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Virtual Urgent Care | Mass General Brigham
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target="_self">Overview</a> </li> <li class="cmp-global-header-main-nav-expanded-childHeader"> Our Virtual Care Options </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care/virtual-urgent-care" target="_self" class="internal"> <span>Virtual Urgent Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care/virtual-visits" target="_self" class="internal"> <span>Virtual Visits for Primary & Specialty Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care/online-second-opinions" target="_self" class="internal"> <span>Online Second Opinions</span> </a> </li> </ul> </li> </ul> </div> </li> <li class="cmp-global-header-mobile-section-nav-header"> <button type="button" aria-expanded="false" class="cmp-global-mobile-nav-toggle-btn 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<span>Hospital Research Institutes</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/artificial-intelligence" target="_self" class="internal"> <span>Artificial Intelligence</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/gene-cell-therapy" target="_self" class="internal"> <span>Gene and Cell Therapy Institute</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/personalized-medicine" target="_self" class="internal"> <span>Personalized Medicine</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/population-health" target="_self" class="internal"> <span>Population Health</span> </a> </li> </ul> 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data-cmp-data-layer="{"languagenavigation-fa227e6235-item-e6c7b85345":{"@type":"aem-mgb/components/languagenavigation/item","repo:modifyDate":"2022-09-07T21:29:19Z","dc:title":"Español","xdm:linkURL":"/es"}}"> <a data-cmp-clickable class="cmp-languagenavigation__item-link" hreflang="es" lang="es" rel="alternate" href="/es">Español</a> </li> <li class="cmp-languagenavigation__item cmp-languagenavigation__item--countrycode-CN cmp-languagenavigation__item--langcode-zh-CN cmp-languagenavigation__item--level-0" data-cmp-data-layer="{"languagenavigation-fa227e6235-item-d003053324":{"@type":"aem-mgb/components/languagenavigation/item","repo:modifyDate":"2024-01-16T19:24:55Z","dc:title":"中文","xdm:linkURL":"/zh_cn"}}"> <a data-cmp-clickable class="cmp-languagenavigation__item-link" hreflang="zh-CN" lang="zh-CN" rel="alternate" href="/zh_cn">中文</a> </li> </ul> </nav> </div> <span class="sr-only">Language selector navigation menu.</span> </div> </div> </li> </ul> </nav> </div> <!-- Example code of reading the section utility links - to be modified --> <div class="cmp-nav-item-utility-link-wrap-mobile sectionItem-0"> <a class="cmp-nav-item-utility-link" href="/en/about/giving" target="_self"> Giving to Mass General Brigham </a> </div> <div class="cmp-nav-item-utility-link-wrap-mobile sectionItem-1"> <a class="cmp-nav-item-utility-link" href="/en/about/giving" target="_self"> Giving to Mass General Brigham </a> </div> <div class="cmp-nav-item-utility-link-wrap-mobile sectionItem-2"> <a class="cmp-nav-item-utility-link" href="/en/about/giving" target="_self"> Giving to Mass General Brigham </a> </div> <div class="cmp-nav-item-utility-link-wrap-mobile sectionItem-3"> <a class="cmp-nav-item-utility-link" href="/en/about/giving" target="_self"> Giving to Mass General Brigham </a> </div> <!-- End example code --> <nav class="cmp-global-header-mobile-utility-nav" role="navigation" aria-label="Utility"> <span class="sr-only" id="global-main-nav-mobile-label">Main Navigation Links</span> <div class="cmp-global-header-mobile-utility-top-links-container"> <ul class="cmp-global-header-mobile-utility-links-wrapper"> <li> <a href="/en/patient-care/patient-visitor-information/appointments" class="cmp-global-header-mobile-utility-links-button " target="_self"> Request an appointment </a> </li> <li> <a href="https://patientgateway.massgeneralbrigham.org/" class="cmp-global-header-mobile-utility-links-button external-link" target="_blank"> Log in to Patient Gateway </a> </li> <li> <a href="https://doctors.massgeneralbrigham.org/search" class="cmp-global-header-mobile-utility-links-button " target="_self"> Find a doctor </a> </li> <li> <a href="/en/patient-care/services-and-specialties/find-a-location" class="cmp-global-header-mobile-utility-links-button " target="_self"> Find a location </a> </li> </ul> </div> <div class="cmp-global-header-mobile-utility-bottom-links-container"> <span