Accessibilité | Vidéotron

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class="bf-header__nav-main js-collapse-full-height"> <ul class="bf-megamenu d-flex list h-100"> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown1" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">internet</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown1" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/internet" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’Internet par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Internet </a> </li> <li class="mb-2"> <a href="/internet/choisir-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Quel forfait Internet choisir? </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Internet 500 à 70 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> <li class="mb-2"> <a href="/internet/test-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Test de vitesse </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Internet </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/equipment/add" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un relais Wi-Fi </a> </li> <li class="mb-2"> <a href="/soutien/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Internet </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-SOLO-730x360-2309_4.webp?itok=q66FLI8S" alt="Internet 100 illimité 60$/mois" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Forfait Internet 500 illimité à 70 $/mois </span> <p class="small"> Obtenez la dose de puissance dont vous avez besoin pour toutes vos activités en ligne, sur un réseau Internet constitué des meilleures technologies. L’offre se termine bientôt. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown2" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">télé</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown2" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/television" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > La Télé par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/television/forfaits-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/appli-helix-tv" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Appli Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/sports" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Sports </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Télé 5 choix + Internet 100 à 100 $ </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/appli-helix-tv" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Appli Télé Sports + Internet 100 à 87 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/television/commande-vocale" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre commande vocale </a> </li> <li class="mb-2"> <a href="/television/chaines-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Nos chaînes télé </a> </li> <li class="mb-2"> <a href="/divertissement/illico-plus" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > illico+ </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits/choix-chaines" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mes chaînes </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Télé </a> </li> <li class="mb-2"> <a href="/soutien/television" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Télé </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-RELACHE-DUO-730x360-2502.webp?itok=ZFF9ULS9" alt="Ordinateur Tv empreinte wifi - fond bleu - 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Télé 5 choix + Internet 100 à 100 $ </span> <p class="small"> Du divertissement varié avec 5 choix de chaînes Populaires et un accès Internet performant pour répondre à vos besoins. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/appli-helix-tv" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/sports-branches-promo-730x360_3.webp?itok=9e-UlbX-" alt="sport appli tv 730-360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Appli Télé 10 choix Sports + Internet 100 à 87 $ </span> <p class="small"> Les contenus de vos chaînes Sportives et Populaires préférées à regarder sur tous vos écrans, où que vous soyez, et un Wi-Fi illimité. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown3" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">mobilité</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown3" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/mobilite" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > La Mobilité par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/forfaits-cellulaire" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Mobile </a> </li> <li class="mb-2"> <a href="/mobilite/forfaits-cellulaire/apportez-votre-appareil" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Conservez votre appareil </a> </li> <li class="mb-2"> <a href="/mobilite/voyage" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits et options Voyage </a> </li> <li class="mb-2"> <a href="/mobilite/magasiner-budget" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre duo forfait + téléphone </a> </li> <li class="mb-2"> <a href="/mobilite/forfaits-cellulaire/1-forfait-canada-international" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Forfait Canada-International 45 Go à 55 $/mois </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple/iphone-16e" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Précommandez l’iPhone 16e dès maintenant </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/mobilite/telephones-mobiles" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Téléphones mobiles </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/telephones-mobiles" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Toutes les marques </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Apple </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/samsung" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Samsung </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/google" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Google </a> </li> <li class="mb-2"> <a href="/mobilite/cellulaires-usages" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Téléphones reconditionnés certifiés </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/changer-telephone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mon téléphone </a> </li> <li class="mb-2"> <a href="/client/residentiel/blocs/gerer.action" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un Bloc de données </a> </li> <li class="mb-2"> <a href="/mobilite/couverture-reseau-mobile" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Voir la couverture réseau </a> </li> <li class="mb-2"> <a href="/soutien/mobilite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Mobilité </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/forfaits-cellulaire/1-forfait-canada-international" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/tmo-vcom-voyage-canint-730x360-2501-fr.webp?itok=NxvIkV3j" alt="45 Go a 55$ par mois" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Forfait Canada-International 45 Go à 55 $/mois </span> <p class="small"> Économisez 5 $/mois sur un forfait qui vous sert parfaitement au quotidien et qui inclut 100 destinations à travers le monde, offert seulement chez Vidéotron. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/telephones-mobiles/apple/iphone-16e" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/iphone_16e_web_banner_pre-avail_megamenu_730x360_fr.webp?itok=I9C7sTyY" alt="iPhone 16e" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> iPhone 16e. Dernier cri. Prix inouï. </span> <p class="small"> Précommandez-le dès maintenant. Disponible à l’achat le 28 février. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold d-flex align-items-center h-100 " > <a class="nav-link font-weight-bold d-flex align-items-center h-100" href="/promotions" rel="dofollow" > Promotions </a> </li> </ul> </div> <div class="bf-header__actions d-flex align-items-center justify-content-end w-100 h-100 pr-3"> <div class="d-flex d-lg-none align-items-center"> <div class="bf-button-icon"> <a href="/soutien" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" > <path fill="currentColor" fill-rule="evenodd" d="M12 22c5.5228 0 10-4.4772 10-10 0-5.5229-4.4772-10-10-10C6.4771 2 2 6.4771 2 12c0 5.5228 4.4771 10 10 10Zm0 1c6.0751 0 11-4.9249 11-11S18.0751 1 12 1 1 5.9249 1 12s4.9249 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aria-expanded="false" data-target="#navbarSearch" data-toggle="collapse" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M15.3779 15.3154L20.9988 20.999" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <circle cx="10.2005" cy="10.2" r="7.19902" stroke="currentColor" /> </svg> </span> </button> </div> </div> <div class="bf-header__search-bar js-bf-header__search-bar d-none d-md-block ml-1" id="navbarSearch" > <div class="d-flex align-items-center justify-content-between w-100"> <div class="bf-input bf-input-search form-group mb-0 w-100 form-group--search-input"> <div class="position-relative"> <input type="text" class="form-control mt-0 js-input-search" placeholder="Que recherchez-vous?" autocomplete=off /> <div class="form-group__input-icon-container rounded pt-2"> <div class="position-relative pointer-none"> <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M15.3779 15.3154L20.9988 20.999" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <circle cx="10.2005" cy="10.2" r="7.19902" stroke="currentColor" /> </svg> </span> </div> <input type="submit" class="btn h-100 m-0 p-0 position-absolute--center-right vui--style-reset w-100 sr-only" placeholder="Que recherchez-vous?" > </div> </div> <div class="invalid-feedback"> This is an invalid error message </div> </div> <div class="bf-button-icon d-flex d-md-none m-1 p-1"> <button type="button" class="bf-button-icon__inner" aria-controls="navbarSearch" aria-expanded="false" data-target="#navbarSearch" data-toggle="collapse" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> </div> </div> </div> </nav> <div class="align-items-center justify-content-between w-100"> <div id="alg-hits" class="ais-Hits bf-color-bg-ground alg-hidden"></div> </div> </header> </div> </div> </div> </header>   <main class="videotron-ui__main-container position-relative z-index-1"> <div class="region region-highlighted"> <div data-slide-0="Videotron and accessibility" id="block-dxpcoreheroblock" data-block-plugin-id="dxp_core_hero" class="home-page-hero block block-dxp-shop block-dxp-core-hero"> <div class="bf-slideshow"> <div class="bf-slideshow__inner js-bf-slideshow--hero-slideshow"> <section class="bf-hero d-flex flex-column bf-hero--image-splitted" > <div class="container-fluid d-flex flex-column flex-md-row flex-grow-1" data-animate-row > <header class="bf-hero__header d-flex flex-column flex-grow-1 pb-2 pb-sm-4"> <nav aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="https://www.videotron.com/accueil">Accueil</a> </li> <li class="breadcrumb-item"> <a href="/soutien">Soutien</a> </li> <li class="breadcrumb-item active" aria-current="page"> Accessibilité </li> </ol> </nav> <div class="d-flex flex-column justify-content-center h-100"> <div class="bf-hero__content position-relative pb-5 pt-2 pt-md-5 mt-2"> <h1 class="mt-0" data-animate="fade-in" > L’accessibilité chez Vidéotron </h1> </div> </div> </header> <span class="bf-hero__image-splitted" style="background-image: url(/sites/default/files/styles/hero_large/public/2023-05/accessibility-hero-fr.webp?itok=_Bb46vig)" role="img" ></span> </div> </section> </div> <div