Product and project management

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They streamline resource allocation, mitigate risk, and ensure impactful delivery of essential digital services.</p> </div> <div class="desktop:grid-col"> <div class="dg-card-legislation"> <div class="usa-card__container usa-card-group usa-card--flag"> <div class="usa-card__header"> <h2 class="dg-featured-resource__text-kicker">Related Policy</h2> <h2 class="usa-card__heading"> Program Management Improvement Accountability Act and OMB M-18-19 </h2> </div> <div class="usa-card__media"> <div class="usa-card__img"> <img src="https://s3.amazonaws.com/digitalgov/legislative-stamp-card-logo-600.png" alt="Program Management Improvement Accountability Act and OMB M-18-19" /> </div> </div> <div class="usa-card__footer"> <a href="/resources/requirements-for-improving-the-management-of-federal-programs-and-projects/" class="usa-button">Explore policy</a> </div> </div> </div> </div> </div> </div> <div class="dg-topic__featured grid-container-desktop"> <div class="dg-featured-resource"> <a href="https://www.fai.gov/content/fai-project-manager%E2%80%99s-guidebook" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Featured Resource</p> <h2 class="dg-featured-resource__text-title">Project Manager’s Guidebook</h2> <p class="dg-featured-resource__text-description">Find practical concepts, best practices, and useful tools and templates for effective project management.</p> </div> </a> </div> <div class="dg-featured-resource"> <a href="/communities/web-content-managers/" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Communities of Practice</p> <h2 class="dg-featured-resource__text-title">Join the Web Managers</h2> <p class="dg-featured-resource__text-description">Create a better online experience for the public alongside government web content managers.</p> </div> </a> </div> <div class="dg-featured-resource"> <a href="/communities/federal-program-and-project-management-fedpm/" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Join the Federal Program and Project Management Community</p> <h2 class="dg-featured-resource__text-title">Federal Program and Project Management (FedPM)</h2> <p class="dg-featured-resource__text-description">The Federal Program and Project Management (FedPM) Community of Practice is the central source for the sharing of program and project management expertise across the entire federal government.</p> </div> </a> </div> </div> <div class="grid-container-desktop margin-y-6"> <h2>Product and project management: Essential knowledge</h2> <div class="dg-collection"> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=www.fai.gov" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.fai.gov/certification/fac-ppm" title="Federal Acquisition Certification for program and project managers">Federal Acquisition Certification for program and project managers</a> </h3> <p class="usa-collection__description"> Explore training for acquisition program and project management professionals. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=www.opm.gov" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.opm.gov/policy-data-oversight/classification-qualifications/reference-materials/interpretive-guidance-for-project-manager-positions.pdf" title="Interpretive Guidance for Project Manager Positions (PDF, 653 KB, 26 pages)">Interpretive Guidance for Project Manager Positions (PDF, 653 KB, 26 pages)</a> </h3> <p class="usa-collection__description"> Find guidance for attracting, hiring, and retaining project managers. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/2023/03/24/who-is-your-website-manager/" title="Who is your website manager?">Who is your website manager?</a> </h3> <p class="usa-collection__description"> Establish accountability in federal website management. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=guides.18f.gov" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://guides.18f.gov/agile/" title="The 18F Guide to Agile">The 18F Guide to Agile</a> </h3> <p class="usa-collection__description"> Understand the 18F approach to the fundamentals of Agile. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=www.performance.gov" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.performance.gov/" title="Performance.gov">Performance.gov</a> </h3> <p class="usa-collection__description"> Access current and past progress for improving federal government performance and accountability to the American public. </p> </div> </li> </ul> </div> </div> <section class="dg-stream usa-section"> <div class="grid-container-desktop"> <h2>Product and project management events</h2> <article class="card card-event card-event--past card-linked" aria-labelledby="spring-2024-community-summit" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Annual Gathering</span> </div><h2 class="card-event__title" id="spring-2024-community-summit"> <a href="https://digital.gov/event/2024/03/13/spring-2024-community-summit/" title="Spring 2024 Community Summit" rel="bookmark" >Spring 2024 Community Summit</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-03-13"> <span class="card-event__datetime-month" >Mar</span > <span class="card-event__datetime-day" >13<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-november-2023" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Next steps in the U.S. Web Design System’s inclusive usability research</span> </div><h2 class="card-event__title" id="uswds-monthly-call-november-2023"> <a href="https://digital.gov/event/2023/11/16/uswds-monthly-call-november-2023/" title="USWDS Monthly Call - November 2023" rel="bookmark" >USWDS Monthly Call - November 2023</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2023-11-16"> <span class="card-event__datetime-month" >Nov</span > <span class="card-event__datetime-day" >16<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2023</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2023</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-october-2023" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Conducting user research with people with disabilities</span> </div><h2 class="card-event__title" id="uswds-monthly-call-october-2023"> <a href="https://digital.gov/event/2023/10/19/uswds-monthly-call-october-2023/" title="USWDS Monthly Call - October 2023" rel="bookmark" >USWDS Monthly Call - October 2023</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2023-10-19"> <span class="card-event__datetime-month" >Oct</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2023</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2023</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="backlogs-and-why-every-website-needs-one" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Website backlogs</span> </div><h2 class="card-event__title" id="backlogs-and-why-every-website-needs-one"> <a href="https://digital.gov/event/2023/10/12/backlogs-and-why-every-website-needs-one/" title="Backlogs and why every website needs one" rel="bookmark" >Backlogs and why every website needs one</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Join us as we discuss the concept and importance of backlogs and hear real-world examples of successful application in various GSA products and programs. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2023-10-12"> <span class="card-event__datetime-month" >Oct</span > <span class="card-event__datetime-day" >12<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2023</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2023</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-february-2021" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-february-2021"> <a href="https://digital.gov/event/2021/02/18/uswds-monthly-call-february-2021/" title="USWDS Monthly Call - February 2021" rel="bookmark" >USWDS Monthly Call - February 2021</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Learn what’s next for the U.S. Web Design System and our 2021 Roadmap—what we’re planning to do this year, and why we’re planning to do it. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/thisisdano.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dan-williams/ " title="Posts by Dan Williams" rel="author" aria-label="Read more articles by Dan Williams" >Dan Williams</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2021-02-18"> <span class="card-event__datetime-month" >Feb</span > <span class="card-event__datetime-day" >18<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2021</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2021</span > </span> </div> </div> </article> </div> <div class="grid-container-desktop"> <h2>Product and project management news</h2> <article class="card card-news--internal card-linked" aria-labelledby="title-crafting-quality-content-throughout-its-lifecycle" > <div class="card__content"> <h3 id="title-crafting-quality-content-throughout-its-lifecycle"> <a href="https://digital.gov/2024/11/12/crafting-quality-content-throughout-its-lifecycle/">Crafting quality content throughout its lifecycle</a> </h3><div class="summary"> <p>Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/12/crafting-quality-content-throughout-its-lifecycle/" title="Crafting quality content throughout its lifecycle"> <img src="https://s3.amazonaws.com/digitalgov/content-plan-flashvector-istock-getty-images-1717953227_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 12, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-youve-launched-now-what-planning-for-the-future-of-your-content" > <div class="card__content"> <h3 id="title-youve-launched-now-what-planning-for-the-future-of-your-content"> <a href="https://digital.gov/2024/11/04/youve-launched-now-what-planning-for-the-future-of-your-content/">You’ve launched, now what? Planning for the future of your content</a> </h3><div class="summary"> <p>Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/04/youve-launched-now-what-planning-for-the-future-of-your-content/" title="You’ve launched, now what? Planning for the future of your content"> <img src="https://s3.amazonaws.com/digitalgov/jack-russell-puppy-at-laptop-eva-blanco-istock-getty-images-1217036838-crop_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 04, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-tips-for-building-a-small-scrappy-digital-team" > <div class="card__content"> <h3 id="title-tips-for-building-a-small-scrappy-digital-team"> <a href="https://digital.gov/2024/11/01/tips-for-building-a-small-scrappy-digital-team/">Tips for building a small, scrappy digital team</a> </h3><div class="summary"> <p>Explore hiring strategies, how to leverage contractors, and creative approaches for building your digital team.