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class="ArticlePreview"><div class="ArticlePreview-Body"><a class="ArticlePreview-Title ArticlePreview-Title_displayOption_default" data-testid="preview-default-title" href="/fixed-operations/fixed-ops-on-the-rise-but-dealers-say-raise-the-bar-" data-discover="true">Fixed Ops on the Rise, But Dealers Say ‘Raise the Bar’</a><a class="ArticlePreview-Title ArticlePreview-Title_displayOption_mobile" data-testid="preview-mobile-title" href="/fixed-operations/fixed-ops-on-the-rise-but-dealers-say-raise-the-bar-" data-discover="true">Fixed Ops on the Rise, But Dealers Say ‘Raise the Bar’</a><p data-testid="preview-card-summary" class="ArticlePreview-Summary">Service bays are busier than ever, but dealers say more is needed. The key? More techs, smarter scheduling and a belief that service can always do more.</p><div class="Contributors Contributors_variant_slimline Contributors_cardVariant_summary Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink" aria-label="Jim Henry" href="/author/jim-henry" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" data-src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltfff9a2c9f0edaa9d/665a537c715726169481242f/Jim_Henry.jpg?width=100&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltfff9a2c9f0edaa9d/665a537c715726169481242f/Jim_Henry.jpg?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of Jim Henry" title="Picture of Jim Henry"/></a></div><div class="Contributors-InfoWrapper"><span class="Contributors-ByText" data-testid="by-text">by</span><a class="Contributors-ContributorName" data-testid="contributor-name" href="/author/jim-henry" data-discover="true">Jim Henry</a><span class="Contributors-ContributorTitle" data-testid="contributor-title">, Contributor</span></div></div></div><div class="ArticlePreview-Footer"><span class="ArticlePreview-Date">Feb 24, 2025</span><div data-module="card-time" class="CardTime"><span class="CardTime-SeparatorLine">|</span><div data-component="article-read-time" class="ArticleReadTime ArticleReadTime_size_small CardTime-ReadTime"><span>1 Min Read</span></div></div></div></div></div></div><div class="ListContent-Content ListContent-Content_latest"><div class="ListContent-ContentWrapper"><div class="ListContent-ContentContainer"><div class="ContentPreview ListContent-LatestItem" data-module="content-preview" data-variant="normal"><div class="ContentPreview-Wrapper ContentPreview-Wrapper_variant_normal ContentPreview-Wrapper_articleSize_big"><a data-testid="thumbnail" href="/fixed-operations/more-techs-more-fixes-more-profits" data-discover="true"><div class="ContentPreview-ImageContainer"><span data-testid="content-preview-screen-reader-text" class="ContentPreview-ImageScreenReaderText">thumbnail</span><img data-testid="content-preview-image" data-component="image" class="ContentPreview-Image" data-src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt61304d0c5d5d02cd/679d50f85b1129e75140d25c/0131jhAsbury.jpg?width=700&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt61304d0c5d5d02cd/679d50f85b1129e75140d25c/0131jhAsbury.jpg?width=700&auto=webp&quality=80&disable=upscale" loading="lazy" alt="" title=""/></div></a><a data-component="keyword" class="Keyword Keyword_variant_standard Keyword_title_fixedOperations ContentPreview-Category" href="/dealers/fixed-operations" data-discover="true">Fixed Operations</a><div class="ContentCard"><div class="ContentCard-Body"><a class="ContentCard-Title ContentCard-Title_displayOption_default" data-testid="preview-default-title" href="/fixed-operations/more-techs-more-fixes-more-profits" data-discover="true">More Techs, More Fixes, More Profits</a><a class="ContentCard-Title ContentCard-Title_displayOption_mobile" data-testid="preview-mobile-title" href="/fixed-operations/more-techs-more-fixes-more-profits" data-discover="true">More Techs, More Fixes, More Profits</a><div