Changelog

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" href="/docs" target="_self"><i class="icon-guides"></i><span>Guides</span></a><a class="Button Button_md rm-Header-link rm-Header-bottom-link Button_slate_text Header-bottom-link_mobile " href="/reference" target="_self"><i class="icon-references"></i><span>API Reference</span></a><a aria-current="page" class="Button Button_md rm-Header-link rm-Header-bottom-link Button_slate_text Header-bottom-link_mobile active" href="/changelog" target="_self"><i class="icon-changelog"></i><span>Changelog</span></a></nav><div class="rm-Header-search Header-searchtb6Foi0-D9Vx Header-search_owlbot2iEpu0FSLYUx "></div></div></div><div class="hub-search-results--reactApp " id="hub-search-results"><div class="hub-container"><div class="modal-backdrop show-modal rm-SearchModal" role="button" tabindex="0"></div></div></div></header><main class="rm-Changelog" id="content"><div class="rm-Container rm-ContainerNarrow "><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="expanding-the-possibilities-of-user-interaction-with-voice"><time dateTime="Thu Feb 20 2025 18:19:54 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> February 20th, 2025 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-plus1 ChangelogIcon_added1pTN1uSXzdyu ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>added</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/expanding-the-possibilities-of-user-interaction-with-voice-enabled-web-widget"><h1 class="ChangelogPost_title1wfGHpCMrYb1">Expanding the Possibilities of User Interaction with Voice</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>In our mission to redefine how users interact with AI agents, we have introduced a new voice modality option to our web widget. This addition is a step towards creating more natural, intuitive, and engaging user experiences. By enabling voice-based conversations, we are empowering businesses to connect with their customers in a way that feels authentic and effortless.</p> <p>Voice technology has become an increasingly popular and preferred mode of interaction for many users. By integrating voice functionality into our web widget, we are meeting users where they are and providing them with a seamless way to engage with AI agents. This not only enhances the user experience but also opens up new possibilities for businesses to assist, inform, and guide their customers throughout the customer journey.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="natural-voice-interaction"></div><div class="heading-text"><div id="section-natural-voice-interaction" class="heading-anchor_backwardsCompatibility"></div>Natural Voice Interaction</div><a aria-label="Skip link to Natural Voice Interaction" class="heading-anchor-icon fa fa-anchor" href="#natural-voice-interaction"></a></h2> <p>The web widget now supports voice-based communication, allowing users to speak naturally with AI agents. Businesses can integrate this feature to provide their customers with a hands-free, intuitive way to ask questions, receive recommendations, and get assistance while browsing the site. </p> <span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/e3ac8dc46c5a6247b8174a7dc6e278ff66b9e984e0eb1fb78f89547a3cc28bc0-CleanShot_2025-02-20_at_13.18.112x.png" align="center" class="" width="50% " caption="" height="auto" title=""/></span></span> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="customization-options"></div><div class="heading-text"><div id="section-customization-options" class="heading-anchor_backwardsCompatibility"></div>Customization Options</div><a aria-label="Skip link to Customization Options" class="heading-anchor-icon fa fa-anchor" href="#customization-options"></a></h2> <p>The voice widget offers customization options to ensure seamless integration with your website's branding:</p> <ul> <li><strong>Launcher Style</strong>: Select a launcher style that complements your site's design.</li> <li><strong>Color Palette</strong>: Choose colors that match your brand guidelines.</li> <li><strong>Font Family</strong>: Pick a font that aligns with your website's typography.</li> </ul> <p>These options allow you to maintain a consistent brand experience across all customer touchpoints. </p> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/b8a688f2e8e9a0afae8a1a07c8b1e870d22346494784dca51b7b2c3c4d59e7a5-CleanShot_2025-02-20_at_13.21.172x.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="powered-by-advanced-voice-tech"></div><div class="heading-text"><div id="section-powered-by-advanced-voice-tech" class="heading-anchor_backwardsCompatibility"></div>Powered by Advanced Voice Tech</div><a aria-label="Skip link to Powered by Advanced Voice Tech" class="heading-anchor-icon fa fa-anchor" href="#powered-by-advanced-voice-tech"></a></h2> <p>The voice functionality in the widget leverages the best in voice technologies to deliver high-quality conversations:</p> <ul> <li><strong>Automated Speech Recognition</strong>: Our platform uses advanced ASR technology from Deepgram to accurately transcribe user speech in real-time.</li> <li><strong>Organic Text-to-Speech</strong>: We've integrated with leading providers like 11 Labs and Rime to offer a variety of natural-sounding voices that bring AI agents to life.</li> </ul> <p>These technologies ensure that conversations with AI agents feel authentic, engaging, and representative of your brand's personality.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="start-exploring-voice"></div><div class="heading-text"><div id="section-start-exploring-voice" class="heading-anchor_backwardsCompatibility"></div>Start Exploring Voice</div><a aria-label="Skip link to Start Exploring Voice" class="heading-anchor-icon fa fa-anchor" href="#start-exploring-voice"></a></h2> <p>We invite all our users to start experimenting with the voice capabilities.</p> <p>As you explore voice functionality, we value your feedback and ideas s- join our Discord community! Your input plays a crucial role in shaping the future of voice-based interactions in the web widget and helping us refine the user experience.</p></div></section></div></article><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="ai-fallback"><time dateTime="Tue Feb 11 2025 11:51:08 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> February 11th, 2025 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-plus1 ChangelogIcon_added1pTN1uSXzdyu ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>added</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/ai-fallback"><h1 class="ChangelogPost_title1wfGHpCMrYb1">AI Fallback</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>We're excited to introduce AI Fallback, a powerful new feature in beta that enhances the reliability and continuity of your AI operations. This feature ensures your AI services remain operational even during provider outages or service interruptions.</p> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/82a47056cbe2eb31c18c1ba6c6d5f554f1a706aed46f7c185bc1075ae30ee54f-CleanShot_2025-02-12_at_14.40.10.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="-automatic-fallback-switching"></div><div class="heading-text"><div id="section-🔄-automatic-fallback-switching" class="heading-anchor_backwardsCompatibility"></div>🔄 Automatic Fallback Switching</div><a aria-label="Skip link to 🔄 Automatic Fallback Switching" class="heading-anchor-icon fa fa-anchor" href="#-automatic-fallback-switching"></a></h2> <p>AI Fallback automatically switches between models when issues arise. When your primary AI model experiences difficulties, the system seamlessly transitions to your configured backup model, ensuring continuous operation of your AI services.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="️-easy-configuration"></div><div class="heading-text"><div id="section-⚙️-easy-configuration" class="heading-anchor_backwardsCompatibility"></div>⚙️ Easy Configuration</div><a aria-label="Skip link to ⚙️ Easy Configuration" class="heading-anchor-icon fa fa-anchor" href="#️-easy-configuration"></a></h2> <p>Setting up AI Fallback is straightforward:</p> <ol> <li>Access your agent</li> <li>Navigate to agent settings</li> <li>Set your preferred fallback model by provider</li> </ol> <p>That's all there is to it! The system handles everything else automatically.