class="slick-slider position-absolute w-100 bottom-3"> <div class="container-fluid margin-auto"> <div class="bfslick__controls"> <div class="bfslick__controls__counter"></div> </div> </div> </div> </div> </div> <div class="container-fluid"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="" id="main">  <section id="content" class=""> <div class="content-wrapper "> <div id="content-area"> <div class="region region-content"> <div id="block-dxp-front-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article class="entity--type-node node node--type-landing-page node--view-mode-full"> <div class="content"> <div data-theme="videotron" class="layout--onecol layout-container py-section"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container py-section"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="row"> <div class="col-lg-3"> <p class="h2">Notre engagement</p> </div> <div class="col-lg-8"> <p>Depuis toujours, la satisfaction de la clientèle nous tient à cœur. Nous voulons nous assurer qu’elle bénéficie des solutions de télécommunications les mieux adaptées, peu importe la situation de chaque personne.</p> <p>Nous restons à l’affût des dernières innovations qui permettent de faciliter l’accès à nos services aux personnes vivant avec des limitations fonctionnelles. Ainsi, nous collaborons étroitement avec plusieurs organismes pour nous assurer de répondre aux besoins de leurs clientèles en matière d’accessibilité.</p> <p>Accédez rapidement aux produits et services recherchés en naviguant dans les sections suivantes.</p> </div> </div></div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h2 class="text-align-center mt-7">Solutions adaptées en cas de limitation…</h2></div></div> </div> </div> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="text-align-center mt-5"> <div class="d-inline-block"> <a href="/soutien/accessibilite/troubles-vue" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-visuelle.png" alt="limitation visuelle"> <p><strong><u>Visuelle</u></strong></p> </a> </div> <div class="d-inline-block"> <a href="/soutien/accessibilite/troubles-auditifs" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-auditive.png" alt="limitation auditive"> <p><strong><u>Auditive</u></strong></p> </a> </div> <div class="d-inline-block"> <a href="/soutien/accessibilite/deficience-cognitive" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-cognitive.png" alt="limitation cognitive"> <p><strong><u>Cognitive</u></strong></p> </a> </div> <div class="d-inline-block"> <a href="/soutien/accessibilite/restriction-physique" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-physique.png" alt="limitation physique"> <p><strong><u>Physique</u></strong></p> </a> </div> <div class="d-inline-block"> <a href="/soutien/accessibilite/troubles-parole" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-langage.png" alt="limitation de langage"> <p><strong><u>Langagière</u></strong></p> </a> </div> </div></div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container pt-2 pb-5"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container pt-2 pb-5"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:8bd7d1c5-36ab-4359-9fc7-6ff7d7aaf4a5" class="block block-block-content block-block-content8bd7d1c5-36ab-4359-9fc7-6ff7d7aaf4a5 block-call-driver"> <div class='call-driver-title'> <h2 class="mb-0" data-animate>Comment pouvons-nous vous aider?</h2> <p class="font-weight-normal mb-4">Nos conseillers spécialisés seront ravis de vous accompagner.</p> </div> <div class="tab tab--card js-tab-autoscroll"> <div class="tab__header "> <div class="position-relative"> <ul class="row nav nav-tabs" id="" role="tablist" data-animate="fade-in" > <li class="col-12 mb-3 col-md"> <a class=" nav-link js-nav-link d-flex align-items-center justify-content-center px-3 py-4 border border-rounded w-100 h-100 link--no-decoration " id="tab-block-64416-driver-25411-tab" href="#tab-block-64416-driver-25411" data-toggle="tab" role="tab" aria-controls="tab-block-64416-driver-25411" aria-selected="false" data-gtm-label=Chat > <div class="text-md-center w-100"> <div class="row"> <div class="col-3 col-md-12 text-center"> <svg class="svg-fill--dark svg-size--6 mb-md-2" viewBox="0 0 72 72" xmlns="http://www.w3.org/2000/svg"> <path class="_svg-stroke" d="M30.36 37v12.538h19.549l8.418 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class="col-3 col-md-12 text-center"> <svg class="icon-svg-call svg-fill--dark svg-size--6 mb-md-2" viewBox="0 0 56.1 56.5"> <g fill="none" class="_svg-stroke" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" stroke-miterlimit="10"> <path d="M38.412 36.344l-3.7 3.7c-2.5 1.5-7.9-1.7-12.4-5.9-4.2-4.4-7.4-9.9-5.9-12.4l3.7-3.7c1.9-1.8 2.3-4.8.7-6.9l-5.9-9.9c-1.9-1.6-4.8-1.2-6.4.7l-1.2 1-4.2 4.2c-.3.2-.5.5-.5.7l-.3.3c-5.9 7.9 1.5 22.5 12.4 33.6 11.1 10.9 26 18.3 33.6 12.4l.2-.2c.2-.2.5-.2.5-.5l4.2-4.2 1-1.2c1.9-1.7 2.1-4.5.5-6.4l-9.9-5.9c-1.9-1.7-4.8-1.4-6.4.6z"/> <path d="M42.412 22.244h-8.2v-8.2m0 8.2l15.4-15.4"/> </g> </svg> </div> <div class="col"> <p class="mb-1 h5 vui--font-base font-weight-bold">Service à la clientèle</p> </div> </div> </div> </a> </li> <li class="col-12 mb-3 col-md"> <a class=" nav-link js-nav-link d-flex align-items-center justify-content-center px-3 py-4 border border-rounded w-100 h-100 link--no-decoration " id="tab-block-64416-driver-25421-tab" href="#tab-block-64416-driver-25421" data-toggle="tab" role="tab" aria-controls="tab-block-64416-driver-25421" aria-selected="false" data-gtm-label=Technical_support > <div class="text-md-center w-100"> <div class="row"> <div class="col-3 col-md-12 text-center"> <svg class="svg-fill--dark svg-size--6 