class="Contributors Contributors_variant_slimline Contributors_cardVariant_normal" data-component="contributors"><div class="Contributors-InfoWrapper"><span class="Contributors-ByText" data-testid="by-text">by</span><a class="Contributors-ContributorName" data-testid="contributor-name" href="/author/jim-henry" data-discover="true">Jim Henry</a></div></div></div><div class="ContentCard-Footer"><span class="ContentCard-Date" data-testid="content-card-date">Feb 7, 2025</span><div data-module="card-time" class="CardTime"><div data-component="article-read-time" class="ArticleReadTime ArticleReadTime_size_small CardTime-ReadTime"><span>1 Min Read</span></div></div></div></div></div></div><div class="ContentPreview ListContent-LatestItem" data-module="content-preview" data-variant="normal"><div class="ContentPreview-Wrapper ContentPreview-Wrapper_variant_normal ContentPreview-Wrapper_articleSize_big"><a data-testid="thumbnail" href="/fixed-operations/vehlo-s-service-lane-solutions" data-discover="true"><div class="ContentPreview-ImageContainer"><span data-testid="content-preview-screen-reader-text" class="ContentPreview-ImageScreenReaderText">thumbnail</span><img data-testid="content-preview-image" data-component="image" class="ContentPreview-Image" data-src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt764bc0d36fcace3d/67a137af7589e505c777fb9f/0203awVehlo.jpg?width=700&auto=webp&quality=80&disable=upscale" 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to Profits: How XPEL Drives Value for Dealers</a></div><div class="ListPreview-Footer"><span class="ListPreview-Date" data-testid="list-preview-date">Dec 9, 2024</span><div data-module="card-time" class="CardTime"><span class="CardTime-SeparatorLine">|</span><div data-component="article-read-time" class="ArticleReadTime ArticleReadTime_size_small CardTime-ReadTime"><span>1 Min Read</span></div></div></div></div></div><div class="ListPreview-ContributorsWrapper"><div class="Contributors Contributors_variant_slimline Contributors_cardVariant_small Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink" aria-label="Nancy Dunham" href="/author/nancy-dunham" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" data-src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt152c7694ff9d8ed0/6614eb77d373cb99463fbb0d/ProNancy2.jpeg?width=100&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt152c7694ff9d8ed0/6614eb77d373cb99463fbb0d/ProNancy2.jpeg?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of Nancy Dunham" title="Picture of Nancy Dunham"/></a></div><div class="Contributors-InfoWrapper"><span class="Contributors-ByText" data-testid="by-text">by</span><a class="Contributors-ContributorName" data-testid="contributor-name" href="/author/nancy-dunham" data-discover="true">Nancy Dunham</a><span class="Contributors-ContributorTitle" data-testid="contributor-title">, Principal Analyst/Retail</span></div></div></div></div></div><div class="ContentPreview ListContent-ContentItem" data-module="content-preview" data-variant="small"><div class="ListPreview"><div class="ListPreview-Container"><div 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style="mask-image:url("data:image/svg+xml,%3csvg%20xmlns='http://www.w3.org/2000/svg'%20fill='currentColor'%20width='9.625'%20height='14'%20viewBox='0%200%209.625%2014'%3e%3cpath%20id='Icon_awesome-microphone'%20data-name='Icon%20awesome-microphone'%20d='M4.813,9.625A2.625,2.625,0,0,0,7.438,7V2.625a2.625,2.625,0,0,0-5.25,0V7A2.625,2.625,0,0,0,4.813,9.625ZM9.188,5.25H8.75a.437.437,0,0,0-.437.438V7a3.5,3.5,0,0,1-3.85,3.483,3.606,3.606,0,0,1-3.15-3.639V5.688A.437.437,0,0,0,.875,5.25H.438A.437.437,0,0,0,0,5.688v1.1a4.963,4.963,0,0,0,4.156,4.968v.934H2.625a.437.437,0,0,0-.437.438v.438A.437.437,0,0,0,2.625,14H7a.437.437,0,0,0,.438-.437v-.437A.437.437,0,0,0,7,12.688H5.469v-.923A4.817,4.817,0,0,0,9.625,7V5.688A.437.437,0,0,0,9.188,5.25Z'/%3e%3c/svg%3e");-webkit-mask-image:url