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Chief information officer - Wikipedia
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<li id="toc-Distinction_between_CIO,_CDO,_and_CTO" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Distinction_between_CIO,_CDO,_and_CTO"> <div class="vector-toc-text"> <span class="vector-toc-numb">5</span> <span>Distinction between CIO, CDO, and CTO</span> </div> </a> <ul id="toc-Distinction_between_CIO,_CDO,_and_CTO-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-CIO_Councils" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#CIO_Councils"> <div class="vector-toc-text"> <span class="vector-toc-numb">6</span> <span>CIO Councils</span> </div> </a> <ul id="toc-CIO_Councils-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Awards_and_recognition" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Awards_and_recognition"> <div class="vector-toc-text"> <span class="vector-toc-numb">7</span> <span>Awards and recognition</span> </div> </a> <ul id="toc-Awards_and_recognition-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-See_also" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#See_also"> <div class="vector-toc-text"> <span class="vector-toc-numb">8</span> <span>See also</span> </div> </a> <ul id="toc-See_also-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-References" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#References"> <div class="vector-toc-text"> <span class="vector-toc-numb">9</span> <span>References</span> </div> </a> <ul id="toc-References-sublist" class="vector-toc-list"> </ul> </li> </ul> </div> </div> </nav> </div> </div> <div class="mw-content-container"> <main id="content" class="mw-body"> <header class="mw-body-header vector-page-titlebar"> <nav aria-label="Contents" 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mw-first-heading"><span class="mw-page-title-main">Chief information officer</span></h1> <div id="p-lang-btn" class="vector-dropdown mw-portlet mw-portlet-lang" > <input type="checkbox" id="p-lang-btn-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-p-lang-btn" class="vector-dropdown-checkbox mw-interlanguage-selector" aria-label="Go to an article in another language. Available in 25 languages" > <label id="p-lang-btn-label" for="p-lang-btn-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--action-progressive mw-portlet-lang-heading-25" aria-hidden="true" ><span class="vector-icon mw-ui-icon-language-progressive mw-ui-icon-wikimedia-language-progressive"></span> <span class="vector-dropdown-label-text">25 languages</span> </label> <div class="vector-dropdown-content"> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li class="interlanguage-link interwiki-az mw-list-item"><a href="https://az.wikipedia.org/wiki/%C4%B0nformasiya_direktoru" title="İnformasiya direktoru – Azerbaijani" lang="az" hreflang="az" data-title="İnformasiya direktoru" data-language-autonym="Azərbaycanca" data-language-local-name="Azerbaijani" class="interlanguage-link-target"><span>Azərbaycanca</span></a></li><li class="interlanguage-link interwiki-da mw-list-item"><a href="https://da.wikipedia.org/wiki/CIO" title="CIO – Danish" lang="da" hreflang="da" data-title="CIO" data-language-autonym="Dansk" data-language-local-name="Danish" class="interlanguage-link-target"><span>Dansk</span></a></li><li class="interlanguage-link interwiki-de mw-list-item"><a href="https://de.wikipedia.org/wiki/IT-Leiter" title="IT-Leiter – German" lang="de" hreflang="de" data-title="IT-Leiter" data-language-autonym="Deutsch" data-language-local-name="German" class="interlanguage-link-target"><span>Deutsch</span></a></li><li class="interlanguage-link interwiki-es mw-list-item"><a href="https://es.wikipedia.org/wiki/Director_de_sistemas_de_informaci%C3%B3n" title="Director de sistemas de información – Spanish" lang="es" hreflang="es" data-title="Director de sistemas de información" data-language-autonym="Español" data-language-local-name="Spanish" class="interlanguage-link-target"><span>Español</span></a></li><li class="interlanguage-link interwiki-fa mw-list-item"><a href="https://fa.wikipedia.org/wiki/%D9%85%D8%AF%DB%8C%D8%B1_%D8%A7%D8%B1%D8%B4%D8%AF_%D9%81%D9%86%D8%A7%D9%88%D8%B1%DB%8C_%D8%A7%D8%B7%D9%84%D8%A7%D8%B9%D8%A7%D8%AA" title="مدیر ارشد فناوری اطلاعات – Persian" lang="fa" hreflang="fa" data-title="مدیر ارشد فناوری اطلاعات" data-language-autonym="فارسی" data-language-local-name="Persian" class="interlanguage-link-target"><span>فارسی</span></a></li><li class="interlanguage-link interwiki-fr mw-list-item"><a href="https://fr.wikipedia.org/wiki/Directeur_des_syst%C3%A8mes_d%27information" title="Directeur des systèmes d'information – French" lang="fr" hreflang="fr" data-title="Directeur des systèmes d'information" data-language-autonym="Français" data-language-local-name="French" class="interlanguage-link-target"><span>Français</span></a></li><li class="interlanguage-link interwiki-ko mw-list-item"><a href="https://ko.wikipedia.org/wiki/%EC%B5%9C%EA%B3%A0_%EC%A0%95%EB%B3%B4_%EC%B1%85%EC%9E%84%EC%9E%90" title="최고 정보 책임자 – Korean" lang="ko" hreflang="ko" data-title="최고 정보 책임자" data-language-autonym="한국어" data-language-local-name="Korean" class="interlanguage-link-target"><span>한국어</span></a></li><li class="interlanguage-link interwiki-hi mw-list-item"><a href="https://hi.wikipedia.org/wiki/%E0%A4%AE%E0%A5%81%E0%A4%96%E0%A5%8D%E0%A4%AF_%E0%A4%B8%E0%A5%82%E0%A4%9A%E0%A4%A8%E0%A4%BE_%E0%A4%85%E0%A4%A7%E0%A4%BF%E0%A4%95%E0%A4%BE%E0%A4%B0%E0%A5%80" title="मुख्य सूचना अधिकारी – Hindi" lang="hi" hreflang="hi" data-title="मुख्य सूचना अधिकारी" data-language-autonym="हिन्दी" data-language-local-name="Hindi" class="interlanguage-link-target"><span>हिन्दी</span></a></li><li class="interlanguage-link interwiki-it mw-list-item"><a href="https://it.wikipedia.org/wiki/Direttore_informatico" title="Direttore informatico – Italian" lang="it" hreflang="it" data-title="Direttore informatico" data-language-autonym="Italiano" data-language-local-name="Italian" class="interlanguage-link-target"><span>Italiano</span></a></li><li class="interlanguage-link interwiki-he mw-list-item"><a href="https://he.wikipedia.org/wiki/%D7%9E%D7%A0%D7%94%D7%9C_%D7%9E%D7%A2%D7%A8%D7%9B%D7%95%D7%AA_%D7%9E%D7%99%D7%93%D7%A2" title="מנהל מערכות מידע – Hebrew" lang="he" hreflang="he" data-title="מנהל מערכות מידע" data-language-autonym="עברית" data-language-local-name="Hebrew" class="interlanguage-link-target"><span>עברית</span></a></li><li class="interlanguage-link interwiki-mn mw-list-item"><a href="https://mn.wikipedia.org/wiki/%D0%9C%D1%8D%D0%B4%D1%8D%D1%8D%D0%BB%D0%BB%D0%B8%D0%B9%D0%BD_%D0%B0%D1%85%D0%BB%D0%B0%D1%85_%D0%BC%D1%8D%D1%80%D0%B3%D1%8D%D0%B6%D0%B8%D0%BB%D1%82%D1%8D%D0%BD" title="Мэдээллийн ахлах мэргэжилтэн – Mongolian" lang="mn" hreflang="mn" data-title="Мэдээллийн ахлах мэргэжилтэн" data-language-autonym="Монгол" data-language-local-name="Mongolian" class="interlanguage-link-target"><span>Монгол</span></a></li><li class="interlanguage-link interwiki-ja mw-list-item"><a href="https://ja.wikipedia.org/wiki/%E6%9C%80%E9%AB%98%E6%83%85%E5%A0%B1%E8%B2%AC%E4%BB%BB%E8%80%85" title="最高情報責任者 – Japanese" lang="ja" hreflang="ja" data-title="最高情報責任者" data-language-autonym="日本語" data-language-local-name="Japanese" class="interlanguage-link-target"><span>日本語</span></a></li><li class="interlanguage-link interwiki-uz mw-list-item"><a href="https://uz.wikipedia.org/wiki/CIO" title="CIO – Uzbek" lang="uz" hreflang="uz" data-title="CIO" data-language-autonym="Oʻzbekcha / ўзбекча" data-language-local-name="Uzbek" class="interlanguage-link-target"><span>Oʻzbekcha / ўзбекча</span></a></li><li class="interlanguage-link interwiki-pl mw-list-item"><a href="https://pl.wikipedia.org/wiki/Chief_Information_Officer" title="Chief Information Officer – Polish" lang="pl" hreflang="pl" data-title="Chief Information Officer" data-language-autonym="Polski" data-language-local-name="Polish" class="interlanguage-link-target"><span>Polski</span></a></li><li class="interlanguage-link interwiki-pt mw-list-item"><a href="https://pt.wikipedia.org/wiki/Diretor_de_inform%C3%A1tica" title="Diretor de informática – Portuguese" lang="pt" hreflang="pt" data-title="Diretor de informática" data-language-autonym="Português" data-language-local-name="Portuguese" class="interlanguage-link-target"><span>Português</span></a></li><li class="interlanguage-link interwiki-ru mw-list-item"><a href="https://ru.wikipedia.org/wiki/%D0%94%D0%B8%D1%80%D0%B5%D0%BA%D1%82%D0%BE%D1%80_%D0%BF%D0%BE_%D0%B8%D0%BD%D1%84%D0%BE%D1%80%D0%BC%D0%B0%D1%86%D0%B8%D0%BE%D0%BD%D0%BD%D1%8B%D0%BC_%D1%82%D0%B5%D1%85%D0%BD%D0%BE%D0%BB%D0%BE%D0%B3%D0%B8%D1%8F%D0%BC" title="Директор по информационным технологиям – Russian" lang="ru" hreflang="ru" data-title="Директор по информационным технологиям" data-language-autonym="Русский" data-language-local-name="Russian" class="interlanguage-link-target"><span>Русский</span></a></li><li class="interlanguage-link interwiki-sr mw-list-item"><a href="https://sr.wikipedia.org/wiki/%D0%93%D0%B5%D0%BD%D0%B5%D1%80%D0%B0%D0%BB%D0%BD%D0%B8_%D0%B8%D0%BD%D1%84%D0%BE%D1%80%D0%BC%D0%B0%D1%86%D0%B8%D0%BE%D0%BD%D0%B8_%D0%B4%D0%B8%D1%80%D0%B5%D0%BA%D1%82%D0%BE%D1%80" title="Генерални информациони директор – Serbian" lang="sr" hreflang="sr" data-title="Генерални информациони директор" data-language-autonym="Српски / srpski" data-language-local-name="Serbian" class="interlanguage-link-target"><span>Српски / srpski</span></a></li><li class="interlanguage-link interwiki-fi mw-list-item"><a href="https://fi.wikipedia.org/wiki/Tietohallintojohtaja" title="Tietohallintojohtaja – Finnish" lang="fi" hreflang="fi" data-title="Tietohallintojohtaja" data-language-autonym="Suomi" data-language-local-name="Finnish" class="interlanguage-link-target"><span>Suomi</span></a></li><li class="interlanguage-link interwiki-sv mw-list-item"><a href="https://sv.wikipedia.org/wiki/IT-direkt%C3%B6r" title="IT-direktör – Swedish" lang="sv" hreflang="sv" data-title="IT-direktör" data-language-autonym="Svenska" data-language-local-name="Swedish" class="interlanguage-link-target"><span>Svenska</span></a></li><li class="interlanguage-link interwiki-tr mw-list-item"><a href="https://tr.wikipedia.org/wiki/CIO" title="CIO – Turkish" lang="tr" hreflang="tr" data-title="CIO" data-language-autonym="Türkçe" data-language-local-name="Turkish" class="interlanguage-link-target"><span>Türkçe</span></a></li><li class="interlanguage-link interwiki-uk mw-list-item"><a href="https://uk.wikipedia.org/wiki/%D0%94%D0%B8%D1%80%D0%B5%D0%BA%D1%82%D0%BE%D1%80_%D0%B7_%D1%96%D0%BD%D1%84%D0%BE%D1%80%D0%BC%D0%B0%D1%86%D1%96%D0%B9%D0%BD%D0%B8%D1%85_%D1%82%D0%B5%D1%85%D0%BD%D0%BE%D0%BB%D0%BE%D0%B3%D1%96%D0%B9" title="Директор з інформаційних технологій – Ukrainian" lang="uk" hreflang="uk" data-title="Директор з інформаційних технологій" data-language-autonym="Українська" data-language-local-name="Ukrainian" class="interlanguage-link-target"><span>Українська</span></a></li><li class="interlanguage-link interwiki-vi mw-list-item"><a