CINXE.COM

<!doctype html><html class="preload" lang="en-GB"><head><meta charset="UTF-8"><meta name="msvalidate.01" content="B030361B3566BA2338C76D7C17BC17F4" /><meta name="google-site-verification" content="0JiAC0DYIk-3SggCNLRnnlbZpS5Jz5-JTfy5iNNLxEA" /><meta name="viewport" content="width=device-width, initial-scale=1"><link rel="profile" href="https://gmpg.org/xfn/11"><meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' /><style>img:is([sizes="auto" i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}</style><style id="aoatfcss" media="all">@charset "UTF-8";ol,ul{box-sizing:border-box;margin:0 0 1.5em 3em}:root{--wp--preset--font-size--normal:16px;--wp--preset--font-size--huge:42px;--serif:'Times New Roman',serif;--sans-serif:'Montserrat','Gotham',sans-serif;--blueLightest:#f1f5fa;--blueLightest2:#d9e3eb;--blueLighter:#b0bfcd;--blueLighter2:#92a2b3;--blueLighter3:#6d9ac5;--blueLight2:#6a8088;--blueLight:#345b82;--blue:#2a4166;--blueDark:#172944;--yellow:#f5c32b;--orange:#e08000;--green:#1ba53b;--white:#fff;--greyLightest3:#f5f5f5;--greyLightest2:#efefef;--greyLightest:#ebeae4;--greyLightest1:#d7d7d7;--greyLighter2:#ccc;--greyLighter:#ababab;--greyLight:#949493;--grey:#575756;--greyDark:#333;--black:#000}body{display:block;background:#fff}[type=button],[type=submit],button{-webkit-appearance:button}[type=search]::-webkit-search-decoration{-webkit-appearance:none}body,button,input{color:#404040;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",sans-serif}h1,h4{clear:both}i{font-style:italic}ul{list-style:disc}ol{list-style:decimal}li>ul{margin-bottom:0;margin-left:1.5em}iframe{max-width:100%}table{margin:0 0 1.5em;width:100%}button,input[type=submit]{border:1px solid;border-color:#ccc #ccc #bbb;border-radius:3px;background:#e6e6e6;color:rgba(0,0,0,.8);line-height:1;padding:.6em 1em .4em}input[type=search],input[type=text]{color:#666;border:1px solid #ccc;border-radius:3px;padding:3px}.hiddend{display:none!important}div.asl_r,div.asl_r *,div.asl_s,div.asl_s *,div.asl_w,div.asl_w *{-webkit-box-sizing:content-box;-moz-box-sizing:content-box;-ms-box-sizing:content-box;-o-box-sizing:content-box;box-sizing:content-box;padding:0;margin:0;border:0;border-radius:0;text-transform:none;text-shadow:none;box-shadow:none;text-decoration:none;text-align:left;letter-spacing:normal}div.asl_r,div.asl_r *{-webkit-touch-callout:none}div.asl_m .proinput input::-ms-clear{display:none!important;width:0!important;height:0!important}div.asl_m .proinput input::-ms-reveal{display:none!important;width:0!important;height:0!important}div.asl_m input[type=search]::-webkit-search-cancel-button,div.asl_m input[type=search]::-webkit-search-decoration,div.asl_m input[type=search]::-webkit-search-results-button,div.asl_m input[type=search]::-webkit-search-results-decoration{display:none}div.asl_m input[type=search]{appearance:auto!important;-webkit-appearance:none!important}div.asl_m{width:100%;height:auto;border-radius:0;background:rgba(255,255,255,0);overflow:hidden;position:relative;z-index:200}div.asl_m .probox{width:auto;border-radius:5px;background:#fff;overflow:hidden;border:1px solid #fff;box-shadow:1px 0 3px #ccc inset;display:-webkit-flex;display:flex;-webkit-flex-direction:row;flex-direction:row}div.asl_m .probox .proinput{width:1px;height:100%;margin:0 0 0 10px;padding:0 5px;float:left;box-shadow:none;position:relative;flex:1 1 auto;-webkit-flex:1 1 auto;order:5;-webkit-order:5}div.asl_m .probox .proinput form{height:100%;margin:0!important;padding:0!important;display:block!important;max-width:unset!important}div.asl_m .probox .proinput form:after,div.asl_m .probox .proinput form:before,div.asl_m .probox .proinput input:after,div.asl_m .probox .proinput input:before{display:none}div.asl_m .probox .proinput input{height:28px;border:0;background:0 0;width:100%;box-shadow:none;margin:-1px;padding:0;left:0;line-height:normal!important;display:block;min-height:unset;max-height:unset}div.asl_m .probox .proinput input::-webkit-input-placeholder{opacity:.85}div.asl_m .probox .proinput input::-moz-placeholder{opacity:.85}div.asl_m .probox .proinput input:-ms-input-placeholder{opacity:.85}div.asl_m .probox .proinput input:-moz-placeholder{opacity:.85}div.asl_m .proinput input.orig{padding:0!important;margin:0!important;background:0 0!important;border:none!important;box-shadow:none!important;z-index:10;position:relative}div.asl_m .proinput input.autocomplete{padding:0!important;margin:0;background:0 0!important;border:none!important;box-shadow:none!important;opacity:.2}div.asl_m .probox .proinput input.autocomplete{border:0;background:0 0;width:100%;box-shadow:none;margin:0;margin-top:-28px!important;padding:0;left:0;position:relative;z-index:9}div.asl_m .probox .proclose,div.asl_m .probox .proloading,div.asl_m .probox .promagnifier,div.asl_m .probox .prosettings{width:20px;height:20px;background:0 0/20px 20px;float:right;box-shadow:none;margin:0;padding:0;text-align:center;flex:0 0 auto;-webkit-flex:0 0 auto;z-index:100}div.asl_m .probox .promagnifier{order:10;-webkit-order:10}div.asl_m .probox .prosettings{order:1;-webkit-order:1}div.asl_m .probox .proclose,div.asl_m .probox .proloading{background-position:center center;display:none;background-size:auto;background-repeat:no-repeat;background-color:transparent;order:6;-webkit-order:6}div.asl_m .probox .proclose{position:relative}div.asl_m .probox .promagnifier .innericon,div.asl_m .probox .prosettings .innericon{background-size:20px 20px;background-position:center center;background-repeat:no-repeat;background-color:transparent;width:100%;height:100%;text-align:center;overflow:hidden;line-height:initial;display:block}div.asl_m .probox .promagnifier .innericon svg,div.asl_m .probox .prosettings .innericon svg{height:100%;width:22px;vertical-align:baseline;display:inline-block}div.asl_m .probox .proloading{padding:2px;box-sizing:border-box}div.asl_m .probox div.asl_loader,div.asl_m .probox div.asl_loader *{box-sizing:border-box!important;margin:0;padding:0;box-shadow:none}div.asl_m .probox div.asl_loader{box-sizing:border-box;display:flex;flex:0 1 auto;flex-direction:column;flex-grow:0;flex-shrink:0;flex-basis:28px;max-width:100%;max-height:100%;width:100%;height:100%;align-items:center;justify-content:center}div.asl_m .probox div.asl_loader-inner{width:100%;margin:0 auto;text-align:center;height:100%}@-webkit-keyframes rotate-simple{0%{-webkit-transform:rotate(0);transform:rotate(0)}50%{-webkit-transform:rotate(180deg);transform:rotate(180deg)}100%{-webkit-transform:rotate(360deg);transform:rotate(360deg)}}@keyframes rotate-simple{0%{-webkit-transform:rotate(0);transform:rotate(0)}50%{-webkit-transform:rotate(180deg);transform:rotate(180deg)}100%{-webkit-transform:rotate(360deg);transform:rotate(360deg)}}div.asl_m .probox div.asl_simple-circle{margin:0;height:100%;width:100%;animation:.8s linear infinite rotate-simple;-webkit-animation:.8s linear infinite rotate-simple;border:4px solid #fff;border-right-color:transparent!important;border-radius:50%;box-sizing:border-box}div.asl_m .probox .proclose svg{background:#333;border-radius:50%;position:absolute;top:50%;width:20px;height:20px;margin-top:-10px;left:50%;margin-left:-10px;fill:#fefefe;padding:4px;box-sizing:border-box;box-shadow:0 0 0 2px rgba(255,255,255,.9)}div.asl_r *{text-decoration:none;text-shadow:none}div.asl_r .results{overflow:hidden;width:auto;height:0;margin:0;padding:0}div.asl_r .resdrg{height:auto}div.asl_s.searchsettings{width:200px;height:auto;position:absolute;display:none;z-index:1101;border-radius:0 0 3px 3px;visibility:hidden;padding:0}div.asl_s.searchsettings form{display:flex;flex-wrap:wrap;margin:0 0 12px!important;padding:0!important}div.asl_s.searchsettings .asl_option_inner{margin:2px 10px 0}div.asl_s.searchsettings .asl_option_label{line-height:20px!important;margin:0;width:150px;padding:0;min-height:20px;border:none;background:0 0;float:none}div.asl_s.searchsettings .asl_option_inner input[type=checkbox]{display:none!important}div.asl_s.searchsettings .asl_option{display:flex;flex-direction:row;-webkit-flex-direction:row;align-items:flex-start;margin:0 0 10px}div.asl_s.searchsettings .asl_option_inner{width:17px;height:17px;position:relative;flex-grow:0;-webkit-flex-grow:0;flex-shrink:0;-webkit-flex-shrink:0}div.asl_s.searchsettings .asl_option_inner .asl_option_checkbox{position:absolute;width:17px;height:17px;top:0;padding:0;border-radius:2px;-webkit-box-shadow:inset 0 1px 1px rgba(0,0,0,.5),0 1px 0 rgba(255,255,255,.2);-moz-box-shadow:inset 0 1px 1px rgba(0,0,0,.5),0 1px 0 rgba(255,255,255,.2);box-shadow:inset 0 1px 1px rgba(0,0,0,.5),0 1px 0 rgba(255,255,255,.2);overflow:hidden;font-size:0!important;color:transparent}div.asl_r.vertical .results,div.asl_s.searchsettings .asl_sett_scroll{scrollbar-width:thin;scrollbar-color:rgba(0,0,0,.5) transparent}div.asl_r.vertical .results::-webkit-scrollbar{width:10px}div.asl_s.searchsettings .asl_sett_scroll::-webkit-scrollbar{width:6px}div.asl_s.searchsettings .asl_sett_scroll::-webkit-scrollbar-track{background:0 0;box-shadow:inset 0 0 12px 12px transparent;border:none}div.asl_r.vertical .results::-webkit-scrollbar-track{background:#fff;box-shadow:inset 0 0 12px 12px transparent;border:2px solid transparent}div.asl_r.vertical .results::-webkit-scrollbar-thumb,div.asl_s.searchsettings .asl_sett_scroll::-webkit-scrollbar-thumb{background:0 0;box-shadow:inset 0 0 12px 12px transparent;border:2px solid transparent;border-radius:12px}div.asl_s.searchsettings .asl_sett_scroll::-webkit-scrollbar-thumb{border:none}@media (hover:none),(max-width:500px){div.asl_r.vertical .results::-webkit-scrollbar-thumb,div.asl_s.searchsettings .asl_sett_scroll::-webkit-scrollbar-thumb{box-shadow:inset 0 0 12px 12px rgba(0,0,0,.5)}}div.asl_s.searchsettings .asl_option_inner .asl_option_checkbox:after{opacity:0;font-family:aslsicons2;content:"\e800";font-weight:400!important;background:0 0;border:none!important;box-sizing:content-box;color:#fff;height:100%;width:100%;padding:0!important;margin:1px 0 0!important;line-height:17px;text-align:center;text-decoration:none;text-shadow:none;display:block;font-size:11px!important;position:absolute;top:0;left:0;z-index:1}div.asl_s.searchsettings .asl_option_inner input[type=checkbox]:checked+.asl_option_checkbox:after{opacity:1}div.asl_s.searchsettings fieldset{position:relative;float:left;background:0 0;font-size:.9em;margin:12px 0 0!important;padding:0;width:192px}div.asl_s.searchsettings fieldset .asl_option_label{width:130px;display:block}div.asl_s.searchsettings form fieldset legend{padding:5px 0 8px 10px}#asl_hidden_data{display:none!important}div.asl_w{width:100%;height:auto;border-radius:0;background-color:#e5e5e5;background-image:-moz-radial-gradient(center,ellipse cover,#e5e5e5,#e5e5e5);background-image:-webkit-gradient(radial,center center,0,center center,100%,#e5e5e5,#e5e5e5);background-image:-webkit-radial-gradient(center,ellipse cover,#e5e5e5,#e5e5e5);background-image:-o-radial-gradient(center,ellipse cover,#e5e5e5,#e5e5e5);background-image:-ms-radial-gradient(center,ellipse cover,#e5e5e5,#e5e5e5);background-image:radial-gradient(ellipse at center,#e5e5e5,#e5e5e5);overflow:hidden;border:0 #8dd5ef;box-shadow:0 0 0 0 #000}#ajaxsearchlite1 .probox,div.asl_w .probox{margin:0;height:34px;background-color:#d2d2d2;background-image:-moz-radial-gradient(center,ellipse cover,#d2d2d2,#d2d2d2);background-image:-webkit-gradient(radial,center center,0,center center,100%,#d2d2d2,#d2d2d2);background-image:-webkit-radial-gradient(center,ellipse cover,#d2d2d2,#d2d2d2);background-image:-o-radial-gradient(center,ellipse cover,#d2d2d2,#d2d2d2);background-image:-ms-radial-gradient(center,ellipse cover,#d2d2d2,#d2d2d2);background-image:radial-gradient(ellipse at center,#d2d2d2,#d2d2d2);border:0 solid #68aec7;border-radius:0;box-shadow:0 0 0 0 #b5b5b5 inset}#ajaxsearchlite1 .probox .proinput,div.asl_w .probox .proinput{font-weight:400;font-family:Open Sans;color:#fff!important;font-size:12px;line-height:normal!important;text-shadow:0 0 0 rgba(255,255,255,0);padding:0}#ajaxsearchlite1 .probox .proinput input,div.asl_w .probox .proinput input{font-weight:400;font-family:Open Sans;color:#fff!important;line-height:normal!important;text-shadow:0 0 0 rgba(255,255,255,0);border:0;box-shadow:none;height:34px;font-size:14px}div.asl_w .probox .proinput input::-webkit-input-placeholder{font-weight:400;font-family:Open Sans;color:#fff!important;text-shadow:0 0 0 rgba(255,255,255,0)}div.asl_w .probox .proinput input::-moz-placeholder{font-weight:400;font-family:Open Sans;color:#fff!important;text-shadow:0 0 0 rgba(255,255,255,0)}div.asl_w .probox .proinput input:-ms-input-placeholder{font-weight:400;font-family:Open Sans;color:#fff!important;text-shadow:0 0 0 rgba(255,255,255,0)}div.asl_w .probox .proinput input:-moz-placeholder{font-weight:400;font-family:Open Sans;color:#fff!important;text-shadow:0 0 0 rgba(255,255,255,0)}div.asl_w .probox .proinput input.autocomplete{font-weight:400;font-family:Open Sans;color:#fff;font-size:12px;line-height:normal!important;text-shadow:0 0 0 rgba(255,255,255,0);margin-top:-34px!important}div.asl_w .probox .proclose,div.asl_w .probox .proloading,div.asl_w .probox .promagnifier,div.asl_w .probox .prosettings{width:34px;height:34px}div.asl_w .probox .promagnifier .innericon svg,div.asl_w .probox .prosettings .innericon svg{fill:#fff}div.asl_w .probox .promagnifier{width:34px;height:34px;background-color:#b6b6b6;background-image:-o-linear-gradient(180deg,#b6b6b6,#b6b6b6);background-image:-ms-linear-gradient(180deg,#b6b6b6,#b6b6b6);background-image:-webkit-linear-gradient(180deg,#b6b6b6,#b6b6b6);background-image:linear-gradient(180deg,#b6b6b6,#b6b6b6);border:0 solid #000;border-radius:0;box-shadow:0 0 0 0 rgba(255,255,255,.61);background-size:100% 100%;background-position:center center;background-repeat:no-repeat}div.asl_w .probox div.prosettings{width:34px;height:34px;background-color:#b6b6b6;background-image:-o-linear-gradient(185deg,#b6b6b6,#b6b6b6);background-image:-ms-linear-gradient(185deg,#b6b6b6,#b6b6b6);background-image:-webkit-linear-gradient(185deg,#b6b6b6,#b6b6b6);background-image:linear-gradient(185deg,#b6b6b6,#b6b6b6);background-position:center center;background-repeat:no-repeat;float:right;border:0 solid #68aec7;border-radius:0;box-shadow:0 0 0 0 rgba(255,255,255,.63);background-size:100% 100%;order:7;-webkit-order:7}div.asl_r{box-sizing:border-box;margin:12px 0 0;position:absolute;z-index:1100}div.asl_r.vertical{padding:4px;background:rgba(118,118,118,.8);border-radius:0;border:0 #000;box-shadow:0 0 0 0 #000;visibility:hidden;display:none}div.asl_s.searchsettings{background-color:#b6b6b6;background-image:linear-gradient(185deg,#b6b6b6,#b6b6b6);background-image:-webkit-linear-gradient(185deg,#b6b6b6,#b6b6b6);background-image:-moz-linear-gradient(185deg,#b6b6b6,#b6b6b6);background-image:-o-linear-gradient(185deg,#b6b6b6,#b6b6b6);background-image:-ms-linear-gradient(185deg,#b6b6b6,#b6b6b6);box-shadow:0 0 0 0 #000}div.asl_s.searchsettings .asl_option_label{font-weight:700;font-family:Open Sans;color:#fff;font-size:12px;text-shadow:0 0 0 rgba(255,255,255,0)}div.asl_s.searchsettings .asl_option_inner .asl_option_checkbox{background-color:#222;background-image:linear-gradient(180deg,#222,#36373a);background-image:-webkit-linear-gradient(180deg,#222,#36373a);background-image:-moz-linear-gradient(180deg,#222,#36373a);background-image:-o-linear-gradient(180deg,#222,#36373a);background-image:-ms-linear-gradient(180deg,#222,#36373a)}div.asl_s.searchsettings fieldset legend{padding:5px 0 0 10px;margin:0;font-weight:400;font-family:Open Sans;color:#2d2d2d;font-size:14px;line-height:15px;text-shadow:0 0 0 rgba(255,255,255,0)}.pushy{position:fixed;width:200px;height:100%;top:0;z-index:9999;background:#191918;overflow:auto;-webkit-overflow-scrolling:touch}.pushy a{display:block;color:#b3b3b1;padding:15px 30px;text-decoration:none}.pushy ul:first-child{margin-top:10px}.pushy.pushy-left{left:0}.pushy-content{visibility:hidden}.pushy-left{-webkit-transform:translate3d(-200px,0,0);-ms-transform:translate3d(-200px,0,0);transform:translate3d(-200px,0,0)}.site-overlay{display:none}html{-webkit-text-size-adjust:100%;line-height:1.15;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;scroll-behavior:smooth;box-sizing:border-box}article,header,main,nav{display:block}a{background-color:transparent;-webkit-text-decoration-skip:objects;color:var(--blueLight);text-decoration:underline}img{border-style:none;max-width:100%;height:auto}svg:not(:root){overflow:hidden}button,input{font-family:sans-serif;font-size:100%;line-height:1.15;margin:0;overflow:visible}button{text-transform:none}[type=submit],button,html [type=button]{-webkit-appearance:button}[type=button]::-moz-focus-inner,[type=submit]::-moz-focus-inner,button::-moz-focus-inner{border-style:none;padding:0}[type=button]:-moz-focusring,[type=submit]:-moz-focusring,button:-moz-focusring{outline:ButtonText dotted 1px}fieldset{padding:.35em .75em .625em}legend{box-sizing:border-box;color:inherit;display:table;max-width:100%;padding:0;white-space:normal}[type=checkbox]{box-sizing:border-box;padding:0}[type=search]{-webkit-appearance:textfield;outline-offset:-2px}[type=search]::-webkit-search-cancel-button,[type=search]::-webkit-search-decoration{-webkit-appearance:none}::-webkit-file-upload-button{-webkit-appearance:button;font:inherit}h1{font-family:var(--sans-serif);color:var(--blue);font-size:29px;font-weight:400;margin:0}@media (min-width:1025px){h1{font-size:34px}}@media (min-width:1521px){h1{font-size:42px}}h4{font-family:var(--sans-serif);color:var(--blueLight2);font-size:22px;line-height:1.6;font-weight:300;margin:0 0 20px}@media (max-width:1520px){h4{font-size:17px;margin:0 0 16px}}@media (max-width:1024px){h4{font-size:15px}}.page__inner{max-width:1520px;width:100%;margin:0 auto;padding:0 10px}@media (min-width:801px){.page__inner{padding:0 50px}}.btn a{font-size:16px;font-family:var(--sans-serif);text-transform:uppercase;font-weight:400;padding:10px;line-height:1;text-decoration:none;display:inline-block;border-radius:6px;position:relative;overflow:hidden;vertical-align:top}@media (min-width:1025px){.page__inner{padding:0 70px}.btn a{font-size:20px;padding:16px;border-radius:10px}}.btn--orange-solid a{color:var(--white);background:var(--orange);border:1px solid var(--orange)}*{box-sizing:border-box}body,html{color:var(--black);background:var(--white);padding:0;margin:0!important;-webkit-overflow-scrolling:touch}body,button,input{font-family:var(--sans-serif);font-size:14px;line-height:1.6;color:var(--grey)}@media (min-width:1025px){body,button,input{font-size:16px}}li,p,ul{margin-top:0;margin-bottom:1rem}nav ul{margin:0;padding:0;list-style:none}*,:after,:before{box-sizing:inherit}.screen-reader-text{clip-path:inset(50%);word-wrap:normal!important;border:0;clip:rect(1px,1px,1px,1px);clip-path:inset(50%);height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute!important;width:1px;word-wrap:normal!important}.contact-tab{position:fixed;z-index:996;display:flex;align-items:center;bottom:0;left:0;right:0;width:100%}.contact-tab a{background:var(--orange);border-top:1px solid var(--white);padding:12px;line-height:1;text-decoration:none;color:var(--white);text-transform:uppercase;display:block;font-weight:400;overflow:hidden;white-space:nowrap;font-size:12px;width:100%;text-align:center}@media (min-width:1025px){.contact-tab a{font-size:14px}}@media (min-width:1521px){body,button,input{font-size:20px}.contact-tab a{padding:16px;font-size:16px}}.contact-tab span{position:relative;z-index:998;display:flex;align-items:center;justify-content:center;gap:10px}.contact-tab i{font-size:20px;display:block}@media (min-width:801px){.contact-tab{top:0;left:-4px;bottom:0;right:auto;width:auto}.contact-tab a{border:2px solid var(--white);min-height:391px;writing-mode:vertical-rl;text-orientation:upright;border-radius:0 10px 10px 0;width:auto}.contact-tab i{display:none}}.site-header{background:var(--blue)}.site-header__inner{max-width:1520px;width:100%;margin:0 auto;padding:10px;display:grid;grid-template-columns:auto;grid-template-rows:auto auto auto}@media (min-width:801px){.site-header__inner{padding:20px 50px;grid-template-columns:240px auto;grid-template-rows:auto auto}}@media (min-width:1281px){.site-header__inner{padding:32px 70px}}.site-header__logo{width:auto;height:59px;grid-column:1;grid-row:2;margin:0 auto 10px}@media (min-width:801px){.site-header__logo{grid-column:1;grid-row:2;width:180px;margin:0;padding:0;height:auto}}@media (min-width:1281px){.site-header__logo{width:240px;grid-row:1/span 2;margin:0 auto}}.site-header__logo a{display:block}.site-header__logo img{display:block;margin:0 auto;width:140px}.site-header__contact{display:flex;justify-content:space-between;align-self:start;position:relative;z-index:997;margin:0 0 10px;height:18px;overflow:hidden;grid-column:1;grid-row:1}@media (min-width:1281px){.site-header__contact{justify-content:flex-end}}.site-header__contact-details{display:none}@media (min-width:801px){.site-header__logo img{width:auto}.site-header__contact{grid-column:1/span 2;margin:0 0 20px}.site-header__contact-details{display:flex;align-items:center;list-style:none;padding:0;margin:0;white-space:nowrap}.site-header__contact-details li{padding:0 40px 0 0;margin:0;line-height:1;font-size:14px}}@media (min-width:1025px){#ajaxsearchlite1 .probox .proinput input,.site-header__contact-details li,div.asl_w .probox .proinput input{font-size:16px}}.site-header__contact-details i{display:inline-block;color:var(--white)}.site-header__contact-details__label{display:none}@media (min-width:1521px){.site-header__contact-details i{display:none}.site-header__contact-details__label{color:var(--orange);text-transform:uppercase;font-weight:300;display:inline}#ajaxsearchlite1 .probox .proinput input,div.asl_w .probox .proinput input{font-size:20px}}.site-header__contact-details__value{color:var(--white);text-decoration:none}.site-header__contact-details-mobile{align-items:center;list-style:none;padding:0;margin:0;display:flex}@media (min-width:801px){.site-header__contact-details-mobile{display:none}}.site-header__contact-details-mobile li{padding:0 16px 0 0;margin:0}.site-header__shop{display:flex;justify-content:flex-end;width:200px;height:18px;align-items:center;list-style:none;padding:0;margin:0}.site-header__shop li{padding:0 0 0 16px;margin:0 0 0 16px;border-left:1px solid #a1acbc;line-height:1;font-size:11px}.site-header__shop li:first-child{padding:0;margin:0;border:none;width:46px}@media (min-width:801px){.site-header__shop{justify-content:flex-start;width:auto;height:auto}.site-header__shop li{font-size:16px}.site-header__shop li:first-child{width:auto}}.site-header__shop i{color:var(--white)}.site-header__shop a{color:var(--white);font-size:10px;text-transform:uppercase;text-decoration:none}.site-header__shop a span{font-weight:300}.site-header__search{grid-column:1;grid-row:3;align-self:end;display:flex;justify-content:center}@media (min-width:801px){.site-header__shop a{font-size:14px}.site-header__search{grid-column:2;grid-row:2;justify-content:flex-end}}.asl_w_container{width:100%!important;max-width:360px!important}.site-navigation{background:var(--blueDark);position:sticky;top:0;z-index:995;height:37px}.site-navigation--ticker{top:34px}.site-navigation__inner{max-width:1520px;width:100%;margin:0 auto;padding:0 50px}@media (min-width:1281px){.site-navigation__inner{padding:0 70px}}.site-navigation .menu-primary-container{display:none}.site-navigation .site-navigation__button{display:block}.site-navigation .site-navigation__button button{background:0 0;display:block;color:var(--white);border:none;outline:0;text-align:center;width:100%}@media (min-width:1025px){.site-navigation{height:auto}.site-navigation .menu-primary-container{display:block}.site-navigation .site-navigation__button{display:none}.site-navigation ul{list-style:none;padding:0;margin:0;display:flex;justify-content:space-between}.site-navigation li{padding:0;margin:0;line-height:1;text-transform:uppercase}.site-navigation a{padding:4px 6px!important;margin:8px 0;border-bottom:2px solid transparent;display:block;text-decoration:none;color:var(--white)}.site-navigation #menu-item-16790{position:relative}.site-navigation #menu-item-16790 a{background:var(--orange);color:var(--white);border-radius:5px;padding:4px 10px}.site-navigation #menu-item-16790 .sub-menu a{background:0 0}.site-navigation .sub-menu{position:absolute;left:-999em;flex-direction:column;background:var(--blue);padding:10px 0;opacity:0;z-index:1;box-shadow:0 0 5px rgba(0,0,0,.5)}.site-navigation .sub-menu li{text-transform:none;white-space:nowrap}.site-navigation .sub-menu a{margin:0;border:none;padding:10px 20px!important;display:flex;justify-content:space-between;gap:20px;align-items:center;opacity:.8;background:0 0;text-transform:none}.pushy{background:var(--blue)}.pushy a{color:var(--white)}}.cli-modal-backdrop{display:none;position:fixed;top:0;right:0;bottom:0;left:0;z-index:1040;background-color:#000;-webkit-transform:scale(0);transform:scale(0)}.cli-modal .cli-modal-dialog{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol";display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}@media (min-width:992px){.cli-modal .cli-modal-dialog{max-width:900px}}.cli-modal-content{display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column}.cli-modal .cli-modal-close{background-color:transparent!important;border:0;-webkit-appearance:none;font-size:1.5rem;font-weight:700;line-height:1;color:#000;text-shadow:0 1px 0 #fff}.cli-container-fluid{padding-right:15px;padding-left:15px;margin-right:auto;margin-left:auto}.cli-row{display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;margin-right:-15px;margin-left:-15px}.cli-align-items-stretch{-ms-flex-align:stretch!important;align-items:stretch!important}.cli-px-0{padding-left:0;padding-right:0}.cli-btn{font-size:14px;display:inline-block;font-weight:400;text-align:center;white-space:nowrap;vertical-align:middle;border:1px solid transparent;padding:.5rem 1.25rem;line-height:1;border-radius:.25rem}.cli-modal-backdrop.cli-fade{opacity:0}.cli-modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:99999;transform:scale(0);overflow:hidden;outline:0;display:none}.cli-modal a{text-decoration:none}.cli-modal .cli-modal-dialog{position:relative;width:auto;margin:.5rem;font-family:inherit;font-size:1rem;font-weight:400;line-height:1.5;color:#212529;text-align:left;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;min-height:calc(100% - (.5rem*2))}@media (min-width:576px){.cli-modal .cli-modal-dialog{max-width:500px;margin:1.75rem auto;min-height:calc(100% - (1.75rem*2))}}.cli-modal-content{position:relative;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;width:100%;background-color:#fff;background-clip:padding-box;border-radius:.2rem;box-sizing:border-box;outline:0}.cli-switch{display:inline-block;position:relative;min-height:1px;padding-left:38px;font-size:14px}.cli-switch input[type=checkbox]{display:none}.cli-switch .cli-slider{background-color:#e3e1e8;height:20px;width:38px;bottom:0;left:0;position:absolute;right:0;top:0;border-radius:34px;font-size:0}.cli-switch .cli-slider:before{content:"";background-color:#fff;bottom:2px;content:"";height:15px;left:3px;position:absolute;width:15px;border-radius:50%}.cli-tab-content{background:#fff;width:100%;padding:5px 30px 5px 5px;box-sizing:border-box}@media (max-width:767px){.cli-tab-content{padding:30px 10px}}.cli-tab-footer .cli-btn{background-color:#00acad;padding:10px 15px;text-decoration:none}.cli-tab-footer .wt-cli-privacy-accept-btn{background-color:#61a229;color:#fff;border-radius:0}.cli-tab-footer{width:100%;text-align:right;padding:20px 0}.cli-col-12{width:100%}.cli-tab-header{display:flex;justify-content:space-between;border-radius:5px;padding:12px 15px;background-color:#f2f2f2}.cli-tab-header a:before{left:0;top:calc(50% - 1px)}.cli-tab-header a:after{width:2px;height:10px;left:4px;top:calc(50% - 5px);-webkit-transform:none;transform:none}.cli-tab-header a:before{width:7px;height:7px;border-right:1px solid #4a6e78;border-bottom:1px solid #4a6e78;content:" ";transform:rotate(-45deg);margin-right:10px}.cli-tab-header a.cli-nav-link{position:relative;display:flex;align-items:center;font-size:14px;color:#000;text-transform:capitalize}.cli-modal .cli-modal-close{position:absolute;right:0;top:0;z-index:1;-webkit-appearance:none;width:40px;height:40px;padding:10px;border-radius:50%;background:0 0;border:none;min-width:40px}.cli-tab-container h4{font-family:inherit;font-size:16px;margin:10px 0}#cliSettingsPopup .cli-tab-section-container{padding-top:12px}.cli-privacy-content-text{font-size:14px;line-height:1.4;margin-top:0;padding:0;color:#000}.cli-tab-content{display:none}.cli-tab-section .cli-tab-content{padding:10px 20px 5px}.cli-tab-section{margin-top:5px}@media (min-width:992px){.cli-modal .cli-modal-dialog{max-width:645px}}.cli-switch .cli-slider:after{content:attr(data-cli-disable);position:absolute;right:50px;color:#000;font-size:12px;text-align:right;min-width:80px}.cli-privacy-overview:not(.cli-collapsed) .cli-privacy-content{max-height:60px;overflow:hidden}a.cli-privacy-readmore{font-size:12px;margin-top:12px;display:inline-block;padding-bottom:0;color:#000;text-decoration:underline}.cli-modal-footer{position:relative}a.cli-privacy-readmore:before{content:attr(data-readmore-text)}.cli-modal-close svg{fill:#000}span.cli-necessary-caption{color:#000;font-size:12px}.cli-tab-container .cli-row{max-height:500px;overflow-y:auto}.cli-tab-section .cookielawinfo-row-cat-table td,.cli-tab-section .cookielawinfo-row-cat-table th{font-size:12px}.wt-cli-sr-only{display:none;font-size:16px}.cli-bar-container{float:none;margin:0 auto;display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;justify-content:space-between;-webkit-box-align:center;-moz-box-align:center;-ms-flex-align:center;-webkit-align-items:center;align-items:center}.cli-bar-btn_container{margin-left:20px;display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-box-align:center;-moz-box-align:center;-ms-flex-align:center;-webkit-align-items:center;align-items:center;flex-wrap:nowrap}.cli-bar-btn_container a{white-space:nowrap}.cli-style-v2{font-size:11pt;line-height:18px;font-weight:400}.cli-style-v2 .cli-bar-message{width:70%;text-align:left}.cli-style-v2 .cli-bar-btn_container .cli_action_button,.cli-style-v2 .cli-bar-btn_container .cli_settings_button{margin-left:5px}.cli-style-v2 .cli-bar-btn_container .cli-plugin-button{margin-top:5px;margin-bottom:5px}.wt-cli-necessary-checkbox{display:none!important}@media (max-width:985px){.cli-style-v2 .cli-bar-message{width:100%}.cli-style-v2.cli-bar-container{justify-content:left;flex-wrap:wrap}.cli-style-v2 .cli-bar-btn_container{margin-left:0;margin-top:10px}}.wt-cli-ckyes-brand-logo{display:flex;align-items:center;font-size:9px;color:#111;font-weight:400}.wt-cli-ckyes-brand-logo img{width:65px;margin-left:2px}.wt-cli-privacy-overview-actions{padding-bottom:0}@media only screen and (max-width:479px) and (min-width:320px){.cli-style-v2 .cli-bar-btn_container{flex-wrap:wrap}}.wt-cli-cookie-description{font-size:14px;line-height:1.4;margin-top:0;padding:0;color:#000}#cookie-law-info-bar{font-size:15px;margin:0 auto;padding:12px 10px;position:absolute;text-align:center;box-sizing:border-box;width:100%;z-index:9999;display:none;left:0;font-weight:300;box-shadow:0 -1px 10px 0 rgba(172,171,171,.3)}#cookie-law-info-bar span{vertical-align:middle}.cli-plugin-button,.cli-plugin-button:visited{display:inline-block;padding:9px 12px;color:#fff;position:relative;margin-left:5px;text-decoration:none}.cli-plugin-button,.cli-plugin-button:visited,.medium.cli-plugin-button,.medium.cli-plugin-button:visited{font-size:13px;font-weight:400;line-height:1}.cli-plugin-button{margin-top:5px}.cli-bar-popup{-moz-background-clip:padding;-webkit-background-clip:padding;background-clip:padding-box;-webkit-border-radius:30px;-moz-border-radius:30px;border-radius:30px;padding:20px}@keyframes ticker-scroll{0%{transform:translateX(0)}100%{transform:translateX(-50%)}}.site-ticker{position:sticky;top:0;height:34px;z-index:999;background:var(--white);display:flex;align-items:center;overflow:hidden}.site-ticker__header{display:flex;background:var(--orange);color:var(--white);padding:8px 12px;font-size:11px;align-items:center;height:34px;white-space:nowrap;position:relative;z-index:1}.site-ticker__title{display:none}@media (min-width:601px){.site-ticker__title{display:block;padding:0 0 0 8px}}.site-ticker__content{padding:0 0 0 16px;height:34px;overflow:hidden;width:100%;position:relative;display:flex;align-items:center}.site-ticker__content ul{list-style:none;padding:0;margin:0;animation:linear infinite ticker-scroll;display:inline-block;white-space:nowrap;display:flex;align-items:center}.site-ticker__content li{margin:0;padding:0 0 0 32px;display:flex;align-items:center}.site-ticker__content a{text-decoration:none;display:flex}.site-ticker__label{font-size:12px;color:var(--orange);font-weight:700;padding:0 4px 0 0}.site-ticker__data{color:var(--black);font-size:12px}.image{padding:0}.image-header{margin:0 0 80px;background-size:cover;background-position:center center;background-color:var(--blue);position:relative}@media (max-width:1520px){.image-header{margin:0 0 50px}}@media (max-width:600px){.image-header{margin:0 0 30px}}.image-header__content{max-width:1520px;width:100%;margin:0 auto;position:relative}.image-header__img{width:100%}.image-header__img img{width:100%;max-width:none;display:block;aspect-ratio:447/211;object-fit:cover}.image-header__inner{background:rgba(0,0,0,.5);padding:20px 30px;position:absolute;bottom:0;left:0;right:0}.image-header h1{color:var(--white);font-family:var(--sans-serif);margin:0 0 20px;font-weight:700;padding:0 0 20px;position:relative;text-transform:uppercase;font-size:42px}@media (max-width:1520px){.image-header__inner{padding:20px 70px}.image-header h1{font-size:34px}}@media (max-width:1024px){.image-header__inner{padding:20px 50px}.image-header h1{font-size:29px}}@media (max-width:800px){.image-header h1{font-size:21px;margin:0 0 10px;padding:0 0 10px}}@media (max-width:600px){.image-header__inner{padding:10px 50px;position:static}.image-header h1{font-size:18px}}.image-header h1:before{content:"";display:block;width:120px;height:3px;position:absolute;bottom:0;left:0;background:var(--white)}.image-header