mb-md-2" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20.2 19.3"> <path fill="none" class="_svg-stroke" stroke-width=".348" stroke-linecap="round" stroke-linejoin="round" d="M19.8 3.3l-1.3 1.3-.8.8-1.1-.3-1.1-.3-.5-1.1-.3-1.1.8-.8L16.8.5m-13 4L8 8.8M.2 2.1L1.6.7l3.2 2-2.7 2.6L.2 2.1z"/> <path fill="none" class="_svg-stroke" stroke-width=".348" stroke-linecap="round" stroke-linejoin="round" d="M19.8 3.3c.7 2.3-.6 4.7-2.9 5.4-2.3.7-4.7-.6-5.4-2.9s.6-4.7 2.9-5.4c.8-.2 1.6-.2 2.4 0m-5.8 7L1.4 17c-.5.5-.5 1.3 0 1.8s1.3.5 1.8 0l9.6-9.6m-.6 1.9l5.9 5.9c.5.5.5 1.3 0 1.8s-1.3.5-1.8 0l-5.9-5.9"/> </svg> </div> <div class="col"> <p class="mb-1 h5 vui--font-base font-weight-bold">Soutien technique</p> </div> </div> </div> </a> </li> <li class="col-12 mb-3 col-md"> <a class=" nav-link js-nav-link d-flex align-items-center justify-content-center px-3 py-4 border border-rounded w-100 h-100 link--no-decoration " id="tab-block-64416-driver-25426-tab" href="#tab-block-64416-driver-25426" data-toggle="tab" role="tab" aria-controls="tab-block-64416-driver-25426" aria-selected="false" data-gtm-label=Feedback > <div class="text-md-center w-100"> <div class="row"> <div class="col-3 col-md-12 text-center"> <svg class="svg-fill--dark svg-size--6 mb-md-2" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 18.4 15.7"> <g> <path class="_svg-stroke" fill="none" d="M5.9,6.5L3.7,8.8L3.2,9.2L3,9L0.5,6.5"/> <path class="_svg-stroke" fill="none" d="M5.4,13.1c1.4,1.4,3.2,2.2,5.2,2.2c4.1,0,7.4-3.3,7.4-7.4s-3.3-7.4-7.4-7.4c-4.1,0-7.4,3.3-7.4,7.4l0,1.4"/> </g> </svg> </div> <div class="col"> <p class="mb-1 h5 vui--font-base font-weight-bold">Rétroaction</p> </div> </div> </div> </a> </li> </ul> </div> </div> <section class="tab__section-content js-tab-autoscroll-content"> <div class="tab-content" id="_content"> <div id="tab-block-64416-driver-25411" class="tab-pane fade" role="tabpanel" aria-labelledby="tab-block-64416-driver-25411-tab" tabindex="0"> <div data-block-plugin-id="block_content:0fbaa087-53d9-4103-933d-9dbf0309b245" class="block block-block-content block-block-content0fbaa087-53d9-4103-933d-9dbf0309b245 block-contact-information" data-block-id="64906"> <div class="row"> <div class="col mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p>D’un seul clic, profitez d’un service rapide et en temps réel.</p> <p>Du lundi au vendredi : de 8 h à 19 h</p> <p>Samedi et dimanche : de 9 h à 18 h</p> <p>Faites-nous part de vos besoins particuliers dès le début de la conversation. Nous tenons à vous offrir une expérience optimale et satisfaisante!</p> <p>Pour clavarder avec un conseiller, suivez l’un des liens ci-dessous et cliquez sur le bouton <strong>Clavarder</strong>.</p> <p><a href="/nous-joindre#tab-block-14081-driver-1266" rel=" noopener" target="_blank">Clavarder avec le Service à la clientèle</a></p> <p><a href="/nous-joindre#tab-block-14081-driver-1291">Clavarder avec le Soutien technique</a></p></div></div> </div> </div> </div> </div> </div> </div> <div id="tab-block-64416-driver-25416" class="tab-pane fade" role="tabpanel" aria-labelledby="tab-block-64416-driver-25416-tab" tabindex="0"> <div data-block-plugin-id="block_content:7296f0b7-d646-4670-ac40-ca76e83092be" class="block block-block-content block-block-content7296f0b7-d646-4670-ac40-ca76e83092be block-contact-information" data-block-id="64896"> <div class="row"> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="Services résidentiels" data-icon-desc-en="Residential services" data-icon-desc-fr="Services résidentiels" data-icon-media-uuid="ae14a7e5-89b2-4d69-98af-44c86c7c3249" data-icon-src-en="/sites/default/files/2023-05/home.png" data-icon-src-fr="/sites/default/files/2023-05/home.png" src="/sites/default/files/2023-05/home.png" class=" img-fluid"></p> <p>SERVICES RÉSIDENTIELS</p> <h2><strong>1 877 512-0911</strong></h2> <p>Partout au Québec, sans frais</p> <p>Du lundi au vendredi : de 8 h à 19 h</p> <p>Samedi et dimanche : de 9 h à 18 h</p> <p>Faites-nous part de vos besoins particuliers dès le début de la conversation. Nous tenons à vous offrir une expérience optimale et satisfaisante!</p></div></div> </div> </div> <h6 class="mt-2 font-weight-bold"></h6> </div> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="1"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="Services affaires" data-icon-desc-en="Business services" data-icon-desc-fr="Services affaires" data-icon-media-uuid="b3b42364-a381-4a46-9c1b-480695ae18ac" data-icon-src-en="/sites/default/files/2023-05/business-small-sized.png" data-icon-src-fr="/sites/default/files/2023-05/business-small-sized.png" src="/sites/default/files/2023-05/business-small-sized.png" class=" img-fluid"></p> <p>SERVICES AFFAIRES</p> <h2><strong>1 877 512-8590</strong></h2> <p>Du lundi au vendredi : de 8 h à 18 h</p></div></div> </div> </div> </div> </div> </div> </div> <div id="tab-block-64416-driver-25421" class="tab-pane fade" role="tabpanel" aria-labelledby="tab-block-64416-driver-25421-tab" tabindex="0"> <div data-block-plugin-id="block_content:793c272f-75b4-41b6-8b37-f2a338fdfce0" class="block block-block-content block-block-content793c272f-75b4-41b6-8b37-f2a338fdfce0 block-contact-information" data-block-id="64901"> <div class="row"> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="Services résidentiels" data-icon-desc-en="Residential services" data-icon-desc-fr="Services résidentiels" data-icon-media-uuid="ae14a7e5-89b2-4d69-98af-44c86c7c3249" data-icon-src-en="/sites/default/files/2023-05/home.png" data-icon-src-fr="/sites/default/files/2023-05/home.png" src="/sites/default/files/2023-05/home.png" class=" img-fluid"></p> <p>SERVICES RÉSIDENTIELS</p> <h2><strong>1 877 380-2611</strong></h2> <p>Partout au Québec, sans frais</p> <p>24 