("data:image/svg+xml,%3csvg%20xmlns='http://www.w3.org/2000/svg'%20fill='currentColor'%20width='9.625'%20height='14'%20viewBox='0%200%209.625%2014'%3e%3cpath%20id='Icon_awesome-microphone'%20data-name='Icon%20awesome-microphone'%20d='M4.813,9.625A2.625,2.625,0,0,0,7.438,7V2.625a2.625,2.625,0,0,0-5.25,0V7A2.625,2.625,0,0,0,4.813,9.625ZM9.188,5.25H8.75a.437.437,0,0,0-.437.438V7a3.5,3.5,0,0,1-3.85,3.483,3.606,3.606,0,0,1-3.15-3.639V5.688A.437.437,0,0,0,.875,5.25H.438A.437.437,0,0,0,0,5.688v1.1a4.963,4.963,0,0,0,4.156,4.968v.934H2.625a.437.437,0,0,0-.437.438v.438A.437.437,0,0,0,2.625,14H7a.437.437,0,0,0,.438-.437v-.437A.437.437,0,0,0,7,12.688H5.469v-.923A4.817,4.817,0,0,0,9.625,7V5.688A.437.437,0,0,0,9.188,5.25Z'/%3e%3c/svg%3e");mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;-webkit-mask-position:center;-webkit-mask-size:contain"></span></a></div><div 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Read</span></div></div></div></div></div><div class="ListPreview-ContributorsWrapper"><div class="Contributors Contributors_variant_slimline Contributors_cardVariant_small Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink" aria-label="Alysha Webb" href="/author/alysha-webb" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" data-src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt07801555357f35c9/67461c52c70a87856a57e45c/Alysha-Webb_cropped.jpg?width=100&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt07801555357f35c9/67461c52c70a87856a57e45c/Alysha-Webb_cropped.jpg?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of Alysha Webb" title="Picture of Alysha Webb"/></a></div><div class="Contributors-InfoWrapper"><span 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Dealership Service</a></div><div class="ListPreview-Footer"><span class="ListPreview-Date" data-testid="list-preview-date">Nov 11, 2024</span><div data-module="card-time" class="CardTime"><span class="CardTime-SeparatorLine">|</span><div data-component="article-read-time" class="ArticleReadTime ArticleReadTime_size_small CardTime-ReadTime"><span>1 Min Read</span></div></div></div></div></div><div class="ListPreview-ContributorsWrapper"><div class="Contributors Contributors_variant_slimline Contributors_cardVariant_small Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink" aria-label="Jim Henry" href="/author/jim-henry" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" 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class="CardTime-SeparatorLine">|</span><div data-component="article-read-time" class="ArticleReadTime ArticleReadTime_size_small CardTime-ReadTime"><span>1 Min Read</span></div></div></div></div></div><div class="ListPreview-ContributorsWrapper"><div class="Contributors Contributors_variant_slimline Contributors_cardVariant_small Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink" aria-label="Alysha Webb" href="/author/alysha-webb" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" data-src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt07801555357f35c9/67461c52c70a87856a57e45c/Alysha-Webb_cropped.jpg?width=100&auto=webp&quality=80&disable=upscale" 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data-src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltfff9a2c9f0edaa9d/665a537c715726169481242f/Jim_Henry.jpg?width=100&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltfff9a2c9f0edaa9d/665a537c715726169481242f/Jim_Henry.jpg?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of Jim Henry" title="Picture of Jim Henry"/></a></div><div class="Contributors-InfoWrapper"><span class="Contributors-ByText" data-testid="by-text">by</span><a class="Contributors-ContributorName" data-testid="contributor-name" href="/author/jim-henry" data-discover="true">Jim Henry</a><span class="Contributors-ContributorTitle" data-testid="contributor-title">, Contributor</span></div></div></div></div></div><div class="ContentPreview ListContent-ContentItem ListContent-ContentItem_borderless" data-module="content-preview" data-variant="small"><div class="ListPreview"><div 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data-src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt01c9793d4a7e0174/66199b8e7fceea177303dc89/steve-finlay-10be-sidebar-pic.jpg?width=100&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt01c9793d4a7e0174/66199b8e7fceea177303dc89/steve-finlay-10be-sidebar-pic.jpg?