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What can we help you with?</h1><div><div class="Help_searchInnerAddon__VETcR"><svg width="20" height="20" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" class="Icon_icon__qr5nN Help_searchInnerAddonIcon__O09Yn Help_searchInnerAddonIconLeft__7Bhnh" aria-hidden="true"><path d="M21.3 24a1.27 1.27 0 0 1-.91-.38l-7.45-7.47.71-.71 7.45 7.48a.32.32 0 0 0 .2.08.28.28 0 0 0 .2-.08l1.42-1.42a.3.3 0 0 0 0-.41l-7.5-7.53.7-.7 7.51 7.52a1.29 1.29 0 0 1 0 1.82l-1.42 1.42a1.24 1.24 0 0 1-.91.38ZM8 0a8 8 0 1 0 8 8 8 8 0 0 0-8-8Zm0 15a7 7 0 1 1 7-7 7 7 0 0 1-7 7Z"></path></svg><div role="combobox" aria-haspopup="listbox" aria-owns="react-autowhatever-1" aria-expanded="false" class="AutoSuggest_container__MdoHL"><input type="text" value="" autoComplete="off" aria-autocomplete="list" aria-controls="react-autowhatever-1" class="AutoSuggest_input__uPdV2" placeholder="Search for topics..."/><div id="react-autowhatever-1" role="listbox" class="AutoSuggest_itemsContainer__G9woC"></div></div></div></div><div class="Help_row__k365u"><div class="Help_column__4JbhQ"><div class="Help_sectionBox__uInsY"><div class="Help_boxInternal__re9Ax Help_boxInternalTopThree__DUjI0"><p class="Text_base__9drYN Text_subtitle1__Mmfj1 Help_topThreeLink__jbgC4"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" class="Icon_icon__qr5nN Help_topThreeLinkImage__Q_EL9" aria-hidden="true"><path d="M10.74 18.98 8 16.22l.7-.71 2.04 2.05 4.54-4.55.7.71-5.24 5.26zM18.67 0H5.33A1.35 1.35 0 0 0 4 1.41v3.66h1V1.41c0-.26.15-.4.33-.4h13.34c.18 0 .33.14.33.4v21.35c0 .1-.15.24-.33.24H5.33a.32.32 0 0 1-.33-.32V7.36A.36.36 0 0 1 5.37 7h3.18a3.49 3.49 0 0 0 7-.51A3.44 3.44 0 0 0 12 3.08 3.42 3.42 0 0 0 8.55 6H5.37A1.36 1.36 0 0 0 4 7.36v15.32A1.33 1.33 0 0 0 5.33 24h13.34A1.31 1.31 0 0 0 20 22.76V1.41A1.35 1.35 0 0 0 18.67 0ZM12 4a2.5 2.5 0 1 1-2.5 2.5A2.5 2.5 0 0 1 12 4Z"></path></svg><a class="Link_base__FORAY Help_topThreeArticleLink__bVVjB Link_dark__K340l" href="/help/check_in_questions/check_in_questions?source=direct" target="_self">What's Sonder’s pre-arrival verification process?</a></p></div></div></div><div class="Help_column__4JbhQ"><div class="Help_sectionBox__uInsY"><div class="Help_boxInternal__re9Ax Help_boxInternalTopThree__DUjI0"><p class="Text_base__9drYN Text_subtitle1__Mmfj1 Help_topThreeLink__jbgC4"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" class="Icon_icon__qr5nN Help_topThreeLinkImage__Q_EL9" aria-hidden="true"><path d="M24 4.39A1.4 1.4 0 0 0 22.61 3H18V0h-1v3H7V0H6v3H1.4A1.4 1.4 0 0 0 0 4.41v18.2A1.4 1.4 0 0 0 1.4 24h21.21A1.4 1.4 0 0 0 24 22.6ZM1 4.4a.4.4 0 0 1 .4-.4h21.21a.4.4 0 0 1 .39.39V9H1Zm0 18.22V17.5h5V23H1.4a.39.39 0 0 1-.4-.38Zm10.5.38H7v-5.5h4.5Zm1-5.5H17V23h-4.5ZM23 22.6a.39.39 0 0 1-.39.39H18V17.5h5Zm0-6.1h-5V11h-1v5.5h-4.5V11h-1v5.5H7V11H6v5.5H1V10h22Z"></path></svg><a class="Link_base__FORAY Help_topThreeArticleLink__bVVjB Link_dark__K340l" href="/help/during_stay_questions/check_in_out_times?source=direct" target="_self">How do I request an Early Check-In or Late Check-Out?</a></p></div></div></div><div class="Help_column__4JbhQ"><div class="Help_sectionBox__uInsY"><div class="Help_boxInternal__re9Ax Help_boxInternalTopThree__DUjI0"><p class="Text_base__9drYN Text_subtitle1__Mmfj1 Help_topThreeLink__jbgC4"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" class="Icon_icon__qr5nN Help_topThreeLinkImage__Q_EL9" aria-hidden="true"><path d="M10.74 18.98 8 16.22l.7-.71 2.04 2.05 4.54-4.55.7.71-5.24 5.26zM18.67 0H5.33A1.35 1.35 0 0 0 4 1.41v3.66h1V1.41c0-.26.15-.4.33-.4h13.34c.18 0 .33.14.33.4v21.35c0 .1-.15.24-.33.24H5.33a.32.32 0 0 1-.33-.32V7.36A.36.36 0 0 1 5.37 7h3.18a3.49 3.49 0 0 0 7-.51A3.44 3.44 0 0 0 12 3.08 3.42 3.42 0 0 0 8.55 6H5.37A1.36 1.36 0 0 0 4 7.36v15.32A1.33 1.33 0 0 0 5.33 24h13.34A1.31 1.31 0 0 0 20 22.76V1.41A1.35 1.35 0 0 0 18.67 0ZM12 4a2.5 2.5 0 1 1-2.5 2.5A2.5 2.5 0 0 1 12 4Z"></path></svg><a class="Link_base__FORAY Help_topThreeArticleLink__bVVjB Link_dark__K340l" href="/help/booking_questions/how-to-redeem-bonvoy-points?source=direct" target="_self">Sonder is now part of the Marriott Bonvoy family! What to expect during Early Access…</a></p></div></div></div></div><div class="Help_row__k365u"><h2 class="Header_headline4__MxT8Q Help_allTopicsHeader___3p7T">All Topics</h2><div class="Help_row__k365u"><div class="Help_column__4JbhQ"><div class="Help_sectionBox__uInsY"><div class="Help_boxInternal__re9Ax"><p class="Text_base__9drYN Text_subtitle1__Mmfj1 Text_medium__RNEsG">Booking a Sonder</p><ul class="Help_list__JX_IS"><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/receipt_request?source=direct" target="_self">How do I request a receipt?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/reset_password?source=direct" target="_self">How do I reset my Sonder account password?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/how_to_book?source=direct" target="_self">How do I book a Sonder?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/updating_contact_info?source=direct" target="_self">How do I update my contact information?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/how-to-redeem-bonvoy-points?source=direct" target="_self">Sonder is now part of the Marriott Bonvoy family! What to expect during Early Access…</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/accepted-payment?source=direct" target="_self">What forms of payment are accepted?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/sonder_app_overview?source=direct" target="_self">How and why should I download the Sonder App?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/additional_charges?source=direct" target="_self">Does Sonder charge any extra fees after booking?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/cc_charged?source=direct" target="_self">When and how do I pay?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/security_deposit?source=direct" target="_self">Does Sonder charge a security deposit?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/modify_booking?source=direct" target="_self">How do I cancel, shorten, or extend my stay?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/update_card?source=direct" target="_self">How can I update the card I have on file?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/member_pricing?source=direct" target="_self">What is member pricing?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/why_create_an_account?source=direct" target="_self">Why do I need to create an account to make a reservation?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/booking_questions/declined_reservation?source=direct" target="_self">Why was my booking canceled?</a></p></li></ul></div></div></div><div class="Help_column__4JbhQ"><div class="Help_sectionBox__uInsY"><div class="Help_boxInternal__re9Ax"><p class="Text_base__9drYN Text_subtitle1__Mmfj1 Text_medium__RNEsG">Before you arrive</p><ul class="Help_list__JX_IS"><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/check_in_questions/how_to_pav?source=direct" target="_self">How do I complete Sonder's pre-arrival verification?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/check_in_questions/adding_guests?source=direct" target="_self">How can I share my stay details with another guest in my party?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/check_in_questions/check_in_questions?source=direct" target="_self">What's Sonder’s pre-arrival verification process?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/check_in_questions/ID_verification?source=direct" target="_self">How will Sonder verify my identity?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/check_in_questions/personal_information_security?source=direct" target="_self">How will Sonder store & protect my personal information?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/check_in_questions/pav_help?source=direct" target="_self">I need help with pre-arrival verification.</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/check_in_questions/find_reservation?source=direct" target="_self">Why can’t I see my reservation on the Sonder App?</a></p></li></ul></div></div></div><div class="Help_column__4JbhQ"><div class="Help_sectionBox__uInsY"><div class="Help_boxInternal__re9Ax"><p class="Text_base__9drYN Text_subtitle1__Mmfj1 Text_medium__RNEsG">Staying with Sonder</p><ul class="Help_list__JX_IS"><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/breakfast?source=direct" target="_self">What breakfast options are available?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/notifications-app?source=direct" target="_self">How do I change my notification settings?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/parking?source=direct" target="_self">What parking options are available?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/wifi?source=direct" target="_self">How do I access the Wi-Fi?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/house_rules?source=direct" target="_self">What are your house rules?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/check_in_out_times?source=direct" target="_self">How do I request an Early Check-In or Late Check-Out?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/daily_cleanings?source=direct" target="_self">Do you provide daily housekeeping service?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/pack_and_play?source=direct" target="_self">How do I request a pack 'n play?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/extra_beds?source=direct" target="_self">Can I request additional beds if I want extra guests to stay?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/coffee_request?source=direct" target="_self">How do I request extra coffee?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/amenities?source=direct" target="_self">What items are provided in a Sonder?</a></p></li><li 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request extra sheets or towels?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/pillows_request?source=direct" target="_self">How do I request extra pillows?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/luggage_storage?source=direct" target="_self">Need a place to store your bags?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/special_occasion?source=direct" target="_self">What do you offer for special occasions?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/pte?source=direct" target="_self">How do I report an issue during my stay?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/mail_package_delivery?source=direct" target="_self">Can I receive mail & packages at my Sonder?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/recent_stay?source=direct" target="_self">I want to talk to you about a recent stay, how do I do that?</a></p></li><li class="Help_listListItem__W8AOb"><p class="Text_base__9drYN Text_body1__Y3O5C"><a class="Link_base__FORAY Help_listLink__QjXfZ" href="/help/during_stay_questions/cable_television?source=direct" target="_self">Will my Sonder have cable television?</a></p></li><li class="Help_listListItem__W8AOb"><p 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Please try again later.","emailTaken":"Account already exists with this email.\nSign in to invite friends and earn referral credit.","phoneTaken":"Account exists with this phone number.\nNot eligible for referral credit."},"email":{"email":"Email address","confirmEmail":"Confirm Email","password":"Password","firstName":"First Name","lastName":"Last Name"},"oAuth":{"login":"Log in with {{medium}}","apple":"Apple","google":"Google","linkedIn":"LinkedIn"},"logIn":{"title":"Log in","titleFromSignUp":"Welcome back.\nLog into your Sonder account.","oAuth":{"text":"or"},"email":{"cta":"Log in"},"action":{"resetPasswordMessage":"Forgot your password?","resetPassword":"Reset password","signUpMessage":"Don't have an account?","signUp":"Sign up"}},"signUp":{"toc":{"disclaimer":"By providing your email address, you agree to our","privacyPolicy":"Privacy Policy","and":"and","termsOfService":"Terms of Service"},"selector":{"title":"Sign up for access to\nmember pricing","titleExitIntent":"Get access to our\n15% off member only pricing","titleExitIntentExperiment":"Get access to our\n10% off member only pricing","titleReferral":"{{referrerName}} gave you {{creditAmount}} off your first stay. Sign up to redeem.","separator":"or continue with","cta":"Continue"},"email":{"title":"Looks like you’re new\nPlease create an account","titleReferral":"{{referrerName}} gave you {{creditAmount}} off your first stay. Sign up to redeem.","titlePhoneVerification":"Enter the 4 digit security code we sent to {{phoneNumber}} to verify your account.","form":{"accountInfo":"Account Info","marketingOptIn":"Receive occasional news about Sonder, new locations, and special deals.","continue":"Continue","cta":"Create an account","number":"####"}}},"resetPassword":{"title":"Password reset link","description":"Enter the email address for your account and we'll send a link to reset your password.","cta":"Send Reset Link","back":"Back to Login","successTitle":"Link sent","successDescription":"We sent the link to {{email}}.","error":"Something is wrong. Please check if the email address is correct.","close":"Close"},"loginOptions":{"title":"Log in to see your trips","subtitle":"Don't have an account?","bonvoy":"Login wiht Marriott Bonvoy","sonder":"Login with Sonder","buttons":{"sonder":"Login with Sonder","marriott":"Login with Marriott Bonvoy","lookup":"Look up a reservation"},"footer":{"text":"Questions? Visit our","link":"Help Center"}}},"updatePhoneNumber":{"title":"Update number","description":"We use this number to verify your account and contact you about your stay.","action":"Save phone number"},"verifyPhone":{"title":"Enter Code","description":"We sent a verification code to: {{phoneNumber}}","didNotReceiveText":"Didn't get a text?","action":"Submit","errors":{"generic":"An unexpected error occurred. Please try again later.","landline":"The phone number associated with your account is a landline. Please contact support to switch it to a mobile phone number to proceed with your account verification."}},"verifyId":{"government_id":{"title":"Identification Needed","step":"Verification: Step 1 of 2","description":"Hotel and property rentals require a government issued photo ID from guest to combat fraud and keep the community safe and happy. Your privacy and documents will be kept private.","providePhoto":"Please provide a photo of your driver’s license, national ID or passport.","whyIdText1":"Our top priority is to ensure everyone in the Sonder community is safe. This includes our guests, the tenants we share buildings with, our real estate partners, building managers and our staff.","whyIdText2":"By collecting your contact information and confirming your identity in a similar way to how your identity is confirmed at a hotel, we can:","whyIdText3":"- Get in touch with you immediately in case of emergencies.","whyIdText4":"- Prevent occurences of credit card fraud.","whyIdText5":"- Prevent occurences of identity theft.","whyIdText6":"- In some cases, abide by local government laws which may require.","whyIdText7":"- IDs for rentals of less than 30 days to be submitted."},"selfie_id":{"title":"Great, just one more photo","step":"Verification: Step 2 of 2","description":"To verify your identity, we’ll just need a picture of you with your ID. It’s like a front desk, but easier. 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Please try again later."},"components":{"datepicker":{"minimumNightsVary":"Minimum nights vary","checkIn":"Check-in","checkOut":"Check-out","maxNights":"{{maxStayLength}} night max","minNights":"{{minStayLength}} night min","mobileButton":"Apply","previousMonth":"Previous month","nextMonth":"Next month"},"sonderStandards":{"title":"Sonder Amenities","cleaning":"Professionally cleaned","checkIn":"Contactless check-in","wifi":"Fast WiFi","support":"24/7 support","kitchen":"Fully-equipped kitchen","bath":"Shower amenities","coffee":"Artisan coffee","mattress":"Comfortable bedding","towels":"Fresh towels","laundry":"In-suite laundry","designerSpaces":"Designer spaces","keylessEntry":"Keyless entry","digitalConcierge":"Digital concierge","fastFreeWifi":"Fast, free WiFi"},"unavailable":{"title":"These dates aren't available","body":"Unfortunately this Sonder is no longer available during these dates. 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Contact the original platform you made this reservation on."},"genericError":"An unexpected error occurred. Please try again later, or contact us for assistance."},"bookingDetailsCard":{"completeReservation":"Complete Reservation","payBalance":"Complete Payment","reservationDetails":"Reservation Details","sendFeedback":"Send Feedback","title":"{{city}}, {{unitName}}","finalizeExtension":{"title":"Finalize your change:","body":" We received your request to change your dates. To confirm, please complete your payment."},"cancelExtension":{"title":"Cancellation lock active:","body":" If you wish to cancel your booking please remove the active request to change the dates of your stay. 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25 Nov 2025 09:29:06 GMT"},"experiments":{"lco-luggage-announcement-card-storage":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":4,"segmentName":"All Other Users"}},"eci-announcement-card":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":7,"segmentName":"All Other Users"}},"lco-announcement-card":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":5,"segmentName":"All Other Users"}},"eci-luggage-announcement-card":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":5,"segmentName":"All Other Users"}},"marriott-interstitial-popup":{"key":"on","payload":{"version":"v2"},"value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":10,"segmentName":"All Other 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receipt?","body":"\u003cp\u003eAfter completing your booking, you\u0026rsquo;ll receive a receipt attached to your Booking Confirmation email. After completing payment for any extra services, you\u0026rsquo;ll receive an updated receipt via email. You can also find your most up-to-date receipt in the Sonder App. To do so, follow these steps:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca title=\"\" href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNavigate to your stay details\u003c/strong\u003e:\u003cbr /\u003eSelect the Stays tab and select your upcoming stay.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDownload your receipt:\u003cbr /\u003e\u003c/strong\u003eScroll down to the \u0026lsquo;The important stuff\u0026rsquo; section, select \u0026lsquo;Booking details,\u0026rsquo; and then \u0026lsquo;Download receipt.\u0026rsquo; The receipt will open in your internet browser. View and download your receipt from here.\u0026nbsp;\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr /\u003eWhy am I receiving the error message \u0026lsquo;Receipt Unavailable?\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf you booked with one of our partners like Airbnb or Expedia, reach out to the booking site you used to receive a copy of your receipt. If you did book directly with Sonder, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e 24/7 support team \u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eIf you redeemed Marriot Bonvoy points for your Sonder stay, click \u003ca href=\"https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct\"\u003ehere\u003c/a\u003e to learn more about our partnership with Marriott.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMy receipt is incorrect. How do I get it fixed?\u003cbr /\u003e\u003c/strong\u003eReach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp; We\u0026rsquo;re happy to help!\u003c/p\u003e","keywords":"receipt","analyticsKey":"one.faq.booking_questions.receipt_request","url":"http://www.sonder.com/help/booking_questions/receipt_request"},{"title":"What breakfast options are available?","body":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eBreakfast options will vary depending on your Sonder.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need breakfast included throughout your stay, you can filter for Sonders that have breakfast available on our website or the app.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eOnce booked, your breakfast options will be included in your check-in instructions or under My Stays on the app. To add breakfast using your Sonder App, follow these steps:\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 1. Log in to the Sonder App\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need assistance accessing the Sonder App, see \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I download the Sonder App?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 2. Navigate to your stay details:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect the Stays tab and then your upcoming stay.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 3. Add breakfast to your stay, when available:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eScroll down to \u0026lsquo;The important stuff\u0026rsquo; and select \u0026lsquo;Breakfast.\u0026rsquo; Review the breakfast details and submit payment.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease note that breakfast must be booked for the entirety of your stay for all guests.\u0026nbsp;\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.during_stay_questions.breakfast","url":"http://www.sonder.com/help/during_stay_questions/breakfast"},{"title":"How do I reset my Sonder account password?","body":"\u003cp\u003eForgot your password? No worries! Follow the steps below to reset your password on Sonder.com or in the Sonder App.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eNavigate to your Sonder App:\u003cbr /\u003e\u003c/strong\u003eIf you need assistance accessing the Sonder App, see \u003ca title=\"\" href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cstrong\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInitiate the password reset process\u003c/strong\u003e:\u003cbr /\u003eBelow the login fields, you'll find a link labeled 'Forgot Password?' Click on this link to begin the password reset process.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProvide your email address\u003c/strong\u003e:\u003cbr /\u003eIn the provided field, enter the email address associated with your Sonder account. This is where the password reset link will be sent.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck your email\u003c/strong\u003e:\u003cbr /\u003eIf your email address is registered in our system, you will receive a password reset link in your inbox. Navigate to your email and look for an email from Sonder with the subject line 'Reset your password.' Inside the email, click on the 'Reset password' button to be redirected to the password reset page. \u003cbr /\u003e\u003cbr /\u003e\u003cstrong\u003eDon't see the email in your inbox?\u003c/strong\u003e Make sure to check your spam or junk folder in case it ended up there.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet your new password\u003c/strong\u003e:\u003cbr /\u003eOnce you're on the password reset page, you'll be prompted to enter a new password. Remember, passwords are case-sensitive and must meet the following criteria:\u003c/li\u003e\n\u003c/ol\u003e\n\u003cul\u003e\n\u003cli style=\"list-style-type: none;\"\u003e\n\u003cul\u003e\n\u003cli\u003eAt least 12 characters long\u003c/li\u003e\n\u003cli\u003eContains at least 1 uppercase letter\u003c/li\u003e\n\u003cli\u003eContains at least 1 lowercase letter\u003c/li\u003e\n\u003cli\u003eContains at least 1 digit\u003c/li\u003e\n\u003cli\u003eContains at least 1 special character (e.g., !, @, #, $, etc.)\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eAfter successfully resetting your password, you can use your new credentials to log into your Sonder account. If you encounter any issues or need further assistance, don't hesitate to reach out to our \u003ca title=\"\" href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e24/7 support team\u003c/a\u003e.\u003c/p\u003e","keywords":"reset,password","analyticsKey":"one.faq.booking_questions.reset_password","url":"http://www.sonder.com/help/booking_questions/reset_password"},{"title":"How do I complete Sonder's pre-arrival verification?","body":"\u003cp\u003eThe pre-arrival verification process will take about 5 minutes to complete depending on local regulations and requirements. We recommend you use a mobile device to complete the pre-arrival verification, but you can also utilize a computer if that works best for you. To ensure you receive your access details prior to your arrival on your check-in day, please complete this process as soon as you\u0026rsquo;ve booked your stay with Sonder.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eSelect where your booking was made from the below list to view the pre-arrival verification steps:\u0026nbsp;\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/sonder-website-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eDirectly on Sonder.com\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/reservations-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eDirectly with the Sonder Reservations team\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/airbnb-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eThrough Airbnb\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/ota-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eThrough a booking site like Booking.com, Expedia, Hotels.com, or Hotwire\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/Business-ta-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eThrough another booking source like a corporate or sales agent\u0026nbsp;\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhen's the best time to complete pre-arrival verification?\u003c/strong\u003e\u003cbr /\u003eIt\u0026rsquo;s best to complete the pre-arrival verification process as soon as you\u0026rsquo;ve booked your stay with Sonder. At the very latest we recommend at least 24 hours in advance and prior to any travel.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eDid you know many Sonder properties do not have an onsite front desk or reception? If you arrive without pre-arrival verification complete you will need to execute the process prior to being sent access info that will allow you to unlock the building and your Sonder space. In some instances, we need to review the information you\u0026rsquo;ve submitted and may contact you about it. It\u0026rsquo;s easier to address these situations ahead of time, and not when in transit or outside your Sonder.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho in my travel party needs to complete the pre-arrival verification process?\u003cbr /\u003e\u003c/strong\u003eIf you\u0026rsquo;ve booked directly with Sonder or you booked through a third party but paid Sonder directly for your stay (Booking.com, Plum Guide, or VRBO), the person that paid for the booking will need to complete the pre-arrival verification process.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIf you\u0026rsquo;ve booked with Airbnb, or paid using a third party that leverages virtual credit card payments (Expedia, Hopper Homes, or a travel management company), then the person whose name the booking is under will need to complete the pre-arrival verification process.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I complete pre-arrival verification when I arrive at the Sonder?\u003c/strong\u003e\u0026nbsp;\u003cbr /\u003eMost of our Sonders don\u0026rsquo;t have staffed front desks and rely on self-check-in. If you arrive without completing the pre-arrival verification online, you will need to complete the process in order to receive access details to unlock the building and your Sonder. In some instances, we need to review the information you\u0026rsquo;ve submitted and may contact you for further information. Since this may take some time, it\u0026rsquo;s easier to address these situations ahead of time, and not when in transit or outside your Sonder.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIf you want more information about why and how pre-arrival verification is completed, see What is pre-arrival verification and how do I complete it?. If you\u0026rsquo;re having issues with pre-arrival verification, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\"\u003e24/7 support team\u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDo you accept temporary or expired IDs?\u003c/strong\u003e\u0026nbsp;\u003cbr /\u003eWe require active, permanent government-issued photo IDs during pre-arrival verification. If you are using a temporary ID, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\"\u003e24/7 support team\u003c/a\u003e for assistance.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow often do I have to complete pre-arrival verification?\u0026nbsp; If I have multiple Sonder bookings, do I have to complete pre-arrival verification for each booking?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eWhile most Sonder locations only require one pre-arrival verification submission, we are required by law to verify every stay in certain locations. Follow the steps highlighted above for each of your bookings - if one submission is sufficient, the system will let you know you\u0026rsquo;re all set!\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI\u0026rsquo;m having trouble completing pre-arrival verification. Can you help me?\u003c/strong\u003e\u0026nbsp;\u003cbr /\u003ePlease visit\u003ca href=\"https://www.sonder.com/help/check_in_questions/pav_help?source=direct\"\u003e I need help with the pre-arrival verification\u003c/a\u003e for assistance.\u0026nbsp;\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.check_in_questions.how_to_pav","url":"http://www.sonder.com/help/check_in_questions/how_to_pav"},{"title":"How can I share my stay details with another guest in my party?","body":"\u003cp\u003eYou can allow another guest to see your reservation details and manage your stay by following the below steps:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eHow do I download the Sonder App?\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnsure pre-arrival verification is complete:\u003cbr /\u003e\u003c/strong\u003eIf you haven't completed this yet, see \u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I complete Sonder's pre-arrival verification?