class="sr-only" id="global-utility-links-mobile-label">Utility Links</span> <div class="cmp-global-header-mobile-utility-links-wrapper"> </div> </div> </nav> </div> </div> <div class="cmp-global-sticky-spacer"></div> </div> </div> </div> </div> </div> </header> <div class="breadcrumb aem-GridColumn aem-GridColumn--default--12"> <nav id="breadcrumb-7f1e4eb6f2" class="cmp-breadcrumb" aria-label="Breadcrumb" data-cmp-data-layer="{"breadcrumb-7f1e4eb6f2":{"@type":"aem-mgb/components/breadcrumb","repo:modifyDate":"2024-08-19T22:04:55Z"}}" role="navigation"> <ol class="cmp-breadcrumb__list" itemscope itemtype="http://schema.org/BreadcrumbList"> <li class="cmp-breadcrumb__item" data-cmp-data-layer="{"breadcrumb-7f1e4eb6f2-item-fba7cee089":{"@type":"aem-mgb/components/breadcrumb/item","repo:modifyDate":"2022-09-07T21:28:23Z","dc:title":"Patient Care","xdm:linkURL":"/en/patient-care"}}" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="cmp-breadcrumb__item-link" itemprop="item" data-cmp-clickable href="/en/patient-care"> <span itemprop="name">Patient Care</span> </a> <meta itemprop="position" content="1"/> </li> <li class="cmp-breadcrumb__item" data-cmp-data-layer="{"breadcrumb-7f1e4eb6f2-item-a90aa2cabc":{"@type":"aem-mgb/components/breadcrumb/item","repo:modifyDate":"2023-10-31T16:20:49Z","dc:title":"Virtual Care Options & Telehealth Appointments","xdm:linkURL":"/en/patient-care/virtual-care"}}" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="cmp-breadcrumb__item-link" itemprop="item" data-cmp-clickable href="/en/patient-care/virtual-care"> <span itemprop="name">Virtual Care Options & Telehealth Appointments</span> </a> <meta itemprop="position" content="2"/> </li> <li class="cmp-breadcrumb__item cmp-breadcrumb__item--active" aria-current="page" data-cmp-data-layer="{"breadcrumb-7f1e4eb6f2-item-a7c86199fe":{"@type":"aem-mgb/components/breadcrumb/item","repo:modifyDate":"2024-04-29T13:39:48Z","dc:title":"Virtual Urgent Care","xdm:linkURL":"/en/patient-care/virtual-care/virtual-urgent-care"}}" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <span itemprop="name">Virtual Urgent Care</span> <meta itemprop="position" content="3"/> </li> </ol> </nav> </div> <div class="alert cmp-alert cmp-alert-page aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-alert-main-container"> <div class="cmp-alert-container hidden" role="alert" tabindex="-1"> <div class="cmp-alert-content"> <div class="cmp-alert-icon-container"></div> <div class="cmp-alert-content-container"> <div class="cmp-alert-closed"> <h2 class="cmp-alert-primary-title"></h2> <div class="cmp-alert-body-toggle-icon-container"> <button class="cmp-alert-body-toggle-icon cmp-alert-body-toggle-icon-expand hidden" type="button" aria-expanded="false"><span class="sr-only">More alert details</span></button> </div> </div> <div> <div class="cmp-alert-body alert-hidden"> <div class="cmp-alert-body-content"> <div class="cmp-alert-body-title"></div> <div class="cmp-alert-body-details-container"></div> </div> <div class="cmp-alert-body-button-container"> <div class="global-button button cmp-injectedComponent"> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-dynamic-alert-container" data-service-url="/content/mgb-global/global/en/patient-care/virtual-care/virtual-urgent-care.dynamic-alerts.json"></div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-80004b11e5" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="hero-banner global-extended-teaser teaser cmp-hero-banner cmp-basic-hero-no-image-no-teal-border aem-GridColumn aem-GridColumn--default--12"> <div id="teaser-f47496467e" class="cmp-teaser " data-cmp-data-layer="{"teaser-f47496467e":{"@type":"core/wcm/components/teaser/v2/teaser","repo:modifyDate":"2024-08-19T22:04:55Z","dc:title":" Virtual Urgent Care","dc:description":"<p>We offer convenient, high-quality virtual urgent care services for many health conditions and minor injuries. Available for individuals ages 3 and up. </p>\r\n"}}" role="region" aria-label="Featured Content"> <div class="cmp-teaser__content" data-teaser-id="teaser-f47496467e"> <div class="cmp-hero-banner-text-animation-wrapper"> <div class="cmp-hero-banner-text-animation-content"> <h1 class="cmp-teaser__title"> Virtual Urgent Care </h1> <div class="cmp-teaser__description"><p>We offer convenient, high-quality virtual urgent care services for many health conditions and minor injuries. Available for individuals ages 3 and up. </p> </div> </div> </div> <div class="cmp-teaser__action-container"> <a