FAQ | KIWI

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href="https://kiwi.bruyere.org/contactus" class="list-group-item list-group-item-action" > Contact Us </a> </div> </div> </div> </div><div id="page" class=""><div class="drawer-toggles d-flex"> </div><div class="drawer-toggles d-flex"> </div> <div id="maincontainer" class="container outercont"> <div class="row"><div id="page-second-header" class="col-12 pt-3 pb-3 d-none d-md-flex"> <div class="d-flex flex-fill flex-wrap align-items-center"> <div id="page-navbar" class="mr-auto"> <nav role="navigation" aria-label="Breadcrumb"> <ol class="breadcrumb d-none d-md-flex"><li><a href="https://kiwi.bruyere.org/">Home</a></li><span class="separator"><i class="fa-angle-right fa"></i></span><li><span itemscope="" itemtype="http://data-vocabulary.org/Breadcrumb"><a itemprop="url" aria-current="page" href="https://kiwi.bruyere.org/faq"><span itemprop="title">FAQ</span></a></span></li></ol> </nav> </div> </div> </div></div> <div id="page-content" class="row"> <div id="region-main-box" class="col-12"> <section id="region-main"> <span class="notifications" id="user-notifications"></span><div role="main"><span id="maincontent"></span><h2 id="pageheading" class="main">Frequently Asked Questions</h2><div class="box generalbox center clearfix"><div class="no-overflow"><p dir="ltr" style="text-align: left;"></p> <p><strong>Why don't I see my entire course history (since I started with Bruy猫re)?</strong></p> <p>You will notice that only recent course history has been uploaded to the new LMS, more specifically, only the last 3 years of mandatory training history.  <span style="font-size: 0.9375rem;">Rest assured, all course history has been exported and securely stored for future reference if required.</span></p> <p><span style="font-size: 0.9375rem;"><strong><strong>How will I know when I must complete mandatory training?</strong><br></strong></span></p> <p><span style="font-size: 0.9375rem;"><span><span style="">As soon as you login to the new Learning Management System you will be brought to your dashboard.  Under the heading <span style=""><em>Compliance Overview</em></span> you will have a clear snapshot of the mandatory training you must complete.  </span><span style="">You should also receive an email automatically, reminding you to complete training that is going to be coming due.</span><br></span></span></p> <p><span style="font-size: 0.9375rem;"><span><span style=""><strong>Why don't I see ALL of the courses I do/have done in my progress report?</strong><br></span></span></span></p> <p><span style="font-size: 0.9375rem;"><span><span style=""><span><span style="">Your progress report is set up to highlight the </span><u style="">mandatory courses</u><span style=""> you need to do for your role.  We DO encourage you to explore and complete modules that are of interest to you, you can see your progress on these elective courses on your dashboard page under course overview.</span></span></span></span></span></p> <p><strong><span></span></strong></p> <p><strong style="font-size: 0.9375rem;">It looks like the courses I am assigned to are not related to my job, I think I have been assigned to the wrong program, who should I contact?</strong><br></p> <p><span style="font-size: 0.9375rem;"><span><span style=""><span><span style=""><span>Please contact learning@bruyere.org and we would be happy to look into this for you.  It is possible you are not assigned to the appropriate <a href="https://kiwi.bruyere.org/pluginfile.php/1/local_pages/content/15/Programs%20reference%20document_long.pdf" style="">program</a>.</span></span></span></span></span></span></p> <p><strong style="font-size: 0.9375rem;">Why do I see some of my staff more than once when I pull a program completion report?</strong></p> <p><span style="font-size: 0.9375rem;">The program completion report will show one line, per staff, per program.  If your employee is assigned to multiple programs, they will appear in the report once for each program they are assigned. </span></p> <p><strong style="font-size: 0.9375rem;">What if I forget my password?</strong><br></p> <p><span style="font-size: 0.9375rem;">Your login credentials for the LMS are the same as your Bruy猫re network username and password.  