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of Steve Finlay" title="Picture of Steve Finlay"/></a></div><div class="Contributors-InfoWrapper"><span class="Contributors-ByText" data-testid="by-text">by</span><a class="Contributors-ContributorName" data-testid="contributor-name" href="/author/steven-finlay" data-discover="true">Steve Finlay</a><span class="Contributors-ContributorTitle" data-testid="contributor-title">, Contributing Editor</span></div></div></div></div></div><div class="ContentPreview ListContent-ContentItem" data-module="content-preview" data-variant="small"><div class="ListPreview"><div 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data-component="article-read-time" class="ArticleReadTime ArticleReadTime_size_small CardTime-ReadTime"><span>1 Min Read</span></div></div></div></div></div><div class="ListPreview-ContributorsWrapper"><div class="Contributors Contributors_variant_slimline Contributors_cardVariant_small Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink" aria-label="Jim Henry" href="/author/jim-henry" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" data-src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltfff9a2c9f0edaa9d/665a537c715726169481242f/Jim_Henry.jpg?width=100&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltfff9a2c9f0edaa9d/665a537c715726169481242f/Jim_Henry.jpg?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of Jim Henry" title="Picture of Jim Henry"/></a></div><div class="Contributors-InfoWrapper"><span class="Contributors-ByText" data-testid="by-text">by</span><a class="Contributors-ContributorName" data-testid="contributor-name" href="/author/jim-henry" data-discover="true">Jim Henry</a><span class="Contributors-ContributorTitle" data-testid="contributor-title">, Contributor</span></div></div></div></div></div><nav role="navigation" aria-label="Pagination Navigation" data-component="pagination" class="ListContent-Pagination"><ul class="Pagination-Wrapper"><li><a tabindex="-1" aria-label="Cannot go to Previous page" class="Pagination-Link Pagination-Link_disabled" href="/dealers/fixed-operations" data-discover="true"><span class="Pagination-PageWrapper"><span class="Pagination-ArrowIconWrapper Pagination-ArrowIconWrapper_disabled"><span data-component="icon" data-name="ArrowLeft" class="Pagination-ArrowIcon Pagination-ArrowIcon_disabled" 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to a WardsAuto newsletter today!\",\"Get the latest automotive news delivered daily or weekly. With 6 newsletters to choose from, each curated by our Editors, you can decide what matters to you most.\",\"newsletterId\",\"blt9fed09ee18792c0b\",\"SUBSCRIBE\",\"mode\",\"dark\",\"pagination\",{\"_715\":716,\"_717\":718},\"totalCount\",12,\"currentPage\",1,\"contents\",[721,746,758,772,788,801,813,825,837,850,866,878,890,902,914,926,938,951,968,980,992,1004,1016,1028,1040,1054,1071,1083,1095,1107,1119,1131,1144,1156,1168],{\"_180\":181,\"_162\":722,\"_182\":724,\"_167\":731,\"_169\":731,\"_172\":732,\"_733\":734,\"_174\":40,\"_175\":735,\"_177\":40,\"_170\":736,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":740,\"_744\":745},{\"_39\":723,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltd06336d088194f9e/67b5084f2e85c24303c64f1d/0218jhSmart.jpg\",[725],{\"_59\":726,\"_186\":727,\"_188\":728,\"_729\":730},\"Jim Henry\",\"/author/jim-henry\",\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltfff9a2c9f0edaa9d/665a537c715726169481242f/Jim_Henry.jpg\",\"role\",\"Contributor\",\"Fixed Ops on the Rise, But Dealers Say ‘Raise the Bar’\",\"/fixed-operations/fixed-ops-on-the-rise-but-dealers-say-raise-the-bar-\",\"linkAttrs\",{},\"Feb 24, 2025\",\"Service bays are busier than ever, but dealers say more is needed. The key? More techs, smarter scheduling and a belief that service can always do more.