Digital.gov — Guidance on building better digital services in government

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content="width=device-width,initial-scale=1" /> </head> <body class="authors term"><noscript ><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MZCKZPQ" height="0" width="0" style="display:none;visibility:hidden" ></iframe ></noscript>  <div class="paper"><a class="usa-skipnav" href="#main-content">Skip to main content</a> <section class="usa-banner gov-banner" aria-label="Official website of the United States government" > <div class="usa-accordion"> <header class="usa-banner__header"> <div class="usa-banner__inner"> <div class="grid-col-auto"><img aria-hidden="true" class="usa-banner__header-flag" src="/uswds/img/us_flag_small.png" alt="" width="16" height="11" /> </div> <div class="grid-col-fill tablet:grid-col-auto" aria-hidden="true"> <p class="usa-banner__header-text"> An official website of the United States government </p> <p class="usa-banner__header-action">Here’s how you know</p> </div> <button type="button" class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner-default-default" > <span class="usa-banner__button-text">Here’s how you know</span> </button> </div> </header> <div class="usa-banner__content usa-accordion__content" id="gov-banner-default-default" > <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"><img class="usa-banner__icon usa-media-block__img" src="/uswds/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>Official websites use .gov</strong> <br /> A <strong>.gov</strong> website belongs to an official government organization in the United States. </p> </div> </div> <div class="usa-banner__guidance tablet:grid-col-6"><img class="usa-banner__icon usa-media-block__img" src="/uswds/img/icon-https.svg" role="img" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>Secure .gov websites use HTTPS</strong><br />A <strong>lock</strong> ( <span class="icon-lock"> <svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewBox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-description-default" focusable="false" > <title id="banner-lock-title-default">Lock</title> <desc id="banner-lock-description-default"> Locked padlock </desc> <path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z" /> </svg> </span >) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. </p> </div> </div> </div> </div> </div> </section> <section class="dg-site-alert usa-site-alert usa-site-alert--info " aria-label="Site alert" > <div class="usa-alert"> <div class="usa-alert__body"> <h3 class="usa-alert__heading">Hurricane guidance for U.S. government websites and social media</h3> <ul class="usa-list"> <li><a href="/hurricane-helene">digital.gov/hurricane-helene</a></li> <li><a href="/hurricane-milton">digital.gov/hurricane-milton</a></li> </ul> </div> </div> </section> <script type="text/javascript"> const links = document.querySelectorAll(".dg-site-alert a"); links.forEach((link) => link.classList.add("usa-link")); </script> <div class="usa-overlay"></div> <header class="usa-header usa-header--extended" role="banner"> <div class="usa-navbar"> <div class="usa-logo" id="extended-logo"> <em class="usa-logo__text"> <a href="https://digital.gov/" title="Digital.gov Home" aria-label="Digital.gov Home" > <img class="logo-black" src="https://digital.gov/img/digitalgov-logo.svg" alt="Digital.gov Logo" width="220" height="36" /> </a> </em> <p class="sub-head display-none">Guidance on building better digital services in government</p> </div> <button class="usa-menu-btn"> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-2px" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#menu"></use> </svg> Menu </button> </div> <nav aria-label="Primary navigation" class="usa-nav"> <div class="usa-nav__inner"> <button class="usa-nav__close"> <img src="/uswds/img/close.svg" alt="close" /> </button><ul class="usa-nav__primary usa-accordion"><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/news/" ><span>Blogs</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/events/" ><span>Events</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/resources/" ><span>Resources</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/communities/" ><span>Communities</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/guides/" ><span>Guides</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/job-board/" ><span>Job board</span></a > </li></ul> <div class="usa-nav__secondary"> <ul class="usa-nav__secondary-links"> <li class="usa-nav__secondary-item"> <a href="/subscribe" ><span>Subscribe to our newsletter</span></a > </li> </ul> <form accept-charset="UTF-8" action="https://find.digitalgov.gov/search" id="search_form" method="get" class="usa-search usa-search--small" > <input name="utf8" type="hidden" value="✓" /> <input id="affiliate" name="affiliate" type="hidden" value="digitalgov" /> <div role="search"> <label class="usa-sr-only" for="query">Search small</label> <input class="usa-input" id="query" type="search" name="query" /> <button class="usa-button" name="commit" type="submit"> <img src="/uswds/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search" /> </button> </div> </form> </div> </div> </nav> </header> <main role="main" id="main-content"> <section class="author-profile"> <div class="grid-container-desktop"> <header class="margin-top-5"><img class="profile" src="https://digital.gov/img/digit-light.png" alt="Profile image forDawn Pointer McCleskey" /><div> <h1>Dawn Pointer McCleskey</h1> <div class="bio"></div> </div> </header> </div> </section> <section id="news"> <div class="grid-container-desktop"> <div class="grid-row tablet-lg:grid-gap-4"> <section class="stream"> <h2>Latest content by Dawn Pointer McCleskey</h2> <article class="card card-news--external card-linked" aria-labelledby="title-search.gov-2021-year-in-review" > <div class="card__content"> <div class="card__summary"> <h3 id="title-search.gov-2021-year-in-review"> <a href="https://search.gov/about/updates/year-in-review/2021-year-in-review.html">Search.gov 2021 Year In Review</a> </h3> <p><strong>Search.gov 2021 Year In Review</strong>—This report explores the top needs of 2021, expressed in the public’s own words. In addition to topics common every year, this year for the first time we explored the topic of infrastructure, and took a look at public searching behaviors. For each of the 18 topics, this report provides the top 25 searches in that topic, trend data since 2019, and the top websites serving the public in that area.