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Brand Experience Articles & Resources - Qualtrics

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data-tag="rc" href="https://www.qualtrics.com/experience-management/research/">Market Research</a> <a class="nav-item id" data-tag="id" href="https://www.qualtrics.com/experience-management/industry/">Industry</a> </div> <button class="navbar-toggler collapsed" type="button" data-toggle="collapse" data-target="#sub-nav" aria-controls="navbarNav" aria-expanded="false" aria-label="Toggle navigation"></button> </div> </nav> <div class="xm-hub"> <section class="breadcrumb"> <div class="container breadcrumb-section"> <div class="row"> <div class="col-12"> <div class="breadcrumbs-wrap"> <ul class="breadcrumbs" aria-label="Breadcrumb"> <li><a href="https://www.qualtrics.com/experience-management/" class="text-gray-ally">Experience Management</a></li> <li><a href="https://www.qualtrics.com/experience-management/brand/" class="text-gray-ally"aria-current="page">Brand Experience</a></li> </ul> </div> </div> </div> </div> </section> <!-- ============================ ( L2 ) Category Page - aka Parent Page ============================= --> <section class="banner-section"> <div class="container py-7"> <div class="row mb-2"> <div class="col-xl-5 col-lg-7 col-md-9"> <h1 class="headline-small">Brand Experience Articles &amp; Resources</h1> </div> </div> <div class="row"> <div class="col-lg-7"> <hr class="hr-thick bg-gradient-90deg mb-3 mt-2"> </div> <div class="col-lg-5"> <p>We've put together this comprehensive and thorough Brand Experience guide to give you the tools and information you need to manage, strategize, measure and impact all aspects of the Brand Experience for your business.</p> </div> </div> </div> </section> <section id="cat-content-section" class="shadow-top"> <div class="container py-7"> <div class="row"> <div id="cat-sidebar" class="col-12 col-md-2"> <h2 class="section-title">Select a topic</h2> <ul class="list-unstyled"> <li class="pb-2 filter-pointer competitor-analysis " data-filter="competitor-analysis"> <a class="callout text-dark-ally text-dark-ally competitor-analysis" href="#competitor-analysis" style="color:#000;"> Competitor Analysis </a> </li> <li class="pb-2 filter-pointer market-segmentation " data-filter="market-segmentation"> <a class=" market-segmentation" href="#market-segmentation" style="color:#000;"> Market Segmentation </a> </li> <li class="pb-2 filter-pointer brand-perception " data-filter="brand-perception"> <a class=" brand-perception" href="#brand-perception" style="color:#000;"> Brand Perception </a> </li> <li class="pb-2 filter-pointer brand-awareness " data-filter="brand-awareness"> <a class=" brand-awareness" href="#brand-awareness" style="color:#000;"> Brand Awareness </a> </li> <li class="pb-2 filter-pointer brand-experience " data-filter="brand-experience"> <a class=" brand-experience" href="#brand-experience" style="color:#000;"> Brand Experience </a> </li> <li class="pb-2 filter-pointer brand-management " data-filter="brand-management"> <a class=" brand-management" href="#brand-management" style="color:#000;"> Brand Management </a> </li> <li class="pb-2 filter-pointer brand-equity " data-filter="brand-equity"> <a class=" brand-equity" href="#brand-equity" style="color:#000;"> Brand Equity </a> </li> <li class="pb-2 filter-pointer brand-tracking " data-filter="brand-tracking"> <a class=" brand-tracking" href="#brand-tracking" style="color:#000;"> Brand Tracking </a> </li> <li class="pb-2 filter-pointer brand-marketing " data-filter="brand-marketing"> <a class=" brand-marketing" href="#brand-marketing" style="color:#000;"> Brand Marketing </a> </li> <li class="pb-2 filter-pointer ad-testing " data-filter="ad-testing"> <a class=" ad-testing" href="#ad-testing" style="color:#000;"> Ad Testing </a> </li> </ul> </div> <div class="col-12 col-md-9 offset-md-3" > <div id="competitor-analysis" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2018/04/market-research-your-competitors.jpg);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/research-competitors/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Competitor Analysis</p> <p class="pl-3 headline-card headline-card-alt text-black" >Competitor analysis &#038; competitive market research</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">Part of crafting a robust brand strategy involves understanding the competitive landscape. Find out why learning this context through competitor analysis is a vital ingredient in building your competitive advantage.<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">25 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Competitor Analysis articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/research-competitors/">Competitor analysis &#038; competitive market research<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">25 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 1"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/how-to-find-competitors/">How to find and define who your competitors are<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">12 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 2"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/competitor-research-questions/">Survey Questions to Ask for Competitor Analysis<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">4 min read </span> </a> </div> </div><!