\",\"articleBodyJsonSummary\",\"normal\",\"paidGating\",{\"_741\":29,\"_742\":743},\"paidContent\",\"paidProductTaxonomy\",[],\"articleSize\",\"big\",{\"_180\":181,\"_162\":747,\"_182\":749,\"_167\":751,\"_169\":751,\"_172\":752,\"_733\":753,\"_174\":40,\"_175\":754,\"_177\":40,\"_170\":755,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":756,\"_744\":745},{\"_39\":748,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt61304d0c5d5d02cd/679d50f85b1129e75140d25c/0131jhAsbury.jpg\",[750],{\"_59\":726,\"_186\":727,\"_188\":728,\"_729\":730},\"More Techs, More Fixes, More Profits\",\"/fixed-operations/more-techs-more-fixes-more-profits\",{},\"Feb 7, 2025\",\"Warranty work is surging, boosting repair and parts business for automobile 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careers.\",{\"_741\":29,\"_742\":836},[],{\"_180\":181,\"_162\":838,\"_182\":840,\"_167\":842,\"_169\":843,\"_172\":844,\"_733\":845,\"_174\":40,\"_175\":846,\"_177\":40,\"_170\":847,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":848,\"_744\":745},{\"_39\":839,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt1db439c99065d282/6750a8c086cafdcb5c73280f/1204ndXPEL.avif\",[841],{\"_59\":777,\"_186\":778,\"_188\":779,\"_729\":780},\"From Paint to Profits: How XPEL Drives Value for Dealers\",\" From Paint to Profits: How XPEL Drives Value for Dealers\",\"/fixed-operations/from-paint-to-profits-how-xpel-drives-value-for-dealers\",{},\"Dec 9, 2024\",\"As vehicles age and profits shrink, this protective solution meets the needs of dealers and 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ahead.\",{\"_741\":29,\"_742\":913},[],{\"_180\":181,\"_162\":915,\"_182\":917,\"_167\":919,\"_169\":919,\"_172\":920,\"_733\":921,\"_174\":40,\"_175\":922,\"_177\":40,\"_170\":923,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":924,\"_744\":745},{\"_39\":916,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt63c1d89ac931c51c/671fd39c7ee026fa33f0e2a6/1028jhRecalls.jpg\",[918],{\"_59\":726,\"_186\":727,\"_188\":728,\"_729\":730},\"Customer Pay vs. Warranty Work\",\"/fixed-operations/customer-pay-vs-warranty-work\",{},\"Oct 28, 2024\",\"Dealers need to court aftersale work to boost profits, say dealer group 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run.\",{\"_741\":29,\"_742\":950},[],{\"_180\":181,\"_162\":952,\"_182\":954,\"_167\":960,\"_169\":961,\"_172\":962,\"_733\":963,\"_174\":40,\"_175\":964,\"_177\":40,\"_170\":965,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":966,\"_744\":745},{\"_39\":953,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt4571d5ee800a4d31/670ebe052065476bbff7f645/1015_CycleTime_IV.jpg\",[955],{\"_59\":956,\"_186\":957,\"_188\":958,\"_729\":959},\"Colin McElhatton\",\"/author/colin-mcelhatton\",\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt3df8902df77d7917/670ebb210be36e40d1c29309/Colin_McElhatton.jpg\",\"CEO\",\"Industry Voices | It’s Cycle Time\",\"Industry Voices | It's Cycle Time\",\"/fixed-operations/it-s-cycle-time\",{},\"Oct 15, 2024\",\"Analyzing service bottlenecks can reveal improvement opportunities.\",{\"_741\":29,\"_742\":967},[],{\"_180\":181,\"_162\":969,\"_182\":971,\"_167\":973,\"_169\":973,\"_172\":974,\"_733\":975,\"_174\":40,\"_175\":976,\"_177\":40,\"_170\":977,\"_737\":40,\"_192\":738,\"_178\":327,\"_179\":328,\"_190\":718,\"_739\":978,\"_744\":745},{\"_39\":970,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blte2e6d3dcf21a24fa/6705a1089d0e1b629a188768/1008ndCosts.jpg\",[972],{\"_59\":777,\"_186\":778,\"_188\":779,\"_729\":780},\"Dealers Take a Fresh Look at Cause of Rising Costs, Dipping Profits\",\"/retail/dealers-take-a-fresh-look-at-cause-of-rising-costs-dipping-profits\",{},\"Oct 9, 2024\",\"A Cox Automotive study shows that costs are at an all-time high. Fixed Operations directors work to ease the crunch.