href="https://vi.wikipedia.org/wiki/Gi%C3%A1m_%C4%91%E1%BB%91c_c%C3%B4ng_ngh%E1%BB%87_th%C3%B4ng_tin" title="Giám đốc công nghệ thông tin – Vietnamese" lang="vi" hreflang="vi" data-title="Giám đốc công nghệ thông tin" data-language-autonym="Tiếng Việt" data-language-local-name="Vietnamese" class="interlanguage-link-target"><span>Tiếng Việt</span></a></li><li class="interlanguage-link interwiki-zh-classical mw-list-item"><a href="https://zh-classical.wikipedia.org/wiki/%E5%8F%B8%E8%AC%80" title="司謀 – Literary Chinese" lang="lzh" hreflang="lzh" data-title="司謀" data-language-autonym="文言" data-language-local-name="Literary Chinese" class="interlanguage-link-target"><span>文言</span></a></li><li class="interlanguage-link interwiki-zh-yue mw-list-item"><a href="https://zh-yue.wikipedia.org/wiki/%E8%B3%87%E8%A8%8A%E7%B8%BD%E7%9B%A3" title="資訊總監 – Cantonese" lang="yue" hreflang="yue" data-title="資訊總監" data-language-autonym="粵語" data-language-local-name="Cantonese" class="interlanguage-link-target"><span>粵語</span></a></li><li class="interlanguage-link interwiki-zh mw-list-item"><a href="https://zh.wikipedia.org/wiki/%E8%B3%87%E8%A8%8A%E7%B8%BD%E7%9B%A3" title="資訊總監 – Chinese" lang="zh" hreflang="zh" data-title="資訊總監" data-language-autonym="中文" data-language-local-name="Chinese" class="interlanguage-link-target"><span>中文</span></a></li> </ul> <div class="after-portlet after-portlet-lang"><span class="wb-langlinks-edit wb-langlinks-link"><a href="https://www.wikidata.org/wiki/Special:EntityPage/Q2589465#sitelinks-wikipedia" title="Edit interlanguage links" class="wbc-editpage">Edit links</a></span></div> </div> </div> </div> </header> <div class="vector-page-toolbar"> <div class="vector-page-toolbar-container"> <div id="left-navigation"> <nav aria-label="Namespaces"> <div id="p-associated-pages" class="vector-menu vector-menu-tabs mw-portlet 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.infobox-subbox{padding:0;border:none;margin:-3px;width:auto;min-width:100%;font-size:100%;clear:none;float:none;background-color:transparent}.mw-parser-output .infobox-3cols-child{margin:auto}.mw-parser-output .infobox .navbar{font-size:100%}@media screen{html.skin-theme-clientpref-night .mw-parser-output .infobox-full-data:not(.notheme)>div:not(.notheme)[style]{background:#1f1f23!important;color:#f8f9fa}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .infobox-full-data:not(.notheme) div:not(.notheme){background:#1f1f23!important;color:#f8f9fa}}@media(min-width:640px){body.skin--responsive .mw-parser-output .infobox-table{display:table!important}body.skin--responsive .mw-parser-output .infobox-table>caption{display:table-caption!important}body.skin--responsive .mw-parser-output .infobox-table>tbody{display:table-row-group}body.skin--responsive .mw-parser-output .infobox-table tr{display:table-row!important}body.skin--responsive .mw-parser-output .infobox-table th,body.skin--responsive .mw-parser-output .infobox-table td{padding-left:inherit;padding-right:inherit}}</style><table class="infobox"><caption class="infobox-title">Chief information officer</caption><tbody><tr><th scope="row" class="infobox-label">Synonyms</th><td class="infobox-data">CIO, CDIO</td></tr></tbody></table> <p><b>Chief information officer</b> (<b>CIO</b>), <b>chief digital information officer</b> (<b>CDIO</b>) or <b>information technology</b> (<b>IT</b>) <b>director</b>, is a job title commonly given to the most senior executive in an enterprise who works with <a href="/wiki/Information_technology" title="Information technology">information technology</a> and computer systems, in order to support enterprise goals. </p><p>Normally, the CIO reports directly to the <a href="/wiki/Chief_executive_officer" title="Chief executive officer">chief executive officer</a>, but may also report to the <a href="/wiki/Chief_operating_officer" title="Chief operating officer">chief operating officer</a> or <a href="/wiki/Chief_financial_officer" title="Chief financial officer">chief financial officer</a>. In military organizations, the CIO reports to the <a href="/wiki/Commanding_officer" title="Commanding officer">commanding officer</a>. The role of chief information officer was first defined<sup id="cite_ref-1" class="reference"><a href="#cite_note-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup> in 1981 by William R. Synnott, former senior vice president of the Bank of Boston, and William H. Gruber, a former professor at the Massachusetts Institute of Technology Sloan School of Management.<sup id="cite_ref-2" class="reference"><a href="#cite_note-2"><span class="cite-bracket">[</span>2<span class="cite-bracket">]</span></a></sup> A CIO will sometimes serve as a member of the <a href="/wiki/Board_of_directors" title="Board of directors">board of directors</a>. </p> <meta property="mw:PageProp/toc" /> <div class="mw-heading mw-heading2"><h2 id="The_need_for_CIOs">The need for CIOs</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Chief_information_officer&action=edit&section=1" title="Edit section: The need for CIOs"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>CIOs and CDIOs play an important role in businesses that use technology and data because they provide a critical interface between the business needs, user needs, and the information and communication technology (ICT) used in the work.<sup id="cite_ref-Nottingham.ac.uk_3-0" class="reference"><a href="#cite_note-Nottingham.ac.uk-3"><span class="cite-bracket">[</span>3<span class="cite-bracket">]</span></a></sup> In recent years it has become increasingly understood that knowledge limited to just business or just IT is not sufficient for success in this role.