kicking off some great conversations around AI!<\/span><\/span><\/p>","url":"\/freshworks-ai-summit-11444\/excited-about-freddy-ai-join-our-ai-group-and-explore-more-40576?postid=99423#post99423","creationDate":"2024-11-08T12:49:05+0000","relativeCreationDate":"3 months ago"},"contentType":"discussion","type":4,"likes":1,"hasCurrentUserLiked":false,"hasBestAnswer":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/freshworks-ai-summit-11444\/excited-about-freddy-ai-join-our-ai-group-and-explore-more-40576","title":"Excited about Freddy AI? Join our AI Group and explore more!","description":"<p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Thank you for joining our AI group!<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> This forum is your go-to space to explore all things AI\u2014ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You\u2019ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Freddy AI Agent<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\u2014a powerful catalyst for transforming both customer and employee experiences.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Icebreaker:<\/strong><\/span><\/span><br \/><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Let\u2019s get to know each other better! Please share your thoughts using the following format:<\/span><\/span><\/p><ol><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Name &amp; What you do :<\/strong><\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Favorite part of the AI Summit:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (What did you enjoy most about the event?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Feature of Freddy AI Agent you\u2019re most excited about:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Which feature caught your attention?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>One thing you\u2019re hoping to learn or explore more about in this group:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Any specific questions or areas of interest?)<\/span><\/span><\/li><\/ol><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Looking forward to hearing your thoughts and kicking off some great conversations around AI!<\/span><\/span><\/p>","id":40576,"featuredImage":"","label":"","replyCount":13,"views":328,"post":{"id":99423,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d267aaf-559b-4b35-81ba-5d5d518cd329.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Smooth talker (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/489b842f-b197-43a6-8c0c-eb527423c21e_thumb.png"},{"title":"Smooth talker (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7c912584-bbcb-402a-8c25-f17001af0ebf_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"},{"title":"Wizard of Creative Thinking (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bf4d6e6a-8962-4f56-9686-5ad1e104c172_thumb.png"},{"title":"Wizard of Creative Thinking (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a4bd23da-e4b6-4a3f-bfb3-b9c15419286b_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Thank you for joining our AI group!<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> This forum is your go-to space to explore all things AI\u2014ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You\u2019ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Freddy AI Agent<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\u2014a powerful catalyst for transforming both customer and employee experiences.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Icebreaker:<\/strong><\/span><\/span><br \/><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Let\u2019s get to know each other better! Please share your thoughts using the following format:<\/span><\/span><\/p><ol><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Name &amp; What you do :<\/strong><\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Favorite part of the AI Summit:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (What did you enjoy most about the event?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Feature of Freddy AI Agent you\u2019re most excited about:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Which feature caught your attention?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>One thing you\u2019re hoping to learn or explore more about in this group:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Any specific questions or areas of interest?)<\/span><\/span><\/li><\/ol><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Looking forward to hearing your thoughts and kicking off some great conversations around AI!<\/span><\/span><\/p>","url":"\/freshworks-ai-summit-11444\/excited-about-freddy-ai-join-our-ai-group-and-explore-more-40576?postid=99423#post99423","creationDate":"2024-11-08T12:49:05+0000","relativeCreationDate":"3 months ago"},"contentType":"discussion","type":4,"likes":1,"hasCurrentUserLiked":false,"hasBestAnswer":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.freshworks.com/freshworks-ai-summit-11444/excited-about-freddy-ai-join-our-ai-group-and-explore-more-40576"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Excited about Freddy AI? Join our AI Group and explore more!</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kamakshi-v-43548" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" style="width: 100%;" title alt="Kamakshi V" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png" alt="Community Manager" title="Community Manager" /></div></a></div></div><span class="notification-link"><span class="thread-meta-item__date">3 months ago</span></span></span></div></div></div></div></div></section></div> <div data-preact="widget-breadcrumb/Breadcrumb" class="" data-props="{"breadcrumbData":[{"url":"\/","title":"Community"},{"url":"\/search","title":"Search"}]}"><div class="sitewidth breadcrumb-container"><div class="col main-navigation--breadcrumb-wrapper widget--breadcrumb"><ul class="breadcrumb"><li class="breadcrumb-item qa-breadcrumb-community"><a class="breadcrumb-item-link" href="/"><i class="icon icon--caret-left is-visible-S"></i>Community</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-category"><span class="current"><i class="icon icon--caret-left is-visible-S"></i>Search</span><i class="icon icon--caret-right"></i></li></ul></div></div></div> <div class="sitewidth"> <div class="thread-list-title qa-subForum-header"> <h1 class="thread-list-view-title thread-subforum-title qa-page-title">Recently active topics</h1> </div> <div class="col col--main has--side qa-div-main widget-wrapper"> <div class="list-widget-wrapper"> <header class="list__items--header qa-list-menu"> <div class="list__items--header-heading qa-thread-list-count"> 234 Posts </div> <div data-preact="destination/modules/Categories/shared/SortingDropdown" class="" data-props="{"sortOptions":[{"sortType":"lastActivityAt","sortDirection":"desc","sortLabel":"Recently active"},{"sortType":"replyCount","sortDirection":"desc","sortLabel":"Most replies"},{"sortType":"views","sortDirection":"desc","sortLabel":"Most views"}]}"><nav><div class="dropdown-container dropdown--sort-options-trigger"><button id="sorting-dropdown" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <p class="sort-option-trigger dropdown-links"><span>Recently active</span></p></button><ul aria-labelledby="sorting-dropdown" Component="ul" tabIndex="-1" role="menu" class="dropdown dropdown--sort-options is-hidden"><a class="dropdown-links__item-link" href="?sort=replyCount">Most replies</a><a class="dropdown-links__item-link" href="?sort=views">Most views</a></ul></div></nav></div> </header> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362","topicUrl":{"destination":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362\/ability-to-change-state-in-a-freshdesk-ticket-25547"},"id":"3128","publicId":"25547","title":"Ability to change state in a freshdesk ticket","content":"<p>Is there any way of removing the<em>\u00a0Customer responded<\/em>\u00a0state when all the cust has said is \"thanks\" etc?<br \/><br \/>I find I have to keep clicking on a case to check if they need to be replied to.<\/p><p>Our issue is with things that some groups (such as Developers) will keep in\u00a0<em>pending<\/em>\u00a0status (potentially for quite a long time) and which Support would keep an eye on in case the customer replies and needs a response.