<em class="card__source source" >— via <a href="https://search.gov/about/updates/year-in-review/2021-year-in-review.html" title="Read at Search.gov" >Search.gov</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/searchgov-logo.png" alt="searchgov logo" /> </div> <div class="card__meta"> <div class="date">Feb 22, 2022</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-the-federal-web-in-the-year-of-covid-19" > <div class="card__content"> <div class="kicker"> <span>Search Metrics</span> </div><h3 id="title-the-federal-web-in-the-year-of-covid-19"> <a href="https://digital.gov/2021/04/16/the-federal-web-in-the-year-of-covid-19/">The Federal Web in the Year of COVID-19</a> </h3><div class="summary"> <p>The past year was like no other. We take a look at how it affected federal website traffic and search data.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/tdlowden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/tlowden/ " title="Posts by Tim Lowden" rel="author" aria-label="Read more articles by Tim Lowden" >Tim Lowden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2021/04/16/the-federal-web-in-the-year-of-covid-19/" title="The Federal Web in the Year of COVID-19"> <img src="https://s3.amazonaws.com/digitalgov/coronavirus-dap-search-2021_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Apr 16, 2021</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-search.gov-2019-in-review" > <div class="card__content"> <div class="card__summary"> <h3 id="title-search.gov-2019-in-review"> <a href="https://search.gov/blog/2019-annual-review.html">Search.gov: 2019 in Review</a> </h3> <p><strong>In 2019, Search.gov served 295,916,305 queries across more than 2,000 government websites</strong>. Find out more in their annual report, including the most common topics that people searched for.<em class="card__source source" >— via <a href="https://search.gov/blog/2019-annual-review.html" title="Read at Search.gov" >Search.gov</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/searchgov-logo.png" alt="searchgov logo" /> </div> <div class="card__meta"> <div class="date">Jan 27, 2020</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="indexing-with-search.gov" > <div class="card-event__main"> <div class="card-event__header"><h2 class="card-event__title" id="indexing-with-search.gov"> <a href="https://digital.gov/event/2019/04/25/indexing-with-searchgov/" title="Indexing with Search.gov" rel="bookmark" >Indexing with Search.gov</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Come take a walk through the Search.gov indexing process from start to finish. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2019-04-25"> <span class="card-event__datetime-month" >Apr</span > <span class="card-event__datetime-day" >25<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2019</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2019</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="how-search-engines-index-your-websites" > <div class="card-event__main"> <div class="card-event__header"><h2 class="card-event__title" id="how-search-engines-index-your-websites"> <a href="https://digital.gov/event/2018/05/29/how-search-engines-index-your-websites/" title="How Search Engines Index Your Websites" rel="bookmark" >How Search Engines Index Your Websites</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Join Search.gov as they walk you through the fundamentals of how search engines monitor your content and pull relevant data from your pages. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2018-05-29"> <span class="card-event__datetime-month" >May</span > <span class="card-event__datetime-day" >29<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2018</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2018</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="an-introduction-to-search.gov" > <div class="card-event__main"> <div class="card-event__header"><h2 class="card-event__title" id="an-introduction-to-search.gov"> <a href="https://digital.gov/event/2018/05/03/an-introduction-searchgov/" title="An Introduction to Search.gov" rel="bookmark" >An Introduction to Search.gov</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Learn about the essential features of Search.gov and tour its Admin Center. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2018-05-03"> <span class="card-event__datetime-month" >May</span > <span class="card-event__datetime-day" >03<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2018</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2018</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-dear-search-reading-between-the-lines-of-search-data" > <div class="card__content"> <h3 id="title-dear-search-reading-between-the-lines-of-search-data"> <a href="https://digital.gov/2016/10/21/dear-search-reading-between-the-lines-of-search-data/">Dear Search: Reading Between the Lines of Search Data</a> </h3><div class="summary"> <p>Welcome to the first Dear Search article, an occasional series where the DigitalGov Search team addresses common search questions. Dear Search, Right now, I am building up user research services that can be offered to product owners on a regular or as-needed basis. So, being able to look at search trends and offer advice to</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Oct 21, 2016</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-lets-encrypt-those-cnames-shall-we" > <div class="card__content"> <h3 id="title-lets-encrypt-those-cnames-shall-we"> <a href="https://digital.gov/2016/09/07/lets-encrypt-those-cnames-shall-we/">Let’s Encrypt Those CNAMES, Shall We?