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="-enhanced-reliability"></div><div class="heading-text"><div id="section-📈-enhanced-reliability" class="heading-anchor_backwardsCompatibility"></div>📈 Enhanced Reliability</div><a aria-label="Skip link to 📈 Enhanced Reliability" class="heading-anchor-icon fa fa-anchor" href="#-enhanced-reliability"></a></h2> <p>AI Fallback delivers key benefits:</p> <ul> <li>Minimizes service disruptions during model outages</li> <li>Maintains consistent AI performance</li> <li>Reduces operational impact of provider issues</li> <li>Ensures business continuity</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="-under-the-hood"></div><div class="heading-text"><div id="section-🔬-under-the-hood" class="heading-anchor_backwardsCompatibility"></div>🔬 Under the Hood</div><a aria-label="Skip link to 🔬 Under the Hood" class="heading-anchor-icon fa fa-anchor" href="#-under-the-hood"></a></h2> <p>The system continuously monitors your primary AI model's performance and availability. When issues are detected, it automatically:</p> <ul> <li>Identifies the next available model in your sequence</li> <li>Switches ongoing operations to the backup model</li> <li>Returns to the primary model once issues are resolved</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="-getting-started"></div><div class="heading-text"><div id="section-🚀-getting-started" class="heading-anchor_backwardsCompatibility"></div>🚀 Getting Started</div><a aria-label="Skip link to 🚀 Getting Started" class="heading-anchor-icon fa fa-anchor" href="#-getting-started"></a></h2> <p>AI Model Fallback is available <strong>exclusively for Teams and Enterprise customers</strong>. We're excited to hear your feedback during the beta phase! 🎯</p></div></section></div></article><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="new-features:-structured-outputs-and-variable-pathing"><time dateTime="Mon Feb 03 2025 14:45:21 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> February 3rd, 2025 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-plus1 ChangelogIcon_added1pTN1uSXzdyu ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>added</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/new-features-structured-outputs-and-variable-pathing"><h1 class="ChangelogPost_title1wfGHpCMrYb1">New Features: Structured Outputs and Variable Pathing</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>Today we're introducing two powerful new capabilities in Voiceflow: Structured Outputs and Variable Pathing. These features expand the possibilities for working with data from large language models (LLMs) in your agents. Let's explore what they enable!</p> <div class="embed embed_hasImg"><div class="embed-media"><iframe class="embedly-embed" src="//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fd3mYulk5Ujk%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dd3mYulk5Ujk&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2Fd3mYulk5Ujk%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="854" height="480" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></div> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="-structured-outputs"></div><div class="heading-text"><div id="section-🎉-structured-outputs" class="heading-anchor_backwardsCompatibility"></div>🎉 Structured Outputs</div><a aria-label="Skip link to 🎉 Structured Outputs" class="heading-anchor-icon fa fa-anchor" href="#-structured-outputs"></a></h2> <p>Structured Outputs let you define the format of the data you expect an LLM to return, giving you more control and predictability over the results.</p> <ul> <li>In a prompt step, enable the new "JSON Output" option to specify the structure of the LLM's response.</li> <li>Today, Structured Outputs support the following data types: <ul> <li>String</li> <li>Number</li> <li>Boolean </li> <li>Integer</li> <li>Enum</li> </ul> </li> <li>Support for arrays and nested objects is planned for the near future.</li> <li>Structured Outputs are available with <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">gpt-4o-mini</code> and <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">gpt-4o</code> models.</li> </ul> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/25d61d7f71cc8f1cb7ec00a8212bfb072e07fd7df070fbef2d238f40ea1ee5b8-CleanShot_2025-02-03_at_09.41.38.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <br/> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="-variable-pathing"></div><div class="heading-text"><div id="section-💪-variable-pathing" class="heading-anchor_backwardsCompatibility"></div>💪 Variable Pathing</div><a aria-label="Skip link to 💪 Variable Pathing" class="heading-anchor-icon fa fa-anchor" href="#-variable-pathing"></a></h2> <p>Variable Pathing provides a streamlined way to work with complex data structures in your Voiceflow project.</p> <ul> <li>Store an entire object in a single variable, then access its properties using dot notation (e.g. <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">user.name</code>, <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">user.email</code>).</li> <li>Capture Structured Output responses or API results as objects.</li> <li>Use object properties directly in conditions, messages, and other steps.</li> <li>Reduce the need for multiple variables to represent a single entity.</li> </ul> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/569b093f723d7a24b0acb66f2758988eb318d1f925852965ff0e1a54c1d8fc42-CleanShot_2025-02-03_at_09.44.36.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="-bringing-it-all-together"></div><div class="heading-text"><div id="section-🍰-bringing-it-all-together" class="heading-anchor_backwardsCompatibility"></div>🍰 Bringing it All Together</div><a aria-label="Skip link to 🍰 Bringing it All Together" class="heading-anchor-icon fa fa-anchor" href="#-bringing-it-all-together"></a></h2> <p>Combining Structured Outputs and Variable Pathing opens up new design patterns for crafting agent experiences:</p> <ul> <li>Define precise data requirements for LLMs to provide relevant information </li> <li>Capture responses as feature-rich objects in a single step</li> <li>Access and manipulate object properties throughout your project</li> <li>Streamline your project's design while expanding its capabilities</li> </ul> <p>We're excited to see the voice experiences you create with these new tools! Feel free to share your questions and feedback with us.</p></div></section></div></article><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="voiceflow-telephony-(beta)"><time dateTime="Thu Jan 23 2025 14:13:31 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> January 23rd, 2025 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-plus1 ChangelogIcon_added1pTN1uSXzdyu ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>added</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/voiceflow-telephony-beta"><h1 class="ChangelogPost_title1wfGHpCMrYb1">Voiceflow Telephony (Beta)</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>We're excited to announce the beta release of Voiceflow Telephony, bringing enterprise-grade voice capabilities to your conversational experiences. This release represents a significant milestone in our mission to provide comprehensive, low-latency voice solutions for businesses of all sizes.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="native-twilio-integration"></div><div class="heading-text"><div id="section-native-twilio-integration" class="heading-anchor_backwardsCompatibility"></div>Native Twilio Integration</div><a aria-label="Skip link to Native Twilio Integration" class="heading-anchor-icon fa fa-anchor" href="#native-twilio-integration"></a></h2> <span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/6ae7d67b51c77b9d2792ca288ccb020648b9bb976974b5add098153c8bfe1188-CleanShot_2025-01-23_at_09.20.322x.png" align="center" class="" caption="" height="auto" title="" width="auto"/></span></span> <p>We've integrated with Twilio to make phone-based interactions as simple as possible. The new integration allows you to:</p> <ul> <li>Import existing Twilio phone numbers directly into Voiceflow</li> <li>Associate phone numbers with specific agents</li> <li>Configure separate numbers for development and production environments</li> <li>Test different versions of your agent against different phone numbers</li> </ul> <p>Setting up telephony is straightforward: simply connect your Twilio account with existing phone numbers, import them into Voiceflow, and assign them to your agents. Your voice experience will be live within minutes.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="high-performance-voice"></div><div class="heading-text"><div id="section-high-performance-voice" class="heading-anchor_backwardsCompatibility"></div>High-Performance Voice</div><a aria-label="Skip link to High-Performance Voice" class="heading-anchor-icon fa fa-anchor" href="#high-performance-voice"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="streaming-technology"></div><div class="heading-text"><div id="section-streaming-technology" class="heading-anchor_backwardsCompatibility"></div>Streaming Technology</div><a aria-label="Skip link to Streaming Technology" class="heading-anchor-icon fa fa-anchor" href="#streaming-technology"></a></h3> <p>We've built our telephony feature on top of our streaming API, delivering exceptional performance improvements:</p> <ul> <li>Dramatically reduced response times</li> <li>Near real-time agent reactions</li> <li>Optimized voice processing pipeline</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="speech-recognition"></div><div class="heading-text"><div id="section-speech-recognition" class="heading-anchor_backwardsCompatibility"></div>Speech Recognition</div><a aria-label="Skip link to Speech Recognition" class="heading-anchor-icon fa fa-anchor" href="#speech-recognition"></a></h3> <p>We've selected Deepgram to provide industry-leading Automatic Speech Recognition (ASR):</p> <ul> <li>High-accuracy transcription</li> <li>Low-latency processing</li> <li>Support for over 20 languages</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="advanced-voice-capabilities"></div><div class="heading-text"><div id="section-advanced-voice-capabilities" class="heading-anchor_backwardsCompatibility"></div>Advanced Voice Capabilities</div><a aria-label="Skip link to Advanced Voice Capabilities" class="heading-anchor-icon fa fa-anchor" href="#advanced-voice-capabilities"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="outbound-calling"></div><div class="heading-text"><div id="section-outbound-calling" class="heading-anchor_backwardsCompatibility"></div>Outbound Calling</div><a aria-label="Skip link to Outbound Calling" class="heading-anchor-icon fa fa-anchor" href="#outbound-calling"></a></h3> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/e3bbcf96730659f9f946d231ff8fbbfe57aa3dfc07964a08ba437b0c2dfe23a0-CleanShot_2025-01-23_at_09.18.372x.