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<!DOCTYPE html> <html class="no-js" lang="en-US"> <head> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta http-equiv="cleartype" content="on" /> <title>Chrome River Customer Success Team | Chrome River </title><meta name='description' content='Incorporate best practices throughout your company by utilizing every feature of Chrome River. Our Customer Success Team is dedicated to making you happy and satisfied.' /><link rel='canonical' href='https://www.chromeriver.com/services/customer-success' /><meta name='robots' content='INDEX, FOLLOW' /><meta property='og:title' content='Customer Success' /><meta property='og:description' content='Mobile expense management and AP automation for visibility into spend, fraud prevention, and better forecasting. 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<strong>Enterprise</strong> </h3> <p>Chrome River will become<br />Emburse Enterprise</p> <a href="https://www.emburse.com/blog/bringing-it-all-together-introducing-new-unified-names-for-the-emburse-products-you-trust" class="button">Learn more</a> </div> </div> <header id="header"> <div class="pageimg" style="background-image:linear-gradient(180deg, rgb(255, 255, 255) 0%, rgba(255,255,255,0) 35%), url(https://chromeriver.imgix.net/2016/assets/headers/2016-support-02.jpg?mtime=1464298925)"></div> <div class="topbar"><div class="wrapper"> <h6 id="logo"><a href="/" title="back to the main page"><i>Chrome River | Collaborative Cost Control</i></a></h6> <button class="menu">Menu</button> <nav> <ul> <li class="home-link"><a href="/">Home</a></li> <li> <a href="/products">Products</a> <div class="dropdown dd-products"> <div class="area area-hlight"> <ul class="dd-prod"> <li><a href="/products/expense-management" class="dd-expense"><span>Expense</span><small>Simplify and automate,<br />while ensuring control</small></a></li> <li><a href="/products/connect" class="dd-integrations"><span>Connect</span> <small>A comprehensive open integration platform</small></a></li> <li><a href="/products/analytics" class="dd-analytics"><span>Analytics</span> <small>Deliver real-time metrics<br />for actionable results</small></a></li> </ul> </div> <div class="vr"></div> <div class="area area-hlight"> <ul class="dd-prod"> <li><a href="/products/invoice-management" class="dd-invoice"><span>Invoice</span><small>Provide efficiency,<br />control and savings</small></a></li> <li><a href="/products/travel" class="dd-travel"><span>Travel</span> <small>Travel data,<br />all in one place</small></a></li> <li><a href="/products/monitor" class="dd-audit"><span>Audit</span> <small>Effectively increase compliance with automation</small></a></li> </ul> </div> </div> </li> <li> <a href="/solutions">Solutions</a> <div class="dropdown dd-solutions"> <div class="area area-hlight"> <h6><a 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src="https://chromeriver.imgix.net/2016/svg/search.svg" alt="Search" id="searchbtn" /> </form> </div> </li> <li class="intl"> <a class="intl-us"><i>United States</i></a> <div class="dropdown countries"> <dl> <dd class="intl-us"><a href="/services/customer-success">United States</a></dd> <dd class="intl-ca"><a href="/ca/services/customer-success">Canada</a></dd> <dd class="intl-uk"><a href="/uk/services/customer-success">United Kingdom</a></dd> <dd class="intl-de"><a href="/de/services/customer-success">Germany</a></dd> <dd class="intl-fr"><a href="/fr/services/customer-success">France</a></dd> <dd class="intl-au"><a href="/au/services/customer-success">Australia</a></dd> <dd class="intl-in"><a href="/en-in/services/customer-success">India</a></dd> </dl> </div> </li> </ul> <div class="mobile-contact"> <hr /> <ul> <li><a href="tel:+18887810088">+1 (888) 781.0088</a></li> <li><a href="mailto:info@chromeriver.com">info@chromeriver.com</a></li> <li><a href="mailto:support@chromeriver.com">support@chromeriver.com</a></li> </ul> </div> </nav> </div></div> <div class="wrapper"><div class="pagetitle"> <h1>We stay connected with your organization</h1> <h4>Get the most out of your investment as your organization evolves</h4> </div></div> </header> <div id="content"> <div class="intro-bg"><div class="intro"> <h6>Chrome River’s customer success team ensures organizations are achieving the full potential of their Chrome River solutions.