Support – Accessibility

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size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/en/internet" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Internet by Videotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Internet plans </a> </li> <li class="mb-2"> <a href="/en/internet/choose-speed" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Which Internet plan is right for you? </a> </li> <li class="mb-2"> <a href="/en/television/custom-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Create your plan </a> </li> <li class="mb-2"> <a href="/en/internet/1-giga" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > GIGA Internet at $75/month </a> </li> <li class="mb-2"> <a href="/en/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Internet powered by fibre </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Helix ecosystem </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/helix/equipments" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Our Helix technology </a> </li> <li class="mb-2"> <a href="/en/why-choose-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Why choose Videotron? </a> </li> <li class="mb-2"> <a href="/en/internet/speed-test" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Speed test </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/en/signin" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Existing customer – Sign in </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Change my Internet plan </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/equipment/add" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Add a Wi-Fi pod </a> </li> <li class="mb-2"> <a href="/en/support/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Internet support </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/internet" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/laptop_536x300.webp?itok=1KkoQt6_" alt="Laptop glow effect" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Power, speed, reliability. It’s in our fibre. </span> <p class="small"> Take advantage of the Internet powered by fibre, without compromise.* </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/internet/1-giga" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/giga_730x360.webp?itok=6Px2UKID" alt=" Giga internet - 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> GIGA Internet at $75/month </span> <p class="small"> Power is in our fibre. High performance speed for everyone at the same time, everywhere in the house.* </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown2" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">tv</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown2" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/en/television" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > TV by Videotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/television/tv-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > TV plans </a> </li> <li class="mb-2"> <a href="/en/television/tv-plans/helix-tv-app-plan" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > TV App plans </a> </li> <li class="mb-2"> <a href="/en/television/tv-plans/sports" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Sports plans </a> </li> <li class="mb-2"> <a href="/en/television/custom-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Create your plan </a> </li> <li class="mb-2"> <a href="/en/television/tv-plans/offers" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > TV 10 Sports choices + 500 Internet for $112/month </a> </li> <li class="mb-2"> <a href="/en/television/tv-plans/helix-tv-app-plan" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > TV App Sports + GIGA Internet for $100/month </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Helix ecosystem </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/why-choose-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Our Helix technology </a> </li> <li class="mb-2"> <a href="/en/television/voice-command" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Our voice command </a> </li> <li class="mb-2"> <a href="/en/television/channels" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Our TV channels </a> </li> <li class="mb-2"> <a href="/en/entertainment" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Our entertainment </a> </li> <li class="mb-2"> <a href="/en/entertainment/illico-plus" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > illico+ </a> </li> <li class="mb-2"> <a href="/en/entertainment/apps" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Integrated apps </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/en/signin" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Existing customer – Sign in </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits/choix-chaines" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Change my channels </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Change my TV plan </a> </li> <li class="mb-2"> <a href="/en/support/television" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > TV support </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/television/tv-plans/offers" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-DUOTRAD-730x360-2503.webp?itok=megQ8-Oh" alt="Forfait Duo Fibre - 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> TV 10 Sports choices + 500 Internet for $112/month </span> <p class="small"> Entertainment is in our fibre. Enjoy powerful Internet access, a wide choices of Sports and Popular channels, and a Premium channel such as illico+.