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/01/tips-for-building-a-small-scrappy-digital-team/" title="Tips for building a small, scrappy digital team"> <img src="https://s3.amazonaws.com/digitalgov/small-team-of-three-puzzle-pieces-rudzhan-nagiev-istock-getty-images-1332085780_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 01, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-building-a-culture-of-customer-experience-across-government" > <div class="card__content"> <h3 id="title-building-a-culture-of-customer-experience-across-government"> <a href="https://digital.gov/2024/10/07/building-a-culture-of-customer-experience-across-government/">Building a culture of customer experience across government</a> </h3><div class="summary"> <p>The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/kennedy-alexis/ " title="Posts by Kennedy Alexis" rel="author" aria-label="Read more articles by Kennedy Alexis" >Kennedy Alexis</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/louisa-sholar/ " title="Posts by Louisa Sholar" rel="author" aria-label="Read more articles by Louisa Sholar" >Louisa Sholar</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/samantha-noor/ " title="Posts by Samantha Noor" rel="author" aria-label="Read more articles by Samantha Noor" >Samantha Noor</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/07/building-a-culture-of-customer-experience-across-government/" title="Building a culture of customer experience across government"> <img src="https://s3.amazonaws.com/digitalgov/lightbulb-anastasia-usenko-istock-getty-images-1208535618_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 07, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-how-login.gov-uses-roadmapping-to-build-trust-with-its-partners-and-the-public" > <div class="card__content"> <h3 id="title-how-login.gov-uses-roadmapping-to-build-trust-with-its-partners-and-the-public"> <a href="https://digital.gov/2024/08/26/how-login-gov-uses-roadmapping-to-build-trust-with-its-partners-and-the-public/">How Login.gov uses roadmapping to build trust with its partners and the public</a> </h3><div class="summary"> <p>To increase transparency, the Login.gov team publishes a program roadmap that lays out their upcoming initiatives.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jeff-bordogna/ " title="Posts by Jeff Bordogna" rel="author" aria-label="Read more articles by Jeff Bordogna" >Jeff Bordogna</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Aug 26, 2024</div> </div> </article> </div> </section> <section class="grid-container-desktop usa-section"> <div class="dg-collection"> <h2 class="dg-collection__header" > Resources on Product and project management </h2> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-the-digital-experience-council/" title="An introduction to the Digital Experience Council">An introduction to the Digital Experience Council</a> </h3> <p class="usa-collection__description"> The Digital Experience (DX) Council plays a critical role in coordinating governmentwide efforts and assisting agencies in delivering digital experiences that meet the public’s needs and expectations. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/requirements-for-improving-the-management-of-federal-programs-and-projects/" title="Requirements for improving the management of federal programs and projects">Requirements for improving the management of federal programs and projects</a> </h3> <p class="usa-collection__description"> Learn how to implement the Program Management Improvement Accountability Act to deliver better websites and digital services. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/performancegov-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.performance.gov/" title="Performance.gov">Performance.gov</a> </h3> <p class="usa-collection__description"> Performance.gov provides the public, agencies, members of Congress, academics, and the media a view into the progress underway to improve federal government performance and accountability to the American public. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/usds-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://techfarhub.usds.gov/get-started/" title="TechFAR Hub">TechFAR Hub</a> </h3> <p class="usa-collection__description"> Understand how to buy, build, and deliver modern digital services while staying on the correct side of compliance with the TechFAR Hub. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/dotgov-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://get.gov/domains/moving/" title="Moving to .gov">Moving to .gov</a> </h3> <p class="usa-collection__description"> If you’re moving to .gov from another top-level domain, like .com, .org, or .us, here are some best practices to help you plan that transition. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/how-to-build-an-analytics-strategy/" title="How to Build an Analytics Strategy">How to Build an Analytics Strategy</a> </h3> <p class="usa-collection__description"> A case study using Digital.gov as an example of how to assess, report, and take action using web analytics as part of an analytics strategy. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/digitalgov-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/event/2019/11/04/foundations-agile-i/" title="Foundations of Agile, Part I">Foundations of Agile, Part I</a> </h3> <p class="usa-collection__description"> 18F’s Alan Atlas and Alan Brouilette cover the fundamentals of Agile. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/digitalgov-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/event/2019/11/05/foundations-agile-ii/" title="Foundations of Agile, Part II">Foundations of Agile, Part II</a> </h3> <p class="usa-collection__description"> 18F’s Alan Atlas and Alan Brouilette cover the fundamentals of Agile. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/uswds-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://designsystem.digital.gov/" title="U.S. Web Design System">U.S. Web Design System</a> </h3> <p class="usa-collection__description"> A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American public. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=https://www.cio.gov/handbook/executive-summary/" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.cio.gov/handbook/executive-summary/" title="Chief Information Officer (CIO) Handbook">Chief Information Officer (CIO) Handbook</a> </h3> <p class="usa-collection__description"> This handbook aims to give CIOs important information needed to be a technology leader at their respective agency. </p> </div> </li> </ul> </div> <div class="dg-collection"> <h2 class="dg-collection__header" > Tools and Services </h2> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/18f-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://18f.gsa.gov/" title="18F">18F</a> </h3> <p class="usa-collection__description"> We help government agencies fix technical problems, build products, and improve how government serves the public through technology. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=https://www.DigitalDashboard.gov/" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.DigitalDashboard.gov/" title="Digital Dashboard">Digital Dashboard</a> </h3> <p class="usa-collection__description"> Measures how U.S. government domains are following best practices for federal websites. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/pif-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.pif.gov/" title="Presidential Innovation Fellows">Presidential Innovation Fellows</a> </h3> <p class="usa-collection__description"> We help government agencies fix technical problems, build products, and improve how government serves the public through technology. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/gsa-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.section508.gov/" title="Section508.gov">Section508.gov</a> </h3> <p class="usa-collection__description"> Guidance for federal agencies on IT accessibility compliance. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/usds-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.usds.gov/" title="U.S. Digital Service">U.S. Digital Service</a> </h3> <p class="usa-collection__description"> We deploy small, responsive groups of designers, engineers, product managers, and bureaucracy specialists to work with and empower civil servants. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/10x-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://10x.gsa.gov/" title="10x">10x</a> </h3> <p class="usa-collection__description"> Provides funding for new technology projects or products across government, from the TTS office of investments. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=https://digital.gov/guide/dap" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/guide/dap" title="Digital Analytics Program">Digital Analytics Program</a> </h3> <p class="usa-collection__description"> A free analytics tool for measuring digital services in the federal government. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/dotgov-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://home.dotgov.gov/" title="DotGov Registry">DotGov Registry</a> </h3> <p class="usa-collection__description"> We make it easy to register and manage a .gov domain for US-based government organizations. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=https://www.fedramp.gov/" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.fedramp.gov/" title="FedRAMP">FedRAMP</a> </h3> <p class="usa-collection__description"> The Federal Risk and Authorization Management (FedRAMP) is a process that authorizes cloud products and services. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/logingov-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.login.gov/" title="Login.gov">Login.gov</a> </h3> <p class="usa-collection__description"> An identity management service that provides secure and private online access to participating government programs. </p> </div> </li> </ul> </div> </section> <div class="usa-section usa-section--light"> <div class="grid-container grid-container-desktop"> <h2 id="dg-stream-pagination-header"> More News and Events on Product and project management</h2> <p>453 posts</p> <article class="card card-news--internal card-linked" aria-labelledby="title-crafting-quality-content-throughout-its-lifecycle" > <div class="card__content"> <h3 id="title-crafting-quality-content-throughout-its-lifecycle"> <a href="https://digital.gov/2024/11/12/crafting-quality-content-throughout-its-lifecycle/">Crafting quality content throughout its lifecycle</a> </h3><div class="summary"> <p>Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/12/crafting-quality-content-throughout-its-lifecycle/" title="Crafting quality content throughout its lifecycle"> <img src="https://s3.amazonaws.com/digitalgov/content-plan-flashvector-istock-getty-images-1717953227_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 12, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-youve-launched-now-what-planning-for-the-future-of-your-content" > <div class="card__content"> <h3 id="title-youve-launched-now-what-planning-for-the-future-of-your-content"> <a href="https://digital.gov/2024/11/04/youve-launched-now-what-planning-for-the-future-of-your-content/">You’ve launched, now what? Planning for the future of your content</a> </h3><div class="summary"> <p>Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/04/youve-launched-now-what-planning-for-the-future-of-your-content/" title="You’ve launched, now what? Planning for the future of your content"> <img src="https://s3.amazonaws.com/digitalgov/jack-russell-puppy-at-laptop-eva-blanco-istock-getty-images-1217036838-crop_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 04, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-tips-for-building-a-small-scrappy-digital-team" > <div class="card__content"> <h3 id="title-tips-for-building-a-small-scrappy-digital-team"> <a href="https://digital.gov/2024/11/01/tips-for-building-a-small-scrappy-digital-team/">Tips for building a small, scrappy digital team</a> </h3><div class="summary"> <p>Explore hiring strategies, how to leverage contractors, and creative approaches for building your digital team.