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <p>We've introduced powerful outbound calling capabilities:</p> <ul> <li>Programmatically initiate calls to any phone number</li> <li>Test outbound calls directly from the Voiceflow interface</li> <li>Integrate outbound calling into your existing workflows</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="voice-technology-stack"></div><div class="heading-text"><div id="section-voice-technology-stack" class="heading-anchor_backwardsCompatibility"></div>Voice Technology Stack</div><a aria-label="Skip link to Voice Technology Stack" class="heading-anchor-icon fa fa-anchor" href="#voice-technology-stack"></a></h3> <span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/1503cd01692f7c6011497cc206a5aab4a8b256c88a5ead425e0cc822db3d9365-CleanShot_2025-01-23_at_09.16.322x.png" align="center" class="" width="75% " caption="" height="auto" title=""/></span></span> <br/> <p>Our comprehensive voice stack includes:</p> <ul> <li>Premium text-to-speech voices from industry leaders, such as: <ul> <li>ElevenLabs</li> <li>Rime</li> <li>Google</li> </ul> </li> <li>Support for advanced telephony features through custom actions: <ul> <li>Call forwarding</li> <li>DTMF handling</li> <li>Interruption behaviour</li> </ul> </li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="voice-experience-configuration"></div><div class="heading-text"><div id="section-voice-experience-configuration" class="heading-anchor_backwardsCompatibility"></div>Voice Experience Configuration</div><a aria-label="Skip link to Voice Experience Configuration" class="heading-anchor-icon fa fa-anchor" href="#voice-experience-configuration"></a></h2> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/e298dce83384c9b105eb6ac87fc9a68ae190fc2129073f9fbeed140e686817c5-CleanShot_2025-01-23_at_09.13.512x.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <p>We've exposed detailed configuration options to fine-tune your voice experiences:</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="audio-settings"></div><div class="heading-text"><div id="section-audio-settings" class="heading-anchor_backwardsCompatibility"></div>Audio Settings</div><a aria-label="Skip link to Audio Settings" class="heading-anchor-icon fa fa-anchor" href="#audio-settings"></a></h3> <ul> <li>Background audio customization</li> <li>Audio cue configuration</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="interaction-parameters"></div><div class="heading-text"><div id="section-interaction-parameters" class="heading-anchor_backwardsCompatibility"></div>Interaction Parameters</div><a aria-label="Skip link to Interaction Parameters" class="heading-anchor-icon fa fa-anchor" href="#interaction-parameters"></a></h3> <ul> <li>Interruption threshold controls</li> <li>Utterance end detection</li> <li>Response timing optimization</li> <li>User input acceptance timing</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="beta-program-details"></div><div class="heading-text"><div id="section-beta-program-details" class="heading-anchor_backwardsCompatibility"></div>Beta Program Details</div><a aria-label="Skip link to Beta Program Details" class="heading-anchor-icon fa fa-anchor" href="#beta-program-details"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="access-and-limitations"></div><div class="heading-text"><div id="section-access-and-limitations" class="heading-anchor_backwardsCompatibility"></div>Access and Limitations</div><a aria-label="Skip link to Access and Limitations" class="heading-anchor-icon fa fa-anchor" href="#access-and-limitations"></a></h3> <p>During the beta period, all users will have access to telephony features with the following concurrent call limits:</p> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th>Plan</th><th>Concurrent Calls</th></tr></thead><tbody><tr><td>Starter</td><td>1</td></tr><tr><td>Pro</td><td>5</td></tr><tr><td>Team</td><td>15</td></tr><tr><td>Enterprise</td><td>Custom</td></tr></tbody></table></div></div> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="coming-soon"></div><div class="heading-text"><div id="section-coming-soon" class="heading-anchor_backwardsCompatibility"></div>Coming Soon</div><a aria-label="Skip link to Coming Soon" class="heading-anchor-icon fa fa-anchor" href="#coming-soon"></a></h3> <ul> <li>Enhanced call analytics and reporting</li> <li>Additional voice customization options</li> </ul></div></section></div></article><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="new-ai-native-webchat"><time dateTime="Wed Jan 22 2025 18:43:00 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> January 22nd, 2025 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-plus1 ChangelogIcon_added1pTN1uSXzdyu ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>added</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/new-webchat"><h1 class="ChangelogPost_title1wfGHpCMrYb1">New AI-Native Webchat</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>We're excited to announce a complete reimagining of the Voiceflow webchat experience. This new version introduces AI-native capabilities, enhanced customization options, and flexible deployment methods to help you create more engaging conversational experiences.</p> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/d40480fe732539569c80a6019711b5a97a48f771e452f2ae4e96d1fa645aeea8-CleanShot_2025-01-22_at_12.27.41.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="ai-native"></div><div class="heading-text"><div id="section-ai-native" class="heading-anchor_backwardsCompatibility"></div>AI-Native</div><a aria-label="Skip link to AI-Native" class="heading-anchor-icon fa fa-anchor" href="#ai-native"></a></h3> <p>Our webchat has been rebuilt from the ground up to provide a more natural, AI-driven conversation experience:</p> <ul> <li> <p><strong>Streaming Text Support</strong>: Experience real-time message generation with character-by-word streaming, creating a more engaging and dynamic conversation flow. Users can see responses being crafted in real-time, similar to popular AI chat interfaces.</p> </li> <li> <p><strong>AI Disclaimers</strong>: Built-in support for displaying AI disclosure messages and customizable AI usage notifications to maintain transparency with your users.</p> </li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="enhanced-customization"></div><div class="heading-text"><div id="section-enhanced-customization" class="heading-anchor_backwardsCompatibility"></div>Enhanced Customization</div><a aria-label="Skip link to Enhanced Customization" class="heading-anchor-icon fa fa-anchor" href="#enhanced-customization"></a></h3> <p>We've significantly expanded the customization capabilities to give you more control over your chat interface:</p> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="interface-types"></div><div class="heading-text"><div id="section-interface-types" class="heading-anchor_backwardsCompatibility"></div>Interface Types</div><a aria-label="Skip link to Interface Types" class="heading-anchor-icon fa fa-anchor" href="#interface-types"></a></h4> <p>You can now choose from three distinct interface modes:</p> <ul> <li><strong>Widget</strong>: Traditional chat window that appears in the corner of your website</li> <li><strong>Popover</strong>: Full-screen chat experience that overlays your content</li> <li><strong>Embed</strong>: Seamlessly integrate the chat interface directly into your webpage layout</li> </ul> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/fd18d87781702534443f2327e46efef82b3629b0f1ef76c63d8c7698f3141c2b-CleanShot_2025-01-22_at_12.28.42.