<sup id="cite_ref-Business_Week_4-0" class="reference"><a href="#cite_note-Business_Week-4"><span class="cite-bracket">[</span>4<span class="cite-bracket">]</span></a></sup> Instead, CIOs need both kinds of knowledge to manage IT resources and to manage and plan "<a href="/wiki/Information_and_communications_technology" title="Information and communications technology">ICT</a>, including policy and practice development, planning, budgeting, resourcing and training."<sup id="cite_ref-Nottingham.ac.uk_3-1" class="reference"><a href="#cite_note-Nottingham.ac.uk-3"><span class="cite-bracket">[</span>3<span class="cite-bracket">]</span></a></sup> Also, CIOs are playing an increasingly important role in helping to control costs and increase profits via the use of ICT, and to limit potential organizational damage by setting up appropriate IT controls and planning for IT recovery from possible disasters.<sup id="cite_ref-5" class="reference"><a href="#cite_note-5"><span class="cite-bracket">[</span>5<span class="cite-bracket">]</span></a></sup> </p><p>These objectives also demand a combination of personal skills. <i><a href="/wiki/Computer_Weekly" title="Computer Weekly">Computer Weekly</a></i> magazine highlights that "53% of IT leaders report a shortage of [IT managers] with a high-level of personal skills, such as communication and leadership" in the workplace.<sup id="cite_ref-Computer_Weekly_6-0" class="reference"><a href="#cite_note-Computer_Weekly-6"><span class="cite-bracket">[</span>6<span class="cite-bracket">]</span></a></sup> Because information technologies and digital tools evolve so quickly, organizations are sometimes challenged to find staff with the necessary combination of skills in the marketplace, and may look to train existing staff to mitigate skill shortages.<sup id="cite_ref-CIO_WaterCooler_7-0" class="reference"><a href="#cite_note-CIO_WaterCooler-7"><span class="cite-bracket">[</span>7<span class="cite-bracket">]</span></a></sup> CIOs are needed to bridge the gap between IT and non-IT professional roles to support effective working relationships. </p> <div class="mw-heading mw-heading2"><h2 id="Roles_and_responsibilities">Roles and responsibilities</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Chief_information_officer&action=edit&section=2" title="Edit section: Roles and responsibilities"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The chief information officer of an organization is responsible for several business functions. First and most importantly, the CIO must fulfill the role of a business leader.<sup id="cite_ref-Business_Leader_Journal_8-0" class="reference"><a href="#cite_note-Business_Leader_Journal-8"><span class="cite-bracket">[</span>8<span class="cite-bracket">]</span></a></sup> The CIO makes executive decisions regarding matters such as the purchase of IT equipment from suppliers or the creation of new IT systems. Also as a business leader, the CIO is responsible for leading and directing the workforce of their specific organization. A CIO is typically "required to have strong organizational skills."<sup id="cite_ref-Roles_and_Responsibilities_Journal_9-0" class="reference"><a href="#cite_note-Roles_and_Responsibilities_Journal-9"><span class="cite-bracket">[</span>9<span class="cite-bracket">]</span></a></sup> This is particularly relevant for the chief information officer of an organization who must balance roles and responsibilities in order to gain a competitive advantage, whilst keeping the best interests of the organization's employees in mind. CIOs also have the responsibility of recruiting, so it is important that they work proactively to source and nurture the best employees possible. </p><p>CIOs are required to map out both the <a href="/wiki/Information_and_communications_technology" title="Information and communications technology">ICT</a> strategy and ICT policy of an organization. The ICT strategy covers future-proofing, procurement, and the external and internal standards laid out by an organization. Similarly, the CIO must develop the ICT policy, which details how ICT is utilized and applied. Both are needed for the protection of the organization in the short and long term and the process of strategizing for the future. Paul Burfitt, former CIO of <a href="/wiki/AstraZeneca" title="AstraZeneca">AstraZeneca</a>, also outlines the role of the CIO in IT governance, which he refers to as the "clarifying [of] accountability and the role of committees".<sup id="cite_ref-Roles_and_Responsibility_Computer_Weekly_10-0" class="reference"><a href="#cite_note-Roles_and_Responsibility_Computer_Weekly-10"><span class="cite-bracket">[</span>10<span class="cite-bracket">]</span></a></sup> </p><p>In recent years, CIOs have become more closely involved in customer-facing products. With the rising awareness in organizations that their customers are expecting digital services as part of their relationship with an organization, CIOs have been tasked with more product-oriented responsibilities. </p> <div class="mw-heading mw-heading2"><h2 id="Risks_involved">Risks involved</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Chief_information_officer&action=edit&section=3" title="Edit section: Risks involved"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The CIO faces a rather high risk of error and failures, as a result of the challenging nature of the role, along with a large number of responsibilities – such as the provision of finance, recruitment of professionals, establishing <a href="/wiki/Data_protection" class="mw-redirect" title="Data protection">data protection</a> and development of policy and strategy. The CIO of U.S company <a href="/wiki/Target_Corporation" title="Target Corporation">Target</a> was forced into resignation in 2014 after the theft of 40 million credit card details and 70 million customer details by hackers.