</h6> </div></div> <div class="wysiwyg"><div class="wrapper"> <div class="columns pad-top-3"> <div class="col-main"> <p>There’s one thing we know for sure – nothing remains the same. To that end, Chrome River has a customer success team that is dedicated to building relationships with our customers and understanding their technology goals surrounding expense and invoice management. This type of interaction helps to ensure that customers are getting the most out of their Chrome River investment as their organizations evolve.</p> <p>We want to stay connected with our customers to ensure they are achieving the full potential from our solutions, not only when they <a href="/services/professional-services">implement Chrome River</a>, but also as their requirements and needs change as their organizations grow. Of course, our support team is ready to help you on a day-to-day basis with quick answers and tips. And you can also attend Chrome River University for the latest new product guides, video tutorials and educational resources. Our customer success team builds a relationship with your organization to understand its needs as they change.</p> <p>The customer success team reaches out periodically to help customers review:</p> <ul> <li>New functionality and offerings</li> <li>Plans to roll out the software to international offices</li> <li>Subscription needs as the organization grows</li> </ul> <blockquote>I have never worked with a vendor that cares as much about what clients really want! <span class="author"><strong>Project Manager</strong> 1,000+ Professionals</span></blockquote> <blockquote>I looked up the definition of responsive and saw the Chrome River logo! <span class="author"><strong>Project Manager</strong> 1,000+ Professionals</span></blockquote> <blockquote>Chrome River may be an American company, but they absolutely know about international finance. <span class="author"><strong>Financial Controller</strong> 800 Professionals</span></blockquote> <p>Our customer success team continues to help you receive all the benefits from our software so we’re never out of step. At Chrome River, we care and our customers come first.</p> </div> <div class="col-side"> <div class="promo indigo"><a href="https://www.chromeriver.com/blog/chrome-river-leads-global-expense-players-in-building-stronger-customer-rel"> <img src="https://chromeriver.imgix.net/2014/assets/promos/promo-g2crowd.png?mtime=1520958157" alt="Customer Service and Satisfaction Matters" /> <div class="msg"> <h4>Customer Service and Satisfaction Matters</h4> <p></p> </div> <p class="act">See the Results</p> </a></div> <div class="promo cr-blue"><a href="https://emburse.chromeriver.com/expense-request-a-demo"> <img src="https://chromeriver.imgix.net/2014/assets/promos/promo-demo-mercury.png?mtime=1471896705" alt="Chrome River EXPENSE Demo - Receive a live demo of our software. You'll love it." /> <div class="msg"> <h4>Chrome River EXPENSE Demo</h4> <p>Receive a live demo of our software. You'll love it.</p> </div> <p class="act">Request a Demo</p> </a></div> </div> </div> </div></div> <div class="reminder mj-reminder"> <div class="wrapper"> <h2>Isn't it time to make the switch?</h2> <ul> <li><a href="https://emburse.chromeriver.com/website-request-a-demo" class="button cta">Request a Demo</a></li> <li><a href="tel:+18887810088">+1 (888) 781.0088</a></li> <li><a href="mailto:info@chromeriver.com">info@chromeriver.com</a></li> </ul> </div> </div> </div> <footer id="footer"><div class="wrapper"> <div class="c"> <p class="footer-logo"><a href="/" class="na"><img src="https://www.chromeriver.com/ui/04ChromeRiver_OneColor-White.svg" alt="Chrome River" /></a></p> <ul class="social"> <li><a href="https://www.linkedin.com/company/804139" class="linkedin" target="_blank"><i>LinkedIn</i></a></li> <li><a href="https://twitter.com/chromeriver" class="twitter" target="_blank"><i>Twitter</i></a></li> <li><a