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <h4 class="heading heading-4 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="visual-customization"></div><div class="heading-text"><div id="section-visual-customization" class="heading-anchor_backwardsCompatibility"></div>Visual Customization</div><a aria-label="Skip link to Visual Customization" class="heading-anchor-icon fa fa-anchor" href="#visual-customization"></a></h4> <p>The new version introduces comprehensive styling options:</p> <ul> <li> <p><strong>Color System</strong>:</p> <ul> <li>Expanded colour palette support with primary, secondary, and accent colour definitions</li> </ul> </li> <li> <p><strong>Typography</strong>:</p> <ul> <li>Custom font family support</li> </ul> </li> <li> <p><strong>Launcher Variations</strong>:</p> <ul> <li>Classic bubble launcher with customizable icons</li> <li>Button-style launcher with text support</li> </ul> </li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="important-notes"></div><div class="heading-text"><div id="section-important-notes" class="heading-anchor_backwardsCompatibility"></div>Important Notes</div><a aria-label="Skip link to Important Notes" class="heading-anchor-icon fa fa-anchor" href="#important-notes"></a></h3> <ul> <li><strong>Chat Persistence</strong>: Now configured through the snippet rather than UI settings.</li> <li><strong>Custom CSS</strong>: Maintained compatibility with most existing class names.</li> <li><strong>Proactive Messages</strong>: Temporarily unavailable in this release, with support coming soon</li> </ul> <p>You can find more details <a target="_self" href="/docs/web-chat-migration">here</a>. </p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="migration"></div><div class="heading-text"><div id="section-migration" class="heading-anchor_backwardsCompatibility"></div>Migration</div><a aria-label="Skip link to Migration" class="heading-anchor-icon fa fa-anchor" href="#migration"></a></h3> <p>For detailed instructions on migrating from the legacy webchat, please refer to our <a target="_self" href="/docs/web-chat-migration">Migration Guide</a>.</p></div></section></div></article><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="function-libraries,-starter-templates-and-elevenlabs-support"><time dateTime="Fri Jan 17 2025 13:08:00 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> January 17th, 2025 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-plus1 ChangelogIcon_added1pTN1uSXzdyu ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>added</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/function-libraries-starter-templates-and-elevenlabs-support"><h1 class="ChangelogPost_title1wfGHpCMrYb1">Function libraries, starter templates and ElevenLabs support</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="function-libraries"></div><div class="heading-text"><div id="section-function-libraries" class="heading-anchor_backwardsCompatibility"></div>Function Libraries</div><a aria-label="Skip link to Function Libraries" class="heading-anchor-icon fa fa-anchor" href="#function-libraries"></a></h3> <p>Integrate your agent with your favorite tools using our new function libraries. Access pre-built functions for popular platforms like Hubspot, Intercom, Shopify, Zendesk, and Zapier. These functions, sourced from Voiceflow and the community, make it easier than ever to connect Rev with your existing workflows. Showcase readily available integrations to your team and clients.</p> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/38302c5867521b729b5528f3a368185f789faceaa26f56b2a5299439aba63f35-image.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <br/> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="transcript-review-hotkeys"></div><div class="heading-text"><div id="section-transcript-review-hotkeys" class="heading-anchor_backwardsCompatibility"></div>Transcript Review Hotkeys</div><a aria-label="Skip link to Transcript Review Hotkeys" class="heading-anchor-icon fa fa-anchor" href="#transcript-review-hotkeys"></a></h3> <p>Reviewing transcripts just got faster and more efficient. You can now press <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">R</code> to mark a transcript as Reviewed or <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">S</code> to Save it for Later. These handy shortcut keys are perfect for power users who review a high volume of transcripts.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="project-starter-templates"></div><div class="heading-text"><div id="section-project-starter-templates" class="heading-anchor_backwardsCompatibility"></div>Project Starter Templates</div><a aria-label="Skip link to Project Starter Templates" class="heading-anchor-icon fa fa-anchor" href="#project-starter-templates"></a></h3> <p>Getting started is now a breeze. When creating a new project, choose from a set of templates tailored for common use cases like customer support, ecommerce support, and scheduling. These templates help you hit the ground running without the need for extensive setup and customization. Ideal for new users and busy teams.</p> <span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/77882a5a4f443a06191533ec4c69abed39b0c26854b7689117bc4c475026d04f-image.png" align="center" class="" width="50% " caption="" height="auto" title=""/></span></span> <br/> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="expanded-voice-support"></div><div class="heading-text"><div id="section-expanded-voice-support" class="heading-anchor_backwardsCompatibility"></div>Expanded Voice Support</div><a aria-label="Skip link to Expanded Voice Support" class="heading-anchor-icon fa fa-anchor" href="#expanded-voice-support"></a></h3> <p>We now offer an even greater selection of natural-sounding AI voices. We've added support for a variety of new options from ElevenLabs and Rime. Please note that using these voices consumes AI tokens. Check them out for your projects that could benefit from additional voice choices.</p> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/74208dd702b61a9b683d9277b111a1c4406e74fb672a0b1f477d94c5c0e5cb29-CleanShot_2025-01-21_at_08.15.32.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p></div></section></div></article><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="important-update:-deprecation-of-ai-response-and-ai-set-steps"><time dateTime="Wed Jan 08 2025 18:14:00 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> January 8th, 2025 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-alert-triangle ChangelogIcon_deprecatedLkYegHFXlw3b ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>deprecated</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/important-update-deprecation-of-ai-response-and-ai-set-steps"><h1 class="ChangelogPost_title1wfGHpCMrYb1">Important Update: Deprecation of AI Response and AI Set Steps</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>This is an important update to our platform. As part of our ongoing commitment to enhancing your experience and providing the most advanced tools for AI agent development, <strong>we have made the decision to deprecate the AI Response and AI Set steps.</strong></p> <p>What does this mean for you?</p> <ul> <li><strong>On February 4th, 2025</strong>, the AI Response and AI Set steps will be disabled from the step toolbar in the Voiceflow interface to encourage users to move away of these deprecated steps. <strong>Existing steps will remain untouched and will continue working as per normal.</strong></li> <li><strong>On June 3rd, 2025</strong>, these steps will no longer be supported. Any existing projects using these steps will need to be migrated to the new <a target="_self" href="/docs/prompt-step">Prompt</a> and <a target="_self" href="/docs/variables-set">Set</a> steps. <strong>We will be sending out additional communication in advance to the sunset date.</strong></li> </ul> <p>We understand that this change may require some adjustments to your workflow, but rest assured that we are here to support you throughout this transition. The new Prompt and Set steps, along with our powerful Prompt CMS, offer even more flexibility and control over your conversational experiences.</p> <p>Some key benefits of the new approach include:</p> <ul> <li><strong>Centralized prompt management: </strong><a target="_self" href="/docs/prompts-cms-and-editor">The Prompt CMS</a> serves as a hub for all your prompts, making it easy to create, edit, and reuse them across your projects.</li> <li><strong>Advanced prompt configuration</strong>: Leverage system prompts, message pairs, conversation history, and variables to craft highly contextual and dynamic responses.</li> <li><strong>Seamless integration:</strong> The Prompt step allows you to bring your prompts directly into your conversation flows, while the Set step lets you assign prompt outputs to variables for enhanced logic and control.</li> <li><strong>Continued innovation:</strong> We are committed to expanding the capabilities of these new features, with exciting updates planned for the near future.</li> </ul> <p>For those using the Knowledge Base, we recommend transitioning to the<a target="_self" href="/docs/kb-search"> KB Search step</a>. This step allows you to query your Knowledge Base and feed the results into a prompt, enabling even more intelligent and relevant responses.