* </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/television/tv-plans/helix-tv-app-plan" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-SPORT-DUO-NEW-XX-2302-EF730x360.webp?itok=EtlKON43" alt="duo tv hockey sport" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> TV App 10 Sports choices + GIGA Internet for $100/month </span> <p class="small"> Power and entertainment. Your favourite channels go with you wherever you are, on the screen of your choice. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown3" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">mobility</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown3" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/mobile" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Mobility by Videotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/mobile/cell-phone-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Mobile plans </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phone-plans/bring-your-own-phone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Bring your own phone plans </a> </li> <li class="mb-2"> <a href="/en/mobile/travel" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Travel plans and options </a> </li> <li class="mb-2"> <a href="/en/mobile/shop-budget" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Create your plan + phone duo </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phone-plans/1-canada-international-plan" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Canada-International 45 GB plan at $55/month </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phones/apple/iphone-16" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > iPhone 16 at $10/month </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/mobile/cell-phones" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Mobile phones </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/mobile/cell-phones" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > All brands </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phones/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Apple </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phones/samsung" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Samsung </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phones/google" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Google </a> </li> <li class="mb-2"> <a href="/en/mobile/refurbished-cell-phones" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Certified refurbished phones </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/signin" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Existing customer – Sign in </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/mobile/change-phone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Change my phone </a> </li> <li class="mb-2"> <a href="/client/residentiel/blocs/gerer.action" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Add Data Add-on </a> </li> <li class="mb-2"> <a href="/en/mobile/mobile-network-coverage" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > View network coverage </a> </li> <li class="mb-2"> <a href="/en/support/mobile" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Mobility support </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/mobile/cell-phones/apple/iphone-16" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/TMO-VCOM-FS-APPLE-730x360-2502-EN_0.webp?itok=MYpG0Laf" alt="iPhone 16 10$" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> iPhone 16 at $10/month </span> <p class="small"> When you purchase an iPhone 16 128 GB, with selected 24-month Mobile plans and Take-back Credit. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/mobile/cell-phone-plans/1-canada-international-plan" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/TMO-VCOM-VOYAGE-CANINT-730x360-2501-EN.webp?itok=Wp8eL5hl" alt="45 GB at $55 by month" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Canada-International 45 GB plan at $55/month </span> <p class="small"> A plan that is perfect for everyday use and includes 100 destinations worldwide, available only at Videotron. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold d-flex align-items-center h-100 " > <a class="nav-link font-weight-bold d-flex align-items-center h-100" href="/en/promotions" rel="dofollow" > Special offers </a> </li> </ul> </div> <div class="bf-header__actions d-flex align-items-center justify-content-end 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vui--style-reset w-100 sr-only" placeholder="What are you looking for?" > </div> </div> <div class="invalid-feedback"> This is an invalid error message </div> </div> <div class="bf-button-icon d-flex d-md-none m-1 p-1"> <button type="button" class="bf-button-icon__inner" aria-controls="navbarSearch" aria-expanded="false" data-target="#navbarSearch" data-toggle="collapse" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> </div> </div> </div> </nav> <div class="align-items-center justify-content-between w-100"> <div id="alg-hits" class="ais-Hits bf-color-bg-ground alg-hidden"></div> </div> </header> </div> </div> </div> </header>   <main class="videotron-ui__main-container position-relative z-index-1"> <div class="region region-highlighted"> <div data-slide-0="Videotron and accessibility" id="block-dxpcoreheroblock" data-block-plugin-id="dxp_core_hero" class="home-page-hero block block-dxp-shop block-dxp-core-hero"> <div class="bf-slideshow"> <div class="bf-slideshow__inner js-bf-slideshow--hero-slideshow"> <section