\u003c/a\u003e before moving to the next step.\u0026nbsp;\u003cstrong\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNavigate to your stay details\u003c/strong\u003e:\u003cbr /\u003eSelect the Stays tab and select your upcoming stay.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdd the guest to your reservation:\u003cbr /\u003e\u003c/strong\u003eScroll down to the \u0026lsquo;The important stuff\u0026rsquo; section and select \u0026lsquo;Booking details.\u0026rsquo; Select \u0026lsquo;Add guests to your party\u0026rsquo; and type the full name and email address of the guest who you would like to share the stay details with then \u0026lsquo;Send invite.\u0026rsquo;\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHave your guest accept the invitation:\u003cbr /\u003e\u003c/strong\u003eThe guest will receive an email from reservations@sonder.com, notifying them that you have invited them to join the booking. They can select \u0026lsquo;Accept Invitation\u0026rsquo; to log-in or create a new Sonder account on the Sonder App. Once complete, they will have access to your reservation details and be able to manage certain aspects of your stay.\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat can a guest do when I add them to my reservation?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eAdding a guest to your reservation will allow them to:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eView check-in instructions and access the mobile key\u003c/li\u003e\n\u003cli\u003eChat with the 24/7 Sonder support team\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/check_in_out_times?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eUpdate the Check-in or Check-out time\u003c/span\u003e\u003c/a\u003e, including viewing and confirming Early Check-in or Late Check-out times\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eView \u003ca href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eluggage storage options\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"color: #000000;\"\u003eReview \u003c/span\u003e \u003ca href=\"https://www.sonder.com/help/during_stay_questions/parking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eparking options\u003c/span\u003e \u003c/a\u003e \u003cspan style=\"color: #000000;\"\u003e and purchase a parking spot when available and needed\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003eView wifi details, including network name and password, or connect to your Sonder\u0026rsquo;s internet with the \u003ca href=\"https://www.sonder.com/help/during_stay_questions/wifi?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eone-tap Wi-Fi access\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eView amenities included in your Sonder\u003c/li\u003e\n\u003cli\u003eView the booking information such as your confirmation code(s), check-in and check-out date(s), the Sonder address, your cancellation policy, etc.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/modify_booking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eExtend the stay\u003c/span\u003e \u003c/a\u003e (note: Sonder and guests who booked on VRBO only, if the stay was booked on another site you will need to manage your stay with them directly)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/daily_cleanings?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eRequest and schedule a mid-stay clean\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eRequest a Lyft or Uber to or from the Sonder building\u003c/li\u003e\n\u003cli\u003eReview Sonder \u003ca href=\"https://www.sonder.com/house-rules\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eHouse Rules\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow can I revoke a guest\u0026rsquo;s access from my reservation?\u003cbr /\u003e\u003c/strong\u003ePlease reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e\u003c/a\u003e. We\u0026rsquo;re more than happy to assist you with this!\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI don't see the option to add a guest. What do I do?\u003c/strong\u003e\u0026nbsp;\u003cbr /\u003eYou'll need to complete \u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\" target=\"_blank\" rel=\"noopener\"\u003epre-arrival verification\u003c/a\u003e before sharing your stay details with another guest. If you've already completed this and still don't see the option to add a guest in your Sonder App, head to \u003ca title=\"\" href=\"https://www.sonder.com/profile\" target=\"_blank\" rel=\"noopener\"\u003eMy Stays\u003c/a\u003e and select 'Add Guests' from the Manage Reservation dropdown. You should now be able to enter the guest's details and send them an email invitation.\u0026nbsp;\u003c/p\u003e","keywords":"age,booking requirements,stay requirements","analyticsKey":"one.faq.check_in_questions.adding_guests","url":"http://www.sonder.com/help/check_in_questions/adding_guests"},{"title":"How do I book a Sonder?","body":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eYou can easily book a Sonder on \u003c/span\u003e\u003ca href=\"http://sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder.com \u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003eor your \u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e following these steps:\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 1. Enter your booking details:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eChoose your city, check-in and check-out dates, and the number of guests, then click \u0026lsquo;Search.\u0026rsquo;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 2. Narrow down your search results:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you\u0026rsquo;d like to be close to a specific address or neighborhood, type it into the \u0026lsquo;Address or area\u0026rsquo; textbox. You can also add filters such as parking, breakfast, or in-suite laundry and view the results in order of popularity, price, or distance using the \u0026lsquo;Sort by\u0026rsquo; dropdown.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 3. Explore the available Sonders:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect \u0026lsquo;See what\u0026rsquo;s available\u0026rsquo; to learn more about each building and offered room types. Review the ratings, included amenities, extra services, booking policies, and room specifics. You can also see a breakdown of the pricing by hovering over the \u0026lsquo;i\u0026rsquo; icon under the listed rate.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 4. Book the Sonder space that fits your needs:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eOnce you find the space that\u0026rsquo;s just right for you, click \u0026lsquo;Book.\u0026rsquo; If you have a Sonder account, log in; if not, simply fill out the \u0026lsquo;Guest Info\u0026rsquo; to create one. If prompted, select your preferred rate plan (the refundable Flex Rate or nonrefundable Economy Rate). You can also select any extra services, like parking or early check-in, if available. Finally, choose your preferred payment method (you can check accepted methods \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/accepted-payment?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e) and click \u0026lsquo;Complete booking\u0026rsquo; to finalize your stay!\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 5. Complete pre-arrival verification:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eTo ensure you receive your access details prior to your arrival on your check-in day, please complete this process as soon as possible following \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I complete Sonder's pre-arrival verification?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eNeed help finding your perfect space? Call our Reservations Team by \u003c/span\u003e\u003ca title=\"\" href=\"/contact-info\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eclicking here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e and selecting your country's phone number or email us at \u003ca title=\"\" href=\"mailto:inquiries@sonder.com\" target=\"_blank\" rel=\"noopener\"\u003einquiries@sonder.com\u003c/a\u003e. For stays 90 nights and longer, please email our sales team at \u003c/span\u003e\u003ca href=\"mailto:sales@sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003esales@sonder.co\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003em\u003c/span\u003e\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eHow old do I have to be to book and stay with Sonder?\u003c/strong\u003e\u003c/p\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eThe person making the booking must be at least 18 years old.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSomeone 18 years or older is required to be present for the duration of the booking.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePlease Note\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003c/span\u003e Some Sonders have a minimum booking and stay age requirement of 21 years (21+). This will be noted on the listing.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I redeem or earn Bonvoy points for my Sonder stay?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eClick \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to learn more about our partnership with Marriott.\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e","keywords":"","analyticsKey":"one.faq.booking_questions.how_to_book","url":"http://www.sonder.com/help/booking_questions/how_to_book"},{"title":"How do I change my notification settings?","body":"\u003ch3\u003eHow do I set up chat notifications?\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eiOS Users:\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eNavigate to the Settings app.\u003c/li\u003e\n\u003cli\u003eSelect 'Notifications.'\u003c/li\u003e\n\u003cli\u003eScroll down to and select 'Sonder.'\u003c/li\u003e\n\u003cli\u003eToggle\u0026nbsp; 'Allow Notifications.'\u003c/li\u003e\n\u003cli\u003eSelect how you'd prefer to be alerted of new chat notifications (e.g. toggle 'Sounds' if you'd like to hear a tone when a new chat is sent to you).\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eFor more info, \u003ca title=\"\" href=\"https://support.apple.com/en-ca/guide/iphone/iph7c3d96bab/17.0/ios/17.0\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e.\u0026nbsp;\u003c/p\u003e\n\u003ch3 style=\"color: #073937;\"\u003e\u0026nbsp;\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eAndroid Users:\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eNavigate to the Settings app.\u003c/li\u003e\n\u003cli\u003eSelect 'Notifications.'\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eSelect 'App.'\u003c/li\u003e\n\u003cli\u003eIn the dropdown menu, select 'All apps.'\u003c/li\u003e\n\u003cli\u003eSelect 'Sonder.'\u003c/li\u003e\n\u003cli\u003eToggle 'Allow notifications.'\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eFor more info, \u003ca title=\"\" href=\"https://support.google.com/android/answer/9079661?hl=en#zippy=%2Cturn-notifications-on-or-off-for-certain-apps\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e.\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eHow do I update my notification preferences?\u0026nbsp;\u003c/h3\u003e\n\u003col\u003e\n\u003cli\u003eNavigate to \u003ca href=\"https://www.sonder.com/accounts/edit\" target=\"_blank\" rel=\"noopener\"\u003esonder.com/accounts/edit.\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eScroll down to Notification Preferences.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eSelect which notifications you'd like to receive and how you'd like to receive them.\u003c/li\u003e\n\u003c/ol\u003e","keywords":"","analyticsKey":"one.faq.during_stay_questions.notifications-app","url":"http://www.sonder.com/help/during_stay_questions/notifications-app"},{"title":"How do I update my contact information?","body":"\u003cp\u003eLooking to change the email address or phone number connected to your Sonder account? No problem! Follow the steps below to update your email or phone number in the Sonder App.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNavigate to \u0026lsquo;Settings\u0026rsquo;\u003c/strong\u003e:\u003cbr /\u003eSelect the \u0026lsquo;Profile\u0026rsquo; tab (the rightmost tab on the bottom toolbar) and then \u0026lsquo;Settings.\u0026rsquo;\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpdate your outdated email address or phone number\u003c/strong\u003e:\u003cbr /\u003eSelect your existing email address or phone number, and type your new email address or phone number. Select \u0026lsquo;Next.\u0026rsquo;\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVerify your new email address or phone number\u003c/strong\u003e:\u003cbr /\u003e\u003cspan style=\"text-decoration: underline;\"\u003eEmail address\u003c/span\u003e: Locate the verification email in your old email address inbox and select \u0026lsquo;Confirm email.'\u003cbr /\u003e\u003cspan style=\"text-decoration: underline;\"\u003ePhone number\u003c/span\u003e: You will receive a verification code via SMS to the new phone number. Copy and paste the verification code into the Sonder App to confirm your new phone number.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfirm your new email address or phone number\u003c/strong\u003e: \u003cbr /\u003eOn your app, select the back arrow in the top-left corner to view your updated email address or phone number.\u0026nbsp;\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr /\u003eWhat if I don't have access to my current email address or phone number?\u003cbr /\u003e\u003c/strong\u003eReach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e so we can securely update this information for you.\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I also update my birthday or name if I made an error when creating my Sonder account?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eYou sure can! Follow steps 1-3 in the above section. Once in \u0026lsquo;Settings\u0026rsquo; on your Sonder App, select the detail that needs updating and type in the correct information. Confirm the detail was updated by selecting the back arrow in the top-left corner.\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy aren\u0026rsquo;t I receiving emails from Sonder about my upcoming stay?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eVerify the email address connected to your Sonder account is up-to-date. You can do so by heading to your Sonder App \u0026gt; Profile \u0026gt; Settings. If the email needs to be updated, follow the instructions above. If the email address is correct or there is no email listed, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy aren\u0026rsquo;t I receiving the SMS verification codes from Sonder?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eMake sure the phone number connected to your Sonder account is a cell phone that can receive SMS messages. You can check which phone number is connected to your Sonder account by heading to your Sonder App \u0026gt; Profile \u0026gt; Settings. If the number needs to be updated, follow the instructions above. If the phone number is correct, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003c/p\u003e","keywords":"email,update","analyticsKey":"one.faq.booking_questions.updating_contact_info","url":"http://www.sonder.com/help/booking_questions/updating_contact_info"},{"title":"Sonder is now part of the Marriott Bonvoy family! What to expect during Early Access…","body":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder is a leading brand of premium, design-forward apartments and intimate boutique hotels serving the modern traveler. Launched in 2014, Sonder offers inspiring, thoughtfully designed accommodations and innovative, tech-enabled service combined into one seamless experience. Sonder properties are found in prime locations in over 40 markets, spanning ten countries and three continents. The Sonder App gives guests control over their stay. Complete with self-service features, simple check-in and 24/7 on-the-ground support, amenities and services at Sonder are just a tap away, making a world of better stays open to all.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003e\u003cspan style=\"font-weight: 300;\"\u003eFull integration of Sonder properties with Marriott\u0026rsquo;s digital channels, including Marriott.com and the Marriott Bonvoy\u0026reg; app, is expected in 2025. In the meantime, Marriott Bonvoy members can experience Sonder during an early access period that begins October 30, 2024. During this time, members booking directly with Sonder can earn and redeem their Marriott Bonvoy points for Sonder stays. For all Sonder Customer Service Issues, Sonder Reservation support and specific Sonder Inquiries please follow: \u003c/span\u003e\u003ca href=\"http://www.sonder.com/help\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ewww.sonder.com/help\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMembers can enjoy the following at Sonder by Marriott Bonvoy effective October 30, 2024.\u003c/strong\u003e\u003c/p\u003e\n\u003ctable style=\"border-collapse: collapse; width: 99.7264%; border-color: #000000; border-style: solid;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\u0026nbsp;\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eMember\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eSilver\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eGold\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cstrong\u003ePlatinum\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;Elite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eTitanium\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eAmbassador\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEarn Points\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eRedeem Points\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus Points\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\u0026nbsp;\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e10% Bonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e25% Bonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e50%\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e75%\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e75%\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLate Checkout\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 73.416%;\" colspan=\"6\" rowspan=\"7\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDetails Coming Soon\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWelcome Gift\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEnhanced Room Upgrade\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eGuaranteed Room Type\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e48-Hour Guarantee\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour24\u0026trade;\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAmbassador Service\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eSonder Overview\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eConvenience is key for the Sonder guest; we\u0026rsquo;ve swapped the traditional check-in experience for something better. Before arrival, guests securely verify their identity in order to receive access codes for their stay. Everything can be found in the palm of your hand using the \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e where you can also chat with our remote support team 24/7.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho do I contact if I have an issue with my Sonder stay?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need any assistance throughout your Sonder stay, contact our \u003c/span\u003e\u003ca href=\"https://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e24/7 support team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat if I call Marriott with a question regarding my Sonder by Marriott Bonvoy stay? Can Marriott Bonvoy help me with Sonder reservations or customer service inquiries?\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eAt this time, all support, questions and issues with Sonder reservations will be transferred to a Sonder representative.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I join Marriott Bonvoy and start earning on Sonder by Marriott Bonvoy stays?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eJoining is easy and free, click \u003c/span\u003e\u003ca href=\"https://www.joinmarriottbonvoy.com/sonder/s/EN\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to create an account now.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI am a Marriott Bonvoy Member, do I also need to download the Sonder App?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eThe Sonder App is designed to unlock a better way to stay. It\u0026rsquo;s your hub for essential stay details around room access, amenities, parking, and where you can chat with the Sonder digital concierge team 24/7. It\u0026rsquo;s also where you can confirm an early check-in, request housekeeping services, extra towels or anything else. Everything you need is just a tap away.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I book a Sonder by Marriott Bonvoy reservation on Marriott.com?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eAt this time, Sonder by Marriott Bonvoy reservations must be booked via Sonder only.\u0026nbsp; This can be completed on the main page of our\u0026nbsp;\u003c/span\u003e\u003ca href=\"https://www.sonder.com/\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ewebsite\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e, on the\u0026nbsp;\u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e or through calling our\u0026nbsp;\u003c/span\u003e\u003ca href=\"http://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eReservations Team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I use my Marriott Bonvoy Account credentials to log into the Sonder App?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder will support Marriott Bonvoy account credentials to log into the Sonder App starting in 2025.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhen I log into the Marriott Bonvoy App, will my Sonder by Marriott Bonvoy reservation appear in \u0026ldquo;My Trips\u0026rdquo; if I gave Sonder my account number?\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eNot at this time. Stays will not show in the Marriott Bonvoy app until the full integration of Sonder by Marriott Bonvoy in 2025, but you will be able to see them in the \u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow will I know my upcoming reservation is connected to my Marriott Bonvoy account? \u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eAt time of booking, you will receive an email confirmation which will display the last 4 digits of your Marriott Bonvoy number. If you don\u0026rsquo;t receive this in the confirmation email, please email \u003c/span\u003e\u003ca href=\"mailto:bookingsupport@sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ebookingsupport@sonder.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e with your Sonder by Marriott Bonvoy stay confirmation code, Marriott Bonvoy account number, and full name.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is Sonder\u0026rsquo;s Pre-Arrival Verification process?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder\u0026rsquo;s Pre-Arrival Verification process must be completed prior to travel. It is online and self-completed to facilitate stress-free and contactless access to your reserved space. See more information in \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/check_in_questions?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eWhat's Sonder\u0026rsquo;s pre-arrival verification process?\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e and \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I complete Sonder's pre-arrival verification?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat do I need to do before my stay at a Sonder by Marriott Bonvoy property?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eCheck your email for important information related to \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u0026rsquo;s Pre-Arrival Verification process which must be completed prior to your arrival. The \u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e is recommended for guests to manage all aspects of their stay, including \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eexclusive features\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e only available in the Sonder App, such as managing your reservation and unit access codes, booking early arrival and late check out, and more.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhere can I find my folio/receipt?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYou can easily download your receipt from the Sonder App following \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/receipt_request?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I request a receipt?\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e Folios will become available in the Marriott Bonvoy App in 2025.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eIf I arrive early or need to depart early, will Sonder hold my luggage?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eMost Sonder properties offer luggage storage lockers and/or have local recommendations. See \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eNeed a place to store your bags?\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e or the \u0026ldquo;My Stays\u0026rdquo; section of your \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to view options.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow often does Sonder provide housekeeping?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eAll Sonder spaces are professionally cleaned before arrival, ensuring an uninterrupted and eco-friendly stay. If you\u0026rsquo;d like to schedule additional intrastay or daily cleaning services, visit \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/daily_cleanings?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eDo you provide daily housekeeping service?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eMarriott Bonvoy Benefits\u003cspan style=\"font-weight: 300;\"\u003e\u0026nbsp;\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eDuring this exciting early access period, we are delighted to offer Marriott Bonvoy members the opportunity to earn and redeem points on Sonder by Marriott Bonvoy stays. All other benefits will become available in 2025 as Sonder fully integrates with Marriott. Please refer to \u003c/span\u003e\u003ca href=\"https://www.marriott.com/loyalty/terms/default.mi#:~:text=%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eLoyalty Program Terms \u0026amp; Conditions \u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003efor detailed information on Marriott Bonvoy participation during our early access period.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I use my Marriott gift card for a stay at Sonder?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder will begin accepting Marriott gift cards at full integration in 2025.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill I receive on-property benefits for stays at Sonder by Marriott Bonvoy during this early access period?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eOn-property benefits are not available at this time. Stay tuned for more information coming soon.\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eEarning\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eTo earn Marriott Bonvoy points and Elite Night Credits, simply enter your Marriott Bonvoy account number at checkout when \u003c/span\u003e\u003ca href=\"https://www.sonder.com/\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ebooking on Sonder.com \u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003eor on the \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow many points and Elite Night Credits will I earn at Sonder by Marriott Bonvoy?\u003cbr /\u003e\u003c/strong\u003e\u003cstrong\u003eSonder Hotels:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e10 points per USD spent on qualifying room rates\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e1 Elite Night Credit per qualifying night\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSonder Apartments:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e5 points per USD spent on qualifying room rates\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e1 Elite Night Credit per qualifying night\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eSpend on eligible room rates with Sonder will count towards your total spend requirement for Ambassador status.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I report missing points or Elite Night Credits from a stay with Sonder by Marriott Bonvoy?\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf your arrival at Sonder was on or after October 30, 2024, you will need to contact Sonder directly to inquire about missing points. You can email \u003c/span\u003e\u003ca href=\"mailto:bookingsupport@sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ebookingsupport@sonder.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u0026nbsp;or call +1 (415) 849-2740.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI forgot to add my Marriott Bonvoy number to my Sonder by Marriott Bonvoy Reservation. Is it too late to add? \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease call the Sonder Reservation Team at +1 (617) 300-0956 prior to your departure.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I earn Marriott Bonvoy points for stays at Sonder by Marriott Bonvoy?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYes, Marriott Bonvoy members who have Sonder stays arriving on or after October 30\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eth\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e, 2024, book directly with Sonder and add their Marriott Bonvoy number to the reservation before completion of the booking will have early access to earn Marriott Bonvoy points, Elite Night Credits, and elite bonus points. Marriott Bonvoy credit card holders will earn their Card Member bonus points on eligible purchases at Sonder.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is considered a qualifying stay at Sonder by Marriott Bonvoy to earn Marriott Bonvoy points and Elite Night Credits?