</p> <p><strong>To help guide you through migrating from the AI steps to the Prompt step, check our walkthrough below:</strong></p> <div class="embed embed_hasImg"><div class="embed-media"><iframe class="embedly-embed" src="//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F8zv8le6VApc%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D8zv8le6VApc&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2F8zv8le6VApc%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="854" height="480" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></div> <p>We value your feedback and are here to address any questions or concerns you may have. Our team is dedicated to ensuring a smooth transition and helping you unlock the full potential of these powerful new features.</p> <p>Thank you for your understanding and continued support. We are excited about the future of conversational AI development on Voiceflow and look forward to seeing the incredible experiences you will create with these enhanced capabilities.</p> <p>Best regards,</p> <p>Voiceflow</p></div></section></div></article><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="api-step-v2"><time dateTime="Tue Dec 17 2024 16:11:38 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> December 17th, 2024 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-heart1 ChangelogIcon_improved6EeszHbCOX8L ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>improved</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/api-step-redesign"><h1 class="ChangelogPost_title1wfGHpCMrYb1">API Step V2</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>We're introducing a new <a target="_self" href="/docs/api-step">API step </a>with a cleaner, more intuitive interface for configuring your API requests. <em>While the existing API step remains fully functional, we recommend trying out the new version at your earliest convenience.</em></p> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/44f3853c0e1910a5b5b4a582acad01b4f1354577a209b32d376750bb7b474013-image.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="project-data-changes"></div><div class="heading-text"><div id="section-project-data-changes" class="heading-anchor_backwardsCompatibility"></div>Project Data Changes</div><a aria-label="Skip link to Project Data Changes" class="heading-anchor-icon fa fa-anchor" href="#project-data-changes"></a></h2> <p>For users working with our API programmatically, we've included the new step type definition below:</p> <div class="CodeTabs CodeTabs_initial theme-light"><div class="CodeTabs-toolbar" role="tablist"><button aria-selected="true" class="CodeTabs_active" role="tab" type="button">TypeScript</button></div><div class="CodeTabs-inner" role="tabpanel"><pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang-typescript theme-light" data-lang="typescript" name="" tabindex="0">type CodeText = ( | string | { variableID: string; } | { entityID: string; } )[]; interface MarkupSpan { text: Markup; attributes?: Record<string, unknown> | undefined; } type Markup = ( | string | { variableID: string; } | { entityID: string; } | MarkupSpan )[]; type ApiV2Node = { type: "api-v2"; data: { name: string; url?: Markup | null | undefined; headers?: Array<{ id: string; key: string; value: Markup }> | undefined; httpMethod: "get" | "post" | "put" | "patch" | "delete"; queryParameters?: Array<{ id: string; key: string; value: Markup }> | undefined; responseMappings?: Array<{ id: string; path: string; variableID: string }> | undefined; body?: | { type: "form-data"; formData: Array<{ id: string; key: string; value: Markup }>; } | { type: "params"; params: Array<{ id: string; key: string; value: Markup }>; } | { type: "raw-input"; content: CodeText; } | null | undefined; fallback?: | { path: boolean; pathLabel: string; } | null | undefined; portsV2: { byKey: Record string, { type: string; id: string; target: string | null; } >; }; }; nodeID: string; coords?: [number, number] | undefined; }; </code></pre></div></div></div></section></div></article><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="introducing-claude-haiku-3.5-and-streamlining-model-selection"><time dateTime="Thu Dec 05 2024 18:34:12 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> December 5th, 2024 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-plus1 ChangelogIcon_added1pTN1uSXzdyu ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>added</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/introducing-claude-haiku-35-and-streamlining-model-selection"><h1 class="ChangelogPost_title1wfGHpCMrYb1">Introducing Claude Haiku 3.5 and Streamlining Model Selection</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="added"></div><div class="heading-text"><div id="section-added" class="heading-anchor_backwardsCompatibility"></div>Added</div><a aria-label="Skip link to Added" class="heading-anchor-icon fa fa-anchor" href="#added"></a></h2> <p>We've added support for Anthropic's <strong>Claude Haiku 3.5 model</strong>.</p> <span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/35fe03d754aaba2d40518407d6397f97fe911d0426127f74f343b5ea484c9003-CleanShot_2024-12-05_at_13.50.152x.png" align="center" class="" width="50% " caption="" height="auto" title=""/></span></span> <p>You can now select Claude Haiku 3.5 when creating or editing your agents, allowing you to:</p> <ul> <li>Benefit from improved performance and enhanced conversational abilities</li> <li>Create more engaging and human-like interactions</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="updated"></div><div class="heading-text"><div id="section-updated" class="heading-anchor_backwardsCompatibility"></div>Updated</div><a aria-label="Skip link to Updated" class="heading-anchor-icon fa fa-anchor" href="#updated"></a></h2> <p>To streamline model selection and encourage the use of the latest models, we've hidden Claude Sonnet 3.0 and Haiku 3.0 from the model dropdown. </p> <p>Don't worry - this change won't affect any existing agents using these models. You can continue to use and edit them without interruption.</p></div></section></div></article><article class="ChangelogPage3Hd1EE55GPPg ChangelogPage_list1TGHEVYCxDvl rm-Changelog-post" id="document-metadata---update-routes"><time dateTime="Wed Dec 04 2024 17:54:18 GMT+0000 (Coordinated Universal Time)" align="end" class="Flex Flex_col ChangelogPage_list-date3RAj7xc-jORy" justify="between" style="--flex-gap:var(--xs)"><div class="DateLine "> December 4th, 2024 </div><div align="center" class="Flex Flex_row ChangelogPost_type1FDOeEUUWHhh ChangelogPage_list-typeFVrMFVmFdVK8" justify="between" style="--flex-gap:0"><span class="icon-plus1 ChangelogIcon_added1pTN1uSXzdyu ChangelogIcon2Gu9w8NXcM_c ChangelogPage_list-iconB9zmKwu7APny"></span>added</div></time><div class="ChangelogPost3IWNOaGQe_H1 ChangelogPage_list-post3xw89mLtUYu4"><header class="ChangelogPost_headerIohRwZIL4M5B"><div align="start" class="Flex Flex_col " justify="between" style="--flex-gap:0"><a href="/changelog/document-metadata-update-routes"><h1 class="ChangelogPost_title1wfGHpCMrYb1">Document Metadata - Update Routes</h1></a><address class="ChangelogPost-author1JktEnrmv-So">by Zoran Slamkov</address></div></header><section class="ChangelogPost_text25nFcEF_ZQyf"><div class="rm-Markdown markdown-body" data-testid="RDMD"><h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="added"></div><div class="heading-text"><div id="section-added" class="heading-anchor_backwardsCompatibility"></div>Added</div><a aria-label="Skip link to Added" class="heading-anchor-icon fa fa-anchor" href="#added"></a></h3> <ul> <li> <p><strong>Document Metadata Update</strong> - New PATCH endpoint <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">/v1/knowledge-base/docs/{documentID}</code> to update metadata for entire documents</p> <ul> <li>Updates metadata across all chunks simultaneously</li> <li>Note: Not supported for documents of type 'table'</li> </ul> </li> <li> <p><strong>Chunk Metadata Update</strong> - New PATCH endpoint <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">/v1/knowledge-base/docs/{documentID}/chunk/{chunkID}</code> to update metadata for specific chunks</p> <ul> <li>Allows targeted updates to individual chunk metadata</li> <li>Supports all document types, including tables</li> <li>Other chunks in the document remain unchanged</li> </ul> </li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="examples"></div><div class="heading-text"><div id="section-examples" class="heading-anchor_backwardsCompatibility"></div>Examples</div><a aria-label="Skip link to Examples" class="heading-anchor-icon fa fa-anchor" href="#examples"></a></h3> <p>Check our <a target="_self" href="/reference/patch_v1-knowledge-base-docs-documentid">API documentation</a> for detailed request/response examples and metadata formatting guidelines.