If you do not remember your Bruy猫re password you can reset it using this<span style=""> </span><span style=""><a href="https://adaxes.bruyere.org/adaxes/selfservice#/SelfPasswordReset">link</a></span> (if you are on site at Bruy猫re or on the Bruy猫re network).  Otherwise please call helpdesk at 613-562-6262 x 5555. </span></p> <p><span style="font-size: 0.9375rem;">If you used the self-registration option to create an account and you forgot your password you can select the password reset option and you will receive an email to reset your password.<br></span></p> <p><span style="font-size: 0.9375rem;"><strong>Will the content meet accessibility standards?</strong><br></span></p> <p><span style="font-size: 0.9375rem;"><span>Your learning team works hard to ensure content is accessible to all individuals, regardless of abilities. If you have any issues accessing learning content in a way that meets your specific abilities and requirements you may contact <a href="mailto:learning@bruyere.org" style="">learning@bruyere.org</a> and we will work with you to find a solution that meets your needs.</span></span></p> <p><span style="font-size: 0.9375rem;"><span><span>*If you have a question that is not addressed in this FAQ, please contact <a href="mailto:learning@bruyere.org">learning@bruyere.org</a><br></span></span></span></p> <p><span style="font-size: 0.9375rem;"><strong></span></span></p><br> <p style="font-weight: bold;"></p></span></div></div></div> </section> </div> </div>  </div> <footer id="page-footer" class="d-none d-lg-block"> <div id="course-footer"></div><div class="container blockplace1"><div class="row"><div class="left-col col-3"><p dir="ltr" style="text-align:left;font-size:0.8em;">漏 2021 Bruy猫re Health<br /></p> <p></p></div><div class="left-col col-6"><p style="text-align:center;"><span style="font-size:14.44px;">43 Bruy猫re St, Ottawa, ON K1N 5C8 - 613-562-6262 ext.1085 - </span><a href="mailto:learning@bruyere.org" style="background-color:rgb(255,255,255);font-size:14.44px;">learning@bruyere.org</a></p></div><div class="left-col col-3"><p dir="ltr" style="text-align:right;">Powered by<br /></p> <p dir="ltr" style="text-align:right;"><img src="https://kiwi.bruyere.org/pluginfile.php/1/theme_adaptable/footer3content/0/image.png" alt="" class="img-fluid" /><br /></p></div></div></div> <div class="info container2 clearfix"> <div class="container"> <div class="row"> <div class="tool_usertours-resettourcontainer"></div> <div class="col-md-4 my-md-0 my-2"> <div class="policiesfooter"><a href="https://kiwi.bruyere.org/admin/tool/policy/viewall.php?returnurl=https%3A%2F%2Fkiwi.bruyere.org%2Flocal%2Fpages%2Fview.php%3Fslug%3Dfaq">Policies</a></div> </div> </div> <div class="row"><div class="col-12 my-md-0 my-2"></div> </div> </div> </footer>  <div class="dualcodefooter d-print-none"> <div class="info container2 clearfix"> <div class="container"> <div class="row"> <div class="col-12"> <a href="http://www.dualcode.com" target="_blank" class="poweredbydualcode pull-right"><img src="https://kiwi.bruyere.org/theme/image.php/_s/adaptable/theme_adaptable/1732782214/dualcode/poweredby" width="138" height="20" alt="powered by Dual Code" /></a> </div> </div> <div class="row"> <div class="col-12"> </div> </div> </div> </div> </div>  <div id="back-to-top"><i class="fa fa-angle-up "></i></div> </div></div><script> //<![CDATA[ var require = { baseUrl : 'https://kiwi.bruyere.org/lib/requirejs.php/1732782215/', // We only support AMD modules with an explicit define() statement. enforceDefine: true, skipDataMain: true, waitSeconds : 0, paths: { jquery: 'https://kiwi.bruyere.org/lib/javascript.php/1732782215/lib/jquery/jquery-3.6.1.min', jqueryui: 'https://kiwi.bruyere.org/lib/javascript.php/1732782215/lib/jquery/ui-1.13.2/jquery-ui.min', jqueryprivate: 'https://kiwi.bruyere.org/lib/javascript.php/1732782215/lib/requirejs/jquery-private', 'kendo.all.min': 'https://kiwi.bruyere.org/lib/javascript.php/1732782215/lib/kendo/js/kendo.all.min' }, // Custom jquery config map. map: { // '*' means all modules will get 'jqueryprivate' // for their 'jquery' dependency. 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