class="cmp-teaser__action-link " id="teaser-f47496467e-cta-98c61d7997" data-cmp-data-layer="{"teaser-f47496467e-cta-98c61d7997":{"@type":"aem-mgb/components/hero-banner/cta","dc:title":"Schedule virtual urgent care ","xdm:linkURL":"https://patientgateway.massgeneralbrigham.org/mychart-prd/anonymoustelehealth"}}" data-cmp-clickable href="https://patientgateway.massgeneralbrigham.org/mychart-prd/anonymoustelehealth">Schedule virtual urgent care </a> </div> </div> </div> </div> <div class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> </div> <div class="vertical-spacer aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-vertical-spacer cmp-space-small" aria-hidden="true"></div> </div> <div class="jump-links aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-jump-links"> <div class="cmp-jump-links-container"> <div class="cmp-jump-links-title" id="cmp-jump-links-title"> Jump to: </div> <nav aria-labelledby="cmp-jump-links-title"> <ul class="cmp-jump-links-list"> <li class="cmp-jump-links-section-item" data-section-id="about-virtual-urgent-care"> <a href="#about-virtual-urgent-care" class="cmp-jump-links-link"> About virtual urgent care </a> </li> <li class="cmp-jump-links-section-item" data-section-id="conditions-treated"> <a href="#conditions-treated" class="cmp-jump-links-link"> Conditions treated </a> </li> <li class="cmp-jump-links-section-item" data-section-id="faq"> <a href="#faq" class="cmp-jump-links-link"> FAQ </a> </li> <li class="cmp-jump-links-section-item" data-section-id="articles"> <a href="#articles" class="cmp-jump-links-link"> Related articles </a> </li> </ul> </nav> </div> </div> <div class="cmp-global-sticky-spacer"></div> </div> </div> </div> </div> <div class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> </div> <div class="container responsivegrid cmp-container-1440-no-gutters aem-GridColumn aem-GridColumn--default--12"> <div id="container-3f70bc72c9" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid cmp-container-1440-gutters aem-GridColumn aem-GridColumn--default--12"> <div id="container-d8c7de011e" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="custom-links aem-GridColumn aem-GridColumn--default--12"><div> <div class="cmp-alt-list-view"> <ul class="cmp-alt-list-view__list cmp-alt-list__columns-two"> <!-- links could be in 1 or 2 or 3 columns --> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/ar/patient-care/virtual-urgent-care" target="_self"> الاطلاع على المستند باللغة العربية </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/zh/virtual-urgent-care" target="_self"> 查看中文版本 </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/ht/virtual-urgent-care" target="_self"> Gade nan Kreyòl Ayisyen </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/pt-br/virtual-urgent-care" target="_self"> Exibir em português </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/es/virtual-care/virtual-urgent-care" target="_self"> Ver en español </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/ru/virtual-urgent-care" target="_self"> Смотреть на русском языке </a> </li> </ul> </div> </div> </div> <div class="vertical-spacer aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-vertical-spacer cmp-space-small" aria-hidden="true"></div> </div> <div class="global-extended-teaser teaser cmp-global-teaser-featured-lead-in-with-image aem-GridColumn aem-GridColumn--default--12"> <div id="about-virtual-urgent-care" class="cmp-teaser" data-cmp-data-layer="{"about-virtual-urgent-care":{"@type":"core/wcm/components/teaser/v2/teaser","repo:modifyDate":"2024-08-19T22:04:54Z","dc:title":"About virtual urgent care","dc:description":"<p><b>Hours:</b></p>\r\n<ul>\r\n<li>7 a.m.–11 p.m.</li>\r\n<li>7 days a week, including holidays</li>\r\n</ul>\r\n<p>Virtual urgent care allows patients to connect by video with Mass General Brigham <a title=\"urgent care\" href=\"https://www.massgeneralbrigham.org/en/patient-care/services-and-specialties/urgent-care\" target=\"_blank\">urgent care</a> providers, and discuss any health concerns that do not require emergency care, such as minor illnesses and injuries. Patients can receive one-on-one care from our board-certified and specially trained medical providers, without leaving their homes.</p>\r\n<p>Our online urgent care services are available to anyone with an internet connection and compatible device (smart phone, tablet, or computer). Virtual urgent care is conducted over a secure health care platform, ensuring privacy and confidentiality.