SUPPORT | X-Crafts

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sqs-alternate-block-style-container"> <div class="sqs-layout sqs-grid-12 columns-12" data-type="page" data-updated-on="1704143560115" id="page-5f974de3598a6819d27dff38"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="row sqs-row"><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1642550339910_2155"><div class="sqs-block-content"> </div></div></div><div class="col sqs-col-10 span-10"><div class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-5f974de3598a6819d27dff39"><div class="sqs-block-content"> <div class="sqs-html-content"> <h1 style="text-align:center;white-space:pre-wrap;">Experiencing Issues?</h1> </div> </div></div></div><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1671973053945_2548"><div class="sqs-block-content"> </div></div></div></div></div></div></div> </div> <figure class="Index-page-image" data-parallax-image-wrapper> <img data-src="https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1603789685332-TU61FFFC482ORGLLPGV8/Tech_Support_Needed.gif" data-image="https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1603789685332-TU61FFFC482ORGLLPGV8/Tech_Support_Needed.gif" data-image-dimensions="480x360" data-image-focal-point="0.5,0.5" alt="Tech_Support_Needed.gif" data-load="false" alt="" /> </figure> </section> <section id="support-heading" class="Index-page" data-collection-id="645b6a22d4de1c0fa7db5e7a" data-parallax-id="645b6a22d4de1c0fa7db5e7a" data-edit-main-image="Background"> <div class="Index-page-content "> <div class="sqs-layout sqs-grid-12 columns-12" data-type="page" data-updated-on="1705341349842" id="page-645b6a22d4de1c0fa7db5e7a"><div class="row sqs-row"><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer" data-aspect-ratio="51.515151515151516" data-block-type="21" id="block-yui_3_17_2_1_1704143195989_6141"><div class="sqs-block-content"> </div></div></div><div class="col sqs-col-11 span-11"><div class="row sqs-row"><div class="col sqs-col-10 span-10"><div class="sqs-block markdown-block sqs-block-markdown" data-block-type="44" id="block-yui_3_17_2_1_1683712548214_9606"><div class="sqs-block-content"><div data-preserve-html-node="true" style=" text-align: center;"> <h2 data-preserve-html-node="true" style="margin-top: -0px; color:#fff">Don't worry!<br> <strong data-preserve-html-node="true"><h1 data-preserve-html-node="true" class="heading-gradient-orange ">We are here to help!</h1></strong> </h2> </div> </div></div><div class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-645b6a22d4de1c0fa7db5e7b"><div class="sqs-block-content"> <div class="sqs-html-content"> <p style="text-align:justify;white-space: normal !important;white-space:pre-wrap;" class="">Our complex add-ons might require some help to get started, but we're here for you every step of the way. We've put together tutorials, demo flights, FAQs, and more to make it easy. </p><p style="text-align:justify;white-space: normal !important;white-space:pre-wrap;" class="">Plus, our tech <a href="https://forums.x-plane.org/index.php?%2Fforums%2Fforum%2F446-x-crafts%2F">support forum</a> is always available for direct help. We take every issue seriously and personally and we're here to help you enjoy our products to the fullest</p> </div> </div></div></div><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1704143195989_4762"><div class="sqs-block-content"> </div></div></div></div></div></div></div> </div> </section> <section id="new-page-20" class="Index-page" data-collection-id="63a848f91b73e77798c98478" data-parallax-id="63a848f91b73e77798c98478" data-edit-main-image="Background"> <div class="Index-page-content "> <div class="sqs-layout sqs-grid-12 columns-12" data-type="page" data-updated-on="1697197520124" id="page-63a848f91b73e77798c98478"><div class="row sqs-row"><div class="col sqs-col-1 span-1"><div class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-63a848f91b73e77798c98479"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;"> </p> </div> </div></div></div><div class="col sqs-col-10 span-10"><div class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-yui_3_17_2_1_1683737912738_12739"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="white-space:pre-wrap;">1. Running on Mac?</h2><p class="" style="white-space:pre-wrap;">Running 3rd party add-ons in X-Plane on a Mac may require some specific (but simple) actions based on your hardware and macOS version. This guide explains the necessary steps to enable these add-ons and ensure optimal functionality.</p> </div> </div></div><div class="sqs-block button-block sqs-block-button" data-block-type="53" id="block-yui_3_17_2_1_1683737912738_23555"><div class="sqs-block-content"> <div class="sqs-block-button-container sqs-block-button-container--center" data-animation-role="button" data-alignment="center" data-button-size="small" data-button-type="tertiary" > <a href="/how-to-install-add-ons-on-mac-apple" class="sqs-block-button-element--small sqs-button-element--tertiary sqs-block-button-element" > Running on Mac </a> </div> </div></div><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1692094384329_45955"><div class="sqs-block-content"> </div></div><div class="sqs-block markdown-block sqs-block-markdown" data-block-type="44" id="block-yui_3_17_2_1_1683712238068_6963"><div class="sqs-block-content"><h2 data-preserve-html-node="true">2. Getting Started</h2> <p