class="bf-hero d-flex flex-column bf-hero--image-splitted" > <div class="container-fluid d-flex flex-column flex-md-row flex-grow-1" data-animate-row > <header class="bf-hero__header d-flex flex-column flex-grow-1 pb-2 pb-sm-4"> <nav aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="https://www.videotron.com/en/homepage">Home</a> </li> <li class="breadcrumb-item"> <a href="/en/support">Support</a> </li> <li class="breadcrumb-item active" aria-current="page"> Accessibility </li> </ol> </nav> <div class="d-flex flex-column justify-content-center h-100"> <div class="bf-hero__content position-relative pb-5 pt-2 pt-md-5 mt-2"> <h1 class="mt-0" data-animate="fade-in" > Videotron and accessibility </h1> </div> </div> </header> <span class="bf-hero__image-splitted" style="background-image: url(/sites/default/files/styles/hero_large/public/2023-05/accessibility-hero-en.webp?itok=uBO9pY09)" role="img" ></span> </div> </section> </div> <div class="slick-slider position-absolute w-100 bottom-3"> <div class="container-fluid margin-auto"> <div class="bfslick__controls"> <div class="bfslick__controls__counter"></div> </div> </div> </div> </div> </div> <div class="container-fluid"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="" id="main">  <section id="content" class=""> <div class="content-wrapper "> <div id="content-area"> <div class="region region-content"> <div id="block-dxp-front-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article class="entity--type-node node node--type-landing-page node--view-mode-full"> <div class="content"> <div data-theme="videotron" class="layout--onecol layout-container py-section"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container py-section"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="row"> <div class="col-lg-3"> <p class="h2">Our commitment</p> </div> <div class="col-lg-8"> <p>Customer satisfaction has always been a priority to us. We want to make sure all our customers enjoy the best telecommunications solutions, regardless of their individual circumstances.</p> <p>We keep up with the latest innovations and are always looking for ways to make it easier for people living with functional limitations to use our services. We also work closely with a number of organizations to make sure we meet the accessibility needs of their clienteles.</p> <p>The following sections will help you find the products and services you’re looking for.</p> </div> </div></div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h2 class="text-align-center mt-7">Solutions for people with a</h2></div></div> </div> </div> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="text-align-center mt-5"> <div class="d-inline-block"> <a href="/en/support/accessibility/impaired-vision" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-visuelle.png" alt="Visual impairment"> <p><strong><u>Visual impairment</u></strong></p> </a> </div> <div class="d-inline-block"> <a href="/en/support/accessibility/impaired-hearing" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-auditive.png" alt="Hearing impairment"> <p><strong><u>Hearing impairment</u></strong></p> </a> </div> <div class="d-inline-block"> <a href="/en/support/accessibility/cognitive-impairment" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-cognitive.png" alt="Cognitive limitation"> <p><strong><u>Cognitive limitation</u></strong></p> </a> </div> <div class="d-inline-block"> <a href="/en/support/accessibility/physical-impairments" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-physique.png" alt="Physical limitation"> <p><strong><u>Physical limitation</u></strong></p> </a> </div> <div class="d-inline-block"> <a href="/en/support/accessibility/impaired-speech" class="pt-3 pr-5 pl-5 pb-2 d-block bf-button--tertiary"> <img src="/sites/default/files/image/limitation-langage.png" alt="Language disorder"> <p><strong><u>Language disorder</u></strong></p> </a> </div> </div></div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container pt-2 pb-5"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container pt-2 pb-5"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:8bd7d1c5-36ab-4359-9fc7-6ff7d7aaf4a5" class="block block-block-content block-block-content8bd7d1c5-36ab-4359-9fc7-6ff7d7aaf4a5 block-call-driver"> <div class='call-driver-title'> <h2 class="mb-0" data-animate>How can we help?</h2> <p class="font-weight-normal mb-4">Our specialized representatives would be happy to help you.</p> </div> <div class="tab tab--card js-tab-autoscroll"> <div class="tab__header "> <div class="position-relative"> <ul class="row nav nav-tabs" id="" role="tablist" data-animate="fade-in" > <li class="col-12 mb-3 col-md"> <a class=" nav-link js-nav-link d-flex align-items-center justify-content-center px-3 py-4 border border-rounded w-100 h-100 link--no-decoration " id="tab-block-64416-driver-25411-tab" href="#tab-block-64416-driver-25411" data-toggle="tab" role="tab" aria-controls="tab-block-64416-driver-25411" aria-selected="false" data-gtm-label=Chat > <div class="text-md-center w-100"> <div class="row"> <div class="col-3 col-md-12 text-center"> <svg class="svg-fill--dark svg-size--6 mb-md-2" viewBox="0 0 72 72" xmlns="http://www.w3.org/2000/svg"> <path class="_svg-stroke" d="M30.36 37v12.538h19.549l8.418 8.609v-8.609h8.278V24.684H43.5M10.69 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<li class="col-12 mb-3 col-md"> <a class=" nav-link js-nav-link d-flex align-items-center justify-content-center px-3 py-4 border border-rounded w-100 h-100 link--no-decoration " id="tab-block-64416-driver-25426-tab" href="#tab-block-64416-driver-25426" data-toggle="tab" role="tab" aria-controls="tab-block-64416-driver-25426" aria-selected="false" data-gtm-label=Feedback > <div class="text-md-center w-100"> <div class="row"> <div class="col-3 col-md-12 text-center"> <svg class="svg-fill--dark svg-size--6 mb-md-2" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 18.4 15.7"> <g> <path class="_svg-stroke" fill="none" d="M5.9,6.5L3.7,8.8L3.2,9.2L3,9L0.5,6.5"/> <path class="_svg-stroke" fill="none" d="M5.4,13.1c1.4,1.4,3.2,2.2,5.2,2.2c4.1,0,7.4-3.3,7.4-7.4s-3.3-7.4-7.4-7.4c-4.1,0-7.4,3.3-7.4,7.4l0,1.4"/> </g> </svg> </div> <div class="col"> <p class="mb-1 h5 vui--font-base font-weight-bold">Feedback</p> </div> </div> </div> </a> </li> </ul> </div> </div> <section class="tab__section-content js-tab-autoscroll-content"> <div class="tab-content" id="_content"> <div id="tab-block-64416-driver-25411" class="tab-pane fade" role="tabpanel" aria-labelledby="tab-block-64416-driver-25411-tab" tabindex="0"> <div data-block-plugin-id="block_content:0fbaa087-53d9-4103-933d-9dbf0309b245" class="block block-block-content block-block-content0fbaa087-53d9-4103-933d-9dbf0309b245 block-contact-information" data-block-id="64906"> <div class="row"> <div class="col mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p>Get fast service in real time with just one click.</p><p>Monday‒Friday: 8 a.m. to 7 p.m.</p><p>Saturday and Sunday: 9 a.m. to 6 p.m.</p><p>Share your specific needs early in the conversation. We want to provide you with an optimal and satisfying experience!</p><p>To chat with a representative, follow one of the links below and click the <strong>Chat </strong>button.</p><p><a href="/en/contact-us#tab-block-14081-driver-1266" target="_blank" rel=" noopener">Chat with Customer Service</a></p><p><a href="/en/contact-us#tab-block-14081-driver-1291" target="_blank" rel=" noopener">Chat with Technical Support</a></p></div></div> </div> </div> </div> </div> </div> </div> <div id="tab-block-64416-driver-25416" class="tab-pane fade" role="tabpanel" aria-labelledby="tab-block-64416-driver-25416-tab" tabindex="0"> <div data-block-plugin-id="block_content:7296f0b7-d646-4670-ac40-ca76e83092be" class="block block-block-content block-block-content7296f0b7-d646-4670-ac40-ca76e83092be block-contact-information" data-block-id="64896"> <div class="row"> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="Residential services" data-icon-desc-en="Residential services" data-icon-desc-fr="Services résidentiels" data-icon-media-uuid="ae14a7e5-89b2-4d69-98af-44c86c7c3249" data-icon-src-en="/sites/default/files/2023-05/home.png" data-icon-src-fr="/sites/default/files/2023-05/home.png" src="/sites/default/files/2023-05/home.png" class=" img-fluid"></p> <p>RESIDENTIAL SERVICES</p> <h2><strong>1 877 512-0911</strong></h2> <p>Toll-free across Québec</p> <p>Monday‒Friday: 8 a.m. to 7 p.m.</p> <p>Saturday and Sunday: 9 a.m. to 6 p.m.</p> <p>Share your specific needs early in the conversation. We want to provide you with an optimal and satisfying experience!</p></div></div> </div> </div> <h6 class="mt-2 font-weight-bold"></h6> </div> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="1"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="Business services" data-icon-desc-en="Business services" data-icon-desc-fr="Services affaires" data-icon-media-uuid="b3b42364-a381-4a46-9c1b-480695ae18ac" data-icon-src-en="/sites/default/files/2023-05/business-small-sized.png" data-icon-src-fr="/sites/default/files/2023-05/business-small-sized.png" src="/sites/default/files/2023-05/business-small-sized.png" class=" img-fluid"></p> <p>BUSINESS SERVICES</p> <h2><strong>1 877 512-8590</strong></h2> <p>Monday‒Friday: 8 a.m. to 6 p.m.</p></div></div> </div> </div> </div> </div> </div> </div> <div id="tab-block-64416-driver-25421" class="tab-pane fade" role="tabpanel" aria-labelledby="tab-block-64416-driver-25421-tab" tabindex="0"> <div data-block-plugin-id="block_content:793c272f-75b4-41b6-8b37-f2a338fdfce0" class="block block-block-content block-block-content793c272f-75b4-41b6-8b37-f2a338fdfce0 block-contact-information" data-block-id="64901"> <div class="row"> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="Residential services" data-icon-desc-en="Residential services" data-icon-desc-fr="Services résidentiels" data-icon-media-uuid="ae14a7e5-89b2-4d69-98af-44c86c7c3249" data-icon-src-en="/sites/default/files/2023-05/home.png" data-icon-src-fr="/sites/default/files/2023-05/home.png" src="/sites/default/files/2023-05/home.png" class=" img-fluid"></p> <p>RESIDENTIAL SERVICES</p> <h2><strong>1 877 380-2611</strong></h2> <p>Toll-free across Québec</p> <p>24/7</p></div></div> </div> </div> </div> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="1"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="Business services" data-icon-desc-en="Business services" data-icon-desc-fr="Services affaires" data-icon-media-uuid="b3b42364-a381-4a46-9c1b-480695ae18ac" data-icon-src-en="/sites/default/files/2023-05/business-small-sized.png" data-icon-src-fr="/sites/default/files/2023-05/business-small-sized.png" src="/sites/default/files/2023-05/business-small-sized.png" class=" img-fluid"></p> <p>BUSINESS SERVICES</p> <h2><strong>1 800 561-4248</strong></h2> <p>24/7</p></div></div> </div> </div> </div> </div> </div> </div> <div id="tab-block-64416-driver-25426" class="tab-pane fade" role="tabpanel" aria-labelledby="tab-block-64416-driver-25426-tab" tabindex="0"> <div data-block-plugin-id="block_content:090ffe6e-e774-4fcd-9c17-d6bc32e863a7" class="block block-block-content block-block-content090ffe6e-e774-4fcd-9c17-d6bc32e863a7" id="send-feedback"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h3>Feedback on accessibility at Videotron</h3><p>Let us know how we can improve the accessibility of our products and services. We welcome your feedback!