&nbsp;</p>\r\n"}}"> <div class="cmp-teaser__content"> <h2 class="cmp-teaser__title"> About virtual urgent care </h2> <div class="cmp-teaser__description"><p><b>Hours:</b></p> <ul><li>7 a.m.–11 p.m.</li><li>7 days a week, including holidays</li></ul> <p>Virtual urgent care allows patients to connect by video with Mass General Brigham <a title="urgent care" href="https://www.massgeneralbrigham.org/en/patient-care/services-and-specialties/urgent-care" target="_blank" rel="noopener noreferrer">urgent care</a> providers, and discuss any health concerns that do not require emergency care, such as minor illnesses and injuries. Patients can receive one-on-one care from our board-certified and specially trained medical providers, without leaving their homes.</p> <p>Our online urgent care services are available to anyone with an internet connection and compatible device (smart phone, tablet, or computer). Virtual urgent care is conducted over a secure health care platform, ensuring privacy and confidentiality. </p> </div> </div> <div class="cmp-teaser__image teaser__image-active"> <div data-cmp-is="image" data-cmp-src="/content/mgb-global/global/en/patient-care/virtual-care/virtual-urgent-care/_jcr_content/root/container_1551389742/container_copy/global_extended_teas.coreimg{.width}.png/1724105094345/virtual-urgent-care-icon-520x520.png" data-asset-id="41b67f9a-a866-42c7-870c-44c6cbc74a2c" data-cmp-filereference="/content/dam/mgb-global/en/patient-care/images/virtual-urgent-care-icon-520x520.png" id="about-virtual-urgent-care-image" data-cmp-data-layer="{"about-virtual-urgent-care-image":{"@type":"aem-mgb/components/image","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:linkURL":"/en/patient-care/virtual-care/virtual-urgent-care","image":{"repo:id":"41b67f9a-a866-42c7-870c-44c6cbc74a2c","repo:modifyDate":"2023-06-28T23:59:46Z","@type":"image/png","repo:path":"/content/dam/mgb-global/en/patient-care/images/virtual-urgent-care-icon-520x520.png","xdm:smartTags":{"love":0.5125426650047302,"symbol":0.5739022493362427,"concept":0.5883684158325195,"icon":0.6166959404945374,"sign":0.5735772252082825,"isolated":0.5296556353569031,"laptop":0.5253509283065796,"red":0.5480488538742065,"computer":0.5574771165847778,"white":0.5869085788726807,"design":0.5740370154380798,"electronic":0.5304676294326782,"vector":0.6201608180999756,"element":0.5620015859603882,"digital":0.5440605878829956,"art":0.5513348579406738,"business":0.6317868232727051,"black":0.5848314166069031,"monitor":0.5513506531715393,"abstract":0.5548216104507446,"pc":0.5364949703216553,"blue":0.5251383781433105,"background":0.5430013537406921,"illustration":0.5679706335067749,"male":0.5134496688842773}}}}" data-cmp-hook-image="imageV3" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/content/mgb-global/global/en/patient-care/virtual-care/virtual-urgent-care/_jcr_content/root/container_1551389742/container_copy/global_extended_teas.coreimg.png/1724105094345/virtual-urgent-care-icon-520x520.png" loading="lazy" class="cmp-image__image" itemprop="contentUrl" width="520" height="520" alt="Line art of physicians on a destop computer screen and a cell phone screen."/> </div> </div> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-743f50701c":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:text":"<p><b>Who can use virtual urgent care:</b></p>\r\n<p>Virtual urgent care is available to patients aged 3 and up in Massachusetts and New Hampshire. Individuals under 18 years of age must be accompanied by a parent or guardian.&nbsp;</p>\r\n<p><b>Cost:</b></p>\r\n<ul>\r\n<li>The cost of virtual urgent care services will vary depending on your health plan type. Please refer to the&nbsp;<a href=\"https://www.massgeneralbrigham.org/en/patient-care/services-and-specialties/urgent-care/mass-general-brigham-urgent-care/insurance-patient-tools\">list of insurances we accept</a>. If you have any questions, please contact the Member Services Department of your health plan for specific details regarding your coverage. </li>\r\n<li>Self-pay patients are charged $79 for a virtual urgent care visit, and payment will be requested at the time of the visit. This fee specifically covers the virtual visit and does not include any additional costs, such as lab charges, imaging orders, additional visits, or referrals.