reliance | SPT Labtech

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Through our innovative solutions and state-of-the-art tools, we believe we can make a real difference to human health</span> </a> <a class="abt-link1" href="https://www.sptlabtech.com/spt-partners"> <span class="nav-hd3">Partners</span> <span class="nav-desc3">Collaboration is key in our mission to make a real difference to human health. 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dnd-section main_area-row-3-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1628067362156" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1628067362156_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h2><span>reliance helps to advance your research goals throughout the life of your instrument</span></h2> <p>reliance is SPT Labtech's refreshed Service and Support brand that gives you a 'Best-in-Class' partner throughout the life of your instrument helping to minimize downtime, maintain optimal performance, and gives you absolute confidence to assure research success.  Our products are renowned for their industry-leading reliability and efficiency. With our reliance service, you have access to a dedicated support team to safeguard your investment and secure your productivity.</p> <div class="anchor-point" id="video"> </div></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-7 main_area-row-4-max-width-section-centering dnd-section main_area-row-4-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1631106691214" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1631106691214_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><div class="hs-responsive-embed-wrapper hs-responsive-embed" style="width: 100%; height: auto; position: relative; overflow: hidden; padding: 0; max-width: 560px; max-height: 315px; min-width: 256px; margin: 0px auto; display: block;"> <div class="hs-responsive-embed-inner-wrapper" style="position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0;"><iframe class="hs-responsive-embed-iframe" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: none;" title="YouTube video player" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" xml="lang" src="https://www.youtube.com/embed/AHPDNu1gymg" width="560" height="315" frameborder="0" allowfullscreen data-service="youtube"></iframe></div> </div></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">  <div class="company-value-module" id="icon-text-block"> <div class="container bullet-list-points"> <div class="company-value-inr"> <h2>What reliance offers our customers</h2> <div class="row"> <div class="col-md-3"> <div class="value-block text-center"> <i> <img src="https://www.sptlabtech.com/hs-fs/hubfs/resources-icon-case-study.png?width=98&height=98&name=resources-icon-case-study.png" alt="resources-icon-case-study" loading="" width="98" height="98" srcset="https://www.sptlabtech.com/hs-fs/hubfs/resources-icon-case-study.png?width=49&height=49&name=resources-icon-case-study.png 49w, https://www.sptlabtech.com/hs-fs/hubfs/resources-icon-case-study.png?width=98&height=98&name=resources-icon-case-study.png 98w, https://www.sptlabtech.com/hs-fs/hubfs/resources-icon-case-study.png?width=147&height=147&name=resources-icon-case-study.png 147w, https://www.sptlabtech.com/hs-fs/hubfs/resources-icon-case-study.png?width=196&height=196&name=resources-icon-case-study.png 196w, https://www.sptlabtech.com/hs-fs/hubfs/resources-icon-case-study.png?width=245&height=245&name=resources-icon-case-study.png 245w, https://www.sptlabtech.com/hs-fs/hubfs/resources-icon-case-study.png?width=294&height=294&name=resources-icon-case-study.png 294w" sizes="(max-width: 98px) 100vw, 98px"> </i> <span>Ensure consistent access to our expertise to enable innovation</span> <p>Through reliance service contracts customers gain preferential access to the collective expertise of the reliance team to jointly address research challenges and further innovation.