<\/p><p>At the moment, a \"thanks\" email will flag it as\u00a0<em>Customer Responded<\/em>\u00a0forever, meaning we have no way to know if a subsequent, more substantive response has arrived without clicking into the case.<br \/><br \/>I have seen\u00a0<em>Thank You Detector<\/em>\u00a0- however it looks to only\u00a0deal with\u00a0<em>closed<\/em>\u00a0or\u00a0<em>resolved<\/em>\u00a0cases, which we would have no issue with as we can just close or resolve those again.<\/p>","categoryName":"Ticketing & Agent Productivity","categoryId":"11362","contentType":"question","featuredImage":"","likes":7,"views":1260,"votes":0,"replyCount":15,"publishedAt":"2022-08-30T14:59:53+00:00","lastActivityAt":"2025-02-18T18:58:07+00:00","lastContributor":{"id":"59151","username":"daisy812932","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/619c0bcd-56fc-4f34-beb7-0f7589b8609c.png"},"lastPostId":16843,"author":{"id":"38180","username":"mymuk","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 hours ago","lastReplyPublicId":"102698"},"authors":{"18286":{"id":18286,"url":"\/members\/neharika-sundar-18286","name":"neharika.sundar","avatar":"","userTitle":"Top 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qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mymuk-38180" rel="noreferrer"><div class="default-avatar avatar-variant-0">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mymuk-38180">mymuk</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/ticketing-agent-productivity-11362" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Ticketing & Agent Productivity</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/ticketing-agent-productivity-11362/ability-to-change-state-in-a-freshdesk-ticket-25547" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Ability to change state in a freshdesk ticket</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/ticketing-agent-productivity-11362/ability-to-change-state-in-a-freshdesk-ticket-25547">Is there any way of removing the Customer responded state when all the cust has said is "thanks" etc?I find I have to keep clicking on a case to check if they need to be replied to.Our issue is with things that some groups (such as Developers) will keep in pending status (potentially for quite a long time) and which Support would keep an eye on in case the customer replies and needs a response.At the moment, a "thanks" email will flag it as Customer Responded forever, meaning we have no way to know if a subsequent, more substantive response has arrived without clicking into the case.I have seen Thank You Detector - however it looks to only deal with closed or resolved cases, which we would have no issue with as we can just close or resolve those again.</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">7</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/ticketing-agent-productivity-11362/ability-to-change-state-in-a-freshdesk-ticket-25547"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 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thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/daisy812932-59151" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/619c0bcd-56fc-4f34-beb7-0f7589b8609c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/619c0bcd-56fc-4f34-beb7-0f7589b8609c.png" style="width: 100%;" title alt="daisy812932" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/ticketing-agent-productivity-11362/ability-to-change-state-in-a-freshdesk-ticket-25547?postid=102698#post102698"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T18:58:07.000Z">3 hours ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11355","topicUrl":{"destination":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11355\/freshping-dead-forever-40474"},"id":"10623","publicId":"40474","title":"Freshping dead forever?","content":"<p>All available documentation for Freshping mentions that an update about the suspension of the service will be provided 23H2 - can we assume that no news in the last year means the service has been permanently killed?<\/p>","categoryName":"Apps and Marketplace 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href="https://community.freshworks.com/how-do-i-11344" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">How do I....?</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/how-do-i-11344/is-it-possible-to-decompile-an-apk-change-the-code-then-recompile-it-35399" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Is it possible to decompile an APK, change the code, then recompile it?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" 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It allows you to decompile, sign and recompile apk. If you want to see source code, then you should use dex-to-jar converter and convert your app to jar file.APK Sync</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/how-do-i-11344/is-it-possible-to-decompile-an-apk-change-the-code-then-recompile-it-35399"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">56</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/how-do-i-11344/is-it-possible-to-decompile-an-apk-change-the-code-then-recompile-it-35399?postid=102693#post102693"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jamesjohn-61352" rel="noreferrer"><div class="default-avatar avatar-variant-2">J</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/how-do-i-11344/is-it-possible-to-decompile-an-apk-change-the-code-then-recompile-it-35399?postid=102693#post102693"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T18:23:08.000Z">3 hours ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351","topicUrl":{"destination":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/no-way-to-correct-customer-s-accidental-negative-surveys-41557"},"id":"19908","publicId":"41557","title":"No Way to Correct Customer's Accidental Negative Surveys","content":"<p>Hey All,<\/p><p>\u00a0<\/p><p>I wanted to check in here because my team and I have been dealing with this issue for a long time. 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qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/vrc-william-61343" rel="noreferrer"><div class="default-avatar avatar-variant-3">V</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/vrc-william-61343">vrc.William</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/analytics-reports-dashboards-11351" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Analytics, Reports & Dashboards</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/analytics-reports-dashboards-11351/no-way-to-correct-customer-s-accidental-negative-surveys-41557" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">No Way to Correct Customer's Accidental Negative Surveys</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/analytics-reports-dashboards-11351/no-way-to-correct-customer-s-accidental-negative-surveys-41557">Hey All, I wanted to check in here because my team and I have been dealing with this issue for a long time. Whenever we receive a negative survey, I always follow up with the customer to see if there was anything more we could have done. In almost every case, the negative survey was submitted by mistake, but there’s no way to reverse or cancel it without deleting the ticket—which we don’t want to do, as we’d lose valuable ticket history and summary information. One workaround I found is to reopen the ticket after confirming the survey was a mistake, send the customer an email letting them know I’m "resetting" it, and then mark it as resolved again. This triggers a new survey. However, instead of replacing the original response, it just adds another survey to the results. This creates issues with our metrics and analytics. Right now, the only way to address it in company meetings is by showing screenshots of the customer’s response confirming the mistake. I’m wondering if anyone has fou</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/analytics-reports-dashboards-11351/no-way-to-correct-customer-s-accidental-negative-surveys-41557"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">11</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/analytics-reports-dashboards-11351/no-way-to-correct-customer-s-accidental-negative-surveys-41557?postid=102689#post102689"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/vrc-william-61343" rel="noreferrer"><div class="default-avatar avatar-variant-3">V</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/analytics-reports-dashboards-11351/no-way-to-correct-customer-s-accidental-negative-surveys-41557?postid=102689#post102689"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T16:51:40.000Z">5 hours ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/knowledge-base-11360","topicUrl":{"destination":"https:\/\/community.freshworks.com\/knowledge-base-11360\/use-of-html-in-articles-examples-to-share-34445"},"id":"7583","publicId":"34445","title":"Use of HTML in articles - examples to share?","content":"<p>Hi, I wanted to format solution articles to look better and be easier to read etc. I found the following as two examples in current articles from freshdesk.