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FAQ | NGRF
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data-oe-shape-data="{"shape":"web_editor/Origins/18","flip":["x"]}" data-snippet="s_banner" data-name="Banner"> <div class="o_we_shape o_web_editor_Origins_18" style="background-image: url("/web_editor/shape/web_editor/Origins/18.svg?c1=o-color-1&flip=x"); background-position: 50% 50%;"></div> <div class="container"> <div class="row o_grid_mode" data-row-count="10"> <div class="o_grid_item g-col-lg-4 g-height-10 col-lg-4 o_colored_level" data-name="Box" style="z-index: 1; grid-area: 1 / 1 / 11 / 5;"> <h1>We are here to support you</h1> <p class="lead">We've gathered the most common questions and answers for you, making it easy to understand everything from applying to getting your funds!</p> <p><br/></p> </div> <div class="o_grid_item o_grid_item_image g-height-10 d-lg-block d-none o_snippet_mobile_invisible o_colored_level g-col-lg-5 col-lg-5" style="z-index: 2; grid-area: 1 / 8 / 11 / 13;" data-invisible="1"> <img src="/web/image/1186-53fbc6ea/Flag-Family.webp" alt="" class="img img-fluid mx-auto rounded o_we_custom_image" data-mimetype="image/webp" data-original-id="1182" data-original-src="/web/image/1182-1110e2c1/Flag-Family.webp" data-mimetype-before-conversion="image/webp" data-resize-width="NaN" loading="lazy"/> </div> <div class="o_grid_item g-col-lg-5 g-height-4 col-lg-5 o_colored_level" style="z-index: 4; grid-area: 6 / 6 / 10 / 11;"> <blockquote class="s_blockquote s_blockquote_with_line o_cc o_cc1 o_animable position-relative d-flex flex-column gap-4 w-100 mx-auto p-4 fst-normal shadow o_colored_level" data-vcss="001" data-snippet="s_blockquote" data-name="Blockquote"> <div class="s_blockquote_line_elt position-absolute top-0 start-0 bottom-0 bg-o-color-1"></div> <div class="s_blockquote_wrap_icon position-absolute top-0 start-50 translate-middle w-100"> <i class="s_blockquote_icon fa fa-quote-right d-block mx-auto rounded bg-o-color-1" role="img"></i> </div> <p class="s_blockquote_quote my-auto">“I am incredibly grateful to WCFA for their support during a challenging time. The grant I received made a tremendous difference, allowing me to manage my situation with dignity and peace of mind. From start to finish, the process was smooth and professional, and the staff went above and beyond to ensure I had everything I needed. I felt truly valued and supported. This foundation is doing meaningful work, and their commitment to helping our National Guard members who are in need is remarkable. Thank you for the positive impact you've had on my life!”</p> </blockquote> </div> <div class="o_grid_item o_colored_level g-height-1 g-col-lg-2 col-lg-2" style="z-index: 5; grid-area: 6 / 2 / 7 / 4;"><a href="https://drive.google.com/file/d/1jRHUgfBuNGjIrlzk4whszRxS0womaTSt/view?usp=sharing" class="btn btn-secondary btn-lg" target="_blank"><span class="o_text_highlight o_translate_inline o_text_highlight_scribble_3 o_text_highlight_fill" style="--text-highlight-width: 2px;">Verification Form-Required for all applicants</span></a></div></div> </div> </section> <section class="s_text_block pt40 pb0 o_colored_level" data-snippet="s_text_block" data-name="Text"> <div class="container s_allow_columns"> <h2 style="text-align: center;">FAQ</h2> </div> </section> <section class="s_text_block pt40 pb40 o_colored_level" data-snippet="s_text_block" data-name="Text"> <div class="s_allow_columns container"> <p style="margin-bottom: 0px;"><strong>Q: Who is eligible to receive assistance?</strong></p><p style="margin-bottom: 0px;"><font class="text-o-color-2"><strong>A: The following groups are eligible for assistance for BOTH the loan and grant programs:</strong></font></p><ul style="margin-bottom: 0px;"><li>Currently serving members of the National Guard</li><li>Retired members of the National Guard, including grey area retirees</li><li>Prior members of the National Guard who received an honorable discharge</li><li>Surviving spouses (who have not remarried) of Soldiers who died while serving in the National Guard or after reaching retirement eligibility</li></ul><p style="margin-bottom: 0px;"><strong>Q: Are there additional requirements for eligibility for the interest-free loan?</strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: Yes, applicants must:</font></strong></p><ul style="margin-bottom: 0px;"><li>Be employed</li></ul><ul><li>Have completed our "Guide Your Finances" course within the past 30 days</li></ul><p style="margin-bottom: 0px;"><strong>Q: Is the verification form required for both the S.A.R.G.E Grant and the Interest-Free Loan?</strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: Yes, all applicants MUST attach a SIGNED verification form to any application they fill out.</font></strong></p><p style="margin-bottom: 0px;"><br/></p><p style="margin-bottom: 0px;"><strong>Q: Who can sign a verification form?</strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: Verification must be completed by a Unit CC, Bn CSM, CCM, First Sergeant, or Family Programs Personnel</font></strong></p><p style="margin-bottom: 0px;"><br/></p><p style="margin-bottom: 0px;"><strong>Q: Is the "Guard Your Finances Course required for both the S.A.R.G.E Grant and the Interest-Free Loan?</strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: No, this is only required for the Interest-Free Loan application.</font></strong></p><p style="margin-bottom: 0px;"><br/></p><p style="margin-bottom: 0px;"><strong>Q: How long does it take to receive funds?</strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: We strive to have all applications processed within 7-10 business days and funds disbursed 3-5 business days after an approval letter has been sent. If we are currently experiencing multiple natural disasters this process could take a bit longer.</font></strong></p><p style="margin-bottom: 0px;"><br/></p><p style="margin-bottom: 0px;"><strong>Q: How do I pay my loan back?</strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: Refer to the instructions sent to you via email in your approval letter. If you are struggling logging into your account, send a request to director@eangus-wcfa.org.</font></strong></p><p style="margin-bottom: 0px;"><br/></p><p style="margin-bottom: 0px;"><strong>Q: What is the maximum amount I can receive from the S.A.R.G.E Grant and the Interest-Free Loan?</strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: The S.A.R.G.E. grant =$500</font></strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: The Interest Free Loan =$2000</font></strong></p><p style="margin-bottom: 0px;"><br/></p><p style="margin-bottom: 0px;"><strong>Q: Can I receive funds from the S.A.R.G.E Grant and the Interest-Free Loan multiple times?</strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: The S.A.R.G.E. grant - you may only apply for a grant once per calendar year. There must be 12 months between requests.</font></strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A: The Interest Free Loan - you may only have one loan at a time- refinancing is available upon request and is decided on a case-by-case basis.</font></strong></p><p style="margin-bottom: 0px;"><br/></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-5">Q: How do I navigate the USAA Guard Your Finances Course?</font></strong></p><p style="margin-bottom: 0px;"><strong><font class="text-o-color-2">A:</font></strong> <a href="https://drive.google.com/file/d/1NqBc9DdY_9nMsVuK_G7eHuuscMBuKlsD/view?usp=sharing">USAA COURSE TIP SHEET</a></p><p style="margin-bottom: 0px;"><br/></p> </div> </section> <section class="s_timeline pt48 pb48 o_colored_level" data-vcss="002" data-snippet="s_timeline" data-name="Timeline"> <div class="o_container_small"> <div class="row"> <div class="col-lg-12 pb24 text-center o_colored_level" data-name="Heading"> <h2 class="h3-fs">Timeline of an application</h2> <p class="lead">Here is what you can expect after completing your online application.</p> </div> </div> <div class="position-relative pt-3"> <div class="s_timeline_row position-relative d-flex gap-md-5 flex-column flex-md-row pb-4" data-name="Milestone"> <div class="o_dot_line position-absolute top-0 bottom-0 w-0 mb-1 border-start pe-none"></div> <span class="o_dot o_not_editable position-absolute translate-middle-x rounded-circle pe-none text-o-color-1"></span> <div class="s_timeline_content w-100 ps-4 ps-md-0"> <div class="s_timeline_card s_card card my-0 ms-auto text-md-end o_colored_level" style="border-width: 0px !important;" data-vxml="001" data-snippet="s_card" data-name="Milestone Event"> <div class="card-body"> <small class="text-muted">Day 1</small> <h3 class="h4-fs card-title">Application Submitted</h3> <p class="card-text">Once we receive your application it takes 7-10 business days to process. In this time, you may receive a call or email from our staff asking for further documents or clarifications. <font style="color: rgb(255, 0, 0);">Tip: Ensure you upload all required documents to cut down on processing time</font></p> </div> </div> </div> <div class="s_timeline_content w-0 w-md-100 h-0"></div> </div> <div class="s_timeline_row position-relative d-flex gap-md-5 flex-column flex-md-row pb-4" data-name="Milestone"> <div class="o_dot_line position-absolute top-0 bottom-0 w-0 mb-1 border-start pe-none"></div> <span class="o_dot o_not_editable position-absolute translate-middle-x rounded-circle pe-none text-o-color-1"></span> <div class="s_timeline_content w-100 ps-4 ps-md-0"> <div class="s_timeline_card s_card card my-0 me-auto text-md-end o_colored_level" style="border-width: 0px !important;" data-vxml="001" data-snippet="s_card" data-name="Milestone Event"> <div class="card-body"> <small class="text-muted">Day 7-10</small> <h3 class="h4-fs card-title">Application Decision</h3> <p class="card-text">You will receive an approval or denial email from our staff. If denied, you will be given the reason(s) and extended an invitation to apply again once you meet the criteria.