p{color:var(--white);font-style:italic;margin:0;font-family:var(--serif);font-size:24px}@media (max-width:1520px){.image-header p{font-size:19px}}@media (max-width:1024px){.image-header p{font-size:17px}}@media (max-width:600px){.image-header p{font-size:15px;line-height:1.4}}.image-content{max-width:1200px;margin:0 auto 6.8vw;border-bottom:40px solid transparent}.image-content p{margin-left:40px}@media (max-width:800px){.image-content p{margin-left:20px}table.cookielawinfo-row-cat-table td,table.cookielawinfo-row-cat-table th{width:23%;font-size:12px;word-wrap:break-word}table.cookielawinfo-row-cat-table .cookielawinfo-column-4{width:45%}}.breadcrumb{background:var(--greyLightest2);padding:8px 0;background:url(//www.impactfactory.com/wp-content/themes/impactfactory/css/../img/bg-contact-footer-default.webp) var(--blueLighter3);background-size:cover;color:var(--blueLightest2)}@media (min-width:401px){.breadcrumb{background-image:url(//www.impactfactory.com/wp-content/themes/impactfactory/css/../img/bg-contact-footer-xs.webp)}}.breadcrumb ol{list-style:none;padding:0;margin:0;line-height:1.2}.breadcrumb li{padding:0;margin:0;display:inline;font-size:11px}@media (min-width:601px){.breadcrumb{background-image:url(//www.impactfactory.com/wp-content/themes/impactfactory/css/../img/bg-contact-footer-sm.webp)}.breadcrumb li{font-size:12px}}@media (min-width:801px){.breadcrumb{background-image:url(//www.impactfactory.com/wp-content/themes/impactfactory/css/../img/bg-contact-footer-md.webp)}.breadcrumb li{font-size:16px}}.breadcrumb li:last-child{display:none}.breadcrumb li:last-child span{color:var(--greyLight)}.breadcrumb a{text-decoration:none;color:var(--blueLightest2)}@media (min-width:1025px){.breadcrumb{background:var(--greyLightest2);padding:12px 0;background-image:none}.breadcrumb li{font-size:20px}.breadcrumb li:last-child{display:inline}.breadcrumb a{color:var(--grey)}}.cookielawinfo-column-1{width:25%}.cookielawinfo-column-3{width:15%}.cookielawinfo-column-4{width:50%}table.cookielawinfo-winter{font:85% "Lucida Grande","Lucida Sans Unicode","Trebuchet MS",sans-serif;padding:0;margin:10px 0 20px;border-collapse:collapse;color:#333;background:#f3f5f7}table.cookielawinfo-winter thead th{background:#3a4856;padding:15px 10px;color:#fff;text-align:left;font-weight:400}table.cookielawinfo-winter tbody{border-left:1px solid #eaecee;border-right:1px solid #eaecee;border-bottom:1px solid #eaecee}table.cookielawinfo-winter tbody td{padding:10px;background:url(//www.impactfactory.com/wp-content/plugins/cookie-law-info/legacy/public/css/../../images/td_back.gif) repeat-x;text-align:left}table.cookielawinfo-winter tbody tr{background:#f3f5f7}.cookielawinfo-row-cat-table{width:99%;margin-left:5px}@media (max-width:600px){:root{--wp--preset--aspect-ratio--square:1;--wp--preset--aspect-ratio--4-3:4/3;--wp--preset--aspect-ratio--3-4:3/4;--wp--preset--aspect-ratio--3-2:3/2;--wp--preset--aspect-ratio--2-3:2/3;--wp--preset--aspect-ratio--16-9:16/9;--wp--preset--aspect-ratio--9-16:9/16;--wp--preset--color--black:#000;--wp--preset--color--cyan-bluish-gray:#abb8c3;--wp--preset--color--white:#fff;--wp--preset--color--pale-pink:#f78da7;--wp--preset--color--vivid-red:#cf2e2e;--wp--preset--color--luminous-vivid-orange:#ff6900;--wp--preset--color--luminous-vivid-amber:#fcb900;--wp--preset--color--light-green-cyan:#7bdcb5;--wp--preset--color--vivid-green-cyan:#00d084;--wp--preset--color--pale-cyan-blue:#8ed1fc;--wp--preset--color--vivid-cyan-blue:#0693e3;--wp--preset--color--vivid-purple:#9b51e0;--wp--preset--color--light-blue:#345b82;--wp--preset--color--blue:#2a4166;--wp--preset--color--dark-blue:#172944;--wp--preset--color--orange:#e08000;--wp--preset--color--red:#c33;--wp--preset--color--green:#6c3;--wp--preset--color--light-grey:#f5f5f5;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple:linear-gradient(135deg,rgba(6,147,227,1) 0%,#9b51e0 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan:linear-gradient(135deg,#7adcb4 0%,#00d082 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange:linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red:linear-gradient(135deg,rgba(255,105,0,1) 0%,#cf2e2e 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray:linear-gradient(135deg,#eee 0%,#a9b8c3 100%);--wp--preset--gradient--cool-to-warm-spectrum:linear-gradient(135deg,#4aeadc 0%,#9778d1 20%,#cf2aba 40%,#ee2c82 60%,#fb6962 80%,#fef84c 100%);--wp--preset--gradient--blush-light-purple:linear-gradient(135deg,#ffceec 0%,#9896f0 100%);--wp--preset--gradient--blush-bordeaux:linear-gradient(135deg,#fecda5 0%,#fe2d2d 50%,#6b003e 100%);--wp--preset--gradient--luminous-dusk:linear-gradient(135deg,#ffcb70 0%,#c751c0 50%,#4158d0 100%);--wp--preset--gradient--pale-ocean:linear-gradient(135deg,#fff5cb 0%,#b6e3d4 50%,#33a7b5 100%);--wp--preset--gradient--electric-grass:linear-gradient(135deg,#caf880 0%,#71ce7e 100%);--wp--preset--gradient--midnight:linear-gradient(135deg,#020381 0%,#2874fc 100%);--wp--preset--font-size--small:13px;--wp--preset--font-size--medium:20px;--wp--preset--font-size--large:36px;--wp--preset--font-size--x-large:42px;--wp--preset--spacing--20:.44rem;--wp--preset--spacing--30:.67rem;--wp--preset--spacing--40:1rem;--wp--preset--spacing--50:1.5rem;--wp--preset--spacing--60:2.25rem;--wp--preset--spacing--70:3.38rem;--wp--preset--spacing--80:5.06rem;--wp--preset--shadow--natural:6px 6px 9px rgba(0,0,0,.2);--wp--preset--shadow--deep:12px 12px 50px rgba(0,0,0,.4);--wp--preset--shadow--sharp:6px 6px 0px rgba(0,0,0,.2);--wp--preset--shadow--outlined:6px 6px 0px -3px rgba(255,255,255,1),6px 6px rgba(0,0,0,1);--wp--preset--shadow--crisp:6px 6px 0px rgba(0,0,0,1)}@font-face{font-family:'Open Sans';font-style:normal;font-weight:400;font-stretch:normal;font-display:swap;src:url(https://fonts.gstatic.com/s/opensans/v40/memSYaGs126MiZpBA-UvWbX2vVnXBbObj2OVZyOOSr4dVJWUgsjZ0B4gaVI.woff2) format('woff2')}.asl_w_container{width:100%;margin:0;min-width:200px}div[id*=ajaxsearchlite].asl_m{width:100%}div.asl_r .results{max-height:none}.asl_w,.asl_w *{font-family:Montserrat,Gotham,sans-serif!important}.asl_m input[type=search]::-webkit-input-placeholder{font-family:Montserrat,Gotham,sans-serif!important}.asl_m input[type=search]::-moz-placeholder{font-family:Montserrat,Gotham,sans-serif!important}.asl_m input[type=search]:-ms-input-placeholder{font-family:Montserrat,Gotham,sans-serif!important}.asl_m,.asl_m .probox{background-color:#2a4166!important;background-image:none!important;-webkit-background-image:none!important;-ms-background-image:none!important}.asl_m .probox svg{fill:#fff!important}.asl_m .probox .innericon{background-color:#e08000!important;background-image:none!important;-webkit-background-image:none!important;-ms-background-image:none!important}div.asl_m.asl_w{border:1px solid #52687a!important;border-radius:0!important;box-shadow:none!important}div.asl_m.asl_w .probox{border:none!important}.asl_r.asl_w{background-color:#fff!important;background-image:none!important;-webkit-background-image:none!important;-ms-background-image:none!important}div.asl_r.asl_w{border:1px solid #2a4166!important;border-radius:0!important;box-shadow:none!important}[ng-cloak]{display:none!important}@font-face{font-family:Montserrat;font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Montserrat;font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Montserrat;font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Montserrat;font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Montserrat;font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Montserrat;font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Montserrat;font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Montserrat;font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Montserrat;font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Montserrat;font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Montserrat;font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Montserrat;font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Montserrat;font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Montserrat;font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}}</style><link rel="stylesheet" media="print" href="https://www.impactfactory.com/wp-content/cache/autoptimize/css/autoptimize_e3593827e8faa26d8b8827fe1e202377.css" onload="this.onload=null;this.media='all';"><noscript id="aonoscrcss"><link media="all" href="https://www.impactfactory.com/wp-content/cache/autoptimize/css/autoptimize_e3593827e8faa26d8b8827fe1e202377.css" rel="stylesheet"></noscript><title>Five Tactics For Dealing With Difficult People at Work - Impact Factory</title><meta name="description" content="Learn the different types of difficult behaviours and use communication skills to de-escalate when dealing with difficult people at work." /><link rel="canonical" href="https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/" /><meta property="og:locale" content="en_GB" /><meta property="og:type" content="article" /><meta property="og:title" content="Five Tactics For Dealing With Difficult People at Work" /><meta property="og:description" content="Learn the different types of difficult behaviours and use communication skills to de-escalate when dealing with difficult people at work." /><meta property="og:url" content="https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/" /><meta property="og:site_name" content="Impact Factory" /><meta property="article:publisher" content="https://www.linkedin.com/company/impact-factory/" /><meta property="article:modified_time" content="2024-07-26T13:40:38+00:00" /><meta property="og:image" content="https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work.jpg" /><meta property="og:image:width" content="1520" /><meta property="og:image:height" content="700" /><meta property="og:image:type" content="image/jpeg" /><meta name="twitter:card" content="summary_large_image" /><meta name="twitter:label1" content="Estimated reading time" /><meta name="twitter:data1" content="7 minutes" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"WebPage","@id":"https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/","url":"https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/","name":"Five Tactics For Dealing With Difficult People at Work - Impact Factory","isPartOf":{"@id":"https://www.impactfactory.com/#website"},"primaryImageOfPage":{"@id":"https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/#primaryimage"},"image":{"@id":"https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/#primaryimage"},"thumbnailUrl":"https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work.jpg","datePublished":"2024-02-04T12:13:50+00:00","dateModified":"2024-07-26T13:40:38+00:00","description":"Learn the different types of difficult behaviours and use communication skills to de-escalate when dealing with difficult people at work.","breadcrumb":{"@id":"https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/#primaryimage","url":"https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work.jpg","contentUrl":"https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work.jpg","width":1520,"height":700,"caption":"Business meeting of construction engineers in the office"},{"@type":"BreadcrumbList","@id":"https://www.impactfactory.com/resources/five-tactics-for-dealing-with-difficult-people-at-work/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.impactfactory.com/"},{"@type":"ListItem","position":2,"name":"Resources","item":"https://www.impactfactory.com/resources/"},{"@type":"ListItem","position":3,"name":"Five Tactics For Dealing With Difficult People at Work"}]},{"@type":"WebSite","@id":"https://www.impactfactory.com/#website","url":"https://www.impactfactory.com/","name":"Impact Factory","description":"Professional Personal Development","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://www.impactfactory.com/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}</script> <link rel='dns-prefetch' href='//www.impactfactory.com' /><link rel='dns-prefetch' href='//js-eu1.hs-scripts.com' /><link rel="alternate" type="application/rss+xml" title="Impact Factory » Feed" href="https://www.impactfactory.com/feed/" /><style id='acf-teasers-v2-style-inline-css'>.teaser{border-top:2px solid var(--orange);border-bottom:2px solid var(--orange);margin:40px 0;background:var(--blueLightest)}.teaser__inner{padding:40px;display:flex;align-items:center}@media (max-width:600px){.teaser__inner{flex-direction:column}}.teaser__img{padding:0 40px 0 0;min-width:33.33%;max-width:33.33%}@media (max-width:600px){.teaser__img{padding:0 0 20px;min-width:auto;max-width:none}}.teaser__img--right{order:2;padding:0 0 0 40px}@media (max-width:600px){.teaser__img--right{padding:20px 0 0}}.teaser__img--25{min-width:25%;max-width:25%}@media (max-width:600px){.teaser__img--25{min-width:auto;max-width:none}}.teaser__img--50{min-width:50%;max-width:50%}@media (max-width:600px){.teaser__img--50{min-width:auto;max-width:none}}.teaser__img img{display:block;border-radius:10px;box-shadow:0 0 20px rgba(0,0,0,.2)}.teaser__content{flex:1}.teaser__content--left{text-align:left}.teaser__content--center{text-align:center}.teaser__content--center .teaser__action{justify-content:center}.teaser__content--right{order:1;text-align:center}.teaser__content--right .teaser__action{justify-content:center}.teaser p{margin-left:0 !important}.teaser p,.teaser li{font-family:'Times New Roman',serif;font-size:22px;font-style:italic}@media (max-width:1520px){.teaser p,.teaser li{font-size:17px}}@media (max-width:1024px){.teaser p,.teaser li{font-size:15px}}.teaser__action{display:flex;align-items:center}@media (max-width:600px){.teaser__action{flex-direction:column;justify-content:center}}.teaser__action .btn{margin:0 10px 0 0;text-align:center}.teaser__action__text{margin:0 10px 0 0}@media (max-width:600px){.teaser__action .btn,.teaser__action__text{margin:0 0 10px}.wp-block-column .teaser{margin:0}</style><style id='acf-related-block-style-inline-css'>.related-block h2{text-align:center;margin:0 0 40px}.related-block__list{list-style:none;padding:0 !important;margin:0 -20px !important;display:flex;flex-wrap:wrap;justify-content:center}.related-block__item{min-width:33.33%;max-width:33.33%;padding:0 20px 40px;margin:0 !important}.related-block__link{overflow:hidden;display:block;text-decoration:none;display:flex;flex-direction:column;height:100%}.related-block__link:hover .related-block__img img{transform:scale(1.1)}.related-block__img{border-radius:10px 10px 0 0;overflow:hidden;position:relative}.related-block__post-type-title{position:absolute;top:5px;right:5px;font-size:14px;background:rgba(23,41,68,.5);color:var(--white);padding:10px;line-height:1;border-radius:5px}.related-block__img img{display:block;margin:0;transition:all .3s}.related-block__content{padding:20px;flex:1;background:#f6f6f6;border-radius:0 0 10px 10px}.related-block__link h3{font-size:20px;padding:0;color:var(--blue);font-weight:700;margin:0 !important;font-family:var(--sans-serif);font-style:normal}.related-block hr:last-child{margin-top:20px}@media (max-width:1024px){.related-block__link h3{font-size:18px}}@media (max-width:800px){.related-block__list{flex-direction:column}.related-block__item{min-width:100%;max-width:100%}}</style><style id='acf-related-quotes-block-style-inline-css'>.related-quote-block{margin:40px 0;padding:40px;border-left:2px solid #e08000;background:#f5f5f5;display:flex;gap:40px}.related-quote-block h2{font-size:22px;margin:0 0 1rem}.related-quote-block p{font-size:22px;font-style:italic;margin:0 0 1em !important;font-family:'Times New Roman',serif;line-height:1.2}.related-quote-block__img{max-width:160px;min-width:160px}.related-quote-block__img img{display:block}.related-quote-block__content{flex:1}.related-quote-block blockquote{margin:0}.related-quote-block figcaption{font-size:16px;margin:5px 0 0}@media (max-width:1520px){.related-quote-block p,.related-quote-block h2{font-size:17px}.related-quote-block figcaption{font-size:14px}}@media (max-width:1024px){.related-quote-block p,.related-quote-block h2{font-size:15px}.related-quote-block figcaption{font-size:12px}}@media (max-width:600px){.related-quote-block{flex-direction:column;justify-content:center;align-items:center}}</style><style id='acf-tabbed-content-block-style-inline-css'>.related-quote-block{margin:40px 0;padding:40px;border-left:2px solid #e08000;background:#f5f5f5;display:flex;gap:40px}.related-quote-block h2{font-size:22px;margin:0 0 1rem}.related-quote-block p{font-size:22px;font-style:italic;margin:0 0 1em !important;font-family:'Times New Roman',serif;line-height:1.2}.related-quote-block__img{max-width:160px;min-width:160px}.related-quote-block__img img{display:block}.related-quote-block__content{flex:1}.related-quote-block blockquote{margin:0}.related-quote-block figcaption{font-size:16px;margin:5px 0 0}@media (max-width:1520px){.related-quote-block p,.related-quote-block h2{font-size:17px}.related-quote-block figcaption{font-size:14px}}@media (max-width:1024px){.related-quote-block p,.related-quote-block h2{font-size:15px}.related-quote-block figcaption{font-size:12px}}@media (max-width:600px){.related-quote-block{flex-direction:column;justify-content:center;align-items:center}}</style><style id='acf-top-tips-style-inline-css'>.top-tips{border-top:2px solid var(--orange);border-bottom:2px solid var(--orange);margin:40px 0;padding:40px;background:var(--blueLightest)}.top-tips h2{font-family:'Montserrat','Gotham',sans-serif;color:var(--blue);font-size:26px;font-weight:700;margin:0 0 20px;text-transform:none}.top-tips__item{display:flex;align-items:flex-start;gap:20px;margin:0 0 20px}.top-tips__item:last-child{margin:0}.top-tips__number{position:relative;font-size:40px;display:flex}.top-tips__number i{font-size:1em;color:var(--orange)}.top-tips__number span{position:absolute;left:50%;top:50%;margin:0;transform:translate(-50%,-50%);font-size:.4em;color:var(--white)}.top-tips__content{flex:1}.top-tips__content p{margin:0 0 1em !important}.top-tips__content :last-child{margin:0 !important}@media (max-width:1520px){.top-tips h2{font-size:21px;margin:0 0 16px}}@media (max-width:1024px){.top-tips h2{font-size:18px}}@media (max-width:600px){.top-tips{margin:20px 0;padding:20px}.top-tips__item{gap:10px}.top-tips__number{font-size:30px}}</style><style id='filebird-block-filebird-gallery-style-inline-css'>ul.filebird-block-filebird-gallery{margin:auto!important;padding:0!important;width:100%}ul.filebird-block-filebird-gallery.layout-grid{display:grid;grid-gap:20px;align-items:stretch;grid-template-columns:repeat(var(--columns),1fr);justify-items:stretch}ul.filebird-block-filebird-gallery.layout-grid li img{border:1px solid #ccc;box-shadow:2px 2px 6px 0 rgba(0,0,0,.3);height:100%;max-width:100%;-o-object-fit:cover;object-fit:cover;width:100%}ul.filebird-block-filebird-gallery.layout-masonry{-moz-column-count:var(--columns);-moz-column-gap:var(--space);column-gap:var(--space);-moz-column-width:var(--min-width);columns:var(--min-width) var(--columns);display:block;overflow:auto}ul.filebird-block-filebird-gallery.layout-masonry li{margin-bottom:var(--space)}ul.filebird-block-filebird-gallery li{list-style:none}ul.filebird-block-filebird-gallery li figure{height:100%;margin:0;padding:0;position:relative;width:100%}ul.filebird-block-filebird-gallery li figure figcaption{background:linear-gradient(0deg,rgba(0,0,0,.7),rgba(0,0,0,.3) 70%,transparent);bottom:0;box-sizing:border-box;color:#fff;font-size:.8em;margin:0;max-height:100%;overflow:auto;padding:3em .77em .7em;position:absolute;text-align:center;width:100%;z-index:2}ul.filebird-block-filebird-gallery li figure figcaption a{color:inherit}</style><style id='classic-theme-styles-inline-css'>/*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none}</style><style id='global-styles-inline-css'>:root{--wp--preset--aspect-ratio--square:1;--wp--preset--aspect-ratio--4-3:4/3;--wp--preset--aspect-ratio--3-4:3/4;--wp--preset--aspect-ratio--3-2:3/2;--wp--preset--aspect-ratio--2-3:2/3;--wp--preset--aspect-ratio--16-9:16/9;--wp--preset--aspect-ratio--9-16:9/16;--wp--preset--color--black:#000;--wp--preset--color--cyan-bluish-gray:#abb8c3;--wp--preset--color--white:#fff;--wp--preset--color--pale-pink:#f78da7;--wp--preset--color--vivid-red:#cf2e2e;--wp--preset--color--luminous-vivid-orange:#ff6900;--wp--preset--color--luminous-vivid-amber:#fcb900;--wp--preset--color--light-green-cyan:#7bdcb5;--wp--preset--color--vivid-green-cyan:#00d084;--wp--preset--color--pale-cyan-blue:#8ed1fc;--wp--preset--color--vivid-cyan-blue:#0693e3;--wp--preset--color--vivid-purple:#9b51e0;--wp--preset--color--light-blue:#345b82;--wp--preset--color--blue:#2a4166;--wp--preset--color--dark-blue:#172944;--wp--preset--color--orange:#e08000;--wp--preset--color--red:#c33;--wp--preset--color--green:#6c3;--wp--preset--color--light-grey:#f5f5f5;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple:linear-gradient(135deg,rgba(6,147,227,1) 0%,#9b51e0 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan:linear-gradient(135deg,#7adcb4 0%,#00d082 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange:linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red:linear-gradient(135deg,rgba(255,105,0,1) 0%,#cf2e2e 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray:linear-gradient(135deg,#eee 0%,#a9b8c3 100%);--wp--preset--gradient--cool-to-warm-spectrum:linear-gradient(135deg,#4aeadc 0%,#9778d1 20%,#cf2aba 40%,#ee2c82 60%,#fb6962 80%,#fef84c 100%);--wp--preset--gradient--blush-light-purple:linear-gradient(135deg,#ffceec 0%,#9896f0 100%);--wp--preset--gradient--blush-bordeaux:linear-gradient(135deg,#fecda5 0%,#fe2d2d 50%,#6b003e 100%);--wp--preset--gradient--luminous-dusk:linear-gradient(135deg,#ffcb70 0%,#c751c0 50%,#4158d0 100%);--wp--preset--gradient--pale-ocean:linear-gradient(135deg,#fff5cb 0%,#b6e3d4 50%,#33a7b5 100%);--wp--preset--gradient--electric-grass:linear-gradient(135deg,#caf880 0%,#71ce7e 100%);--wp--preset--gradient--midnight:linear-gradient(135deg,#020381 0%,#2874fc 100%);--wp--preset--font-size--small:13px;--wp--preset--font-size--medium:20px;--wp--preset--font-size--large:36px;--wp--preset--font-size--x-large:42px;--wp--preset--spacing--20:.44rem;--wp--preset--spacing--30:.67rem;--wp--preset--spacing--40:1rem;--wp--preset--spacing--50:1.5rem;--wp--preset--spacing--60:2.25rem;--wp--preset--spacing--70:3.38rem;--wp--preset--spacing--80:5.06rem;--wp--preset--shadow--natural:6px 6px 9px rgba(0,0,0,.2);--wp--preset--shadow--deep:12px 12px 50px rgba(0,0,0,.4);--wp--preset--shadow--sharp:6px 6px 0px rgba(0,0,0,.2);--wp--preset--shadow--outlined:6px 6px 0px -3px rgba(255,255,255,1),6px 6px rgba(0,0,0,1);--wp--preset--shadow--crisp:6px 6px 0px rgba(0,0,0,1)}:where(.is-layout-flex){gap:.5em}:where(.is-layout-grid){gap:.5em}body .is-layout-flex{display:flex}.is-layout-flex{flex-wrap:wrap;align-items:center}.is-layout-flex>:is(*,div){margin:0}body .is-layout-grid{display:grid}.is-layout-grid>:is(*,div){margin:0}:where(.wp-block-columns.is-layout-flex){gap:2em}:where(.wp-block-columns.is-layout-grid){gap:2em}:where(.wp-block-post-template.is-layout-flex){gap:1.25em}:where(.wp-block-post-template.is-layout-grid){gap:1.25em}.has-black-color{color:var(--wp--preset--color--black) !important}.has-cyan-bluish-gray-color{color:var(--wp--preset--color--cyan-bluish-gray) !important}.has-white-color{color:var(--wp--preset--color--white) !important}.has-pale-pink-color{color:var(--wp--preset--color--pale-pink) !important}.has-vivid-red-color{color:var(--wp--preset--color--vivid-red) !important}.has-luminous-vivid-orange-color{color:var(--wp--preset--color--luminous-vivid-orange) !important}.has-luminous-vivid-amber-color{color:var(--wp--preset--color--luminous-vivid-amber) !important}.has-light-green-cyan-color{color:var(--wp--preset--color--light-green-cyan) !important}.has-vivid-green-cyan-color{color:var(--wp--preset--color--vivid-green-cyan) !important}.has-pale-cyan-blue-color{color:var(--wp--preset--color--pale-cyan-blue) !important}.has-vivid-cyan-blue-color{color:var(--wp--preset--color--vivid-cyan-blue) !important}.has-vivid-purple-color{color:var(--wp--preset--color--vivid-purple) !important}.has-black-background-color{background-color:var(--wp--preset--color--black) !important}.has-cyan-bluish-gray-background-color{background-color:var(--wp--preset--color--cyan-bluish-gray) !important}.has-white-background-color{background-color:var(--wp--preset--color--white) !important}.has-pale-pink-background-color{background-color:var(--wp--preset--color--pale-pink) !important}.has-vivid-red-background-color{background-color:var(--wp--preset--color--vivid-red) !important}.has-luminous-vivid-orange-background-color{background-color:var(--wp--preset--color--luminous-vivid-orange) !important}.has-luminous-vivid-amber-background-color{background-color:var(--wp--preset--color--luminous-vivid-amber) !important}.has-light-green-cyan-background-color{background-color:var(--wp--preset--color--light-green-cyan) !important}.has-vivid-green-cyan-background-color{background-color:var(--wp--preset--color--vivid-green-cyan) !important}.has-pale-cyan-blue-background-color{background-color:var(--wp--preset--color--pale-cyan-blue) !important}.has-vivid-cyan-blue-background-color{background-color:var(--wp--preset--color--vivid-cyan-blue) !important}.has-vivid-purple-background-color{background-color:var(--wp--preset--color--vivid-purple) !important}.has-black-border-color{border-color:var(--wp--preset--color--black) !important}.has-cyan-bluish-gray-border-color{border-color:var(--wp--preset--color--cyan-bluish-gray) !important}.has-white-border-color{border-color:var(--wp--preset--color--white) !important}.has-pale-pink-border-color{border-color:var(--wp--preset--color--pale-pink) !important}.has-vivid-red-border-color{border-color:var(--wp--preset--color--vivid-red) !important}.has-luminous-vivid-orange-border-color{border-color:var(--wp--preset--color--luminous-vivid-orange) !important}.has-luminous-vivid-amber-border-color{border-color:var(--wp--preset--color--luminous-vivid-amber) !important}.has-light-green-cyan-border-color{border-color:var(--wp--preset--color--light-green-cyan) !important}.has-vivid-green-cyan-border-color{border-color:var(--wp--preset--color--vivid-green-cyan) !important}.has-pale-cyan-blue-border-color{border-color:var(--wp--preset--color--pale-cyan-blue) !important}.has-vivid-cyan-blue-border-color{border-color:var(--wp--preset--color--vivid-cyan-blue) !important}.has-vivid-purple-border-color{border-color:var(--wp--preset--color--vivid-purple) !important}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background:var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background:var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background:var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important}.has-cool-to-warm-spectrum-gradient-background{background:var(--wp--preset--gradient--cool-to-warm-spectrum) !important}.has-blush-light-purple-gradient-background{background:var(--wp--preset--gradient--blush-light-purple) !important}.has-blush-bordeaux-gradient-background{background:var(--wp--preset--gradient--blush-bordeaux) !important}.has-luminous-dusk-gradient-background{background:var(--wp--preset--gradient--luminous-dusk) !important}.has-pale-ocean-gradient-background{background:var(--wp--preset--gradient--pale-ocean) !important}.has-electric-grass-gradient-background{background:var(--wp--preset--gradient--electric-grass) !important}.has-midnight-gradient-background{background:var(--wp--preset--gradient--midnight) !important}.has-small-font-size{font-size:var(--wp--preset--font-size--small) !important}.has-medium-font-size{font-size:var(--wp--preset--font-size--medium) !important}.has-large-font-size{font-size:var(--wp--preset--font-size--large) !important}.has-x-large-font-size{font-size:var(--wp--preset--font-size--x-large) !important}:where(.wp-block-post-template.is-layout-flex){gap:1.25em}:where(.wp-block-post-template.is-layout-grid){gap:1.25em}:where(.wp-block-columns.is-layout-flex){gap:2em}:where(.wp-block-columns.is-layout-grid){gap:2em}:root :where(.wp-block-pullquote){font-size:1.5em;line-height:1.6}</style> <script src="https://www.impactfactory.com/wp-includes/js/jquery/jquery.min.js" id="jquery-core-js"></script> <script id="cookie-law-info-js-extra">var Cli_Data={"nn_cookie_ids":["_hjSession_*","_hjSessionUser_*","cto_bundle","i","libsyn-paywall-s","optout","VISITOR_PRIVACY_METADATA","_fbp","_ga","hubspotutk","__hstc","_hjFirstSeen","_gcl_au","_ga_*","_gat_gtag_UA_*","_gid","fr","UID","_hjRecordingLastActivity","_hjRecordingEnabled","CONSENT","_hjTLDTest","_hjAbsoluteSessionInProgress","__cf_bm","locale","countryCode","__hssrc","_hjIncludedInSessionSample_3525404","_hjSession_3525404","visitor-id","loglevel","m","countryId","country_id","location","country_tsp","i18n_tsp","CookieLawInfoConsent","cookielawinfo-checkbox-advertisement","_hjSessionUser_3525404","__hssc","_wpfuuid","__stripe_mid","__stripe_sid","test_cookie","YSC","VISITOR_INFO1_LIVE","yt-remote-device-id","yt.innertube::requests","yt.innertube::nextId","yt-remote-connected-devices","IDE"],"cookielist":[],"non_necessary_cookies":{"necessary":["CookieLawInfoConsent","__hssrc","__hssc","_wpfuuid","__stripe_mid","__stripe_sid"],"functional":["_hjAbsoluteSessionInProgress","__cf_bm","locale"],"performance":["countryCode"],"analytics":["_hjSessionUser_*","_hjSession_*","_ga","_gid","_gat_gtag_UA_*","_ga_*","_gcl_au","_hjFirstSeen","__hstc","hubspotutk","_fbp","UID","_hjRecordingLastActivity","_hjRecordingEnabled","CONSENT","_hjTLDTest"],"advertisement":["i","cto_bundle","test_cookie","YSC","VISITOR_INFO1_LIVE","yt-remote-device-id","yt.innertube::requests","yt.innertube::nextId","yt-remote-connected-devices","IDE","fr"],"others":["VISITOR_PRIVACY_METADATA","optout","libsyn-paywall-s","_hjSessionUser_3525404","_hjIncludedInSessionSample_3525404","_hjSession_3525404","visitor-id","loglevel","m","countryId","country_id","location","country_tsp","i18n_tsp"]},"ccpaEnabled":"","ccpaRegionBased":"","ccpaBarEnabled":"","strictlyEnabled":["necessary","obligatoire"],"ccpaType":"gdpr","js_blocking":"1","custom_integration":"","triggerDomRefresh":"","secure_cookies":""};var cli_cookiebar_settings={"animate_speed_hide":"500","animate_speed_show":"500","background":"#FFF","border":"#b1a6a6c2","border_on":"","button_1_button_colour":"#e08000","button_1_button_hover":"#b36600","button_1_link_colour":"#fff","button_1_as_button":"1","button_1_new_win":"","button_2_button_colour":"#333","button_2_button_hover":"#292929","button_2_link_colour":"#444","button_2_as_button":"","button_2_hidebar":"","button_3_button_colour":"#dedfe0","button_3_button_hover":"#b2b2b3","button_3_link_colour":"#333333","button_3_as_button":"1","button_3_new_win":"","button_4_button_colour":"#dedfe0","button_4_button_hover":"#b2b2b3","button_4_link_colour":"#333333","button_4_as_button":"1","button_7_button_colour":"#e08000","button_7_button_hover":"#b36600","button_7_link_colour":"#fff","button_7_as_button":"1","button_7_new_win":"","font_family":"inherit","header_fix":"","notify_animate_hide":"","notify_animate_show":"","notify_div_id":"#cookie-law-info-bar","notify_position_horizontal":"right","notify_position_vertical":"bottom","scroll_close":"","scroll_close_reload":"","accept_close_reload":"1","reject_close_reload":"","showagain_tab":"","showagain_background":"#fff","showagain_border":"#000","showagain_div_id":"#cookie-law-info-again","showagain_x_position":"100px","text":"#333333","show_once_yn":"","show_once":"10000","logging_on":"","as_popup":"","popup_overlay":"1","bar_heading_text":"","cookie_bar_as":"widget","popup_showagain_position":"bottom-right","widget_position":"right"};var log_object={"ajax_url":"https:\/\/www.impactfactory.com\/wp-admin\/admin-ajax.php"};</script> <script defer type="text/javascript" src="https://www.detailsdata7.com/js/799125.js" ></script> <noscript><img src="https://www.detailsdata7.com/799125.png" style="display:none;" /></noscript> <script class="hsq-set-content-id" data-content-id="blog-post">var _hsq=_hsq||[];_hsq.push(["setContentType","blog-post"]);</script> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin /><link rel="preload" as="style" href="//fonts.googleapis.com/css?family=Open+Sans&display=swap" /> <noscript><link rel="stylesheet" href="//fonts.googleapis.com/css?family=Open+Sans&display=swap" media="all" /></noscript><link rel="stylesheet" href="//fonts.googleapis.com/css?family=Open+Sans&display=swap" media='print' onload="this.onload=null;this.media='all';" /><style>div[id*=ajaxsearchlitesettings].searchsettings .asl_option_inner label{font-size:0px !important;color:rgba(0,0,0,0)}div[id*=ajaxsearchlitesettings].searchsettings .asl_option_inner label:after{font-size:11px !important;position:absolute;top:0;left:0;z-index:1}.asl_w_container{width:100%;margin:0;min-width:200px}div[id*=ajaxsearchlite].asl_m{width:100%}div[id*=ajaxsearchliteres].wpdreams_asl_results div.resdrg span.highlighted{font-weight:700;color:rgba(217,49,43,1);background-color:rgba(238,238,238,1)}div[id*=ajaxsearchliteres].wpdreams_asl_results .results img.asl_image{width:70px;height:70px;object-fit:cover}div.asl_r .results{max-height:none}.asl_w,.asl_w *{font-family:"Montserrat","Gotham","sans-serif" !important}.asl_m input[type=search]::placeholder{font-family:"Montserrat","Gotham","sans-serif" !important}.asl_m input[type=search]::-webkit-input-placeholder{font-family:"Montserrat","Gotham","sans-serif" !important}.asl_m input[type=search]::-moz-placeholder{font-family:"Montserrat","Gotham","sans-serif" !important}.asl_m input[type=search]:-ms-input-placeholder{font-family:"Montserrat","Gotham","sans-serif" !important}.asl_m,.asl_m .probox{background-color:#2a4166 !important;background-image:none !important;-webkit-background-image:none !important;-ms-background-image:none !important}.asl_m .probox svg{fill:#fff !important}.asl_m .probox .innericon{background-color:#e08000 !important;background-image:none !important;-webkit-background-image:none !important;-ms-background-image:none !important}div.asl_m.asl_w{border:1px solid #52687a !important;border-radius:0 !important;box-shadow:none !important}div.asl_m.asl_w .probox{border:none !important}.asl_r.asl_w{background-color:rgba(255,255,255,1) !important;background-image:none !important;-webkit-background-image:none !important;-ms-background-image:none !important}.asl_r.asl_w .item{background-color:rgba(255,255,255,1) !important;background-image:none !important;-webkit-background-image:none !important;-ms-background-image:none !important}div.asl_r.asl_w{border:1px solid #2a4166 !important;border-radius:0 !important;box-shadow:none !important}div.asl_r.asl_w.vertical .results .item:after{display:block;position:absolute;bottom:0;content:'';height:1px;width:100%;background:#d8d8d8}div.asl_r.asl_w.vertical .results .item.asl_last_item:after{display:none}</style><link rel="preconnect" href="https://connect.facebook.net" crossorigin><link rel="preconnect" href="https://www.googletagmanager.com" crossorigin><link rel="preconnect" href="https://fonts.googleapis.com"><link rel="preconnect" href="https://fonts.gstatic.com" crossorigin><style>[ng\:cloak],[ng-cloak],[data-ng-cloak],[x-ng-cloak],.ng-cloak,.x-ng-cloak{display:none !important}</style><style>.lazybg{background-image:none !important}</style><style>@font-face{font-family:'Montserrat';font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:italic;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:'Montserrat';font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:italic;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:'Montserrat';font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:italic;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:'Montserrat';font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:italic;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:'Montserrat';font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxC7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRzS7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxi7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRxy7m0dR9pBOi.