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style="word-wrap:break-word;display:block;"><span style="font-size:11pt"><span style="font-family:Aptos,sans-serif">The CERN Community Support Centre (CCSC) is operated by the CERN Service Desk team from 7.00 am to 6.30 pm, Monday to Friday. </span></span></span></span></span></span></span></p> <p class="MsoNormal"><span aria-hidden="false" aria-labelledby="section_tab.f19e12ecf8bd0100adf902fd20678ca7" class="tabs2_section tabs2_section_1 tabs2_section1 tab_section" data-header-only="false" data-section-id="f19e12ecf8bd0100adf902fd20678ca7" role="tabpanel" style="display: block;" tab_caption="Caller Communication" tab_caption_raw="Caller Communication"><span class="section " data-header-only="false"><span style><span><span style="word-wrap:break-word;display:block;"><span style="font-size:11pt"><span style="font-family:Aptos,sans-serif">Since August 2024, it is the first line of support for CERN services and activities that were previously housed in Building 55: contractor registration, deliver of access cards and professional visitor cards, biometry registration and dosimeter distribution, delivery of Swiss legitimation and French MAE cards for MPE, online training stations and general online and on-site assistance. </span></span></span></span></span></span></span></p> <table style="width: 858px;"> <tbody> <tr> <td style="width: 47px;"> </td> <td style="width: 765px;"> </td> </tr> <tr class="invisibleTable"> <td style="width: 47px;"><img alt="icon_location" data-entity-type="file" data-entity-uuid="0394c362-f29f-418e-96b9-15d39d60df48" src="/sites/default/files/inline-images/icon%20location%20website.jpg" width="35" height="35" loading="lazy"></td> <td style="width: 765px;"><a href="https://maps.cern.ch/?xmin=2493170.75&ymin=1121053.93&xmax=2493441.68&ymax=1121172.2&basemap=plan&mode=2D&travelMode=Car">B33</a></td> </tr> <tr class="invisibleTable"> <td style="width: 47px;"><img alt="icon_opening_hours" data-entity-type="file" data-entity-uuid="f57b2803-2afd-47af-91fa-20c4140f06e5" src="/sites/default/files/inline-images/icon%20opening%20hours.jpg" width="34" height="34" loading="lazy"></td> <td style="width: 765px;">Monday to Friday from 7 a.m. to 6:30 p.m. non-stop</td> </tr> <tr class="invisibleTable"> <td style="width: 47px;"><img alt="icon_phonenumber" data-entity-type="file" data-entity-uuid="f6967922-5cb4-4825-9777-a9d8b377ac9c" src="/sites/default/files/inline-images/icon%20phone%20number.jpg" width="38" height="38" loading="lazy"></td> <td>+41 22 767 77 77</td> </tr> <tr class="invisibleTable"> <td style="width: 47px;"><img alt="icon_email" data-entity-type="file" data-entity-uuid="e119b8e3-1b7e-4527-b519-0946b98365c4" src="/sites/default/files/inline-images/icon%20email.jpg" width="38" height="38" loading="lazy"></td> <td style="width: 765px;"><span lang="EN-GB" style="font-size:11.0pt"><span style="font-family:"Aptos",sans-serif"><a href="mailto:service.desk@cern.ch" style="color:#467886; text-decoration:underline">service.desk@cern.ch</a></span></span></td> </tr> <tr> <td style="width: 47px;"><img alt="more info" data-entity-type="file" data-entity-uuid="78643162-5c41-44f6-9461-a31351d3fd2f" src="/sites/default/files/inline-images/more%20info%20icon.png" width="35" height="35" loading="lazy"></td> <td style="width: 765px;">For more information follow this <a href="https://cern.service-now.com/service-portal?id=kb_article&n=KB0009599">link</a></td> </tr> </tbody> </table> <p> </p> </div> </div> </div> </div> </div> </div> </div> <div class="field--item"> </div> <div class="field--item"> <div class="component-row component-row__display__fluidcenter section-navigation effect_none box-effects"> <div class="component-row__row"> <div class="component-row__column component-row__center section-has-no-column col-md-12 col-sm-12 col-xs-12"> <div class="box-effects-wrapper enable-effects "> <div id="preview-card--10" class="component-preview-cards box-pattern simple-display landing_page" style="background:url('/sites/default/files/2024-07/Access%20cards.png') no-repeat center center / cover" data-background="/sites/default/files/2024-07/Access%20cards.png" class="component-preview-cards box-pattern simple-display landing_page"> <a class="box-link" target="" href="https://admin-eguide.web.cern.ch/en/procedure/cern-access-card"></a> <div class="component-preview-cards__veil"></div> <div class="component-preview-cards__box_wrapper"> <div class="component-preview-cards__box"> <div class="preview-card__title"> <h3><a href="https://admin-eguide.web.cern.ch/en/procedure/cern-access-card" title="Access Cards"> <span style="color:#FFFFFF"> Access Cards </span> </a></h3> </div> <div class="preview-card__body"></div> <div class="preview-cards__subtext"> </div> </div> </div> </div> <div id="preview-card--11" class="component-preview-cards box-pattern simple-display landing_page" style="background:url('/sites/default/files/2024-07/Contractors.png') no-repeat