\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eStays that qualify for Marriott Bonvoy are defined in Marriott\u0026rsquo;s \u003c/span\u003e\u003ca href=\"https://www.marriott.com/loyalty/terms/default.mi\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eTerms \u0026amp; Conditions\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e under\u0026nbsp;\u003c/span\u003e\u003ca href=\"https://www.marriott.com/loyalty/terms/default.mi#earn\"\u003eSection 2.1.d. - Qualifying Stays\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eRedeeming Points\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eDuring early access, Marriott Bonvoy Award Redemption stays may only be booked by calling Sonder Booking Support at +1 (415) 849-2740.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I redeem Marriott Bonvoy points for stays at Sonder by Marriott Bonvoy?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYes, during this early access period, members wishing to redeem Marriott Bonvoy points for stays at Sonder must book through Sonder\u0026rsquo;s call center at +1(415) 849-2740.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease Note\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e: Redemption stays must be booked at least 7-days prior to arrival date (by 11:59pm local time at property). Nightly Upgrade awards, Stay for 5 Pay for 4, Cash + Points, Instant Awards, Gifted Award Redemption stays and Free Night Awards are not offered for Sonder stays at this time. See below for policy on redemption reservation modification requests.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I modify or cancel my Sonder by Marriott Bonvoy redemption reservation?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease call the Sonder Booking Support Team at +1(415) 849-2740. Any modifications or changes must be made 7-days prior to arrival and may result in a change to the points required.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003e\u003cstrong\u003ePlease Note\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e: In order to receive your points back, cancellations must be received before the cancellation policy window takes effect (72-hours prior to check-in).\u003c/span\u003e\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.booking_questions.how-to-redeem-bonvoy-points","url":"http://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points"},{"title":"What forms of payment are accepted?","body":"\u003cp\u003eSonder.com and Sonder's Reservations Team accept the following payment methods:\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003eVisa\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eMastercard\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eAmerican Express\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eDiscover\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eApple Pay\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eGoogle Pay\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eSonder Credits\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003ePrepaid cards \u003cspan style=\"text-decoration: underline;\"\u003enot\u003c/span\u003e issued by a US bank or financial institution\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat payment methods does Sonder not accept?\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003eAny form of prepaid card issued by a US bank or financial institution (e.g. Klarna one-time cards)\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eDiners Club International credit cards\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eCash\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eAny other methods not listed above (e.g. Venmo, Cashapp, bank transfers)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCan I change the method of payment after booking?\u003c/strong\u003e \u003cbr /\u003eOnce you\u0026rsquo;ve paid for your booking you won\u0026rsquo;t be able to change your payment details. However, if you\u0026rsquo;re within your cancellation policy, you can cancel and rebook your Sonder stay using an alternate method of payment.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI am using an accepted form of payment listed above, but the charge keeps getting declined. What's going wrong?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eFollow these troubleshooting steps:\u0026nbsp;\u003c/p\u003e\n\u003col\u003e\n\u003cli aria-level=\"1\"\u003eDouble-check that you\u0026rsquo;re entering your card details correctly.\u0026nbsp;\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eEnsure you have adequate funds in your account.\u0026nbsp;\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eTry a different card or a different payment option (e.g. instead of using a debit card, try Apple or Google Pay).\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eIf you\u0026rsquo;re still having trouble, contact your bank for assistance.\u0026nbsp;\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes Sonder charge an exchange rate?\u003cbr /\u003e\u003c/strong\u003eWhen traveling to a country outside of your residency, you\u0026rsquo;ll be subject to any and all exchange rates applied by your banking institution.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I redeem Marriott Bonvoy points for my Sonder stay?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eClick \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to learn more about our partnership with Marriott.\u003c/span\u003e\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.booking_questions.accepted-payment","url":"http://www.sonder.com/help/booking_questions/accepted-payment"},{"title":"What's Sonder’s pre-arrival verification process?","body":"\u003cp data-pm-slice=\"1 1 []\"\u003eSonder\u0026rsquo;s pre-arrival verification process is online and self-completed in order to facilitate stress-free and contactless access to your reserved space. As part of this process, we collect basic information about yourself, verify your email and phone number, a credit card for incidentals, and if necessary, ask for a government-issued photo ID and images of your face.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eDepending on where you are staying with us, the type of information we ask for may differ due to local regulatory requirements - make sure to observe all communications we send you in regard to pre-arrival verification.\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.check_in_questions.check_in_questions","url":"http://www.sonder.com/help/check_in_questions/check_in_questions"},{"title":"How will Sonder verify my identity?","body":"\u003cp data-pm-slice=\"1 1 []\"\u003eSonder will verify the information you provide in our pre-arrival verification process to make sure that nobody other than you is using your personal information, in order to prevent fraudulent uses of your identity, to keep you and our guests safe, and comply with regulatory requirements in the places we operate in.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eFor your phone number and email address, we\u0026rsquo;ll send verification codes to ensure we have your personal contact information on file. If you\u0026rsquo;re asked to provide images of a government-issued photo ID and your face, then our third-party verification provider will extract biometric data and compare the two images to ensure the ID picture matches the selfie. Sonder or our third-party service provider does not store your biometric data after the ID has been verified. For more information, please review our \u003ca class=\"ProsemirrorEditor-link\" href=\"https://www.sonder.com/en-ca/biometrics-policy\"\u003eBiometric Data Privacy Notice\u003c/a\u003e.\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.check_in_questions.ID_verification","url":"http://www.sonder.com/help/check_in_questions/ID_verification"},{"title":"How will Sonder store \u0026 protect my personal information?","body":"\u003cp data-pm-slice=\"1 1 []\"\u003eSonder handles and retains your information in accordance with our \u003cu\u003e\u003ca class=\"ProsemirrorEditor-link\" href=\"https://www.sonder.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e \u003c/u\u003eand uses secure socket layer encryption for security. If you would like us to delete your user information, please submit a request to \u003ca class=\"ProsemirrorEditor-link\" href=\"mailto:privacy@sonder.com\"\u003eprivacy@sonder.com\u003c/a\u003e. Please note, however, that there may be circumstances where we are required to keep some or all of that information to comply with local regulatory requirements.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIf you are required to submit pictures of your ID \u0026amp; face, Sonder uses trusted third-party service providers to collect and process these. Sonder does not receive or store any biometric data.\u0026nbsp;In addition, our partners won't share it with anyone else or use it for any other reason and will retain it for only as long as necessary.\u0026nbsp; For more information, please review our \u003ca class=\"ProsemirrorEditor-link\" href=\"https://www.sonder.com/en-ca/biometrics-policy\"\u003eBiometric Data Privacy Notice\u003c/a\u003e.\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.check_in_questions.personal_information_security","url":"http://www.sonder.com/help/check_in_questions/personal_information_security"},{"title":"I need help with pre-arrival verification.","body":"\u003cp\u003eCheck out some common questions about pre-arrival verification below.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy do I keep failing the ID verification?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eWhen completing the ID verification portion of the pre-arrival verification process, make sure you\u0026rsquo;re meeting the following requirements:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYou have a government-issued photo ID of the \u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct#:~:text=Who%20in%20my%20travel%20party%20needs%20to%20complete%20the%20pre%2Darrival%20verification%20process%3F\" target=\"_blank\" rel=\"noopener\"\u003erequired individual(s)\u003c/a\u003e handy\u003c/li\u003e\n\u003cli\u003eYou are selecting the correct ID-issuing country and ID type when prompted\u003c/li\u003e\n\u003cli\u003eYour internet browser camera is enabled\n\u003cul\u003e\n\u003cli\u003eTo enable your camera, head to your device settings \u0026gt; internet browser \u0026gt; enable camera access\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eYou\u0026rsquo;re taking clear, focused scans of your ID\u003c/li\u003e\n\u003cli\u003eThere is enough light to see your ID and face clearly\u003c/li\u003e\n\u003cli\u003eYou\u0026rsquo;ve removed any accessories, including hats or glasses, prior to taking selfie photos\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy do I keep receiving error messages?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eIf you received the error message \u003cem\u003eCouldn\u0026rsquo;t access camera\u003c/em\u003e during pre-arrival verification, you\u0026rsquo;ll need to enable your camera permissions. See the instructions linked below based on the device type and internet browser you\u0026rsquo;re using:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DAndroid\u0026amp;hl=en\u0026amp;oco=0\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eGoogle Chrome\u003c/span\u003e \u003c/a\u003e on a mobile device\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop\u0026amp;hl=en\u0026amp;oco=0\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eGoogle Chrome \u003c/span\u003e \u003c/a\u003eon a desktop computer\u003c/li\u003e\n\u003cli\u003eIf using Safari on a mobile device: Settings \u0026gt; Safari \u0026gt; Camera \u0026gt; Allow or Ask\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.apple.com/en-ca/guide/safari/ibrwe2159f50/13.0/mac/10.15\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eSafari\u003c/span\u003e \u003c/a\u003e on a desktop computer\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you\u0026rsquo;re receiving an error message related to \u003cem\u003eloading, connection\u003c/em\u003e, or a \u003cem\u003epage not being found\u003c/em\u003e, make sure your internet connection is strong and clear your browser cache. See the instructions linked below to clear cache based on the device type and internet browser you\u0026rsquo;re using:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.google.com/chrome/answer/95647?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\u0026amp;oco=1\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eGoogle Chrome\u003c/span\u003e \u003c/a\u003e on a mobile device\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.google.com/chrome/answer/95647?hl=en\u0026amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eGoogle Chrome\u003c/span\u003e \u003c/a\u003e on a desktop computer\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.apple.com/en-us/105082\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eSafari\u003c/span\u003e \u003c/a\u003e on a mobile device\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.apple.com/en-mt/guide/safari/sfri11471/mac\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eSafari\u003c/span\u003e \u003c/a\u003e on a desktop computer\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you\u0026rsquo;re receiving a different error message or the above steps aren\u0026rsquo;t resolving your issue, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I send images of my ID and selfies to Sonder over email instead?\u0026nbsp;\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eWe cannot accept images of your ID or selfies outside of the pre-arrival verification process for security purposes. Uploading through Persona or CheKin is the most secure way to protect their private information. If you\u0026rsquo;re having issues with pre-arrival verification, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp;\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.check_in_questions.pav_help","url":"http://www.sonder.com/help/check_in_questions/pav_help"},{"title":"How and why should I download the Sonder App?","body":"\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eHow do I download the Sonder App?\u003cbr /\u003e\u003c/strong\u003e\u003c/span\u003eYou can download the Sonder App using one of the links below or by visiting the App Store on your phone and searching for Sonder.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://itunes.apple.com/app/apple-store/id1422914567?pt=119113931\u0026amp;ct=sondercom\u0026amp;mt=8\" target=\"_blank\" rel=\"noopener\"\u003eApp Store\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://play.google.com/store/apps/details?id=com.sonder.mahalo\u0026amp;referrer=utm_source%3Dsondercom\" target=\"_blank\" rel=\"noopener\"\u003eGoogle Play\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eOnce downloaded, simply log-in to your existing Sonder account or make a new account by selecting \u0026lsquo;Find my reservation.\u0026rsquo;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDon't see your reservation?\u003c/strong\u003e See \u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/find_reservation\" target=\"_blank\" rel=\"noopener\"\u003eWhy can\u0026rsquo;t I see my reservation on the Sonder App?\u003c/a\u003e for assistance.\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eWhat can I do on the Sonder App?\u003cbr /\u003e\u003c/strong\u003e\u003c/span\u003eThe Sonder App is an essential tool to make the most of your stay and is critical for enjoying Sonder\u0026rsquo;s technology-rich guest experience. The app is used to manage every aspect of your Sonder journey, from managing your reservation to updating your check-in time, from opening your Sonder door to connecting with one of our team members within moments through our best-in-class chat experience. You can also find information about your Sonder stay, such as amenities, parking options, luggage storage, and local recommendations. See a complete list of available actions below:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eComplete pre-arrival verification\u003c/li\u003e\n\u003cli\u003eChat with the 24/7 Sonder support team\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/check_in_out_times?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eUpdate your Check-in or Check-out time\u003c/span\u003e\u003c/a\u003e, including viewing and confirming Early Check-in or Late Check-out times\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eView \u003ca href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eluggage storage options\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"color: #000000;\"\u003eReview \u003c/span\u003e \u003ca href=\"https://www.sonder.com/help/during_stay_questions/parking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eparking options\u003c/span\u003e \u003c/a\u003e \u003cspan style=\"color: #000000;\"\u003e and purchase a parking spot when available and needed\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003eView wifi details, including network name and password, or connect to your Sonder\u0026rsquo;s internet with the \u003ca href=\"https://www.sonder.com/help/during_stay_questions/wifi?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eone-tap Wi-Fi access\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eView amenities included in your Sonder\u003c/li\u003e\n\u003cli\u003eView your booking information such as your confirmation code(s), check-in and checkout date(s), the Sonder address, your cancellation policy, etc.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/receipt_request?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eDownload a receipt\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/modify_booking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eChange your stay dates\u003c/span\u003e \u003c/a\u003e or \u003ca href=\"https://www.sonder.com/help/booking_questions/modify_booking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003ecancel your stay\u003c/span\u003e \u003c/a\u003e (note: Sonder and guests who booked on VRBO only, if you booked on another site you will need to manage your stay with them directly)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/daily_cleanings?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eRequest and schedule a mid-stay clean\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eRequest a Lyft or Uber to or from the Sonder building\u003c/li\u003e\n\u003cli\u003eAdd guests to your reservation so they can see your reservation details and manage your stay on their Sonder App\u003c/li\u003e\n\u003cli\u003eView and update your Sonder account information such as the \u003ca href=\"https://www.sonder.com/help/booking_questions/updating_contact_info?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ephone number\u003c/span\u003e or \u003cspan style=\"color: #1155cc;\"\u003eemail address\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"https://www.sonder.com/help/booking_questions/reset_password?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003epassword\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"https://www.sonder.com/help/booking_questions/update_card?source=direct\"\u003ecredit card\u003c/a\u003e, etc.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eReview Sonder \u003ca href=\"https://www.sonder.com/house-rules\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eHouse Rules\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e","keywords":"","analyticsKey":"one.faq.booking_questions.sonder_app_overview","url":"http://www.sonder.com/help/booking_questions/sonder_app_overview"},{"title":"Does Sonder charge any extra fees after booking?","body":"\u003cp\u003eWhile you will always see the full breakdown of your reservation costs before making payment for your stay, you may choose to add extra services at an additional cost. These extra services may include (based on location and availability):\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eParking\u003c/li\u003e\n\u003cli\u003eBreakfast\u003c/li\u003e\n\u003cli\u003eEarly check-in or late check-out\u003c/li\u003e\n\u003cli\u003eExtra cleanings\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eSonder requires a credit card to be placed on file for incidentals and may process a pre-authorization hold prior to check-in. This hold is returned post-stay, assuming no damage fees or incidental charges are incurred. See \u003ca href=\"https://www.sonder.com/help/booking_questions/security_deposit?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eDoes Sonder charge a security deposit?\u003c/span\u003e \u003c/a\u003e for more information.\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.booking_questions.additional_charges","url":"http://www.sonder.com/help/booking_questions/additional_charges"},{"title":"When and how do I pay?","body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhen you book directly through Sonder.com, you will be charged the total amount for your stay at the time of booking (for stays up to 30 nights).\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWe accept all debit and credit cards, excluding pre-paid credit cards. We don\u0026rsquo;t accept cash on arrival.\u003c/span\u003e\u003c/p\u003e","keywords":"booking","analyticsKey":"one.faq.booking_questions.cc_charged","url":"http://www.sonder.com/help/booking_questions/cc_charged"},{"title":"Does Sonder charge a security deposit?","body":"\u003cp\u003e\u003cspan style=\"color: #353744;\"\u003eSonder requires a credit or debit card to be placed on file during pre-arrival verification for short-term bookings in case of incidentals. Depending on your banking institution, you may see a pre-authorization hold which shows as a \u0026ldquo;pending\u0026rdquo; charge.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #353744;\"\u003eThe hold is released or charged within 5 business days post-checkout, depending on any damages or incidental charges. For more information, see our \u003c/span\u003e \u003ca href=\"https://www.sonder.com/terms-of-service#:~:text=5.3.-,Authorization,-.%20You%20authorize\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eTerms of Service\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #353744;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #353744;\"\u003eIf you\u0026rsquo;re interested in booking a group, business, or long-term stay directly with us, you may be charged a security deposit which will be agreed upon before booking with your sales representative. For more information, reach out directly to \u003c/span\u003e \u003ca href=\"mailto:sales@sonder.com\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003esales@sonder.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #353744;\"\u003e. \u003c/span\u003e\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.booking_questions.security_deposit","url":"http://www.sonder.com/help/booking_questions/security_deposit"},{"title":"How do I cancel, shorten, or extend my stay?","body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you booked directly with \u003cstrong\u003eSonder\u003c/strong\u003e or with our partner\u003cstrong\u003e VRBO\u003c/strong\u003e, you can easily cancel, shorten, or extend your stay through the Sonder App by following the below steps:\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eNavigate to your stay details\u003c/strong\u003e:\u003cbr /\u003eSelect the Stays tab and select your upcoming stay.\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eModify your stay\u003c/strong\u003e:\u0026nbsp;\u003cbr /\u003eSelect \u0026lsquo;Booking details\u0026rsquo; on the Stays tab, then select \u0026lsquo;🗓️ Change dates\u0026rsquo; to modify your stay dates or \u0026lsquo;❌ Cancel reservation\u0026rsquo; to cancel your stay. Follow the prompts to fulfill your request.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e*Please note that any changes to your stay are subject to the cancellation policy you selected at the time of purchase and may be subject to rate changes.\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eIf you booked with one of our partners and prefer to \u003cstrong\u003eextend your stay\u003c/strong\u003e directly with Sonder to receive the best possible service and support moving forward, please reach out to our \u003ca title=\"\" href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e24/7 support team\u003c/a\u003e so we can ensure a smooth transition/extension.\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you booked with one of our other partners like \u003cstrong\u003eAirbnb\u003c/strong\u003e, \u003cstrong\u003eBooking.com\u003c/strong\u003e, \u003cstrong\u003eExpedia\u003c/strong\u003e, \u003cstrong\u003eHopper Homes\u003c/strong\u003e, or \u003cstrong\u003ePlum Guide\u003c/strong\u003e, you\u0026rsquo;ll need to log in to their app or website to cancel, shorten, or extend your stay.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e*Please note that any changes to your stay are subject to the cancellation policy you selected at the time of booking and may be subject to rate changes.\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFor future reservations, we encourage you to book directly with us at \u003ca title=\"\" href=\"Sonder.com\" target=\"_blank\" rel=\"noopener\"\u003eSonder.com\u003c/a\u003e to ensure our team can assist with all aspects of your experience!\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWhy can\u0026rsquo;t I use the Sonder app to cancel or change my stay?\u0026nbsp;\u003c/strong\u003e\u003cbr /\u003eThere are a couple of reasons you may not have the option to cancel or modify your stay in the Sonder app:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe reservation was not made directly through Sonder or with VRBO. If so, you must contact the travel agency where you made your booking to make any changes.\u003c/li\u003e\n\u003cli\u003eThe reservation was made with Marriott Bonvoy points. If so, click \u003ca href=\"https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct\"\u003ehere\u003c/a\u003e to learn more about our partnership with Marriott.\u003c/li\u003e\n\u003cli\u003eThe reservation was made with our Sales team (group, corporate, or long-term booking stay). Reach out to your Sales Coordinator directly for assistance.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat can I do if I\u0026rsquo;m experiencing issues changing or cancelling my reservation?\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf you booked with Sonder or our partner VRBO, reach out to our \u003ca title=\"\" href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e24/7 support team\u003c/a\u003e for assistance.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eIf you booked with one of our other partners like Airbnb, Booking.com, Expedia, Hopper Homes, or Plum Guide, you\u0026rsquo;ll want to contact them directly for assistance.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e","keywords":"modify,alter,booking,extend,cancel,change","analyticsKey":"one.faq.booking_questions.modify_booking","url":"http://www.sonder.com/help/booking_questions/modify_booking"},{"title":"How can I update the card I have on file?","body":"\u003cp\u003eIf you\u0026rsquo;d like to update the method of payment you placed on file during pre-arrival verification, you can do so by first adding a new card, and then removing the old card following these steps:\u003c/p\u003e\n\u003col\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need assistance accessing the Sonder App, see \u003ca title=\"\" href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cstrong\u003eNavigate to \u0026lsquo;Payments\u0026rsquo;\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect the Profile tab (the rightmost tab on the bottom toolbar) and then \u0026lsquo;Payments.\u0026rsquo;\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cstrong\u003ePlace the new card on file\u003c/strong\u003e:\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect \u0026lsquo;Add Card,\u0026rsquo; type in your new card information, then select \u0026lsquo;Add.\u0026rsquo;\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cstrong style=\"font-family: Inter, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', serif;\"\u003eRemove the card you previously placed on file\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003cbr /\u003e\u003c/span\u003e\u003c/span\u003eSelect the payment method you\u0026rsquo;d like to remove then select \u0026lsquo;Delete Card.\u0026rsquo;\u003cbr /\u003e\u003cbr /\u003eIf the \u0026lsquo;Delete Card\u0026rsquo; button is greyed out, reach out to our \u003ca style=\"font-family: Inter, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', serif;\" href=\"https://www.sonder.com/contact-info\"\u003e24/7 support team\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e. We\u0026rsquo;re more than happy to assist you with this!\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cstrong style=\"font-family: Inter, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', serif;\"\u003eConfirm your updated payment details:\u003cbr /\u003e\u003c/strong\u003eSelect the back arrow in the top-left corner to view your updated payment method.\u0026nbsp;\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy can't I remove the card(s) on my account?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you\u0026rsquo;re within 30 days of a recent checkout and therefore unable to delete the card on file or are having trouble with the above steps, you can reach out to our \u003c/span\u003e\u003ca href=\"https://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e24/7 support team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to update the card on file. Please note that once 30 days have passed from your departure date you will be able to delete any related cards.\u003c/span\u003e\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.booking_questions.update_card","url":"http://www.sonder.com/help/booking_questions/update_card"},{"title":"What is member pricing?","body":"\u003cp\u003eWe are committed to offering our best rates here on Sonder.com, although the exact discount is subject to change. When you create an account, you receive our member's discount. Booking directly with Sonder helps you make the most of your stay! Creating an account is fast, easy and free, and can be done before or during booking. Creating an account and booking directly helps you save money and receive member pricing discounts!