</p> </div> </div> <div class="col-md-3"> <div class="value-block text-center"> <i> <img src="https://www.sptlabtech.com/hs-fs/hubfs/graph-icon.png?width=98&height=98&name=graph-icon.png" alt="graph-icon" loading="" width="98" height="98" srcset="https://www.sptlabtech.com/hs-fs/hubfs/graph-icon.png?width=49&height=49&name=graph-icon.png 49w, https://www.sptlabtech.com/hs-fs/hubfs/graph-icon.png?width=98&height=98&name=graph-icon.png 98w, https://www.sptlabtech.com/hs-fs/hubfs/graph-icon.png?width=147&height=147&name=graph-icon.png 147w, https://www.sptlabtech.com/hs-fs/hubfs/graph-icon.png?width=196&height=196&name=graph-icon.png 196w, https://www.sptlabtech.com/hs-fs/hubfs/graph-icon.png?width=245&height=245&name=graph-icon.png 245w, https://www.sptlabtech.com/hs-fs/hubfs/graph-icon.png?width=294&height=294&name=graph-icon.png 294w" sizes="(max-width: 98px) 100vw, 98px"> </i> <span>Optimize research processes </span> <p>Our dedicated application scientists will help you to advance your research with technical expertise, assay development and technology transfer services.</p> </div> </div> <div class="col-md-3"> <div class="value-block text-center"> <i> <img src="https://www.sptlabtech.com/hs-fs/hubfs/clock-icon-1.png?width=80&height=79&name=clock-icon-1.png" alt="clock-icon-1" loading="" width="80" height="79" srcset="https://www.sptlabtech.com/hs-fs/hubfs/clock-icon-1.png?width=40&height=40&name=clock-icon-1.png 40w, https://www.sptlabtech.com/hs-fs/hubfs/clock-icon-1.png?width=80&height=79&name=clock-icon-1.png 80w, https://www.sptlabtech.com/hs-fs/hubfs/clock-icon-1.png?width=120&height=119&name=clock-icon-1.png 120w, https://www.sptlabtech.com/hs-fs/hubfs/clock-icon-1.png?width=160&height=158&name=clock-icon-1.png 160w, https://www.sptlabtech.com/hs-fs/hubfs/clock-icon-1.png?width=200&height=198&name=clock-icon-1.png 200w, https://www.sptlabtech.com/hs-fs/hubfs/clock-icon-1.png?width=240&height=237&name=clock-icon-1.png 240w" sizes="(max-width: 80px) 100vw, 80px"> </i> <span>Maximize productivity and minimize downtime </span> <p>Field service engineers ensure the optimal performance of your instrument throughout its life. Working with research teams remotely and on-site, we provide continuity and seamless service; typically, one field service engineer will take care of an incident from start to finish to streamline communication.</p> </div> </div> <div class="col-md-3"> <div class="value-block text-center"> <i> <img src="https://www.sptlabtech.com/hs-fs/hubfs/light-bulb-icon.png?width=98&height=98&name=light-bulb-icon.png" alt="light-bulb-icon" loading="" width="98" height="98" srcset="https://www.sptlabtech.com/hs-fs/hubfs/light-bulb-icon.png?width=49&height=49&name=light-bulb-icon.png 49w, https://www.sptlabtech.com/hs-fs/hubfs/light-bulb-icon.png?width=98&height=98&name=light-bulb-icon.png 98w, https://www.sptlabtech.com/hs-fs/hubfs/light-bulb-icon.png?width=147&height=147&name=light-bulb-icon.png 147w, https://www.sptlabtech.com/hs-fs/hubfs/light-bulb-icon.png?width=196&height=196&name=light-bulb-icon.png 196w, https://www.sptlabtech.com/hs-fs/hubfs/light-bulb-icon.png?width=245&height=245&name=light-bulb-icon.png 245w, https://www.sptlabtech.com/hs-fs/hubfs/light-bulb-icon.png?width=294&height=294&name=light-bulb-icon.png 294w" sizes="(max-width: 98px) 100vw, 98px"> </i> <span>Empower your team with vital knowledge</span> <p>reliance instrument training empowers your team and equips them with the right knowledge to maximize the potential of your investment.</p> </div> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-11 main_area-row-6-padding dnd-section main_area-row-6-max-width-section-centering"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-12 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1631277576948" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1631277576948_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h6><strong>Technical support</strong></h6> <p>Our team of field service engineers deliver telephone, remote and on-site support including onsite preventative maintenance visits.</p> <h6><strong>Application support</strong></h6> <p>Our experienced Field Application Scientists provide expert scientific advice and help install instruments, design applications and optimize workflows for drug discovery, genomics, structural biology and protein crystallography research.</p> <h6><strong>Instrument relocation</strong></h6> <p>This service offers managed, secure relocation of any SPT Labtech instrument and incorporates:</p> <ul> <li aria-level="1">pre-inspection of the instrument</li> <li aria-level="1">decommissioning, dismantling and transit preparation</li> <li aria-level="1">transport to the new location</li> <li aria-level="1">reinstallation and commissioning</li> </ul> <h6><strong><br>Training</strong></h6> <p><span>Access to expert knowledge is a cornerstone of success. Our tailored instrument courses cover basic operation and best practice, and application advice  to enhance user productivity and maximize return on investment.