heures sur 24, 7 jours sur 7</p></div></div> </div> </div> </div> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="1"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="Services affaires" data-icon-desc-en="Business services" data-icon-desc-fr="Services affaires" data-icon-media-uuid="b3b42364-a381-4a46-9c1b-480695ae18ac" data-icon-src-en="/sites/default/files/2023-05/business-small-sized.png" data-icon-src-fr="/sites/default/files/2023-05/business-small-sized.png" src="/sites/default/files/2023-05/business-small-sized.png" class=" img-fluid"></p> <p>SERVICES AFFAIRES</p> <h2><strong>1 800 561-4248</strong></h2> <p>24 heures sur 24, 7 jours sur 7</p></div></div> </div> </div> </div> </div> </div> </div> <div id="tab-block-64416-driver-25426" class="tab-pane fade" role="tabpanel" aria-labelledby="tab-block-64416-driver-25426-tab" tabindex="0"> <div data-block-plugin-id="block_content:090ffe6e-e774-4fcd-9c17-d6bc32e863a7" class="block block-block-content block-block-content090ffe6e-e774-4fcd-9c17-d6bc32e863a7" id="soumettre-une-retroaction"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h3>Rétroaction sur l’accessibilité chez Vidéotron</h3><p>Nous vous invitons à formuler vos commentaires sur nos pratiques afin d’améliorer l’accessibilité de nos produits et services.</p><p class="p-3 rounded bg-gray--100">Pour toutes questions en lien avec votre compte ou vos services, cliquer sur une des icônes <strong>Clavardage</strong>, <strong>Services à la clientèle</strong> ou <strong>Soutien technique</strong> ci-dessus.</p><p>Pour tous les détails sur le processus d’envoi et de traitement de votre rétroaction, veuillez consulter le <a href="/sites/default/files/2023-07/descriptif-du-processus-de-rétroaction-videotron-v2.pdf" target="_blank" rel=" noopener">Descriptif du processus de rétroaction</a>.</p><h3>Comment envoyer votre rétroaction</h3><p>Pour soumettre votre rétroaction, conformément à la Loi canadienne sur l’accessibilité et au Règlement concernant les exigences en matière de rapports sur l’accessibilité, ou pour demander un format adapté du Descriptif du processus de rétroaction (format papier, caractères ordinaires, gros caractères, braille, format audio, format électronique ou autres formats convenus), choisissez l’un des modes de communication suivants :</p></div></div> </div> </div> <div data-block-plugin-id="block_content:5dcca606-4872-464a-9bcb-568de206abc2" class="block block-block-content block-block-content5dcca606-4872-464a-9bcb-568de206abc2 block-contact-information" data-block-id="64911"> <div class="row"> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><span id="cke_bm_346S"> </span><img alt="checklist" data-icon-desc-en="checklist" data-icon-desc-fr="checklist" data-icon-media-uuid="b762f9da-1843-47ea-b529-59482d3f9c47" data-icon-src-en="/sites/default/files/2021-03/checklist.svg" data-icon-src-fr="/sites/default/files/2021-03/checklist.svg" src="/sites/default/files/2021-03/checklist.svg" class=" img-fluid"></p> <h3>Formulaire</h3> <p>Remplissez notre formulaire en ligne :</p> <ul> <li><a href="/accessibilite/retroaction?source=residentiel">Formulaire pour les services Résidentiel</a></li> <li><a href="/accessibilite/retroaction?source=affaires">Formulaire pour les services Affaires</a></li> </ul></div></div> </div> </div> </div> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="1"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="icone mail" data-icon-desc-en="icone mail" data-icon-desc-fr="icone mail" data-icon-media-uuid="283d3748-fb99-4ba1-8240-3ba7adcf3be7" data-icon-src-en="/sites/default/files/2022-05/MicrosoftTeams-image_1.png" data-icon-src-fr="/sites/default/files/2022-05/MicrosoftTeams-image_1.png" src="/sites/default/files/2022-05/MicrosoftTeams-image_1.png" class=" img-fluid"></p> <h3>Courriel</h3> <p>Envoyez votre rétroaction ou votre demande par courriel à <a href="mailto:accessibilite.retroaction@videotron.com">accessibilite.retroaction@videotron.com</a>.</p></div></div> </div> </div> </div> </div> </div> <div data-block-plugin-id="block_content:d05c500f-6319-4857-8567-04d7a8efaf33" class="block block-block-content block-block-contentd05c500f-6319-4857-8567-04d7a8efaf33 block-contact-information" data-block-id="64916"> <div class="row"> <div class="col mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><span id="cke_bm_422S"> </span><img alt="Call you" data-icon-desc-en="Call you" data-icon-desc-fr="Call you" data-icon-media-uuid="5edb9eef-450a-4b81-b007-46d8755a64aa" data-icon-src-en="/sites/default/files/2021-12/call-you.svg" data-icon-src-fr="/sites/default/files/2021-12/call-you.svg" src="/sites/default/files/2021-12/call-you.svg" class=" img-fluid"></p> <h3>Téléphone</h3> <p>Contactez le Service à la clientèle au :</p> <ul> <li><strong>1 877 512-0911</strong> pour nos services Résidentiel</li> <li><strong>1 877 512-8590</strong> pour nos services Affaires</li> </ul></div></div> </div> </div> </div> </div> </div> <div data-block-plugin-id="block_content:99b3f1f2-5b30-42f7-a5f2-cb36e5d7d4db" class="block block-block-content block-block-content99b3f1f2-5b30-42f7-a5f2-cb36e5d7d4db" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p class="mt-3">La rétroaction sera reçue par Jean-François Gagnon, directeur général, Alignement stratégique des opérations, vice-présidence Centres contacts client de Vidéotron.</p> <h3>IMPORTANT</h3> <ul> <li>À l’exception des rétroactions fournies de façon anonyme, un accusé vous sera envoyé suite à la réception de votre rétroaction.</li> <li>Si vous souhaitez obtenir le Descriptif du processus de rétroaction dans un format adapté, vous devez nous fournir les renseignements qui nous permettront de vous le faire parvenir.