</p></div></section></div></article><div class="ChangelogList_pagination3R5YTitfIL8D"><nav aria-label="Pagination Controls" class="PaginationControlsjDYuqu8pBMUy rm-Pagination"><span class="PaginationControls-meta1gGHPN0gqjND">1 of 5</span><a aria-current="page" class="PaginationControls-link254uPEbaP92i PaginationControls-link_right5lsfuICZqXYk active" aria-label="Next Page" href="/changelog?page=2"><div class="PaginationControls-text3qEXHZU00znD PaginationControls-text_right3EIfWubgRVVP"></div><span class="PaginationControls-iconZbaZ3tgyhNmI icon-arrow-right2"></span></a></nav></div></div></main><footer aria-label="Status banner" class="AppFooter rm-Banners"></footer><div class="ModalWrapper" id="ChatGPT-modal"></div></div></div><div class="ng-non-bindable"><script id="ssr-props" 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Businesses can integrate this feature to provide their customers with a hands-free, intuitive way to ask questions, receive recommendations, and get assistance while browsing the site. \n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/e3ac8dc46c5a6247b8174a7dc6e278ff66b9e984e0eb1fb78f89547a3cc28bc0-CleanShot_2025-02-20_at_13.18.112x.png\",\n null,\n \"\"\n ],\n \"align\": \"center\",\n \"sizing\": \"50% \"\n }\n ]\n}\n[/block]\n\n\n## Customization Options\n\nThe voice widget offers customization options to ensure seamless integration with your website's branding:\n\n- **Launcher Style**: Select a launcher style that complements your site's design.\n- **Color Palette**: Choose colors that match your brand guidelines.\n- **Font Family**: Pick a font that aligns with your website's typography.\n\nThese options allow you to maintain a consistent brand experience across all customer touchpoints. \n\n![](https://files.readme.io/b8a688f2e8e9a0afae8a1a07c8b1e870d22346494784dca51b7b2c3c4d59e7a5-CleanShot_2025-02-20_at_13.21.172x.png)\n\n## Powered by Advanced Voice Tech\n\nThe voice functionality in the widget leverages the best in voice technologies to deliver high-quality conversations:\n\n- **Automated Speech Recognition**: Our platform uses advanced ASR technology from Deepgram to accurately transcribe user speech in real-time.\n- **Organic Text-to-Speech**: We've integrated with leading providers like 11 Labs and Rime to offer a variety of natural-sounding voices that bring AI agents to life.\n\nThese technologies ensure that conversations with AI agents feel authentic, engaging, and representative of your brand's personality.\n\n## Start Exploring Voice\n\nWe invite all our users to start experimenting with the voice capabilities.\n\nAs you explore voice functionality, we value your feedback and ideas s- join our Discord community! Your input plays a crucial role in shaping the future of voice-based interactions in the web widget and helping us refine the user experience.","type":"added","hidden":false,"revision":5,"_id":"67b7724a7fa274001299ea8c","user":{"name":"Zoran Slamkov","_id":"61f2f6029da79900713a151a"},"project":"61f2f6237da66107c6124fbe","createdAt":"2025-02-20T18:19:54.692Z","updatedAt":"2025-02-20T18:40:49.876Z","lastUpdatedHash":"9e0b8b8f13adf9b3df9009f832878dc23b083049","__v":0},{"metadata":{"image":[],"title":"","description":"","keywords":""},"mdx":{"altBody":"","status":"rdmd"},"algolia":{"recordCount":6,"publishPending":false,"updatedAt":"2025-02-12T20:03:29.076Z"},"title":"AI Fallback","slug":"ai-fallback","body":"We're excited to introduce AI Fallback, a powerful new feature in beta that enhances the reliability and continuity of your AI operations. This feature ensures your AI services remain operational even during provider outages or service interruptions.\n\n![](https://files.readme.io/82a47056cbe2eb31c18c1ba6c6d5f554f1a706aed46f7c185bc1075ae30ee54f-CleanShot_2025-02-12_at_14.40.10.png)\n\n## 🔄 Automatic Fallback Switching\n\nAI Fallback automatically switches between models when issues arise. When your primary AI model experiences difficulties, the system seamlessly transitions to your configured backup model, ensuring continuous operation of your AI services.\n\n## ⚙️ Easy Configuration\n\nSetting up AI Fallback is straightforward:\n\n1. Access your agent\n2. Navigate to agent settings\n3. Set your preferred fallback model by provider\n\nThat's all there is to it! The system handles everything else automatically.\n\n## 📈 Enhanced Reliability\n\nAI Fallback delivers key benefits:\n\n- Minimizes service disruptions during model outages\n- Maintains consistent AI performance\n- Reduces operational impact of provider issues\n- Ensures business continuity\n\n## 🔬 Under the Hood\n\nThe system continuously monitors your primary AI model's performance and availability. When issues are detected, it automatically:\n\n- Identifies the next available model in your sequence\n- Switches ongoing operations to the backup model\n- Returns to the primary model once issues are resolved\n\n## 🚀 Getting Started\n\nAI Model Fallback is available **exclusively for Teams and Enterprise customers**. We're excited to hear your feedback during the beta phase! 🎯","type":"added","hidden":false,"revision":6,"_id":"67ab39acf45d46a09604541a","user":{"name":"Zoran Slamkov","_id":"61f2f6029da79900713a151a"},"project":"61f2f6237da66107c6124fbe","createdAt":"2025-02-11T11:51:08.044Z","updatedAt":"2025-02-12T20:03:28.696Z","lastUpdatedHash":"8e015f88ca54cbd12f431f18f92e80a417cd992b","__v":0},{"metadata":{"image":[],"title":"","description":"","keywords":""},"mdx":{"altBody":"","status":"rdmd"},"algolia":{"recordCount":4,"publishPending":false,"updatedAt":"2025-02-03T15:07:55.219Z"},"title":"New Features: Structured Outputs and Variable Pathing","slug":"new-features-structured-outputs-and-variable-pathing","body":"Today we're introducing two powerful new capabilities in Voiceflow: Structured Outputs and Variable Pathing. These features expand the possibilities for working with data from large language models (LLMs) in your agents. Let's explore what they enable!\n\n[block:embed]\n{\n \"html\": \"<iframe class=\\\"embedly-embed\\\" src=\\\"//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fd3mYulk5Ujk%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dd3mYulk5Ujk&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2Fd3mYulk5Ujk%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube\\\" width=\\\"854\\\" height=\\\"480\\\" scrolling=\\\"no\\\" title=\\\"YouTube embed\\\" frameborder=\\\"0\\\" allow=\\\"autoplay; fullscreen; encrypted-media; picture-in-picture;\\\" allowfullscreen=\\\"true\\\"></iframe>\",\n \"url\": \"https://www.youtube.com/watch?v=d3mYulk5Ujk\",\n \"title\": \"[NEW] Structured Prompt Outputs & Variable Pathing\",\n \"favicon\": \"https://www.youtube.com/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/d3mYulk5Ujk/hqdefault.jpg\",\n \"provider\": \"youtube.com\",\n \"href\": \"https://www.youtube.com/watch?v=d3mYulk5Ujk\",\n \"typeOfEmbed\": \"youtube\"\n}\n[/block]\n\n\n## 🎉 Structured Outputs\n\nStructured Outputs let you define the format of the data you expect an LLM to return, giving you more control and predictability over the results.\n\n- In a prompt step, enable the new \"JSON Output\" option to specify the structure of the LLM's response.\n- Today, Structured Outputs support the following data types:\n - String\n - Number\n - Boolean \n - Integer\n - Enum\n- Support for arrays and nested objects is planned for the near future.\n- Structured Outputs are available with `gpt-4o-mini` and `gpt-4o` models.\n\n![](https://files.readme.io/25d61d7f71cc8f1cb7ec00a8212bfb072e07fd7df070fbef2d238f40ea1ee5b8-CleanShot_2025-02-03_at_09.41.38.png)\n\n<br />\n\n## 💪 Variable Pathing\n\nVariable Pathing provides a streamlined way to work with complex data structures in your Voiceflow project.\n\n- Store an entire object in a single variable, then access its properties using dot notation (e.g. `user.name`, `user.email`).\n- Capture Structured Output responses or API results as objects.\n- Use object properties directly in conditions, messages, and other steps.\n- Reduce the need for multiple variables to represent a single entity.\n\n![](https://files.readme.io/569b093f723d7a24b0acb66f2758988eb318d1f925852965ff0e1a54c1d8fc42-CleanShot_2025-02-03_at_09.44.36.png)\n\n## 🍰 Bringing it All Together\n\nCombining Structured Outputs and Variable Pathing opens up new design patterns for crafting agent experiences:\n\n- Define precise data requirements for LLMs to provide relevant information \n- Capture responses as feature-rich objects in a single step\n- Access and manipulate object properties throughout your project\n- Streamline your project's design while expanding its capabilities\n\nWe're excited to see the voice experiences you create with these new tools! Feel free to share your questions and feedback with us.","type":"added","hidden":false,"revision":3,"_id":"67a0d681deecde004469acda","user":{"name":"Zoran Slamkov","_id":"61f2f6029da79900713a151a"},"project":"61f2f6237da66107c6124fbe","createdAt":"2025-02-03T14:45:21.899Z","updatedAt":"2025-02-03T15:07:54.796Z","lastUpdatedHash":"5a2e385c5789aed6e15894f37be06dcf8fe3502d","__v":0},{"metadata":{"image":[],"title":"","description":"","keywords":""},"mdx":{"altBody":"","status":"rdmd"},"algolia":{"recordCount":14,"publishPending":false,"updatedAt":"2025-01-23T14:37:08.419Z"},"title":"Voiceflow Telephony (Beta)","slug":"voiceflow-telephony-beta","body":"We're excited to announce the beta release of Voiceflow Telephony, bringing enterprise-grade voice capabilities to your conversational experiences. This release represents a significant milestone in our mission to provide comprehensive, low-latency voice solutions for businesses of all sizes.