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/01/tips-for-building-a-small-scrappy-digital-team/" title="Tips for building a small, scrappy digital team"> <img src="https://s3.amazonaws.com/digitalgov/small-team-of-three-puzzle-pieces-rudzhan-nagiev-istock-getty-images-1332085780_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 01, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-building-a-culture-of-customer-experience-across-government" > <div class="card__content"> <h3 id="title-building-a-culture-of-customer-experience-across-government"> <a href="https://digital.gov/2024/10/07/building-a-culture-of-customer-experience-across-government/">Building a culture of customer experience across government</a> </h3><div class="summary"> <p>The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/kennedy-alexis/ " title="Posts by Kennedy Alexis" rel="author" aria-label="Read more articles by Kennedy Alexis" >Kennedy Alexis</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/louisa-sholar/ " title="Posts by Louisa Sholar" rel="author" aria-label="Read more articles by Louisa Sholar" >Louisa Sholar</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/samantha-noor/ " title="Posts by Samantha Noor" rel="author" aria-label="Read more articles by Samantha Noor" >Samantha Noor</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/07/building-a-culture-of-customer-experience-across-government/" title="Building a culture of customer experience across government"> <img src="https://s3.amazonaws.com/digitalgov/lightbulb-anastasia-usenko-istock-getty-images-1208535618_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 07, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-how-login.gov-uses-roadmapping-to-build-trust-with-its-partners-and-the-public" > <div class="card__content"> <h3 id="title-how-login.gov-uses-roadmapping-to-build-trust-with-its-partners-and-the-public"> <a href="https://digital.gov/2024/08/26/how-login-gov-uses-roadmapping-to-build-trust-with-its-partners-and-the-public/">How Login.gov uses roadmapping to build trust with its partners and the public</a> </h3><div class="summary"> <p>To increase transparency, the Login.gov team publishes a program roadmap that lays out their upcoming initiatives.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jeff-bordogna/ " title="Posts by Jeff Bordogna" rel="author" aria-label="Read more articles by Jeff Bordogna" >Jeff Bordogna</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Aug 26, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-10-years-of-the-u.s.-digital-service-transforming-government-for-the-digital-age" > <div class="card__content"> <div class="card__summary"> <h3 id="title-10-years-of-the-u.s.-digital-service-transforming-government-for-the-digital-age"> <a href="https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/">10 years of the U.S. Digital Service: Transforming government for the digital age</a> </h3> <p>Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.<em class="card__source source" >— via <a href="https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/" title="Read at The White House" >The White House</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/whitehouse-logo.png" alt="whitehouse logo" /> </div> <div class="card__meta"> <div class="date">Aug 13, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-reassessing-priorities-adapting-to-additional-work-without-additional-resources" > <div class="card__content"> <div class="card__summary"> <h3 id="title-reassessing-priorities-adapting-to-additional-work-without-additional-resources"> <a href="https://blog-nrrd.doi.gov/work-priorities/">Reassessing priorities: Adapting to additional work without additional resources</a> </h3> <p>The Office of Natural Resources Revenue’s Open Data, Design, and Development (ODD) team is taking on management of a fourth website, despite being short-staffed. As a result, they have revisited and reprioritized their yearly goals. To do so, they utilized a prioritization matrix, developed a structured impact assessment, and laid out a transition plan. Their process ensured realistic workload adjustments, improved team morale, and highlighted the importance of practical goal-setting, especially when teams are short-staffed.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/work-priorities/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Jul 23, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-evaluating-your-agencys-accessibility-just-got-a-whole-lot-easier-with-gsas-openacr-editor" > <div class="card__content"> <h3 id="title-evaluating-your-agencys-accessibility-just-got-a-whole-lot-easier-with-gsas-openacr-editor"> <a href="https://digital.gov/2024/07/08/evaluating-your-agency-accessibility-just-got-a-whole-lot-easier-with-gsa-openacr-editor/">Evaluating your agency’s accessibility just got a whole lot easier with GSA’s OpenACR Editor</a> </h3><div class="summary"> <p>To help agencies evaluate the accessibility of their digital products, GSA is making it easier to create Accessibility Conformance Reports through its new OpenACR Editor.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/brianna-gomez-mcgowan/ " title="Posts by Brianna Gomez McGowan" rel="author" aria-label="Read more articles by Brianna Gomez McGowan" >Brianna Gomez McGowan</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/margot-johnson/ " title="Posts by Margot Johnson" rel="author" aria-label="Read more articles by Margot Johnson" >Margot Johnson</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/07/08/evaluating-your-agency-accessibility-just-got-a-whole-lot-easier-with-gsa-openacr-editor/" title="Evaluating your agency’s accessibility just got a whole lot easier with GSA’s OpenACR Editor"> <img src="https://s3.amazonaws.com/digitalgov/gsa-accessibility-conformance-report-acr-editor-logo_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Jul 08, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-meet-your-digital-experience-council" > <div class="card__content"> <h3 id="title-meet-your-digital-experience-council"> <a href="https://digital.gov/2024/04/09/meet-your-digital-experience-council/">Meet your Digital Experience Council</a> </h3><div class="summary"> <p>The Digital Experience Council plays a critical role in coordinating governmentwide efforts and assisting agencies in delivering digital experiences that meet the public’s needs and expectations.