</p><p class="p-3 rounded bg-gray--100">For any questions related to your account or services, click on one of the icons above: <strong>Chat</strong>, <strong>Customer service</strong> or <strong>Technical support</strong>.</p><p>For all the details on sending feedback and how it is processed, please consult the <a href="/sites/default/files/2023-07/videotron-feedback-process-description-v2.pdf" target="_blank" rel=" noopener">Feedback Process Description</a>.</p><h3>How to send your feedback</h3><p>To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:</p></div></div> </div> </div> <div data-block-plugin-id="block_content:5dcca606-4872-464a-9bcb-568de206abc2" class="block block-block-content block-block-content5dcca606-4872-464a-9bcb-568de206abc2 block-contact-information" data-block-id="64911"> <div class="row"> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><span id="cke_bm_346S"> </span><img alt="checklist" data-icon-desc-en="checklist" data-icon-desc-fr="checklist" data-icon-media-uuid="b762f9da-1843-47ea-b529-59482d3f9c47" data-icon-src-en="/sites/default/files/2021-03/checklist.svg" data-icon-src-fr="/sites/default/files/2021-03/checklist.svg" src="/sites/default/files/2021-03/checklist.svg" class=" img-fluid"></p> <h3>Form</h3> <p>Fill out our online form:</p> <ul> <li><a href="/en/accessibility/feedback?source=residentiel">Residential services form</a></li> <li><a href="/en/accessibility/feedback?source=affaires">Business services form</a></li> </ul></div></div> </div> </div> </div> <div class="col-12 col-md-6 mb-3 mb-md-0" data-section-count="1"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><img alt="icone mail" data-icon-desc-en="icone mail" data-icon-desc-fr="icone mail" data-icon-media-uuid="283d3748-fb99-4ba1-8240-3ba7adcf3be7" data-icon-src-en="/sites/default/files/2022-05/MicrosoftTeams-image_1.png" data-icon-src-fr="/sites/default/files/2022-05/MicrosoftTeams-image_1.png" src="/sites/default/files/2022-05/MicrosoftTeams-image_1.png" class=" img-fluid"></p> <h3>Email</h3> <p>Send your feedback or request by email to <a href="mailto:accessibilite.retroaction@videotron.com">accessibilite.retroaction@videotron.com</a>.</p></div></div> </div> </div> </div> </div> </div> <div data-block-plugin-id="block_content:d05c500f-6319-4857-8567-04d7a8efaf33" class="block block-block-content block-block-contentd05c500f-6319-4857-8567-04d7a8efaf33 block-contact-information" data-block-id="64916"> <div class="row"> <div class="col mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><span id="cke_bm_422S"> </span><img alt="Call you" data-icon-desc-en="Call you" data-icon-desc-fr="Call you" data-icon-media-uuid="5edb9eef-450a-4b81-b007-46d8755a64aa" data-icon-src-en="/sites/default/files/2021-12/call-you.svg" data-icon-src-fr="/sites/default/files/2021-12/call-you.svg" src="/sites/default/files/2021-12/call-you.svg" class=" img-fluid"></p> <h3>Phone</h3> <p>Contact Customer Service at:</p> <ul> <li><strong>1-877-512-0911</strong> for our Residential services</li> <li><strong>1-877-512-8590</strong> for our Business services</li> </ul></div></div> </div> </div> </div> </div> </div> <div data-block-plugin-id="block_content:99b3f1f2-5b30-42f7-a5f2-cb36e5d7d4db" class="block block-block-content block-block-content99b3f1f2-5b30-42f7-a5f2-cb36e5d7d4db" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p class="mt-3">The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.</p> <h3>IMPORTANT</h3> <ul> <li>You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.</li> <li>If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.</li> <li>By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.</li> <li>The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.</li> </ul> <p><a class="btn btn-md btn-primary" href="https://www.videotron.com/vcom-ext/secur/forms/Courriel?domain=sac&produit=16&question=145&locale=en">Making a complaint</a></p></div></div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--fourcol layout-container pt-5 bg-gray--100"> <div class="container-fluid"> <div class="row"> <div class="col-12"> <div class="title"> <h2 class="h2 vui--font-secondary mb-4">Our accessible stores</h2> </div> </div> </div> <div class="row"> <div class="col-lg-3 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="block_content:9c875ca4-3981-4c66-8af5-20dbf511f163" class="block block-block-content block-block-content9c875ca4-3981-4c66-8af5-20dbf511f163" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Complexe Desjardins Videotron kiosk</strong></p> <p>150, rue Sainte-Catherine Ouest<br> Complexe Desjardins<br> Montréal (Québec) H5B 1B2<br> <a href="https://magasins.videotron.com/en/qc/montreal/montreal/150-rue-sainte-catherine-ouest" rel=" noopener" target="_blank">Learn more</a></p></div></div> </div> </div> </div> <div class="col-lg-3 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="block_content:648f10e3-2e95-40ad-b3ac-3a616de7d6cc" class="block block-block-content block-block-content648f10e3-2e95-40ad-b3ac-3a616de7d6cc" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Saint-Roch Videotron store</strong></p> <p>510 boulevard Charest Est<br> Québec, QC G1K 9L6<br> <a