<\/p><p>Can you help by sharing any others or point me to where some might be?<\/p><p>Many thanks in advance.<\/p><p>Trevor..<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc84abcb-c9a1-4cb9-9b90-c9728fa69ebe.png\" \/><\/figure><p>&lt;div class=\"single-article-content article-body\"&gt;<\/p><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 &lt;pre class=\"fd-callout fd-callout--note\" dir=\"ltr\"&gt;We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click &lt;strong&gt;Previous plans&lt;\/strong&gt; to view your applicable plans.&lt;br&gt;We assure you that this change will not impact your product experience, and no action is required on your part.&lt;\/pre&gt;<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c0d51c3c-5652-4211-b3df-83baab884133.png\" \/><\/figure><p>\u00a0<\/p><p>&lt;pre class=\"fd-callout fd-callout--info\" dir=\"ltr\"&gt;This feature is available on-demand currently. Please write to &lt;a href=\"mailto:support@freshdesk.com\"&gt;support@freshdesk.com&lt;\/a&gt; to get it enabled for your account.&lt;\/pre&gt;&lt;p&gt;&lt;br&gt;<\/p>","categoryName":"Knowledge Base","categoryId":"11360","contentType":"question","featuredImage":"","likes":1,"views":483,"votes":0,"replyCount":3,"publishedAt":"2023-12-13T12:29:00+00:00","lastActivityAt":"2025-02-18T15:36:34+00:00","lastContributor":{"id":"61342","username":"AbiDavid90","avatar":""},"lastPostId":16839,"author":{"id":"35610","username":"trevhowes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/77501b14-4f08-42c5-8640-766d7f65a01b.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 hours 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href="https://community.freshworks.com/knowledge-base-11360" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Knowledge Base</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/knowledge-base-11360/use-of-html-in-articles-examples-to-share-34445" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Use of HTML in articles - examples to share?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/knowledge-base-11360/use-of-html-in-articles-examples-to-share-34445">Hi, I wanted to format solution articles to look better and be easier to read etc. I found the following as two examples in current articles from freshdesk.Can you help by sharing any others or point me to where some might be?Many thanks in advance.Trevor.. &lt;div class="single-article-content article-body"&gt; &lt;pre class="fd-callout fd-callout--note" dir="ltr"&gt;We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click &lt;strong&gt;Previous plans&lt;/strong&gt; to view your applicable plans.&lt;br&gt;We assure you that this change will not impact your product experience, and no action is required on your part.&lt;/pre&gt; &lt;pre class="fd-callout fd-callout--info" dir="ltr"&gt;This feature is available on-demand currently. Please write to &lt;a href="mailto:support@freshdesk.com"&gt;support@freshdesk.com&lt;/a&gt; to get it enabled for your account.&lt;/pre&gt;&lt;p&gt;</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/knowledge-base-11360/use-of-html-in-articles-examples-to-share-34445"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">483</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/knowledge-base-11360/use-of-html-in-articles-examples-to-share-34445?postid=102686#post102686"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/abidavid90-61342" rel="noreferrer"><div class="default-avatar avatar-variant-2">A</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/knowledge-base-11360/use-of-html-in-articles-examples-to-share-34445?postid=102686#post102686"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T15:36:34.000Z">6 hours ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351","topicUrl":{"destination":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/business-hours-impact-on-average-resolution-time-41558"},"id":"11182","publicId":"41558","title":"Business hours impact on average resolution time","content":"<p>If our company has support groups in different time zones with different defined business hours and I run a report for average ticket resolution time in business hours, how is the calculation done with respect to these groups? 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qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/henriks-61013" rel="noreferrer"><div class="default-avatar avatar-variant-3">H</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png" alt="Contributor" title="Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/henriks-61013">HenrikS</a></span><span class="user-title text--meta">Contributor</span></div><a href="https://community.freshworks.com/analytics-reports-dashboards-11351" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Analytics, Reports & Dashboards</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/analytics-reports-dashboards-11351/business-hours-impact-on-average-resolution-time-41558" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Business hours impact on average resolution time</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/analytics-reports-dashboards-11351/business-hours-impact-on-average-resolution-time-41558">If our company has support groups in different time zones with different defined business hours and I run a report for average ticket resolution time in business hours, how is the calculation done with respect to these groups? If they work on the same tickets will it be based on the group affiliation of the person resolving/ closing the ticket, or?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/analytics-reports-dashboards-11351/business-hours-impact-on-average-resolution-time-41558"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/analytics-reports-dashboards-11351/business-hours-impact-on-average-resolution-time-41558"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/henriks-61013" rel="noreferrer"><div class="default-avatar avatar-variant-3">H</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png" alt="Contributor" title="Contributor" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/analytics-reports-dashboards-11351/business-hours-impact-on-average-resolution-time-41558"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T15:27:36.000Z">6 hours ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/portal-knowledge-base-11377","topicUrl":{"destination":"https:\/\/community.freshworks.com\/portal-knowledge-base-11377\/freshservice-end-user-portal-send-ticket-to-group-24222"},"id":"2502","publicId":"24222","title":"Freshservice end-user portal - Send ticket to group","content":"<p>Hello all,<\/p><p>I\u2019m sure this has been asked a million times, but I don't see anything when searching.<\/p><p>We have users who use the portal, however we want to be able to route those resulting tickets to a particular group, based on a custom field within the new ticket form.\u00a0<\/p><p>Is this possible with customisation and workflow Automator? 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qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jonp-36449" rel="noreferrer"><div class="default-avatar avatar-variant-9">J</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/jonp-36449">JonP</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/portal-knowledge-base-11377" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Portal/Knowledge Base</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/portal-knowledge-base-11377/freshservice-end-user-portal-send-ticket-to-group-24222" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Freshservice end-user portal - Send ticket to group</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/portal-knowledge-base-11377/freshservice-end-user-portal-send-ticket-to-group-24222">Hello all,I’m sure this has been asked a million times, but I don't see anything when searching.We have users who use the portal, however we want to be able to route those resulting tickets to a particular group, based on a custom field within the new ticket form. Is this possible with customisation and workflow Automator? If so where would I even start with that?