Galaxy Harajuku店頭修理のご案内

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data-src="//images.samsung.com/is/image/samsung/assets/jp/2404/gnb/GNB_E3_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy S24 Ultra" data-mobile-alt="Galaxy S24 Ultra" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy S24 Ultra</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/smartphones/galaxy-s24/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy s24" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2404/gnb/GalaxyS24_GNB_MO_168x136-1.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy S24" data-mobile-alt="Galaxy S24" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2404/gnb/GalaxyS24_GNB_MO_168x136-1.png?$168_136_PNG$" data-desktop-alt="Galaxy S24" data-mobile-alt="Galaxy S24" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy S24</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/smartphones/galaxy-a/galaxy-a55-5g-awesome-iceblue-128gb-docomo-sm-a556dlbbdcm/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy a55" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/gnb/Galaxy_A55_GNB_ice-blue.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy A55" data-mobile-alt="Galaxy A55" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/gnb/Galaxy_A55_GNB_ice-blue.png?$168_136_PNG$" data-desktop-alt="Galaxy A55" data-mobile-alt="Galaxy A55" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy A55</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/tablets/galaxy-tab-s/galaxy-tab-s10-plus-gray-256gb-sm-x820nzaaxjp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy tab s10 series" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2409/gnb/GNB_TS10-Series_168x136_mo-jp.png?$LazyLoad_Home_PNG$" data-desktop-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" data-mobile-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2409/gnb/GNB_TS10-Series_168x136_mo-jp.png?$168_136_PNG$" data-desktop-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" data-mobile-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Tab S10シリーズ</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/watches/galaxy-watch/galaxy-watch-ultra-titanium-gray-lte-sm-l705fdajsjp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy watch ultra" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/WatchUltra_GNB_mo_168x136.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Watch Ultra" data-mobile-alt="Galaxy Watch Ultra" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/WatchUltra_GNB_mo_168x136.png?$168_136_PNG$" data-desktop-alt="Galaxy Watch Ultra" data-mobile-alt="Galaxy Watch Ultra" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Watch Ultra</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/audio-sound/galaxy-buds/galaxy-buds3-pro-silver-sm-r630nzaaxjp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy buds3 pro" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/HOME_Buds3Pro_GNB_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Buds3 Pro" data-mobile-alt="Galaxy Buds3 Pro" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/HOME_Buds3Pro_GNB_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy Buds3 Pro" data-mobile-alt="Galaxy Buds3 Pro" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Buds3 Pro</p> </a> </li> </ul> <button class="nv00-gnb__featured-products-thumbnail-item--next"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-regular" href="#next-regular"></use> </svg> </button> </div> </div> </div> </li> </ul> <ul class="nv00-gnb__l0-menu-list right-menu" role="menubar"> <li class="nv00-gnb__l0-menu"> <a class="nv00-gnb__l0-menu-link" href="/jp/explore/" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="explore" role="menuitem"> トピックス </a> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support"> サポート <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </button> <div class="nv00-gnb__l1-menu-container right-side"> <p class="nv00-gnb__l1-menu-container-title">サポート</p> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:product help" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help"> 製品サポート <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:support home" role="menuitem"> サポートトップ </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/user-manuals-and-guide/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:manual and software" role="menuitem"> 取扱説明書ダウンロード </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/shop-faq/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:shop faq" role="menuitem"> オンラインショップFAQ </a> </li> </ul> </div>  <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:repairs and warranty" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty"> 修理と保証 <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/mypage/myproducts/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:book a repair" role="menuitem"> 修理を予約する </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/mypage/myrepair/track-repair/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:track my repair" role="menuitem"> 修理状況を追跡する </a> </li> </ul> </div>  <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:contact us" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact us"> お問合せ <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/mobile-devices/how-to-contact-us-about-galaxy-products/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact us:contact us" role="menuitem"> お問合せ先 </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/#start-chat" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact us:chat with us" role="menuitem"> チャットでお問合せ </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread mobile-only"> </div> </div> </li> <li class="nv00-gnb__l0-menu"> <a