\",{\"_741\":29,\"_742\":979},[],{\"_180\":181,\"_162\":981,\"_182\":983,\"_167\":985,\"_169\":985,\"_172\":986,\"_733\":987,\"_174\":40,\"_175\":988,\"_177\":40,\"_170\":989,\"_737\":40,\"_192\":738,\"_178\":327,\"_179\":328,\"_190\":718,\"_739\":990,\"_744\":745},{\"_39\":982,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt4a734811a3b61453/6704351d6702f11816012a39/1008ndMen.jpg\",[984],{\"_59\":777,\"_186\":778,\"_188\":779,\"_729\":780},\"Engagement or Estrangement: You Pay the Price for Staff Blunders\",\"/retail/engagement-or-estrangement-you-pay-the-price-for-staff-blunders\",{},\"Oct 8, 2024\",\"A mystery shopping trip uncovers easy-to-fix slips that drive consumers away.\",{\"_741\":29,\"_742\":991},[],{\"_180\":181,\"_162\":993,\"_182\":995,\"_167\":997,\"_169\":997,\"_172\":998,\"_733\":999,\"_174\":40,\"_175\":1000,\"_177\":40,\"_170\":1001,\"_737\":40,\"_192\":738,\"_178\":327,\"_179\":328,\"_190\":718,\"_739\":1002,\"_744\":745},{\"_39\":994,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt43a8e928e7081ea7/67004a4d14121b53eabb6f4e/1004ndEVSales.jpg\",[996],{\"_59\":777,\"_186\":778,\"_188\":779,\"_729\":780},\"Here’s How to Spark Consumers’ EV Interest\",\"/retail/here-s-how-to-spark-consumers-ev-interest\",{},\"Oct 7, 2024\",\"Dealers are striking gold with eye-catching, budget-friendly EVs.\",{\"_741\":29,\"_742\":1003},[],{\"_180\":181,\"_162\":1005,\"_182\":1007,\"_167\":1009,\"_169\":1009,\"_172\":1010,\"_733\":1011,\"_174\":40,\"_175\":1012,\"_177\":40,\"_170\":1013,\"_737\":40,\"_192\":738,\"_178\":327,\"_179\":328,\"_190\":718,\"_739\":1014,\"_744\":745},{\"_39\":1006,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt79315dc453c5d5bf/66ff0e39bdbb68cd9bf8cf37/Helene.jpg\",[1008],{\"_59\":338,\"_186\":339,\"_188\":340,\"_729\":730},\"Hurricane Helene Floods Dealerships with Risks, Opportunities\",\"/retail/hurricane-helene-brings-opportunities-and-risk-to-dealerships\",{},\"Oct 4, 2024\",\"As stores throughout the Southeast struggle to recover, demand for sales and service grows. Here’s how some dealers are rising to the occasion.\",{\"_741\":29,\"_742\":1015},[],{\"_180\":181,\"_162\":1017,\"_182\":1019,\"_167\":1021,\"_169\":1021,\"_172\":1022,\"_733\":1023,\"_174\":40,\"_175\":1024,\"_177\":40,\"_170\":1025,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1026,\"_744\":745},{\"_39\":1018,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt19813c78299c4f53/66fc7191bb92da346711cefd/1001sfHire.jpg\",[1020],{\"_59\":351,\"_186\":352,\"_188\":353,\"_729\":793},\"Tune Up Service Managers’ Pitches to Recruit Techs\",\"/fixed-operations/tune-up-service-managers-pitches-to-recruit-techs\",{},\"Oct 3, 2024\",\"Plentiful work and solid career paths hold the key to hiring and keeping technicians.\",{\"_741\":29,\"_742\":1027},[],{\"_180\":181,\"_162\":1029,\"_182\":1031,\"_167\":1033,\"_169\":1033,\"_172\":1034,\"_733\":1035,\"_174\":40,\"_175\":1036,\"_177\":40,\"_170\":1037,\"_737\":40,\"_192\":738,\"_178\":321,\"_179\":322,\"_190\":718,\"_739\":1038,\"_744\":745},{\"_39\":1030,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltbd74f8e7ff106a18/66ec58a40bdb4ad5473660cb/0919jhHaig.jpg\",[1032],{\"_59\":726,\"_186\":727,\"_188\":728,\"_729\":730},\"Fixed Ops Are Key in Buy-Sell Market\",\"/finance-insurance/fixed-ops-are-key-in-buy-sell-market\",{},\"Sep 27, 2024\",\"As sales slump, dealers seek repeatable earnings.