&nbsp;&nbsp;</li>\r\n</ul>\r\n"}}" id="text-743f50701c" class="cmp-text"> <p><b>Who can use virtual urgent care:</b></p> <p>Virtual urgent care is available to patients aged 3 and up in Massachusetts and New Hampshire. Individuals under 18 years of age must be accompanied by a parent or guardian. </p> <p><b>Cost:</b></p> <ul> <li>The cost of virtual urgent care services will vary depending on your health plan type. Please refer to the <a href="https://www.massgeneralbrigham.org/en/patient-care/services-and-specialties/urgent-care/mass-general-brigham-urgent-care/insurance-patient-tools">list of insurances we accept</a>. If you have any questions, please contact the Member Services Department of your health plan for specific details regarding your coverage. </li> <li>Self-pay patients are charged $79 for a virtual urgent care visit, and payment will be requested at the time of the visit. This fee specifically covers the virtual visit and does not include any additional costs, such as lab charges, imaging orders, additional visits, or referrals. </li> </ul> </div> </div> <div class="accordion panelcontainer aem-GridColumn aem-GridColumn--default--12"> <div id="accordion-e44235d4ce" class="cmp-accordion" data-cmp-is="accordion" data-cmp-data-layer="{"accordion-e44235d4ce":{"shownItems":[],"@type":"core/wcm/components/accordion/v1/accordion","repo:modifyDate":"2024-08-19T22:04:54Z"}}" data-placeholder-text="false"> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-e44235d4ce-item-351b6987a5":{"@type":"aem-mgb/components/accordion/item","dc:title":"More information about the cost of virtual urgent care"}}" id="accordion-e44235d4ce-item-351b6987a5"> <h3 class="cmp-accordion__header"> <button id="accordion-e44235d4ce-item-351b6987a5-button" class="cmp-accordion__button" aria-controls="accordion-e44235d4ce-item-351b6987a5-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">More information about the cost of virtual urgent care</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-e44235d4ce-item-351b6987a5-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-e44235d4ce-item-351b6987a5-button"><div class="container responsivegrid cmp-container-1440-no-gutters"> <div id="container-351b6987a5" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-d07742491a":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:text":"<p>Mass General Brigham will work with your health plan to bill for any amount owed after your visit. By participating in a virtual urgent care visit with Mass General Brigham, you agree to be financially responsible for the services provided to you. If it is later determined that your insurance coverage changed or was not active on the day of your visit, or does not cover virtual urgent care services, you agree to be financially responsible for the visit and authorize Mass General Brigham to charge you the cost of the service.</p>\r\n"}}" id="text-d07742491a" class="cmp-text"> <p>Mass General Brigham will work with your health plan to bill for any amount owed after your visit. By participating in a virtual urgent care visit with Mass General Brigham, you agree to be financially responsible for the services provided to you. If it is later determined that your insurance coverage changed or was not active on the day of your visit, or does not cover virtual urgent care services, you agree to be financially responsible for the visit and authorize Mass General Brigham to charge you the cost of the service.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-f942379aa2":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:text":"<hr style=\"margin: 2rem 0; border: 0; border-top: 2px solid #009CA6;\">\r\n\r\n"}}" id="text-f942379aa2" class="cmp-text"> <hr style="margin: 2rem 0; border: 0; border-top: 2px solid #009CA6;"> </div> </div> <div class="global-button button cmp-button-global-blue-white aem-GridColumn aem-GridColumn--default--12"> <a id="button-198d4ccfd6" class="cmp-button" href="#faq" target="_self" data-cmp-clickable data-cmp-data-layer="{"button-198d4ccfd6":{"@type":"core/wcm/components/button/v2/button","repo:modifyDate":"2024-08-19T22:04:54Z","dc:title":"Learn how to prepare for your visit and what to expect","xdm:linkURL":"#faq"}}"> <span class="cmp-button-text">Learn how to prepare for your visit and what to expect</span> <!-- Not Phone/Download Icon --> <!-- Chevron Icon Right--> <svg aria-hidden="true" class="cmp-button-icon" viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" fill="currentColor" d="M19.549 16 11.29 7.706a1 1 0 0 1 1.418-1.412l8.96 9a.997.997 0 0 1 0 1.412l-8.96 9a1 1 0 1 1-1.418-1.411L19.55 16Z"/> </svg> <!