\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.booking_questions.member_pricing","url":"http://www.sonder.com/help/booking_questions/member_pricing"},{"title":"Why do I need to create an account to make a reservation?","body":"Creating an account allows you to manage many aspects of your stay, such as request extra amenities or an\nearly check-in, change your dates, extend your stay or cancel.\u003cbr/\u003e\n\nCreating an account and booking directly on Sonder.com helps you save money because you receive member pricing\ndiscounts. You can create an account at any time - it’s fast, easy, and free.\u003cbr/\u003e\u003cbr/\u003e\n\nWe are committed to offering our best rates here on Sonder.com, although the exact discount is subject to change.\n","keywords":"","analyticsKey":"one.faq.booking_questions.why_create_an_account","url":"http://www.sonder.com/help/booking_questions/why_create_an_account"},{"title":"Why was my booking canceled?","body":"\u003cp\u003eOn rare occasions we may not be able to move forward with a stay if a guest does not pass our verification checks, or we have reason to believe that our \u003ca title=\"\" href=\"https://www.sonder.com/en-gb/house-rules\" target=\"_blank\" rel=\"noopener\"\u003eHouse Rules\u003c/a\u003e may be broken. The safety and security of our guests, employees, neighbors, and partners is our top priority, so we take a cautious and secure approach to the bookings we accept. We apologize for any inconvenience this causes.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eWe are constantly working to optimize our safety and security processes. To protect the integrity of these processes, we\u0026rsquo;re unable to share the details of our risk evaluation policy, which may result in a particular booking being canceled. Please be assured that these decisions are made using information provided during the booking process, in line with all relevant local regulatory requirements, and they are not made based on protected characteristics such as gender, race, or religion. Many booking behaviors are analyzed including length of stay and whether the guest is booking locally, among other factors, to make decisions around possible risks associated with a given stay.\u0026nbsp;\u003c/p\u003e","keywords":"canceled,Cancelled","analyticsKey":"one.faq.booking_questions.declined_reservation","url":"http://www.sonder.com/help/booking_questions/declined_reservation"},{"title":"What parking options are available?","body":"\u003cp\u003eParking options will vary depending on your Sonder.\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003eIf you need parking during your stay, you can filter for Sonders that have parking available on our website or the app.\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003eOnce booked, your parking options will be included in your check-in instructions or under %{profile_link} on the app.\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.during_stay_questions.parking","url":"http://www.sonder.com/help/during_stay_questions/parking"},{"title":"How do I access the Wi-Fi?","body":"\u003cp\u003eEach Sonder comes equipped with it\u0026rsquo;s own private Wi-Fi network. If you have an upcoming stay with us, you can view your Wi-Fi information in the %{profile_link} section of your account.\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.during_stay_questions.wifi","url":"http://www.sonder.com/help/during_stay_questions/wifi"},{"title":"What are your house rules?","body":"When you make a reservation with us, you are agreeing to all of our House Rules.\u003c/br\u003e\u003c/br\u003e\nPlease click %{detailed_house_rules_link} to view them.\n","keywords":"","analyticsKey":"one.faq.during_stay_questions.house_rules","url":"http://www.sonder.com/help/during_stay_questions/house_rules"},{"title":"How do I request an Early Check-In or Late Check-Out?","body":"\u003cp\u003eOur standard check-in time is 4 PM and check-out time is 11 AM.\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eAll available \u003cstrong\u003eearly check-in\u003c/strong\u003e and \u003cstrong\u003elate check-out\u003c/strong\u003e time slots are \u003cspan style=\"text-decoration: underline;\"\u003eexclusively\u003c/span\u003e viewed and booked via self-serve on the \u003ca href=\"https://www.sonder.com/app\" target=\"_blank\" rel=\"noopener\"\u003eSonder App\u003c/a\u003e. Most of our available slots come at an additional cost that varies based on time. Contacting a representative will not lead to additional time slots as they see what you see, therefore it is recommended not to reach out to a representative for this purpose.\u003c/p\u003e\n\u003cp\u003eYou may also adjust your arrival time if you expect to arrive at your Sonder past the standard 4 PM check-in time or plan to leave your Sonder earlier than the required 11 AM check-out time.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eSteps to process a request\u003c/span\u003e\u003c/strong\u003e:\u0026nbsp;\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca title=\"\" href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eNavigate to your stay details\u003c/strong\u003e:\u003cbr /\u003eSelect the Stays tab and select your upcoming stay.\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eUpdate your check-in or check-out time, when available\u003c/strong\u003e:\u0026nbsp;\u003cbr /\u003eSelect the \u0026ldquo;Edit check-in time\u0026rdquo; or \u0026ldquo;Edit check-out time\u0026rdquo; button, then select the desired time, if available. Complete the required payment, if required, to confirm your new check-in/out time.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThere aren\u0026rsquo;t any available time slots on the app. What should I do?\u003cbr /\u003e\u003c/strong\u003eIf there aren\u0026rsquo;t any open time slots, check out these alternative options in the Sonder App:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplore \u003ca title=\"\" href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eluggage storage options\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eCheck out a local caf\u0026eacute; while you wait for your Sonder to become available.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/modify_booking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eExtend your stay\u003c/span\u003e \u003c/a\u003e a night so you're guaranteed early check-in or late check-out.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e","keywords":"booking,modify,alter,check in,arrival","analyticsKey":"one.faq.during_stay_questions.check_in_out_times","url":"http://www.sonder.com/help/during_stay_questions/check_in_out_times"},{"title":"Do you provide daily housekeeping service?","body":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder offers housekeeping services on demand for a nominal fee to ensure you can enjoy an uninterrupted and environmentally sustainable stay. Housekeeping services must be scheduled \u003c/span\u003e\u003cstrong\u003ewithin 48 hours of your check-in\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e and a \u003c/span\u003e\u003cstrong\u003eminimum of 24 hours\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e before the service is to take place. To schedule a cleaning service, follow these steps:\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 1. Log in to the Sonder App\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need assistance accessing the Sonder App, see \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I download the Sonder App?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 2. Navigate to your stay details:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect the Stays tab and then your upcoming stay.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 3. Schedule the cleaning:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eScroll down to \u0026lsquo;Requests and services\u0026rsquo; and select \u0026lsquo;Request a cleaning.\u0026rsquo; Select the date and time you\u0026rsquo;d prefer the cleaning to take place, then submit payment to schedule the cleaning service.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 4. Prepare for the cleaning:\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease stow away any personal items; any personal items left in the open will not be touched and therefore that area will not be cleaned. For everyone's safety, please vacate your Sonder during the scheduled cleaning.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy can\u0026rsquo;t I schedule a cleaning on my Sonder App?\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you received a pop-up stating \u0026lsquo;Sorry! Cleaning services aren\u0026rsquo;t available yet for your Sonder,\u0026rsquo; we don\u0026rsquo;t offer cleaning services at your building at this time.\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003eIf you don\u0026rsquo;t see any available times on the calendar when trying to schedule a cleaning and your booking is within 48 hours of check-in, there may not be availability for the duration of your stay. Please check back later to see if any slots have opened up.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat\u0026rsquo;s included in a scheduled cleaning?\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eYour Sonder will be fully cleaned, as if you were first arriving. Our team will do the following:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eTake out trash\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eReplace all towels\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eChange all linens and make the bed\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eVacuum and sweep the floors\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eWipe own all surfaces\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eRestock all bathroom toiletries\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eRestock all kitchen supplies\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003e*The cleaning team won\u0026rsquo;t touch or organize any of your personal belongings.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy aren\u0026rsquo;t cleans free?\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eWe keep our room rates low by not requiring daily housekeeping during your stay with us. We recognize that some guests value flexibility and convenience of on-demand housekeeping, and are happy to offer it as an opt-in amenity.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e","keywords":"laundry","analyticsKey":"one.faq.during_stay_questions.daily_cleanings","url":"http://www.sonder.com/help/during_stay_questions/daily_cleanings"},{"title":"How do I request a pack 'n play?","body":"You can do so right here, as long as you have an ongoing or upcoming stay. Please use the form below to make your request.","keywords":"","analyticsKey":"one.faq.during_stay_questions.pack_and_play","url":"http://www.sonder.com/help/during_stay_questions/pack_and_play"},{"title":"Can I request additional beds if I want extra guests to stay?","body":"We don’t provide extra beds or air mattresses, but many Sonders have sleeper sofas to accommodate extra\nguests. When you’re searching for a Sonder, you can adjust the filters to specify the number of beds or\nbedrooms you need and the maximum occupancy of the Sonder (taking into account the sleeper sofas) will\nalso be shown.\n","keywords":"","analyticsKey":"one.faq.during_stay_questions.extra_beds","url":"http://www.sonder.com/help/during_stay_questions/extra_beds"},{"title":"How do I request extra coffee?","body":"We’ve stocked your space with the essential items to make your stay comfortable, including enough coffee to get your caffeine buzz on. If you run out and are unable to make it to the store right away, we’re happy to refill your essentials once. Please download the Sonder app if you need a recommendation for a nearby store or local delivery service.","keywords":"","analyticsKey":"one.faq.during_stay_questions.coffee_request","url":"http://www.sonder.com/help/during_stay_questions/coffee_request"},{"title":"What items are provided in a Sonder?","body":"\u003cp\u003eAll Sonders are fully stocked to ensure you have the comforts of home during your stay. This includes toiletries, fresh towels, tea, coffee, and kitchen essentials. We also provide a limited number of dishwasher and laundry pods.\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003eWe provide enough of the above items to get you started. If you run out during your stay, you can check the %{mahalo_link} or log onto the %{profile_link} page of our website to find nearby stores and delivery services. We can make a one-time courtesy delivery, but it may take up to 36 hours as many of our buildings are not staffed around the clock. If you\u0026rsquo;d still like to request a replenishment, you can also do so through the app or by %{contacting_us_link}.\u003c/p\u003e","keywords":"hair dryer,air mattress","analyticsKey":"one.faq.during_stay_questions.amenities","url":"http://www.sonder.com/help/during_stay_questions/amenities"},{"title":"How do I request a noise machine?","body":"You can do so right here, as long as you have an ongoing or upcoming stay. Please use the form below to make your request.","keywords":"","analyticsKey":"one.faq.during_stay_questions.noise_machine","url":"http://www.sonder.com/help/during_stay_questions/noise_machine"},{"title":"Do I need to bring my own toiletries?","body":"\u003cp\u003eWe have stocked your space with enough soap, lotion, shampoo, and conditioner to get your stay started comfortably. Other items like toothpaste will not be in your Sonder. If you forget your own or run out of what we do provide, you can find recommendations for a nearby stores or local delivery services on the Sonder app.\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.during_stay_questions.toiletries","url":"http://www.sonder.com/help/during_stay_questions/toiletries"},{"title":"How do I find or report a lost item?","body":"\u003cp\u003eIf you forgot something during your Sonder stay, we\u0026rsquo;re happy to look and return it if found. Log in below and fill out the form that populates with a description of your item and the best address to send it to. If we do find it, we may ask you to cover the cost of shipping to get it back safe and sound.\u003c/p\u003e","keywords":"forgot,forget,lost,find,missing","analyticsKey":"one.faq.during_stay_questions.forgotten_item","url":"http://www.sonder.com/help/during_stay_questions/forgotten_item"},{"title":"Why can’t I see my reservation on the Sonder App?","body":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you are an existing Sonder member and booked with one of our partners, like Airbnb or Booking.com:\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 300;\"\u003e\u003cstrong\u003eLog out of the Sonder App\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect the \u0026lsquo;Profile\u0026rsquo; tab (the rightmost tab on the bottom toolbar) and then \u0026lsquo;Logout.\u0026rsquo;\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\"\u003e\u003cstrong\u003e\u003cstrong\u003eLook up your new booking: \u003c/strong\u003e\u003cstrong\u003e\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eOn the log-in page, select \u0026lsquo;Find my reservation,\u0026rsquo; then enter your confirmation code.\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\"\u003e\u003cstrong\u003eVerify your phone number, if prompted:\u003c/strong\u003e\u003cstrong\u003e\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYou will receive a verification code via SMS to the phone number connected to your booking. Enter the verification code into the Sonder App. \u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eYou will now see your reservation details on the Sonder App. If you see a red banner at the top of your screen, select it and follow the prompts to complete pre-arrival verification.\u0026nbsp;\u003cbr /\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr /\u003eI followed the above steps but the Sonder App is prompting me to create a Sonder account. Why is this happening?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you previously used the Sonder App for a stay made with Airbnb, you\u0026rsquo;ll need to create a new Sonder account for your upcoming booking. If you\u0026rsquo;re having trouble or have further questions, please reach out to our \u003c/span\u003e\u003ca href=\"https://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e24/7 support team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e. We\u0026rsquo;re more than happy to assist you with this process! \u003c/span\u003e\u003c/p\u003e","keywords":"","analyticsKey":"one.faq.check_in_questions.find_reservation","url":"http://www.sonder.com/help/check_in_questions/find_reservation"},{"title":"How do I request extra sheets or towels?","body":"\u003cp\u003eFor the sake of our planet, we ask that you please reuse your sheets and towels and use the laundry machines in your space. If your Sonder does not have a washer or dryer, please reach out to us for replenishments.\u003c/p\u003e","keywords":"bedding,linens,bath towels,hand towels","analyticsKey":"one.faq.during_stay_questions.sheets_towels_request","url":"http://www.sonder.com/help/during_stay_questions/sheets_towels_request"},{"title":"How do I request extra pillows?","body":null,"keywords":"","analyticsKey":"one.faq.during_stay_questions.pillows_request","url":"http://www.sonder.com/help/during_stay_questions/pillows_request"},{"title":"Need a place to store your bags?","body":"\u003cp\u003eIn case you plan to arrive earlier or stay later, we have luggage storage options available. For more information specific to your booking, please log in below.\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003cp style=\"text-align: justify;\"\u003e\u003cstrong\u003eBy using Sonder\u0026rsquo;s Guest Luggage Lockers, You agree to the following terms and conditions of use:\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eSonder is providing Luggage Lockers to its Guests and its Guests alone, as an accommodation, and Sonder undertakes no special duties of care with respect to such Luggage Lockers.\u003c/li\u003e\n\u003cli\u003eYou may only use the Luggage Locker for storage of Your luggage prior to check in and after check out. Luggage Lockers may not be used for storage during the course of Your stay.\u003c/li\u003e\n\u003cli\u003eStarting at 8 AM on the day of Your check in, Luggage Lockers shall be available to You up until You have checked into Your room. Once You have checked out, You may use the Luggage Locker until 10 PM. Luggage Lockers must be cleared no later than 10 PM of the day of Your scheduled check out.\u003c/li\u003e\n\u003cli\u003eYou agree to keep the Luggage Lockers and surrounding area clean and in good order.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eYou agree to keep the Luggage Locker locked except when placing items in or removing items from the Luggage Lockers.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eYou shall not make any alteration to the Luggage Lockers without the express written authorization of Sonder and may not designate the Luggage Locker to anyone who is not a Guest of Sonder in any way.\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eSonder shall not be liable for any damages or loss to You with respect to the contents of the Luggage Locker as a result of theft, disappearance, vandalism, fire, water, leaking pipes, rain, electrical malfunction, explosion, any act of God or any other situation out of the control of Sonder.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eItems of extraordinary value should NOT be stored in the Luggage Locker. Sonder assumes no liability whatsoever for items such as, but not limited to, cell phones, wallets, jewelry, cameras, computers, computer tablets, iPads, antiques, art objects, car and house keys, medicine, documents, perishable goods, live plants or animals, including prohibited items, loss of cash, nor incidental or consequential losses involving, but not limited to missed airline flights (or other transportation), or loss of employment or loss of business and shall not be liable for loss of property.\u003c/li\u003e\n\u003cli\u003eYou acknowledge that Sonder does not accept liability for any loss or damage caused during storage (subject to local Innkeepers Act Liability requirements). Sonder recommends that You consider obtaining renter\u0026rsquo;s insurance or personal property insurance to protect against any damage to or loss of Your personal items. Any loss, theft, or damage of Your property must be reported to a manager at Sonder.\u003c/li\u003e\n\u003cli\u003eThe storage of revolvers, firearms, weapons, copies or imitations of weapons, knives or any other type of handheld weapon, ammunition, illegal drugs, explosives or flammable substances, welding equipment, perishable food substances, chemical, toxic or hazardous materials or any other inherently dangerous substance is strictly prohibited. Storage of illegal items in the Luggage Lockers is strictly prohibited. No items shall be stored in violation of any order or requirement imposed by any government agency or in violation of any law.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAll items left in the Luggage Locker are subject to visual or hand examination by Sonder and/or law enforcement officials at any time and without prior notice or Your presence. All personnel of Sonder and local security, including, but not limited to, employees agents, and/or contractors shall be held harmless for performing such duties or following the written or verbal orders of any governmental authority.\u003c/li\u003e\n\u003cli\u003eSonder will protect all personal information provided by You to use Luggage Locker, such as name, phone number, and e-mail address,\u0026nbsp;but maintains the right to share that information with local security or any authorized law enforcement agency as required by law.\u003c/li\u003e\n\u003cli\u003eIn the event that You lose Your code or there is a malfunction to the entry into the Luggage Locker, Sonder will require positive identification from You and absolute proof of contents ownership.\u003c/li\u003e\n\u003cli\u003eIf You do not return for Your luggage and it remains in the Luggage Locker after You have checked out, Sonder shall try and contact You to return Your luggage. If You are unable to return, then You should make arrangements at Your own cost for the luggage to be shipped to You after You have correctly verified Your luggage by description without first being told what the luggage is and how many pieces there are. When You cannot be contacted or do not return to collect the luggage, the Sonder Legal Department will be contacted to verify how long Your luggage must remain in the Luggage Locker, how it should be opened, stored, and disposed of based on local Innkeepers Liability Law.\u003c/li\u003e\n\u003cli\u003eYou hereby release, waive, discharge and covenant not to sue Sonder, its affiliates, successors, assigns, agents, and employees, from all liability, Your personal representatives, assigns, heirs and next of kin for any and all loss or damage, and any claim or remain therefor on account of injury to the person (including death) or property arising out of or in any way connected to Your access and use of the Luggage Locker noted in this agreement.\u003c/li\u003e\n\u003cli\u003eYOU HAVE READ THIS AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT YOU HAVE GIVEN UP SUBSTANTIAL RIGHTS BY AGREEING FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO YOU.\u003c/li\u003e\n\u003c/ol\u003e","keywords":"","analyticsKey":"one.faq.during_stay_questions.luggage_storage","url":"http://www.sonder.com/help/during_stay_questions/luggage_storage"},{"title":"What do you offer for special occasions?","body":"We love celebrating special occasions! Let us know how we can make your stay special.","keywords":"","analyticsKey":"one.faq.during_stay_questions.special_occasion","url":"http://www.sonder.com/help/during_stay_questions/special_occasion"},{"title":"How do I report an issue during my stay?","body":"If you need something fixed, or if you need any help or assistance, our Guest Services team is available 24/7. You can contact us via the %{profile_link} page on your account or via the %{mahalo_link}.\u003cbr/\u003e\u003cbr/\u003e Some requests require that we enter your Sonder, so we’ll obtain your permission first. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a certain time to meet you in person, let us know.","keywords":"","analyticsKey":"one.faq.during_stay_questions.pte","url":"http://www.sonder.com/help/during_stay_questions/pte"},{"title":"Can I receive mail \u0026 packages at my Sonder?","body":"Unlike traditional hotels, most Sonders do not have a staffed front desk, so there is no guarantee of\nsomeone receiving your package for you if you aren't around. Instead, we recommend using a pickup location\nprovided by local mail carriers.\u003cbr/\u003e\u003cbr/\u003e\nWe have researched a variety of local pick up locations where your package can be securely held until you\nare ready to retrieve it. Look for our local recommendations in your booking confirmation and check-in\ninstructions emails. Sonder is not liable for lost or stolen packages and deliveries.\n","keywords":"","analyticsKey":"one.faq.during_stay_questions.mail_package_delivery","url":"http://www.sonder.com/help/during_stay_questions/mail_package_delivery"},{"title":"I want to talk to you about a recent stay, how do I do that?","body":"Our Guest Services team is available 24/7. You can contact us via the %{profile_link} page on your account\nor via the %{mahalo_link} if you’d like to provide any feedback on your stay, or request an invoice or receipt.\n","keywords":"","analyticsKey":"one.faq.during_stay_questions.recent_stay","url":"http://www.sonder.com/help/during_stay_questions/recent_stay"},{"title":"Will my Sonder have cable television?","body":"Not all our Sonders are equipped with cable television, but should be equipped with a HDMI cable, chromecast\nor something similar. You can find out specific information regarding your space on every description of our spaces.\n","keywords":"","analyticsKey":"one.faq.during_stay_questions.cable_television","url":"http://www.sonder.com/help/during_stay_questions/cable_television"},{"title":"How does Chromecast work?","body":"Chromecast is a device that plugs into any TV or monitor, and can stream content from your\nphone or computer onto your TV. To get Chromecast, connect the USB power cable to your Chromecast.\nThen either plug the other end of the USB power cable into an open USB port on your TV or into the\nincluded power adapter which you will then plug into a power outlet.\u003cbr/\u003e\u003cbr/\u003e\nDouble-check that the Chromecast and the mobile device or tablet you are using to set up Chromecast with\nare both on the same Wi-Fi network.\u003cbr/\u003e\u003cbr/\u003e\nThe steps below should help you get onto Chromecast if this is your first time using it:\u003cbr/\u003e\n\u003col\u003e\n\u003cli\u003ePlugin Chromecast\u003c/li\u003e\n\u003cli\u003eInstall the Google Home app\u003c/li\u003e\n\u003cli\u003eMake sure to connect your mobile device/tablet to the same Wi-Fi network that you intend to use\nto set up your Chromecast device\u003c/li\u003e\n\u003cli\u003eOpen the Google Home App\u003c/li\u003e\n\u003cli\u003eFollow the steps in the Google Home App\u003c/li\u003e\n\u003cli\u003eIf you don’t see the steps to set up your Chromecast:\u003c/li\u003e\n\u003col\u003e\n\u003cli\u003eAt the top left of the Google Home app home screen, tap Add Set up device Set up new devices.\u003c/li\u003e\n\u003cli\u003eFollow the remaining steps on the screen.\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/ol\u003e\u003cbr/\u003e\nYou should now be set up. If you still need help, then please contact us.\n","keywords":"","analyticsKey":"one.faq.during_stay_questions.chromecast","url":"http://www.sonder.com/help/during_stay_questions/chromecast"}],"featuredArticles":[{"question":"What's Sonder’s pre-arrival verification process?","answer":"\u003cp data-pm-slice=\"1 1 []\"\u003eSonder\u0026rsquo;s pre-arrival verification process is online and self-completed in order to facilitate stress-free and contactless access to your reserved space. As part of this process, we collect basic information about yourself, verify your email and phone number, a credit card for incidentals, and if necessary, ask for a government-issued photo ID and images of your face.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eDepending on where you are staying with us, the type of information we ask for may differ due to local regulatory requirements - make sure to observe all communications we send you in regard to pre-arrival verification.\u003c/p\u003e","question_section":"check_in_questions","question_key":"check_in_questions","icon_alt_text":null,"keywords":[],"order":2},{"question":"How do I request an Early Check-In or Late Check-Out?","answer":"\u003cp\u003eOur standard check-in time is 4 PM and check-out time is 11 AM.\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eAll available \u003cstrong\u003eearly check-in\u003c/strong\u003e and \u003cstrong\u003elate check-out\u003c/strong\u003e time slots are \u003cspan style=\"text-decoration: underline;\"\u003eexclusively\u003c/span\u003e viewed and booked via self-serve on the \u003ca href=\"https://www.sonder.com/app\" target=\"_blank\" rel=\"noopener\"\u003eSonder App\u003c/a\u003e. Most of our available slots come at an additional cost that varies based on time. Contacting a representative will not lead to additional time slots as they see what you see, therefore it is recommended not to reach out to a representative for this purpose.\u003c/p\u003e\n\u003cp\u003eYou may also adjust your arrival time if you expect to arrive at your Sonder past the standard 4 PM check-in time or plan to leave your Sonder earlier than the required 11 AM check-out time.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eSteps to process a request\u003c/span\u003e\u003c/strong\u003e:\u0026nbsp;\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca title=\"\" href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eNavigate to your stay details\u003c/strong\u003e:\u003cbr /\u003eSelect the Stays tab and select your upcoming stay.