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jonathan-finch/ " title="Posts by Jonathan Finch" rel="author" aria-label="Read more articles by Jonathan Finch" >Jonathan Finch</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Apr 09, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-18f-practices-in-action-spoiler-this-stuff-works" > <div class="card__content"> <div class="card__summary"> <h3 id="title-18f-practices-in-action-spoiler-this-stuff-works"> <a href="https://18f.gsa.gov/2024/04/03/18f-practices-in-action/">18F practices in action (spoiler: this stuff works)</a> </h3> <p>How well do 18F software development practices work? The 18F team reflected on a recent project for the Cybersecurity and Infrastructure Security Agency (CISA) .gov registry to gauge the effectiveness of six recommendations aligned with what they actually did.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/04/03/18f-practices-in-action/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Apr 03, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-18f-at-ten" > <div class="card__content"> <div class="card__summary"> <h3 id="title-18f-at-ten"> <a href="https://18f.gsa.gov/2024/03/19/18f-at-ten/">18F at ten</a> </h3> <p>We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/03/19/18f-at-ten/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Mar 19, 2024</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="spring-2024-community-summit" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Annual Gathering</span> </div><h2 class="card-event__title" id="spring-2024-community-summit"> <a href="https://digital.gov/event/2024/03/13/spring-2024-community-summit/" title="Spring 2024 Community Summit" rel="bookmark" >Spring 2024 Community Summit</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-03-13"> <span class="card-event__datetime-month" >Mar</span > <span class="card-event__datetime-day" >13<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-optimizing-the-federal-digital-experience-aligning-content-governance-coordination-and-database-development" > <div class="card__content"> <div class="card__summary"> <h3 id="title-optimizing-the-federal-digital-experience-aligning-content-governance-coordination-and-database-development"> <a href="https://blog-nrrd.doi.gov/onrr-content-audit/">Optimizing the federal digital experience: aligning content governance, coordination, and database development</a> </h3> <p>This blog post dives into the details of building a dynamic content database and audit for onrr.gov. Learn how effective subject matter expert (SME) coordination, strategic content planning, and application of visualization tools contribute to enhancing content governance and user experience on a federal website.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/onrr-content-audit/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Feb 20, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-in-2023-tts-stepped-up-to-meet-growing-technology-demands-for-government" > <div class="card__content"> <div class="card__summary"> <h3 id="title-in-2023-tts-stepped-up-to-meet-growing-technology-demands-for-government"> <a href="https://www.gsa.gov/blog/2024/01/24/in-2023-tts-stepped-up-to-meet-growing-technology-demands-for-government">In 2023, TTS stepped up to meet growing technology demands for government</a> </h3> <p>GSA’s Technology Transformation Services (TTS) celebrated major milestones and met growing demand for its services in 2023. This wrap-up summaries key successes in five areas: improving customer experience, modernizing federal technology, innovating for the future, focus on equity and accessibility, and building the technology workforce of tomorrow.<em class="card__source source" >— via <a href="https://www.gsa.gov/blog/2024/01/24/in-2023-tts-stepped-up-to-meet-growing-technology-demands-for-government" title="Read at General Services Administration" >General Services Administration</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/gsa-logo.png" alt="gsa logo" /> </div> <div class="card__meta"> <div class="date">Jan 24, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-amplifying-customer-voices" > <div class="card__content"> <h3 id="title-amplifying-customer-voices"> <a href="https://digital.gov/2023/12/19/amplifying-customer-voices/">Amplifying customer voices</a> </h3><div class="summary"> <p>Understand how to use natural language processing and advanced analytics to gain insights on high-impact service performance and survey design.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/izzykayu.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/isabel-izzy-metzger/ " title="Posts by Isabel (Izzy) Metzger" rel="author" aria-label="Read more articles by Isabel (Izzy) Metzger" >Isabel (Izzy) Metzger</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2023/12/19/amplifying-customer-voices/" title="Amplifying customer voices"> <img src="https://s3.amazonaws.com/digitalgov/green-structured-unstructured-data-iceberg-chavapong-prateep-na-thalang-istock-getty-images-1353745656-b_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Dec 19, 2023</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team-part-3" > <div class="card__content"> <h3 id="title-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team-part-3"> <a href="https://digital.gov/2023/11/29/part-3-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team/">Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 3)</a> </h3><div class="summary"> <p>A GSA SmartPay product owner shares her experience designing user-centered, accessible content for multiple audiences.