</span></p> <h6 style="font-weight: bold;"><strong>Documentation</strong></h6> <p>Our Field Service Engineers provide documented verification of instrument compliance with industry standards and regulations:</p> <ul> <li>Installation Qualification (IQ)</li> </ul> <p> </p></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-13 dnd-section main_area-row-7-max-width-section-centering main_area-row-7-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-14 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1628846190637" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1628846190637_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h2>Stay connected and protected with reliance service contracts and warranty</h2> <p><span>Retain peace of mind, and optimize productivity with extended warranties and service contracts for your instrument.  You can purchase an extended warranty with your new instrument, and stay connected and protected beyond the extended warranty period with reliance remote, maintain and complete service contracts. Our flexible options allow you to benefit from a support package that works for your instrument, your company and your scientific needs. No matter the level you choose, you can be confident of reliance's responsiveness, expertise, and dedication to customer experience.</span><span></span></p> <a id="tech-spec-block" data-hs-anchor="true"></a></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1628846162114" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><style> .beneifit-inner-title::after { content: none !important; } </style>  <div class="beneifit-module-block" id=""> <div class="container bullet-list-points"> <div class="beneifit-inner"> <div class="beneifit-spec-tab"> <ul class="nav nav-tabs"> <li><a class="active" data-toggle="tab" href="#tabCnt1">reliance complete</a></li> <li><a data-toggle="tab" href="#tabCnt2">reliance maintain</a></li> <li><a data-toggle="tab" href="#tabCnt3">reliance remote</a></li> <li><a data-toggle="tab" href="#tabCnt4">reliance core essentials</a></li> <li><a data-toggle="tab" href="#tabCnt5">reliance warranty</a></li> </ul> <div class="tab-content"> <div id="tabCnt1" class="tab-pane in active "> <p><img src="https://www.sptlabtech.com/hs-fs/hubfs/reliance_complete_fullCol%E2%94%AC%C2%AB.png?width=200&height=143&name=reliance_complete_fullCol%E2%94%AC%C2%AB.png" alt="reliance_complete_fullCol┬«" width="200" height="143" loading="lazy" style="height: auto; max-width: 100%; width: 200px;" srcset="https://www.sptlabtech.com/hs-fs/hubfs/reliance_complete_fullCol%E2%94%AC%C2%AB.png?width=100&height=72&name=reliance_complete_fullCol%E2%94%AC%C2%AB.png 100w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_complete_fullCol%E2%94%AC%C2%AB.png?width=200&height=143&name=reliance_complete_fullCol%E2%94%AC%C2%AB.png 200w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_complete_fullCol%E2%94%AC%C2%AB.png?width=300&height=215&name=reliance_complete_fullCol%E2%94%AC%C2%AB.png 300w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_complete_fullCol%E2%94%AC%C2%AB.png?width=400&height=286&name=reliance_complete_fullCol%E2%94%AC%C2%AB.png 400w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_complete_fullCol%E2%94%AC%C2%AB.png?width=500&height=358&name=reliance_complete_fullCol%E2%94%AC%C2%AB.png 500w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_complete_fullCol%E2%94%AC%C2%AB.png?width=600&height=429&name=reliance_complete_fullCol%E2%94%AC%C2%AB.png 600w" sizes="(max-width: 200px) 100vw, 200px"></p> <p><span style="color: #d40f7d;"><strong>complete</strong></span> is our <span style="color: #d40f7d;"><strong>fully comprehensive</strong></span> service contract with cover for all parts and labor with any site visit, priority response times, initial response time within 4 hours.</p> <hr> <p>You benefit from unlimited telephone, email and remote access support, along with the security of your annual preventative maintenance on-site visit. We help advance your research efforts by providing application software updates and remote application support to meet the evolving requirements of today’s fast-paced research environment. Further, you benefit from training for up to 4 users with your preventative maintenance visit – ensuring that as your team changes and grows, you grow your knowledge base of working with your SPT Labtech instrument.