--end of related see more--> </div> <div id="market-segmentation" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2020/10/market-segmentation.webp);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/what-is-market-segmentation/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Market Segmentation</p> <p class="pl-3 headline-card headline-card-alt text-black" >Market segmentation: Definition, types, benefits, &#038; best practices</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">Market segmentation helps you send the right message, every time, by efficiently targeting specific groups of consumers. Here’s how it works.<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">20 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Market Segmentation articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/what-is-market-segmentation/">Market segmentation: Definition, types, benefits, &#038; best practices<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">20 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 1"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/market-fragmentation/">What is market fragmentation?<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">9 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 2"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/geographic-segmentation/">Understanding geographic segmentation and its drawbacks<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 3"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/psychographic-segmentation/">What is psychographic segmentation? A beginner’s guide<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">11 min read </span> </a> </div> </div><!--end first 4--> <div class="row related-see-more"> <div class="col-12 col-md-6 mb-5 4"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/behavioral-segmentation/">How to use behavioral segmentation in marketing<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">20 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 5"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/demographic-segmentation/">Demographic segmentation: What it is and how to use it<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> </div><!--end of related see more--> <div class="row py-5" > <div class="see-more-action col-12 text-center" tabindex="0" role="button" aria-pressed="false" data-state="hide" data-wrapper="market-segmentation" style="cursor: pointer;"> <h3 class="headline-card" style="font-size:14px;">SEE MORE</h3> <span class="expand-indicator-readmore-down"></span> </div> </div> </div> <div id="brand-perception" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2020/12/mathilda-khoo-HLA3TAFQuQs-unsplash-scaled.webp);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/brand-perception/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Brand Perception</p> <p class="pl-3 headline-card headline-card-alt text-black" >What is brand perception and how can you measure it?</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">Customers, not companies, own brand perception. Learn what brand perception is, why it's important and how you can measure and influence it.<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">11 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Brand Perception articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-perception/">What is brand perception and how can you measure it?<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">11 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 1"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-sentiment/">Harnessing brand sentiment and the power of perception<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">18 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 2"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-intelligence/">Brand intelligence: Sorting the signal from the noise<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">12 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 3"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-recall/">What is brand recall and why is it important?<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">10 min read </span> </a> </div> </div><!--end first 4--> <div class="row related-see-more"> <div class="col-12 col-md-6 mb-5 4"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-image/">What is brand image and how do you measure it<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">10 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 5"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-identity/">Brand identity: Your complete guide<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">12 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 6"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/perception-surveys/">The complete guide to brand perception surveys<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">7 min read </span> </a> </div> </div><!