center center / cover" data-background="/sites/default/files/2024-07/Contractors.png" class="component-preview-cards box-pattern simple-display landing_page"> <a class="box-link" target="" href="https://admin-eguide.web.cern.ch/en/procedure/registration-contractors-personnel"></a> <div class="component-preview-cards__veil"></div> <div class="component-preview-cards__box_wrapper"> <div class="component-preview-cards__box"> <div class="preview-card__title"> <h3><a href="https://admin-eguide.web.cern.ch/en/procedure/registration-contractors-personnel" title="Registration of Contractor's Personnel"> <span style="color:#FFFFFF"> Registration of Contractor's Personnel </span> </a></h3> </div> <div class="preview-card__body"></div> <div class="preview-cards__subtext"> </div> </div> </div> </div> <div id="preview-card--12" class="component-preview-cards box-pattern simple-display landing_page" style="background:url('/sites/default/files/2024-07/Vehicles.png') no-repeat center center / cover" data-background="/sites/default/files/2024-07/Vehicles.png" class="component-preview-cards box-pattern simple-display landing_page"> <a class="box-link" target="" href="https://vehicles.cern.ch/vehicles/"></a> <div class="component-preview-cards__veil"></div> <div class="component-preview-cards__box_wrapper"> <div class="component-preview-cards__box"> <div class="preview-card__title"> <h3><a href="https://vehicles.cern.ch/vehicles/" title="Registrations of Vehicles"> <span style="color:#FFFFFF"> Registrations of Vehicles </span> </a></h3> </div> <div class="preview-card__body"></div> <div class="preview-cards__subtext"> </div> </div> </div> </div> <div id="preview-card--13" class="component-preview-cards box-pattern simple-display landing_page" style="background:url('/sites/default/files/2024-07/Visitor%20cards.png') no-repeat center center / cover" data-background="/sites/default/files/2024-07/Visitor%20cards.png" class="component-preview-cards box-pattern simple-display landing_page"> <a class="box-link" target="" href="https://admin-eguide.web.cern.ch/en/procedure/people-registered-external?check_logged_in=1#1.10"></a> <div class="component-preview-cards__veil"></div> <div class="component-preview-cards__box_wrapper"> <div class="component-preview-cards__box"> <div class="preview-card__title"> <h3><a href="https://admin-eguide.web.cern.ch/en/procedure/people-registered-external?check_logged_in=1#1.10" title="Visitor cards"> <span style="color:#FFFFFF"> Visitor cards </span> </a></h3> </div> <div class="preview-card__body"></div> <div class="preview-cards__subtext"> </div> </div> </div> </div> <div id="preview-card--14" class="component-preview-cards box-pattern simple-display landing_page" style="background:url('/sites/default/files/2024-07/Dosimetry.png') no-repeat center center / cover" data-background="/sites/default/files/2024-07/Dosimetry.png" class="component-preview-cards box-pattern simple-display landing_page"> <a class="box-link" target="" href="https://cern.service-now.com/service-portal?id=service_element&name=dosimeter-distribution"></a> <div class="component-preview-cards__veil"></div> <div class="component-preview-cards__box_wrapper"> <div class="component-preview-cards__box"> <div class="preview-card__title"> <h3><a href="https://cern.service-now.com/service-portal?id=service_element&name=dosimeter-distribution" title="Dosimeter/Biometry"> <span style="color:#FFFFFF"> Dosimeter/Biometry </span> </a></h3> </div> <div class="preview-card__body"></div> <div class="preview-cards__subtext"> </div> </div> </div> </div> <div id="preview-card--15" class="component-preview-cards box-pattern simple-display landing_page" style="background:url('/sites/default/files/2024-07/Legitimation%20cards.png') no-repeat center center / cover" data-background="/sites/default/files/2024-07/Legitimation%20cards.png" class="component-preview-cards box-pattern simple-display landing_page"> <a class="box-link" target="" href="https://cern.service-now.com/service-portal?id=service_element&name=swiss-french-cards"></a> <div class="component-preview-cards__veil"></div> <div class="component-preview-cards__box_wrapper"> <div class="component-preview-cards__box"> <div class="preview-card__title"> <h3><a href="https://cern.service-now.com/service-portal?id=service_element&name=swiss-french-cards" title="Swiss and French Cards (legitimation)"> <span style="color:#FFFFFF"> Swiss and French Cards (legitimation) </span> </a></h3> </div> <div class="preview-card__body"></div> <div class="preview-cards__subtext"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field--item"> </div> <div class="field--item"> <div class="component-row component-row__display__fluidcenter section-navigation effect_none"> <div class="component-row__row"> <div class="component-row__column component-row__center section-has-no-column col-md-12 col-sm-12 col-xs-12"> <div class="box-effects-wrapper "> <div 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