\n\n## Native Twilio Integration\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/6ae7d67b51c77b9d2792ca288ccb020648b9bb976974b5add098153c8bfe1188-CleanShot_2025-01-23_at_09.20.322x.png\",\n null,\n null\n ],\n \"align\": \"center\"\n }\n ]\n}\n[/block]\n\n\nWe've integrated with Twilio to make phone-based interactions as simple as possible. The new integration allows you to:\n\n- Import existing Twilio phone numbers directly into Voiceflow\n- Associate phone numbers with specific agents\n- Configure separate numbers for development and production environments\n- Test different versions of your agent against different phone numbers\n\nSetting up telephony is straightforward: simply connect your Twilio account with existing phone numbers, import them into Voiceflow, and assign them to your agents. Your voice experience will be live within minutes.\n\n## High-Performance Voice\n\n### Streaming Technology\n\nWe've built our telephony feature on top of our streaming API, delivering exceptional performance improvements:\n\n- Dramatically reduced response times\n- Near real-time agent reactions\n- Optimized voice processing pipeline\n\n### Speech Recognition\n\nWe've selected Deepgram to provide industry-leading Automatic Speech Recognition (ASR):\n\n- High-accuracy transcription\n- Low-latency processing\n- Support for over 20 languages\n\n## Advanced Voice Capabilities\n\n### Outbound Calling\n\n![](https://files.readme.io/e3bbcf96730659f9f946d231ff8fbbfe57aa3dfc07964a08ba437b0c2dfe23a0-CleanShot_2025-01-23_at_09.18.372x.png)\n\nWe've introduced powerful outbound calling capabilities:\n\n- Programmatically initiate calls to any phone number\n- Test outbound calls directly from the Voiceflow interface\n- Integrate outbound calling into your existing workflows\n\n### Voice Technology Stack\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/1503cd01692f7c6011497cc206a5aab4a8b256c88a5ead425e0cc822db3d9365-CleanShot_2025-01-23_at_09.16.322x.png\",\n null,\n null\n ],\n \"align\": \"center\",\n \"sizing\": \"75% \"\n }\n ]\n}\n[/block]\n\n\n<br />\n\nOur comprehensive voice stack includes:\n\n- Premium text-to-speech voices from industry leaders, such as:\n - ElevenLabs\n - Rime\n - Google\n- Support for advanced telephony features through custom actions:\n - Call forwarding\n - DTMF handling\n - Interruption behaviour\n\n## Voice Experience Configuration\n\n![](https://files.readme.io/e298dce83384c9b105eb6ac87fc9a68ae190fc2129073f9fbeed140e686817c5-CleanShot_2025-01-23_at_09.13.512x.png)\n\nWe've exposed detailed configuration options to fine-tune your voice experiences:\n\n### Audio Settings\n\n- Background audio customization\n- Audio cue configuration\n\n### Interaction Parameters\n\n- Interruption threshold controls\n- Utterance end detection\n- Response timing optimization\n- User input acceptance timing\n\n## Beta Program Details\n\n### Access and Limitations\n\nDuring the beta period, all users will have access to telephony features with the following concurrent call limits:\n\n| Plan | Concurrent Calls |\n| ---------- | ---------------- |\n| Starter | 1 |\n| Pro | 5 |\n| Team | 15 |\n| Enterprise | Custom |\n\n### Coming Soon\n\n- Enhanced call analytics and reporting\n- Additional voice customization options","type":"added","hidden":false,"revision":5,"_id":"67924e8bdbe2160075f55237","user":{"name":"Zoran Slamkov","_id":"61f2f6029da79900713a151a"},"project":"61f2f6237da66107c6124fbe","createdAt":"2025-01-23T14:13:31.053Z","updatedAt":"2025-01-23T14:37:07.934Z","lastUpdatedHash":"72aaad54933c1f8ba0596b1f48e0c7649c3ee270","__v":0},{"metadata":{"image":[],"title":"","description":"","keywords":""},"mdx":{"altBody":"","status":"rdmd"},"algolia":{"recordCount":7,"publishPending":false,"updatedAt":"2025-01-22T19:57:33.095Z"},"title":"New AI-Native Webchat","slug":"new-webchat","body":"We're excited to announce a complete reimagining of the Voiceflow webchat experience. This new version introduces AI-native capabilities, enhanced customization options, and flexible deployment methods to help you create more engaging conversational experiences.\n\n![](https://files.readme.io/d40480fe732539569c80a6019711b5a97a48f771e452f2ae4e96d1fa645aeea8-CleanShot_2025-01-22_at_12.27.41.png)\n\n### AI-Native\n\nOur webchat has been rebuilt from the ground up to provide a more natural, AI-driven conversation experience:\n\n- **Streaming Text Support**: Experience real-time message generation with character-by-word streaming, creating a more engaging and dynamic conversation flow. Users can see responses being crafted in real-time, similar to popular AI chat interfaces.\n\n- **AI Disclaimers**: Built-in support for displaying AI disclosure messages and customizable AI usage notifications to maintain transparency with your users.\n\n### Enhanced Customization\n\nWe've significantly expanded the customization capabilities to give you more control over your chat interface:\n\n#### Interface Types\n\nYou can now choose from three distinct interface modes:\n\n- **Widget**: Traditional chat window that appears in the corner of your website\n- **Popover**: Full-screen chat experience that overlays your content\n- **Embed**: Seamlessly integrate the chat interface directly into your webpage layout\n\n![](https://files.readme.io/fd18d87781702534443f2327e46efef82b3629b0f1ef76c63d8c7698f3141c2b-CleanShot_2025-01-22_at_12.28.42.png)\n\n#### Visual Customization\n\nThe new version introduces comprehensive styling options:\n\n- **Color System**:\n - Expanded colour palette support with primary, secondary, and accent colour definitions\n\n- **Typography**:\n - Custom font family support\n\n- **Launcher Variations**:\n - Classic bubble launcher with customizable icons\n - Button-style launcher with text support\n\n### Important Notes\n\n- **Chat Persistence**: Now configured through the snippet rather than UI settings.\n- **Custom CSS**: Maintained compatibility with most existing class names.\n- **Proactive Messages**: Temporarily unavailable in this release, with support coming soon\n\nYou can find more details [here](https://docs.voiceflow.com/docs/web-chat-migration). \n\n### Migration\n\nFor detailed instructions on migrating from the legacy webchat, please refer to our [Migration Guide](https://docs.voiceflow.com/docs/web-chat-migration).","type":"added","hidden":false,"revision":12,"_id":"678ff8ec015c990039f28968","user":{"name":"Zoran Slamkov","_id":"61f2f6029da79900713a151a"},"project":"61f2f6237da66107c6124fbe","createdAt":"2025-01-22T18:43:00.000Z","updatedAt":"2025-01-22T19:57:32.581Z","lastUpdatedHash":"f2616a4975f81b7cd64a04293212d79a83c5f604","__v":0},{"metadata":{"image":[],"title":"","description":"","keywords":""},"mdx":{"altBody":"","status":"rdmd"},"algolia":{"recordCount":4,"publishPending":false,"updatedAt":"2025-01-21T13:16:33.607Z"},"title":"Function libraries, starter templates and ElevenLabs support","slug":"function-libraries-starter-templates-and-elevenlabs-support","body":"### Function Libraries\n\nIntegrate your agent with your favorite tools using our new function libraries. Access pre-built functions for popular platforms like Hubspot, Intercom, Shopify, Zendesk, and Zapier. These functions, sourced from Voiceflow and the community, make it easier than ever to connect Rev with your existing workflows. Showcase readily available integrations to your team and clients.\n\n![](https://files.readme.io/38302c5867521b729b5528f3a368185f789faceaa26f56b2a5299439aba63f35-image.png)\n\n<br />\n\n### Transcript Review Hotkeys\n\nReviewing transcripts just got faster and more efficient. You can now press `R` to mark a transcript as Reviewed or `S` to Save it for Later. These handy shortcut keys are perfect for power users who review a high volume of transcripts.\n\n### Project Starter Templates\n\nGetting started is now a breeze. When creating a new project, choose from a set of templates tailored for common use cases like customer support, ecommerce support, and scheduling. These templates help you hit the ground running without the need for extensive setup and customization. Ideal for new users and busy teams.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/77882a5a4f443a06191533ec4c69abed39b0c26854b7689117bc4c475026d04f-image.png\",\n null,\n \"\"\n ],\n \"align\": \"center\",\n \"sizing\": \"50% \"\n }\n ]\n}\n[/block]\n\n\n<br />\n\n### Expanded Voice Support\n\nWe now offer an even greater selection of natural-sounding AI voices. We've added support for a variety of new options from ElevenLabs and Rime. Please note that using these voices consumes AI tokens. Check them out for your projects that could benefit from additional voice choices.