class="nv00-gnb__l0-menu-link" href="/jp/business/" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="for business" role="menuitem"> 法人のお客様 </a> </li> </ul> </div> <div class="nv00-gnb__utility-wrap"> <div class="nv00-gnb__utility search"> <button class="nv00-gnb__utility-btn gnb__search-btn-js" an-tr="nv00_gnb-support gethelp detail-l0-navigation2" an-ca="navigation" an-ac="gnb" an-la="search" aria-haspopup="true" aria-expanded="false"> <span class="hidden">検索する</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> </div> <div class="nv00-gnb__utility cart"> <a class="nv00-gnb__utility-btn js-global-cart-btn js-has-carturl" data-cart-url="https://shop.samsung.com/jp/cart" href="https://shop.samsung.com/jp/cart" an-tr="nv00_gnb--cart-depth1" an-ca="navigation" an-ac="gnb" an-la="cart" role="button"> <span class="hidden">カート</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#cart-bold" href="#cart-bold"></use> </svg> <span class="cart-in-number gnb-cart-count" aria-live="polite" style="display:none;"><span class="hidden">Number of Products : </span></span> </a> </div> <div class="nv00-gnb__utility before-login"> <a class="nv00-gnb__utility-btn mobile-only loginBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="login" aria-label="Manage Account" href="javascript:;" role="button"> <span class="hidden">ログイン/会員登録</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu desktop-only"> <a class="nv00-gnb__utility-user-menu-link loginBtn" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="sign in sign up" aria-label="sign in sign up" href="javascript:;" data-linkinfo="https://account.samsung.com/accounts/v1/DCGLJP/signInGate" role="menuitem"> ログイン/会員登録 </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/jp/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Samsungアカウントを作る理由 Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Samsungアカウントを作る理由 <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="https://shop.samsung.com/jp/mypage/orders" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" aria-label="orders" role="menuitem"> 注文確認 </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/jp/mypage/myproducts/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="product " aria-label="product " role="menuitem"> マイ製品リスト </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/jp/apps/samsung-members/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="members" aria-label="members" role="menuitem"> Members </a> </li> </ul> </div> <div class="nv00-gnb__utility after-login"> <a class="nv00-gnb__utility-btn mobile-only js-account" href="javascript:;" role="button" aria-label="Manage Account"> <span class="hidden">Manage Account</span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only"> <a class="nv00-gnb__utility-user-menu-link js-user-name" href="https://account.samsung.com/membership/contents/profile/profile-gate" role="menuitem" aria-label="Manage Account"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> <p class="user-name"></p> <p class="hidden">Manage Account</p> </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/jp/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Samsungアカウントを作る理由 Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Samsungアカウントを作る理由 <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my page" target="_self" aria-label="my page" href="/jp/mypage/" role="menuitem">マイページ</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" target="_self" aria-label="orders" href="https://shop.samsung.com/jp/mypage/orders" role="menuitem">注文履歴</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my products" target="_self" aria-label="my products" href="/jp/mypage/myproducts/" role="menuitem">マイ製品リスト </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="samsung rewards" target="_self" aria-label="samsung rewards" href="/jp/mypage/rewards/" role="menuitem">Samsungリワード</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="edit profile" target="_self" aria-label="edit profile" href="https://shop.samsung.com/jp/mypage/profile-setting/" role="menuitem">プロフィール設定<br /></a> </li> <li class="nv00-gnb__utility-user-menu"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="logout" role="menuitem">ログアウト</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open" aria-expanded="false" aria-haspopup="true"> <span class="hidden">Navigation</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#menu-bold" href="#menu-bold"></use> </svg> </button> </div> </div> <div class="nv00-gnb__inner-wrap-looping--end" tabindex="0"></div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLJP/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="39fz25of9x"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.jp.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLJP/signOutGate"> <input type="hidden" name="client_id" value="39fz25of9x"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.jp.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="39fz25of9x"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="languageCode" value="ja"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.jp.json"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="39fz25of9x"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="languageCode" value="ja"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="39fz25of9x"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="languageCode" value="ja"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="製品数"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://shop.samsung.com"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn" value="Y"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/DCGLJP/signInGate"/> <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/DCGLJP/signOutGate"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL" value="/jp/my-account/profile"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="JP"/> <input type="hidden" name="languageCode" id="languageCode" value="ja"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="39fz25of9x"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="Hybris"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv"/> <input type="hidden" name="gnbMyAccountUrl" id="gnbMyAccountUrl" value="/jp/my-account/profile"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb__layer-popup-wrap"> <div class="nv00-gnb__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">カートは空です。