\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eUpdate your check-in or check-out time, when available\u003c/strong\u003e:\u0026nbsp;\u003cbr /\u003eSelect the \u0026ldquo;Edit check-in time\u0026rdquo; or \u0026ldquo;Edit check-out time\u0026rdquo; button, then select the desired time, if available. Complete the required payment, if required, to confirm your new check-in/out time.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThere aren\u0026rsquo;t any available time slots on the app. What should I do?\u003cbr /\u003e\u003c/strong\u003eIf there aren\u0026rsquo;t any open time slots, check out these alternative options in the Sonder App:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplore \u003ca title=\"\" href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eluggage storage options\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eCheck out a local caf\u0026eacute; while you wait for your Sonder to become available.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/modify_booking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eExtend your stay\u003c/span\u003e \u003c/a\u003e a night so you're guaranteed early check-in or late check-out.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e","question_section":"during_stay_questions","question_key":"check_in_out_times","icon_alt_text":"calendar icon","keywords":[1195,1196,1197,1198,1199],"order":24},{"question":"Sonder is now part of the Marriott Bonvoy family! What to expect during Early Access…","answer":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder is a leading brand of premium, design-forward apartments and intimate boutique hotels serving the modern traveler. Launched in 2014, Sonder offers inspiring, thoughtfully designed accommodations and innovative, tech-enabled service combined into one seamless experience. Sonder properties are found in prime locations in over 40 markets, spanning ten countries and three continents. The Sonder App gives guests control over their stay. Complete with self-service features, simple check-in and 24/7 on-the-ground support, amenities and services at Sonder are just a tap away, making a world of better stays open to all.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003e\u003cspan style=\"font-weight: 300;\"\u003eFull integration of Sonder properties with Marriott\u0026rsquo;s digital channels, including Marriott.com and the Marriott Bonvoy\u0026reg; app, is expected in 2025. In the meantime, Marriott Bonvoy members can experience Sonder during an early access period that begins October 30, 2024. During this time, members booking directly with Sonder can earn and redeem their Marriott Bonvoy points for Sonder stays. For all Sonder Customer Service Issues, Sonder Reservation support and specific Sonder Inquiries please follow: \u003c/span\u003e\u003ca href=\"http://www.sonder.com/help\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ewww.sonder.com/help\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMembers can enjoy the following at Sonder by Marriott Bonvoy effective October 30, 2024.\u003c/strong\u003e\u003c/p\u003e\n\u003ctable style=\"border-collapse: collapse; width: 99.7264%; border-color: #000000; border-style: solid;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\u0026nbsp;\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eMember\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eSilver\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eGold\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cstrong\u003ePlatinum\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;Elite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eTitanium\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eAmbassador\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEarn Points\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eRedeem Points\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus Points\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\u0026nbsp;\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e10% Bonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e25% Bonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e50%\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e75%\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e75%\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLate Checkout\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 73.416%;\" colspan=\"6\" rowspan=\"7\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDetails Coming Soon\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWelcome Gift\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEnhanced Room Upgrade\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eGuaranteed Room Type\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e48-Hour Guarantee\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour24\u0026trade;\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAmbassador Service\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eSonder Overview\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eConvenience is key for the Sonder guest; we\u0026rsquo;ve swapped the traditional check-in experience for something better. Before arrival, guests securely verify their identity in order to receive access codes for their stay. Everything can be found in the palm of your hand using the \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e where you can also chat with our remote support team 24/7.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho do I contact if I have an issue with my Sonder stay?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need any assistance throughout your Sonder stay, contact our \u003c/span\u003e\u003ca href=\"https://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e24/7 support team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat if I call Marriott with a question regarding my Sonder by Marriott Bonvoy stay? Can Marriott Bonvoy help me with Sonder reservations or customer service inquiries?\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eAt this time, all support, questions and issues with Sonder reservations will be transferred to a Sonder representative.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I join Marriott Bonvoy and start earning on Sonder by Marriott Bonvoy stays?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eJoining is easy and free, click \u003c/span\u003e\u003ca href=\"https://www.joinmarriottbonvoy.com/sonder/s/EN\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to create an account now.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI am a Marriott Bonvoy Member, do I also need to download the Sonder App?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eThe Sonder App is designed to unlock a better way to stay. It\u0026rsquo;s your hub for essential stay details around room access, amenities, parking, and where you can chat with the Sonder digital concierge team 24/7. It\u0026rsquo;s also where you can confirm an early check-in, request housekeeping services, extra towels or anything else. Everything you need is just a tap away.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I book a Sonder by Marriott Bonvoy reservation on Marriott.com?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eAt this time, Sonder by Marriott Bonvoy reservations must be booked via Sonder only.\u0026nbsp; This can be completed on the main page of our\u0026nbsp;\u003c/span\u003e\u003ca href=\"https://www.sonder.com/\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ewebsite\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e, on the\u0026nbsp;\u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e or through calling our\u0026nbsp;\u003c/span\u003e\u003ca href=\"http://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eReservations Team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I use my Marriott Bonvoy Account credentials to log into the Sonder App?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder will support Marriott Bonvoy account credentials to log into the Sonder App starting in 2025.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhen I log into the Marriott Bonvoy App, will my Sonder by Marriott Bonvoy reservation appear in \u0026ldquo;My Trips\u0026rdquo; if I gave Sonder my account number?\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eNot at this time. Stays will not show in the Marriott Bonvoy app until the full integration of Sonder by Marriott Bonvoy in 2025, but you will be able to see them in the \u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow will I know my upcoming reservation is connected to my Marriott Bonvoy account? \u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eAt time of booking, you will receive an email confirmation which will display the last 4 digits of your Marriott Bonvoy number. If you don\u0026rsquo;t receive this in the confirmation email, please email \u003c/span\u003e\u003ca href=\"mailto:bookingsupport@sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ebookingsupport@sonder.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e with your Sonder by Marriott Bonvoy stay confirmation code, Marriott Bonvoy account number, and full name.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is Sonder\u0026rsquo;s Pre-Arrival Verification process?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder\u0026rsquo;s Pre-Arrival Verification process must be completed prior to travel. It is online and self-completed to facilitate stress-free and contactless access to your reserved space. See more information in \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/check_in_questions?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eWhat's Sonder\u0026rsquo;s pre-arrival verification process?\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e and \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I complete Sonder's pre-arrival verification?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat do I need to do before my stay at a Sonder by Marriott Bonvoy property?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eCheck your email for important information related to \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u0026rsquo;s Pre-Arrival Verification process which must be completed prior to your arrival. The \u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e is recommended for guests to manage all aspects of their stay, including \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eexclusive features\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e only available in the Sonder App, such as managing your reservation and unit access codes, booking early arrival and late check out, and more.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhere can I find my folio/receipt?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYou can easily download your receipt from the Sonder App following \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/receipt_request?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I request a receipt?\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e Folios will become available in the Marriott Bonvoy App in 2025.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eIf I arrive early or need to depart early, will Sonder hold my luggage?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eMost Sonder properties offer luggage storage lockers and/or have local recommendations. See \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eNeed a place to store your bags?\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e or the \u0026ldquo;My Stays\u0026rdquo; section of your \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to view options.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow often does Sonder provide housekeeping?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eAll Sonder spaces are professionally cleaned before arrival, ensuring an uninterrupted and eco-friendly stay. If you\u0026rsquo;d like to schedule additional intrastay or daily cleaning services, visit \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/daily_cleanings?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eDo you provide daily housekeeping service?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eMarriott Bonvoy Benefits\u003cspan style=\"font-weight: 300;\"\u003e\u0026nbsp;\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eDuring this exciting early access period, we are delighted to offer Marriott Bonvoy members the opportunity to earn and redeem points on Sonder by Marriott Bonvoy stays. All other benefits will become available in 2025 as Sonder fully integrates with Marriott. Please refer to \u003c/span\u003e\u003ca href=\"https://www.marriott.com/loyalty/terms/default.mi#:~:text=%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eLoyalty Program Terms \u0026amp; Conditions \u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003efor detailed information on Marriott Bonvoy participation during our early access period.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I use my Marriott gift card for a stay at Sonder?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder will begin accepting Marriott gift cards at full integration in 2025.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill I receive on-property benefits for stays at Sonder by Marriott Bonvoy during this early access period?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eOn-property benefits are not available at this time. Stay tuned for more information coming soon.\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eEarning\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eTo earn Marriott Bonvoy points and Elite Night Credits, simply enter your Marriott Bonvoy account number at checkout when \u003c/span\u003e\u003ca href=\"https://www.sonder.com/\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ebooking on Sonder.com \u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003eor on the \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow many points and Elite Night Credits will I earn at Sonder by Marriott Bonvoy?\u003cbr /\u003e\u003c/strong\u003e\u003cstrong\u003eSonder Hotels:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e10 points per USD spent on qualifying room rates\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e1 Elite Night Credit per qualifying night\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSonder Apartments:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e5 points per USD spent on qualifying room rates\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e1 Elite Night Credit per qualifying night\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eSpend on eligible room rates with Sonder will count towards your total spend requirement for Ambassador status.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I report missing points or Elite Night Credits from a stay with Sonder by Marriott Bonvoy?\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf your arrival at Sonder was on or after October 30, 2024, you will need to contact Sonder directly to inquire about missing points. You can email \u003c/span\u003e\u003ca href=\"mailto:bookingsupport@sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ebookingsupport@sonder.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u0026nbsp;or call +1 (415) 849-2740.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI forgot to add my Marriott Bonvoy number to my Sonder by Marriott Bonvoy Reservation. Is it too late to add? \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease call the Sonder Reservation Team at +1 (617) 300-0956 prior to your departure.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I earn Marriott Bonvoy points for stays at Sonder by Marriott Bonvoy?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYes, Marriott Bonvoy members who have Sonder stays arriving on or after October 30\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eth\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e, 2024, book directly with Sonder and add their Marriott Bonvoy number to the reservation before completion of the booking will have early access to earn Marriott Bonvoy points, Elite Night Credits, and elite bonus points. Marriott Bonvoy credit card holders will earn their Card Member bonus points on eligible purchases at Sonder.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is considered a qualifying stay at Sonder by Marriott Bonvoy to earn Marriott Bonvoy points and Elite Night Credits?\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eStays that qualify for Marriott Bonvoy are defined in Marriott\u0026rsquo;s \u003c/span\u003e\u003ca href=\"https://www.marriott.com/loyalty/terms/default.mi\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eTerms \u0026amp; Conditions\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e under\u0026nbsp;\u003c/span\u003e\u003ca href=\"https://www.marriott.com/loyalty/terms/default.mi#earn\"\u003eSection 2.1.d. - Qualifying Stays\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eRedeeming Points\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eDuring early access, Marriott Bonvoy Award Redemption stays may only be booked by calling Sonder Booking Support at +1 (415) 849-2740.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I redeem Marriott Bonvoy points for stays at Sonder by Marriott Bonvoy?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYes, during this early access period, members wishing to redeem Marriott Bonvoy points for stays at Sonder must book through Sonder\u0026rsquo;s call center at +1(415) 849-2740.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease Note\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e: Redemption stays must be booked at least 7-days prior to arrival date (by 11:59pm local time at property). Nightly Upgrade awards, Stay for 5 Pay for 4, Cash + Points, Instant Awards, Gifted Award Redemption stays and Free Night Awards are not offered for Sonder stays at this time. See below for policy on redemption reservation modification requests.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I modify or cancel my Sonder by Marriott Bonvoy redemption reservation?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease call the Sonder Booking Support Team at +1(415) 849-2740. Any modifications or changes must be made 7-days prior to arrival and may result in a change to the points required.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003e\u003cstrong\u003ePlease Note\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e: In order to receive your points back, cancellations must be received before the cancellation policy window takes effect (72-hours prior to check-in).\u003c/span\u003e\u003c/p\u003e","question_section":"booking_questions","question_key":"how-to-redeem-bonvoy-points","icon_alt_text":null,"keywords":[],"order":0}],"topics":[{"name":"Booking a Sonder","order":0,"articles":[{"question":"How do I request a receipt?","answer":"\u003cp\u003eAfter completing your booking, you\u0026rsquo;ll receive a receipt attached to your Booking Confirmation email. After completing payment for any extra services, you\u0026rsquo;ll receive an updated receipt via email. You can also find your most up-to-date receipt in the Sonder App. To do so, follow these steps:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca title=\"\" href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNavigate to your stay details\u003c/strong\u003e:\u003cbr /\u003eSelect the Stays tab and select your upcoming stay.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDownload your receipt:\u003cbr /\u003e\u003c/strong\u003eScroll down to the \u0026lsquo;The important stuff\u0026rsquo; section, select \u0026lsquo;Booking details,\u0026rsquo; and then \u0026lsquo;Download receipt.\u0026rsquo; The receipt will open in your internet browser. View and download your receipt from here.\u0026nbsp;\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr /\u003eWhy am I receiving the error message \u0026lsquo;Receipt Unavailable?\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf you booked with one of our partners like Airbnb or Expedia, reach out to the booking site you used to receive a copy of your receipt. If you did book directly with Sonder, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e 24/7 support team \u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eIf you redeemed Marriot Bonvoy points for your Sonder stay, click \u003ca href=\"https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct\"\u003ehere\u003c/a\u003e to learn more about our partnership with Marriott.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMy receipt is incorrect. How do I get it fixed?\u003cbr /\u003e\u003c/strong\u003eReach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp; We\u0026rsquo;re happy to help!\u003c/p\u003e","question_section":"booking_questions","question_key":"receipt_request","icon_alt_text":null,"keywords":[718],"order":0},{"question":"How do I reset my Sonder account password?","answer":"\u003cp\u003eForgot your password? No worries! Follow the steps below to reset your password on Sonder.com or in the Sonder App.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eNavigate to your Sonder App:\u003cbr /\u003e\u003c/strong\u003eIf you need assistance accessing the Sonder App, see \u003ca title=\"\" href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cstrong\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInitiate the password reset process\u003c/strong\u003e:\u003cbr /\u003eBelow the login fields, you'll find a link labeled 'Forgot Password?' Click on this link to begin the password reset process.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eProvide your email address\u003c/strong\u003e:\u003cbr /\u003eIn the provided field, enter the email address associated with your Sonder account. This is where the password reset link will be sent.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck your email\u003c/strong\u003e:\u003cbr /\u003eIf your email address is registered in our system, you will receive a password reset link in your inbox. Navigate to your email and look for an email from Sonder with the subject line 'Reset your password.' Inside the email, click on the 'Reset password' button to be redirected to the password reset page. \u003cbr /\u003e\u003cbr /\u003e\u003cstrong\u003eDon't see the email in your inbox?\u003c/strong\u003e Make sure to check your spam or junk folder in case it ended up there.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSet your new password\u003c/strong\u003e:\u003cbr /\u003eOnce you're on the password reset page, you'll be prompted to enter a new password. Remember, passwords are case-sensitive and must meet the following criteria:\u003c/li\u003e\n\u003c/ol\u003e\n\u003cul\u003e\n\u003cli style=\"list-style-type: none;\"\u003e\n\u003cul\u003e\n\u003cli\u003eAt least 12 characters long\u003c/li\u003e\n\u003cli\u003eContains at least 1 uppercase letter\u003c/li\u003e\n\u003cli\u003eContains at least 1 lowercase letter\u003c/li\u003e\n\u003cli\u003eContains at least 1 digit\u003c/li\u003e\n\u003cli\u003eContains at least 1 special character (e.g., !, @, #, $, etc.)\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eAfter successfully resetting your password, you can use your new credentials to log into your Sonder account. If you encounter any issues or need further assistance, don't hesitate to reach out to our \u003ca title=\"\" href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e24/7 support team\u003c/a\u003e.\u003c/p\u003e","question_section":"booking_questions","question_key":"reset_password","icon_alt_text":null,"keywords":[818,819],"order":0},{"question":"How do I book a Sonder?","answer":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eYou can easily book a Sonder on \u003c/span\u003e\u003ca href=\"http://sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder.com \u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003eor your \u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e following these steps:\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 1. Enter your booking details:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eChoose your city, check-in and check-out dates, and the number of guests, then click \u0026lsquo;Search.\u0026rsquo;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 2. Narrow down your search results:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you\u0026rsquo;d like to be close to a specific address or neighborhood, type it into the \u0026lsquo;Address or area\u0026rsquo; textbox. You can also add filters such as parking, breakfast, or in-suite laundry and view the results in order of popularity, price, or distance using the \u0026lsquo;Sort by\u0026rsquo; dropdown.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 3. Explore the available Sonders:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect \u0026lsquo;See what\u0026rsquo;s available\u0026rsquo; to learn more about each building and offered room types. Review the ratings, included amenities, extra services, booking policies, and room specifics. You can also see a breakdown of the pricing by hovering over the \u0026lsquo;i\u0026rsquo; icon under the listed rate.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 4. Book the Sonder space that fits your needs:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eOnce you find the space that\u0026rsquo;s just right for you, click \u0026lsquo;Book.\u0026rsquo; If you have a Sonder account, log in; if not, simply fill out the \u0026lsquo;Guest Info\u0026rsquo; to create one. If prompted, select your preferred rate plan (the refundable Flex Rate or nonrefundable Economy Rate). You can also select any extra services, like parking or early check-in, if available. Finally, choose your preferred payment method (you can check accepted methods \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/accepted-payment?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e) and click \u0026lsquo;Complete booking\u0026rsquo; to finalize your stay!\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 5. Complete pre-arrival verification:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eTo ensure you receive your access details prior to your arrival on your check-in day, please complete this process as soon as possible following \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I complete Sonder's pre-arrival verification?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eNeed help finding your perfect space? Call our Reservations Team by \u003c/span\u003e\u003ca title=\"\" href=\"/contact-info\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eclicking here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e and selecting your country's phone number or email us at \u003ca title=\"\" href=\"mailto:inquiries@sonder.com\" target=\"_blank\" rel=\"noopener\"\u003einquiries@sonder.com\u003c/a\u003e. For stays 90 nights and longer, please email our sales team at \u003c/span\u003e\u003ca href=\"mailto:sales@sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003esales@sonder.co\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003em\u003c/span\u003e\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eHow old do I have to be to book and stay with Sonder?\u003c/strong\u003e\u003c/p\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eThe person making the booking must be at least 18 years old.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSomeone 18 years or older is required to be present for the duration of the booking.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePlease Note\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003c/span\u003e Some Sonders have a minimum booking and stay age requirement of 21 years (21+). This will be noted on the listing.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I redeem or earn Bonvoy points for my Sonder stay?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eClick \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to learn more about our partnership with Marriott.\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e","question_section":"booking_questions","question_key":"how_to_book","icon_alt_text":"apartment icon","keywords":[],"order":0},{"question":"How do I update my contact information?","answer":"\u003cp\u003eLooking to change the email address or phone number connected to your Sonder account? No problem! Follow the steps below to update your email or phone number in the Sonder App.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNavigate to \u0026lsquo;Settings\u0026rsquo;\u003c/strong\u003e:\u003cbr /\u003eSelect the \u0026lsquo;Profile\u0026rsquo; tab (the rightmost tab on the bottom toolbar) and then \u0026lsquo;Settings.\u0026rsquo;\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUpdate your outdated email address or phone number\u003c/strong\u003e:\u003cbr /\u003eSelect your existing email address or phone number, and type your new email address or phone number. Select \u0026lsquo;Next.\u0026rsquo;\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVerify your new email address or phone number\u003c/strong\u003e:\u003cbr /\u003e\u003cspan style=\"text-decoration: underline;\"\u003eEmail address\u003c/span\u003e: Locate the verification email in your old email address inbox and select \u0026lsquo;Confirm email.'\u003cbr /\u003e\u003cspan style=\"text-decoration: underline;\"\u003ePhone number\u003c/span\u003e: You will receive a verification code via SMS to the new phone number. Copy and paste the verification code into the Sonder App to confirm your new phone number.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConfirm your new email address or phone number\u003c/strong\u003e: \u003cbr /\u003eOn your app, select the back arrow in the top-left corner to view your updated email address or phone number.\u0026nbsp;\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr /\u003eWhat if I don't have access to my current email address or phone number?\u003cbr /\u003e\u003c/strong\u003eReach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e so we can securely update this information for you.\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I also update my birthday or name if I made an error when creating my Sonder account?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eYou sure can! Follow steps 1-3 in the above section. Once in \u0026lsquo;Settings\u0026rsquo; on your Sonder App, select the detail that needs updating and type in the correct information. Confirm the detail was updated by selecting the back arrow in the top-left corner.