--end of related see more--> <div class="row py-5" > <div class="see-more-action col-12 text-center" tabindex="0" role="button" aria-pressed="false" data-state="hide" data-wrapper="brand-perception" style="cursor: pointer;"> <h3 class="headline-card" style="font-size:14px;">SEE MORE</h3> <span class="expand-indicator-readmore-down"></span> </div> </div> </div> <div id="brand-awareness" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2018/03/brand-awareness-definition.jpg);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/what-is-brand-awareness/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Brand Awareness</p> <p class="pl-3 headline-card headline-card-alt text-black" >The ultimate guide to brand awareness</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">If consumers aren’t aware of your brand, they’ll generally never think to buy from you. Find out how to build brand awareness and why it’s important in the guide below. <br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">31 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Brand Awareness articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/what-is-brand-awareness/">The ultimate guide to brand awareness<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">31 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 1"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/how-to-increase-brand-awareness/">How to increase brand awareness: top 10 strategies<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">17 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 2"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/how-to-measure-brand-awareness/">How to measure brand awareness<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 3"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-recognition/">The beginner&#8217;s guide to brand recognition<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> </div><!--end of related see more--> </div> <div id="brand-experience" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2021/09/brand-experience-small.jpg);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/brand-experience/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Brand Experience</p> <p class="pl-3 headline-card headline-card-alt text-black" >Your ultimate guide to brand experience</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">Brand Experience (BX) incorporates elements of customer experience and employee experience to accelerate customer acquisition and drive business growth. Here’s everything you need to know… <br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">16 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Brand Experience articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-experience/">Your ultimate guide to brand experience<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">16 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 1"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/how-to-build-a-brand/">How to build a brand<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 2"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/ideal-customer-profile/">A complete guide to Ideal Customer Profiles (ICPs)<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">10 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 3"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/top-of-mind-awareness/">Top of mind awareness: Your ultimate guide<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">11 min read </span> </a> </div> </div><!--end first 4--> <div class="row related-see-more"> <div class="col-12 col-md-6 mb-5 4"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-and-customer-experience/">Brand and customer experience: Exploring a vital partnership<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">12 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 5"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-engagement/">What is brand engagement and why is it important?<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> </div><!--end of related see more--> <div class="row py-5" > <div class="see-more-action col-12 text-center" tabindex="0" role="button" aria-pressed="false" data-state="hide" data-wrapper="brand-experience" style="cursor: pointer;"> <h3 class="headline-card" style="font-size:14px;">SEE MORE</h3> <span class="expand-indicator-readmore-down"></span> </div> </div> </div> <div id="brand-management" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2022/03/sq-15.jpeg);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/brand-management/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Brand Management</p> <p class="pl-3 headline-card headline-card-alt text-black" >Your complete guide to brand management</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">What is brand management and how do you plan and execute it effectively? Learn how good brand management can help you to create memorable moments for your customers and increase your brand value.<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">20 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Brand Management articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-management/">Your complete guide to brand management<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">20 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 1"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-extension/">Brand extension strategies to propel your brand forward<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">11 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 2"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-vision/">Brand vision: what it is and how it can drive business success<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">11 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 3"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-monitoring/">Brand monitoring: definition, methods and tools<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">20 min read </span> </a> </div> </div><!