华强云平台

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class="question-page" id="question"> <div class="question-banner"></div> <div class="page-auto-mid hq-cf question-shadow"> <div class="hq-cf" style="background: #f8f8f8"> <ul class="nav-box hq-fl"> <li> <a class="active">常见问题</a> </li>  </ul> <div class="right-account-content hq-fl" id="JsonConvert" data="[{"id":1,"feedbacktypetitle":"页面内容不全面","sortid":4,"addtime":"2017-08-09T11:18:18"},{"id":2,"feedbacktypetitle":"页面内容更新不及时","sortid":3,"addtime":"2017-08-09T11:18:37"},{"id":3,"feedbacktypetitle":"描述不够清晰，比较混乱","sortid":2,"addtime":"2017-08-09T11:18:48"},{"id":4,"feedbacktypetitle":"系统或功能太复杂，同时文档也缺乏足够的引导","sortid":1,"addtime":"2017-08-09T11:19:06"}]"> <div class="hq-cf"> <div class="question-list"> <div class="hq-cf question-line" data-id="42"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】快递宝的服务范围有多大？</span><span class="hq-fr cgray">2019-01-23</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="color: rgb(102, 102, 102); background-color: rgb(255, 255, 255); font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">深圳（华强北商圈）至全国范围。 </span></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有22人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="39"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】快递宝是怎么收费的？</span><span class="hq-fr cgray">2019-01-23</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; line-height: 30px; font-size: 20px; color: rgb(102, 102, 102); font-family: 微软雅黑; white-space: normal; background-color: rgb(255, 255, 255); padding: 0px 0px 30px 34px !important;"><span style="font-size: 14px;">快递宝每月10日为您提供上月电子帐单并通过短信通知您进行确认，您可通过登录云平台客户端查询并在两个工作日内确认您的帐单。每月20日前，在您核对帐单内容核对无误后，快递宝将与您结清上月费用。</span></p><p><br/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有141人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="19"> <p class="hq-cf question-title " ><span class="hq-fl">我们的数据是否安全？ </span><span class="hq-fr cgray">2017-08-11</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-size:14px;font-family:'微软雅黑','sans-serif'">华强电子云平台是华强集团华强电子网旗下的产品，隶属于上市公司（深圳华强000062），公司一直秉承诚信经营，我们有着雄厚的公司资源背景，对于用户的数据我们在存储在云端服务器，我们有着严谨的数据安全管理技术和制度，保证你们数据的安全！并可与您签署具有法律效用的数据安全保密协议，未经您的授权任何人无法查看您的数据。</span></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有88人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="44"> <p class="hq-cf question-title " ><span class="hq-fl">【烽火台】烽火台标准版和专业版有什么区别？</span><span class="hq-fr cgray">2020-11-18</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 14px;">烽火台分为标准版与专业版，二者的区别是专业版包含标准版所有的功能，此外还提供针对用户当前公开库存可快速全面诊断，提供库存类型设置建议与竞价建议；可批量同时查询最多100个型号的市场数据报告；另外可查看近半年的流量状况数据，无限制查看二、三级品类排行，最多可同时关注100个型号的市场数据报告，为您的经营调整及市场扩展提供数据支持决策。</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 14px;">具体功能区别如下：</span></p><p class="MsoListParagraph" style="font-size: medium;text-indent: 0;white-space: normal;margin-left: 24px"><img src="https://dfsimg1.hqyun.com/group2/M00/00/75/wKiCz1-0ue-AWtpoAANLH7Hmk58723.png" title="image.png" alt="image.png"/></p><p><br/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有5人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="45"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】快递如何下单？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p style="font-size: medium; white-space: normal; text-indent: 0em;"><span style="font-family: 微软雅黑, "Microsoft YaHei";">操作路径：【快递宝】——【快递】——【信息填写】——【确认下单】</span></p><p><img src="https://dfsimg1.hqyun.com/group2/M00/00/4F/wKiC0GCTf8iACtRDAAGpQaxPHu8710.png" title="5.png" alt="5.png"/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有2人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="46"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】跑腿如何下单？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p style="font-size: medium; white-space: normal; text-indent: 0em;"><span style="font-family: 微软雅黑, "Microsoft YaHei";">跑腿服务指的是为华强北商圈商户提供3km内，重量30公斤以内的短途配送服务。</span></p><p style="font-size: medium; white-space: normal; text-indent: 0em;"><span style="font-family: 微软雅黑, "Microsoft YaHei";"> </span></p><p style="font-size: medium; white-space: normal; text-indent: 0em;"><span style="font-family: 微软雅黑, "Microsoft YaHei";">操作路径：【快递宝】——【跑腿】——【信息填写】——【确认下单】</span></p><p style="font-size: medium; white-space: normal; text-indent: 0em;"><span style="font-family: 微软雅黑, "Microsoft YaHei";"><br/></span></p><p style="font-size: medium; white-space: normal; text-indent: 0em;"><span style="text-indent: 0em; font-family: 微软雅黑, "Microsoft YaHei";">打开界面后，填写好您的寄件人信息、收件人信息（收件人联系号码必须为手机号）与物品信息，点击【确认下单】即可完成下单。</span></p><p style="font-size: medium; white-space: normal; text-indent: 0em;"><img src="https://dfsimg1.hqyun.com/group2/M00/00/4F/wKiC0GCTf16AFFVaAAGoBcMW5ZY893.png" title="4.png" alt="4.png"/></p><p style="text-indent: 0em;"><br/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有2人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="47"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】跑腿协助收款如何上传二维码？