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href="/web/20170110085752/https://www.zendesk.com/resources/"> <li> <h5>Library<h5> <p>Guides, research, videos, and resources</p> </li> </a> <a href="/web/20170110085752/https://www.zendesk.com/blog/"> <li> <h5>Blog<h5> <p>News, tips, and best practices</p> </li> </a> <a href="/web/20170110085752/https://www.zendesk.com/why-zendesk/customers/"> <li> <h5>Customer Stories<h5> <p>See what success with Zendesk looks like</p> </li> </a> </ul> </div> <div class="col-5"> <ul> <a href="/web/20170110085752/https://www.zendesk.com/company/events/"> <li> <h5>Events<h5> <p>Come meet us in person</p> </li> </a> <a href="/web/20170110085752/https://www.zendesk.com/support/webinars/"> <li> <h5>Live Webinars<h5> <p>Online events</p> </li> </a> <a href="//web.archive.org/web/20170110085752/https://relate.zendesk.com/"> <li> <h5>Relate by Zendesk<h5> <p>Customers. Colleagues. Community. It's complicated.</p> </li> </a> </ul> </div> <div class="col-5"> <ul> <a href="/web/20170110085752/https://www.zendesk.com/partner/"> <li> <h5>Partners<h5> <p>How to locate or become a Zendesk partner</p> </li> </a> <a href="//web.archive.org/web/20170110085752/https://developer.zendesk.com/"> <li> <h5>API & Developers<h5> <p>Info for building things with Zendesk</p> </li> </a> </ul> </div> </section> </div> </li> <li class="list-parent register-desktop"><a href="/web/20170110085752/https://www.zendesk.com/register/" id="nav-get-started"><span class="register">Get Started</span></a></li> <li class="register-mobile"> <a id="nav-get-started-mobile" href="/web/20170110085752/https://www.zendesk.com/register/">Get Started</a> </li> </ul> </nav> </div> </div> </div> </div> <div class="clearfix"></div> </header> <article class="mod-block support-overview talk-overview"> <div class="content no-overflow"> <article class="page-hero"> <section> <div class="inner"> <video height="382" autoplay="autoplay" preload id="shape-story" class="res-video"> <source src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/Talk_Hero.mp4" type="video/mp4" < source> <source src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/Talk_Hero.webm" type="video/webm; codecs=vp8,vorbis"></source> <source src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/Talk_Hero.ogv" type="video/ogg; codecs=theora,vorbis"></source> </video> <img src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/hero.png">  <h1>Talk it out</h1> <h5>Connect with customers on a call center solution built right into the Zendesk ticketing system</h5> </div> </section> </article>  <div class="nav-offsetter"></div> <article class="nav-sticky-menu nav-scroll"> <section> <div class="sticky-nav-header"> <a href="https://web.archive.org/web/20170110085752/https://www.zendesk.com/talk/" title="Zendesk Talk" rel="home" class=""> <img class="sticky-nav-text" src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/zendesk_talk.svg" width="162"> </a> </div> <div class="nav-header"> <a href="https://web.archive.org/web/20170110085752/https://www.zendesk.com/talk/" title="Zendesk Talk" rel="home" class=""> <img class="sticky-nav-text" src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/zendesk_talk.svg" width="162"> </a> </div> <div class="container-nav-links"> <a class="nav-link active">Overview</a> <a class="nav-link" href="/web/20170110085752/https://www.zendesk.com/talk/features/#features">Features</a> <a class="nav-link" href="/web/20170110085752/https://www.zendesk.com/talk/pricing/#pricing">Pricing</a> <div class="CTA-row"> <a href="/web/20170110085752/https://www.zendesk.com/register/?source=zendesk_talk" class="cta trial-btn" style="display: none">Start your free trial</a> <ul class="subdomainlogin singlebutton" style="display: none;"> <li> <a href="#" class="cta trial-btn login-btn">Try Talk for free</a> <ul></ul> </li> </ul> </div> </div> <div class="clear"></div> </section> </article>  <a name="overview"></a>  <article class="page-header"> <section> <div class="centered-div"> <svg id="zd-svg-icon-26-relationshape-talk" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 26 26" style="color: #EFC93D; fill: #03363D; width: 75px;"> <path d="M6.8 3.3C3.4 3.3.6 6.5.6 9.5H13c0-3-2.8-6.2-6.2-6.2z"></path> <path fill="currentColor" d="M14.9 23.2c5.8 0 10.5-4.1 10.5-10.5H4.3c0 6.4 4.8 10.5 10.6 10.5z"></path> </svg> <h2>Start the conversation</h2> <p>A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk.</p> <div class="CTA-row"> <a href="/web/20170110085752/https://www.zendesk.com/register/?source=zendesk_talk" class="cta trial-btn" style="display: none">Start your free trial</a> <ul class="subdomainlogin singlebutton" style="display: none;"> <li> <a href="#" class="cta trial-btn login-btn">Try Talk for free</a> <ul></ul> </li> </ul> </div> </div> <div class="convo"></div> </section> <div class="il left"></div> <div class="il right"></div> </article>  <article class="right-align smooth-operator"> <video height="1768" loop autoplay="autoplay" height="240px" preload id="story-of-video" class="res-video" poster="https://web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/talk-video-still.jpg"> <source src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/talk-demo-video.webm" type="video/webm; codecs=vp8,vorbis"></source> <source src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/talk-demo-video.ogv" type="video/ogg; codecs=theora,vorbis"></source> <source src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/talk-demo-video.mp4" type="video/mp4"></source> <source src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/talk-demo-video.mov" type="video/mp4"></source> </video> <section> <div class="col-left"> </div> <div class="col-right"> <h3>Smooth operator</h3> <p>Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow.</p> </div> </section> </article> <article class="left-align text-module"> <section> <div class="col-left"> <h5>Text by Zendesk</h5> <h3>Skip the small talk</h3> <p>For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history. Best of all, there’s no coding or additional software required. <a href="/web/20170110085752/https://www.zendesk.com/talk/text/">Learn more</a>.</p> </div> <div class="col-right"></div> <div class="col-right one"></div> <div class="col-right two"></div> <div class="col-right three"></div> </section> </article> <div class="copy-blocks">  <article class="right-align keep-in-touch"> <div class="screenshot"></div> <section> <div class="col-left"></div> <div class="col-right"> <h3>Keep in touch</h3> <p> Having the right tools is the key to keeping phone support running smoothly. Talk offers flexible IVR, group routing, and real-time queue monitoring to avoid bottlenecks. And with analytics that deliver insight into what’s happening, support teams can continue to provide flexible, powerful support as businesses grow and change. </p> </div> </section> </article>  <article class="cust-story ingram"> <section> <div class="centered-div"> <img src="//web.archive.org/web/20170110085752im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-talk/ingram.svg" width="266" height="43"> <h2>“With Zendesk Talk, we can spin up new centers and new branded lines around the globe in minutes, not months. There’s no additional equipment required, and it integrates directly with our Zendesk ticketing system. ”</h2> <h5>– Ingram Content Group</h5> </div> </section> </article>  <article class="right-align come-as-you-are"> <section> <div class="col-left"> <h3>Come as you are</h3> <p>Talk is a VoIP system, so setup only takes a few minutes. There’s no need to hire additional technicians, retrain agents, or engage new vendors. 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