\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy aren\u0026rsquo;t I receiving emails from Sonder about my upcoming stay?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eVerify the email address connected to your Sonder account is up-to-date. You can do so by heading to your Sonder App \u0026gt; Profile \u0026gt; Settings. If the email needs to be updated, follow the instructions above. If the email address is correct or there is no email listed, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy aren\u0026rsquo;t I receiving the SMS verification codes from Sonder?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eMake sure the phone number connected to your Sonder account is a cell phone that can receive SMS messages. You can check which phone number is connected to your Sonder account by heading to your Sonder App \u0026gt; Profile \u0026gt; Settings. If the number needs to be updated, follow the instructions above. If the phone number is correct, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003c/p\u003e","question_section":"booking_questions","question_key":"updating_contact_info","icon_alt_text":null,"keywords":[898,899],"order":0},{"question":"Sonder is now part of the Marriott Bonvoy family! What to expect during Early Access…","answer":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder is a leading brand of premium, design-forward apartments and intimate boutique hotels serving the modern traveler. Launched in 2014, Sonder offers inspiring, thoughtfully designed accommodations and innovative, tech-enabled service combined into one seamless experience. Sonder properties are found in prime locations in over 40 markets, spanning ten countries and three continents. The Sonder App gives guests control over their stay. Complete with self-service features, simple check-in and 24/7 on-the-ground support, amenities and services at Sonder are just a tap away, making a world of better stays open to all.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003e\u003cspan style=\"font-weight: 300;\"\u003eFull integration of Sonder properties with Marriott\u0026rsquo;s digital channels, including Marriott.com and the Marriott Bonvoy\u0026reg; app, is expected in 2025. In the meantime, Marriott Bonvoy members can experience Sonder during an early access period that begins October 30, 2024. During this time, members booking directly with Sonder can earn and redeem their Marriott Bonvoy points for Sonder stays. For all Sonder Customer Service Issues, Sonder Reservation support and specific Sonder Inquiries please follow: \u003c/span\u003e\u003ca href=\"http://www.sonder.com/help\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ewww.sonder.com/help\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMembers can enjoy the following at Sonder by Marriott Bonvoy effective October 30, 2024.\u003c/strong\u003e\u003c/p\u003e\n\u003ctable style=\"border-collapse: collapse; width: 99.7264%; border-color: #000000; border-style: solid;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\u0026nbsp;\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eMember\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eSilver\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eGold\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cstrong\u003ePlatinum\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;Elite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eTitanium\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cstrong\u003eAmbassador\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eElite\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEarn Points\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eRedeem Points\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e✓\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus Points\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 10.8815%;\"\u003e\u0026nbsp;\u003c/td\u003e\n\u003ctd style=\"width: 11.2948%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e10% Bonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.5702%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e25% Bonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.4325%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e50%\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 11.9835%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e75%\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 16.2534%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e75%\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBonus\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLate Checkout\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 73.416%;\" colspan=\"6\" rowspan=\"7\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDetails Coming Soon\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWelcome Gift\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEnhanced Room Upgrade\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eGuaranteed Room Type\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e48-Hour Guarantee\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour24\u0026trade;\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 26.584%;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAmbassador Service\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eSonder Overview\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eConvenience is key for the Sonder guest; we\u0026rsquo;ve swapped the traditional check-in experience for something better. Before arrival, guests securely verify their identity in order to receive access codes for their stay. Everything can be found in the palm of your hand using the \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e where you can also chat with our remote support team 24/7.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho do I contact if I have an issue with my Sonder stay?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need any assistance throughout your Sonder stay, contact our \u003c/span\u003e\u003ca href=\"https://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e24/7 support team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat if I call Marriott with a question regarding my Sonder by Marriott Bonvoy stay? Can Marriott Bonvoy help me with Sonder reservations or customer service inquiries?\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eAt this time, all support, questions and issues with Sonder reservations will be transferred to a Sonder representative.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I join Marriott Bonvoy and start earning on Sonder by Marriott Bonvoy stays?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eJoining is easy and free, click \u003c/span\u003e\u003ca href=\"https://www.joinmarriottbonvoy.com/sonder/s/EN\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to create an account now.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI am a Marriott Bonvoy Member, do I also need to download the Sonder App?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eThe Sonder App is designed to unlock a better way to stay. It\u0026rsquo;s your hub for essential stay details around room access, amenities, parking, and where you can chat with the Sonder digital concierge team 24/7. It\u0026rsquo;s also where you can confirm an early check-in, request housekeeping services, extra towels or anything else. Everything you need is just a tap away.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I book a Sonder by Marriott Bonvoy reservation on Marriott.com?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eAt this time, Sonder by Marriott Bonvoy reservations must be booked via Sonder only.\u0026nbsp; This can be completed on the main page of our\u0026nbsp;\u003c/span\u003e\u003ca href=\"https://www.sonder.com/\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ewebsite\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e, on the\u0026nbsp;\u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e or through calling our\u0026nbsp;\u003c/span\u003e\u003ca href=\"http://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eReservations Team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I use my Marriott Bonvoy Account credentials to log into the Sonder App?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder will support Marriott Bonvoy account credentials to log into the Sonder App starting in 2025.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhen I log into the Marriott Bonvoy App, will my Sonder by Marriott Bonvoy reservation appear in \u0026ldquo;My Trips\u0026rdquo; if I gave Sonder my account number?\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eNot at this time. Stays will not show in the Marriott Bonvoy app until the full integration of Sonder by Marriott Bonvoy in 2025, but you will be able to see them in the \u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow will I know my upcoming reservation is connected to my Marriott Bonvoy account? \u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eAt time of booking, you will receive an email confirmation which will display the last 4 digits of your Marriott Bonvoy number. If you don\u0026rsquo;t receive this in the confirmation email, please email \u003c/span\u003e\u003ca href=\"mailto:bookingsupport@sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ebookingsupport@sonder.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e with your Sonder by Marriott Bonvoy stay confirmation code, Marriott Bonvoy account number, and full name.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is Sonder\u0026rsquo;s Pre-Arrival Verification process?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder\u0026rsquo;s Pre-Arrival Verification process must be completed prior to travel. It is online and self-completed to facilitate stress-free and contactless access to your reserved space. See more information in \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/check_in_questions?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eWhat's Sonder\u0026rsquo;s pre-arrival verification process?\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e and \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I complete Sonder's pre-arrival verification?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat do I need to do before my stay at a Sonder by Marriott Bonvoy property?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eCheck your email for important information related to \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u0026rsquo;s Pre-Arrival Verification process which must be completed prior to your arrival. The \u003c/span\u003e\u003ca href=\"https://www.sonder.com/app\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e is recommended for guests to manage all aspects of their stay, including \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eexclusive features\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e only available in the Sonder App, such as managing your reservation and unit access codes, booking early arrival and late check out, and more.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhere can I find my folio/receipt?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYou can easily download your receipt from the Sonder App following \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/receipt_request?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I request a receipt?\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e Folios will become available in the Marriott Bonvoy App in 2025.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eIf I arrive early or need to depart early, will Sonder hold my luggage?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eMost Sonder properties offer luggage storage lockers and/or have local recommendations. See \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eNeed a place to store your bags?\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e or the \u0026ldquo;My Stays\u0026rdquo; section of your \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to view options.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow often does Sonder provide housekeeping?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eAll Sonder spaces are professionally cleaned before arrival, ensuring an uninterrupted and eco-friendly stay. If you\u0026rsquo;d like to schedule additional intrastay or daily cleaning services, visit \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/daily_cleanings?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eDo you provide daily housekeeping service?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eMarriott Bonvoy Benefits\u003cspan style=\"font-weight: 300;\"\u003e\u0026nbsp;\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eDuring this exciting early access period, we are delighted to offer Marriott Bonvoy members the opportunity to earn and redeem points on Sonder by Marriott Bonvoy stays. All other benefits will become available in 2025 as Sonder fully integrates with Marriott. Please refer to \u003c/span\u003e\u003ca href=\"https://www.marriott.com/loyalty/terms/default.mi#:~:text=%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eLoyalty Program Terms \u0026amp; Conditions \u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003efor detailed information on Marriott Bonvoy participation during our early access period.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I use my Marriott gift card for a stay at Sonder?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder will begin accepting Marriott gift cards at full integration in 2025.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill I receive on-property benefits for stays at Sonder by Marriott Bonvoy during this early access period?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eOn-property benefits are not available at this time. Stay tuned for more information coming soon.\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eEarning\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eTo earn Marriott Bonvoy points and Elite Night Credits, simply enter your Marriott Bonvoy account number at checkout when \u003c/span\u003e\u003ca href=\"https://www.sonder.com/\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ebooking on Sonder.com \u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003eor on the \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder App\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow many points and Elite Night Credits will I earn at Sonder by Marriott Bonvoy?\u003cbr /\u003e\u003c/strong\u003e\u003cstrong\u003eSonder Hotels:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e10 points per USD spent on qualifying room rates\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e1 Elite Night Credit per qualifying night\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSonder Apartments:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e5 points per USD spent on qualifying room rates\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e1 Elite Night Credit per qualifying night\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eSpend on eligible room rates with Sonder will count towards your total spend requirement for Ambassador status.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I report missing points or Elite Night Credits from a stay with Sonder by Marriott Bonvoy?\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf your arrival at Sonder was on or after October 30, 2024, you will need to contact Sonder directly to inquire about missing points. You can email \u003c/span\u003e\u003ca href=\"mailto:bookingsupport@sonder.com\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ebookingsupport@sonder.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u0026nbsp;or call +1 (415) 849-2740.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI forgot to add my Marriott Bonvoy number to my Sonder by Marriott Bonvoy Reservation. Is it too late to add? \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease call the Sonder Reservation Team at +1 (617) 300-0956 prior to your departure.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I earn Marriott Bonvoy points for stays at Sonder by Marriott Bonvoy?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYes, Marriott Bonvoy members who have Sonder stays arriving on or after October 30\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eth\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e, 2024, book directly with Sonder and add their Marriott Bonvoy number to the reservation before completion of the booking will have early access to earn Marriott Bonvoy points, Elite Night Credits, and elite bonus points. Marriott Bonvoy credit card holders will earn their Card Member bonus points on eligible purchases at Sonder.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is considered a qualifying stay at Sonder by Marriott Bonvoy to earn Marriott Bonvoy points and Elite Night Credits?\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eStays that qualify for Marriott Bonvoy are defined in Marriott\u0026rsquo;s \u003c/span\u003e\u003ca href=\"https://www.marriott.com/loyalty/terms/default.mi\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eTerms \u0026amp; Conditions\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e under\u0026nbsp;\u003c/span\u003e\u003ca href=\"https://www.marriott.com/loyalty/terms/default.mi#earn\"\u003eSection 2.1.d. - Qualifying Stays\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eRedeeming Points\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eDuring early access, Marriott Bonvoy Award Redemption stays may only be booked by calling Sonder Booking Support at +1 (415) 849-2740.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I redeem Marriott Bonvoy points for stays at Sonder by Marriott Bonvoy?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYes, during this early access period, members wishing to redeem Marriott Bonvoy points for stays at Sonder must book through Sonder\u0026rsquo;s call center at +1(415) 849-2740.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease Note\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e: Redemption stays must be booked at least 7-days prior to arrival date (by 11:59pm local time at property). Nightly Upgrade awards, Stay for 5 Pay for 4, Cash + Points, Instant Awards, Gifted Award Redemption stays and Free Night Awards are not offered for Sonder stays at this time. See below for policy on redemption reservation modification requests.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I modify or cancel my Sonder by Marriott Bonvoy redemption reservation?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease call the Sonder Booking Support Team at +1(415) 849-2740. Any modifications or changes must be made 7-days prior to arrival and may result in a change to the points required.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003e\u003cstrong\u003ePlease Note\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e: In order to receive your points back, cancellations must be received before the cancellation policy window takes effect (72-hours prior to check-in).\u003c/span\u003e\u003c/p\u003e","question_section":"booking_questions","question_key":"how-to-redeem-bonvoy-points","icon_alt_text":null,"keywords":[],"order":0},{"question":"What forms of payment are accepted?","answer":"\u003cp\u003eSonder.com and Sonder's Reservations Team accept the following payment methods:\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003eVisa\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eMastercard\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eAmerican Express\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eDiscover\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eApple Pay\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eGoogle Pay\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eSonder Credits\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003ePrepaid cards \u003cspan style=\"text-decoration: underline;\"\u003enot\u003c/span\u003e issued by a US bank or financial institution\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat payment methods does Sonder not accept?\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003eAny form of prepaid card issued by a US bank or financial institution (e.g. Klarna one-time cards)\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eDiners Club International credit cards\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eCash\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eAny other methods not listed above (e.g. Venmo, Cashapp, bank transfers)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCan I change the method of payment after booking?\u003c/strong\u003e \u003cbr /\u003eOnce you\u0026rsquo;ve paid for your booking you won\u0026rsquo;t be able to change your payment details. However, if you\u0026rsquo;re within your cancellation policy, you can cancel and rebook your Sonder stay using an alternate method of payment.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI am using an accepted form of payment listed above, but the charge keeps getting declined. What's going wrong?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eFollow these troubleshooting steps:\u0026nbsp;\u003c/p\u003e\n\u003col\u003e\n\u003cli aria-level=\"1\"\u003eDouble-check that you\u0026rsquo;re entering your card details correctly.\u0026nbsp;\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eEnsure you have adequate funds in your account.\u0026nbsp;\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eTry a different card or a different payment option (e.g. instead of using a debit card, try Apple or Google Pay).\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eIf you\u0026rsquo;re still having trouble, contact your bank for assistance.\u0026nbsp;\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes Sonder charge an exchange rate?\u003cbr /\u003e\u003c/strong\u003eWhen traveling to a country outside of your residency, you\u0026rsquo;ll be subject to any and all exchange rates applied by your banking institution.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I redeem Marriott Bonvoy points for my Sonder stay?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eClick \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to learn more about our partnership with Marriott.\u003c/span\u003e\u003c/p\u003e","question_section":"booking_questions","question_key":"accepted-payment","icon_alt_text":null,"keywords":[],"order":0},{"question":"How and why should I download the Sonder App?","answer":"\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eHow do I download the Sonder App?\u003cbr /\u003e\u003c/strong\u003e\u003c/span\u003eYou can download the Sonder App using one of the links below or by visiting the App Store on your phone and searching for Sonder.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://itunes.apple.com/app/apple-store/id1422914567?pt=119113931\u0026amp;ct=sondercom\u0026amp;mt=8\" target=\"_blank\" rel=\"noopener\"\u003eApp Store\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://play.google.com/store/apps/details?id=com.sonder.mahalo\u0026amp;referrer=utm_source%3Dsondercom\" target=\"_blank\" rel=\"noopener\"\u003eGoogle Play\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eOnce downloaded, simply log-in to your existing Sonder account or make a new account by selecting \u0026lsquo;Find my reservation.\u0026rsquo;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDon't see your reservation?\u003c/strong\u003e See \u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/find_reservation\" target=\"_blank\" rel=\"noopener\"\u003eWhy can\u0026rsquo;t I see my reservation on the Sonder App?\u003c/a\u003e for assistance.\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eWhat can I do on the Sonder App?\u003cbr /\u003e\u003c/strong\u003e\u003c/span\u003eThe Sonder App is an essential tool to make the most of your stay and is critical for enjoying Sonder\u0026rsquo;s technology-rich guest experience. The app is used to manage every aspect of your Sonder journey, from managing your reservation to updating your check-in time, from opening your Sonder door to connecting with one of our team members within moments through our best-in-class chat experience. You can also find information about your Sonder stay, such as amenities, parking options, luggage storage, and local recommendations. See a complete list of available actions below:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eComplete pre-arrival verification\u003c/li\u003e\n\u003cli\u003eChat with the 24/7 Sonder support team\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/check_in_out_times?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eUpdate your Check-in or Check-out time\u003c/span\u003e\u003c/a\u003e, including viewing and confirming Early Check-in or Late Check-out times\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eView \u003ca href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eluggage storage options\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"color: #000000;\"\u003eReview \u003c/span\u003e \u003ca href=\"https://www.sonder.com/help/during_stay_questions/parking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eparking options\u003c/span\u003e \u003c/a\u003e \u003cspan style=\"color: #000000;\"\u003e and purchase a parking spot when available and needed\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003eView wifi details, including network name and password, or connect to your Sonder\u0026rsquo;s internet with the \u003ca href=\"https://www.sonder.com/help/during_stay_questions/wifi?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eone-tap Wi-Fi access\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eView amenities included in your Sonder\u003c/li\u003e\n\u003cli\u003eView your booking information such as your confirmation code(s), check-in and checkout date(s), the Sonder address, your cancellation policy, etc.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/receipt_request?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eDownload a receipt\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/modify_booking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eChange your stay dates\u003c/span\u003e \u003c/a\u003e or \u003ca href=\"https://www.sonder.com/help/booking_questions/modify_booking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003ecancel your stay\u003c/span\u003e \u003c/a\u003e (note: Sonder and guests who booked on VRBO only, if you booked on another site you will need to manage your stay with them directly)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/daily_cleanings?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eRequest and schedule a mid-stay clean\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eRequest a Lyft or Uber to or from the Sonder building\u003c/li\u003e\n\u003cli\u003eAdd guests to your reservation so they can see your reservation details and manage your stay on their Sonder App\u003c/li\u003e\n\u003cli\u003eView and update your Sonder account information such as the \u003ca href=\"https://www.sonder.com/help/booking_questions/updating_contact_info?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ephone number\u003c/span\u003e or \u003cspan style=\"color: #1155cc;\"\u003eemail address\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"https://www.sonder.com/help/booking_questions/reset_password?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003epassword\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"https://www.sonder.com/help/booking_questions/update_card?source=direct\"\u003ecredit card\u003c/a\u003e, etc.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eReview Sonder \u003ca href=\"https://www.sonder.com/house-rules\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eHouse Rules\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e","question_section":"booking_questions","question_key":"sonder_app_overview","icon_alt_text":null,"keywords":[],"order":8},{"question":"Does Sonder charge any extra fees after booking?","answer":"\u003cp\u003eWhile you will always see the full breakdown of your reservation costs before making payment for your stay, you may choose to add extra services at an additional cost. These extra services may include (based on location and availability):\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eParking\u003c/li\u003e\n\u003cli\u003eBreakfast\u003c/li\u003e\n\u003cli\u003eEarly check-in or late check-out\u003c/li\u003e\n\u003cli\u003eExtra cleanings\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eSonder requires a credit card to be placed on file for incidentals and may process a pre-authorization hold prior to check-in. This hold is returned post-stay, assuming no damage fees or incidental charges are incurred. See \u003ca href=\"https://www.sonder.com/help/booking_questions/security_deposit?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eDoes Sonder charge a security deposit?\u003c/span\u003e \u003c/a\u003e for more information.\u003c/p\u003e","question_section":"booking_questions","question_key":"additional_charges","icon_alt_text":"credit card icon","keywords":[],"order":9},{"question":"When and how do I pay?","answer":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhen you book directly through Sonder.com, you will be charged the total amount for your stay at the time of booking (for stays up to 30 nights).\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWe accept all debit and credit cards, excluding pre-paid credit cards. We don\u0026rsquo;t accept cash on arrival.\u003c/span\u003e\u003c/p\u003e","question_section":"booking_questions","question_key":"cc_charged","icon_alt_text":"credit card icon","keywords":[649],"order":10},{"question":"Does Sonder charge a security deposit?","answer":"\u003cp\u003e\u003cspan style=\"color: #353744;\"\u003eSonder requires a credit or debit card to be placed on file during pre-arrival verification for short-term bookings in case of incidentals. Depending on your banking institution, you may see a pre-authorization hold which shows as a \u0026ldquo;pending\u0026rdquo; charge.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #353744;\"\u003eThe hold is released or charged within 5 business days post-checkout, depending on any damages or incidental charges. For more information, see our \u003c/span\u003e \u003ca href=\"https://www.sonder.com/terms-of-service#:~:text=5.3.