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/portal-knowledge-base-11377/freshservice-end-user-portal-send-ticket-to-group-24222"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">254</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/portal-knowledge-base-11377/freshservice-end-user-portal-send-ticket-to-group-24222?postid=102682#post102682"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">8</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/blaird-41113" rel="noreferrer"><div class="default-avatar avatar-variant-3">B</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/portal-knowledge-base-11377/freshservice-end-user-portal-send-ticket-to-group-24222?postid=102682#post102682"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T14:41:31.000Z">7 hours ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/retiring-locations-how-do-you-manage-it-41549"},"id":"11178","publicId":"41549","title":"Retiring locations - how do you manage it?","content":"<p>I have around 250 locations in Freshservice, if you include nesting.<\/p><p>I have around 45000 assets, which cover all states from in use to retired and disposed.<\/p><p>When we mark an asset as retired we do not change its locations (its still technically in that location). When we mark it disposed we also do no change it\u2019s location, despite it no longer actually being there, its good to know where it was.<\/p><p>Sometimes we may close an office, so how do I stop someone creating a new asset to a location that no longer exists?<\/p><p>I can\u2019t delete the location as we have assets associated.<\/p><p>I can\u2019t hide a location.<\/p><p>It would be great to hear from some people in similar situations with multiple locations as to how do you manage the retirement of a location.<\/p>","categoryName":"Assets","categoryId":"11410","contentType":"question","featuredImage":"","likes":1,"views":12,"votes":0,"replyCount":1,"publishedAt":"2025-02-17T17:20:46+00:00","lastActivityAt":"2025-02-18T12:05:03+00:00","lastContributor":{"id":"35521","username":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/13604600-27b2-4d34-8e3a-fbd27d431580.png"},"lastPostId":16834,"author":{"id":"35773","username":"Trevor 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Debut","color":""},"postCount":1}},"isActivityPage":true,"showUnsubscribeBtn":false,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"VwYoo5k8ycPjkunomZV9JKynLskQd1z7lL_F9H6eRiE","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-41549"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/trevor-cooper-35773" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" style="width: 100%;" title alt="Trevor Cooper" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png" alt="Top Contributor" title="Top Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/trevor-cooper-35773">Trevor Cooper</a></span><span class="user-title text--meta">Top Contributor</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Retiring locations - how do you manage it?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549">I have around 250 locations in Freshservice, if you include nesting.I have around 45000 assets, which cover all states from in use to retired and disposed.When we mark an asset as retired we do not change its locations (its still technically in that location). When we mark it disposed we also do no change it’s location, despite it no longer actually being there, its good to know where it was.Sometimes we may close an office, so how do I stop someone creating a new asset to a location that no longer exists?I can’t delete the location as we have assets associated.I can’t hide a location.It would be great to hear from some people in similar situations with multiple locations as to how do you manage the retirement of a location.</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" 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rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" style="width: 100%;" title alt="Daniel Söderlund" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549?postid=102673#post102673"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T12:05:03.000Z">9 hours ago</time></a></span></div></div></div></div></div> <div 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class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/david-sobey-50407" rel="noreferrer"><div class="default-avatar avatar-variant-7">D</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/david-sobey-50407">david.sobey</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/automations-11378" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Automations</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/automations-11378/automate-status-page-incidents-40075" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Automate Status Page Incidents</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/automations-11378/automate-status-page-incidents-40075">Hi, is it possible to automatically raise a status page incident based on some other event?For example, if Freshservice receives an alert from the NMS, raise an incident to indicate degraded performance on the Local Network</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">5</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/automations-11378/automate-status-page-incidents-40075"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 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src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/automations-11378/automate-status-page-incidents-40075?postid=102672#post102672"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T11:55:48.000Z">10 hours ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" 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qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/zubs10-61339" rel="noreferrer"><div class="default-avatar avatar-variant-9">Z</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/zubs10-61339">zubs10</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/apps-and-marketplace-integrations-11356" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Apps and Marketplace Integrations</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/apps-and-marketplace-integrations-11356/azure-active-directory-provisioning-config-error-41555" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Azure Active Directory Provisioning Config Error</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/apps-and-marketplace-integrations-11356/azure-active-directory-provisioning-config-error-41555">Good DayI am trying to configure the Azure Active Directory Provisioning (SCIM) app. This is a new installation, however i keep on receiving a “Could not fetch custom fields. Please refresh the page and try again.” at the config page. Can you please advise is there a way to get this fixed </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/apps-and-marketplace-integrations-11356/azure-active-directory-provisioning-config-error-41555"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">8</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/apps-and-marketplace-integrations-11356/azure-active-directory-provisioning-config-error-41555"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/zubs10-61339" rel="noreferrer"><div class="default-avatar avatar-variant-9">Z</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/apps-and-marketplace-integrations-11356/azure-active-directory-provisioning-config-error-41555"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T11:55:17.000Z">10 hours ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/automations-11378","topicUrl":{"destination":"https:\/\/community.freshworks.com\/automations-11378\/use-ticket-automator-to-set-due-dates-bases-on-create-date-41541"},"id":"11174","publicId":"41541","title":"Use ticket automator to set due dates bases on create date","content":"<p>How do I use the Automator to set the due dates for certain tickets +3 days out from the create date (date ticket is raised)? I don\u2019t see optons in the automator to do this. 