\n\n![](https://files.readme.io/74208dd702b61a9b683d9277b111a1c4406e74fb672a0b1f477d94c5c0e5cb29-CleanShot_2025-01-21_at_08.15.32.png)","type":"added","hidden":false,"revision":3,"_id":"678f9dd2a372d50012f5b30c","createdAt":"2025-01-17T13:08:00.000Z","user":{"name":"Zoran Slamkov","_id":"61f2f6029da79900713a151a"},"project":"61f2f6237da66107c6124fbe","updatedAt":"2025-01-21T13:16:33.034Z","lastUpdatedHash":"3d802b24bfde3b5ccfdd7becc1be4ada640cde24","__v":0},{"metadata":{"image":[],"title":"","description":"","keywords":""},"mdx":{"altBody":"","status":"rdmd"},"algolia":{"recordCount":1,"publishPending":false,"updatedAt":"2025-01-08T18:40:22.766Z"},"title":"Important Update: Deprecation of AI Response and AI Set Steps","slug":"important-update-deprecation-of-ai-response-and-ai-set-steps","body":"This is an important update to our platform. As part of our ongoing commitment to enhancing your experience and providing the most advanced tools for AI agent development, **we have made the decision to deprecate the AI Response and AI Set steps.**\n\nWhat does this mean for you?\n\n- **On February 4th, 2025**, the AI Response and AI Set steps will be disabled from the step toolbar in the Voiceflow interface to encourage users to move away of these deprecated steps. **Existing steps will remain untouched and will continue working as per normal.**\n- **On June 3rd, 2025**, these steps will no longer be supported. Any existing projects using these steps will need to be migrated to the new [Prompt](https://docs.voiceflow.com/docs/prompt-step) and [Set](https://docs.voiceflow.com/docs/variables-set) steps. **We will be sending out additional communication in advance to the sunset date.**\n\nWe understand that this change may require some adjustments to your workflow, but rest assured that we are here to support you throughout this transition. The new Prompt and Set steps, along with our powerful Prompt CMS, offer even more flexibility and control over your conversational experiences.\n\nSome key benefits of the new approach include:\n\n- **Centralized prompt management: **[The Prompt CMS](https://docs.voiceflow.com/docs/prompts-cms-and-editor) serves as a hub for all your prompts, making it easy to create, edit, and reuse them across your projects.\n- **Advanced prompt configuration**: Leverage system prompts, message pairs, conversation history, and variables to craft highly contextual and dynamic responses.\n- **Seamless integration:** The Prompt step allows you to bring your prompts directly into your conversation flows, while the Set step lets you assign prompt outputs to variables for enhanced logic and control.\n- **Continued innovation:** We are committed to expanding the capabilities of these new features, with exciting updates planned for the near future.\n\nFor those using the Knowledge Base, we recommend transitioning to the[ KB Search step](https://docs.voiceflow.com/docs/kb-search). This step allows you to query your Knowledge Base and feed the results into a prompt, enabling even more intelligent and relevant responses.\n\n**To help guide you through migrating from the AI steps to the Prompt step, check our walkthrough below:**\n\n[block:embed]\n{\n \"html\": \"<iframe class=\\\"embedly-embed\\\" src=\\\"//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F8zv8le6VApc%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D8zv8le6VApc&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2F8zv8le6VApc%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube\\\" width=\\\"854\\\" height=\\\"480\\\" scrolling=\\\"no\\\" title=\\\"YouTube embed\\\" frameborder=\\\"0\\\" allow=\\\"autoplay; fullscreen; encrypted-media; picture-in-picture;\\\" allowfullscreen=\\\"true\\\"></iframe>\",\n \"url\": \"https://www.youtube.com/watch?v=8zv8le6VApc\",\n \"title\": \"AI in Voiceflow is Changing: Upgrade to the New Prompt Step\",\n \"favicon\": \"https://www.youtube.com/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/8zv8le6VApc/hqdefault.jpg\",\n \"provider\": \"youtube.com\",\n \"href\": \"https://www.youtube.com/watch?v=8zv8le6VApc\",\n \"typeOfEmbed\": \"youtube\"\n}\n[/block]\n\n\nWe value your feedback and are here to address any questions or concerns you may have. Our team is dedicated to ensuring a smooth transition and helping you unlock the full potential of these powerful new features.\n\nThank you for your understanding and continued support. We are excited about the future of conversational AI development on Voiceflow and look forward to seeing the incredible experiences you will create with these enhanced capabilities.\n\nBest regards,\n\nVoiceflow","type":"deprecated","hidden":false,"revision":14,"_id":"674e06fcd327df003e531beb","user":{"name":"Zoran Slamkov","_id":"61f2f6029da79900713a151a"},"project":"61f2f6237da66107c6124fbe","createdAt":"2025-01-08T18:14:00.000Z","updatedAt":"2025-01-08T18:40:22.255Z","lastUpdatedHash":"3530bcd6277bb7fe62983c05a595849f7e966840","__v":0},{"metadata":{"image":[],"title":"","description":"","keywords":""},"mdx":{"altBody":"","status":"rdmd"},"algolia":{"recordCount":2,"publishPending":false,"updatedAt":"2025-01-07T15:57:00.989Z"},"title":"API Step V2","slug":"api-step-redesign","body":"We're introducing a new [API step ](https://docs.voiceflow.com/docs/api-step)with a cleaner, more intuitive interface for configuring your API requests. _While the existing API step remains fully functional, we recommend trying out the new version at your earliest convenience._\n\n![](https://files.readme.io/44f3853c0e1910a5b5b4a582acad01b4f1354577a209b32d376750bb7b474013-image.png)\n\n## Project Data Changes\n\nFor users working with our API programmatically, we've included the new step type definition below:\n\n```typescript\ntype CodeText = (\n | string\n | {\n variableID: string;\n }\n | {\n entityID: string;\n }\n)[];\n\ninterface MarkupSpan {\n text: Markup;\n attributes?: Record<string, unknown> | undefined;\n}\n\ntype Markup = (\n | string\n | {\n variableID: string;\n }\n | {\n entityID: string;\n }\n | MarkupSpan\n)[];\n\ntype ApiV2Node = {\n type: \"api-v2\";\n data: {\n name: string;\n url?: Markup | null | undefined;\n headers?: Array<{ id: string; key: string; value: Markup }> | undefined;\n httpMethod: \"get\" | \"post\" | \"put\" | \"patch\" | \"delete\";\n queryParameters?: Array<{ id: string; key: string; value: Markup }> | undefined;\n responseMappings?: Array<{ id: string; path: string; variableID: string }> | undefined;\n body?:\n | {\n type: \"form-data\";\n formData: Array<{ id: string; key: string; value: Markup }>;\n }\n | {\n type: \"params\";\n params: Array<{ id: string; key: string; value: Markup }>;\n }\n | {\n type: \"raw-input\";\n content: CodeText;\n }\n | null\n | undefined;\n fallback?:\n | {\n path: boolean;\n pathLabel: string;\n }\n | null\n | undefined;\n portsV2: {\n byKey: Record\n string,\n {\n type: string;\n id: string;\n target: string | null;\n }\n >;\n };\n };\n nodeID: string;\n coords?: [number, number] | undefined;\n};\n\n```","type":"improved","hidden":false,"revision":8,"_id":"6761a2ba233435006c441541","user":{"name":"Zoran Slamkov","_id":"61f2f6029da79900713a151a"},"project":"61f2f6237da66107c6124fbe","createdAt":"2024-12-17T16:11:38.667Z","updatedAt":"2025-01-07T15:57:00.549Z","lastUpdatedHash":"4f7cd92226f9656d0285e7c9d21a2e357b20e9cd","__v":0},{"metadata":{"image":[],"title":"","description":"","keywords":""},"mdx":{"altBody":"","status":"rdmd"},"algolia":{"recordCount":2,"publishPending":false,"updatedAt":"2024-12-06T01:49:02.083Z"},"title":"Introducing Claude Haiku 3.5 and Streamlining Model Selection","slug":"introducing-claude-haiku-35-and-streamlining-model-selection","body":"## Added\n\nWe've added support for Anthropic's **Claude Haiku 3.5 model**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/35fe03d754aaba2d40518407d6397f97fe911d0426127f74f343b5ea484c9003-CleanShot_2024-12-05_at_13.50.152x.png\",\n null,\n \"\"\n ],\n \"align\": \"center\",\n \"sizing\": \"50% \"\n }\n ]\n}\n[/block]\n\n\nYou can now select Claude Haiku 3.5 when creating or editing your agents, allowing you to:\n\n- Benefit from improved performance and enhanced conversational abilities\n- Create more engaging and human-like interactions\n\n## Updated\n\nTo streamline model selection and encourage the use of the latest models, we've hidden Claude Sonnet 3.0 and Haiku 3.0 from the model dropdown. \n\nDon't worry - this change won't affect any existing agents using these models. You can continue to use and edit them without interruption.","type":"added","hidden":false,"revision":9,"_id":"6751f224a90f22006fa4e7f5","user":{"name":"Zoran Slamkov","_id":"61f2f6029da79900713a151a"},"project":"61f2f6237da66107c6124fbe","createdAt":"2024-12-05T18:34:12.545Z","updatedAt":"2024-12-06T01:49:01.666Z","lastUpdatedHash":"983159612f7d9d61b20c6d5e0f16db2ae723e5d5","__v":0},{"metadata":{"image":[],"title":"","description":"","keywords":""},"mdx":{"altBody":"","status":"rdmd"},"algolia":{"recordCount":2,"publishPending":false,"updatedAt":"2024-12-04T17:54:19.423Z"},"title":"Document Metadata - Update Routes","slug":"document-metadata-update-routes","body":"### Added\n\n- **Document Metadata Update** - New PATCH endpoint `/v1/knowledge-base/docs/{documentID}` to update metadata for entire documents\n - Updates metadata across all chunks simultaneously\n - Note: Not supported for documents of type 'table'\n\n- **Chunk Metadata Update** - New PATCH endpoint `/v1/knowledge-base/docs/{documentID}/chunk/{chunkID}` to update metadata for specific chunks\n - 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