</p> <p><em>*benefits may differ for some apricot and BioMicroLab products. Please contact reliance for details</em><br><br></p> <p> </p> <p> </p> </div> <div id="tabCnt2" class="tab-pane in "> <p><img src="https://www.sptlabtech.com/hs-fs/hubfs/reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png?width=200&height=98&name=reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png" alt="reliance_maintain_fullCol┬«-1" width="200" height="98" loading="lazy" style="height: auto; max-width: 100%; width: 200px;" srcset="https://www.sptlabtech.com/hs-fs/hubfs/reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png?width=100&height=49&name=reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png 100w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png?width=200&height=98&name=reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png 200w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png?width=300&height=147&name=reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png 300w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png?width=400&height=196&name=reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png 400w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png?width=500&height=245&name=reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png 500w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png?width=600&height=294&name=reliance_maintain_fullCol%E2%94%AC%C2%AB-1.png 600w" sizes="(max-width: 200px) 100vw, 200px"></p> <p>With our reliance <span style="color: #d40f7d;"><strong>maintain</strong></span> service contract, you can expect an initial response to any incident within an 8 hour turnaround time.</p> <hr> <p>You benefit from the same unlimited telephone, email and remote access support as our remote service, with the added benefit of an annual preventative maintenance on-site visit to keep your instrument in optimal condition. Your research team can ensure value from your instrument and access additional flexibility with application software updates, remote application support and discounted parts and labor as required.</p> <p>*benefits may differ for some apricot and BioMicroLab products. Please contact reliance for details</p> </div> <div id="tabCnt3" class="tab-pane in "> <p><img src="https://www.sptlabtech.com/hs-fs/hubfs/reliance_remote_fullCol%E2%94%AC%C2%AB.png?width=200&height=143&name=reliance_remote_fullCol%E2%94%AC%C2%AB.png" alt="reliance_remote_fullCol┬«" width="200" height="143" loading="lazy" style="height: auto; max-width: 100%; width: 200px;" srcset="https://www.sptlabtech.com/hs-fs/hubfs/reliance_remote_fullCol%E2%94%AC%C2%AB.png?width=100&height=72&name=reliance_remote_fullCol%E2%94%AC%C2%AB.png 100w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_remote_fullCol%E2%94%AC%C2%AB.png?width=200&height=143&name=reliance_remote_fullCol%E2%94%AC%C2%AB.png 200w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_remote_fullCol%E2%94%AC%C2%AB.png?width=300&height=215&name=reliance_remote_fullCol%E2%94%AC%C2%AB.png 300w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_remote_fullCol%E2%94%AC%C2%AB.png?width=400&height=286&name=reliance_remote_fullCol%E2%94%AC%C2%AB.png 400w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_remote_fullCol%E2%94%AC%C2%AB.png?width=500&height=358&name=reliance_remote_fullCol%E2%94%AC%C2%AB.png 500w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_remote_fullCol%E2%94%AC%C2%AB.png?width=600&height=429&name=reliance_remote_fullCol%E2%94%AC%C2%AB.png 600w" sizes="(max-width: 200px) 100vw, 200px"></p> <p>With our <span style="color: #d40f7d;"><strong>remote</strong></span> service contract, you benefit from the reassurance of a 12 hour initial response time for any incidents and unlimited telephone and email support.