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qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mpothen-61263" rel="noreferrer"><div class="default-avatar avatar-variant-3">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mpothen-61263">mpothen</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/automations-11378" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Automations</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/automations-11378/use-ticket-automator-to-set-due-dates-bases-on-create-date-41541" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Use ticket automator to set due dates bases on create date</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/automations-11378/use-ticket-automator-to-set-due-dates-bases-on-create-date-41541">How do I use the Automator to set the due dates for certain tickets +3 days out from the create date (date ticket is raised)? I don’t see optons in the automator to do this. Do I need to write a script? Essentially if ticket field = ‘x’ then set due date to create date + 3 business days. Something like that..Thank you!</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/automations-11378/use-ticket-automator-to-set-due-dates-bases-on-create-date-41541"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">11</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/automations-11378/use-ticket-automator-to-set-due-dates-bases-on-create-date-41541?postid=102665#post102665"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/daniel-soederlund-35521" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" style="width: 100%;" title alt="Daniel Söderlund" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/automations-11378/use-ticket-automator-to-set-due-dates-bases-on-create-date-41541?postid=102665#post102665"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T08:39:22.000Z">13 hours ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/ai-bots-11376","topicUrl":{"destination":"https:\/\/community.freshworks.com\/ai-bots-11376\/optimize-solution-articles-for-freddy-ai-41551"},"id":"19907","publicId":"41551","title":"Optimize solution articles for Freddy AI","content":"<p>Hello everyone,\u00a0<\/p><p>As more and more people start using Freddy AI, have you considered optimizing your solution articles?<\/p><p>I found this\u00a0\u00a0<a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/50000005608\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Best practices to create solution articles : Freshservice<\/a>, good start but I think we need more.\u00a0<\/p><p>\u00a0<\/p><p>Does anyone have similar articles for different departments within the company? 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class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/daniel-soederlund-35521" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" style="width: 100%;" title alt="Daniel Söderlund" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/daniel-soederlund-35521">Daniel Söderlund</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="https://community.freshworks.com/ai-bots-11376" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">AI & Bots</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/ai-bots-11376/optimize-solution-articles-for-freddy-ai-41551" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Optimize solution articles for Freddy AI</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/ai-bots-11376/optimize-solution-articles-for-freddy-ai-41551">Hello everyone, As more and more people start using Freddy AI, have you considered optimizing your solution articles?I found this Best practices to create solution articles : Freshservice, good start but I think we need more. Does anyone have similar articles for different departments within the company? For example, if you’re in a corporate group with multiple HR or Finance teams, all using the same Freshservice instance.How can we manage that the requesters for company X get solutions for company X and not Y and Z? @Kamakshi V do we have anyone from the Freddy Team that can help out here ? </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/ai-bots-11376/optimize-solution-articles-for-freddy-ai-41551"><span 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the answers.”Is there a metric or filter in reporting we can use to show tickets closed by customers?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/analytics-11348/reporting-on-customer-closed-tickets-41479"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 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Redefine employee experience in the evolving landscape of modern work with Freddy Self Service! Say hello to round-the-clock, personalized support tailored to your workforce's needs.With Freddy Self Service, get ready to witness the future of conversational support.Join our exclusive webinar on May 14th to:🔍 Discover the transformative benefits of a Virtual Agent for your team📽️ See a live demo showcasing the latest GenAI capabilities for Virtual agent🔮 Preview upcoming features and enhancements💬 Engage in a live discussion and have all your burning questions answeredTogether, let's empower your employees with an exceptional experience.Don't miss this session – mark your calendars and secure your spot at the webinar today!See you there! 👋Register Now - SLOT 1 | SLOT 2 BestNeharika</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/ai-bots-11376/unleash-the-power-of-genai-with-freddy-self-service-36669"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">34</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/ai-bots-11376/unleash-the-power-of-genai-with-freddy-self-service-36669?postid=102657#post102657"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mcds55555-61316" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/fea19b2c-19be-4e98-bb6a-6d3f4abb2118.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/fea19b2c-19be-4e98-bb6a-6d3f4abb2118.png" style="width: 100%;" title alt="mcds55555" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/ai-bots-11376/unleash-the-power-of-genai-with-freddy-self-service-36669?postid=102657#post102657"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-17T19:30:04.000Z">1 day ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/analytics-11348","topicUrl":{"destination":"https:\/\/community.freshworks.com\/analytics-11348\/parent-locations-don-t-display-data-for-children-in-reports-sorting-25264"},"id":"18170","publicId":"25264","title":"Parent Locations don't display data for Children in Reports & Sorting","content":"<p><em>~Please move to Interest Areas - IT Asset Management. Tried posting there originally, but got an error saying I did not have permissions.~<\/em><\/p><p>\u00a0<\/p><p>I have been running into quite a bit of trouble recently regarding locations for assets.<\/p><p>\u00a0<\/p><p>Below is an example of how one might organize their locations. <strong>Country - State - City<\/strong><\/p><p>United States - Alaska -\u00a0Juneau<\/p><p>United States - Alaska -\u00a0Anchorage<\/p><p>United States -\u00a0Alabama -\u00a0Montgomery<\/p><p>\u00a0<\/p><p>Let\u2019s say I wanted to run a report showing all the assets that are located in Alaska. While you can select the parent location in the filtering option for report, <strong>it will not show the data for the child locations.<\/strong> So if there are 50 assets in Juneau, 20 in Anchorage, and you select to filter by Alaska, <strong>it will display 0 assets.<\/strong> Each parent location is also treated as a location in itself. So the only way to have assets display under Alaska would be to assign it to that state. It could not be assigned to a child location under that. The same goes for country. If I wanted to sort my assets by country in the asset viewer and selected United States, nothing would be displayed, even if cities and states have assets assigned. The only way that would work would be if you assigned the asset to the parent location, United States, which is basically useless from a management perspective.