</a> </h3><div class="summary"> <p>This is post 4 in the 5-part series, The Right Tools for the Job: Re-Hosting DigitalGov Search to a Dynamic Infrastructure Environment. This post references the previous posts frequently, so please read those before reading this one if you haven’t done so already. In addition to the DNS challenges created by offering “masked” domains such</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/nathan-smith/ " title="Posts by Nathan Smith" rel="author" aria-label="Read more articles by Nathan Smith" >Nathan Smith</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Sep 07, 2016</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-quality-speed-and-lower-costs-yes-you-can-have-it-all" > <div class="card__content"> <h3 id="title-quality-speed-and-lower-costs-yes-you-can-have-it-all"> <a href="https://digital.gov/2016/09/02/quality-speed-and-lower-costs-yes-you-can-have-it-all/">Quality, Speed, and Lower Costs: Yes, You Can Have It All</a> </h3><div class="summary"> <p>This is post 2 in the 5-part series The Right Tools for the Job: Re-Hosting DigitalGov Search to a Dynamic Infrastructure Environment. The last major infrastructure upgrade that DigitalGov Search had was in 2010. Not only has technology evolved significantly since then, but so have business models for right-sizing costs. Moving to Amazon Web Services (AWS)</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/nick-marden/ " title="Posts by Nick Marden" rel="author" aria-label="Read more articles by Nick Marden" >Nick Marden</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Sep 02, 2016</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-the-right-tools-for-the-job-re-hosting-digitalgov-search-to-a-dynamic-infrastructure-environment" > <div class="card__content"> <h3 id="title-the-right-tools-for-the-job-re-hosting-digitalgov-search-to-a-dynamic-infrastructure-environment"> <a href="https://digital.gov/2016/08/18/the-right-tools-for-the-job-re-hosting-digitalgov-search-to-a-dynamic-infrastructure-environment/">The Right Tools for the Job: Re-Hosting DigitalGov Search to a Dynamic Infrastructure Environment</a> </h3><div class="summary"> <p>This is the first post of a 5-part series. DigitalGov Search is a commercial-grade search engine provided as a shared-service by the United States General Services Administration. We power about 2,300 search configurations for hundreds of federal, state, and local government agencies. Using our platform, agencies can easily configure a search experience for the public that</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Aug 18, 2016</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-https-and-other-ranking-factors-what-impacts-the-seo-of-government-websites" > <div class="card__content"> <h3 id="title-https-and-other-ranking-factors-what-impacts-the-seo-of-government-websites"> <a href="https://digital.gov/2015/09/02/https-and-other-ranking-factors-what-impacts-the-seo-of-government-websites/">HTTPS and Other Ranking Factors: What Impacts the SEO of Government Websites?</a> </h3><div class="summary"> <p>Following the recent OMB memo that all publicly available federal websites and Web services must implement HTTPS by December 31, 2016, Web content managers across government are considering the SEO (search engine optimization) implications of the transition, among other details.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Sep 02, 2015</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-search-buscar-%D0%BF%D0%BE%D0%B8%D1%81%D0%BA-%D8%AC%D8%B3%D8%AA%D8%AC%D9%88-cari-creating-a-good-multilingual-search-experience" > <div class="card__content"> <h3 id="title-search-buscar-%D0%BF%D0%BE%D0%B8%D1%81%D0%BA-%D8%AC%D8%B3%D8%AA%D8%AC%D9%88-cari-creating-a-good-multilingual-search-experience"> <a href="https://digital.gov/2015/08/31/search-creating-a-good-multilingual-search-experience/">Search, Buscar, Поиск, جستجو, Cari: Creating a Good, Multilingual Search Experience</a> </h3><div class="summary"> <p>In 2015, DigitalGov Search dramatically expanded support for languages on our search results page, expanding from just English and Spanish to support 68 different languages.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Aug 31, 2015</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-our-customer-is-your-customer-working-together-to-improve-search-on-.gov-websites" > <div class="card__content"> <h3 id="title-our-customer-is-your-customer-working-together-to-improve-search-on-.gov-websites"> <a href="https://digital.gov/2015/05/14/our-customer-is-your-customer-working-together-to-improve-search-on-gov-websites/">Our Customer is Your Customer: Working Together to Improve Search on .Gov Websites</a> </h3><div class="summary"> <p>We know search engines aren’t Magic 8 Balls, but that’s still how we expect them to behave. We want them to answer our complex and burning questions based on just a few words. And we’ve felt that frustration when the top search results don’t serve our needs, and the results page itself makes us work.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">May 14, 2015</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-mobilegeddon-government-edition" > <div class="card__content"> <h3 id="title-mobilegeddon-government-edition"> <a href="https://digital.gov/2015/04/15/mobilegeddon-government-edition/">Mobilegeddon: Government Edition</a> </h3><div class="summary"> <p>Much is being said and written about the coming Mobilegeddon/Mopocalypse on April 21st—the day Google’s ranking algorithm will begin boosting results for mobile-friendly sites and penalizing mobile-unfriendly sites. While some agency websites are mobile-friendly, a great many are not. We will do well to pay attention—almost 25% of traffic on government websites is coming from</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Apr 15, 2015</div> </div> </article> </section> </div> <div class="dg-see-all-footer"> <footer> <a class="btn" href="/news" title=""> <span>See all News</span> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#arrow_forward" ></use> </svg> </a> <p> Have a case study to share? 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