</p> <hr> <p>Our field service engineers are on-hand for unlimited remote access support via TeamViewer. We know that your scientific research doesn’t stop and neither does reliance</p> </div> <div id="tabCnt4" class="tab-pane in "> <p><img src="https://www.sptlabtech.com/hs-fs/hubfs/reliance_service_fullCol_%E2%94%AC%C2%AB.png?width=250&height=177&name=reliance_service_fullCol_%E2%94%AC%C2%AB.png" width="250" height="177" loading="lazy" alt="reliance core essentials" style="height: auto; max-width: 100%; width: 250px;" srcset="https://www.sptlabtech.com/hs-fs/hubfs/reliance_service_fullCol_%E2%94%AC%C2%AB.png?width=125&height=89&name=reliance_service_fullCol_%E2%94%AC%C2%AB.png 125w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_service_fullCol_%E2%94%AC%C2%AB.png?width=250&height=177&name=reliance_service_fullCol_%E2%94%AC%C2%AB.png 250w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_service_fullCol_%E2%94%AC%C2%AB.png?width=375&height=266&name=reliance_service_fullCol_%E2%94%AC%C2%AB.png 375w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_service_fullCol_%E2%94%AC%C2%AB.png?width=500&height=354&name=reliance_service_fullCol_%E2%94%AC%C2%AB.png 500w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_service_fullCol_%E2%94%AC%C2%AB.png?width=625&height=443&name=reliance_service_fullCol_%E2%94%AC%C2%AB.png 625w, https://www.sptlabtech.com/hs-fs/hubfs/reliance_service_fullCol_%E2%94%AC%C2%AB.png?width=750&height=531&name=reliance_service_fullCol_%E2%94%AC%C2%AB.png 750w" sizes="(max-width: 250px) 100vw, 250px"></p> <p>*for apricot<sup>®</sup> S1, S2 and S3</p> <p>With our <span style="color: #d40f7d;"><strong>core essentials</strong></span> service contract, you can expect an initial response to any incident within an 12-hour turnaround time.</p> <hr> <p>You benefit from the same unlimited telephone, email and remote access support as our reliance remote contracts, with the added benefit of an annual core refurbishment exchange for your <strong>apricot S series instrument</strong> to keep your instrument in optimal condition. Your research team can ensure value from your instrument with access to advice on its maintenance and discounted parts and labor as required.</p> </div> <div id="tabCnt5" class="tab-pane in "> <p>Every SPT Labtech instrument comes with a warranty agreement to safeguard your instrument and ensure optimal performance. A reliance standard warranty provides fast incident response time, on-site attendance for corrective actions, as well as unlimited telephone, email assistance and remote access support.</p> <p>Our field service engineers and application scientists will be on hand to help you with any remote application support needed during those critical first 12 months, as well as software updates.</p> <p>Training is essential for optimal performance, and we will get your team up and running efficiently to ensure you start getting full value from your investment right away. During the standard warranty period, replacement parts, labor, and call out are provided free of charge.</p> <p>We help you retain that peace of mind through an <span style="color: #d40f7d;"><strong>extended warranty</strong></span> purchased at the same time as your new instrument ensuring the same cast-iron reliability for a further 12 months.</p> <p> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-16 dnd-section main_area-row-8-padding main_area-row-8-margin main_area-row-8-max-width-section-centering"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell cell_16288518961992-background-image cell_16288518961992-background-layers dnd-column cell_16288518961992-padding" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-17 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1628851840996" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1628851840996_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h2><span style="color: #ffffff;">Interested in reliance?</span></h2> <p><span style="color: #ffffff;"><span>Have a question about reliance, or looking to set up a support package for your product?</span></span></p> <p><span style="color: #ffffff;">Get in touch by clicking the button below and we will get back to you.</span></p> <p><span style="color: #ffffff;"></span></p><div class="hs-web-interactive-inline" style="" data-hubspot-wrapper-cta-id="168279607225"> <style data-hubspot-cta-style="hs-inline-web-interactive-168279607225"> a.hs-inline-web-interactive-168279607225 { cursor: pointer !important; } a.hs-inline-web-interactive-168279607225:hover { } a.hs-inline-web-interactive-168279607225:active { } a.hs-inline-web-interactive-168279607225:active:hover { } </style> <span class="hs-cta-wrapper hs-web-interactive-wrapper"><span class="hs-cta-node hs-web-interactive-node"> <a