</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" an-tr="nv00_gnb-support gethelp detail-cart popup-other_interaction" an-ca="other interaction" an-ac="cart is empty:OK" an-la="cart is empty:OK" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">ポップアップを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">申し訳ございません。こちらの製品は在庫がありません。</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">ポップアップを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct"> <p class="layer-popup__title">製品を削除する</p> <p class="layer-popup__desc">この製品を購入しなければ、ご指定のクーポンやプロモーションコードを使用することはできません。<br/>この製品を削除してよろしいですか？</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--outlined cta--black" aria-label="Accessibility Text"> お気に入りに移動する </button> <button class="cta cta--contained cta--black" aria-label="Accessibility Text"> 削除 </button> </div> <button class="layer-popup__close"> <span class="hidden">ポップアップを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js gnb__popup-privacy" id="layerPrivacy"> <p class="layer-popup__title">プライバシーポリシー</p> <div class="layer-popup__checkbox-wrap"> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms"/> <label class="checkbox-v2__label" for="privacy-terms"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">samsung.comの<a href='/jp/info/privacy/' target='_blank' class='link-text' title="新しいウィンドウで開く">プライバシーポリシー</a>を読み、これに同意します。</span> </label> </div> <p class="layer-popup__checkbox-desc error" id="errorPrivacy">samsung.comに進むには、このボックスにチェックを入れてください。</p> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms2"/> <label class="checkbox-v2__label" for="privacy-terms2"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">下記の内容を含むSamsungのサービスアップデートを受け入れます。：</span></label></div><p class="layer-popup__checkbox-desc">samsung.comのサービスやマーケティング情報、新製品およびサービスのお知らせ、各種キャンペーン情報、ニュースレターなど</p> </div> <div class="layer-popup__cta-wrap"> <button id="privacyBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">samsung.comに移動します。</button> <button class="cta cta--contained cta--black login-leave-btn" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">ページを離れる</button> </div> <button class="layer-popup__close login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">プライバシーポリシーを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference"> <p class="layer-popup__title">環境設定の確認</p> <p class="layer-popup__desc">お持ちの製品を設定すると、あなたに最適な製品をご提案します。</p> <div class="layer-popup__cta-wrap"> <button id="preferenceCheckBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">はい</button> <button id="privacyCloseBtn" class="cta cta--contained cta--black" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">後で</button> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">環境設定を閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/jp/search"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Galaxy Z Fold6"/> <input type="hidden" name="sc_gnb_aiSearchUseYn" id="sc_gnb_aiSearchUseYn" value="N"/> <input type="hidden" name="eppFlag" id="eppFlag" value="N"/>  <section class="gnb-search" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__looping--start" tabindex="0"></div> <div class="gnb-search__contents"> <h2 class="text-title">何かお探しですか</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>検索フォーム</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <label class="hidden" for="gnb-search-keyword">Search Keyword</label> <input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:"/> <span class="gnb-search__placeholder">Galaxy Z Fold6</span>  <button type="button" class="gnb-search__input-btn--cancel" an-tr="search layer-support gethelp detail-keyword delete-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword delete"> <span class="hidden">削除</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer-support gethelp detail-submit-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:keyword"> <span class="hidden">検索</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> <button type="button" class="gnb-search__input-btn--scan-barcode"> <span class="hidden">Scan Barcode</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#barcode-regular" href="#barcode-regular"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__result-wrap gnb-search__result-wrap--hide" style="overflow: auto;"> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">NO SUGGESTIONS</h3> </div> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">おすすめ検索</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__popular-keyword gnb-search__popular-keyword--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">人気のキーワード</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">検索履歴</h3> <button class="gnb-search__btn--history-clear" an-tr="search layer-support gethelp detail-clear all-search" an-ca="search" an-ac="search layer" an-la="search history:clear all"> すべて消去 </button> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap" role="list"> <h3 class="hidden">recommended search</h3> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z fold6">Galaxy Z Fold6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z flip6">Galaxy Z Flip6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy a55 5g">Galaxy A55 5G</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy buds3">Galaxy Buds3</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy watch ultra">Galaxy Watch Ultra</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy watch7">Galaxy Watch7</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy harajuku">Galaxy Harajuku</a> </div> </div> <button class="gnb-search__btn--close" an-tr="search layer-support gethelp detail-close-search" an-ca="search" an-ac="search layer" an-la="close"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use> </svg> </button> </div> <div class="gnb-search__looping--end" tabindex="0"></div> </section>  <div id="content" role="main"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="su-g-title aem-GridColumn aem-GridColumn--default--12"> <div class="sud08-title">  <h1 class="sud08-title__title">Galaxy Harajuku店頭修理のご案内</h1> <div class="sud08-title__update-date">最新アップデート日 : <span>2024-10-18</span></div> </div> <input type="hidden" name="hiddenContentType" value="FAQ"/> <input type="hidden" name="hiddenContentId" value="2031479"/> <input type="hidden" name="hiddenEnglishTitle" value="galaxy-harajuku-restore"/> <input type="hidden" name="hiddenGroupCode" value="10001"/> <input type="hidden" name="hiddenLastUpdateDate" value="2024-10-18"/> <input type="hidden" name="hiddenLocalDateFormat" value="yyyy-MM-dd"/>  <input type="hidden" name="groupName" value="Mobile Devices"/> <input type="hidden" name="typeName" value="Mobile Device"/> <input type="hidden" name="subTypeName" value="Smart Phone,Wearable"/> <input type="hidden" name="symptomName" value="Backup & Restore"/></div> <div class="su-g-help-container aem-GridColumn aem-GridColumn--default--12"><div class="su13-help-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--48 bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <div class="tsuika-linkbox"><div class="tsuika-link" style="text-align: center;">ドコモショップ「Galaxyリペアコーナー」については <a href="https://www.samsung.com/jp/support/mobile-devices/docomo-store-repair/" style="font-weight: bold;">こちら</a><br /> 楽天モバイル社を含むメーカーブランド製品の宅配修理については <b><a href="https://www.samsung.com/jp/support/mobile-devices/repair-reception-for-manufacturer-brand-smartphone/" style="font-weight: bold;">こちら</a></b></div> </div> </div> </div> </div> </div> </div>  </div> <div class="cm-g-image aem-GridColumn aem-GridColumn--default--12"> <div class="co27-image none align--center"> <div class="co27-image__wrap"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/galaxy-harajuku-restore/20210419-1.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/galaxy-harajuku-restore/20210419-1.png?$ORIGIN_PNG$" alt="ギャラクシー原宿"/> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--32 bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p style="text-align: center;font-size: 26.0px;"><b>Galaxy Harajuku 地下 1 階で店頭修理を実施しております。</b></p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p style="text-align: center;">事前予約制となっておりますので、下記からご予約をお願いいたします。<br /> ご予約は 1 枠 1 台のお取扱いとなります。</p> <p style="text-align: center;">保護フィルム無料貼り替えサービス、無料スマホ健康診断ご希望の方はご予約の必要はありません。</p> <p style="text-align: center;">見えるスペースにて<br /> お客様の端末が修理される様子をご覧いただけます。</p> </div> </div> </div> </div> </div>  </div> <div class="static-content aem-GridColumn aem-GridColumn--default--12"> <style scoped="scoped"> .co30-button--desktop-button-align-center2 .co30-button__cl-btn-inherit2 { text-align: center; } .co30-button__cl-btn-inherit2 { max-width: 100%; margin: 25px 10px 15px; padding-bottom: 0.5px; font-size: 0; } </style> <div class="cm-g-button aem-GridColumn aem-GridColumn--default--12"> <div class="co30-button co30-button--desktop-button-align-center2"> <div class="co30-button__cl-btn-inherit2"> <a class="cta cta--contained cta--emphasis" href="https://www.samsung.com/jp/mypage/myproducts/" data-topic-type="yourservice" an-ca="support content click" an-ac="feature" an-la="yourservice:yourservice link click">店頭修理を予約する</a> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <div class="section support-text"><div class="help-text "><p style="text-align: center;">店頭修理のご予約の前に、まずは <a href="#yoyaku1"><b>ご来店までの準備と注意事項</b></a> をご確認ください。<br /> 修理対応可能な端末は <b><a href="https://www.samsung.com/jp/support/mobile-devices/about-repair-compatible-models-of-galaxy-harajuku/">こちら</a></b> をご確認ください。</p> </div> </div> </div> </div> </div> </div> </div>  </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion support-accordion--margin-wide"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:0" aria-expanded="false"> 無料スマホ健康診断および画面保護フィルム貼り替えについて（予約不要） <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>＜＜ Galaxy スマホの通常特徴＞＞</p> <p>① Galaxy 専用ツールで無料スマホ健康診断<br /> 　スマホの動作が遅い、バッテリー減りが早いなど、お悩み事の原因を診断し、解決に向けて<br /> 　サポートいたします。</p> <p>② スマホの画面保護フィルムの無料貼り替え (スマホ健康診断、もしくは店頭修理を受けた方)<br /> 対象モデルは<a href="https://www.samsung.com/jp/support/mobile-devices/about-repair-compatible-models-of-galaxy-harajuku/">修理対象機種</a>（スマートフォン）と同一となります。※ 一部対象外モデルもございます。　</p> <p>※ 注意事項<br /> ・混雑している場合はお待ち頂く場合がございます。<br /> ・画面保護フィルムの無料貼り替えは在庫状況によってはご対応できない場合がございます。予めご了承ください。<br /> ・修理サービス終了期限に合わせて、保護フィルム貼り替えサービスも終了いたします。<br /> ・モデルの仕様により保護フィルムの貼付けサービスができないことがあります。</p> <p>③対象機種付属の「Sペン」のペン先を無償で交換いたします。