<\/p><p>Quite frankly, I don\u2019t see any purpose to parent locations in this current state, considering how meaningless it is right now. I was able to create a better system very easily by creating a custom dependent field. It works quite well, the problem is you can\u2019t sort or show in reports custom fields from what I see. It also results in 2 location fields, the default and custom one, which is not ideal, so I would like to stop using it, but currently there\u2019s not a better solution after 1 year of using the Freshservice Asset system.<\/p><p>Is there any timeline for when this will be addressed? This feature seems like it should be easy to implement and should be a basic requirement for any comprehensive asset manager, especially considering that the assets are charged as an add-on.<\/p><p>\u00a0<\/p><p>Thanks! :)<\/p>","categoryName":"Analytics","categoryId":"11348","contentType":"conversation","featuredImage":"","likes":6,"views":120,"votes":0,"replyCount":4,"publishedAt":"2022-08-08T17:49:49+00:00","lastActivityAt":"2025-02-17T17:13:04+00:00","lastContributor":{"id":"35773","username":"Trevor Cooper","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b26a4946-9a1e-4495-acc0-995e606cfdb4.png"},"lastPostId":36772,"author":{"id":"37818","username":"WAWPF","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day 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qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/wawpf-37818" rel="noreferrer"><div class="default-avatar avatar-variant-8">W</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png" alt="Top Contributor" title="Top Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/wawpf-37818">WAWPF</a></span><span class="user-title text--meta">Top Contributor</span></div><a href="https://community.freshworks.com/analytics-11348" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Analytics</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/analytics-11348/parent-locations-don-t-display-data-for-children-in-reports-sorting-25264" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Parent Locations don't display data for Children in Reports & Sorting</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/analytics-11348/parent-locations-don-t-display-data-for-children-in-reports-sorting-25264">~Please move to Interest Areas - IT Asset Management. Tried posting there originally, but got an error saying I did not have permissions.~ I have been running into quite a bit of trouble recently regarding locations for assets. Below is an example of how one might organize their locations. Country - State - CityUnited States - Alaska - JuneauUnited States - Alaska - AnchorageUnited States - Alabama - Montgomery Let’s say I wanted to run a report showing all the assets that are located in Alaska. While you can select the parent location in the filtering option for report, it will not show the data for the child locations. So if there are 50 assets in Juneau, 20 in Anchorage, and you select to filter by Alaska, it will display 0 assets. Each parent location is also treated as a location in itself. So the only way to have assets display under Alaska would be to assign it to that state. It could not be assigned to a child location under that. The same goes for country. If I wanted to sort </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">6</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/analytics-11348/parent-locations-don-t-display-data-for-children-in-reports-sorting-25264"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">120</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/analytics-11348/parent-locations-don-t-display-data-for-children-in-reports-sorting-25264?postid=102653#post102653"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/trevor-cooper-35773" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" style="width: 100%;" title alt="Trevor Cooper" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png" alt="Top Contributor" title="Top Contributor" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/analytics-11348/parent-locations-don-t-display-data-for-children-in-reports-sorting-25264?postid=102653#post102653"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-17T17:13:04.000Z">1 day ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379","topicUrl":{"destination":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/how-to-set-ticket-location-from-a-service-request-41512"},"id":"11165","publicId":"41512","title":"How to Set Ticket Location from a Service Request","content":"<p>New FreshService admin here, so apologies if there\u2019s a straightforward way to do this that I haven\u2019t found yet.<\/p><p>\u00a0<\/p><p>We are using a Location field for a ticket (for the user to select the building they are located at) and we have also created a custom Location field on our Service Requests. These are both set to use the Asset Location\u00a0as the Data Source (so essentially its a drop down with around 10 items).\u00a0 When a new Service Request is submitted, we would like the selected Service Request Location to be stored into the Ticket Location (as we have made the Ticket Location a required field).<\/p><p>\u00a0<\/p><p>I\u2019m trying to setup a Workflow for this for when the Service Request is added.\u00a0 I don\u2019t see a built in way to reference the custom fields in a Service Request, so it looks like a Web Request has to be used.\u00a0 Is this correct?<\/p><p>Once I have the Service Request\u2019s Location, how do I set the Ticket\u2019s Location?\u00a0 \u00a0I tried to setup an Action using the \u201cSet Location As\u201d action, but it seems this wants a specific value (one of the 10 items defined in the data source).\u00a0 Is there a way to set the location field to a dynamic value (that I\u2019ve retrieved from a Web Request)?<\/p><p>\u00a0<\/p><p>Or, is 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class="topic-view_header-item_category-link">Ticket & Workflow Management</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/ticket-workflow-management-11379/how-to-set-ticket-location-from-a-service-request-41512" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to Set Ticket Location from a Service Request</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/ticket-workflow-management-11379/how-to-set-ticket-location-from-a-service-request-41512">New FreshService admin here, so apologies if there’s a straightforward way to do this that I haven’t found yet. We are using a Location field for a ticket (for the user to select the building they are located at) and we have also created a custom Location field on our Service Requests. These are both set to use the Asset Location as the Data Source (so essentially its a drop down with around 10 items). When a new Service Request is submitted, we would like the selected Service Request Location to be stored into the Ticket Location (as we have made the Ticket Location a required field). I’m trying to setup a Workflow for this for when the Service Request is added. I don’t see a built in way to reference the custom fields in a Service Request, so it looks like a Web Request has to be used. Is this correct?Once I have the Service Request’s Location, how do I set the Ticket’s Location? I tried to setup an Action using the “Set Location As” action, but it seems this wants a specific va</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/ticket-workflow-management-11379/how-to-set-ticket-location-from-a-service-request-41512"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">27</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/ticket-workflow-management-11379/how-to-set-ticket-location-from-a-service-request-41512?postid=102652#post102652"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/trevor-cooper-35773" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" style="width: 100%;" title alt="Trevor Cooper" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png" alt="Top Contributor" title="Top Contributor" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/ticket-workflow-management-11379/how-to-set-ticket-location-from-a-service-request-41512?postid=102652#post102652"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-17T17:10:59.000Z">1 day ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/locations-export-41360"},"id":"11090","publicId":"41360","title":"Locations Export","content":"<p>I have many locations that are incorrect and would like to make bulk corrections during import at runtime.