href="https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLIgWtby4BwYQDb4FpbY4ttsse4XTMA8eYJB90kSdfVyZAD1kzLo8fpu9PBQ%2By2zULPio%2BoCb2k1rWS3priLt5nUGYiJsuJV3VqisdD18hpriT3Zv3Box4IAxffs2uKYDg542Gd5ceTcYvbGbZiltU2iIrrUVm7OgtxxaIgzOhGIzamblvgZrb%2F1bIb0kRIH43zfj3OpBZc%3D&portalId=6586853" class="hs-inline-web-interactive-168279607225 btn pink-btn " data-hubspot-cta-id="168279607225"> Inquire about reliance </a> </span></span> </div></span><p></p></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-18 dnd-section main_area-row-9-max-width-section-centering main_area-row-9-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-19 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1628847337543" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style> .testimonial-module{background: linear-gradient(135deg, rgba(0, 0, 0,0.0) 0%,rgba(0, 0, 0,0.0) 100%);} .support-pg-test-slider .owl-nav > button.owl-prev {background: url(//www.sptlabtech.com/hubfs/raw_assets/public/SPT-Labtech-2021/SPT-Labtech-Theme-2021/images/left-chevron.svg) no-repeat center;left: 0;} .support-pg-test-slider .owl-nav > button.owl-next {background: url(//www.sptlabtech.com/hubfs/raw_assets/public/SPT-Labtech-2021/SPT-Labtech-Theme-2021/images/right-chevron.svg) no-repeat center;right: 0;} @media only screen and (max-width: 1439px){ .support-pg-test-slider .owl-nav > button.owl-prev{left: -45px;} .support-pg-test-slider .owl-nav > button.owl-next{right: -45px;} } </style> <div class="testimonial-module" id="testimonials"> <div class="container testimonial-data bullet-list-points"> <div class="support-pg-test-inr"> <h2>What our customers say about reliance</h2> <div class="owl-carousel support-pg-test-slider"> <div class="item"> <div class="customer-support-block text-center"> <i> <img src="https://www.sptlabtech.com/hubfs/Website/12%20-%20Support/Chan-Zuckerberg-biohub-logo.png" alt="Chan-Zuckerberg-biohub-logo" loading="lazy" style="max-width: 100%; height: auto;"> </i> <span class="review"><p>“The mosquito has been running smoothly ever since! We are so grateful for your help. Because of your awesome support, we were able to wrap up a major project related to COVID19 sequencing support for County Departments of Public Health on time, according to our commitments. This was fantastic!”</p></span> <div class="customer-info"> Amy Kistler PhD, MPH<br>Group Leader, Infectious Diseases<br>Chan Zuckerberg Biohub </div> </div> </div> <div class="item"> <div class="customer-support-block text-center"> <i> <img src="https://www.sptlabtech.com/hubfs/Website/12%20-%20Support/customer-testimonial--AI-digital.png" alt="customer-testimonial--AI-digital" loading="lazy" style="max-width: 100%; height: auto;"> </i> <span class="review"><p>“I would just like to say a big thank you to the SPT team for all your hard work on this project. You have been a great supplier to work with.”</p></span> <div class="customer-info"> Dr. Stephanie Smith MSci<br>Bioscience Project Manager<br>AI Digital - NHS Megalab install </div> </div> </div> <div class="item"> <div class="customer-support-block text-center"> <i> <img src="https://www.sptlabtech.com/hs-fs/hubfs/Transnetyx_square.png?width=144&height=144&name=Transnetyx_square.png" alt="Transnetyx" loading="lazy" width="144" height="144" style="max-width: 100%; height: auto;" srcset="https://www.sptlabtech.com/hs-fs/hubfs/Transnetyx_square.png?width=72&height=72&name=Transnetyx_square.png 72w, https://www.sptlabtech.com/hs-fs/hubfs/Transnetyx_square.png?width=144&height=144&name=Transnetyx_square.png 144w, https://www.sptlabtech.com/hs-fs/hubfs/Transnetyx_square.png?width=216&height=216&name=Transnetyx_square.png 216w, https://www.sptlabtech.com/hs-fs/hubfs/Transnetyx_square.png?width=288&height=288&name=Transnetyx_square.png 288w, https://www.sptlabtech.com/hs-fs/hubfs/Transnetyx_square.png?width=360&height=360&name=Transnetyx_square.png 360w, https://www.sptlabtech.com/hs-fs/hubfs/Transnetyx_square.png?width=432&height=432&name=Transnetyx_square.png 432w" sizes="(max-width: 144px) 100vw, 144px"> </i> <span class="review"><p>"Your Field Service Engineer did a great job on the installation. It’s clear that the reliance<sup>®</sup> team have understood our goals and needs, which really makes a difference. They have been a pleasure to work with and are excellent at what they do, providing a very thorough and knowledgeable service.”