<br /> 　(ドコモショップ「Galaxyリペアコーナー」全店舗対象)</p> <p>　Sペンのペン先修理対象機種：Galaxy Note20 Ultra 5G(SC-53A)、<br /> 　Galaxy S22 Ultra(SC-52C)、Galaxy S23 Ultra(SC-52D)、Galaxy S24 Ultra(SC-52E)</p> <p><br /> ＜Galaxy Harajuku 店頭修理＞<br /> 〒150-0001 東京都渋谷区神宮前 1 丁目 8 番 9 号原宿宝エステートビル B1F 　<br /> [営業時間] ：11:00〜19:00</p> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:cash" aria-expanded="false"> 修理代金の目安 <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--24 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small headline-text-align--center "> <div class="text-editor__column-wrap"> <h2 class="text-editor__headline">修理概算金額(docomo)</h2> </div> </div> </div> </div>  </div> <div class="static-content aem-GridColumn aem-GridColumn--default--12"> <style scoped="scoped"> .tsuika-table { overflow: auto; margin: 0 auto; max-width: 1440px; width: 100%; padding: 0 24px; } .tsuika-thtrtd-text { width: 100%; border-collapse: collapse; color: #000; word-wrap: break-word; } .tsuika-thtrtd th, .tsuika-thtrtd td { padding: 8px 16px; border: 1px solid #ddd; background: #fff; vertical-align: middle; height: 40px; font-size: 18px; text-align: center; } @media only screen and (max-width:767px){.tsuika-table{max-width:100%} .tsuika-thtrtd td{font-size: 12px} } </style> <div class="tsuika-table"> <table class="tsuika-thtrtd tsuika-thtrtd-text"> <caption class="blind">model</caption> <thead> </thead> <tbody> <tr> <td colspan="4"><b>保険加入者　( ケータイ補償サービス / smartあんしん補償 )</b></td> </tr> <tr> <td colspan="2">月額コース</td> <td rowspan="2"; colspan="2">修理代金</td> </tr> <tr> <td>ケータイ補償</td> <td>smartあんしん補償</td> </tr> <tr> <td>500円</td> <td>500円</td> <td colspan="2">上限 4,000円</td> </tr> <tr> <td>750円／1000円</td> <td>750円／900円</td> <td colspan="2">上限 5,000円</td> </tr> </tbody> </table> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--48 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small headline-text-align--center "> <div class="text-editor__column-wrap"> <h2 class="text-editor__headline">修理概算金額(au)</h2> </div> </div> </div> </div>  </div> <div class="static-content aem-GridColumn aem-GridColumn--default--12"> <style scoped="scoped"> .tsuika-table { overflow: auto; margin: 0 auto; max-width: 1440px; width: 100%; padding: 0 24px; } .tsuika-thtrtd-text { width: 100%; border-collapse: collapse; color: #000; word-wrap: break-word; } .tsuika-thtrtd th, .tsuika-thtrtd td { padding: 8px 16px; border: 1px solid #ddd; background: #fff; vertical-align: middle; height: 40px; font-size: 18px; text-align: center; } @media only screen and (max-width:767px){.tsuika-table{max-width:100%} .tsuika-thtrtd td{font-size: 12px} } </style> <div class="tsuika-table"> <table class="tsuika-thtrtd tsuika-thtrtd-text"> <caption class="blind">model</caption> <thead> </thead> <tbody> <tr> <td colspan="4"><b>保険加入者　( 故障紛失サポート/故障紛失サポート with cloud)</b></td> </tr> <tr> <td colspan="4">修理代金</td> </tr> <tr> <td colspan="4">上限5,000円</td> </tr> </tbody> </table> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--48 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small headline-text-align--center "> <div class="text-editor__column-wrap"> <h2 class="text-editor__headline">保険未加入者( docomo )</h2> </div> </div> </div> </div>  </div> <div class="static-content aem-GridColumn aem-GridColumn--default--12"> <style scoped="scoped"> .tsuika-table { overflow: auto; margin: 0 auto; max-width: 1440px; width: 100%; padding: 0 24px; } .tsuika-thtrtd-text { width: 100%; border-collapse: collapse; color: #000; word-wrap: break-word; } .tsuika-thtrtd th, .tsuika-thtrtd td { padding: 8px 16px; border: 1px solid #ddd; background: #fff; vertical-align: middle; height: 40px; font-size: 18px; text-align: center; } @media only screen and (max-width:767px){.tsuika-table{max-width:100%} .tsuika-thtrtd td{font-size: 12px} } </style> <div class="tsuika-table"> <table class="tsuika-thtrtd tsuika-thtrtd-text"> <caption class="blind">model</caption> <thead> </thead> <tbody> <tr> <td>Model</td> <td>ディスプレイ交換</td> <td>バッテリー交換</td> <td>リアケース交換</td> <td>故障受付基本料</td> </tr> <tr> <td>A シリーズ</td> <td>~ ¥20,000</td> <td rowspan="3">~ ¥11,000</td> <td>~ ¥10,000</td> <td rowspan="5"> ¥10,000　</br>※</td> </tr> <tr> <td>S シリーズ</td> <td>~ ¥45,000</td> <td>~ ¥11,000</td> </tr> <tr> <td>Note シリーズ</td> <td>~ ¥45,000</td> <td>~ ¥45,000</td> </tr> <tr> <td>Flip シリーズ</td> <td>~ ¥55,000</td> <td rowspan="2">~ ¥12,000</td> <td>~ ¥13,000</td> </tr> <tr> <td>Fold シリーズ</td> <td>~ ¥100,000</td> <td>~ ¥26,000</td> </tr> </tbody> </table> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--48 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small headline-text-align--center "> <div class="text-editor__column-wrap"> <h2 class="text-editor__headline">保険未加入者( au )</h2> </div> </div> </div> </div>  </div> <div class="static-content aem-GridColumn aem-GridColumn--default--12"> <style scoped="scoped"> .tsuika-table { overflow: auto; margin: 0 auto; max-width: 1440px; width: 100%; padding: 0 24px; } .tsuika-thtrtd-text { width: 100%; border-collapse: collapse; color: #000; word-wrap: break-word; } .tsuika-thtrtd th, .tsuika-thtrtd td { padding: 8px 16px; border: 1px solid #ddd; background: #fff; vertical-align: middle; height: 40px; font-size: 18px; text-align: center; } @media only screen and (max-width:767px){.tsuika-table{max-width:100%} .tsuika-thtrtd td{font-size: 12px} } </style> <div class="tsuika-table"> <table class="tsuika-thtrtd tsuika-thtrtd-text"> <caption class="blind">model</caption> <thead> </thead> <tbody> <tr> <td>Model</td> <td>ディスプレイ交換</td> <td>バッテリー交換</td> <td>リアケース交換</td> </tr> <tr> <td>A シリーズ</td> <td>~ ¥20,000</td> <td rowspan="3">~ ¥11,000</td> <td>~ ¥10,000</td> </tr> <tr> <td>S シリーズ</td> <td>~ ¥45,000</td> <td>~ ¥11,000</td> </tr> <tr> <td>Note シリーズ</td> <td>~ ¥45,000</td> <td>~ ¥45,000</td> </tr> <tr> <td>Flip シリーズ</td> <td>~ ¥55,000</td> <td rowspan="2">~ ¥12,000</td> <td>~ ¥13,000</td> </tr> <tr> <td>Fold シリーズ</td> <td>~ ¥100,000</td> <td>~ ¥26,000</td> </tr> </tbody> </table> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--48 padding-bottom--48 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <ul> <li>修理価格は予告なく変更になる場合があります。</li> <li>上記金額は税抜価格になります。</li> <li>また、お申出以外の不具合箇所が確認された場合、製品品質保証のため該当部品の修理を行う必要がございます。</li> <li>ドコモショップ店頭修理では基板交換が伴う修理は行っておりません。