--end first 4--> <div class="row related-see-more"> <div class="col-12 col-md-6 mb-5 4"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-architecture/">The complete guide to brand architecture<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">12 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 5"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-voice/">Brand voice: Definition, benefits, and tips to create one<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">9 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 6"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-name/">Choosing the perfect brand name<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">16 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 7"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-strategy/">Brand strategy: Definition &#038; guide<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">23 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 8"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/purpose/">What is brand purpose and why is it important?<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">13 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 9"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/positioning/">Your ultimate guide to brand positioning<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">26 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 10"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/reputation-management/">The complete guide to online reputation management<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">19 min read </span> </a> </div> </div><!--end of related see more--> <div class="row py-5" > <div class="see-more-action col-12 text-center" tabindex="0" role="button" aria-pressed="false" data-state="hide" data-wrapper="brand-management" style="cursor: pointer;"> <h3 class="headline-card" style="font-size:14px;">SEE MORE</h3> <span class="expand-indicator-readmore-down"></span> </div> </div> </div> <div id="brand-equity" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2019/06/hermes-rivera-265380-unsplash-1.jpg);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/brand-equity/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Brand Equity</p> <p class="pl-3 headline-card headline-card-alt text-black" >Brand equity and how to build it</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">Why are customers willing to pay higher prices for brand-name items over cheaper non-branded goods? Brand equity is the measure of the perceived worth of a brand-name product, and nurturing yours could help increase profit margins. Here’s how you can build brand equity in the eyes of those who matter most.<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">20 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Brand Equity articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-equity/">Brand equity and how to build it<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">20 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 1"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-research/">Brand research: What it is and how to do it<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 2"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/keller-vs-aaker/">Customer-based brand equity models: Keller vs. Aaker<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">10 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 3"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/value/">What is brand value and how can you measure and improve it?<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">7 min read </span> </a> </div> </div><!--end first 4--> <div class="row related-see-more"> <div class="col-12 col-md-6 mb-5 4"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-equity-questions/">Brand equity research: Asking the right questions<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">5 min read </span> </a> </div> </div><!--end of related see more--> <div class="row py-5" > <div class="see-more-action col-12 text-center" tabindex="0" role="button" aria-pressed="false" data-state="hide" data-wrapper="brand-equity" style="cursor: pointer;"> <h3 class="headline-card" style="font-size:14px;">SEE MORE</h3> <span class="expand-indicator-readmore-down"></span> </div> </div> </div> <div id="brand-tracking" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2018/03/brand-tracking-guide.jpg);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/brand-tracking-guide/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Brand Tracking</p> <p class="pl-3 headline-card headline-card-alt text-black" >Brand tracking: Everything you need to know</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">Are you tracking the performance of your organization’s most valuable asset - its brand? You can measure brand tracking across many platforms, and we'll show you how below. <br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">14 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Brand Tracking articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-tracking-guide/">Brand tracking: Everything you need to know<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 1"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-trust/">What is brand trust and why is it so important?