href="https://magasins.videotron.com/en/qc/capitale-nationale/quebec/510-boulevard-charest-est" rel=" noopener" target="_blank">Learn more</a></p></div></div> </div> </div> </div> <div class="col-lg-3 layout__region layout__region--third mb-3 mb-md-0"> <div data-block-plugin-id="block_content:3590dc3e-e77b-49e1-9ddf-b1e295cd518d" class="block block-block-content block-block-content3590dc3e-e77b-49e1-9ddf-b1e295cd518d" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Carrefour Laval Videotron store</strong></p> <p>3035 boulevard le Carrefour<br> Carrefour Laval<br> Québec, QC H7T 1C8<br> <a href="https://magasins.videotron.com/en/qc/laval/laval/3035-boulevard-le-carrefour" rel=" noopener" target="_blank">Learn more</a></p></div></div> </div> </div> </div> <div class="col-lg-3 layout__region layout__region--fourth"> <div data-block-plugin-id="block_content:4bb863f5-7538-4fbb-9825-799276928f0d" class="block block-block-content block-block-content4bb863f5-7538-4fbb-9825-799276928f0d" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Videotron store and kiosk at Carrefour de l’Estrie</strong></p> <p>3050 boulevard de Portland<br> Carrefour de l’Estrie<br> Sherbrooke, QC J1L 1K1<br> <a href="https://magasins.videotron.com/en/qc/estrie/sherbrooke/3050-boulevard-de-portland" rel=" noopener" target="_blank">Learn more</a></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container mb-3 pb-3 bg-gray--100"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container mb-3 pb-3 bg-gray--100"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:6e24bd9e-a241-409b-982f-043fb79f0991" class="block block-block-content block-block-content6e24bd9e-a241-409b-982f-043fb79f0991" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p class="text-align-center"><a class="btn btn-md btn-primary" href="https://magasins.videotron.com/en?services=5985181" rel=" noopener" target="_blank">Find other stores</a></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container py-section pt-4 pb-0"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container py-section pt-4 pb-0"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p class="h2 vui--font-secondary">Our accessibility plan  </p><p>Videotron is proud to present its accessibility plan for clients with various functional limitations. By implementing concrete actions, it is committed to listening and paying closer attention to these clients, to better meeting their needs and to providing a communication channel that better facilitates the sharing of changes to its adapted products and services. In particular, Videotron has consulted several specialized organizations in order to properly guide the initiatives in its plan.</p><div class="text-align-center"><p><a class="btn btn-md btn-primary" href="/sites/default/files/2023-07/videotron_accessibility_plan_2023.pdf" target="_blank">Read the accessibility plan 2023-2026 (pdf format)</a></p><p><a class="btn btn-md btn-outline-dark" href="/sites/default/files/2024-05/accessibility-progress-report_videotron-june-2024_1.pdf" target="_blank">Read our progress report 2024 (pdf format)</a></p></div></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container pt-7 pb-5"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container pt-7 pb-5"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:8e351d44-b4cc-4035-a858-9277cc3035a5" class="block block-block-content block-block-content8e351d44-b4cc-4035-a858-9277cc3035a5" id=""> <div class="" > <div class="mb-4" data-animate-row=""> <h2 class="mb-0" data-animate>Frequently asked questions about accessibility</h2> </div> <div id="acc-" class="accordion-rounded" data-animate> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-0" aria-expanded="false" aria-controls="collapsequestion64456-0" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-0"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Does Videotron have a remote control for people with functional limitations?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-0" class="collapse " aria-labelledby="headingquestion64456-0" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>With voice control, backlighting, and raised buttons, the Helix remote is suitable for people with a visual impairment, limited mobility, or limited dexterity. <a href="/en/support/accessibility/helix-options-tv#voice-remote">Discover the accessibility features of our Helix Remote</a>.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-1" aria-expanded="false" aria-controls="collapsequestion64456-1" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-1"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">How can Videotron customers access services adapted to their needs?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-1" class="collapse " aria-labelledby="headingquestion64456-1" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>To subscribe to one of our adapted services, please <a href="/en/contact-us#tab-block-14081-driver-1266">contact a Customer Service representative</a>.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-2" aria-expanded="false" aria-controls="collapsequestion64456-2" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-2"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Do I need to provide proof of my limitation?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-2" class="collapse " aria-labelledby="headingquestion64456-2" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>No proof is required. Simply <a href="/en/contact-us#tab-block-14081-driver-1266">contact a Customer Service representative</a>.