\",{\"_741\":29,\"_742\":1039},[],{\"_180\":181,\"_162\":1041,\"_182\":1043,\"_167\":1047,\"_169\":1047,\"_172\":1048,\"_733\":1049,\"_174\":40,\"_175\":1050,\"_177\":40,\"_170\":1051,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1052,\"_744\":745},{\"_39\":1042,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt297fbba7f1c4e704/66f1bcffcbb9dd228e5df7f4/0923sfIng.jpg\",[1044],{\"_59\":351,\"_186\":1045,\"_188\":1046,\"_729\":793},\"/author/steven-finlay\",\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt01c9793d4a7e0174/66199b8e7fceea177303dc89/steve-finlay-10be-sidebar-pic.jpg\",\"Auto Techs Get Respect. Finally.\",\"/fixed-operations/auto-techs-get-respect-finally-\",{},\"Sep 25, 2024\",\"“Before, it was all about salespeople being the most valued employees,” says dealership service director Stephen Hill.\",{\"_741\":29,\"_742\":1053},[],{\"_180\":181,\"_162\":1055,\"_182\":1057,\"_167\":1063,\"_169\":1064,\"_172\":1065,\"_733\":1066,\"_174\":40,\"_175\":1067,\"_177\":40,\"_170\":1068,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1069,\"_744\":745},{\"_39\":1056,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt0145fe08a38af73f/66edc6c50170666de0094bbb/0920IV_Battaglia.jpg\",[1058],{\"_59\":1059,\"_186\":1060,\"_188\":1061,\"_729\":1062},\"Danny Battaglia\",\"/author/danny-battaglia\",\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blte281ad46865efefd/66edb8bfa017201f1bea11ba/BattagliaDanny.jpg\",\"Managing director, ALG, J.D. Power\",\"Industry Voices | Government Incentives’ Impact on EV Sales\",\" Industry Voices | Government Incentives’ Impact on EV Sales\",\"/fixed-operations/industry-voices-government-incentives-impact-on-ev-sales\",{},\"Sep 24, 2024\",\"EVs can only gain market traction when consumer affordability and manufacturer viability are balanced.\",{\"_741\":29,\"_742\":1070},[],{\"_180\":181,\"_162\":1072,\"_182\":1074,\"_167\":1076,\"_169\":1076,\"_172\":1077,\"_733\":1078,\"_174\":40,\"_175\":1079,\"_177\":40,\"_170\":1080,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1081,\"_744\":745},{\"_39\":1073,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltaf2bd0c486cdf3c3/66e9ead2dc3e5224053db04d/0917awTelephone.jpg\",[1075],{\"_59\":338,\"_186\":339,\"_188\":340,\"_729\":730},\"Answering the Call for Service\",\"/fixed-operations/answering-the-call-for-service\",{},\"Sep 20, 2024\",\"Pied Piper study shows quick telephone engagement boosts loyalty.\",{\"_741\":29,\"_742\":1082},[],{\"_180\":181,\"_162\":1084,\"_182\":1086,\"_167\":1088,\"_169\":1088,\"_172\":1089,\"_733\":1090,\"_174\":40,\"_175\":1091,\"_177\":40,\"_170\":1092,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1093,\"_744\":745},{\"_39\":1085,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltb245648a783ec44c/66d9e15feb420ccddb6eefe5/0905ndPohanka.png\",[1087],{\"_59\":777,\"_186\":778,\"_188\":779,\"_729\":780},\"'Stop-In' Service Boosts Customer Scores, Technician Satisfaction and Service Profits for Pohanka Group\",\"/fixed-operations/no-service-appointments-boosts-satisfaction-profits-for-pohanka-auto-group\",{},\"Sep 9, 2024\",\"Dealers should consider hybrid models as they consider the new system.\",{\"_741\":29,\"_742\":1094},[],{\"_180\":181,\"_162\":1096,\"_182\":1098,\"_167\":1100,\"_169\":1100,\"_172\":1101,\"_733\":1102,\"_174\":40,\"_175\":1103,\"_177\":40,\"_170\":1104,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1105,\"_744\":745},{\"_39\":1097,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltc4e60da7f1d2acba/66c76c20345e64a3ce1a563b/0822jhFixedOps.jpg\",[1099],{\"_59\":726,\"_186\":727,\"_188\":728,\"_729\":730},\"Parts and Service Business Remains Strong in Q2\",\"/fixed-operations/parts-and-service-business-remains-strong\",{},\"Aug 30, 2024\",\"The CDK cyberattack marred some dealers’ fixed-ops profits.