<sup id="cite_ref-11" class="reference"><a href="#cite_note-11"><span class="cite-bracket">[</span>11<span class="cite-bracket">]</span></a></sup> CIOs that are knowledgeable about their industry are able to adapt and thereby reduce their chances of error. </p><p>With the introduction of legislation such as the <a href="/wiki/General_Data_Protection_Regulation" title="General Data Protection Regulation">General Data Protection Regulation</a> (GDPR), CIOs have now become increasingly focused on how their role is regulated and can lead to financial and reputational damage to a business. However, regulations such as GDPR have also been advantageous to CIOs, enabling them to have the budget and authority in the organization to make significant changes to the way information is managed. Sabah Khan-Carter of Rupert Murdoch's <a href="/wiki/News_Corp_(2013%E2%80%93present)" class="mw-redirect" title="News Corp (2013–present)">News Corp</a> described GDPR as "a really big opportunity for most organizations".<sup id="cite_ref-CIO_Podcast:_GDPR_is_a_business_opportunity_12-0" class="reference"><a href="#cite_note-CIO_Podcast:_GDPR_is_a_business_opportunity-12"><span class="cite-bracket">[</span>12<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Educational_background_and_technology_skills">Educational background and technology skills</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Chief_information_officer&action=edit&section=4" title="Edit section: Educational background and technology skills"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Many candidates have a <a href="/wiki/Master_of_Business_Administration" title="Master of Business Administration">Master of Business Administration</a> degree or a <a href="/wiki/Master_of_Science_in_Management" title="Master of Science in Management">Master of Science in Management</a> degree.<sup id="cite_ref-13" class="reference"><a href="#cite_note-13"><span class="cite-bracket">[</span>13<span class="cite-bracket">]</span></a></sup> More recently, CIOs' leadership capabilities, business acumen, and strategic perspectives have taken precedence over technical skills. It is now quite common for CIOs to be appointed from the business side of the organization, especially if they have <a href="/wiki/Project_management" title="Project management">project management</a> skills. </p><p>Despite the strategic nature of the role, a 2017 survey, conducted by <a href="/wiki/Logicalis" title="Logicalis">Logicalis</a>, of 890 CIOs across 23 countries found that 62% of CIOs spend 60% or more of their time on day to day IT activities.<sup id="cite_ref-14" class="reference"><a href="#cite_note-14"><span class="cite-bracket">[</span>14<span class="cite-bracket">]</span></a></sup> </p><p>In 2012, <a href="/wiki/Gartner" title="Gartner">Gartner</a> Executive Programs conducted a global CIO survey and received responses from 2,053 CIOs from 41 countries and 36 industries.<sup id="cite_ref-15" class="reference"><a href="#cite_note-15"><span class="cite-bracket">[</span>15<span class="cite-bracket">]</span></a></sup> Gartner reported that survey results indicated that the top ten technology priorities for CIOs for 2013 were <a href="/wiki/Analytics" title="Analytics">analytics</a> and <a href="/wiki/Business_intelligence" title="Business intelligence">business intelligence</a>, <a href="/wiki/Mobile_technologies" class="mw-redirect" title="Mobile technologies">mobile technologies</a>, <a href="/wiki/Cloud_computing" title="Cloud computing">cloud computing</a>, <a href="/wiki/Collaborative_software" title="Collaborative software">collaboration technologies</a>, <a href="/wiki/Software_modernization" title="Software modernization">legacy modernization</a>, <a href="/wiki/IT_management" class="mw-redirect" title="IT management">IT management</a>, <a href="/wiki/Customer_relationship_management" title="Customer relationship management">customer relationship management</a>, <a href="/wiki/Virtualization" title="Virtualization">virtualization</a>, <a href="/wiki/Security" title="Security">security</a>, and <a href="/wiki/Enterprise_resource_planning" title="Enterprise resource planning">enterprise resource planning</a>. </p><p><i>CIO</i> magazine's "State of the CIO 2008" survey asked 558 IT leaders whom they report to, and the results were: <a href="/wiki/Chief_executive_officer" title="Chief executive officer">CEO</a> (41%), <a href="/wiki/Chief_financial_officer" title="Chief financial officer">CFO</a> (23%), <a href="/wiki/Chief_operating_officer" title="Chief operating officer">COO</a> (16%), corporate CIO (7%) and other (13%).