</li> <li>En nous communiquant votre rétroaction, vous consentez à la collecte, à l’utilisation et à l’archivage de vos informations personnelles que vous nous avez fournies afin que nous puissions répondre à vos questions et agir de façon à améliorer notre prestation de services.</li> <li>La publication électronique « Descriptif du processus de rétroaction » qui est disponible sur ce site est conforme au niveau AA prévu dans les lignes directrices pour l’accessibilité des contenus Web (WCAG 2.0). </li> </ul> <p><a class="btn btn-md btn-primary" href="https://www.videotron.com/vcom-ext/secur/forms/Courriel?domain=sac&produit=16&question=145&locale=fr">Formuler une plainte</a></p></div></div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--fourcol layout-container pt-5 bg-gray--100"> <div class="container-fluid"> <div class="row"> <div class="col-12"> <div class="title"> <h2 class="h2 vui--font-secondary mb-4">Nos magasins accessibles</h2> </div> </div> </div> <div class="row"> <div class="col-lg-3 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="block_content:9c875ca4-3981-4c66-8af5-20dbf511f163" class="block block-block-content block-block-content9c875ca4-3981-4c66-8af5-20dbf511f163" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Kiosque Vidéotron Complexe Desjardins</strong></p> <p>150, rue Sainte-Catherine Ouest<br> Complexe Desjardins<br> Montréal (Québec) H5B 1B2<br> <a href="https://magasins.videotron.com/qc/montreal/montreal/150-rue-sainte-catherine-ouest" rel=" noopener" target="_blank">En savoir plus</a></p></div></div> </div> </div> </div> <div class="col-lg-3 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="block_content:648f10e3-2e95-40ad-b3ac-3a616de7d6cc" class="block block-block-content block-block-content648f10e3-2e95-40ad-b3ac-3a616de7d6cc" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Magasin Vidéotron Quartier Saint-Roch</strong></p> <p>510, boulevard Charest Est<br> Québec (Québec) G1K 9L6<br> <a href="https://magasins.videotron.com/qc/capitale-nationale/quebec/510-boulevard-charest-est" rel=" noopener" target="_blank">En savoir plus</a></p></div></div> </div> </div> </div> <div class="col-lg-3 layout__region layout__region--third mb-3 mb-md-0"> <div data-block-plugin-id="block_content:3590dc3e-e77b-49e1-9ddf-b1e295cd518d" class="block block-block-content block-block-content3590dc3e-e77b-49e1-9ddf-b1e295cd518d" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Magasin Vidéotron Carrefour Laval</strong></p> <p>3035, boulevard Le Carrefour<br> Carrefour Laval<br> Laval (Québec) H7T 1C8<br> <a href="https://magasins.videotron.com/qc/laval/laval/3035-boulevard-le-carrefour" rel=" noopener" target="_blank">En savoir plus</a></p></div></div> </div> </div> </div> <div class="col-lg-3 layout__region layout__region--fourth"> <div data-block-plugin-id="block_content:4bb863f5-7538-4fbb-9825-799276928f0d" class="block block-block-content block-block-content4bb863f5-7538-4fbb-9825-799276928f0d" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Magasin et Kiosque Vidéotron Carrefour de l’Estrie</strong></p> <p>3050, boulevard de Portland<br> Carrefour de l’Estrie<br> Sherbrooke (Québec) J1L 1K1<br> <a href="https://magasins.videotron.com/qc/estrie/sherbrooke/3050-boulevard-de-portland" rel=" noopener" target="_blank">En savoir plus</a></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container mb-3 pb-3 bg-gray--100"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container mb-3 pb-3 bg-gray--100"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:6e24bd9e-a241-409b-982f-043fb79f0991" class="block block-block-content block-block-content6e24bd9e-a241-409b-982f-043fb79f0991" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p class="text-align-center"><a class="btn btn-md btn-primary" href="https://magasins.videotron.com/?services=5985181" rel=" noopener" target="_blank">Trouver d’autres magasins</a></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container py-section pt-4 pb-0"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container py-section pt-4 pb-0"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p class="h2 vui--font-secondary">Notre plan sur l’accessibilité</p><p>Vidéotron est fière de présenter son plan sur l’accessibilité pour les clientèles vivant avec différentes limitations fonctionnelles. En mettant en place des actions concrètes, elle s’engage à leur offrir une meilleure écoute, à mieux répondre à leurs besoins et à livrer un canal de communication mieux conçu pour faciliter le partage des évolutions de ses produits et services adaptés. Vidéotron a notamment consulté plusieurs organismes spécialisés pour bien orienter les initiatives de son plan.</p><div class="text-align-center"><p><a class="btn btn-md btn-primary" href="/sites/default/files/2023-07/plan_accessibilite_videotron_2023.pdf" target="_blank">Lire le plan sur l’accessibilité 2023-2026 (format pdf)</a></p><p><a class="btn btn-md btn-outline-dark" href="/sites/default/files/2024-05/rapport-etape-sur-l-accessibilite_vidéotron-juin-2024_0.pdf" target="_blank">Lire notre rapport d’étape 2024 (format pdf)</a></p></div></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container pt-7 pb-5"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container pt-7 pb-5"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:8e351d44-b4cc-4035-a858-9277cc3035a5" class="block block-block-content block-block-content8e351d44-b4cc-4035-a858-9277cc3035a5" id=""> <div class="" > <div class="mb-4" data-animate-row=""> <h2 class="mb-0" data-animate>Questions fréquentes sur l’accessibilité</h2> </div> <div id="acc-" class="accordion-rounded" data-animate> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-0" aria-expanded="false" aria-controls="collapsequestion64456-0" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-0"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Est-ce que Vidéotron offre une télécommande adaptée aux différents handicaps?