data-preserve-html-node="true" style="text-align: justify; color: black"> We have created a collection of video tutorials which will help you pick up the add-ons in no time. Please visit the links bellow to watch all the tutorials. </p> </div></div><div class="sqs-block button-block sqs-block-button" data-block-type="53" id="block-yui_3_17_2_1_1683127894948_13055"><div class="sqs-block-content"> <div class="sqs-block-button-container sqs-block-button-container--center" data-animation-role="button" data-alignment="center" data-button-size="small" data-button-type="tertiary" > <a href="/getting-started" class="sqs-block-button-element--small sqs-button-element--tertiary sqs-block-button-element" > Getting Started </a> </div> </div></div><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1692094384329_45172"><div class="sqs-block-content"> </div></div><div class="sqs-block markdown-block sqs-block-markdown" data-block-type="44" id="block-yui_3_17_2_1_1671973115138_14218"><div class="sqs-block-content"><h2 data-preserve-html-node="true">3. Frequently Asked Questions</h2> <p data-preserve-html-node="true" style="text-align: justify; color: black"> <strong data-preserve-html-node="true">This is the quickest way for you to get up in the sky!</strong> Most questions get asked over and over again, so it is very likely htat you will find your answer here. </p> </div></div><div class="row sqs-row"><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1692094384329_97664"><div class="sqs-block-content"> </div></div></div><div class="col sqs-col-4 span-4"><div class="sqs-block button-block sqs-block-button" data-block-type="53" id="block-yui_3_17_2_1_1671973115138_35382"><div class="sqs-block-content"> <div class="sqs-block-button-container sqs-block-button-container--center" data-animation-role="button" data-alignment="center" data-button-size="small" data-button-type="tertiary" > <a href="/faq-erj" class="sqs-block-button-element--small sqs-button-element--tertiary sqs-block-button-element" > erj family faq </a> </div> </div></div></div><div class="col sqs-col-4 span-4"><div class="sqs-block button-block sqs-block-button" data-block-type="53" id="block-yui_3_17_2_1_1671973115138_36269"><div class="sqs-block-content"> <div class="sqs-block-button-container sqs-block-button-container--center" data-animation-role="button" data-alignment="center" data-button-size="small" data-button-type="tertiary" > <a href="/ejets-family/faq" class="sqs-block-button-element--small sqs-button-element--tertiary sqs-block-button-element" > e-jets family faq </a> </div> </div></div></div><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer" data-aspect-ratio="60.49382716049383" data-block-type="21" id="block-yui_3_17_2_1_1692094384329_101267"><div class="sqs-block-content"> </div></div></div></div><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1692094384329_46871"><div class="sqs-block-content"> </div></div><div class="sqs-block markdown-block sqs-block-markdown" data-block-type="44" id="block-yui_3_17_2_1_1671974486961_4885"><div class="sqs-block-content"><h2 data-preserve-html-node="true">4. Our Comprehensive How-To Guides</h2> </div></div><div class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-yui_3_17_2_1_1692094384329_7482"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">Over the years, our team has accumulated more than three decades of experience with X-Plane. We know that it is not always easy to find all the right information in one place, and that's why we've put together these <strong>simple but comprehensive guides for you</strong>. No fluff, just getting straight to the point.</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;"><a href="https://www.xcrafts.com/how-to-install-aircraft-addons-xplane">How to <strong>Install Aircraft</strong> Add-ons in X-Plane</a></p></li><li><p class="" style="white-space:pre-wrap;"><a href="https://www.xcrafts.com/how-to-activate-aircraft-products-x-plane">How to <strong>Activate Aircraft</strong> in X-Plane</a></p></li><li><p class="" style="white-space:pre-wrap;"><a href="https://www.xcrafts.com/how-to-update-download-new-version">How to <strong>Download an Updated Version</strong></a></p></li><li><p class="" style="white-space:pre-wrap;"><a href="https://www.xcrafts.com/navdata-xplane-guide-navigraph-aerosoft">How to <strong>Install & Update your Navdata</strong></a></p></li><li><p class="" style="white-space:pre-wrap;"><a href="https://www.xcrafts.com/how-to-install-add-ons-on-mac-apple">How to <strong>Run Add-ons in X-Plane on Macs</strong></a></p></li><li><p class="" style="white-space:pre-wrap;"><a href="https://www.xcrafts.com/how-to-boost-frame-rate-guide-x-plane">How to <strong>Boost Your Frame Rates</strong></a></p></li><li><p class="" style="white-space:pre-wrap;"><a href="https://www.xcrafts.com/how-to-find-simbrief-pilot-id">How to <strong>Find Your Simbrief Pilot ID</strong></a></p></li><li><p class="" style="white-space:pre-wrap;"><a href="https://www.xcrafts.com/how-to-fix-blurry-displays-in-xplane-12">How to <strong>Fix Blurry Displays in X-Plane 12</strong></a></p></li><li><p class="" style="white-space:pre-wrap;"><a href="https://www.xcrafts.com/how-to-pick-the-best-airplane-for-x-plane">How to <strong>Find the Best X-Plane Add-On</strong></a></p></li></ul> </div> </div></div><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1692094384329_47815"><div