-- Chevron Icon Left--> </a> </div> <div class="global-button button cmp-button-global-white-blue aem-GridColumn aem-GridColumn--default--12"> <a id="button-8f435fe37a" class="cmp-button" href="#articles" target="_self" data-cmp-clickable data-cmp-data-layer="{"button-8f435fe37a":{"@type":"core/wcm/components/button/v2/button","repo:modifyDate":"2024-08-19T22:04:54Z","dc:title":"Read articles by our physicians","xdm:linkURL":"#articles"}}"> <span class="cmp-button-text">Read articles by our physicians</span> <!-- Not Phone/Download Icon --> <!-- Chevron Icon Right--> <svg aria-hidden="true" class="cmp-button-icon" viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" fill="currentColor" d="M19.549 16 11.29 7.706a1 1 0 0 1 1.418-1.412l8.96 9a.997.997 0 0 1 0 1.412l-8.96 9a1 1 0 1 1-1.418-1.411L19.55 16Z"/> </svg> <!-- Chevron Icon Left--> </a> </div> <div class="vertical-spacer aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-vertical-spacer cmp-space-small" aria-hidden="true"></div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"conditions-treated":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:text":"<h2>What conditions are treated?</h2>\r\n<p>Providers can diagnose, offer treatment, and prescribe medication, if medically necessary, for many health conditions including:</p>\r\n"}}" id="conditions-treated" class="cmp-text"> <h2>What conditions are treated?</h2> <p>Providers can diagnose, offer treatment, and prescribe medication, if medically necessary, for many health conditions including:</p> </div> </div> <div class="custom-links aem-GridColumn aem-GridColumn--default--12"><div> <div class="cmp-alt-list-view"> <ul class="cmp-alt-list-view__list cmp-alt-list__columns-two"> <!-- links could be in 1 or 2 or 3 columns --> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/en/about/newsroom/articles/when-to-go-to-urgent-care-for-bug-bite" target="_self"> Bug or insect bites </a> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Cold and flu</span> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Cough</span> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/en/patient-care/patient-visitor-information/covid-19" target="_self"> COVID-19 concerns </a> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Diarrhea</span> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Fever</span> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/en/about/newsroom/articles/urgent-care-for-headache" target="_self"> Headache </a> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Heartburn</span> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Mild asthma</span> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Minor injury</span> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">New back pain</span> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Painful urination</span> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Pink eye (conjunctivitis) without vision loss</span> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/en/about/newsroom/articles/virtual-urgent-care-rashes-and-blisters" target="_self"> Rash or skin infection </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/en/about/newsroom/articles/signs-and-symptoms-of-shingles" target="_self"> Shingles </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/en/about/newsroom/articles/sinus-pressure-relief" target="_self"> Sinus pressure </a> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Sore throat</span> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/en/about/newsroom/articles/sprains-and-strains" target="_self"> Sprains and strains </a> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">STI (sexually transmitted infection)</span> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/en/about/newsroom/articles/myths-and-truths-about-urinary-tract-infections" target="_self"> UTI (urinary tract infection) </a> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Tooth pain</span> </li> <li class="cmp-alt-list-view__links-list"> <span class="cmp-alt-list__text">Yeast infection</span> </li> </ul> </div> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-3e3e3aec84":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:text":"<p><b>Please note: </b>Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911.</p>\r\n"}}" id="text-3e3e3aec84" class="cmp-text"> <p><b>Please note: </b>Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911.