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:italic;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUQjIg1_i6t8kCHKm459WxRyS7m0dR9pA.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:'Montserrat';font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:normal;font-weight:300;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:'Montserrat';font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:normal;font-weight:400;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:'Montserrat';font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:normal;font-weight:500;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:'Montserrat';font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:normal;font-weight:600;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:'Montserrat';font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WRhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0460-052F,U+1C80-1C88,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:'Montserrat';font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459W1hyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:'Montserrat';font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WZhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:'Montserrat';font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WdhyyTh89ZNpQ.woff2) format('woff2');unicode-range:U+0100-02AF,U+0304,U+0308,U+0329,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20CF,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:'Montserrat';font-style:normal;font-weight:700;font-display:swap;src:url(https://fonts.gstatic.com/s/montserrat/v26/JTUSjIg1_i6t8kCHKm459WlhyyTh89Y.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+2074,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}</style><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png" /><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png" /><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png" /><link rel="manifest" href="/site.webmanifest" /><link rel="mask-icon" href="/safari-pinned-tab.svg" color="#2a4166" /><meta name="msapplication-TileColor" content="#ffffff" /><meta name="theme-color" content="#ffffff" /></head><body class="library-template-default single single-library postid-16953" ng-app="app"> <a class="skip-link screen-reader-text" href="#primary">Skip to content</a><div class="site-ticker"><div class="site-ticker__header"><div class="site-ticker__icon"> <i class="fa-regular fa-calendar-days"></i></div><div class="site-ticker__title"> Upcoming Courses & Tasters</div></div><div class="site-ticker__content"><ul class="site-ticker__list"><li class="site-ticker__item"> <a href="https://www.impactfactory.com/programmes/leadership-skills-training/open-courses/coaching-and-mentoring-course/" target="_self"> <span class="site-ticker__label">Coaching and Mentoring Course</span> <span class="site-ticker__data">27 November 2024</span> </a></li><li class="site-ticker__item"> <a href="https://www.impactfactory.com/programmes/presentation-skills-training/open-courses/advanced-presentation-skills-course/" target="_self"> <span class="site-ticker__label">Advanced Presentation Skills Course</span> <span class="site-ticker__data">27 November 2024</span> </a></li><li class="site-ticker__item"> <a href="https://www.impactfactory.com/programmes/presentation-skills-training/open-courses/presentation-skills-course/" target="_self"> <span class="site-ticker__label">Presentation Skills Two Day Course</span> <span class="site-ticker__data">27 November 2024</span> </a></li><li class="site-ticker__item"> <a href="https://www.impactfactory.com/programmes/management-skills-training/open-courses/line-management-course/" target="_self"> <span class="site-ticker__label">Line Management Two Day Course</span> <span class="site-ticker__data">2 December 2024</span> </a></li></ul></div></div><header class="site-header site-header--ticker"><div class="site-header__inner"><div class="site-header__logo"> <a href="/"><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/logo.svg" alt="Impact Factory" width="240" height="101" /></a></div><div class="site-header__contact"><ul class="site-header__contact-details-mobile"><li><a href="tel:+442072261877" aria-label="Contact us via our telephone number" class="site-header__contact-details__value"><i class="fa-solid fa-phone"></i></a></li><li><a href="mailto:enquiries@impactfactory.com" aria-label="Contact us by email" class="site-header__contact-details__value"><i class="fa-solid fa-envelope"></i></a></li></ul><ul class="site-header__contact-details"><li><i class="fa-solid fa-phone"></i><span class="site-header__contact-details__label">Call:</span> <a href="tel:+442072261877" aria-label="Contact us via our telephone number" class="site-header__contact-details__value">+44(0)20 7226 1877</a></li><li><i class="fa-solid fa-envelope"></i><span class="site-header__contact-details__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" aria-label="Contact us by email" class="site-header__contact-details__value">enquiries@impactfactory.com</a></li></ul><ul class="site-header__shop" ng-controller="HeaderController as $ctrl" ng-cloak><li ng-if="$root.isLoggedIn"><i class="fa-solid fa-user"></i> <a href="/account/"> <span>My account</span></a></li><li ng-if="$root.isLoggedIn"><i class="fa-solid fa-lock"></i> <a ng-click="$ctrl.logout($event)"><span>Logout</span></a></li><li ng-if="!$root.isLoggedIn"><i class="fa-solid fa-lock"></i> <a href="/login/"><span>Login</span></a></li><li><i class="fa-solid fa-cart-shopping"></i> <a href="/checkout/"><span>My basket <span ng-if="$root.cartInfo.count" >({{$root.cartInfo.count}})</span></span></a></li></ul></div><div class="site-header__search"><div class="asl_w_container asl_w_container_1"><div id='ajaxsearchlite1' data-id="1" data-instance="1" class="asl_w asl_m asl_m_1 asl_m_1_1"><div class="probox"><div class='prosettings' style='display:none;' data-opened=0><div class='innericon'> <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" width="22" height="22" viewBox="0 0 512 512" enable-background="new 0 0 512 512" xml:space="preserve"> <polygon transform = "rotate(90 256 256)" points="142.332,104.886 197.48,50 402.5,256 197.48,462 142.332,407.113 292.727,256 "/> </svg></div></div><div class='proinput'><form role="search" action='#' autocomplete="off" aria-label="Search form"> <input aria-label="Search input" type='search' class='orig' tabindex="0" name='phrase' placeholder='Search here..' value='' autocomplete="off"/> <input aria-label="Search autocomplete input" type='text' class='autocomplete' tabindex="-1" name='phrase' value='' autocomplete="off" disabled/> <input type='submit' value="Start search" style='width:0; height: 0; visibility: hidden;'></form></div> <button class='promagnifier' tabindex="0" aria-label="Search magnifier button"> <span class='innericon' style="display:block;"> <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" width="22" height="22" viewBox="0 0 512 512" enable-background="new 0 0 512 512" xml:space="preserve"> <path d="M460.355,421.59L353.844,315.078c20.041-27.553,31.885-61.437,31.885-98.037 C385.729,124.934,310.793,50,218.686,50C126.58,50,51.645,124.934,51.645,217.041c0,92.106,74.936,167.041,167.041,167.041 c34.912,0,67.352-10.773,94.184-29.158L419.945,462L460.355,421.59z M100.631,217.041c0-65.096,52.959-118.056,118.055-118.056 c65.098,0,118.057,52.959,118.057,118.056c0,65.096-52.959,118.056-118.057,118.056C153.59,335.097,100.631,282.137,100.631,217.041 z"/> </svg> </span> </button><div class='proloading'><div class="asl_loader"><div class="asl_loader-inner asl_simple-circle"></div></div></div><div class='proclose'> <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" width="12" height="12" viewBox="0 0 512 512" enable-background="new 0 0 512 512" xml:space="preserve"> <polygon points="438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 "/> </svg></div></div></div><div class='asl_data_container' style="display:none !important;"><div class="asl_init_data wpdreams_asl_data_ct" style="display:none !important;" id="asl_init_id_1" data-asl-id="1" data-asl-instance="1" data-asldata="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"></div><div id="asl_hidden_data"> <svg style="position:absolute" height="0" width="0"> <filter id="aslblur"> <feGaussianBlur in="SourceGraphic" stdDeviation="4"/> </filter> </svg> <svg style="position:absolute" height="0" width="0"> <filter id="no_aslblur"></filter> </svg></div></div><div id='ajaxsearchliteres1' class='vertical wpdreams_asl_results asl_w asl_r asl_r_1 asl_r_1_1'><div class="results"><div class="resdrg"></div></div></div><div id='__original__ajaxsearchlitesettings1' data-id="1" class="searchsettings wpdreams_asl_settings asl_w asl_s asl_s_1"><form name='options' aria-label="Search settings form" autocomplete = 'off'> <input type="hidden" name="filters_changed" style="display:none;" value="0"> <input type="hidden" name="filters_initial" style="display:none;" value="1"><div class="asl_option_inner hiddend"> <input type='hidden' name='qtranslate_lang' id='qtranslate_lang1' value='0'/></div><fieldset class="asl_sett_scroll"><legend style="display: none;">Generic selectors</legend><div class="asl_option" tabindex="0"><div class="asl_option_inner"> <input type="checkbox" value="exact" aria-label="Exact matches only" name="asl_gen[]" /><div class="asl_option_checkbox"></div></div><div class="asl_option_label"> Exact matches only</div></div><div class="asl_option" tabindex="0"><div class="asl_option_inner"> <input type="checkbox" value="title" aria-label="Search in title" name="asl_gen[]" checked="checked"/><div class="asl_option_checkbox"></div></div><div class="asl_option_label"> Search in title</div></div><div class="asl_option" tabindex="0"><div class="asl_option_inner"> <input type="checkbox" value="content" aria-label="Search in content" name="asl_gen[]" checked="checked"/><div class="asl_option_checkbox"></div></div><div class="asl_option_label"> Search in content</div></div><div class="asl_option_inner hiddend"> <input type="checkbox" value="excerpt" aria-label="Search in excerpt" name="asl_gen[]" checked="checked"/><div class="asl_option_checkbox"></div></div></fieldset><fieldset class="asl_sett_scroll"><legend style="display: none;">Post Type Selectors</legend><div class="asl_option_inner hiddend"> <input type="checkbox" value="programmes" aria-label="Hidden option, ignore please" name="customset[]" checked="checked"/></div><div class="asl_option_inner hiddend"> <input type="checkbox" value="library" aria-label="Hidden option, ignore please" name="customset[]" checked="checked"/></div><div class="asl_option_inner hiddend"> <input type="checkbox" value="tasters" aria-label="Hidden option, ignore please" name="customset[]" checked="checked"/></div><div class="asl_option_inner hiddend"> <input type="checkbox" value="page" aria-label="Hidden option, ignore please" name="customset[]" checked="checked"/></div><div class="asl_option_inner hiddend"> <input type="checkbox" value="trainers" aria-label="Hidden option, ignore please" name="customset[]" checked="checked"/></div><div class="asl_option_inner hiddend"> <input type="checkbox" value="case-studies" aria-label="Hidden option, ignore please" name="customset[]" checked="checked"/></div><div class="asl_option_inner hiddend"> <input type="checkbox" value="methods" aria-label="Hidden option, ignore please" name="customset[]" checked="checked"/></div></fieldset></form></div></div></div></div></header><nav class="site-navigation site-navigation--ticker"><div class="site-navigation__inner"><div class="menu-primary-container"><ul id="primary-menu" class="menu"><li id="menu-item-32" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-32"><a href="https://www.impactfactory.com/about-impact-factory/">About Us</a><ul class="sub-menu"><li id="menu-item-2884" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2884"><a href="https://www.impactfactory.com/about-impact-factory/meet-our-team/">Meet Our Team</a></li><li id="menu-item-23499" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-23499"><a href="https://www.impactfactory.com/impact-factory-in-action/">Impact Factory In-Action</a></li><li id="menu-item-20553" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20553"><a href="https://www.impactfactory.com/two-trainer-model/">Two-Trainer Model</a></li><li id="menu-item-16658" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16658"><a href="https://www.impactfactory.com/about-impact-factory/working-for-impact-factory/">Working For Impact Factory</a></li><li id="menu-item-22911" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-22911"><a href="https://www.impactfactory.com/about-impact-factory/sustainability/">Impact Factory Sustainability</a></li></ul></li><li id="menu-item-33" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-33"><a href="https://www.impactfactory.com/what-we-offer/">What We Offer</a><ul class="sub-menu"><li id="menu-item-16990" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16990"><a href="/what-we-offer/tailored-in-house-solutions/">In-House Solutions</a></li><li id="menu-item-10994" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-10994"><a href="https://www.impactfactory.com/what-we-offer/open-courses/">Open Courses</a></li><li id="menu-item-8658" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8658"><a href="https://www.impactfactory.com/one-to-one-skills-training/">One-to-One Skills Training</a></li><li id="menu-item-7784" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-7784"><a href="https://www.impactfactory.com/5-day-intensive-professional-development-courses/">5 Day Intensive Courses</a></li><li id="menu-item-6089" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6089"><a href="https://www.impactfactory.com/consulting/">Consulting</a></li><li id="menu-item-7017" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-7017"><a href="https://www.impactfactory.com/executive-coaching/">Executive Coaching</a></li><li id="menu-item-6091" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6091"><a href="https://www.impactfactory.com/tailored-events/">Tailored Events</a></li><li id="menu-item-6092" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6092"><a href="https://www.impactfactory.com/impact-factorys-free-tasters/">Free Tasters</a></li><li id="menu-item-9561" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-9561"><a href="https://www.impactfactory.com/methods-of-delivery/">Methods of Delivery</a></li></ul></li><li id="menu-item-12676" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-12676"><a href="https://www.impactfactory.com/programmes/">Programmes</a><ul class="sub-menu"><li id="menu-item-12681" class="menu-item menu-item-type-post_type menu-item-object-landing-pages menu-item-12681"><a href="https://www.impactfactory.com/programmes/communication-skills-training/">Communication Skills Training</a></li><li id="menu-item-16290" class="menu-item menu-item-type-post_type menu-item-object-landing-pages menu-item-16290"><a href="https://www.impactfactory.com/programmes/interpersonal-skills-training/">Interpersonal Skills Training</a></li><li id="menu-item-12678" class="menu-item menu-item-type-post_type menu-item-object-landing-pages menu-item-12678"><a