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//]]> </script> <header class="header"> <a class="skip" href="#maincontent">Skip to main content</a> <div class="container_12"> <div class="grid_6"> <h1 class="logo"><a href="/">Ventra</a></h1> </div> <script> //<![CDATA[ (function (HawkSearch, undefined) { HawkSearch.BaseUrl = 'https://www.ventrachicago.com/searchproxy/'; HawkSearch.TrackingUrl = 'http://aesearch.americaneagle.com/sites/ventra'; if ("https:" == document.location.protocol) { HawkSearch.BaseUrl = HawkSearch.BaseUrl.replace("http://", "https://"); HawkSearch.TrackingUrl = HawkSearch.TrackingUrl.replace("http://", "https://"); } }(window.HawkSearch = window.HawkSearch || {})); var hawkJSScriptDoc = document.createElement("script"); hawkJSScriptDoc.async = true; hawkJSScriptDoc.src = HawkSearch.TrackingUrl + '/includes/hawksearch.min.js?v1.0'; var hawkJSTag = document.getElementsByTagName('script')[0]; hawkJSTag.parentNode.insertBefore(hawkJSScriptDoc, hawkJSTag); /* var hawkCSSScriptDoc = document.createElement("link"); hawkCSSScriptDoc.setAttribute("rel", "stylesheet"); 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Use this to Create Account, Register A Card or Sign In." tabindex="0"> <div class="clearfix"> <a class="fLeft logintitle" tabindex="0" aria-label="Login" href="#">Login</a> <div class="fRight"><a href="/new-account-helper/" aria-label="Create Account">Create Account</a> <span>or</span> <a href="/register-account/" aria-label="Register a Card">Register A Card</a></div> </div> <label for="txtUsername" class="visuallyhidden">Username</label> <input type="text" ID="txtUsername" placeholder="Username" class="topLoginUser" value="Username" autocomplete="off" /> <label for="txtPassword" class="visuallyhidden">Password</label> <input type="password" placeholder="Password" ID="txtPassword" class="topLoginPass" autocomplete="off" />  Forgot your <a href="https://www.ventrachicago.com/account/forgot-username/" aria-label="Forgot your username?">username</a> or <a href="https://www.ventrachicago.com/account/forgot-password/" aria-label="Forgot your password">password</a>? <div class="signIn"> <input id="CT_Header_ccHeaderLogin_chkPersist" type="checkbox" name="CT_Header$ccHeaderLogin$chkPersist" /> <label for="CT_Header_ccHeaderLogin_chkPersist">Remember Username</label> <input type="button" id="btnHeaderLogin" class="btn fRight" value="Login" title="Login Submit Button" aria-label="Submit"/> </div> </div> </span> </div> </div> </header> <nav class="mainNav clearfix"> <ul class="sf-menu"> <li id="CT_Header_ccTopNav_rptNav_ctl00_liItem" class="firstnavitemli"> <a href="/howitworks/" id="CT_Header_ccTopNav_rptNav_ctl00_lnkLink2" style="background-image:url(/cms/images/topnav/whatisventraV.png);" class="firstnavitema">What's Ventra?</a> </li> <li id="CT_Header_ccTopNav_rptNav_ctl01_liItem" class="on"> <a href="/how-to/" id="CT_Header_ccTopNav_rptNav_ctl01_lnkLink2" style="background-image:url(/cms/images/topnav/aboutfinal.png);">Help & How To</a> </li> <li id="CT_Header_ccTopNav_rptNav_ctl02_liItem"> <a href="/transitbenefits/" id="CT_Header_ccTopNav_rptNav_ctl02_lnkLink2" style="background-image:url(/cms/images/topnav/transitfinal1.png);">Transit Benefits</a> </li> <li id="CT_Header_ccTopNav_rptNav_ctl03_liItem"> <a href="/institution/institution-sign-up/" id="CT_Header_ccTopNav_rptNav_ctl03_lnkLink2" style="background-image:url(/cms/images/topnav/retailfinal.png);">Group Sales</a> </li> <li id="CT_Header_ccTopNav_rptNav_ctl04_liItem"> <a href="/app/" id="CT_Header_ccTopNav_rptNav_ctl04_lnkLink2" style="background-image:url(/cms/images/topnav/ventraapp1.png);">Ventra App</a> </li> <li id="CT_Header_ccTopNav_rptNav_ctl05_liItem" class="lastnavitemli"> <a href="javascript:searchBar();" id="CT_Header_ccTopNav_rptNav_ctl05_lnkLink2" style="background-image:url(/cms/images/topnav/search12.png);" class="lastnavitema">Search</a> </li> </ul> </nav> <div class="container_12 corwrpr-int clearfix"> <a name="maincontent"></a> <section class="mainRail grid_12"> <div class="block"><h1>Help & How-To</h1> <h3 style="clear: both;"> </h3> <h3 style="clear: both;">Using Ventra on CTA/Pace</h3> <p>Use Ventra Cards, Ventra Tickets, contactless bankcards and mobile payment systems to ride CTA and Pace.<br />  </p> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/howitworks/"><img alt="Icon: Ventra" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0000_WhatsVentra.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> What's Ventra?