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">跑腿服务我方提供协助收款功能，您上传您的收款二维码后，可由骑手针对该订单提供协助收款服务。</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;"> </span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">收款二维码上传：</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">如何操作：【快递宝】——【基础设置】——【跑腿服务代收货款设置】</span></p><p><img src="https://dfsimg1.hqyun.com/group2/M00/00/86/wKiCz2CTgBmAf03BAADI0ZtJT-s572.png" title="1.png" alt="1.png"/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有0人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="48"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】跑腿如何使用协助收款？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">协助收款服务：</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">如何操作：【快递宝】——【跑腿下单】——【勾选协助收款】——【填写收款金额】</span><img src="https://dfsimg1.hqyun.com/group2/M00/00/4F/wKiC0GCTfrKABvMSAAHAoH5I8hM266.png" title="2.png" alt="2.png"/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有0人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="49"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】跑腿协助收款如何查看付款截图？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">查看付款截图：【快递宝】——【下单记录】——【查看付款截图】</span></p><p><img src="https://dfsimg1.hqyun.com/group2/M00/00/4F/wKiC0GCTfo2AXKTFAAEv2BhVE90978.png" title="3.png" alt="3.png"/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有3人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="50"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】跑腿如何使用签单返还功能？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">跑腿服务我方提供签单回收功能，您在下单时选择签单回收后，可由骑手针对该订单提供签单返还服务。</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">如何操作：【快递宝】——【跑腿下单】——【勾选签单回收】——【填写签单内容】</span></p><p><img src="https://dfsimg1.hqyun.com/group2/M00/00/86/wKiCz2CTglmAIi1iAAGv_FjH_es546.png" title="6.png" alt="6.png"/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有1人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="51"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】如何查询下单记录？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">操作路径【快递宝】——【下单记录】</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;"> </span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">在此页面可以查看快递/跑腿的下单记录，点击【导出】按钮可批量导出快递单信息，点击【打印】可连接打印机打印快递单，点击齿轮图标可设置自定义列表</span></p><p><img src="https://dfsimg1.hqyun.com/group2/M00/00/86/wKiCz2CT2gmAJXgTAAGIkXS0Zvg447.png" title="7.png" alt="7.png"/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有0人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="52"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】如何查看月结账单？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">操作路径【快递宝】——【月结账单】</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;"> </span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">在此页面可以查看月结账单明细，如账单有疑问可联系客服人员核实处理。可点击支付按钮直接在线支付。</span></p><p><img src="https://dfsimg1.hqyun.com/group2/M00/00/4F/wKiC0GCT2gKAMvKjAADkRLY-DHc356.png" title="8.png" alt="8.png"/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有0人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="53"> <p class="hq-cf question-title " ><span class="hq-fl">【快递宝】如何管理客户地址？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">操作路径【快递宝】——【地址管理】</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;"> </span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">在此页面可以管理编辑地址簿里面的地址信息，点击【批量导入】可以下载模板按照模板的格式批量添加客户地址。</span></p><p><img src="https://dfsimg1.hqyun.com/group2/M00/00/86/wKiCz2CT3HmAbmc8AAFvhf22RZc228.png" title="9.png" alt="9.png"/></p> </div> <div class="hq-text-center"> <div class="hq-c-def hq-mt16 hq-mb8">以上信息是否解决您的问题？</div> <div class="hq-c-sec">已有0人参与投票</div> <div class="img-btn-box"> <span class="img-btn no submitNo" title="未解决"></span> <span class="img-btn yes submitYes" title="已解决"></span> </div> </div> <div class="ok-submit hq-hide hq-text-center"> (*^__^*) 提交成功！非常感谢您的反馈，我们会继续努力做到更好！ </div> <div class="no-submit boxcss-q hq-hide"> <div class="questionBox"></div> <div class="hq-text-center"> <span class="btn btn-ac-cont questionYes btn-hover" data="">确定</span><span class="btn btn-df-cont questionNo btn-hover" style="margin-left:20px">取消</span> </div> </div> </div> </div> <div class="hq-cf question-line" data-id="54"> <p class="hq-cf question-title " ><span class="hq-fl">【云平台】如何管理员工权限？</span><span class="hq-fr cgray">2021-05-06</span></p> <div class="question-cont " style="display: none" > <div class="question-msg"><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">操作路径：【账户】——【员工管理】</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">员工管理</span></p><p><span style="font-family: 微软雅黑, "Microsoft YaHei"; font-size: 16px;">员工管理页面可新增员工账号，员工账号可配置角色相应的权限</span></p><p><img src="https://dfsimg1.hqyun.com/group2/M00/00/4F/wKiC0GCT3DuAB_dMAAEog0fHAyw929.png" title="10.png" alt="10.png"/></p><p><span style="font-size: 16px; font-family: 微软雅黑, "Microsoft YaHei";">角色管理</span></p><p><span style="font-size: 16px; 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