<sup id="cite_ref-16" class="reference"><a href="#cite_note-16"><span class="cite-bracket">[</span>16<span class="cite-bracket">]</span></a></sup> </p><p>Typically, the CIO is involved with driving the analysis and re-engineering of existing business processes, identifying and developing the capability to use new tools, reshaping the enterprise's physical infrastructure and network access, and identifying and exploiting the enterprise's knowledge resources. Many CIOs head the enterprise's efforts to integrate the Internet into both its long-term strategy and its immediate business plans. CIOs are often tasked with either driving or heading up crucial IT projects that are essential to the strategic and operational objectives of an organization. A good example of this would be the implementation of an <a href="/wiki/Enterprise_resource_planning" title="Enterprise resource planning">enterprise resource planning</a> (ERP) system, which typically has wide-ranging implications for most organizations. </p><p>Another way that the CIO role has changed is an increasing focus on service management.<sup id="cite_ref-servMgmt_17-0" class="reference"><a href="#cite_note-servMgmt-17"><span class="cite-bracket">[</span>17<span class="cite-bracket">]</span></a></sup> As <a href="/wiki/Software_as_a_service" title="Software as a service">SaaS</a>, <a href="/wiki/Infrastructure_as_a_service" title="Infrastructure as a service">IaaS</a>, <a href="/wiki/Business_process_outsourcing" title="Business process outsourcing">BPO</a> and other flexible delivery techniques are brought into organizations the CIO usually manages these 3rd party services. In essence, a CIO in the modern organization needs business skills and the ability to relate to the organization as a whole, as opposed to being a technological expert with limited functional business expertise. The CIO position is as much about anticipating technology and usage trends in the market place as it is about ensuring that the business navigates these trends with expert guidance and strategic planning aligned to the corporate strategy. </p> <div class="mw-heading mw-heading2"><h2 id="Distinction_between_CIO,_CDO,_and_CTO"><span id="Distinction_between_CIO.2C_CDO.2C_and_CTO"></span>Distinction between CIO, CDO, and CTO</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Chief_information_officer&action=edit&section=5" title="Edit section: Distinction between CIO, CDO, and CTO"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The roles of chief information officer, <a href="/wiki/Chief_digital_officer" title="Chief digital officer">chief digital officer</a> and <a href="/wiki/Chief_technology_officer" title="Chief technology officer">chief technology officer</a> are often mixed up. It has been stated that CTOs are concerned with technology itself, often customer-facing, whereas CIOs are much more concerned with its applications within the business and how they can be managed.<sup id="cite_ref-Oracle_CTO_18-0" class="reference"><a href="#cite_note-Oracle_CTO-18"><span class="cite-bracket">[</span>18<span class="cite-bracket">]</span></a></sup> </p><p>More specifically, CIOs oversee a business's IT systems and functions, create and deliver strategies and policies, and focus on internal customers. In contrast to this, CTOs focus on the external customers to the organization and how technology can make the company more profitable.<sup id="cite_ref-Tech_Republic_CTO_19-0" class="reference"><a href="#cite_note-Tech_Republic_CTO-19"><span class="cite-bracket">[</span>19<span class="cite-bracket">]</span></a></sup> </p><p>The traditional definition of CTOs focused on using technology as an external competitive advantage now includes CDOs who use the power of modern technologies, online design and <a href="/wiki/Big_data" title="Big data">big data</a> to digitize a business. </p> <div class="mw-heading mw-heading2"><h2 id="CIO_Councils">CIO Councils</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Chief_information_officer&action=edit&section=6" title="Edit section: CIO Councils"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>CIO Councils bring together a number of CIOs from different organizations which aim to work together, for example across healthcare or across government. Examples include the UK public sector's CIO Council,<sup id="cite_ref-20" class="reference"><a href="#cite_note-20"><span class="cite-bracket">[</span>20<span class="cite-bracket">]</span></a></sup> the London CIO Council for the healthcare sector,<sup id="cite_ref-21" class="reference"><a href="#cite_note-21"><span class="cite-bracket">[</span>21<span class="cite-bracket">]</span></a></sup> and the Chief Information Officers Council in the USA.<sup id="cite_ref-22" class="reference"><a href="#cite_note-22"><span class="cite-bracket">[</span>22<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Awards_and_recognition">Awards and recognition</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Chief_information_officer&action=edit&section=7" title="Edit section: Awards and recognition"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>It is not uncommon for CIOs to be recognized and awarded annually, particularly in the technology space. These awards are commonly dictated by the significance of their contribution to the industry and generally occur in local markets only. Awards are generally judged by industry peers, or senior qualified executives such as the <a href="/wiki/Chief_executive_officer" title="Chief executive officer">chief executive officer</a>, <a href="/wiki/Chief_operating_officer" title="Chief operating officer">chief operating officer</a> or <a href="/wiki/Chief_financial_officer" title="Chief financial officer">chief financial officer</a>. Generally, awards recognize substantial impact to the local technology market. </p><p>In <a href="/wiki/Australia" title="Australia">Australia</a>, the top 50 CIOs are recognized annually under the <a href="/wiki/CIO50" title="CIO50">CIO50</a> banner.