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/rebekahperillo.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/rebekah-knouse-perillo/ " title="Posts by Rebekah Knouse Perillo" rel="author" aria-label="Read more articles by Rebekah Knouse Perillo" >Rebekah Knouse Perillo</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/brentryanjohnson.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/ryan-johnson/ " title="Posts by Ryan Johnson" rel="author" aria-label="Read more articles by Ryan Johnson" >Ryan Johnson</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2023/11/29/part-3-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team/" title="Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 3)"> <img src="https://s3.amazonaws.com/digitalgov/three-gsa-smartpay-screens-part-3_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 29, 2023</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team-part-2" > <div class="card__content"> <h3 id="title-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team-part-2"> <a href="https://digital.gov/2023/11/29/part-2-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team/">Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 2)</a> </h3><div class="summary"> <p>A GSA SmartPay product owner shares his experiences as a first-time product owner in a government agile development project.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/A-L33.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/andrew-lee/ " title="Posts by Andrew Lee" rel="author" aria-label="Read more articles by Andrew Lee" >Andrew Lee</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/JessicaMarine1.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jessica-marine/ " title="Posts by Jessica Marine" rel="author" aria-label="Read more articles by Jessica Marine" >Jessica Marine</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2023/11/29/part-2-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team/" title="Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 2)"> <img src="https://s3.amazonaws.com/digitalgov/three-gsa-smartpay-screens-part-2_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 29, 2023</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team-part-1" > <div class="card__content"> <h3 id="title-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team-part-1"> <a href="https://digital.gov/2023/11/28/part-1-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team/">Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 1)</a> </h3><div class="summary"> <p>The GSA SmartPay program, the largest government charge card and commercial payment solutions program in the world, celebrated their 25th anniversary by launching three new websites with a user-centered, agile approach.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/brentryanjohnson.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/ryan-johnson/ " title="Posts by Ryan Johnson" rel="author" aria-label="Read more articles by Ryan Johnson" >Ryan Johnson</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2023/11/28/part-1-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team/" title="Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 1)"> <img src="https://s3.amazonaws.com/digitalgov/three-gsa-smartpay-screens_w800.jpg" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 28, 2023</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-november-2023" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Next steps in the U.S. Web Design System’s inclusive usability research</span> </div><h2 class="card-event__title" id="uswds-monthly-call-november-2023"> <a href="https://digital.gov/event/2023/11/16/uswds-monthly-call-november-2023/" title="USWDS Monthly Call - November 2023" rel="bookmark" >USWDS Monthly Call - November 2023</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2023-11-16"> <span class="card-event__datetime-month" >Nov</span > <span class="card-event__datetime-day" >16<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2023</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2023</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-defining-benchmarks-and-targets-for-intranet-kpis" > <div class="card__content"> <h3 id="title-defining-benchmarks-and-targets-for-intranet-kpis"> <a href="https://digital.gov/2023/11/15/defining-benchmarks-and-targets-for-intranet-kpis/">Defining benchmarks and targets for intranet KPIs</a> </h3><div class="summary"> <p>Discover the keys to intranet success by harmonizing objectives, metrics, benchmarks, and targets. Elevate your organization’s intranet to new heights!</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/jessicadunbar.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jessica-dunbar/ " title="Posts by Jessica Dunbar" rel="author" aria-label="Read more articles by Jessica Dunbar" >Jessica Dunbar</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2023/11/15/defining-benchmarks-and-targets-for-intranet-kpis/" title="Defining benchmarks and targets for intranet KPIs"> <img src="https://s3.amazonaws.com/digitalgov/analysis-data-kpi-metrics-flat-icons-pressureua-istock-getty-images-916567940_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 15, 2023</div> </div> </article> <ul 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