<\/p><p>Curious as to why we can\u2019t export the locations? Seems rather fundamental. Any ideas?<\/p><p>Also, consider if the Device42 locations are migrated into FS, then how are all the data elements going to be reconciled so it is normalized and actually useful.<\/p><p>Right now what is in FS is elementary and not easy to work with when trying to compartmentalize\u00a0by region and such.<\/p>","categoryName":"Assets","categoryId":"11410","contentType":"question","featuredImage":"","likes":0,"views":20,"votes":0,"replyCount":2,"publishedAt":"2025-01-27T18:07:07+00:00","lastActivityAt":"2025-02-17T17:05:32+00:00","lastContributor":{"id":"35773","username":"Trevor 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Debut","color":""},"postCount":1}},"isActivityPage":true,"showUnsubscribeBtn":false,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"VwYoo5k8ycPjkunomZV9JKynLskQd1z7lL_F9H6eRiE","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-41360"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/locations-export-41360"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/assetmanager31-60545" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" style="width: 100%;" title alt="assetmanager31" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/assetmanager31-60545">assetmanager31</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/locations-export-41360" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Locations Export</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/locations-export-41360">I have many locations that are incorrect and would like to make bulk corrections during import at runtime.Curious as to why we can’t export the locations? Seems rather fundamental. Any ideas?Also, consider if the Device42 locations are migrated into FS, then how are all the data elements going to be reconciled so it is normalized and actually useful.Right now what is in FS is elementary and not easy to work with when trying to compartmentalize by region and such.</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/locations-export-41360"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">20</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/locations-export-41360?postid=102651#post102651"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/trevor-cooper-35773" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" style="width: 100%;" title alt="Trevor Cooper" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png" alt="Top Contributor" title="Top Contributor" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/locations-export-41360?postid=102651#post102651"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-17T17:05:32.000Z">1 day ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/bug-view-agent-without-permission-41431"},"id":"19890","publicId":"41431","title":"Bug - View agent without permission","content":"<p>Hi<\/p><p>\u00a0<\/p><p>I found a bug in the inventory module. It seems that even if an agent does not have permission to manage agents they can still go to an agent profile from the inventory view.\u00a0 This does not look like intended behavior. See below:<\/p><p>\u00a0<\/p><p><strong>Give an agent inventory permission<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/eeb45095-93a1-4054-b988-4428091baf15.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Make sure that the agent does not have the manage agents admin permission<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/fdfd2d0a-ccbf-48f4-9a51-a5a6f7ca9996.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Go to inventory and filter by another agent that has an associated asset (used by)<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/0915667f-b1e1-40b8-853f-7652842f4ffb.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>The returned assets have URLs pointing towards the agent in the Used By column<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7e211200-21b4-4df7-9993-ba461d379c1a.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Hovering the name (should give a preview i think) breaks the page, renders the menu on top of list<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/ec75eec4-6fb8-4f8f-a4a5-fc6e74e140c9.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Clicking on the name takes you to the profile of that agent<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/07ac1dfb-8086-45f8-804a-acd2b3a9c96f.png\" 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class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/maxj-58220" rel="noreferrer"><div class="default-avatar avatar-variant-0">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/maxj-58220">MaxJ</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Bug - View agent without permission</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431">Hi I found a bug in the inventory module. It seems that even if an agent does not have permission to manage agents they can still go to an agent profile from the inventory view. This does not look like intended behavior. See below: Give an agent inventory permission Make sure that the agent does not have the manage agents admin permission Go to inventory and filter by another agent that has an associated asset (used by) The returned assets have URLs pointing towards the agent in the Used By column Hovering the name (should give a preview i think) breaks the page, renders the menu on top of list Clicking on the name takes you to the profile of that agent </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">13</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431?postid=102650#post102650"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/trevor-cooper-35773" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" style="width: 100%;" title alt="Trevor Cooper" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png" alt="Top Contributor" title="Top Contributor" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431?postid=102650#post102650"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-17T17:01:15.000Z">1 day ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/purchase-order-line-limits-41548"},"id":"11177","publicId":"41548","title":"Purchase Order Line Limits?","content":"<p>This was not communicated when we bought into this product, but apparently there is a limit on how many lines you can add to a purchase order?<\/p><p>Because of the way the PO Receiving process works, I have to expand multi item lines out into individuals instead of consolidating them or I won\u2019t be able to then assign them individually once they are received. 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Debut","color":""},"postCount":1}},"isActivityPage":true,"showUnsubscribeBtn":false,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"VwYoo5k8ycPjkunomZV9JKynLskQd1z7lL_F9H6eRiE","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-41548"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mmputty-60915" rel="noreferrer"><div class="default-avatar avatar-variant-5">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mmputty-60915">mmputty</a></span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Purchase Order Line Limits?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548">This was not communicated when we bought into this product, but apparently there is a limit on how many lines you can add to a purchase order?Because of the way the PO Receiving process works, I have to expand multi item lines out into individuals instead of consolidating them or I won’t be able to then assign them individually once they are received. Which is an entirely different issue...why would I receive 5 print heads and then assign them all to the same printer. But I can’t even do that at this point because I have to expand out each line item to its individual assets and the PO line item limit is now 15? </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mmputty-60915" rel="noreferrer"><div class="default-avatar avatar-variant-5">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-17T16:03:29.000Z">1 day ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/ai-bots-11376","topicUrl":{"destination":"https:\/\/community.freshworks.com\/ai-bots-11376\/live-translate-by-freddy-41547"},"id":"11176","publicId":"41547","title":"Live Translate by Freddy","content":"<p>Good afternoon,<br \/>In our freshdesk environment, where we already use Freddy to adjust the tone of emails, I do not have an option to activate Live Translate by Freddy. The slider described in the link below is missing.