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link-tier-1" href="/web/20161103085643/https://www.zendesk.com/enterprise/">Solutions</a> <div class="primary-menu-list-dropdown"> <section> <span class="pin"></span> <div class="col-5"> <h2>Solutions</h2> <p class="solution-subheader">The Zendesk family of products helps improve relationships with customers and employees, for companies big and small</p> </div> <div class="col-5"> <ul> <a href="/web/20161103085643/https://www.zendesk.com/enterprise/"> <li> <h5>Customer support for enterprise<h5> <p class="solution-subheader">Innovation, security, and integration—at scale</p> </li> </a> <a href="/web/20161103085643/https://www.zendesk.com/smb/"> <li> <h5>Support for growing businesses<h5> <p class="solution-subheader">Flexibility to start small and grow</p> </li></a> </ul> </div> <div class="col-5"> <ul> <a href="/web/20161103085643/https://www.zendesk.com/internal-help-desk/"> <li> <h5>Internal service desk for employees<h5> <p class="solution-subheader">Service desks for HR, IT, and 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experience</p> </div> <div class="col-5"> <ul> <a href="/web/20161103085643/https://www.zendesk.com/resources/"> <li> <h5>Library<h5> <p>Guides, research, videos, and resources</p> </li> </a> <a href="/web/20161103085643/https://www.zendesk.com/blog/"> <li> <h5>Blog<h5> <p>News, tips, and best practices</p> </li> </a> <a href="/web/20161103085643/https://www.zendesk.com/support/webinars/"> <li> <h5>Live Webinars<h5> <p>Online events</p> </li> </a> </ul> </div> <div class="col-5"> <ul> <a href="//web.archive.org/web/20161103085643/https://developer.zendesk.com/"> <li> <h5>API & Developers<h5> <p>Info for building things with Zendesk</p> </li> </a> <a href="/web/20161103085643/https://www.zendesk.com/partner/"> <li> <h5>Partners<h5> <p>How to locate or become a Zendesk partner</p> </li> </a> </ul> </div> <div class="col-5"> <ul> <a href="/web/20161103085643/https://www.zendesk.com/company/events/"> <li> <h5>Events<h5> <p>Come meet us in person</p> </li> </a> <a href="//web.archive.org/web/20161103085643/https://relate.zendesk.com/"> <li> <h5>Relate by Zendesk<h5> <p>Customers. Colleagues. Community. It's complicated.</p> </li> </a> </ul> </div> </section> </div> </li> <li class="list-parent register-desktop"><a href="/web/20161103085643/https://www.zendesk.com/register/" id="nav-get-started"><span class="register">Get Started</span></a></li> <li class="register-mobile"> <a id="nav-get-started-mobile" href="/web/20161103085643/https://www.zendesk.com/register/">Get Started</a> </li> </ul> </nav> </div> </div> </div> </div> <div class="clearfix"></div> </header> <article class="mod-block support-overview"> <div class="content no-overflow"> <article class="support-hero"> <section> <div class="inner"> <video height="382" autoplay="autoplay" preload id="shape-story" class="res-video"> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/Support_Hero.webm" type="video/webm; codecs=vp8,vorbis"> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/Support_Hero.mp4" type="video/mp4"> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/Support_Hero.ogv" type="video/ogg; codecs=theora,vorbis"> </video> <img src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/support-shape.svg"> <h1>Make it right</h1> <h5>Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets</h5> <span class="SL_swap" id="video_id_support_demo"> <a href="//web.archive.org/web/20161103085643/https://fast.wistia.com/embed/iframe/u7pbtggdg2?autoPlay=true" class="wistia-popover[height=568,playerColor=7b796a,width=960]"> <span class="play-btn hover-on"></span> <h6>Watch the video</h6> </a> </span> </div> </section> </article> <div class="nav-offsetter"></div> <article class="nav-sticky-menu"> <section> <div class="sticky-nav-header"> <a href="https://web.archive.org/web/20161103085643/https://www.zendesk.com/support/" title="Zendesk" rel="home" class=""> <img class="sticky-nav-text" src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/support-logo.svg"> </a> </div> <div class="nav-header"> <a href="https://web.archive.org/web/20161103085643/https://www.zendesk.com/support/" title="Zendesk" rel="home" class=""> <img class="sticky-nav-text" src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/support-logo.svg"> </a> </div> <div class="container-nav-links"> <a class="nav-link active">Overview</a> <a class="nav-link" href="/web/20161103085643/https://www.zendesk.com/support/features/#features">Features</a> <a class="nav-link" href="/web/20161103085643/https://www.zendesk.com/support/pricing/#pricing">Pricing</a> <div class="CTA-row"> <a href="/web/20161103085643/https://www.zendesk.com/register/" class="cta trial-btn">Start my free trial</a> </div> </div> <div class="clear"></div> </section> </article> <a name="overview"></a> <article class="cust-support"> <section> <div class="centered-div"> <img src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/support-shape.svg"> <h2>We support you,<br> you support your customers</h2> <p>Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.</p> </div> </section> </article> <article class="support-tri"> <section class="center"> <ul> <li> <aside> <span class="icon circle-bouquet"></span> <div class="icon-copy"> <h2>Customer service for humans</h2> <p>Build trust with customers by offering responsive, personalized, support on the channels they prefer.