href="https://www.impactfactory.com/programmes/leadership-skills-training/">Leadership Skills Training</a></li><li id="menu-item-12679" class="menu-item menu-item-type-post_type menu-item-object-landing-pages menu-item-12679"><a href="https://www.impactfactory.com/programmes/management-skills-training/">Management Skills Training</a></li><li id="menu-item-12677" class="menu-item menu-item-type-post_type menu-item-object-landing-pages menu-item-12677"><a href="https://www.impactfactory.com/programmes/personal-impact-skills-training/">Personal Impact Skills Training</a></li><li id="menu-item-12680" class="menu-item menu-item-type-post_type menu-item-object-landing-pages menu-item-12680"><a href="https://www.impactfactory.com/programmes/presentation-skills-training/">Presentation Skills Training</a></li><li id="menu-item-20201" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20201"><a href="https://www.impactfactory.com/tailored-events/dynamic-team-days/">Dynamic Team Days</a></li></ul></li><li id="menu-item-34" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-34"><a href="https://www.impactfactory.com/our-clients/">Clients</a></li><li id="menu-item-246" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-246"><a href="/resources/">Resources</a></li><li id="menu-item-36" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-36"><a href="https://www.impactfactory.com/contact-us/">Contact Us</a></li><li id="menu-item-20476" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20476"><a href="https://www.impactfactory.com/what-our-clients-say/">Testimonials</a></li><li id="menu-item-16790" class="btn btn--orange-solid menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-16790"><a href="https://www.impactfactory.com/impact-factorys-free-tasters/">Free Tasters</a><ul class="sub-menu"><li id="menu-item-16788" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16788"><a href="https://www.impactfactory.com/impact-factorys-free-tasters/">Upcoming Tasters</a></li></ul></li></ul></div><div class="site-navigation__button"> <button class="menu-btn">☰ Menu</button></div></div></nav><div id="page" class="site site--ticker"><div class="breadcrumb"><div class="page__inner"><ol class="breadcrumb__list" itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="/resources/"> <span itemprop="name">Resources</span></a><meta itemprop="position" content="1" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span itemprop="name">Five Tactics For Dealing With Difficult People at Work</span><meta itemprop="position" content="2" /></li></ol></div></div><main id="primary"><article id="post-16953" class="post-16953 library type-library status-publish has-post-thumbnail hentry library-category-difficult-people library-media-type-articles"><div class="image"><div class="image-header"><div class="image-header__content"><div class="image-header__img"> <img width="1520" height="700" src="https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work.jpg" class="attachment-library-fullsize size-library-fullsize wp-post-image" alt="Five Tactics for Dealing with Difficult People at Work" decoding="async" fetchpriority="high" srcset="https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work.jpg 1520w, https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work-300x138.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work-1024x472.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work-768x354.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work-1200x553.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work-806x371.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2024/02/five-tactics-for-dealing-with-difficult-people-at-work-400x184.jpg 400w" sizes="(max-width: 1520px) 100vw, 1520px" /></div><div class="image-header__inner"><h1>Five Tactics For Dealing With Difficult People at Work</h1><p>Use your communication skills and people skills to de-escalate situations.</p></div></div></div><div class="page__inner"><div class="image-content"><p>Dealing with difficult people at work is an unfortunate reality in most workplaces. These abrasive personalities negatively impact relationships, productivity, and psychological well-being with their disruptive behaviours. It’s important to think about how you can use your own communication skills and people skills to de-escalate situations and treat people with sensitivity.</p><p><a href="https://impactfactory.com/">Impact Factory</a> knows that it’s not always easy to know what to say to difficult people and how to handle tense situations. Our guide is going to explore the <a href="/programmes/management-skills-training/open-courses/conflict-management-course/">characteristics of difficult people</a> at work so you can spot problems early and mitigate issues before they escalate or spread. You’ll also learn to separate the person from the behaviour when tensions inevitably arise. With some finesse, you can train yourself to interact smoothly regardless of who you’re working with.</p><h2 class="wp-block-heading" id="h-key-takeaways">Key Takeaways:</h2><p>–   It’s important to understand the different types of difficult behaviour that can arise.</p><p>–   Open communication is vital to address issues before they start.</p><p>–   Use empathy to understand where difficult behaviour is coming from.</p><p>–   Be calm to ensure a better solution.</p><p>–   Take care of your own mental health when dealing with difficult people.</p><div class="teaser teaser--15630"><div class="teaser__inner"><div class="teaser__img teaser__img--left teaser__img--"> <noscript><img decoding="async" width="640" height="442" src="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg" class="attachment-medium_large size-medium_large wp-post-image" alt="Conflict Management and Difficult Conversations Course UK" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-300x207.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1024x707.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1536x1060.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-2048x1413.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1200x828.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-806x556.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-400x276.jpg 400w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img decoding="async" width="640" height="442" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20442%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="Conflict Management and Difficult Conversations Course UK" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-300x207.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1024x707.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1536x1060.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-2048x1413.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1200x828.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-806x556.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-400x276.jpg 400w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="teaser__content teaser__content--left"><p><em>Book individuals on our:</em></p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="/programmes/management-skills-training/open-courses/conflict-management-course/" target="_self">Conflict Management Course </a></div></div></div></div></div><h2 class="wp-block-heading" id="h-understanding-difficult-people">Understanding Difficult People</h2><p>Getting to the root of difficult behaviours is key to <a href="/resources/conflict-management-through-communication/">addressing them constructively</a>. Tension, moodiness, criticism, and aggression often mask deeper issues that individuals struggle with internally or externally at work. Packaged alongside defiant body language or passive tones, these volatile reactions can disrupt already fragile workplace dynamics. Unpacking precisely what drives difficult personality traits provides context for why colleagues act abrasively or seem perpetually unreasonable.</p><h3 class="wp-block-heading" id="h-example">Example:</h3><p>A co-worker prone to exaggerated outbursts may have grown up in a household with similar volatility. Or someone averse to collaboration might struggle with vulnerability due to past failures on group projects. While these individuals may seem <a href="/resources/handling-hostile-questions-and-statements-in-six-simple-steps/">outright hostile</a> or irrational at times from the outside, a patient and compassionate lens focused on understanding rather than judging goes a long way. It allows you to reframe difficult <a href="https://intheblack.cpaaustralia.com.au/work-life/how-to-prevent-toxic-workplace-behaviour" target="_blank" rel="noreferrer noopener">behaviours as cries for help</a> rather than attacks.</p><p>With this context, you can respond calmly rather than reacting defensively when tensions inevitably escalate. Extending patience alongside accountability and support helps mitigate counterproductive workplace actions over time. And by recognising potential root causes, more positive connections become possible as understanding increases on both sides. But progress first requires contextualising where abrasive co-workers are coming from when personality clashes occur.</p><h2 class="wp-block-heading" id="h-impact-on-workplace-relationships">Impact On Workplace Relationships</h2><p>Left unchecked, difficult co-workers breed toxicity that permeates <a href="/resources/building-successful-work-relationships/">workplace relationships</a>, environment, and morale. Their disruptive communication styles, criticism of ideas, and tendency to shirk collaboration corrode team cohesion and trust over time. People walk on eggshells around these volatile personalities, affecting information sharing, engagement, and productivity.</p><h3 class="wp-block-heading" id="h-example-0">Example:</h3><p>A detail-oriented manager prone to micromanagement can create a culture of fear in his team. People grow anxious presenting new ideas or projects to him in meetings, worried about scorn or criticism. So, they hold back sharing proactively, stifling innovation long-term. Alternatively, a gossipy colleague with subtle but consistent backhanded comments fuels rumours <a href="/resources/workplace-bullying-victimisation-and-harassment/">that strain trust and rapport between peers</a>. People hesitate to collaborate lest they become the next target.</p><p>The ripple effects of just a few dysfunctional individuals and relationships can be far-reaching if not properly addressed. However mediating issues through open communication, manager facilitation, and conflict resolution protects corporate culture. Resetting boundaries also helps minimise interpersonal fallout, preventing decreased engagement, lost productivity, and turnover in the long run.</p><div class="teaser teaser--15685"><div class="teaser__inner"><div class="teaser__img teaser__img--left teaser__img--"> <noscript><img decoding="async" width="640" height="442" src="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg" class="attachment-medium_large size-medium_large wp-post-image" alt="Conflict Management and Difficult Conversations Course UK" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-300x207.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1024x707.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1536x1060.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-2048x1413.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1200x828.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-806x556.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-400x276.jpg 400w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img decoding="async" width="640" height="442" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20442%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="Conflict Management and Difficult Conversations Course UK" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-300x207.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1024x707.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1536x1060.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-2048x1413.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1200x828.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-806x556.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-400x276.jpg 400w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="teaser__content teaser__content--left"><p>If you are looking for In-House Conflict Management Training for groups or teams, please see our</p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="/programmes/interpersonal-skills-training/in-house-solutions/conflict-management-training/" target="_self">Tailored Conflict Management Training Page</a></div></div></div></div></div><h2 class="wp-block-heading" id="h-recognising-difficult-behaviours">Recognising Difficult Behaviours</h2><p>Pinpointing problematic workplace behaviours is the critical first step in controlling damage from toxic individuals. Look out for these common occurrences by difficult people at work:</p><p>–   <strong>Taking Credit:</strong> Co-workers who pass your ideas off as their own in front of leadership to take credit for positive results or curry political favour. For example, your peer Sam presents the customer retention idea you came up with together without acknowledgement, taking all the glory himself.</p><p>–   <strong>Passive Aggression:</strong> Backhanded compliments, purposeful inefficiencies when collaborating, reluctance to support team success yet no overt confrontation. For example, creative director Carla frequently makes subtle, doubting comments about your design work rather than constructive feedback all while maintaining a saccharine veneer.</p><p>–   <strong>Shirking Responsibility:</strong> Habitually making excuses to avoid undesirable tasks or duties, leaving more cumbersome work to peers. For instance, analyst Matt takes many conveniently timed smoke breaks whenever data compilation requests come up to avoid the grunt work.</p><p>While often not overtly confrontational on the surface, these behaviours breed resentment, friction, and a climate of distrust among colleagues over time. The implications spread beyond just the individuals involved to negatively impact unit morale and performance.</p><p>But once you’re aware of specific issues recurring, you can address them more objectively rather than <a href="/resources/how-does-emotional-intelligence-help-you-to-be-more-assertive/">reacting emotionally</a>. This could mean direct communication, involving management, or formal mediation if appropriate depending on contexts and severity. However, meaningful progress begins with identifying and acknowledging problematic patterns as the vital first step.</p><div class="teaser teaser--16322"><div class="teaser__inner"><div class="teaser__img teaser__img--left teaser__img--"> <noscript><img decoding="async" width="640" height="428" src="https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-768x513.jpg" class="attachment-medium_large size-medium_large wp-post-image" alt="Presentation - Seven Laws of Success" srcset="https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-768x513.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-1536x1025.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-2048x1367.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-1200x801.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-806x538.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-500x333.jpg 500w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img decoding="async" width="640" height="428" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20428%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-768x513.jpg" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="Presentation - Seven Laws of Success" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-768x513.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-1536x1025.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-2048x1367.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-1200x801.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-806x538.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2024/01/close-up-of-open-book-at-home-garden-with-nature-b-2023-11-27-05-30-31-utc-500x333.jpg 500w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="teaser__content teaser__content--left"><p>Read how to face the common workplace challenge of difficult people</p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="https://www.impactfactory.com/resources/conflict-dealing-with-difficult-people/" target="_self">Conflict – Dealing with Difficult People</a></div></div></div></div></div><h2 class="wp-block-heading" id="h-strategies-for-managing-difficult-co-workers">Strategies For Managing Difficult Co-Workers</h2><p>When faced with difficult personalities, react <a href="/resources/conflict-dealing-with-difficult-people/">strategically rather than reflexively</a>. Tailor your response to the specific behaviours and scenarios at hand. But in general, apply these proven tactics for dealing with difficult people at work by engaging constructively:</p><p>–   <strong>Listen Deeply First:</strong> <a href="/resources/communication-active-listening/">Hear people out</a> fully rather than interjecting your rebuttals or reactions upfront. Ask thoughtful questions to fully understand the context and reasons behind concerning mindsets. Then re-direct the conversation collaboratively back to solutions once you’ve established this listening foundation.