<\/p><p>We do have pro, so that cannot be the problem.<\/p><p>Is this possibly housed elsewhere, or has the function clearly been temporarily taken out of BETA?<\/p><p>\u00a0<\/p><p><a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000009800-live-translate-by-freddy\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000009800-live-translate-by-freddy<\/a><\/p><p>Thanks in advance<\/p>","categoryName":"AI & 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topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">AI & Bots</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/ai-bots-11376/live-translate-by-freddy-41547" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Live Translate by Freddy</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/ai-bots-11376/live-translate-by-freddy-41547">Good afternoon,In our freshdesk environment, where we already use Freddy to adjust the tone of emails, I do not have an option to activate Live Translate by Freddy. The slider described in the link below is missing.We do have pro, so that cannot be the problem.Is this possibly housed elsewhere, or has the function clearly been temporarily taken out of BETA? https://crmsupport.freshworks.com/support/solutions/articles/50000009800-live-translate-by-freddyThanks in advance</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/ai-bots-11376/live-translate-by-freddy-41547"><span 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qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mimoune06-33970" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/ae95cd79-1901-4cf3-b21f-e5f2c1be2814.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/ae95cd79-1901-4cf3-b21f-e5f2c1be2814.png" style="width: 100%;" title alt="Mimoune06" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mimoune06-33970">Mimoune06</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/ticket-workflow-management-11379" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Ticket & Workflow Management</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/ticket-workflow-management-11379/guest-user-with-azure-ad-orch-in-the-workflow-22893" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Guest user with Azure AD Orch in the Workflow</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" 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data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Automations and Workflows</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/automations-and-workflows-11361/problem-with-dependent-fields-24042" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Problem with dependent fields</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/automations-and-workflows-11361/problem-with-dependent-fields-24042">We have tried to add dependent fields to our ticket form, but they will not drop down when you go to submit a ticket in the portal. Does anyone have any solutions or similar problems?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">4</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/automations-and-workflows-11361/problem-with-dependent-fields-24042"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 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class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dave-kershaw-54072" rel="noreferrer"><div class="default-avatar avatar-variant-2">D</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/dave-kershaw-54072">Dave Kershaw</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/ticketing-agent-productivity-11362" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Ticketing & Agent Productivity</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/ticketing-agent-productivity-11362/self-service-portal-templates-37103" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Self Service Portal Templates</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/ticketing-agent-productivity-11362/self-service-portal-templates-37103">Logging incidents on the self service portal via templatesIn previous tools we set up preset templates so colleagues could log incidents quicker, off the back of that we then created work flows so incident tickets could land with different departments based on template, this was handy because in some cases not every ticket for example “Outlook” or “laptop” would land with the same team. 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loginPromptContent.appendChild(title); loginPromptContent.appendChild(cta); loginPromptContent.appendChild(signUp); loginPromptContent.appendChild(closeBtn); loginPromptContent.appendChild(image2); loginPrompt.appendChild(loginPromptContent); return loginPrompt; } function createAndShowPromptLogin() { // Modal will only be shown if the cookie is not set, user gets 3 day period of not seeing if already shown var days = 3; if (getCookie("modal-open") != 1) { const containerElement = document.querySelector("main.body-wrapper"); const promptLogin = createPromptLogin(); containerElement.appendChild(promptLogin); document.getElementById("login-prompt-content").focus(); setCookie("modal-open", "1", days); } } function initTabControl() { firstFocusableElement = document.getElementById("login-prompt-content"); lastFocusableElement = document.getElementById("btn-close-login"); window.addEventListener("keydown", checkTab); } function checkTab(e) { let isTabPressed = e.key === "Tab" || e.keyCode === 9; 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In that time, I've worked on empowering patients and physicians in MedTech and helping those who build our world in Construction Tech. Before my SAAS journey began, I worked in Banking, Education, and Translation Project Management. At every step of my path, I've brought with me a strong sense of empathy and a desire to help people grow.", products: "Freshservice", interests: "I enjoy family time, pets, and love performing and teaching theater and comedy Improv in South Florida.", profile_link: "https://community.freshworks.com/members/jessisgood-37595" }, { name: "Kenneth Gonzalez", username: "@kengon", title: "<b> Let's Chat </b> - <em> Knowledge Management, Enterprise Service Management, Asset Management, Alert and On-Call Management, Automation and Workflows </em>", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/ec525122-b43a-4a3d-94bb-4bdf5e70532f.jpg", bio: "I'm Ken, but most people know me as kengon. 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My primary objective is to align your business objectives with Freshworks' solutions and people to drive mutual success and foster long-term customer relationships. I bring a decade of client support experience across diverse industries, including non-profit, finance, and SaaS, to the table.", products: "Freshservice", interests: "I enjoy cooking, skiing, board games, and love watching long-form video essays on YouTube.", profile_link: "https://community.freshworks.com/members/mario-volante-30657" }, { name: "Olivier Herve", username: "@OlivierH", title: "<b> Let's Chat </b> - <em> Enterprise Service Management, Asset Management, Alert and On-Call Management, Automation and Workflows </em>", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/2640dab0-d426-4d24-af16-2f2cfda11c5a_thumb.jpg", bio: "I have been working in IT and the ITSM world for a very long time, working as a support agent, a TAM, a trainer and a SE for many different companies like Intel, Dell, LANDesk now Ivanti, Quest and AWS.", products: "Freshservice", interests: "I live near Paris and enjoy social dancing (Salsa, Swing, West Coast Swing) and play football with the local team.", profile_link: "https://community.freshworks.com/members/olivierh-45699" }, { name: "Rishikesh Lakshminarayanan", username: "@Rishikesh_L", title: "<b> Let's Chat </b> - <em> Enterprise Service Management, Alert and On-Call Management, Automation and Workflows </em>", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/46c417d0-3b08-4159-b89f-0afcfa44c479.png", bio: "I'm Rishi, a Product Specialist at Freshworks, with my focus centered on Freshservice. 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