\",{\"_741\":29,\"_742\":1106},[],{\"_180\":181,\"_162\":1108,\"_182\":1110,\"_167\":1112,\"_169\":1112,\"_172\":1113,\"_733\":1114,\"_174\":40,\"_175\":1115,\"_177\":40,\"_170\":1116,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1117,\"_744\":745},{\"_39\":1109,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt6fe3dfa3a97ffb77/66cf7a016f47ee431b19bf94/0828sfReynolds.jpg\",[1111],{\"_59\":351,\"_186\":1045,\"_188\":1046,\"_729\":793},\"Getting Car Dealership Technicians Involved in Selling\",\"/fixed-operations/getting-car-dealership-mechanics-involved-in-selling\",{},\"Aug 28, 2024\",\"Engaging auto technicians in the selling process maximizes profitability, Reynolds and Reynolds study finds.\",{\"_741\":29,\"_742\":1118},[],{\"_180\":181,\"_162\":1120,\"_182\":1122,\"_167\":1124,\"_169\":1124,\"_172\":1125,\"_733\":1126,\"_174\":40,\"_175\":1127,\"_177\":40,\"_170\":1128,\"_737\":40,\"_192\":738,\"_178\":327,\"_179\":328,\"_190\":718,\"_739\":1129,\"_744\":745},{\"_39\":1121,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltc000128e5c7c94e6/66c3baa7fa2d58dcd251d05a/0829awCox2.jpg\",[1123],{\"_59\":338,\"_186\":339,\"_188\":340,\"_729\":730},\"Labor Day Strategies for Dealers to Move More Inventory\",\"/retail/labor-day-strategies-for-dealers-to-move-more-inventory\",{},\"Aug 27, 2024\",\"Used EVs and money-saving offers can entice consumers.\",{\"_741\":29,\"_742\":1130},[],{\"_180\":181,\"_162\":1132,\"_182\":1134,\"_167\":1136,\"_169\":1137,\"_172\":1138,\"_733\":1139,\"_174\":40,\"_175\":1140,\"_177\":40,\"_170\":1141,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1142,\"_744\":745},{\"_39\":1133,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blte98cd2eb422c3b55/66ba785acdfb6a4432285149/Autobahn-BMW-Roadside-X3-02.JPG\",[1135],{\"_59\":726,\"_186\":727,\"_188\":728,\"_729\":730},\"More Dealers Move Toward Mobile Service\",\" More Dealers Move Toward Mobile Service\",\"/fixed-operations/more-dealers-move-toward-mobile-service\",{},\"Aug 19, 2024\",\"Technology platform Curbee guides dealers toward developing their own programs.\",{\"_741\":29,\"_742\":1143},[],{\"_180\":181,\"_162\":1145,\"_182\":1147,\"_167\":1149,\"_169\":1149,\"_172\":1150,\"_733\":1151,\"_174\":40,\"_175\":1152,\"_177\":40,\"_170\":1153,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1154,\"_744\":745},{\"_39\":1146,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltbdbbfc357721319d/66abf26719dab09bb13f849d/0801sfRetention.jpg\",[1148],{\"_59\":351,\"_186\":1045,\"_188\":1046,\"_729\":793},\"Want to Find, Keep Techs? Here’s How —\",\"/fixed-operations/want-to-find-keep-techs-here-s-how-\",{},\"Aug 15, 2024\",\"Three industry veterans explain how to overcome the tech shortage and grow your shop’s talent.\",{\"_741\":29,\"_742\":1155},[],{\"_180\":181,\"_162\":1157,\"_182\":1159,\"_167\":1161,\"_169\":1161,\"_172\":1162,\"_733\":1163,\"_174\":40,\"_175\":1164,\"_177\":40,\"_170\":1165,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1166,\"_744\":745},{\"_39\":1158,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltb7617be872369b6e/66b2db17b44f03792d6cff3e/0806jhPublics.jpg\",[1160],{\"_59\":726,\"_186\":727,\"_188\":728,\"_729\":730},\"CDK Cyberattacks Sink Some Retail Auto Sales\",\"/fixed-operations/cdk-cyberattacks-sink-some-retail-auto-sales\",{},\"Aug 8, 2024\",\"Executives at publicly traded auto retailers predict many car buyers have gone elsewhere, but fixed ops customers may return,\",{\"_741\":29,\"_742\":1167},[],{\"_180\":181,\"_162\":1169,\"_182\":1171,\"_167\":1173,\"_169\":1173,\"_172\":1174,\"_733\":1175,\"_174\":40,\"_175\":1176,\"_177\":40,\"_170\":1177,\"_737\":40,\"_192\":738,\"_178\":324,\"_179\":325,\"_190\":718,\"_739\":1178,\"_744\":745},{\"_39\":1170,\"_165\":40},\"https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt533b226d90f838a9/66a31c5b6b64fade3a0288e6/0725JHTech.jpg\",[1172],{\"_59\":726,\"_186\":727,\"_188\":728,\"_729\":730},\"Group 1 Reports Strong Fixed Ops in Second Quarter\",\"/fixed-operations/group-1-reports-strong-fixed-ops-in-second-quarter\",{},\"Jul 31, 2024\",\"Hurricane Beryl and the CDK shutdown curtailed 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