ご了承ください。</li> </ul> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor margin-top--16"> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <p>※【故障修理にかかわる料金の一部見直しについて】</p> <p>故障修理にかかわる料金について2024年10月1日（火曜）より一部見直しを実施します。<br /> 詳細は <a href="https://www.docomo.ne.jp/info/notice/page/240816_01.html" target="_blank">こちら</a> をご確認ください。</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:ntt docomo " aria-expanded="false"> NTT ドコモ「ケータイ補償サービス」ご加入のお客様へお知らせ <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>「ケータイ補償サービス」にご加入のお客様へのキャンペーン継続のお知らせ。</p> <p><br /> 2021年4月1日から2021年9月30日までの期間、修理上限金額11,000円（税込）から5,500円（税込）へ値下げのキャンペーンは10月1日以降も継続して実施いたします。是非この機会に事前予約の上、ご利用ください。</p> <p style="line-height: 1.67;">水濡れ・全損（内部基板の変形・破損）・改造（ソフトウェアの改造も含む）および、ドコモ指定の故障取扱窓口以外で修理した電話機は対象外となります。</p> <ul> <li>機種、故障箇所、修理部品の不足などにより故障修理できない場合がございます。</li> <li>対象は電話機本体のみです。リアカバーなどのオプション品はお買い替えとなります。</li> <li>本キャンペーンは予告なく終了する場合がございます。予めご了承ください。</li> </ul> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:au compensation service" aria-expanded="false"> au補償サービスにご加入の方について <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>□au 故障紛失サポートにご加入の方は、自然故障の場合、お買い上げ日から3 年間　無償で修理致します。<br /> 　故意または過失による故障・破損および保証期間外は、上限金額　5,500 円（税込）で修理可能です。<br /> 　au 故障紛失サポートメニューのうち、お預かり修理サービスの 3 年保証/修理代金割引サービスのみご利用が可能です。<br /> <b>　</b><a href="https://www.au.com/mobile/service/kosho-funshitsu/compensation/"><b>https://www.au.com/mobile/service/kosho-funshitsu/compensation/</b></a></p> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:rakuten mobile climb up service" aria-expanded="false"> 楽天 mobile のスマホ交換保証プラスのご加入の方について <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--32 bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>□楽天 mobile のスマホ交換保証プラスサービスはご利用できませんが、自然故障の場合、お買い上げ日から1年間　無償で修理致します。故意または過失による故障・破損および保証期間外は、有償にて修理可能です。</p> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:care" aria-expanded="false"> Galaxy Care加入者の対面修理のご利用について <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--48 padding-bottom--48 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>対象のGalaxy製品を修理をご利用になる場合、自己負担金なしになります<br /> ご利用の際は、Galaxy Care加入時に発行された保証書をご持参ください<br /> （再発行にはお時間を要する場合がございます）</p> <p>□　対象モデル：23年下期販売モデル以降のGalaxyスマートフォン（SIMフリー）※）Z Flip5/Fold5以降</p> <p>□　対象者：Galaxy Care加入者（Galaxy Care保証書が必須）</p> <p>□　費用：0円（自己負担金なし）</p> <p>□　利用回数（保証適用回数：上限）：1回</p> <p>□　注意事項</p> <p>-ご利用の際は、Galaxy Care加入時に発行された保証書をご持参ください</p> <p>　保証書の再発行はGalaxy Careサポートセンターまでご依頼ください</p> <p> - 保証対象外となる事象：バッテリー、充電ケーブル類などの付属品/消耗品、その他データ復旧など</p> <p> - 以下のお客様はご利用になれない場合があります</p> <p>　・Galaxy Care未加入</p> <p>　・保証料の未払い/決済遅延等</p> <p> - 修理保証はGalaxyスマートフォン（SIMフリー）と同じ期間になります（90日間）</p> <p> - データ保存に関してはお約束するものではありません</p> <p>□　お問い合せ先:ご不明点がございましたら、以下のお問い合せ先へお願いいたします</p> <p> - お問い合わせ先</p> <p>　・名称：Galaxy Careサポートセンター（メール受付はしておりません）</p> <p>　・電話番号：03-4567-6192</p> <p>　・受付時間：10:00~19:00（年末年始除く）</p> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--48 bg-white"> <div class="text-editor__inner-wrap padding-top--24 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p style="text-align: center;font-size: 26.0px;"><b>Galaxy Harajuku 店頭修理の特徴</b></p> </div> </div> </div> </div> </div>  </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion support-accordion--margin-normal"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:1 hardware can be repaired in about 60 minutes " aria-expanded="false"> 1. ハードウェアを修理開始から 60 分程度で修理できます(Z FLIP/Z FOLDシリーズは80分) <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--16 bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p style="line-height: 1.67;">※予約状況、修理の内容によっては 60 分以上かかる場合がございます。</p> <p style="line-height: 1.67;">※上記は修理開始からの時間です。修理受付時間が別途20分程度かかります。</p> <p style="line-height: 1.67;">(必要書類、事前準備などがすべて整っている場合の標準受付時間です。)</p> <p style="text-align: left;"> </p> <p><b>【店頭修理を実施されアンケートにお答えくださった方への特典】</b></p> <p><b>※) Galaxy Harajuku内で使用できるクーポン進呈　(但し、LINE登録が必要です。)</b></p> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:Japan first free smartphone diagnosis with a dedicated tool for Galaxy" aria-expanded="false"> 2. 日本初 Galaxy 専用ツールで無料スマホ診断 <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p style="line-height: 1.67;text-align: left;">★ スマホについてこんなお悩みはありませんか★ <br /> ・バッテリーの減りが早い<br /> ・スマホの動作が遅い<br /> ・気づいたらデータ通信量が増えている</p> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <h3 style="line-height: 1.67;">お悩みごとの原因を診断し、解決をサポートいたします。ご相談だけでも承ります。</h3> <h3 style="line-height: 1.67;">※）上記、2の実施につきましては、対象は日本発売モデルの製品となります。　</h3> <h3>※）修理可能な端末は <a href="https://www.samsung.com/jp/support/mobile-devices/about-repair-compatible-models-of-galaxy-harajuku/">こちら</a> をご確認ください。　</h3> <ul style="line-height: 1.67;"> <li><b>修理受付後、修理開始から 60 分程度で修理完了（※1）</b></li> <li><b>初期化せずに修理可能です。（※2）</b></li> <li><b>修理後もドコモショップ窓口、au ショップ窓口<b><b>で変わらず修理受付可能です。（※3）</b></b></b></li> <li><b>修理後の保証期間もドコモ、au補償規定が適用されます（※3）</b></li> </ul> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor margin-top--32"> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <div class="section support-text"><div class="help-text help-text-box sp-margin-normal"><p>（※1）混雑時や修理の内容によっては、60 分以上かかる場合があります。<br /> （※2）故障個所によっては初期化します。あらかじめデータバックアップをお願いします。<br /> （※3）<a href="https://www.nttdocomo.co.jp/support/trouble/repair/repair_service/index.html" target="_blank">ドコモＨＰ「故障・修理に関する確認事項」 </a></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--48 bg-white"> <div class="text-editor__inner-wrap padding-top--24 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p id="yoyaku1" style="text-align: center;font-size: 26.0px;"><b>以下の店頭修理についての流れを確認してください</b></p> </div> </div> </div> </div> </div>  </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion support-accordion--margin-normal"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:preparations and notes to your shop " aria-expanded="false"> ご来店までの準備と注意事項 <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--24 padding-bottom--24 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <div class="cm-support-accordion__list-item js-accordion-contents" style="display: block;"><div class="support-text"><div class="help-text "><p><b>■準備</b></p> <p style="margin-left: 40.0px;line-height: 1.67;">□購入証明となる書類をご用意の上、来店時にご持参ください。