<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">12 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 2"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-health/">Brand health: How to measure and heal a sick brand<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">15 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 3"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-loyalty/">Brand loyalty: What it is and how to build it<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> </div><!--end first 4--> <div class="row related-see-more"> <div class="col-12 col-md-6 mb-5 4"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-tracking-metrics/">Brand metrics: What to measure in your brand tracking study<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">12 min read </span> </a> </div> </div><!--end of related see more--> <div class="row py-5" > <div class="see-more-action col-12 text-center" tabindex="0" role="button" aria-pressed="false" data-state="hide" data-wrapper="brand-tracking" style="cursor: pointer;"> <h3 class="headline-card" style="font-size:14px;">SEE MORE</h3> <span class="expand-indicator-readmore-down"></span> </div> </div> </div> <div id="brand-marketing" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2022/02/sq-6.jpeg);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/brand-marketing/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Brand Marketing</p> <p class="pl-3 headline-card headline-card-alt text-black" >The complete guide to brand marketing</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">Learn how successful brand marketing can elevate your company’s presence, reputation, and recall in the eyes of your target audience.<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">14 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Brand Marketing articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/brand-marketing/">The complete guide to brand marketing<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">14 min read </span> </a> </div> <div class="col-12 col-md-6 mb-5 1"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/marketing-effectiveness/">Marketing effectiveness: How to exhibit value<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">12 min read </span> </a> </div> </div><!--end of related see more--> </div> <div id="ad-testing" class="target-menu py-6 border-count border-bottom" > <div class="row" > <div class="col-12 col-md-4 mb-5 thumbnail-leaf lg-thumb" style="background-image:url(https://www.qualtrics.com/m/assets/wp-content/uploads/2020/12/successful-advertising-scaled.webp);"></div> <div class="col-12 col-md-8 mb-5"> <a class="text-black" href="https://www.qualtrics.com/experience-management/brand/how-to-run-a-successful-ad-testing-program/"> <p class="pl-3 mb-2 callout text-gray-ally" style="text-transform:uppercase;">Ad Testing</p> <p class="pl-3 headline-card headline-card-alt text-black" >How to run a successful ad testing program</p> <p class="pl-3 callout mt-3" style="line-height:1.4;font-size: 18px;font-weight:400;">Learn how to give your advertising the best chance of success with an insight-driven testing process. <br /><span style="font-size: .9375rem;font-weight: 400;line-height: 2.6;">15 min read </span></p> </a> </div> <div class="col-12 mb-5"> <p class="headline-card text-dark-ally text-dark-ally" > More Ad Testing articles</p> </div> </div> <div class="row "> <div class="col-12 col-md-6 mb-5 0"> <a class="headline-card text-black" href="https://www.qualtrics.com/experience-management/brand/how-to-run-a-successful-ad-testing-program/">How to run a successful ad testing program<br /><span style="font-size: .9375rem;font-weight: 400;line-height: 1.6;">15 min read </span> </a> </div> </div><!--end of related see more--> </div> </div> </div> </div> </section> <section id="cat-footer-section" class="content-hub-footer-section bg-white shadow-top bx" data-swiftype-name="body" data-swiftype-type="text" style="z-index:3; position:relative;"> <div class="container py-7"> <div class="content-block row py-4"> <div class="match-heights col-md-3"> <h2 class="feature-module">Brand experience is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.</h2> </div> <div class="match-heights col-md-1"> <div class="vert-line"></div> </div> <div class="match-heights col-md-8 category-content"><p>Over the past ten years, consumers have grown more and more skeptical of the promises brands shout at them, leaving organizations with a painful discovery—what worked for brands in the past is becoming less and less relevant today. Messages come and go, but consumers remember the experience they have interacting with a brand, and that experience pays: Brand advocates are 50% more likely to influence a purchase.</p> <p>Building lasting brands is more challenging than ever, and companies need to relentlessly monitor and improve how their brands are perceived. Managing brand experience helps increase sales volume, command a higher price for products, and create motivating brand perceptions. 80% of consumers say they are more loyal to brands that find ways to stay relevant in their lives.</p> </div> </div> </div> </section> </div> <!-- XM Hub Custom JS with version number to prevent loading cached version --> <script src="https://www.qualtrics.com/m/assets/dist/js/libraries/swiper.min.js" defer></script> <script src="https://www.qualtrics.com/m/assets/dist/js/modules/xm-hub-2024-09.js" defer></script> <!