</p> </div> </div> </div> <div class="s_timeline_content w-100 ps-4 ps-md-0"> <div class="s_timeline_card s_card card my-0 me-auto o_colored_level" style="border-width: 0px !important;" data-vxml="001" data-snippet="s_card" data-name="Milestone Event"> <div class="card-body"> <small class="text-muted">Day 7-10</small> <h3 class="h4-fs card-title">Application Approval</h3> <p class="card-text">After you receive your approval, you will be emailed with further guidance. Each step is specified for you, so please avoid skipping any steps and take the time to read your instructions thoroughly to keep the process moving smoothly.</p> </div> </div> </div> </div> <div class="s_timeline_row position-relative d-flex flex-column flex-md-row gap-md-5 pb-4" data-name="Milestone"> <div class="o_dot_line position-absolute top-0 bottom-0 w-0 mb-1 border-start pe-none"></div> <span class="o_dot o_not_editable position-absolute translate-middle-x rounded-circle pe-none text-o-color-1"></span> <div class="s_timeline_content w-0 w-md-100 h-0"></div> <div class="s_timeline_content w-100 ps-4 ps-md-0"> <div class="s_timeline_card s_card card my-0 ms-auto o_colored_level" style="border-width: 0px !important;" data-vxml="001" data-snippet="s_card" data-name="Milestone Event"> <div class="card-body"> <small class="text-muted">Day 10-15</small> <h3 class="h4-fs card-title">Application Funded</h3> <p class="card-text">After you have completed all the required steps, your loan or grant will be set for funding. You can anticipate receiving your funds within 3-5 business days once you accept your approval and follow the account setup guidelines. Be sure to follow these instructions carefully to ensure timely access to your funds.</p> </div> </div> </div> </div> </div> </div> </section> </div> <div id="o_shared_blocks" class="oe_unremovable"></div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc "> <div id="footer" class="oe_structure oe_structure_solo"> <section class="s_text_block pt48" data-snippet="s_text_block" data-name="Text"> <div class="container"> <div class="row"> <div class="col-lg-3 pb24 o_colored_level"> <h4><b>National Guard Relief Foundation</b></h4></div> <div class="col-lg-9 pb24 o_colored_level"> <p class="lead">Our dedicated team is committed to supporting the members of our National Guard and their families.</p> </div> </div> </div> </section> <section class="s_text_block" data-snippet="s_text_block" data-name="Text"> <div class="container"> <div class="row align-items-center"> <div class="col-lg-3 pb24"> <ul class="ps-3 mb-0"> <li><a href="/">Home</a></li> <li><a href="/contactus">Contact us</a></li> <li> <a href="/privacy">Privacy Policy</a> </li> </ul> </div> <div class="col-lg-6 pb24 o_colored_level"> <ul class="list-unstyled mb-0"> <li><i class="fa fa-phone fa-fw me-2"></i><span class="o_force_ltr"><a href="tel://+1 800-234-3264">+1 800-234-3264</a></span></li> <li><i class="fa fa-envelope fa-fw me-2"></i><a href="mailto:director@eangus-wcfa.org">director@eangus-wcfa.org</a></li> </ul> </div> <div class="col-lg-3 pb24 o_colored_level"> <div class="s_social_media text-end o_not_editable" data-snippet="s_social_media" data-name="Social Media"> <h5 class="s_social_media_title d-none">Follow Us</h5> <a href="/website/social/facebook" class="s_social_media_facebook" target="_blank" aria-label="Facebook"> <i class="fa fa-1x fa-facebook rounded-circle shadow-sm o_editable_media"></i> </a> <a href="/website/social/instagram" class="s_social_media_instagram" target="_blank" aria-label="Instagram"> <i class="fa fa-1x fa-instagram rounded-circle shadow-sm o_editable_media"></i> </a> <a href="/website/social/youtube" class="s_social_media_youtube" target="_blank" aria-label="YouTube"> <i class="fa fa-1x rounded-circle shadow-sm o_editable_media fa-youtube"></i> </a> </div> </div> </div> </div> </section> </div> <div class="o_footer_copyright o_colored_level o_cc" data-name="Copyright"> <div class="container py-3"> <div class="row"> <div class="col-sm text-center text-sm-start text-muted"> <span class="o_footer_copyright_name me-2">Copyright © WCFA National Guard Relief Foundation<br/><br/></span> </div> <div class="col-sm text-center text-sm-end o_not_editable"> <div class="o_brand_promotion"> Powered by <a target="_blank" class="badge text-bg-light" href="http://www.odoo.com?utm_source=db&utm_medium=website"> <img alt="Odoo" src="/web/static/img/odoo_logo_tiny.png" width="62" height="20" style="width: auto; height: 1em; vertical-align: baseline;" loading="lazy"/> </a> - The #1 <a target="_blank" href="http://www.odoo.com/app/ecommerce?utm_source=db&utm_medium=website">Open Source eCommerce</a> </div> </div> </div> </div> </div> </footer> </div> <script id="plausible_script" name="plausible" defer="defer" data-domain="ngrf.odoo.com" src="https://download.odoo.com/js/plausi_saas.js"></script> </body> </html>