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-0" class="collapse " aria-labelledby="headingquestion64456-0" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Avec sa commande vocale, son rétroéclairage et ses boutons en relief, la télécommande Helix convient aux personnes avec un handicap visuel, une mobilité réduite ou une dextérité limitée. <a href="/soutien/accessibilite/options-helix-tele#telecommande-vocale">Découvrir les fonctionnalités adaptées de la télécommande Helix</a>.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-1" aria-expanded="false" aria-controls="collapsequestion64456-1" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-1"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Comment la clientèle de Vidéotron peut-elle accéder aux services adaptés à ses besoins?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-1" class="collapse " aria-labelledby="headingquestion64456-1" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Pour souscrire à l’un de nos services adaptés, veuillez <a href="/nous-joindre#tab-block-14081-driver-1266">communiquer avec un conseiller du Service à la clientèle</a>.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-2" aria-expanded="false" aria-controls="collapsequestion64456-2" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-2"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Doit-on fournir une preuve de handicap?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-2" class="collapse " aria-labelledby="headingquestion64456-2" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Aucune preuve n’est nécessaire. Il suffit de <a href="/nous-joindre#tab-block-14081-driver-1266">communiquer avec un conseiller du Service à la clientèle</a>.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-3" aria-expanded="false" aria-controls="collapsequestion64456-3" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-3"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Offrez-vous des réductions destinées aux personnes avec un handicap?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-3" class="collapse " aria-labelledby="headingquestion64456-3" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Comme notre offre courante s’adapte aux personnes avec un handicap et que nos promotions varient, nous vous invitons à <a href="/nous-joindre#tab-block-14081-driver-1266">communiquer avec nous</a>. Un conseiller vous proposera l’offre la mieux adaptée à vos besoins.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix " data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-4" aria-expanded="false" aria-controls="collapsequestion64456-4" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-4"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Peut-on joindre un conseiller de Vidéotron à partir d’un téléscripteur?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-4" class="collapse " aria-labelledby="headingquestion64456-4" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Si vous vivez avec une limitation auditive ou langagière, la façon la plus simple de nous contacter est par clavardage. <a href="/soutien/accessibilite#tab-block-64416-driver-25411" data-entity-type="node" data-entity-uuid="2f542d1c-b77f-43b8-af85-47dacc5d6b8a" data-entity-substitution="canonical" title="Accessibilité">Clavarder avec un conseiller</a>.</p><p>Vous préférez communiquer avec nous à l’aide d’un téléscripteur? Composez le <strong>711</strong> pour joindre un téléphoniste, puis indiquez le numéro de téléphone que vous souhaitez appeler.</p><ul><li><a href="/nous-joindre#service-a-la-clientele">Voir les numéros du Service à la clientèle</a></li><li><a href="/nous-joindre#soutien-technique">Voir les numéros du Soutien technique</a></li></ul><p><a href="/soutien/accessibilite/services-relais" data-entity-type="node" data-entity-uuid="55d25224-8aba-4865-b079-53d5c081500d" data-entity-substitution="canonical" title="Services de relais">En savoir plus sur les services de relais téléphonique</a>.</p></div></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:5ad65e7e-e34f-4bb8-b182-285b59c9fad2" class="block block-block-content block-block-content5ad65e7e-e34f-4bb8-b182-285b59c9fad2 bg-light"> <div class="container-fluid py-5"> <div class='feature-title mb-2'> <h2 class="color--dark text-center text-lg-left" data-animate>Pourquoi choisir Vidéotron?</h2> </div> <div class="row row-cols-lg-3 my-3"> <div class="col col-lg-3 col-12 mb-5 mb-lg-2"> <div class="row"> <div class="col col-lg-12 col-sm-9 color--dark" data-animate> <div class="d-flex flex-lg-column"> <span class="bf-icon size-large color--dark col-3" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M25.6358 55.5772C28.6223 55.5772 31.0433 53.1561 31.0433 50.1697C31.0433 47.1832 28.6223 44.7621 25.6358 44.7621C22.6493 44.7621 20.2283 47.1832 20.2283 50.1697C20.2283 53.1561 22.6493 55.5772 25.6358 55.5772Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M31.0432 50.3699H46.765M46.765 50.3699H51.5M46.765 50.3699V26.3M20 50.3699H5.10718V15.7218H46.765V26.3M46.765 26.3H58L66.5 38V50.5H63" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M57.1795 55.8776C60.166 55.8776 62.587 53.4566 62.587 50.4701C62.587 47.4836 60.166 45.0626 57.1795 45.0626C54.193 45.0626 51.772 47.4836 51.772 50.4701C51.772 53.4566 54.193 55.8776 57.1795 55.8776Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M53.1738 30.8428H56.6787L61.3852 37.3518H53.274L53.1738 30.8428Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M15.021 