</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/ventra-cards/"><span style="font-size: 15.6px;"><img alt="Icon: Ventra Cards" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0001_VentraCards.png" style="margin-bottom: 5px; width: 132px; height: 132px;" /></span></a><br /> <a href="/how-to/ventra-cards/">Ventra Cards</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/ventra-tickets/"><img alt="Icon: Ventra Tickets" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0002_VentraTickets.png" style="margin-bottom: 5px; font-size: 15.6px; width: 132px; height: 132px;" /><br /> Ventra Tickets</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/transit-value/"><img alt="Icon: Ventra Money" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0003_RidingWithTransitValue.png" style="margin-bottom: 5px; font-size: 15.6px; width: 132px; height: 132px;" /><br /> Riding with Transit Value</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/passes/"><img alt="Icon: Ventra Pass" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0004_RidingWithPasses.png" style="margin-bottom: 5px; font-size: 15.6px; width: 132px; height: 132px;" /><br /> Riding with Passes</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/retailers/"><img alt="Icon: Ventra Shops" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0005_BuyingAddingatRetailers.png" style="margin-bottom: 5px; font-size: 15.6px; width: 132px; height: 132px;" /><br /> Buying/Adding at Retailers</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/autoload/"><img alt="Icon: Autoload" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0006_AutoloadOptions.png" style="margin-bottom: 5px; font-size: 15.6px; width: 132px; height: 132px;" /><br /> Autoload Options</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/featured-questions/"><img alt="Icon: Questions" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0007_FrequentlyAskedQuestions.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> Frequently Asked Questions</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/app/"><span style="font-size: 15.6px;"><img alt="Icon: App" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0008_TheApp.png" style="margin-bottom: 5px; width: 132px; height: 132px;" /></span><br /> The App</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/mobile-wallet-apps/"><span style="font-size: 15.6px;"><img alt="Icon: Phone Pay" src="/assets/1/7/Ventra_PhonePay_Icon.png" style="margin-bottom: 5px; width: 132px; height: 132px;" /></span><br /> Paying w/Apple Pay, Google Pay & more</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/why-register/"><span style="font-size: 15.6px;"><img alt="Icon: Why Register" src="/assets/1/7/Ventra_Registered_Icon.png" style="margin-bottom: 5px; width: 132px; height: 132px;" /></span><br /> Why Register</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/expires/"><span style="font-size: 15.6px;"><img alt="Expiration-Icon_HelpHowTo" src="/assets/1/7/Expiration-Icon_HelpHowTo.png" style="margin-bottom: 5px; width: 132px; height: 132px;" /></span><br /> Is your Ventra Card expiring?</a></p> </div> <h5 style="clear: both;">Additional topics</h5> <ul> <li><a href="/how-to/multiride/">Paying for others traveling with you</a></li> <li><a href="/how-to/contactless-bankcards/">Paying w/contactless bankcards</a></li> <li><a href="/how-to/children/">Riding with children</a></li> <li><a href="/how-to/ventra-reader/">What to do at the Ventra reader</a></li> <li><a href="/how-to/seniors/">Info for seniors</a></li> <li><a href="/how-to/vending-machines/">Using Ventra Vending Machines</a></li> <li><a href="/retailers/">Become a Retailer</a></li> <li><a href="/pace-paratransit-information/">Ventra on ADA Paratransit</a></li> </ul> <p><em>Apple Pay is a service provided by Apple Payments Services LLC, a subsidiary of Apple Inc. Neither Apple Inc. nor Apple Payments Services LLC is a bank. Any card used in Apple Pay is offered by the card issuer.</em></p> <h3 style="clear: both;">Using Ventra on Metra</h3> <p>Use the Ventra app to buy and use mobile tickets on board Metra trains.<br />  </p> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-metra-tickets/" style="font-size: 15.6px;"><img alt="Icon: Metra Ticket" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0009_MetraMobileTicketsintheVentraApp.png" style="margin-bottom: 5px; width: 132px; height: 132px;" /><br /> Metra Mobile Tickets in the Ventra App</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-ways-to-pay/" style="font-size: 15.6px;"><img alt="Icon: Add to Ventra" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0010_WaystoPayintheApp.png" style="margin-bottom: 5px; width: 132px; height: 132px;" /><br /> Ways to Pay in the App</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-metra-mobile-buy/"><img alt="Icon: Buying Tickets" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0011_HowToBuyaMetraMobileTicket.png" style="margin-bottom: 5px; font-size: 15.6px; width: 132px; height: 132px;" /><br /> How to Buy a Metra Mobile Ticket</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-metra-mobile-use/"><img alt="Icon: Use a ticket" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0012_HowToUseAMetraMobileTicket.png" style="margin-bottom: 