-,Authorization,-.%20You%20authorize\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eTerms of Service\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #353744;\"\u003e.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #353744;\"\u003eIf you\u0026rsquo;re interested in booking a group, business, or long-term stay directly with us, you may be charged a security deposit which will be agreed upon before booking with your sales representative. For more information, reach out directly to \u003c/span\u003e \u003ca href=\"mailto:sales@sonder.com\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003esales@sonder.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #353744;\"\u003e. \u003c/span\u003e\u003c/p\u003e","question_section":"booking_questions","question_key":"security_deposit","icon_alt_text":"credit card icon","keywords":[],"order":11},{"question":"How do I cancel, shorten, or extend my stay?","answer":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you booked directly with \u003cstrong\u003eSonder\u003c/strong\u003e or with our partner\u003cstrong\u003e VRBO\u003c/strong\u003e, you can easily cancel, shorten, or extend your stay through the Sonder App by following the below steps:\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eNavigate to your stay details\u003c/strong\u003e:\u003cbr /\u003eSelect the Stays tab and select your upcoming stay.\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eModify your stay\u003c/strong\u003e:\u0026nbsp;\u003cbr /\u003eSelect \u0026lsquo;Booking details\u0026rsquo; on the Stays tab, then select \u0026lsquo;🗓️ Change dates\u0026rsquo; to modify your stay dates or \u0026lsquo;❌ Cancel reservation\u0026rsquo; to cancel your stay. Follow the prompts to fulfill your request.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e*Please note that any changes to your stay are subject to the cancellation policy you selected at the time of purchase and may be subject to rate changes.\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eIf you booked with one of our partners and prefer to \u003cstrong\u003eextend your stay\u003c/strong\u003e directly with Sonder to receive the best possible service and support moving forward, please reach out to our \u003ca title=\"\" href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e24/7 support team\u003c/a\u003e so we can ensure a smooth transition/extension.\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you booked with one of our other partners like \u003cstrong\u003eAirbnb\u003c/strong\u003e, \u003cstrong\u003eBooking.com\u003c/strong\u003e, \u003cstrong\u003eExpedia\u003c/strong\u003e, \u003cstrong\u003eHopper Homes\u003c/strong\u003e, or \u003cstrong\u003ePlum Guide\u003c/strong\u003e, you\u0026rsquo;ll need to log in to their app or website to cancel, shorten, or extend your stay.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e*Please note that any changes to your stay are subject to the cancellation policy you selected at the time of booking and may be subject to rate changes.\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFor future reservations, we encourage you to book directly with us at \u003ca title=\"\" href=\"Sonder.com\" target=\"_blank\" rel=\"noopener\"\u003eSonder.com\u003c/a\u003e to ensure our team can assist with all aspects of your experience!\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWhy can\u0026rsquo;t I use the Sonder app to cancel or change my stay?\u0026nbsp;\u003c/strong\u003e\u003cbr /\u003eThere are a couple of reasons you may not have the option to cancel or modify your stay in the Sonder app:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe reservation was not made directly through Sonder or with VRBO. If so, you must contact the travel agency where you made your booking to make any changes.\u003c/li\u003e\n\u003cli\u003eThe reservation was made with Marriott Bonvoy points. If so, click \u003ca href=\"https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct\"\u003ehere\u003c/a\u003e to learn more about our partnership with Marriott.\u003c/li\u003e\n\u003cli\u003eThe reservation was made with our Sales team (group, corporate, or long-term booking stay). Reach out to your Sales Coordinator directly for assistance.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat can I do if I\u0026rsquo;m experiencing issues changing or cancelling my reservation?\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf you booked with Sonder or our partner VRBO, reach out to our \u003ca title=\"\" href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e24/7 support team\u003c/a\u003e for assistance.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eIf you booked with one of our other partners like Airbnb, Booking.com, Expedia, Hopper Homes, or Plum Guide, you\u0026rsquo;ll want to contact them directly for assistance.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e","question_section":"booking_questions","question_key":"modify_booking","icon_alt_text":null,"keywords":[596,597,598,599,1000,1001],"order":12},{"question":"How can I update the card I have on file?","answer":"\u003cp\u003eIf you\u0026rsquo;d like to update the method of payment you placed on file during pre-arrival verification, you can do so by first adding a new card, and then removing the old card following these steps:\u003c/p\u003e\n\u003col\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need assistance accessing the Sonder App, see \u003ca title=\"\" href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cstrong\u003eNavigate to \u0026lsquo;Payments\u0026rsquo;\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect the Profile tab (the rightmost tab on the bottom toolbar) and then \u0026lsquo;Payments.\u0026rsquo;\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cstrong\u003ePlace the new card on file\u003c/strong\u003e:\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect \u0026lsquo;Add Card,\u0026rsquo; type in your new card information, then select \u0026lsquo;Add.\u0026rsquo;\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cstrong style=\"font-family: Inter, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', serif;\"\u003eRemove the card you previously placed on file\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003cbr /\u003e\u003c/span\u003e\u003c/span\u003eSelect the payment method you\u0026rsquo;d like to remove then select \u0026lsquo;Delete Card.\u0026rsquo;\u003cbr /\u003e\u003cbr /\u003eIf the \u0026lsquo;Delete Card\u0026rsquo; button is greyed out, reach out to our \u003ca style=\"font-family: Inter, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', serif;\" href=\"https://www.sonder.com/contact-info\"\u003e24/7 support team\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e. We\u0026rsquo;re more than happy to assist you with this!\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cstrong style=\"font-family: Inter, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', serif;\"\u003eConfirm your updated payment details:\u003cbr /\u003e\u003c/strong\u003eSelect the back arrow in the top-left corner to view your updated payment method.\u0026nbsp;\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy can't I remove the card(s) on my account?\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you\u0026rsquo;re within 30 days of a recent checkout and therefore unable to delete the card on file or are having trouble with the above steps, you can reach out to our \u003c/span\u003e\u003ca href=\"https://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e24/7 support team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e to update the card on file. Please note that once 30 days have passed from your departure date you will be able to delete any related cards.\u003c/span\u003e\u003c/p\u003e","question_section":"booking_questions","question_key":"update_card","icon_alt_text":null,"keywords":[],"order":15},{"question":"What is member pricing?","answer":"\u003cp\u003eWe are committed to offering our best rates here on Sonder.com, although the exact discount is subject to change. When you create an account, you receive our member's discount. Booking directly with Sonder helps you make the most of your stay! Creating an account is fast, easy and free, and can be done before or during booking. Creating an account and booking directly helps you save money and receive member pricing discounts!\u003c/p\u003e","question_section":"booking_questions","question_key":"member_pricing","icon_alt_text":null,"keywords":[],"order":16},{"question":"Why do I need to create an account to make a reservation?","answer":"Creating an account allows you to manage many aspects of your stay, such as request extra amenities or an\nearly check-in, change your dates, extend your stay or cancel.\u003cbr/\u003e\n\nCreating an account and booking directly on Sonder.com helps you save money because you receive member pricing\ndiscounts. You can create an account at any time - it’s fast, easy, and free.\u003cbr/\u003e\u003cbr/\u003e\n\nWe are committed to offering our best rates here on Sonder.com, although the exact discount is subject to change.\n","question_section":"booking_questions","question_key":"why_create_an_account","icon_alt_text":null,"keywords":[],"order":17},{"question":"Why was my booking canceled?","answer":"\u003cp\u003eOn rare occasions we may not be able to move forward with a stay if a guest does not pass our verification checks, or we have reason to believe that our \u003ca title=\"\" href=\"https://www.sonder.com/en-gb/house-rules\" target=\"_blank\" rel=\"noopener\"\u003eHouse Rules\u003c/a\u003e may be broken. The safety and security of our guests, employees, neighbors, and partners is our top priority, so we take a cautious and secure approach to the bookings we accept. We apologize for any inconvenience this causes.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eWe are constantly working to optimize our safety and security processes. To protect the integrity of these processes, we\u0026rsquo;re unable to share the details of our risk evaluation policy, which may result in a particular booking being canceled. Please be assured that these decisions are made using information provided during the booking process, in line with all relevant local regulatory requirements, and they are not made based on protected characteristics such as gender, race, or religion. Many booking behaviors are analyzed including length of stay and whether the guest is booking locally, among other factors, to make decisions around possible risks associated with a given stay.\u0026nbsp;\u003c/p\u003e","question_section":"booking_questions","question_key":"declined_reservation","icon_alt_text":null,"keywords":[684,685],"order":18}]},{"name":"Before you arrive","order":1,"articles":[{"question":"How do I complete Sonder's pre-arrival verification?","answer":"\u003cp\u003eThe pre-arrival verification process will take about 5 minutes to complete depending on local regulations and requirements. We recommend you use a mobile device to complete the pre-arrival verification, but you can also utilize a computer if that works best for you. To ensure you receive your access details prior to your arrival on your check-in day, please complete this process as soon as you\u0026rsquo;ve booked your stay with Sonder.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eSelect where your booking was made from the below list to view the pre-arrival verification steps:\u0026nbsp;\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/sonder-website-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eDirectly on Sonder.com\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/reservations-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eDirectly with the Sonder Reservations team\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/airbnb-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eThrough Airbnb\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/ota-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eThrough a booking site like Booking.com, Expedia, Hotels.com, or Hotwire\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/Business-ta-checkin?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eThrough another booking source like a corporate or sales agent\u0026nbsp;\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhen's the best time to complete pre-arrival verification?\u003c/strong\u003e\u003cbr /\u003eIt\u0026rsquo;s best to complete the pre-arrival verification process as soon as you\u0026rsquo;ve booked your stay with Sonder. At the very latest we recommend at least 24 hours in advance and prior to any travel.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eDid you know many Sonder properties do not have an onsite front desk or reception? If you arrive without pre-arrival verification complete you will need to execute the process prior to being sent access info that will allow you to unlock the building and your Sonder space. In some instances, we need to review the information you\u0026rsquo;ve submitted and may contact you about it. It\u0026rsquo;s easier to address these situations ahead of time, and not when in transit or outside your Sonder.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho in my travel party needs to complete the pre-arrival verification process?\u003cbr /\u003e\u003c/strong\u003eIf you\u0026rsquo;ve booked directly with Sonder or you booked through a third party but paid Sonder directly for your stay (Booking.com, Plum Guide, or VRBO), the person that paid for the booking will need to complete the pre-arrival verification process.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIf you\u0026rsquo;ve booked with Airbnb, or paid using a third party that leverages virtual credit card payments (Expedia, Hopper Homes, or a travel management company), then the person whose name the booking is under will need to complete the pre-arrival verification process.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I complete pre-arrival verification when I arrive at the Sonder?\u003c/strong\u003e\u0026nbsp;\u003cbr /\u003eMost of our Sonders don\u0026rsquo;t have staffed front desks and rely on self-check-in. If you arrive without completing the pre-arrival verification online, you will need to complete the process in order to receive access details to unlock the building and your Sonder. In some instances, we need to review the information you\u0026rsquo;ve submitted and may contact you for further information. Since this may take some time, it\u0026rsquo;s easier to address these situations ahead of time, and not when in transit or outside your Sonder.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIf you want more information about why and how pre-arrival verification is completed, see What is pre-arrival verification and how do I complete it?. If you\u0026rsquo;re having issues with pre-arrival verification, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\"\u003e24/7 support team\u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDo you accept temporary or expired IDs?\u003c/strong\u003e\u0026nbsp;\u003cbr /\u003eWe require active, permanent government-issued photo IDs during pre-arrival verification. If you are using a temporary ID, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\"\u003e24/7 support team\u003c/a\u003e for assistance.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow often do I have to complete pre-arrival verification?\u0026nbsp; If I have multiple Sonder bookings, do I have to complete pre-arrival verification for each booking?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eWhile most Sonder locations only require one pre-arrival verification submission, we are required by law to verify every stay in certain locations. Follow the steps highlighted above for each of your bookings - if one submission is sufficient, the system will let you know you\u0026rsquo;re all set!\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI\u0026rsquo;m having trouble completing pre-arrival verification. Can you help me?\u003c/strong\u003e\u0026nbsp;\u003cbr /\u003ePlease visit\u003ca href=\"https://www.sonder.com/help/check_in_questions/pav_help?source=direct\"\u003e I need help with the pre-arrival verification\u003c/a\u003e for assistance.\u0026nbsp;\u003c/p\u003e","question_section":"check_in_questions","question_key":"how_to_pav","icon_alt_text":null,"keywords":[],"order":0},{"question":"How can I share my stay details with another guest in my party?","answer":"\u003cp\u003eYou can allow another guest to see your reservation details and manage your stay by following the below steps:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eHow do I download the Sonder App?\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnsure pre-arrival verification is complete:\u003cbr /\u003e\u003c/strong\u003eIf you haven't completed this yet, see \u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I complete Sonder's pre-arrival verification?\u003c/a\u003e before moving to the next step.\u0026nbsp;\u003cstrong\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNavigate to your stay details\u003c/strong\u003e:\u003cbr /\u003eSelect the Stays tab and select your upcoming stay.\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdd the guest to your reservation:\u003cbr /\u003e\u003c/strong\u003eScroll down to the \u0026lsquo;The important stuff\u0026rsquo; section and select \u0026lsquo;Booking details.\u0026rsquo; Select \u0026lsquo;Add guests to your party\u0026rsquo; and type the full name and email address of the guest who you would like to share the stay details with then \u0026lsquo;Send invite.\u0026rsquo;\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eHave your guest accept the invitation:\u003cbr /\u003e\u003c/strong\u003eThe guest will receive an email from reservations@sonder.com, notifying them that you have invited them to join the booking. They can select \u0026lsquo;Accept Invitation\u0026rsquo; to log-in or create a new Sonder account on the Sonder App. Once complete, they will have access to your reservation details and be able to manage certain aspects of your stay.\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat can a guest do when I add them to my reservation?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eAdding a guest to your reservation will allow them to:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eView check-in instructions and access the mobile key\u003c/li\u003e\n\u003cli\u003eChat with the 24/7 Sonder support team\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/check_in_out_times?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eUpdate the Check-in or Check-out time\u003c/span\u003e\u003c/a\u003e, including viewing and confirming Early Check-in or Late Check-out times\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eView \u003ca href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eluggage storage options\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"color: #000000;\"\u003eReview \u003c/span\u003e \u003ca href=\"https://www.sonder.com/help/during_stay_questions/parking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eparking options\u003c/span\u003e \u003c/a\u003e \u003cspan style=\"color: #000000;\"\u003e and purchase a parking spot when available and needed\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003eView wifi details, including network name and password, or connect to your Sonder\u0026rsquo;s internet with the \u003ca href=\"https://www.sonder.com/help/during_stay_questions/wifi?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eone-tap Wi-Fi access\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eView amenities included in your Sonder\u003c/li\u003e\n\u003cli\u003eView the booking information such as your confirmation code(s), check-in and check-out date(s), the Sonder address, your cancellation policy, etc.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/modify_booking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eExtend the stay\u003c/span\u003e \u003c/a\u003e (note: Sonder and guests who booked on VRBO only, if the stay was booked on another site you will need to manage your stay with them directly)\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/during_stay_questions/daily_cleanings?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eRequest and schedule a mid-stay clean\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eRequest a Lyft or Uber to or from the Sonder building\u003c/li\u003e\n\u003cli\u003eReview Sonder \u003ca href=\"https://www.sonder.com/house-rules\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eHouse Rules\u003c/span\u003e \u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow can I revoke a guest\u0026rsquo;s access from my reservation?\u003cbr /\u003e\u003c/strong\u003ePlease reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e\u003c/a\u003e. We\u0026rsquo;re more than happy to assist you with this!\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eI don't see the option to add a guest. What do I do?\u003c/strong\u003e\u0026nbsp;\u003cbr /\u003eYou'll need to complete \u003ca title=\"\" href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct\" target=\"_blank\" rel=\"noopener\"\u003epre-arrival verification\u003c/a\u003e before sharing your stay details with another guest. If you've already completed this and still don't see the option to add a guest in your Sonder App, head to \u003ca title=\"\" href=\"https://www.sonder.com/profile\" target=\"_blank\" rel=\"noopener\"\u003eMy Stays\u003c/a\u003e and select 'Add Guests' from the Manage Reservation dropdown. You should now be able to enter the guest's details and send them an email invitation.\u0026nbsp;\u003c/p\u003e","question_section":"check_in_questions","question_key":"adding_guests","icon_alt_text":null,"keywords":[932,933,934],"order":0},{"question":"What's Sonder’s pre-arrival verification process?","answer":"\u003cp data-pm-slice=\"1 1 []\"\u003eSonder\u0026rsquo;s pre-arrival verification process is online and self-completed in order to facilitate stress-free and contactless access to your reserved space. As part of this process, we collect basic information about yourself, verify your email and phone number, a credit card for incidentals, and if necessary, ask for a government-issued photo ID and images of your face.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eDepending on where you are staying with us, the type of information we ask for may differ due to local regulatory requirements - make sure to observe all communications we send you in regard to pre-arrival verification.\u003c/p\u003e","question_section":"check_in_questions","question_key":"check_in_questions","icon_alt_text":null,"keywords":[],"order":2},{"question":"How will Sonder verify my identity?","answer":"\u003cp data-pm-slice=\"1 1 []\"\u003eSonder will verify the information you provide in our pre-arrival verification process to make sure that nobody other than you is using your personal information, in order to prevent fraudulent uses of your identity, to keep you and our guests safe, and comply with regulatory requirements in the places we operate in.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eFor your phone number and email address, we\u0026rsquo;ll send verification codes to ensure we have your personal contact information on file. If you\u0026rsquo;re asked to provide images of a government-issued photo ID and your face, then our third-party verification provider will extract biometric data and compare the two images to ensure the ID picture matches the selfie. Sonder or our third-party service provider does not store your biometric data after the ID has been verified. For more information, please review our \u003ca class=\"ProsemirrorEditor-link\" href=\"https://www.sonder.com/en-ca/biometrics-policy\"\u003eBiometric Data Privacy Notice\u003c/a\u003e.\u003c/p\u003e","question_section":"check_in_questions","question_key":"ID_verification","icon_alt_text":null,"keywords":[],"order":4},{"question":"How will Sonder store \u0026 protect my personal information?","answer":"\u003cp data-pm-slice=\"1 1 []\"\u003eSonder handles and retains your information in accordance with our \u003cu\u003e\u003ca class=\"ProsemirrorEditor-link\" href=\"https://www.sonder.com/privacy-policy\"\u003ePrivacy Policy\u003c/a\u003e \u003c/u\u003eand uses secure socket layer encryption for security. If you would like us to delete your user information, please submit a request to \u003ca class=\"ProsemirrorEditor-link\" href=\"mailto:privacy@sonder.com\"\u003eprivacy@sonder.com\u003c/a\u003e. Please note, however, that there may be circumstances where we are required to keep some or all of that information to comply with local regulatory requirements.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIf you are required to submit pictures of your ID \u0026amp; face, Sonder uses trusted third-party service providers to collect and process these. Sonder does not receive or store any biometric data.\u0026nbsp;In addition, our partners won't share it with anyone else or use it for any other reason and will retain it for only as long as necessary.\u0026nbsp; For more information, please review our \u003ca class=\"ProsemirrorEditor-link\" href=\"https://www.sonder.com/en-ca/biometrics-policy\"\u003eBiometric Data Privacy Notice\u003c/a\u003e.\u003c/p\u003e","question_section":"check_in_questions","question_key":"personal_information_security","icon_alt_text":null,"keywords":[],"order":5},{"question":"I need help with pre-arrival verification.","answer":"\u003cp\u003eCheck out some common questions about pre-arrival verification below.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy do I keep failing the ID verification?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eWhen completing the ID verification portion of the pre-arrival verification process, make sure you\u0026rsquo;re meeting the following requirements:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYou have a government-issued photo ID of the \u003ca href=\"https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct#:~:text=Who%20in%20my%20travel%20party%20needs%20to%20complete%20the%20pre%2Darrival%20verification%20process%3F\" target=\"_blank\" rel=\"noopener\"\u003erequired individual(s)\u003c/a\u003e handy\u003c/li\u003e\n\u003cli\u003eYou are selecting the correct ID-issuing country and ID type when prompted\u003c/li\u003e\n\u003cli\u003eYour internet browser camera is enabled\n\u003cul\u003e\n\u003cli\u003eTo enable your camera, head to your device settings \u0026gt; internet browser \u0026gt; enable camera access\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eYou\u0026rsquo;re taking clear, focused scans of your ID\u003c/li\u003e\n\u003cli\u003eThere is enough light to see your ID and face clearly\u003c/li\u003e\n\u003cli\u003eYou\u0026rsquo;ve removed any accessories, including hats or glasses, prior to taking selfie photos\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy do I keep receiving error messages?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eIf you received the error message \u003cem\u003eCouldn\u0026rsquo;t access camera\u003c/em\u003e during pre-arrival verification, you\u0026rsquo;ll need to enable your camera permissions. See the instructions linked below based on the device type and internet browser you\u0026rsquo;re using:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DAndroid\u0026amp;hl=en\u0026amp;oco=0\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eGoogle Chrome\u003c/span\u003e \u003c/a\u003e on a mobile device\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop\u0026amp;hl=en\u0026amp;oco=0\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eGoogle Chrome \u003c/span\u003e \u003c/a\u003eon a desktop computer\u003c/li\u003e\n\u003cli\u003eIf using Safari on a mobile device: Settings \u0026gt; Safari \u0026gt; Camera \u0026gt; Allow or Ask\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.apple.com/en-ca/guide/safari/ibrwe2159f50/13.0/mac/10.15\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eSafari\u003c/span\u003e \u003c/a\u003e on a desktop computer\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you\u0026rsquo;re receiving an error message related to \u003cem\u003eloading, connection\u003c/em\u003e, or a \u003cem\u003epage not being found\u003c/em\u003e, make sure your internet connection is strong and clear your browser cache. See the instructions linked below to clear cache based on the device type and internet browser you\u0026rsquo;re using:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.google.com/chrome/answer/95647?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\u0026amp;oco=1\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eGoogle Chrome\u003c/span\u003e \u003c/a\u003e on a mobile device\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.google.com/chrome/answer/95647?hl=en\u0026amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eGoogle Chrome\u003c/span\u003e \u003c/a\u003e on a desktop computer\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.apple.com/en-us/105082\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eSafari\u003c/span\u003e \u003c/a\u003e on a mobile device\u003c/li\u003e\n\u003cli\u003eIf using \u003ca href=\"https://support.apple.com/en-mt/guide/safari/sfri11471/mac\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eSafari\u003c/span\u003e \u003c/a\u003e on a desktop computer\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you\u0026rsquo;re receiving a different error message or the above steps aren\u0026rsquo;t resolving your issue, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I send images of my ID and selfies to Sonder over email instead?\u0026nbsp;\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003eWe cannot accept images of your ID or selfies outside of the pre-arrival verification process for security purposes. Uploading through Persona or CheKin is the most secure way to protect their private information. If you\u0026rsquo;re having issues with pre-arrival verification, reach out to our \u003ca href=\"https://www.sonder.com/contact-info\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003e24/7 support team\u003c/span\u003e \u003c/a\u003e for assistance.