20.7288L28.5398 31.2434L15.021 41.8581L36.0502 31.1432" fill="currentColor" /> </svg> </span> <div class="col-9"> <h3 class="h3"><div class="field-rich-text-block">Livraison rapide en 48 h</div></h3> <div class="mb-2"><div class="field-rich-text-block"></div></div> <a class="link font-weight-bold mb-2" href=""></a> </div> </div> </div> </div> </div> <div class="col col-lg-3 col-12 mb-5 mb-lg-2"> <div class="row"> <div class="col col-lg-12 col-sm-9 color--dark" data-animate> <div class="d-flex flex-lg-column"> <span class="bf-icon size-large color--dark col-3" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M36.8512 63.7886H30.6426V67.2934H36.8512V63.7886Z" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M61 32H58V44H61V32Z" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M14 32H11V44H14V32Z" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M22 30H14V50H22V30Z" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M30.5424 65.3908C23.4326 65.3908 18.2253 59.5828 18.2253 52.4729V48.7677V30" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M50.5 11L21.5 11" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M14 38.153V27.5383C14 15.3213 23.9 5.50769 36 5.50769C48.1 5.50769 58 15.4215 58 27.5383V38.153" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> </svg> </span> <div class="col-9"> <h3 class="h3"><div class="field-rich-text-block">À vos côtés 24 heures sur 24, 7 jours sur 7</div></h3> <div class="mb-2"><div class="field-rich-text-block"></div></div> <a class="link font-weight-bold mb-2" href=""></a> </div> </div> </div> </div> </div> <div class="col col-lg-3 col-12 mb-5 mb-lg-2"> <div class="row"> <div class="col col-lg-12 col-sm-9 color--dark" data-animate> <div class="d-flex flex-lg-column"> <span class="bf-icon size-large color--dark col-3" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M66.1623 9V50.1832H52.0424V64.4993L37.8243 50.2813H6.83887V9.09806L66.1623 9Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M36.5496 22.5317C38.1185 19.59 40.1776 18.0211 42.7271 18.0211C47.0415 18.0211 50.5715 21.5511 50.4734 25.9636C50.4734 27.8266 49.787 29.5916 48.6104 31.0625L36.5496 43.9077L25.0771 31.7489L24.6849 31.3566L24.2927 30.9644C21.4491 27.7286 21.8413 22.7278 25.0771 19.8842C26.4499 18.7075 28.3129 18.0211 30.176 18.0211C33.1176 18.1192 35.569 19.8842 36.5496 22.5317Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> </svg> </span> <div class="col-9"> <h3 class="h3"><div class="field-rich-text-block">Service client no 1 en cas de pépins</div></h3> <div class="mb-2"><div class="field-rich-text-block"></div></div> <a class="link font-weight-bold mb-2" href=""></a> </div> </div> </div> </div> </div> </div> </div> </div> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><style> .block-contact-information{ margin-top:15px; } </style></div> </div> </div> </div> </div> </div> </div>  </article>  </div> <div id="block-dxpshopmodal" data-block-plugin-id="dxp_shop_modal_block" class="block block-dxp-shop block-dxp-shop-modal-block"> <div class="modal-version with-image hidden"> <div class="modal fade modal-theme--light" id="shopModalwith-image" tabindex="-1" role="dialog" aria-labelledby="shopModalLabel" aria-hidden="true" > <div class="modal-dialog modal-dialog-centered modal-lg" role="document"> <div class="modal-content position-relative bg-image bg-image--right-bottom " data-bg="" data-md-bg="" data-lg-bg=""> <button type="button" class="close d-inline-block m-2 m-md-3 m-lg-4 p-3 position-absolute--top-right" data-dismiss="modal" aria-label="Close" > <span aria-hidden="true"> <svg class="svg-fill--dark svg-size--2 " xmlns="http://www.w3.org/2000/svg" viewBox="0 0 13.084 13.083"> <g data-name="Groupe 419" transform="translate(-648.219 -222.719)"> <rect data-name="Rectangle 615" width="1.682" height="16.821" transform="translate(649.408 235.802) rotate(-135)"/> <rect data-name="Rectangle 616" width="1.682" height="16.821" transform="translate(648.219 223.908) rotate(-45)"/> </g> </svg> </span> </button> <div class="modal-header border-bottom-0 pb-3 "> </div> <div class="modal-body pt-3 "> <div class="row">  <div class="col-md-6"> <img src="" alt="Modal Image" class="img-fluid"> </div>  <div class="col-md-6"> <div class="modal-content-wrapper"> <h2 class="shop-modal-title mb-0" id="shopModalwith-imageLabel"></h2> <div class="shop-modal-body mb-4"> <p></p> </div> <div class="shop-modal-actions"> <div> <button type="button" class="btn btn-md btn-primary mr-3 mb-2 pr-4 pl-4 js-shopModalwith-image--btn js-shopModal--btn--left" >label TODO</button> <button type="button" id="" class="btn btn-outline-dark btn-md mb-2 pr-4 pl-4 js-shopModalwith-image--btn js-shopModal--btn--right" >Label TODO</button> </div> <a class="link modal-bottom--link hidden" href="#" >Default text link example</a> </div> </div> </div> </div> </div> </div> </div> </div> <button type="button" class="hidden" data-toggle="modal" data-target="#shopModalwith-image" id="js-shopModalwith-image--button"></button> </div> <div class="modal-version without-image"> <div class="modal fade modal-theme--light" id="shopModal" tabindex="-1" role="dialog" aria-labelledby="shopModalLabel" aria-hidden="true" > <div class="modal-dialog modal-dialog-centered modal-lg" role="document"> <div class="modal-content position-relative bg-image bg-image--right-bottom " data-bg="" data-md-bg="" data-lg-bg=""> <button type="button" class="close d-inline-block m-2 m-md-3 m-lg-4 p-3 position-absolute--top-right" data-dismiss="modal" aria-label="Close" > <span aria-hidden="true"> <svg class="svg-fill--dark svg-size--2 " xmlns="http://www.w3.org/2000/svg" viewBox="0 0 13.084 13.083"> <g 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