5px; font-size: 15.6px; width: 132px; height: 132px;" /><br /> How to Use a Metra Mobile Ticket</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-move-tickets/"><img alt="Icon: Deliver Tickets to Phone" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0014_MovingTicketstoaNewDevice.png" style="margin-bottom: 5px; font-size: 15.6px; width: 132px; height: 132px;" /><br /> Moving Tickets to a New Device</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-metra-faq/"><img alt="Icon: Questions" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0007_FrequentlyAskedQuestions.png" style="margin-bottom: 5px; font-size: 15.6px; width: 132px; height: 132px;" /><br /> Mobile Ticketing FAQ</a></p> </div> <h5 style="font-family: 'century gothic', 'helvetica neue', helvetica, arial, sans-serif; clear: both;"><br /> Additional topics</h5> <ul> <li style="width: 280px; float: left;"><a href="/how-to/children/">Riding with children</a></li> <li style="width: 280px; float: left;"><a href="/how-to/seniors/">Info for seniors</a></li> </ul> <p style="clear: both;"> </p> <p style="clear: both;"> </p> <p> </p> <h3 style="clear: both;">Using the Ventra App</h3> <p>The Ventra app is the perfect companion to your Ventra Card and for riding Metra with ease.<br />  </p> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/app/"><img alt="Icon: App" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0015_IntroducingtheVentraApp.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> Introducing the Ventra App</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-basics/"><img alt="Icon: App Overview" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0016_AppBasics.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> App Basics</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-my-ventra-cards/"><img alt="Icon: Ventra Cards" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0017_ManagingMyVentraCards.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> Managing My Ventra Cards</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-metra-tickets/"><img alt="Icon: Metra" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0018_MobileTicketsForRidingMetra.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> Mobile Tickets for Riding Metra</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/trip-tools/"><img alt="Icon: Tracker" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0019_TransitTracker.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> Trip Tools</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 200px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-notifications/"><img alt="Notifications Icon" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0020_Notifications.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> Notifications</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 300px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-ways-to-pay/"><img alt="Icon: Ways to Pay" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0010_WaystoPayintheApp.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> Ways to Pay in the App</a></p> </div> <div style="width: 132px; margin-right: 8px; float: left; height: 300px; "> <p style="text-align: center; font-size: 1.2em;"><a href="/how-to/app-faq/"><img alt="Icon: Questions" src="/assets/1/7/CUB-B005_HelpHowTo_Icons_132x132_0007_FrequentlyAskedQuestions.png" style="width: 132px; height: 132px; margin-bottom: 5px;" /><br /> Frequently Asked Questions about the Ventra App</a></p> </div> <p> </p> </div> </section> </div> <footer class="footer"> <div class="container_12 clearfix"> <div class="grid_12"> <div class="links"> <ul> <li> <a href="/contact-customer-service/">Contact Us</a></li> <li> <a href="/faq/">FAQ</a></li> <li> <a href="http://www.transitchicago.com/">CTA</a></li> <li> <a href="http://www.pacebus.com/">PACE</a></li> <li> <a href="http://www.metrarail.com/">METRA</a></li> <li> <a href="/about/fare-programs/">Fares</a></li> <li> <a href="/privacy-policy/">Privacy Policy</a></li> <li> <a href="/terms/">Terms</a></li> <li> <a href="/terms/">Languages</a> [<a href="/">EN</a>] [<a href="/polish/">PL</a>] [<a href="/mandarin/">Zh</a>] [<a href="/spanish/">Es</a>]</li> </ul> </div> <div class="social"> <div class="addthis_toolbox addthis_default_style addthis_32x32_style"> <ul> <li class="facebook"><a class="addthis_button_facebook at300b" href="https://www.facebook.com/VentraChicago"><span></span></a></li> <li class="twitter"><a class="addthis_button_twitter at300b" href="https://twitter.com/VentraChicago"><span></span></a></li> <li class="instagram"><a class="addthis_button_instagram at300b" href="https://www.instagram.com/VentraChicago/"><span></span></a></li> </ul> <div class="atclear"></div> </div> </div> <div class="clearfix"> <p class="smaller grey"> © 2024 Chicago Transit Authority. 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