<sup id="cite_ref-23" class="reference"><a href="#cite_note-23"><span class="cite-bracket">[</span>23<span class="cite-bracket">]</span></a></sup> In the <a href="/wiki/United_States" title="United States">United States of America</a>, <a href="/wiki/United_Kingdom" title="United Kingdom">United Kingdom</a> and <a href="/wiki/New_Zealand" title="New Zealand">New Zealand</a> CIOs are recognized under the CIO100 banner.<sup id="cite_ref-24" class="reference"><a href="#cite_note-24"><span class="cite-bracket">[</span>24<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-25" class="reference"><a href="#cite_note-25"><span class="cite-bracket">[</span>25<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-26" class="reference"><a href="#cite_note-26"><span class="cite-bracket">[</span>26<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="See_also">See also</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Chief_information_officer&action=edit&section=8" title="Edit section: See also"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li><a href="/wiki/Chief_information_security_officer" title="Chief information security officer">Chief information security officer</a></li> <li><a href="/wiki/Chief_technology_officer" title="Chief technology officer">Chief technology officer</a></li> <li><a href="/wiki/Chief_AI_officer" title="Chief AI officer">Chief AI officer</a></li> <li><a href="/wiki/Chief_digital_officer" title="Chief digital officer">Chief digital officer</a></li> <li><a href="/wiki/Chief_executive_officer" title="Chief executive officer">Chief executive officer</a></li> <li><a href="/wiki/Chief_financial_officer" title="Chief financial officer">Chief financial officer</a></li> <li><a href="/wiki/Chief_operating_officer" title="Chief operating officer">Chief operating officer</a></li> <li><a href="/wiki/Chief_investment_officer" title="Chief investment officer">Chief investment officer</a></li> <li><a href="/wiki/Chief_knowledge_officer" title="Chief knowledge officer">Chief knowledge officer</a></li> <li><a href="/wiki/Chief_accessibility_officer" title="Chief accessibility officer">Chief accessibility officer</a></li> <li><a href="/wiki/Public_information_officer" class="mw-redirect" title="Public information officer">Public information officer</a></li></ul> <div class="mw-heading mw-heading2"><h2 id="References">References</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Chief_information_officer&action=edit&section=9" title="Edit section: References"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <style data-mw-deduplicate="TemplateStyles:r1239543626">.mw-parser-output .reflist{margin-bottom:0.5em;list-style-type:decimal}@media screen{.mw-parser-output .reflist{font-size:90%}}.mw-parser-output .reflist .references{font-size:100%;margin-bottom:0;list-style-type:inherit}.mw-parser-output .reflist-columns-2{column-width:30em}.mw-parser-output .reflist-columns-3{column-width:25em}.mw-parser-output .reflist-columns{margin-top:0.3em}.mw-parser-output .reflist-columns ol{margin-top:0}.mw-parser-output .reflist-columns li{page-break-inside:avoid;break-inside:avoid-column}.mw-parser-output .reflist-upper-alpha{list-style-type:upper-alpha}.mw-parser-output .reflist-upper-roman{list-style-type:upper-roman}.mw-parser-output .reflist-lower-alpha{list-style-type:lower-alpha}.mw-parser-output .reflist-lower-greek{list-style-type:lower-greek}.mw-parser-output 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a{background:url("//upload.wikimedia.org/wikipedia/commons/a/aa/Lock-red-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .cs1-ws-icon a{background:url("//upload.wikimedia.org/wikipedia/commons/4/4c/Wikisource-logo.svg")right 0.1em center/12px no-repeat}body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-free a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-limited a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-registration a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-subscription a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .cs1-ws-icon a{background-size:contain;padding:0 1em 0 0}.mw-parser-output .cs1-code{color:inherit;background:inherit;border:none;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;color:var(--color-error,#d33)}.mw-parser-output .cs1-visible-error{color:var(--color-error,#d33)}.mw-parser-output .cs1-maint{display:none;color:#085;margin-left:0.3em}.mw-parser-output .cs1-kern-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right{padding-right:0.2em}.mw-parser-output .citation .mw-selflink{font-weight:inherit}@media screen{.mw-parser-output .cs1-format{font-size:95%}html.skin-theme-clientpref-night .mw-parser-output .cs1-maint{color:#18911f}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .cs1-maint{color:#18911f}}</style><cite class="citation cs2"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20030409162403/http://williamgruber.com/prod03.htm">"williamgruber"</a>, <i>Information Technology -- CIO</i>, archived from <a rel="nofollow" class="external text" href="https://www.williamgruber.com/strategic-information">the original</a> on 9 April 2003</cite><span 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officer">Automation</a></li> <li><a href="/wiki/Chief_brand_officer" class="mw-redirect" title="Chief brand officer">Brand</a></li> <li><a href="/wiki/Chief_business_officer" title="Chief business officer">Business</a></li> <li><a href="/wiki/Chief_channel_officer" title="Chief channel officer">Channel</a></li> <li><a href="/wiki/Chief_commercial_officer" title="Chief commercial officer">Commercial</a></li> <li><a