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-3" aria-expanded="false" aria-controls="collapsequestion64456-3" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-3"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Do you offer discounts for people with disabilities?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-3" class="collapse " aria-labelledby="headingquestion64456-3" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Since we already have services for people with functional limitations and our promotions vary, the best thing to do is to <a href="/en/contact-us#tab-block-14081-driver-1266">get in touch</a>. An advisor will help you select the best offer for your needs.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix " data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion64456-4" aria-expanded="false" aria-controls="collapsequestion64456-4" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion64456-4"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Can I use a teletypewriter to contact a Videotron advisor?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion64456-4" class="collapse " aria-labelledby="headingquestion64456-4" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>If you have a hearing or speech impairment, the easiest way to contact us is by chat. <a href="/en/support/accessibility#tab-block-64416-driver-25411" data-entity-type="node" data-entity-uuid="2f542d1c-b77f-43b8-af85-47dacc5d6b8a" data-entity-substitution="canonical" title="Accessibility">Chat with an advisor</a>.</p><p>Prefer to contact us using a teletypewriter? Dial <strong>711</strong> to reach an operator and then provide the phone number you want to call.</p><ul><li><a href="/en/contact-us#customer-service">See Customer Service numbers</a></li><li><a href="/en/contact-us#technical-support">See Technical Support numbers</a></li></ul><p><a href="/en/support/accessibility/relay-services" data-entity-type="node" data-entity-uuid="55d25224-8aba-4865-b079-53d5c081500d" data-entity-substitution="canonical" title="Videotron IP Relay">Learn more about telephone relay services</a>.</p></div></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:5ad65e7e-e34f-4bb8-b182-285b59c9fad2" class="block block-block-content block-block-content5ad65e7e-e34f-4bb8-b182-285b59c9fad2"> <section class="bf-section-keys py-6 px-4"> <div class="container-fluid d-flex flex-column gap-4"> <header> <h2 class="h2 mb-0" > Why choose Videotron? </h2> </header> <ul class="list d-flex flex-column flex-md-row flex-wrap gap-4"> <li class="bf-section-keys__item d-flex flex-row flex-md-column align-items-start gap-4 p-0"> <span class="bf-icon size-large color-primary" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M25.6358 55.5772C28.6223 55.5772 31.0433 53.1561 31.0433 50.1697C31.0433 47.1832 28.6223 44.7621 25.6358 44.7621C22.6493 44.7621 20.2283 47.1832 20.2283 50.1697C20.2283 53.1561 22.6493 55.5772 25.6358 55.5772Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M31.0432 50.3699H46.765M46.765 50.3699H51.5M46.765 50.3699V26.3M20 50.3699H5.10718V15.7218H46.765V26.3M46.765 26.3H58L66.5 38V50.5H63" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M57.1795 55.8776C60.166 55.8776 62.587 53.4566 62.587 50.4701C62.587 47.4836 60.166 45.0626 57.1795 45.0626C54.193 45.0626 51.772 47.4836 51.772 50.4701C51.772 53.4566 54.193 55.8776 57.1795 55.8776Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M53.1738 30.8428H56.6787L61.3852 37.3518H53.274L53.1738 30.8428Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M15.021 20.7288L28.5398 31.2434L15.021 41.8581L36.0502 31.1432" fill="currentColor" /> </svg> </span> <div> <h2 class="h3 mb-0" > Fast, 48-hour delivery </h2> </div> </li> <li class="bf-section-keys__item d-flex flex-row flex-md-column align-items-start gap-4 p-0"> <span class="bf-icon size-large color-primary" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M36.8512 63.7886H30.6426V67.2934H36.8512V63.7886Z" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M61 32H58V44H61V32Z" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M14 32H11V44H14V32Z" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M22 30H14V50H22V30Z" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M30.5424 65.3908C23.4326 65.3908 18.2253 59.5828 18.2253 52.4729V48.7677V30" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M50.5 11L21.5 11" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> <path d="M14 38.153V27.5383C14 15.3213 23.9 5.50769 36 5.50769C48.1 5.50769 58 15.4215 58 27.5383V38.153" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" /> </svg> </span> <div> <h2 class="h3 mb-0" > By your side 24/7 </h2> </div> </li> <li class="bf-section-keys__item d-flex flex-row flex-md-column align-items-start gap-4 p-0"> <span class="bf-icon size-large color-primary" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M66.1623 9V50.1832H52.0424V64.4993L37.8243 50.2813H6.83887V9.09806L66.1623 9Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M36.5496 22.5317C38.1185 19.59 40.1776 18.0211 42.7271 18.0211C47.0415 18.0211 50.5715 21.5511 50.4734 25.9636C50.4734 27.8266 49.787 29.5916 48.6104 31.0625L36.5496 43.9077L25.0771 31.7489L24.6849 31.3566L24.2927 30.9644C21.4491 27.7286 21.8413 22.7278 25.0771 19.8842C26.4499 18.7075 28.3129 18.0211 30.176 18.0211C33.1176 18.1192 35.569 19.8842 36.5496 22.5317Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> </svg> </span> <div> <h2 class="h3 mb-0" > #1 customer service for resolving issues </h2> </div> </li> </ul> </div> </section> </div> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><style> .block-contact-information{ margin-top:15px; } </style></div> </div> </div> </div> </div> </div> </div>  </article>  </div> <div id="block-dxpshopmodal" data-block-plugin-id="dxp_shop_modal_block" class="block block-dxp-shop block-dxp-shop-modal-block"> <div class="modal-version with-image hidden"> <div class="modal fade modal-theme--light" id="shopModalwith-image" tabindex="-1" role="dialog" aria-labelledby="shopModalLabel" aria-hidden="true" > <div class="modal-dialog modal-dialog-centered modal-lg" role="document"> <div class="modal-content position-relative bg-image bg-image--right-bottom " data-bg="" data-md-bg="" data-lg-bg=""> <button type="button" class="close d-inline-block m-2 m-md-3 m-lg-4 p-3 position-absolute--top-right" data-dismiss="modal" aria-label="Close" > <span aria-hidden="true"> <svg class="svg-fill--dark svg-size--2 " xmlns="http://www.w3.org/2000/svg" viewBox="0 0 13.084 13.083"> <g data-name="Groupe 419" transform="translate(-648.219 -222.719)"> <rect data-name="Rectangle 615" width="1.682" height="16.821" transform="translate(649.408 235.802) rotate(-135)"/> <rect data-name="Rectangle 616" width="1.682" height="16.821" transform="translate(648.219 223.908) rotate(-45)"/> </g> </svg> </span> </button> <div class="modal-header border-bottom-0 pb-3 "> </div> <div class="modal-body pt-3 "> <div class="row">  <div class="col-md-6"> <img src="" alt="Modal Image" class="img-fluid"> </div>  <div class="col-md-6"> <div class="modal-content-wrapper"> <h2 class="shop-modal-title mb-0" id="shopModalwith-imageLabel"></h2> <div class="shop-modal-body mb-4"> <p></p> </div> <div class="shop-modal-actions"> <div> <button type="button" class="btn btn-md btn-primary mr-3 mb-2 pr-4 pl-4 js-shopModalwith-image--btn js-shopModal--btn--left" >label TODO</button> <button type="button" id="" class="btn btn-outline-dark btn-md mb-2 pr-4 pl-4 js-shopModalwith-image--btn js-shopModal--btn--right" >Label TODO</button> </div> <a class="link modal-bottom--link hidden" href="#" >Default text link example</a> </div> </div> </div> </div> </div> </div> </div> </div> <button type="button" class="hidden" data-toggle="modal" data-target="#shopModalwith-image" id="js-shopModalwith-image--button"></button> </div> <div class="modal-version without-image"> <div class="modal fade modal-theme--light" id="shopModal" tabindex="-1" role="dialog" aria-labelledby="shopModalLabel" aria-hidden="true" > <div class="modal-dialog modal-dialog-centered modal-lg" role="document"> <div class="modal-content position-relative bg-image bg-image--right-bottom " data-bg="" data-md-bg="" data-lg-bg=""> <button type="button" class="close d-inline-block m-2 m-md-3 m-lg-4 p-3 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js-shopModal--btn js-shopModal--btn--right" >Label TODO</button> </div> <a class="link modal-bottom--link hidden" href="#" >Default text link example</a> </div> </div> </div> </div> </div> <button type="button" class="hidden" data-toggle="modal" data-target="#shopModal" id="js-shopModal--button"></button> </div> </div> </div> </div> </div> </section>   </div> </main>   <footer class="videotron-ui__main-footer"> <div class="region region-footer"> <div id="block-dxpcorefooter-2" data-block-plugin-id="dxp_core_footer_block" class="block block-dxp-core block-dxp-core-footer-block"> <footer class="bf-footer" data-theme="residential" > <nav class="bf-footer__main navbar-expand-lg border-bottom border-top bf-border-color-secondary py-0 overflow-hidden py-lg-5 py-md-5"> <div class="container-fluid"> <div class="row"> <div class="col-lg-10 order-3 order-lg-2 d-flex flex-column flex-lg-row" data-animate-row > <div class="col-lg border-top border-top-lg--0 bf-border-color-secondary" data-animate="fade-in" > <button class="bf-footer__toggler px-0 py-3 w-100 d-flex justify-content-between align-items-center d-lg-none" type="button" data-toggle="collapse" data-target="#bf-footer__nav--explore" aria-controls="bf-footer__nav--explore" aria-expanded="false" aria-label="Toggle navigation" > <span class="bf-footer__toggler__title"> <span class="mb-0"> Explore </span> </span> <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <p class="mb-3 font-weight-bold d-none d-lg-block"> Explore </p> <ul class="collapse navbar-collapse align-items-lg-start flex-lg-column mb-0 pl-0 list-reset" id="bf-footer__nav--explore" > <li class="p-0 mb-2"> <a href="/en/mobile" class="bf-link bf-link--native bf-link--no-underline d-block d-lg-inline py-2 py-lg-0 bf-color-neutral-secondary" rel="dofollow" > <span class="d-flex align-items-center gap-1"> <span class=""> Mobility </span> </span> </a> </li> <li class="p-0 mb-2"> <a href="/en/internet" class="bf-link bf-link--native bf-link--no-underline d-block d-lg-inline py-2 py-lg-0 bf-color-neutral-secondary" rel="dofollow" > <span class="d-flex align-items-center gap-1"> <span class=""> Internet </span> </span> </a> </li> <li class="p-0 mb-2"> <a href="/en/television" class="bf-link bf-link--native bf-link--no-underline d-block d-lg-inline py-2 py-lg-0 bf-color-neutral-secondary" rel="dofollow" > <span class="d-flex align-items-center gap-1"> <span class=""> TV </span> </span> </a> </li> <li class="p-0 mb-2"> <a href="/en/television/tv-plans/helix-tv-app-plan" class="bf-link bf-link--native bf-link--no-underline d-block d-lg-inline py-2 py-lg-0 bf-color-neutral-secondary" rel="dofollow" > <span class="d-flex align-items-center gap-1"> <span class=""> TV App 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