class="sqs-block-content"> </div></div><div class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-yui_3_17_2_1_1692094384329_47879"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="white-space:pre-wrap;">5. Tech Support Forum</h2> </div> </div></div><div class="sqs-block image-block sqs-block-image" data-block-type="5" id="block-yui_3_17_2_1_1671974486961_41117"><div class="sqs-block-content"> <figure class=" sqs-block-image-figure image-block-outer-wrapper image-block-v2 design-layout-collage combination-animation-none individual-animation-none individual-text-animation-none image-position-left image-linked " data-scrolled data-test="image-block-v2-outer-wrapper" > <div class="intrinsic"> <div class=" image-inset" data-animation-role="image" data-description="" > <div class="sqs-image-shape-container-element content-fit " style=" position: relative; overflow: hidden;-webkit-mask-image: -webkit-radial-gradient(white, black); "> <img data-stretch="false" data-src="https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg" data-image="https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg" data-image-dimensions="1892x773" data-image-focal-point="0.5,0.5" alt="" data-load="false" elementtiming="system-image-block" src="https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg" width="1892" height="773" alt="" sizes="(max-width: 640px) 100vw, (max-width: 767px) 100vw, 100vw" style="display:block;object-fit: contain;" onload="this.classList.add("loaded")" srcset="https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg?format=100w 100w, https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg?format=300w 300w, https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg?format=500w 500w, https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg?format=750w 750w, https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg?format=1000w 1000w, https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg?format=1500w 1500w, https://images.squarespace-cdn.com/content/v1/5d97dd2f7f9fe230d5b8d10f/1621058871869-XH55X965HOXC8XJ7WCCC/XCrafts+Forum.jpg?format=2500w 2500w" loading="lazy" decoding="async" data-loader="sqs"> <div class="image-overlay" style="overflow: hidden;-webkit-mask-image: -webkit-radial-gradient(white, black);"></div> </div> </div> </div> <figcaption class="image-card-wrapper" data-width-ratio> <div class="image-card sqs-dynamic-text-container"> <div class="image-title-wrapper"><div class="image-title sqs-dynamic-text" ><p class="" style="white-space:pre-wrap;">Come Talk to Us!</p></div></div> <div class="image-subtitle-wrapper"><div class="image-subtitle sqs-dynamic-text" ><p class="" style="white-space:pre-wrap;">If none of the above have helped you, feel free to come and chat with us in our Tech Support Forum on X-Plane.org. No question is ever left unanswered!</p></div></div> <div class="image-button-wrapper"> <div class="image-button sqs-dynamic-text"> <div class="image-button-inner"> <a href="https://forums.x-plane.org/index.php?%2Fforums%2Fforum%2F446-x-crafts%2F" class="sqs-button-element--primary">Visit our forums</a> </div> </div> </div> </div> </figcaption> </figure> </div></div></div><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1671973115138_19545"><div class="sqs-block-content"> </div></div></div></div></div> </div> </section> <nav class="Index-nav"> <div class="Index-nav-inner"> <a href="#new-page-1" class="Index-nav-item active"> <div class="Index-nav-indicator"></div> <div class="Index-nav-text"><span>GIF</span></div> </a> <a href="#support-heading" class="Index-nav-item"> <div class="Index-nav-indicator"></div> <div class="Index-nav-text"><span>TECH SUPPORT</span></div> </a> <a href="#new-page-20" class="Index-nav-item"> <div class="Index-nav-indicator"></div> <div class="Index-nav-text"><span>SECTIONS</span></div> </a> </div> </nav> </main> </div> </div> <footer class="Footer" role="contentinfo" data-controller="FooterBreakpoints"> <div class="Footer-inner clear"> <div class="sqs-layout sqs-grid-12 columns-12 Footer-blocks Footer-blocks--top sqs-alternate-block-style-container" data-layout-label="Footer Top Blocks" data-type="block-field" data-updated-on="1693836009892" id="footerBlocksTop"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-yui_3_17_2_1_1603747574450_157853"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="text-align:center;white-space:pre-wrap;"><strong>Download Our Free Handbook to<br>Learn X-Plane the Easy Way!</strong></h2> </div> </div></div><div class="row sqs-row"><div class="col sqs-col-2 span-2"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1671469555049_2562"><div class="sqs-block-content"> </div></div></div><div class="col sqs-col-8 span-8"><div class="sqs-block image-block sqs-block-image" data-aspect-ratio="31.158605174353205" data-block-type="5" id="block-yui_3_17_2_1_1692964481240_3096"><div class="sqs-block-content"> <div class=" image-block-outer-wrapper layout-caption-hidden design-layout-inline combination-animation-focus-in individual-animation-none individual-text-animation-none " data-test="image-block-inline-outer-wrapper" > <figure class=" sqs-block-image-figure intrinsic " style="max-width:900px;" > <div class="image-block-wrapper" data-animation-role="image" data-animation-override > <div class="sqs-image-shape-container-element has-aspect-ratio " style=" position: relative; 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