href="/wiki/Public_relations_officer" title="Public relations officer">Communications</a></li> <li><a href="/wiki/Chief_compliance_officer" title="Chief compliance officer">Compliance</a></li> <li><a href="/wiki/Chief_content_officer" title="Chief content officer">Content</a></li> <li><a href="/wiki/Chief_creative_officer" title="Chief creative officer">Creative</a></li> <li><a href="/wiki/Chief_data_officer" title="Chief data officer">Data</a></li> <li><a href="/wiki/Chief_design_officer" title="Chief design officer">Design</a></li> <li><a href="/wiki/Chief_digital_officer" title="Chief digital officer">Digital</a></li> <li><a href="/wiki/Chief_diversity_officer" title="Chief diversity officer">Diversity</a></li> <li><a href="/wiki/Chief_executive_officer" title="Chief executive officer">Executive</a></li> <li><a href="/wiki/Chief_experience_officer" title="Chief experience officer">Experience</a></li> <li><a href="/wiki/Chief_financial_officer" title="Chief financial officer">Financial</a></li> <li><a href="/wiki/Chief_gaming_officer" title="Chief gaming officer">Gaming</a></li> <li><a href="/wiki/Chief_happiness_officer" title="Chief happiness officer">Happiness</a></li> <li><a href="/wiki/Chief_human_resources_officer" title="Chief human resources officer">Human resources</a></li> <li><a class="mw-selflink selflink">Information</a></li> <li><a href="/wiki/Chief_information_security_officer" title="Chief information security officer">Information security</a></li> <li><a href="/wiki/Chief_innovation_officer" title="Chief innovation officer">Innovation</a></li> <li><a href="/wiki/Chief_investment_officer" title="Chief investment officer">Investment</a></li> <li><a href="/wiki/Chief_knowledge_officer" title="Chief knowledge officer">Knowledge</a></li> <li><a href="/wiki/Chief_learning_officer" title="Chief learning officer">Learning</a></li> <li><a href="/wiki/General_counsel" title="General counsel">Legal</a></li> <li><a href="/wiki/Chief_marketing_officer" title="Chief marketing officer">Marketing</a></li> <li><a href="/wiki/Chief_Medical_Officer" class="mw-redirect" title="Chief Medical Officer">Medical</a></li> <li><a href="/wiki/Chief_merchandising_officer" title="Chief merchandising officer">Merchandising</a></li> <li><a href="/wiki/Chief_networking_officer" title="Chief networking officer">Networking</a></li> <li><a href="/wiki/Chief_operating_officer" title="Chief operating officer">Operating</a></li> <li><a href="/wiki/Chief_privacy_officer" title="Chief privacy officer">Privacy</a></li> <li><a href="/wiki/Chief_procurement_officer" title="Chief procurement officer">Procurement</a></li> <li><a href="/wiki/Chief_product_officer" title="Chief product officer">Product</a></li> <li><a href="/wiki/Chief_research_officer" title="Chief research officer">Research</a></li> <li><a href="/wiki/Chief_restructuring_officer" title="Chief restructuring officer">Restructuring</a></li> <li><a href="/wiki/Chief_revenue_officer" title="Chief revenue officer">Revenue</a></li> <li><a href="/wiki/Chief_risk_officer" title="Chief risk officer">Risk</a></li> <li><a href="/wiki/Chief_scientific_officer" title="Chief scientific officer">Science</a></li> <li><a href="/wiki/Chief_security_officer" title="Chief security officer">Security</a></li> <li><a href="/wiki/Chief_solutions_officer" title="Chief solutions officer">Solutions</a></li> <li><a href="/wiki/Chief_strategy_officer" title="Chief strategy officer">Strategy</a></li> <li><a href="/wiki/Chief_sustainability_officer" title="Chief sustainability officer">Sustainability</a></li> <li><a href="/wiki/Chief_technology_officer" title="Chief technology officer">Technology</a></li> <li><a href="/wiki/Chief_visionary_officer" title="Chief visionary officer">Visionary</a></li> <li><a href="/wiki/Chief_web_officer" title="Chief web officer">Web</a></li></ul> </div></td></tr><tr><th scope="row" class="navbox-group" style="width:1%">Senior executives</th><td class="navbox-list-with-group navbox-list navbox-even hlist" style="width:100%;padding:0"><div style="padding:0 0.25em"> <ul><li><a href="/wiki/Chairperson" class="mw-redirect" title="Chairperson">Chairperson</a></li> <li><a href="/wiki/Creative_director" title="Creative director">Creative director</a></li> <li><a href="/wiki/Development_director" title="Development director">Development director</a></li> <li><a href="/wiki/General_counsel" title="General counsel">General counsel</a></li> <li><a href="/wiki/Executive_director" title="Executive director">Executive director</a></li> <li><a href="/wiki/Non-executive_director" title="Non-executive director">Non-executive director</a></li> <li><a href="/wiki/President_(corporate_title)" title="President (corporate title)">President</a></li> <li><a href="/wiki/Representative_director_(Japan)" title="Representative director (Japan)">Representative director</a></li> <li><a href="/wiki/Vice_president" title="Vice president">Vice president</a></li></ul> </div></td></tr><tr><th scope="row" class="navbox-group" style="width:1%">Mid-level executives</th><td class="navbox-list-with-group navbox-list navbox-odd hlist" style="width:100%;padding:0"><div style="padding:0 0.25em"> <ul><li><a href="/wiki/Management" title="Management">Manager</a></li> <li><a href="/wiki/General_manager" title="General manager">General manager</a></li> <li><a href="/wiki/Account_manager" title="Account manager">Account manager</a></li> <li><a href="/wiki/Supervisor" title="Supervisor">Supervisor</a></li> <li><a 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