</p><p>–   <strong>Empathise About Feelings (Not Actions):</strong> Seek any common ground possible in the person’s frustrations or motivations without necessarily endorsing harmful actions tied to them. “I understand feeling slighted even if how it came out impacted more people,” demonstrates <a href="/resources/understanding-empathy/">empathy</a> separated from approval. This builds connections crucial for defusing and redirecting negative behaviours.</p><p>–   <strong>Set Benevolent Boundaries:</strong> Calmly call out hurtful language or actions directly in real-time. But <a href="/resources/assertiveness-top-10-tips/">avoid making it personal</a> to foster goodwill. “I want us all to thrive here but certain terms cross lines with that vision,” resets rules of engagement without attacks. Apply consistently to prevent enabling and needing to address pent-up issues later on.</p><p>–   <strong>Use Humour Skilfully When Appropriate:</strong> Light jokes in tense moments can temporarily ease stress levels just enough to shift the tone positively. But tread very carefully based on existing rapport and personalities at play. Irrational people or strait-laced managers may take wisecracks as patronising or unprofessional. Know your audience.</p><p>–   <strong>Practise Regular Self-Care: </strong><a href="/resources/be-the-best-you-can-be/">Protect your mental health</a> by regularly decompressing through activities, relationships, or outlets completely separate from work. Difficult people shouldn’t hijack your whole state of being if you proactively fortify the other areas of life outside professional turmoil.</p><p>While no single approach works universally, combining compassion with direct communication, boundaries, and tactical support provides the best results long-term. With finesse, emotional intelligence, and strategic responses, you can train yourself to overcome problematic behaviours regardless of who you’re working alongside.</p><h2 class="wp-block-heading" id="h-conclusion">Conclusion</h2><p>Stay vigilant in spotting toxic behaviours early before they further poison teams. Then respond calmly and consistently with a mix of empathy and boundaries to minimise fallout.</p><p>Rather than reacting emotionally when personalities inevitably clash, focus specifically on the tangible actions you can take – whether through one-on-one discussions, manager facilitation, or formal mediation if necessary. Seek mutual understanding whenever possible. And don’t forget that protecting your own mental health allows you to engage more constructively when dealing with difficult people at work.</p><p>It’s important to keep looking for new ways to improve your communication skills and your toolset for handling difficult emotional situations. At <a href="https://impactfactory.com">Impact Factory</a>, we have a range of courses designed to help you feel more confident and better prepared to ensure that your team works harmoniously. Take a look at our courses and get in touch to talk to one of our team about how we can help you.</p><h2 class="wp-block-heading" id="h-further-reading">Further Reading</h2><p><a href="/resources/conflict-management-and-business/"><strong>Conflict Management In Business</strong></a><strong> – </strong>A guide to different styles of conflict management in the business environment.</p><p><a href="/resources/top-ten-ways-to-improve-your-communication-skills/"><strong>Improve Communication – Top Ten Skills</strong></a><strong> </strong>– Beyond conflict, this guide can help you to feel more confident communicating at work.</p><p><a href="/resources/group-dynamics/"><strong>Group Dynamics</strong></a><strong> – </strong>Learn more about the dynamics and relationships that go into making an effective team.</p><p><a href="/programmes/personal-impact-skills-training/" rel="nofollow"><strong>Personal Impact Course</strong></a><strong> – </strong>This course helps you to develop your personal impact and how you can influence others.</p><h2 class="wp-block-heading" id="h-five-tactics-for-dealing-with-difficult-people-at-work">Five Tactics For Dealing With Difficult People at Work</h2></div></div></div><div class="library-related"><div class="page__inner"><h2>Related Articles</h2><ul class="library-related__list"><li class="library-related__item"> <a class="library-related__link" href="https://www.impactfactory.com/resources/handling-hostile-questions-and-statements-in-six-simple-steps/"> <noscript><img width="447" height="211" src="https://www.impactfactory.com/wp-content/uploads/2023/11/handling-hostile-questions-447x211.jpg" class="attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Handling Hostile Questions" decoding="async" /></noscript><img width="447" height="211" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20447%20211%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/11/handling-hostile-questions-447x211.jpg" class="lazyload attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Handling Hostile Questions" decoding="async" /><div class="library-related__details"><h3>Handling Hostile Questions and Statements in Six Simple Steps</h3><ul class="library-related__category"><li> <span>Conflict</span></li><li> <span>Resilience</span></li><li> <span>Difficult People</span></li></ul><p>Learn how to manage the harshest feedback from colleagues, customers, interviewers and audiences</p></div> </a></li><li class="library-related__item"> <a class="library-related__link" href="https://www.impactfactory.com/resources/delivering-difficult-messages-managing-the-emotional-journey/"> <noscript><img width="447" height="211" src="https://www.impactfactory.com/wp-content/uploads/2023/09/delivering-difficult-messages-447x211.jpg" class="attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Delivering Difficult Messages" decoding="async" /></noscript><img width="447" height="211" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20447%20211%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/09/delivering-difficult-messages-447x211.jpg" class="lazyload attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Delivering Difficult Messages" decoding="async" /><div class="library-related__details"><h3>Delivering Difficult Messages: Managing the Emotional Journey</h3><ul class="library-related__category"><li> <span>Conflict</span></li><li> <span>Difficult People</span></li></ul><p>Great leaders look beyond the moment they deliver challenging news</p></div> </a></li><li class="library-related__item"> <a class="library-related__link" href="https://www.impactfactory.com/resources/managing-difficult-conversations-how-to-plan-the-best-outcome/"> <noscript><img width="447" height="211" src="https://www.impactfactory.com/wp-content/uploads/2023/07/multi-ethnic-people-having-discussion-about-addict-2021-12-09-17-51-55-utc-447x211.jpg" class="attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Managing difficult conversations" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2023/07/multi-ethnic-people-having-discussion-about-addict-2021-12-09-17-51-55-utc-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2023/07/multi-ethnic-people-having-discussion-about-addict-2021-12-09-17-51-55-utc-1520x718.jpg 1520w" sizes="(max-width: 447px) 100vw, 447px" /></noscript><img width="447" height="211" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20447%20211%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/07/multi-ethnic-people-having-discussion-about-addict-2021-12-09-17-51-55-utc-447x211.jpg" class="lazyload attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Managing difficult conversations" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2023/07/multi-ethnic-people-having-discussion-about-addict-2021-12-09-17-51-55-utc-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2023/07/multi-ethnic-people-having-discussion-about-addict-2021-12-09-17-51-55-utc-1520x718.jpg 1520w" data-sizes="(max-width: 447px) 100vw, 447px" /><div class="library-related__details"><h3>Managing Difficult Conversations: How to Plan the Best Outcome</h3><ul class="library-related__category"><li> <span>Conflict</span></li><li> <span>Difficult People</span></li></ul><p>The secret to managing difficult conversations is the way you prepare yourself</p></div> </a></li></ul><div class="library-related__button btn btn--orange-solid"> <a href="/library-category/difficult-people/">More Difficult People Articles</a></div></div></div></article></main><div class="contact-tab contact-tab--left"> <a href="/contact-us/"> <span><i class="fa-solid fa-messages-question"></i> Discuss your requirements</span></a></div><div id="contactFooter" class="contact-footer lazybg"><div class="page__inner"><h2>Discuss your requirements</h2><p class="contact-footer__content">If you like what you've seen, please call us on <a href="tel:+44(0)2072261877">+44 (0)20 7226 1877</a> or click the button below to contact us via our contact form.</p><div class="contact-footer__action btn btn--orange-solid"> <a href="/contact-us/">Contact Us</a></div></div></div><footer class="site-footer"><div class="site-footer__top"><div class="page__inner"><div class="site-footer__row"><div class="site-footer__col"><div class="site-footer__contact"><h2>Contact Information</h2><ul><li><a href="mailto:enquiries@impactfactory.com">enquiries@impactfactory.com</a></li><li><a href="tel:+44 2072261877">+44 2072261877</a></li></ul> <address> Impact Factory<br /> Suite 121 Business Design Centre<br /> 52 Upper Street<br /> London<br /> N1 0QH<br /> UK </address><ul><li>Company number: 05512038</li><li>VAT number: GB523371272</li></ul></div></div><div class="site-footer__col"><div class="site-footer__taster"><h2>Free Taster Events!</h2><div class="site-footer__taster__img"> <noscript><img loading="lazy" src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/video-thumbnail.webp" alt="Image showing 9 people attending a remote training session" width="420" height="236" /></noscript><img class="lazyload" loading="lazy" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20420%20236%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/video-thumbnail.webp" alt="Image showing 9 people attending a remote training session" width="420" height="236" /><div class="btn btn--orange-solid"><a href="/impact-factorys-free-tasters/"><span>Sign up</span></a></div></div></div><div class="site-footer__social"><h2>Follow Us</h2><ul><li><a href="https://www.linkedin.com/company/impact-factory/" aria-label="Follow us on LinkedIn" target="_blank" rel="external"><i class="fa-brands fa-linkedin-in"></i></a></li><li><a href="https://www.facebook.com/ImpactfactoryUK" aria-label="Follow us on Facebook" target="_blank" rel="external"><i class="fa-brands fa-facebook-f"></i></a></li><li><a href="https://www.tiktok.com/@impactfactory" aria-label="Follow us on TikTok" target="_blank" rel="external"><i class="fa-brands fa-tiktok"></i></a></li><li><a href="https://www.instagram.com/impactfactorylondon/" aria-label="Follow us on Instagram"target="_blank" rel="external"><i class="fa-brands fa-instagram"></i></a></li><li><a href="https://www.youtube.com/channel/UCrlBxCnshPDzt8UZ1m33-0g" aria-label="Follow us on YouTube" target="_blank" rel="external"><i class="fa-brands fa-youtube"></i></a></li></ul></div></div><div class="site-footer__col"><div class="site-footer__reviews"><h2>Certification and Reviews</h2><div class="site-footer__reviews__row"><div class="site-footer__reviews__item"> <noscript><img loading="lazy" src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cyber-essentials-certified.webp" alt="Cyber Essentials - Certified" width="160" height="192" /></noscript><img class="lazyload" loading="lazy" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20160%20192%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cyber-essentials-certified.webp" alt="Cyber Essentials - Certified" width="160" height="192" /></div><div class="site-footer__reviews__item"> <a href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=ALL&withMedia=false" target="_blank" rel="external"> <noscript><img loading="lazy" src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/feefo-2024.svg" alt="Feefo 2024 - Platinum Trusted Service Award" width="193" height="192" /></noscript><img class="lazyload" loading="lazy" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20193%20192%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/feefo-2024.svg" alt="Feefo 2024 - Platinum Trusted Service Award" width="193" height="192" /> </a></div><div class="site-footer__reviews__item"> <a href="https://www.google.com/search?source=hp&ei=H_ZGXOSNL8WSaoHAk5gF&q=impact+factory&btnK=Google+Search&oq=Impac&gs_l=psy-ab.3.0.35i39l2j0i131j0j0i131j0l2j0i131l3.1424.3229..4563...2.0..0.94.398.7......0....1..gws-wiz.....0..0i10.iw3xe8Rze_s#btnK=Google%20Search&lrd=0x48761b42af2058db:0xcdc20e449eada298,1,,," target="_blank" rel="external"> <noscript><img loading="lazy" src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/google-reviews.png" alt="Google Reviews" width="160" height="65" /></noscript><img class="lazyload" loading="lazy" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20160%2065%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/google-reviews.png" alt="Google Reviews" width="160" height="65" /> </a></div><div class="site-footer__reviews__item"> <a href="https://directory.cpdstandards.com/providers/impact-factory/" target="_blank"> <noscript><img loading="lazy" src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /></noscript><img class="lazyload" loading="lazy" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20190%2059%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /> </a></div></div></div></div></div></div></div><div class="site-footer__bottom"><ul><li>© Copyright Impact Factory Ltd</li><li><a href="/terms-and-conditions/">Terms & Conditions</a></li><li><a href="/privacy-policy/">Privacy Policy</a></li></ul></div></footer></div><nav class="pushy pushy-left"><div class="pushy-content"><div class="menu-primary-container"><ul id="primary-menu" class="menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-32"><a href="https://www.impactfactory.com/about-impact-factory/">About Us</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-33"><a href="https://www.impactfactory.com/what-we-offer/">What We Offer</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12676"><a href="https://www.impactfactory.com/programmes/">Programmes</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-34"><a href="https://www.impactfactory.com/our-clients/">Clients</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-246"><a href="/resources/">Resources</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-36"><a href="https://www.impactfactory.com/contact-us/">Contact Us</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20476"><a href="https://www.impactfactory.com/what-our-clients-say/">Testimonials</a></li><li class="btn btn--orange-solid menu-item menu-item-type-post_type menu-item-object-page menu-item-16790"><a href="https://www.impactfactory.com/impact-factorys-free-tasters/">Free Tasters</a></li></ul></div></div></nav><div class="site-overlay"></div><div id="container"></div><div id="cookie-law-info-bar" data-nosnippet="true"><span><div class="cli-bar-container cli-style-v2"><div class="cli-bar-message">We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.</div><div class="cli-bar-btn_container"><a role='button' class="medium cli-plugin-button cli-plugin-main-button cli_settings_button" style="margin:0px 5px 0px 0px">Cookie Settings</a><a id="wt-cli-accept-all-btn" role='button' data-cli_action="accept_all" class="wt-cli-element medium cli-plugin-button wt-cli-accept-all-btn cookie_action_close_header cli_action_button">Accept All</a></div></div></span></div><div id="cookie-law-info-again" data-nosnippet="true"><span id="cookie_hdr_showagain">Manage consent</span></div><div class="cli-modal" data-nosnippet="true" id="cliSettingsPopup" tabindex="-1" role="dialog" aria-labelledby="cliSettingsPopup" aria-hidden="true"><div class="cli-modal-dialog" role="document"><div class="cli-modal-content cli-bar-popup"> <button type="button" class="cli-modal-close" id="cliModalClose"> <svg class="" viewBox="0 0 24 24"><path d="M19 6.41l-1.41-1.41-5.59 5.59-5.59-5.59-1.41 1.41 5.59 5.59-5.59 5.59 1.41 1.41 5.59-5.59 5.59 5.59 1.41-1.41-5.59-5.59z"></path><path d="M0 0h24v24h-24z" fill="none"></path></svg> <span class="wt-cli-sr-only">Close</span> </button><div class="cli-modal-body"><div class="cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-privacy-overview"><h4>Privacy Overview</h4><div class="cli-privacy-content"><div class="cli-privacy-content-text">This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.