<br /> □データのバックアップを取る。<br /> □Google アカウント・パスワードを確認、メモする。<br /> □Samsung アカウント・パスワードを確認、メモする。<br /> □Twitter や Facebok などの ID・パスワードをメモする。<br /> □アプリ類で必要なものは個別にバックアップする。<br /> □おサイフケータイのデータ移行手続きを行う。(各会社の手続き手順をご確認ください)<br /> □ <span style="color: red;">マイナポータルアプリのスマホ用電子証明書の失効手続き（お問い合わせは <a href="https://www.jpki.go.jp/contact/index.html">こちら</a> )</span><br /> </p> <p><b>■注意</b></p> <p style="margin-left: 40.0px;line-height: 1.67;">□受付可能機種かご確認ください。（※4）<br /> □修理持ち込みの際には、契約者ご本人様がお越しください。<br /> 　代理人様の場合　委任状及びご契約者様と代理人様の本人確認書類（※5）が必要となります。<br /> 　<span style="color: inherit;letter-spacing: 0.0px;font-family: "UD Shin Go Regular" , AppleGothic , sans-serif;">委任状は <a href="https://images.samsung.com/is/content/samsung/assets/jp/support/LetterofAuthorization3.pdf" target="_blank"><b>こちら</b></a>　委任状書き方は <b><a href="//images.samsung.com/is/content/samsung/p5/jp/support/qualityassurance/example.pdf" target="_blank">こちら</a><br /> </b></span>□携帯電話の状態によっては修理ができない場合がございます。　<br /> 　例えば 1. 改造（ソフトウェアの改造も含む）が原因による故障・破損の場合<br /> 　　　　 2.ドコモ、au 指定の故障取扱窓口以外で修理を行った場合<br /> □当店では【部分修理】は行っておりません。<br /> 　ご申告以外に修理必要箇所が見つかった際には、修理を行った上でのご返却となります。<br /> □修理開始後の【修理の中断】はお受けできません。バックアップ等は受付前に完了をお願いいたします。<br /> □【内蔵電池交換】は、外装破損があった場合は受付できません。<br /> 　修理開始後、修理必要箇所が見つかった際には、再度お見積りを行います。<br /> □ ご利用された補償サービス（※）で交換手続きをされた場合、<br /> 　速やかに各事業者様へ不具合端末を返却願います。<br /> 　返却されず、弊社へ修理依頼された場合は修理受付ができません。<br /> 　 ※）補償サービス：ケータイ補償サービス/smartあんしん補償、故障紛失サポート、スマホ交換保証プラス等</p> </div> </div> </div> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor "> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <p>（※4）修理対応可能な端末は <b><a href="https://www.samsung.com/jp/support/mobile-devices/about-repair-compatible-models-of-galaxy-harajuku/">こちら</a></b> をご確認ください。<br /> （※5）運転免許証、運転経歴証明書、個人番号カード(マイナンバーカード)※通知カード不可、在留カード、特別永住者証明書のいずれか1点</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:Repair flow" aria-expanded="false"> 修理の流れ <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p style="line-height: 1.67;"><b>■申込</b> <br /> 1.　営業時間中にお越しください。(最終受付 18:00) （※6）<br /> ※ 当日の混雑状況により、受付をお断りする場合がございますので、予めご了承ください。<br /> 2.　Ｂ１Ｆスタッフにお声かけいただくか、発券機で番号札をお取りください。<br /> 3.　発券番号順で受付カウンターへご案内いたします。</p> <p><b>■受付</b><br /> 4.　お申出内容をもとに携帯電話の状態を確認します。<br /> 5.　故障と判断した場合は　無償か有償かご案内します。有償の場合、概算見積金額を提示いたします。<br /> 6.　見積金額に同意いただける方のみ確認書などの各種書類に記入いただきます。</p> <p><b>■修理</b><br /> 7.　修理を開始いたします。お申出いただいた故障箇所以外にも修理が必要と判断したか所はすべて修理いたします。</p> <p style="line-height: 1.67;">■<b>完了</b><br /> 8.　修理完了後、お知らせいたします。カウンターへお越しください。　</p> <p><b>■引渡し</b><br /> 9.　修理完了品を修理受付時にお渡しした書類と引き換えで完了品を引き渡します。有償の場合は修理金額をお支払いただきます。 <br /> 10.　支払方法</p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-image aem-GridColumn aem-GridColumn--default--12"> <div class="co27-image none align--left"> <div class="co27-image__wrap"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/galaxy-harajuku-restore/20230509-1.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/galaxy-harajuku-restore/20230509-1.png?$ORIGIN_PNG$" alt="GH決済方法"/> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor "> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <p>(※6) 店頭へ持込、店頭で引渡しのみとなります。郵送での申込みは受付られません。</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:Reservation for over the counter repair" aria-expanded="false"> 店頭修理のご予約 <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <div class="support-text"><div class="help-text "><p>Galaxy Harajuku での予約受付は <a href="https://www.samsung.com/jp/mypage/myproducts/" target="_blank"><b>こちら</b></a> になります(※7)(※8)</p> </div> </div> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor margin-top--32"> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <div class="support-text"><div class="help-text help-text-box sp-margin-normal"><p>(※7)カウンターが空き次第のご案内となりますので、多少お待ちいただく場合がございます。<br /> (※8)確実にご来店いただける日時でご予約お願いいたします。ご予約日時にご来店いただけない場合はご予約のキャンセルとし、<span style="color: inherit;font-family: NotoRegular , "Hiragino Kaku Gothic Pro" , meiryo , "MS PGothic" , sans-serif;letter-spacing: 0.0px;">店頭でのお並び順どおりにご案内をさせていただきます。</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor margin-top--32"> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <div class="section support-text"><div class="help-text help-text-box sp-margin-normal"><p style="line-height: 1.67;">＜Galaxy Harajuku 店頭修理＞<br /> 〒150-0001 東京都渋谷区神宮前 1 丁目 8 番 9 号原宿宝エステートビル B1F</p> <p style="line-height: 1.67;">□　修理対応可能な端末は <b><a href="https://www.samsung.com/jp/support/mobile-devices/about-repair-compatible-models-of-galaxy-harajuku/">こちら</a></b> をご確認ください。<br /> □　修理可能箇所：外装部品及び内部部品<br /> □　[営業時間] ：11:00〜19:00<br /> □　海外製品対応</p> <ul> <li>対象者 : 訪日観光客などのお客様(入国から 90 日以内のご滞在) ※ 修理にご同意いただける場合はパスポートをご提示いただきます。 </li> <li>費用 : 有償 ※「International Warranty」は適用外となります。</li> <li>対応機種：アメリカ・ヨーロッパ・韓国の Flagship Model(Galaxy S シリーズおよび Note シリーズなど) </li> <li>一部、対応できないモデルもございます。</li> </ul> <p style="line-height: 1.67;">※) その他ご不明な点に関しましては Galaxy Harajuku お問い合わせ事務局(Tel. 0120-327-527)までお問合せ願います。</p> <p>□　ウェアラブル、Buds 製品修理には保証書原本もしくは購入証明にあたる書面をご持参ください。なお店頭修理対象モデル以外の修理をご希望の場合は、お預かり修理対応（弊社修理センターで修理後宅配でお届け）となります。<span>お預かり修理の当日受付時間は、平日:16 時まで、土・日・祝日:14 時までとなります。</span></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--32 bg-white"> <div class="text-editor__inner-wrap padding-top--24 padding-bottom--48 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p> その他ご不明な点などございましたら、お気軽に<b> <a href="https://www.samsung.com/jp/support/mobile-devices/how-to-contact-us-about-galaxy-products/" target="_blank">Samsungカスタマーサポートセンター</a> </b>へご相談ください。