\u0026nbsp;\u003c/p\u003e","question_section":"check_in_questions","question_key":"pav_help","icon_alt_text":null,"keywords":[],"order":6},{"question":"Why can’t I see my reservation on the Sonder App?","answer":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you are an existing Sonder member and booked with one of our partners, like Airbnb or Booking.com:\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 300;\"\u003e\u003cstrong\u003eLog out of the Sonder App\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect the \u0026lsquo;Profile\u0026rsquo; tab (the rightmost tab on the bottom toolbar) and then \u0026lsquo;Logout.\u0026rsquo;\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\"\u003e\u003cstrong\u003e\u003cstrong\u003eLook up your new booking: \u003c/strong\u003e\u003cstrong\u003e\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eOn the log-in page, select \u0026lsquo;Find my reservation,\u0026rsquo; then enter your confirmation code.\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\"\u003e\u003cstrong\u003eVerify your phone number, if prompted:\u003c/strong\u003e\u003cstrong\u003e\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eYou will receive a verification code via SMS to the phone number connected to your booking. Enter the verification code into the Sonder App. \u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eYou will now see your reservation details on the Sonder App. If you see a red banner at the top of your screen, select it and follow the prompts to complete pre-arrival verification.\u0026nbsp;\u003cbr /\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr /\u003eI followed the above steps but the Sonder App is prompting me to create a Sonder account. Why is this happening?\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you previously used the Sonder App for a stay made with Airbnb, you\u0026rsquo;ll need to create a new Sonder account for your upcoming booking. If you\u0026rsquo;re having trouble or have further questions, please reach out to our \u003c/span\u003e\u003ca href=\"https://www.sonder.com/contact-info\"\u003e\u003cspan style=\"font-weight: 300;\"\u003e24/7 support team\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 300;\"\u003e. We\u0026rsquo;re more than happy to assist you with this process! \u003c/span\u003e\u003c/p\u003e","question_section":"check_in_questions","question_key":"find_reservation","icon_alt_text":null,"keywords":[],"order":33}]},{"name":"Staying with Sonder","order":2,"articles":[{"question":"What breakfast options are available?","answer":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eBreakfast options will vary depending on your Sonder.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need breakfast included throughout your stay, you can filter for Sonders that have breakfast available on our website or the app.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eOnce booked, your breakfast options will be included in your check-in instructions or under My Stays on the app. To add breakfast using your Sonder App, follow these steps:\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 1. Log in to the Sonder App\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need assistance accessing the Sonder App, see \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I download the Sonder App?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 2. Navigate to your stay details:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect the Stays tab and then your upcoming stay.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 3. Add breakfast to your stay, when available:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eScroll down to \u0026lsquo;The important stuff\u0026rsquo; and select \u0026lsquo;Breakfast.\u0026rsquo; Review the breakfast details and submit payment.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease note that breakfast must be booked for the entirety of your stay for all guests.\u0026nbsp;\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e","question_section":"during_stay_questions","question_key":"breakfast","icon_alt_text":null,"keywords":[],"order":0},{"question":"How do I change my notification settings?","answer":"\u003ch3\u003eHow do I set up chat notifications?\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eiOS Users:\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eNavigate to the Settings app.\u003c/li\u003e\n\u003cli\u003eSelect 'Notifications.'\u003c/li\u003e\n\u003cli\u003eScroll down to and select 'Sonder.'\u003c/li\u003e\n\u003cli\u003eToggle\u0026nbsp; 'Allow Notifications.'\u003c/li\u003e\n\u003cli\u003eSelect how you'd prefer to be alerted of new chat notifications (e.g. toggle 'Sounds' if you'd like to hear a tone when a new chat is sent to you).\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eFor more info, \u003ca title=\"\" href=\"https://support.apple.com/en-ca/guide/iphone/iph7c3d96bab/17.0/ios/17.0\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e.\u0026nbsp;\u003c/p\u003e\n\u003ch3 style=\"color: #073937;\"\u003e\u0026nbsp;\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eAndroid Users:\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eNavigate to the Settings app.\u003c/li\u003e\n\u003cli\u003eSelect 'Notifications.'\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eSelect 'App.'\u003c/li\u003e\n\u003cli\u003eIn the dropdown menu, select 'All apps.'\u003c/li\u003e\n\u003cli\u003eSelect 'Sonder.'\u003c/li\u003e\n\u003cli\u003eToggle 'Allow notifications.'\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eFor more info, \u003ca title=\"\" href=\"https://support.google.com/android/answer/9079661?hl=en#zippy=%2Cturn-notifications-on-or-off-for-certain-apps\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e.\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eHow do I update my notification preferences?\u0026nbsp;\u003c/h3\u003e\n\u003col\u003e\n\u003cli\u003eNavigate to \u003ca href=\"https://www.sonder.com/accounts/edit\" target=\"_blank\" rel=\"noopener\"\u003esonder.com/accounts/edit.\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eScroll down to Notification Preferences.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eSelect which notifications you'd like to receive and how you'd like to receive them.\u003c/li\u003e\n\u003c/ol\u003e","question_section":"during_stay_questions","question_key":"notifications-app","icon_alt_text":null,"keywords":[],"order":0},{"question":"What parking options are available?","answer":"\u003cp\u003eParking options will vary depending on your Sonder.\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003eIf you need parking during your stay, you can filter for Sonders that have parking available on our website or the app.\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003eOnce booked, your parking options will be included in your check-in instructions or under %{profile_link} on the app.\u003c/p\u003e","question_section":"during_stay_questions","question_key":"parking","icon_alt_text":null,"keywords":[],"order":20},{"question":"How do I access the Wi-Fi?","answer":"\u003cp\u003eEach Sonder comes equipped with it\u0026rsquo;s own private Wi-Fi network. If you have an upcoming stay with us, you can view your Wi-Fi information in the %{profile_link} section of your account.\u003c/p\u003e","question_section":"during_stay_questions","question_key":"wifi","icon_alt_text":null,"keywords":[],"order":22},{"question":"What are your house rules?","answer":"When you make a reservation with us, you are agreeing to all of our House Rules.\u003c/br\u003e\u003c/br\u003e\nPlease click %{detailed_house_rules_link} to view them.\n","question_section":"during_stay_questions","question_key":"house_rules","icon_alt_text":"apartment icon","keywords":[],"order":23},{"question":"How do I request an Early Check-In or Late Check-Out?","answer":"\u003cp\u003eOur standard check-in time is 4 PM and check-out time is 11 AM.\u0026nbsp;\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eAll available \u003cstrong\u003eearly check-in\u003c/strong\u003e and \u003cstrong\u003elate check-out\u003c/strong\u003e time slots are \u003cspan style=\"text-decoration: underline;\"\u003eexclusively\u003c/span\u003e viewed and booked via self-serve on the \u003ca href=\"https://www.sonder.com/app\" target=\"_blank\" rel=\"noopener\"\u003eSonder App\u003c/a\u003e. Most of our available slots come at an additional cost that varies based on time. Contacting a representative will not lead to additional time slots as they see what you see, therefore it is recommended not to reach out to a representative for this purpose.\u003c/p\u003e\n\u003cp\u003eYou may also adjust your arrival time if you expect to arrive at your Sonder past the standard 4 PM check-in time or plan to leave your Sonder earlier than the required 11 AM check-out time.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eSteps to process a request\u003c/span\u003e\u003c/strong\u003e:\u0026nbsp;\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eLog in to the Sonder App\u003c/strong\u003e:\u003cbr /\u003eIf you need assistance accessing the Sonder App, see \u003ca title=\"\" href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eHow do I download the Sonder App?\u003c/a\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eNavigate to your stay details\u003c/strong\u003e:\u003cbr /\u003eSelect the Stays tab and select your upcoming stay.\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eUpdate your check-in or check-out time, when available\u003c/strong\u003e:\u0026nbsp;\u003cbr /\u003eSelect the \u0026ldquo;Edit check-in time\u0026rdquo; or \u0026ldquo;Edit check-out time\u0026rdquo; button, then select the desired time, if available. Complete the required payment, if required, to confirm your new check-in/out time.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr /\u003e\n\u003ch3\u003eFrequently Asked Questions\u003c/h3\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThere aren\u0026rsquo;t any available time slots on the app. What should I do?\u003cbr /\u003e\u003c/strong\u003eIf there aren\u0026rsquo;t any open time slots, check out these alternative options in the Sonder App:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplore \u003ca title=\"\" href=\"https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct\" target=\"_blank\" rel=\"noopener\"\u003eluggage storage options\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eCheck out a local caf\u0026eacute; while you wait for your Sonder to become available.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/modify_booking?source=direct\" target=\"_blank\" rel=\"noopener\"\u003e \u003cspan style=\"color: #1155cc;\"\u003eExtend your stay\u003c/span\u003e \u003c/a\u003e a night so you're guaranteed early check-in or late check-out.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e","question_section":"during_stay_questions","question_key":"check_in_out_times","icon_alt_text":"calendar icon","keywords":[1195,1196,1197,1198,1199],"order":24},{"question":"Do you provide daily housekeeping service?","answer":"\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eSonder offers housekeeping services on demand for a nominal fee to ensure you can enjoy an uninterrupted and environmentally sustainable stay. Housekeeping services must be scheduled \u003c/span\u003e\u003cstrong\u003ewithin 48 hours of your check-in\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e and a \u003c/span\u003e\u003cstrong\u003eminimum of 24 hours\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e before the service is to take place. To schedule a cleaning service, follow these steps:\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 1. Log in to the Sonder App\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003e:\u003cbr /\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you need assistance accessing the Sonder App, see \u003c/span\u003e\u003ca href=\"https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eHow do I download the Sonder App?\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 2. Navigate to your stay details:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eSelect the Stays tab and then your upcoming stay.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 3. Schedule the cleaning:\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003eScroll down to \u0026lsquo;Requests and services\u0026rsquo; and select \u0026lsquo;Request a cleaning.\u0026rsquo; Select the date and time you\u0026rsquo;d prefer the cleaning to take place, then submit payment to schedule the cleaning service.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 4. Prepare for the cleaning:\u0026nbsp;\u003cbr /\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 300;\"\u003ePlease stow away any personal items; any personal items left in the open will not be touched and therefore that area will not be cleaned. For everyone's safety, please vacate your Sonder during the scheduled cleaning.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003chr /\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c/h2\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy can\u0026rsquo;t I schedule a cleaning on my Sonder App?\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eIf you received a pop-up stating \u0026lsquo;Sorry! Cleaning services aren\u0026rsquo;t available yet for your Sonder,\u0026rsquo; we don\u0026rsquo;t offer cleaning services at your building at this time.\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003eIf you don\u0026rsquo;t see any available times on the calendar when trying to schedule a cleaning and your booking is within 48 hours of check-in, there may not be availability for the duration of your stay. Please check back later to see if any slots have opened up.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat\u0026rsquo;s included in a scheduled cleaning?\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eYour Sonder will be fully cleaned, as if you were first arriving. Our team will do the following:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eTake out trash\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eReplace all towels\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eChange all linens and make the bed\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eVacuum and sweep the floors\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eWipe own all surfaces\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eRestock all bathroom toiletries\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 300;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 300;\"\u003eRestock all kitchen supplies\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003e*The cleaning team won\u0026rsquo;t touch or organize any of your personal belongings.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy aren\u0026rsquo;t cleans free?\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 300;\"\u003eWe keep our room rates low by not requiring daily housekeeping during your stay with us. We recognize that some guests value flexibility and convenience of on-demand housekeeping, and are happy to offer it as an opt-in amenity.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e","question_section":"during_stay_questions","question_key":"daily_cleanings","icon_alt_text":"iron icon","keywords":[600],"order":25},{"question":"How do I request a pack 'n play?","answer":"You can do so right here, as long as you have an ongoing or upcoming stay. Please use the form below to make your request.","question_section":"during_stay_questions","question_key":"pack_and_play","icon_alt_text":null,"keywords":[],"order":26},{"question":"Can I request additional beds if I want extra guests to stay?","answer":"We don’t provide extra beds or air mattresses, but many Sonders have sleeper sofas to accommodate extra\nguests. When you’re searching for a Sonder, you can adjust the filters to specify the number of beds or\nbedrooms you need and the maximum occupancy of the Sonder (taking into account the sleeper sofas) will\nalso be shown.\n","question_section":"during_stay_questions","question_key":"extra_beds","icon_alt_text":"bed icon","keywords":[],"order":27},{"question":"How do I request extra coffee?","answer":"We’ve stocked your space with the essential items to make your stay comfortable, including enough coffee to get your caffeine buzz on. If you run out and are unable to make it to the store right away, we’re happy to refill your essentials once. Please download the Sonder app if you need a recommendation for a nearby store or local delivery service.","question_section":"during_stay_questions","question_key":"coffee_request","icon_alt_text":null,"keywords":[],"order":28},{"question":"What items are provided in a Sonder?","answer":"\u003cp\u003eAll Sonders are fully stocked to ensure you have the comforts of home during your stay. This includes toiletries, fresh towels, tea, coffee, and kitchen essentials. We also provide a limited number of dishwasher and laundry pods.\u0026nbsp;\u003cbr /\u003e\u003cbr /\u003eWe provide enough of the above items to get you started. If you run out during your stay, you can check the %{mahalo_link} or log onto the %{profile_link} page of our website to find nearby stores and delivery services. We can make a one-time courtesy delivery, but it may take up to 36 hours as many of our buildings are not staffed around the clock. If you\u0026rsquo;d still like to request a replenishment, you can also do so through the app or by %{contacting_us_link}.\u003c/p\u003e","question_section":"during_stay_questions","question_key":"amenities","icon_alt_text":"mug icon","keywords":[601,602],"order":29},{"question":"How do I request a noise machine?","answer":"You can do so right here, as long as you have an ongoing or upcoming stay. Please use the form below to make your request.","question_section":"during_stay_questions","question_key":"noise_machine","icon_alt_text":null,"keywords":[],"order":30},{"question":"Do I need to bring my own toiletries?","answer":"\u003cp\u003eWe have stocked your space with enough soap, lotion, shampoo, and conditioner to get your stay started comfortably. Other items like toothpaste will not be in your Sonder. If you forget your own or run out of what we do provide, you can find recommendations for a nearby stores or local delivery services on the Sonder app.\u003c/p\u003e","question_section":"during_stay_questions","question_key":"toiletries","icon_alt_text":"bathtub icon","keywords":[],"order":31},{"question":"How do I find or report a lost item?","answer":"\u003cp\u003eIf you forgot something during your Sonder stay, we\u0026rsquo;re happy to look and return it if found. Log in below and fill out the form that populates with a description of your item and the best address to send it to. If we do find it, we may ask you to cover the cost of shipping to get it back safe and sound.\u003c/p\u003e","question_section":"during_stay_questions","question_key":"forgotten_item","icon_alt_text":null,"keywords":[603,604,605,606,607],"order":32},{"question":"How do I request extra sheets or towels?","answer":"\u003cp\u003eFor the sake of our planet, we ask that you please reuse your sheets and towels and use the laundry machines in your space. If your Sonder does not have a washer or dryer, please reach out to us for replenishments.\u003c/p\u003e","question_section":"during_stay_questions","question_key":"sheets_towels_request","icon_alt_text":null,"keywords":[611,612,1161,1162],"order":34},{"question":"How do I request extra pillows?","answer":null,"question_section":"during_stay_questions","question_key":"pillows_request","icon_alt_text":null,"keywords":[],"order":35},{"question":"Need a place to store your bags?","answer":"\u003cp\u003eIn case you plan to arrive earlier or stay later, we have luggage storage options available. For more information specific to your booking, please log in below.\u003c/p\u003e\n\u003cp\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\n\u003cp style=\"text-align: justify;\"\u003e\u003cstrong\u003eBy using Sonder\u0026rsquo;s Guest Luggage Lockers, You agree to the following terms and conditions of use:\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eSonder is providing Luggage Lockers to its Guests and its Guests alone, as an accommodation, and Sonder undertakes no special duties of care with respect to such Luggage Lockers.\u003c/li\u003e\n\u003cli\u003eYou may only use the Luggage Locker for storage of Your luggage prior to check in and after check out. Luggage Lockers may not be used for storage during the course of Your stay.\u003c/li\u003e\n\u003cli\u003eStarting at 8 AM on the day of Your check in, Luggage Lockers shall be available to You up until You have checked into Your room. Once You have checked out, You may use the Luggage Locker until 10 PM. Luggage Lockers must be cleared no later than 10 PM of the day of Your scheduled check out.\u003c/li\u003e\n\u003cli\u003eYou agree to keep the Luggage Lockers and surrounding area clean and in good order.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eYou agree to keep the Luggage Locker locked except when placing items in or removing items from the Luggage Lockers.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eYou shall not make any alteration to the Luggage Lockers without the express written authorization of Sonder and may not designate the Luggage Locker to anyone who is not a Guest of Sonder in any way.\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eSonder shall not be liable for any damages or loss to You with respect to the contents of the Luggage Locker as a result of theft, disappearance, vandalism, fire, water, leaking pipes, rain, electrical malfunction, explosion, any act of God or any other situation out of the control of Sonder.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eItems of extraordinary value should NOT be stored in the Luggage Locker. Sonder assumes no liability whatsoever for items such as, but not limited to, cell phones, wallets, jewelry, cameras, computers, computer tablets, iPads, antiques, art objects, car and house keys, medicine, documents, perishable goods, live plants or animals, including prohibited items, loss of cash, nor incidental or consequential losses involving, but not limited to missed airline flights (or other transportation), or loss of employment or loss of business and shall not be liable for loss of property.\u003c/li\u003e\n\u003cli\u003eYou acknowledge that Sonder does not accept liability for any loss or damage caused during storage (subject to local Innkeepers Act Liability requirements). Sonder recommends that You consider obtaining renter\u0026rsquo;s insurance or personal property insurance to protect against any damage to or loss of Your personal items. Any loss, theft, or damage of Your property must be reported to a manager at Sonder.\u003c/li\u003e\n\u003cli\u003eThe storage of revolvers, firearms, weapons, copies or imitations of weapons, knives or any other type of handheld weapon, ammunition, illegal drugs, explosives or flammable substances, welding equipment, perishable food substances, chemical, toxic or hazardous materials or any other inherently dangerous substance is strictly prohibited. Storage of illegal items in the Luggage Lockers is strictly prohibited. No items shall be stored in violation of any order or requirement imposed by any government agency or in violation of any law.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAll items left in the Luggage Locker are subject to visual or hand examination by Sonder and/or law enforcement officials at any time and without prior notice or Your presence. All personnel of Sonder and local security, including, but not limited to, employees agents, and/or contractors shall be held harmless for performing such duties or following the written or verbal orders of any governmental authority.\u003c/li\u003e\n\u003cli\u003eSonder will protect all personal information provided by You to use Luggage Locker, such as name, phone number, and e-mail address,\u0026nbsp;but maintains the right to share that information with local security or any authorized law enforcement agency as required by law.\u003c/li\u003e\n\u003cli\u003eIn the event that You lose Your code or there is a malfunction to the entry into the Luggage Locker, Sonder will require positive identification from You and absolute proof of contents ownership.\u003c/li\u003e\n\u003cli\u003eIf You do not return for Your luggage and it remains in the Luggage Locker after You have checked out, Sonder shall try and contact You to return Your luggage. If You are unable to return, then You should make arrangements at Your own cost for the luggage to be shipped to You after You have correctly verified Your luggage by description without first being told what the luggage is and how many pieces there are. When You cannot be contacted or do not return to collect the luggage, the Sonder Legal Department will be contacted to verify how long Your luggage must remain in the Luggage Locker, how it should be opened, stored, and disposed of based on local Innkeepers Liability Law.\u003c/li\u003e\n\u003cli\u003eYou hereby release, waive, discharge and covenant not to sue Sonder, its affiliates, successors, assigns, agents, and employees, from all liability, Your personal representatives, assigns, heirs and next of kin for any and all loss or damage, and any claim or remain therefor on account of injury to the person (including death) or property arising out of or in any way connected to Your access and use of the Luggage Locker noted in this agreement.\u003c/li\u003e\n\u003cli\u003eYOU HAVE READ THIS AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT YOU HAVE GIVEN UP SUBSTANTIAL RIGHTS BY AGREEING FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO YOU.\u003c/li\u003e\n\u003c/ol\u003e","question_section":"during_stay_questions","question_key":"luggage_storage","icon_alt_text":null,"keywords":[],"order":36},{"question":"What do you offer for special occasions?","answer":"We love celebrating special occasions! Let us know how we can make your stay special.","question_section":"during_stay_questions","question_key":"special_occasion","icon_alt_text":null,"keywords":[],"order":37},{"question":"How do I report an issue during my stay?","answer":"If you need something fixed, or if you need any help or assistance, our Guest Services team is available 24/7. You can contact us via the %{profile_link} page on your account or via the %{mahalo_link}.\u003cbr/\u003e\u003cbr/\u003e Some requests require that we enter your Sonder, so we’ll obtain your permission first. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a certain time to meet you in person, let us know.","question_section":"during_stay_questions","question_key":"pte","icon_alt_text":null,"keywords":[],"order":38},{"question":"Can I receive mail \u0026 packages at my Sonder?","answer":"Unlike traditional hotels, most Sonders do not have a staffed front desk, so there is no guarantee of\nsomeone receiving your package for you if you aren't around. Instead, we recommend using a pickup location\nprovided by local mail carriers.\u003cbr/\u003e\u003cbr/\u003e\nWe have researched a variety of local pick up locations where your package can be securely held until you\nare ready to retrieve it. Look for our local recommendations in your booking confirmation and check-in\ninstructions emails. Sonder is not liable for lost or stolen packages and deliveries.\n","question_section":"during_stay_questions","question_key":"mail_package_delivery","icon_alt_text":null,"keywords":[],"order":39},{"question":"I want to talk to you about a recent stay, how do I do that?","answer":"Our Guest Services team is available 24/7. You can contact us via the %{profile_link} page on your account\nor via the %{mahalo_link} if you’d like to provide any feedback on your stay, or request an invoice or receipt.\n","question_section":"during_stay_questions","question_key":"recent_stay","icon_alt_text":null,"keywords":[],"order":40},{"question":"Will my Sonder have cable television?","answer":"Not all our Sonders are equipped with cable television, but should be equipped with a HDMI cable, chromecast\nor something similar. You can find out specific information regarding your space on every description of our spaces.\n","question_section":"during_stay_questions","question_key":"cable_television","icon_alt_text":null,"keywords":[],"order":41},{"question":"How does Chromecast work?","answer":"Chromecast is a device that plugs into any TV or monitor, and can stream content from your\nphone or computer onto your TV. To get Chromecast, connect the USB power cable to your Chromecast.\nThen either plug the other end of the USB power cable into an open USB port on your TV or into the\nincluded power adapter which you will then plug into a power outlet.\u003cbr/\u003e\u003cbr/\u003e\nDouble-check that the Chromecast and the mobile device or tablet you are using to set up Chromecast with\nare both on the same Wi-Fi network.\u003cbr/\u003e\u003cbr/\u003e\nThe steps below should help you get onto Chromecast if this is your first time using it:\u003cbr/\u003e\n\u003col\u003e\n\u003cli\u003ePlugin Chromecast\u003c/li\u003e\n\u003cli\u003eInstall the Google Home app\u003c/li\u003e\n\u003cli\u003eMake sure to connect your mobile device/tablet to the same Wi-Fi network that you intend to use\nto set up your Chromecast device\u003c/li\u003e\n\u003cli\u003eOpen the Google Home App\u003c/li\u003e\n\u003cli\u003eFollow the steps in the Google Home App\u003c/li\u003e\n\u003cli\u003eIf you don’t see the steps to set up your Chromecast:\u003c/li\u003e\n\u003col\u003e\n\u003cli\u003eAt the top left of the Google Home app home screen, tap Add Set up device Set up new devices.\u003c/li\u003e\n\u003cli\u003eFollow the remaining steps on the screen.\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/ol\u003e\u003cbr/\u003e\nYou should now be set up. If you still need help, then please contact us.\n","question_section":"during_stay_questions","question_key":"chromecast","icon_alt_text":null,"keywords":[],"order":43}]}],"_sentryTraceData":"f7aeeb850e534d52a4777e5dec2c21bb-8afaaa4b75f39962-0","_sentryBaggage":"sentry-environment=production,sentry-release=829d4e9,sentry-public_key=1b71bcb3ae4a4989be904fd24d0564af,sentry-trace_id=f7aeeb850e534d52a4777e5dec2c21bb,sentry-transaction=%2Fhelp,sentry-sampled=false"},"__N_SSP":true},"page":"/help","query":{},"buildId":"829d4e9","assetPrefix":"https://assets.sonder.com/n/p","isFallback":false,"gssp":true,"customServer":true,"locale":"en-US","locales":["en-US","en-CA","en-GB","fr-CA","fr-FR","es-ES","es-MX","it-IT"],"defaultLocale":"en-US","scriptLoader":[]}</script></body></html>