-- Breadcrumb Structured Data --> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BreadcrumbList", "itemListElement": [ {"@type":"ListItem","position":1,"item":{"@id":"https:\/\/www.qualtrics.com\/experience-management\/brand\/","name":"Brand Experience"}} ] } </script> <script type="text/javascript"> window.postCategoryInitials = 'bx'; window.seeMoreText = 'SEE MORE'; window.seeLessText = 'SEE LESS'; </script> 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data-us-name="Colombia" value="Colombia">Colombia</option><option data-code="KM" data-us-name="Comoros" value="Comoros">Comoros</option><option data-code="CG" data-us-name="Congo, The Republic of the" value="Congo, The Republic of the">Congo, The Republic of the</option><option data-code="CK" data-us-name="Cook Islands" value="Cook Islands">Cook Islands</option><option data-code="CR" data-us-name="Costa Rica" value="Costa Rica">Costa Rica</option><option data-code="HR" data-us-name="Croatia" value="Croatia">Croatia</option><option data-code="CW" data-us-name="Curaçao" value="Curaçao">Curaçao</option><option data-code="CY" data-us-name="Cyprus" value="Cyprus">Cyprus</option><option data-code="CZ" data-us-name="Czech Republic" value="Czech Republic">Czech Republic</option><option data-code="CI" data-us-name="Côte d'Ivoire" value="Côte d'Ivoire">Côte d'Ivoire</option><option data-code="DK" data-us-name="Denmark" value="Denmark">Denmark</option><option data-code="DJ" data-us-name="Djibouti" value="Djibouti">Djibouti</option><option data-code="DM" data-us-name="Dominica" value="Dominica">Dominica</option><option data-code="DO" data-us-name="Dominican Republic" value="Dominican Republic">Dominican Republic</option><option data-code="EC" data-us-name="Ecuador" value="Ecuador">Ecuador</option><option data-code="EG" data-us-name="Egypt" value="Egypt">Egypt</option><option data-code="SV" data-us-name="El Salvador" value="El Salvador">El Salvador</option><option data-code="GQ" data-us-name="Equatorial Guinea" value="Equatorial Guinea">Equatorial Guinea</option><option data-code="ER" data-us-name="Eritrea" value="Eritrea">Eritrea</option><option data-code="EE" data-us-name="Estonia" value="Estonia">Estonia</option><option data-code="SZ" data-us-name="Eswatini" value="Eswatini">Eswatini</option><option data-code="ET" data-us-name="Ethiopia" value="Ethiopia">Ethiopia</option><option data-code="FK" data-us-name="Falkland Islands (Malvinas)" value="Falkland Islands (Malvinas)">Falkland Islands (Malvinas)</option><option data-code="FO" data-us-name="Faroe Islands" value="Faroe Islands">Faroe Islands</option><option data-code="FJ" data-us-name="Fiji" value="Fiji">Fiji</option><option data-code="FI" data-us-name="Finland" value="Finland">Finland</option><option data-code="FR" data-us-name="France" value="France">France</option><option data-code="GF" data-us-name="French Guiana" value="French Guiana">French Guiana</option><option data-code="PF" data-us-name="French Polynesia" value="French Polynesia">French Polynesia</option><option data-code="TF" data-us-name="French Southern Territories" value="French Southern Territories">French Southern Territories</option><option data-code="GA" data-us-name="Gabon" value="Gabon">Gabon</option><option data-code="GM" data-us-name="Gambia" value="Gambia">Gambia</option><option data-code="GE" data-us-name="Georgia" value="Georgia">Georgia</option><option data-code="DE" data-us-name="Germany" value="Germany">Germany</option><option data-code="GH" data-us-name="Ghana" value="Ghana">Ghana</option><option data-code="GI" data-us-name="Gibraltar" value="Gibraltar">Gibraltar</option><option data-code="GR" data-us-name="Greece" value="Greece">Greece</option><option data-code="GL" data-us-name="Greenland" value="Greenland">Greenland</option><option data-code="GD" data-us-name="Grenada" value="Grenada">Grenada</option><option data-code="GP" data-us-name="Guadeloupe" value="Guadeloupe">Guadeloupe</option><option data-code="GU" data-us-name="Guam" value="Guam">Guam</option><option data-code="GT" data-us-name="Guatemala" value="Guatemala">Guatemala</option><option data-code="GG" data-us-name="Guernsey" value="Guernsey">Guernsey</option><option data-code="GN" data-us-name="Guinea" value="Guinea">Guinea</option><option data-code="GW" data-us-name="Guinea-Bissau" value="Guinea-Bissau">Guinea-Bissau</option><option data-code="GY" data-us-name="Guyana" value="Guyana">Guyana</option><option 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value="Ireland">Ireland</option><option data-code="IM" data-us-name="Isle of Man" value="Isle of Man">Isle of Man</option><option data-code="IL" data-us-name="Israel" value="Israel">Israel</option><option data-code="IT" data-us-name="Italy" value="Italy">Italy</option><option data-code="JM" data-us-name="Jamaica" value="Jamaica">Jamaica</option><option data-code="JA" data-us-name="Japan" value="Japan">Japan</option><option data-code="JE" data-us-name="Jersey" value="Jersey">Jersey</option><option data-code="JO" data-us-name="Jordan" value="Jordan">Jordan</option><option data-code="KZ" data-us-name="Kazakhstan" value="Kazakhstan">Kazakhstan</option><option data-code="KE" data-us-name="Kenya" value="Kenya">Kenya</option><option data-code="KI" data-us-name="Kiribati" value="Kiribati">Kiribati</option><option data-code="KW" data-us-name="Kuwait" value="Kuwait">Kuwait</option><option data-code="KG" data-us-name="Kyrgyzstan" value="Kyrgyzstan">Kyrgyzstan</option><option data-code="LA" 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