</p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--48 bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> </div> </div> </div> </div>  </div> <div class="pd-g-feature-benefit-banner aem-GridColumn aem-GridColumn--default--12"> <input type="hidden" id="useSMBHideFunction" name="useSMBHideFunction" value="false"/> <input type="hidden" id="authorYn" name="authorYn" value="N"/> <section class="st-feature-benefit-banner flexible-layout st-feature-benefit-banner--full margin-top--48 margin-bottom--48 st-feature-benefit-banner--left st-feature-benefit-banner--mo-text-top st-feature-benefit-banner--bg-white st-feature-benefit-banner--black"> <div class="st-feature-benefit-banner__wrap"> <div class="st-feature-benefit-banner__content"> <div class="st-feature-benefit-banner__content-wrap"> <h3 class="st-feature-benefit-banner__sub-title" data-font-size-pc="22" data-font-size-mo="16">オンライン修理予約サービス</h3> <p class="st-feature-benefit-banner__desc" data-font-size-pc="14" data-font-size-mo="12">宅配便集荷による修理受付や Galaxy Harajuku 店頭来店修理の予約、カスタマーセンターからの折返し電話の予約ができるオンラインサービスです。</p> <div class="st-feature-benefit-banner__cta-wrap"> <div class="st-feature-benefit-banner__cta"> <a class="cta cta--outlined cta--black cta--icon" href="https://www.samsung.com/jp/mypage/myproducts/" target="_blank" aria-label="オンライン修理予約サービスを利用する: 新しいウィンドウで開く" an-tr="ft06_banner-support gethelp detail-cta-button" an-ca="content click" an-ac="feature" an-la="yourservice<br/>:learn more"> オンライン修理予約サービスを利用する <svg class="icon" focusable="false"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </div> </div> </div> </div> <figure class="st-feature-benefit-banner__figure">  <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/testtesttesttesttest/your-service-pc.png?$1440_N_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/testtesttesttesttest/your-service-mobile.png?$720_N_JPG$" data-desktop-alt data-mobile-alt role="img" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/testtesttesttesttest/your-service-pc.png?$1440_N_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/testtesttesttesttest/your-service-mobile.png?$720_N_JPG$" data-desktop-alt data-mobile-alt role="img" loading="lazy"/> </div> </figure> </div> </section> </div> </div> </div></div> <div class="su-g-related-questions aem-GridColumn aem-GridColumn--default--12"> <section class="related-questions"> <div class="related-questions__inner"> <div class="related-questions__content"> <h2 class="related-questions__title">関連FAQ</h2> <div class="related-questions__list-wrap"> <ul role="list"> <li role="listitem"> <a class="related-questions__list" href="/jp/support/mobile-devices/docomo-store-repair/" an-tr="sud06_related questions-support gethelp detail-text-link" an-ca="support content click" an-ac="feature" an-la="related questions:docomo-store-repair"> <strong class="related-questions__list-title">ドコモショップ「Galaxyリペアコーナー」のご案内</strong> </a> </li> <li role="listitem"> <a class="related-questions__list" href="/jp/support/mobile-devices/transfer-photos-from-phone-to-pc/" an-tr="sud06_related questions-support gethelp detail-text-link" an-ca="support content click" an-ac="feature" an-la="related questions:transfer-photos-from-phone-to-pc"> <strong class="related-questions__list-title">Galaxy端末からパソコンに写真を移動させる方法を教えてください。</strong> </a> </li> <li role="listitem"> <a class="related-questions__list" href="/jp/support/mobile-devices/repair-reception-for-manufacturer-brand-smartphone/" an-tr="sud06_related questions-support gethelp detail-text-link" an-ca="support content click" an-ac="feature" an-la="related questions:repair-reception-for-manufacturer-brand-smartphone"> <strong class="related-questions__list-title">Galaxy製品の修理受付について教えてください。</strong> </a> </li> </ul> </div> </div> </div> </section> </div> <div class="su-g-satisfaction-survey aem-GridColumn 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<div class="iparsys parsys aem-GridColumn aem-GridColumn--default--12"> <div class="newpar new section"> </div> <div class="par iparys_inherited"> <div class="su-g-link-card"> <div class="su11-link-card none none button-theme--contained bg-white " id="contactinfo"> <div class="su11-link-card__wrap"> <h2 class="su11-link-card__headline-text">お探しの情報が見つかりませんか？各種サポートをご活用ください。</h2> <div class="su11-link-card__list su11-link-card__swiper"> <div class="su11-link-card__list-wrap "> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsungへのお問い合わせ </h3> <div class="su11-link-card__list-item-description">Samsungカスタマ－サポ－トセンター及び非対面サポートについてご案内いたします。<br /><br /></div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--contained cta--black " href="/jp/support/mobile-devices/how-to-contact-us-about-galaxy-products/#start-chat" target="_self" aria-label="Samsung製品についてのお問い合わせ方法" an-tr="su11_link card-support gethelp detail-cta-link" an-ca="support content click" an-ac="feature" an-la="contact info:how to contact us about samsung products:how to contact us about samsugn products"> Samsung製品についてのお問い合わせ方法 </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> 各事業者への問い合わせ先 </h3> <div class="su11-link-card__list-item-description">NTTドコモ、KDDI、UQ mobile、J:COM、ソフトバンクから発売されているGalaxy製品ご利用の方、およびahamo（アハモ）、povo（ポヴォ）プランにご契約されている方は、各通信事業者へお問い合わせください。<br /> </div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--contained cta--black " href="/jp/support/mobile-devices/contact-information-for-carriers/" target="_self" aria-label="事業者の問い合わせ先" an-tr="su11_link card-support gethelp detail-cta-link" an-ca="support content click" an-ac="feature" an-la="contact info:carrier 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