</div></div> <a class="cli-privacy-readmore" aria-label="Show more" role="button" data-readmore-text="Show more" data-readless-text="Show less"></a></div></div><div class="cli-col-12 cli-align-items-stretch cli-px-0 cli-tab-section-container"><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="necessary" data-toggle="cli-toggle-tab"> Necessary </a><div class="wt-cli-necessary-checkbox"> <input type="checkbox" class="cli-user-preference-checkbox" id="wt-cli-checkbox-necessary" data-id="checkbox-necessary" checked="checked" /> <label class="form-check-label" for="wt-cli-checkbox-necessary">Necessary</label></div> <span class="cli-necessary-caption">Always Enabled</span></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="necessary"><div class="wt-cli-cookie-description"> Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hssc</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hssrc</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__stripe_mid</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Stripe sets this cookie to process payments.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__stripe_sid</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Stripe sets this cookie to process payments.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_wpfuuid</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-advertisement</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-analytics</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-functional</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-necessary</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-others</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-performance</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CookieLawInfoConsent</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">viewed_cookie_policy</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="functional" data-toggle="cli-toggle-tab"> Functional </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-functional" class="cli-user-preference-checkbox" data-id="checkbox-functional" /> <label for="wt-cli-checkbox-functional" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Functional</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="functional"><div class="wt-cli-cookie-description"> Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__cf_bm</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Cloudflare set the cookie to support Cloudflare Bot Management.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjAbsoluteSessionInProgress</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to detect a user's first pageview session, which is a True/False flag set by the cookie.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">locale</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Facebook sets this cookie to enhance the user's browsing experience on the website, and to provide the user with relevant advertising while using Facebook’s social media platforms.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="performance" data-toggle="cli-toggle-tab"> Performance </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-performance" class="cli-user-preference-checkbox" data-id="checkbox-performance" /> <label for="wt-cli-checkbox-performance" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Performance</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="performance"><div class="wt-cli-cookie-description"> Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryCode</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">This cookie is used for storing country code selected from country selector.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="analytics" data-toggle="cli-toggle-tab"> Analytics </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-analytics" class="cli-user-preference-checkbox" data-id="checkbox-analytics" /> <label for="wt-cli-checkbox-analytics" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Analytics</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="analytics"><div class="wt-cli-cookie-description"> Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hstc</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_fbp</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga_*</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store and count page views.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gat_gtag_UA_*</td><td class="cookielawinfo-column-3">1 minute</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store a unique user ID.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gcl_au</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gid</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjFirstSeen</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingEnabled</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a Recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingLastActivity</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_*</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_*</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjTLDTest</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CONSENT</td><td class="cookielawinfo-column-3">2 years</td><td class="cookielawinfo-column-4">YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">hubspotutk</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">UID</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Scorecard Research sets this cookie for browser behaviour research.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="advertisement" data-toggle="cli-toggle-tab"> Advertisement </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-advertisement" class="cli-user-preference-checkbox" data-id="checkbox-advertisement" /> <label for="wt-cli-checkbox-advertisement" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Advertisement</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="advertisement"><div class="wt-cli-cookie-description"> Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cto_bundle</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Criterio sets this cookie to provide functions across pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">fr</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">This cookie is set by OpenX to record anonymized user data, such as IP address, geographical location, websites visited, ads clicked by the user etc., for relevant advertising.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">IDE</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">test_cookie</td><td class="cookielawinfo-column-3">15 minutes</td><td class="cookielawinfo-column-4">doubleclick.net sets this cookie to determine if the user's browser supports cookies.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_INFO1_LIVE</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">YSC</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">Youtube sets this cookie to track the views of embedded videos on Youtube pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-connected-devices</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-device-id</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::nextId</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::requests</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="others" data-toggle="cli-toggle-tab"> Others </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-others" class="cli-user-preference-checkbox" data-id="checkbox-others" /> <label for="wt-cli-checkbox-others" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Others</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="others"><div class="wt-cli-cookie-description"> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjIncludedInSessionSample_3525404</td><td class="cookielawinfo-column-3">2 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_3525404</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_3525404</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_id</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryId</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i18n_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">libsyn-paywall-s</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">location</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">loglevel</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">m</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">optout</td><td class="cookielawinfo-column-3">past</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_PRIVACY_METADATA</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">visitor-id</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">No description available.</td></tr></tbody></table></div></div></div></div></div></div></div></div><div class="cli-modal-footer"><div class="wt-cli-element cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" tabindex="0" data-cli-action="accept" class="wt-cli-privacy-btn cli_setting_save_button wt-cli-privacy-accept-btn cli-btn">SAVE & ACCEPT</a></div><div class="wt-cli-ckyes-footer-section"><div class="wt-cli-ckyes-brand-logo">Powered by <a href="https://www.cookieyes.com/"><noscript><img src="https://www.impactfactory.com/wp-content/plugins/cookie-law-info/legacy/public/images/logo-cookieyes.svg" alt="CookieYes Logo"></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/plugins/cookie-law-info/legacy/public/images/logo-cookieyes.svg" alt="CookieYes Logo"></a></div></div></div></div></div></div></div></div></div><div class="cli-modal-backdrop cli-fade cli-settings-overlay"></div><div class="cli-modal-backdrop cli-fade cli-popupbar-overlay"></div> <noscript><style>.lazyload{display:none}</style></noscript><script data-noptimize="1">window.lazySizesConfig=window.lazySizesConfig||{};window.lazySizesConfig.loadMode=1;</script><script async data-noptimize="1" src='https://www.impactfactory.com/wp-content/plugins/autoptimize/classes/external/js/lazysizes.min.js'></script> <noscript><link rel='stylesheet' href='https://www.impactfactory.com/wp-content/themes/impactfactory/blocks/teasers/block.css' media='all' /></noscript><link rel='stylesheet' id='genesis-custom-blocks__block-teasers-css' href='https://www.impactfactory.com/wp-content/themes/impactfactory/blocks/teasers/block.css' media='print' onload="this.onload=null;this.media='all';" /> <script id="leadin-script-loader-js-js-extra">var leadin_wordpress={"userRole":"visitor","pageType":"post","leadinPluginVersion":"11.1.73"};</script> <script defer='defer' src="https://js-eu1.hs-scripts.com/25604600.js?integration=WordPress&ver=11.1.73" id="leadin-script-loader-js-js"></script> <script id="forms-for-campaign-monitor-ajax-script-public-js-extra">var ajax_request={"ajax_url":"https:\/\/www.impactfactory.com\/wp-admin\/admin-ajax.php"};</script> <script id="wd-asl-ajaxsearchlite-js-before">window.ASL=typeof window.ASL!=='undefined'?window.ASL:{};window.ASL.wp_rocket_exception="DOMContentLoaded";window.ASL.ajaxurl="https:\/\/www.impactfactory.com\/wp-admin\/admin-ajax.php";window.ASL.backend_ajaxurl="https:\/\/www.impactfactory.com\/wp-admin\/admin-ajax.php";window.ASL.js_scope="jQuery";window.ASL.asl_url="https:\/\/www.impactfactory.com\/wp-content\/plugins\/ajax-search-lite\/";window.ASL.detect_ajax=1;window.ASL.media_query=4766;window.ASL.version=4766;window.ASL.pageHTML="";window.ASL.additional_scripts=[{"handle":"wd-asl-ajaxsearchlite","src":"https:\/\/www.impactfactory.com\/wp-content\/plugins\/ajax-search-lite\/js\/min\/plugin\/optimized\/asl-prereq.js","prereq":[]},{"handle":"wd-asl-ajaxsearchlite-core","src":"https:\/\/www.impactfactory.com\/wp-content\/plugins\/ajax-search-lite\/js\/min\/plugin\/optimized\/asl-core.js","prereq":[]},{"handle":"wd-asl-ajaxsearchlite-vertical","src":"https:\/\/www.impactfactory.com\/wp-content\/plugins\/ajax-search-lite\/js\/min\/plugin\/optimized\/asl-results-vertical.js","prereq":["wd-asl-ajaxsearchlite"]},{"handle":"wd-asl-ajaxsearchlite-load","src":"https:\/\/www.impactfactory.com\/wp-content\/plugins\/ajax-search-lite\/js\/min\/plugin\/optimized\/asl-load.js","prereq":["wd-asl-ajaxsearchlite-vertical"]}];window.ASL.script_async_load=false;window.ASL.init_only_in_viewport=true;window.ASL.font_url="https:\/\/www.impactfactory.com\/wp-content\/plugins\/ajax-search-lite\/css\/fonts\/icons2.woff2";window.ASL.css_async=false;window.ASL.highlight={"enabled":false,"data":[]};window.ASL.analytics={"method":0,"tracking_id":"","string":"?ajax_search={asl_term}","event":{"focus":{"active":1,"action":"focus","category":"ASL","label":"Input focus","value":"1"},"search_start":{"active":0,"action":"search_start","category":"ASL","label":"Phrase: {phrase}","value":"1"},"search_end":{"active":1,"action":"search_end","category":"ASL","label":"{phrase} | {results_count}","value":"1"},"magnifier":{"active":1,"action":"magnifier","category":"ASL","label":"Magnifier clicked","value":"1"},"return":{"active":1,"action":"return","category":"ASL","label":"Return button pressed","value":"1"},"facet_change":{"active":0,"action":"facet_change","category":"ASL","label":"{option_label} | {option_value}","value":"1"},"result_click":{"active":1,"action":"result_click","category":"ASL","label":"{result_title} | {result_url}","value":"1"}}};window.ASL_INSTANCES=[];window.ASL_INSTANCES[1]={"homeurl":"https:\/\/www.impactfactory.com\/","resultstype":"vertical","resultsposition":"hover","itemscount":6,"charcount":0,"highlight":0,"highlightwholewords":1,"singleHighlight":0,"scrollToResults":{"enabled":0,"offset":0},"resultareaclickable":1,"autocomplete":{"enabled":0,"lang":"en","trigger_charcount":0},"mobile":{"menu_selector":"#menu-toggle"},"trigger":{"click":"results_page","click_location":"same","update_href":0,"return":"results_page","return_location":"same","facet":1,"type":1,"redirect_url":"?s={phrase}","delay":300},"animations":{"pc":{"settings":{"anim":"fadedrop","dur":300},"results":{"anim":"fadedrop","dur":300},"items":"voidanim"},"mob":{"settings":{"anim":"fadedrop","dur":300},"results":{"anim":"fadedrop","dur":300},"items":"voidanim"}},"autop":{"state":"disabled","phrase":"","count":1},"resPage":{"useAjax":0,"selector":"#main","trigger_type":1,"trigger_facet":1,"trigger_magnifier":0,"trigger_return":0},"resultsSnapTo":"left","results":{"width":"auto","width_tablet":"auto","width_phone":"auto"},"settingsimagepos":"right","closeOnDocClick":1,"overridewpdefault":1,"override_method":"get"};</script> <script id="wpforms-user-journey-js-extra">var wpforms_user_journey={"is_ssl":"1","page_id":"16953"};</script> <script src="//kit.fontawesome.com/c5d0944414.js" crossorigin="anonymous"></script> <script>window.addEventListener('load',function(){jQuery(document).ready(function($){const $ticker=$('.site-ticker__content');const $tickerItems=$('.site-ticker__list');let totalWidth=0;$('.site-ticker__item').each(function(){totalWidth+=$(this).outerWidth(true);});$tickerItems.append($tickerItems.html());const speed="60";const duration=(totalWidth*2)/speed;$tickerItems.css({'animation-duration':duration+'s','width':(totalWidth*2)+'px'});});});</script> <script>window.IF_WEBSITE_URL='//www.impactfactory.com';window.IF_WEBSITE_THEME_URL='https://www.impactfactory.com/wp-content/themes/impactfactory';window.IF_WEBSITE_BOOKING_UI='//webbooking.impactfactory.com';window.IF_WEBSITE_BOOKING_API_URL='//webbooking.impactfactory.com/api';window.IF_Stripe_Key='pk_live_51Lmz1gJr8hEPxz2p3CeVGXxADpRSkZqo8gPCDmYuRKgsEBNT1AClFoOOeb3dW98o2UWjhm617ZNMbwdCYNMpJjeg00plTITYil';</script> <script src="//cdnjs.cloudflare.com/ajax/libs/angular.js/1.8.3/angular.min.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/angular-cookies/1.8.3/angular-cookies.min.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/angular-route/1.8.3/angular-route.min.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/angular-messages/1.8.3/angular-messages.min.js"></script> <script src="//webbooking.impactfactory.com/embed/js/app.min.js?v=7mmcq3yv6gb1ossduyfybsqus4pndnja"></script> <script src="//webbooking.impactfactory.com/embed/js/app_template.min.js?v=7mmcq3yv6gb1ossduyfybsqus4pndnja"></script> <script src="https://www.googletagmanager.com/gtag/js?id=G-K9XTB5VYZY"></script> <script>window.dataLayer=window.dataLayer||[];function gtag(){dataLayer.push(arguments);} gtag('js',new Date());gtag('config','G-K9XTB5VYZY');</script> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-K52XLV7B');</script> <script>!function(f,b,e,v,n,t,s) {if(f.fbq)return;n=f.fbq=function(){n.callMethod?n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0;t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window,document,'script','https://connect.facebook.net/en_US/fbevents.js');fbq('init','1110970253114458');fbq('track','PageView');</script> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K52XLV7B" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <noscript><img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1110970253114458&ev=PageView&noscript=1" /></noscript> <script defer src='https://platform-api.sharethis.com/js/sharethis.js#property=64918c3891ef70001294d395&product=sop'></script> <script defer='defer' src="https://www.impactfactory.com/wp-content/cache/autoptimize/js/autoptimize_ee30216e2c90723b62b28c1a705cc00e.js"></script></body></html>