href="https://www.facebook.com/chromeriver" class="facebook" 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href="/customers/procurement-purchasing-an-expense-invoice-management-solution-built-to-last">Procurement</a></li> <li><a href="/customers/sales-expense-software-to-support-your-team">Sales</a></li> <li><a href="/customers/travel-managers-love-expense-visibility-analytics">Travel</a></li> <li>by Industry</li> <li><a href="/customers/accounting-firms">Accounting Firms</a></li> <li><a href="/customers/banks-and-financial-institutions">Banking & Finance</a></li> <li><a href="/customers/construction-engineering-firms">Construction and Engineering</a></li> <li><a href="/customers/consulting-agencies">Consulting</a></li> <li><a href="/customers/universities-colleges-need-expense-management">Education</a></li> <li><a href="/customers/healthcare-companies">Healthcare</a></li> <li><a href="/customers/insurance-companies">Insurance</a></li> <li><a href="/customers/law-firms">Legal</a></li> <li><a href="/customers/manufacturing-companies">Manufacturing</a></li> <li><a href="/customers/non-profits-and-non-governmental-organizations">Non-Profit</a></li> <li><a href="/customers/public-sector">Public Sector</a></li> <li><a href="/customers/global-retailers-distributors">Retail</a></li> <li><a href="/customers/sports-teams">Sports</a></li> <li><a href="/customers/high-tech-firms">Technology</a></li> <li><a href="/customers/transportation-companies">Transportation</a></li> </ul> <ul class="cell3"> <li class="sHead"><a href="/innovations">Innovations</a></li> <li><a href="/innovations/automatic-receipt-generation">Automatic Receipt Generation</a></li> <li><a href="/innovations/autobot">Automation</a></li> <li><a href="/innovations/business-rules">Business Rules</a></li> <li><a href="/innovations/accounts-payable-workflow-configurability">Configurability</a></li> <li><a href="/products/connect">Data Integrations</a></li>  <li><a href="/innovations/expense-fraud-prevention">Fraud Prevention</a></li> <li><a href="/innovations/mobility">Mobility</a></li> <li><a href="/innovations/mobile-receipt-handling">Receipt Handling</a></li> <li><a href="/innovations/saas">SaaS</a></li> <li><a href="/innovations/expense-user-interface">Traveler Experience</a></li> <li><a href="/innovations/web-application-for-expenses">Web Application</a></li> <li class="sHead lvl2"><a href="/customers">Customer Success</a></li> <li><a href="/customers">Case Studies</a></li> <li><a href="/customers/testimonials">Testimonials</a></li> <li><a href="/customers/expert-guidance">Expert Guidance</a></li> <li><a href="/customers/CFOs-Embrace-Expense-Invoice-Management">CFO Requirements</a></li> <li class="sHead lvl2"><a href="/services">Services</a></li> <li><a href="/services/emburse-solution-administrator">Emburse Solution Administrator</a></li> <li><a href="/services/emburse-insight-advisor">Emburse Insight Advisor</a></li> <li><a href="/services/emburse-auditor">Emburse Audit</a></li> <li><a href="/services/professional-services">Professional Services</a></li> <li><a href="/training">Training</a></li> <li><a href="/services/support">Support</a></li> <li><a href="/services/customer-success">Customer Success</a></li> <li><a href="/products/global-expense-regulation-baseline-templates">Country Templates</a></li> <li><a href="/services/business-travel-total-cost-of-ownership">Travel Spend Optimization</a></li> </ul> <ul class="cell4"> <li class="sHead"><a href="/resources">Resources</a></li> <li><a href="/resources/white-papers">White Papers</a></li> <li><a href="/resources/analyst-reports">Analyst Reports</a></li> <li><a href="/resources/videos">Videos</a></li> <li><a href="/resources/data-sheets">Data Sheets</a></li> <li><a href="/resources/case-studies">Case Studies</a></li> <li><a href="/resources/webinars">Webinars</a></li>   </ul> <ul class="cell5"> <li class="sHead"><a href="/company">Company</a></li> <li><a href="/company">About</a></li> <li><a href="/company/faq">FAQ</a></li> <li><a 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