</p></span> <div class="customer-info"> James King<br>Operations Manager<br>Transnetyx </div> </div> </div> <div class="item"> <div class="customer-support-block text-center"> <i> <img src="https://www.sptlabtech.com/hs-fs/hubfs/Novartis%20144x144.png?width=200&height=200&name=Novartis%20144x144.png" alt="Novartis" loading="lazy" width="200" height="200" style="max-width: 100%; height: auto;" srcset="https://www.sptlabtech.com/hs-fs/hubfs/Novartis%20144x144.png?width=100&height=100&name=Novartis%20144x144.png 100w, https://www.sptlabtech.com/hs-fs/hubfs/Novartis%20144x144.png?width=200&height=200&name=Novartis%20144x144.png 200w, https://www.sptlabtech.com/hs-fs/hubfs/Novartis%20144x144.png?width=300&height=300&name=Novartis%20144x144.png 300w, https://www.sptlabtech.com/hs-fs/hubfs/Novartis%20144x144.png?width=400&height=400&name=Novartis%20144x144.png 400w, https://www.sptlabtech.com/hs-fs/hubfs/Novartis%20144x144.png?width=500&height=500&name=Novartis%20144x144.png 500w, https://www.sptlabtech.com/hs-fs/hubfs/Novartis%20144x144.png?width=600&height=600&name=Novartis%20144x144.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </i> <span class="review"><p>“As a daily user of the Lab2Lab system, I appreciate that SPT Labtech has established a local service and support office. This has accelerated the on-site response time for service calls. Additionally, I want to highlight the efficiency of SPT Labtech’s phone support and remote troubleshooting, which have proven to be effective on numerous occasions."</p></span> <div class="customer-info"> Ingo Muckenschnabel<br>Senior Manager<br>Novartis </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-global-resource-path="SPT-Labtech-2021/SPT-Labtech-Theme-2021/templates/partials/footer.html"><footer class="footer"> <div class="container"> <div class="container-fluid footer-inr"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1727255406258" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><footer class="footer"> <div class="footer-top"> <img src="https://www.sptlabtech.com/hubfs/Admin/Logos/SPT%20Labtech%20Logo.png" alt="Logo" class="footer-logo"> </div> <div class="footer-line"></div> <div class="footer-nav"> <a href="https://www.sptlabtech.com/products">Products</a> <a href="https://www.sptlabtech.com/company">Company</a> <a href="https://www.sptlabtech.com/culture">Culture</a> <a href="https://apply.workable.com/spt-labtech/">Careers</a> <a href="https://www.sptlabtech.com/resources">Resources</a> <a href="https://www.sptlabtech.com/product-inquiry">Contact</a> <a href="https://store.sptlabtech.com/">Shop</a> </div> <div class="footer-line"></div> <div class="footer-bottom"> <div class="column column-left"> <p style="font-size: 20px;"><strong>Subscribe to get our latest update</strong></p> <button class="subscribe-button" id="subscribeButton">Subscribe</button> </div> <div class="column column-right"> <p style="font-size: 20px;"> <strong>Follow Us</strong></p> <div class="social-icons"> <a href="https://www.linkedin.com" target="_blank"> <img src="https://www.sptlabtech.com/hubfs/Quantifoil%20Website/Admin%20only/Logos/Teal%20LinkedIn%20Logo%20Icon%20PNG.png.png" alt="LinkedIn"> </a> <a href="https://www.twitter.com" target="_blank"> <img src="https://www.sptlabtech.com/hubfs/Twitter%20-%20X%20New%20logo.png" alt="X"> </a> </div> </div> </div> <div class="footer-final"> <div> <a href="https://www.sptlabtech.com/privacy">Privacy Policy</a> <a href="https://www.sptlabtech.com/legal">Legal</a> </div> <div class="footer-date"> <p>© 2024 SPT Labtech Ltd</p> </div> </div> </footer>  <div id="popupForm" class="popup"> <div class="popup-content"> <span class="close-btn" id="closePopup"></span>  <span id="hs_cos_wrapper_widget_1727255406258_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_form" style="" data-hs-cos-general-type="widget" data-hs-cos-type="form"><h3 id="hs_cos_wrapper_form_740419468_title" class="hs_cos_wrapper form-title" data-hs-cos-general-type="widget_field" data-hs-cos-type="text"></h3> <div id="hs_form_target_form_740419468"></div> </span> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </footer></div>  <script defer src="/hs/hsstatic/content-cwv-embed/static-1.1293/embed.js"></script> <script src="https://www.sptlabtech.com/hs-fs/hub/6586853/hub_generated/template_assets/85829631861/1690760505242/SPT-Labtech-2021/SPT-Labtech-Theme-2021/js/compiled.min.js"></script> <script> var hsVars = hsVars || {}; 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