</p> </div> </aside> </li> <li> <aside> <span class="icon circle-high-five"></span> <div class="icon-copy"> <h2>Powerfully productive agents</h2> <p>Set agents up for success with effective tools for collaboration, information gathering, and automation.</p> </div> </aside> </li> <li> <aside> <span class="icon circle-cup"></span> <div class="icon-copy"> <h2>Self-service satisfaction</h2> <p>Give customers 24/7 support with easy access to the answers they need, wherever they are.</p> </div> </aside> </li> </ul> <a href="//web.archive.org/web/20161103085643/https://fast.wistia.net/embed/iframe/u7pbtggdg2?popover=true" class="wistia-popover[height=540,playerColor=7b796a,width=960] content-btn">See how it works</a> </section> </article> <article class="left-align"> <video height="1768" loop autoplay="autoplay" height="240px" preload id="story-of-video" class="res-video"> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/ticket-view.webm" type="video/webm; codecs=vp8,vorbis"></source> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/ticket-view.ogv" type="video/ogg; codecs=theora,vorbis"></source> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/ticket-view.mp4" type="video/mp4"></source> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/ticket-view.mov" type="video/mp4"></source> </video> <section> <div class="col-left"> <h4>Get up and running right away</h4> <h3>Easy does it</h3> <p> Relationships with customers can be complex, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.</p> <img src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/ticket-view.png"> </div> <div class="col-right"> </div> </section> </article> <article class="right-align flexible-support"> <section> <div class="col-left"></div> <div class="col-right"> <h4>Built for flexibility</h4> <h3>Make it yours</h3> <p>Zendesk Support is designed to be flexible because no two businesses are exactly alike. Configure any workflow, from the simplest to the most complex, extend your agent’s <a href="/web/20161103085643/https://www.zendesk.com/help-desk/">help desk</a> with hundreds of <a href="/web/20161103085643/https://www.zendesk.com/apps/">available apps</a>, or design sophisticated <a href="//web.archive.org/web/20161103085643/https://developer.zendesk.com/rest_api?_ga=1.242358978.1175313662.1445979049">customizations with our API</a>. Everything is possible.</p> </div> <div class="leg-left"> <div class="sock"></div> </div> <div class="leg-right"> <div class="sock"></div> </div> <div class="stretch-man"></div> <img src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/foot.png" class="foot-left"> <img src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/foot.png" class="foot-right"> <div class="car-left"></div> <div class="car-right"></div> </section> </article> <article class="cust-story"> <section> <div class="centered-div"> <img src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/shopify.png"> <h2>“Zendesk is the hub, the central tool we connect everything to.”</h2> <h5>– Chris Wilson,</h5> <a href="/web/20161103085643/https://www.zendesk.com/customer/shopify/"><h5><span>Director of Technical Support at Shopify<span></h5></a> <div class="video-circle SL_swap" id="video_id_shopify"> <img src="https://web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/shopify-vid-2X.jpg"> <a href="//web.archive.org/web/20161103085643/https://fast.wistia.net/embed/iframe/lxodx2yufq?autoPlay=true" class="wistia-popover[height=540,playerColor=7b796a,width=960]"> <span class="play-btn hover-on"></span> </a> </div> </div> </section> </article> <article class="right-align data-support"> <video height="540" loop autoplay="autoplay" preload id="story-of-video" class="res-video"> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/explore.mov" type="video/mp4"></source> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/explore.webm" type="video/webm; codecs=vp8,vorbis"></source> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/explore.ogv" type="video/ogg; codecs=theora,vorbis"></source> <source src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/explore.mp4" type="video/mp4"></source> </video> <section> <div class="col-left"> </div> <div class="col-right"> <h4>Data driven decisions</h4> <h3>Come to a better understanding </h3> <p> Zendesk Support provides clear visibility into customer interactions, which helps better serve their needs. This is important because personalized service requires greater context. Using our customer analytics and machine learning capabilities, you can better understand and predict customer satisfaction, measure performance, and uncover actionable insights across your data.</p> <img src="//web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/explore-dashboard.png"> </div> </section> </article> <article class="people-support"> <div class="support-pattern"></div> <section> <img src="https://web.archive.org/web/20161103085643im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-support-overview/happy-photo.jpg"> <div class="col-left"> <h4>Help for the helpers</h4> <h3>Our people are your people</h3> <p>Zendesk Support is backed up by a team of experts. Our Advocate Team offers worldwide support across email, phone, and chat – helping you solve problems, not just tickets. Our Success Team can also work as an extension of your team. 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