</p> </div> </div> <div class="vertical-spacer aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-vertical-spacer cmp-space-small" aria-hidden="true"></div> </div> <div class="title aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"faq":{"@type":"aem-mgb/components/title","repo:modifyDate":"2024-08-19T22:04:54Z","dc:title":"Frequently Asked Questions"}}" id="faq" class="cmp-title"> <h2 class="cmp-title__text">Frequently Asked Questions</h2> </div> </div> <div class="faqs accordion panelcontainer aem-GridColumn aem-GridColumn--default--12"> <div id="accordion-f6c845e767" class="cmp-accordion" data-cmp-is="accordion" data-cmp-data-layer="{"accordion-f6c845e767":{"shownItems":[],"@type":"core/wcm/components/accordion/v1/accordion","repo:modifyDate":"2024-08-19T22:04:54Z"}}" data-placeholder-text="false"> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-80a102ac23":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:54Z","dc:title":"What should I expect from my virtual urgent care visit?"}}" id="accordion-f6c845e767-item-80a102ac23"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-80a102ac23-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-80a102ac23-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">What should I expect from my virtual urgent care visit?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-80a102ac23-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-80a102ac23-button"><div class="text"> <div data-cmp-data-layer="{"text-80a102ac23":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:text":"<p>You have the option to schedule a virtual urgent care appointment through <a href=\"https://patientgateway.massgeneralbrigham.org/mychart-prd/anonymoustelehealth\">Patient Gateway</a>. Simply log in and select an appointment time for either later today or tomorrow.</p>\r\n<p>You will visit with a Mass General Brigham urgent care provider through the browser on your smart phone, tablet, or computer.&nbsp;</p>\r\n<p>Your &quot;After Visit Summary&quot; will be available in your Patient Gateway.</p>\r\n<p>If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. Your Mass General Brigham care team will have access to the notes from your visit. If you have a primary care physician outside Mass General Brigham, we can share your records with your consent.</p>\r\n"}}" id="text-80a102ac23" class="cmp-text"> <p>You have the option to schedule a virtual urgent care appointment through <a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/anonymoustelehealth">Patient Gateway</a>. Simply log in and select an appointment time for either later today or tomorrow.</p> <p>You will visit with a Mass General Brigham urgent care provider through the browser on your smart phone, tablet, or computer. </p> <p>Your "After Visit Summary" will be available in your Patient Gateway.</p> <p>If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. Your Mass General Brigham care team will have access to the notes from your visit. If you have a primary care physician outside Mass General Brigham, we can share your records with your consent.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-5c1b74139e":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:54Z","dc:title":"Does Medicare cover virtual urgent care?"}}" id="accordion-f6c845e767-item-5c1b74139e"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-5c1b74139e-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-5c1b74139e-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Does Medicare cover virtual urgent care?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-5c1b74139e-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-5c1b74139e-button"><div class="text"> <div data-cmp-data-layer="{"text-5c1b74139e":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:text":"<p>Yes. Virtual urgent care is covered under Medicare Part B.</p>\r\n"}}" id="text-5c1b74139e" class="cmp-text"> <p>Yes. Virtual urgent care is covered under Medicare Part B.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-a171e2406a":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:54Z","dc:title":"Who can use virtual urgent care?"}}" id="accordion-f6c845e767-item-a171e2406a"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-a171e2406a-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-a171e2406a-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Who can use virtual urgent care?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-a171e2406a-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-a171e2406a-button"><div class="text"> <div data-cmp-data-layer="{"text-a171e2406a":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:text":"<p>Virtual urgent care visits are available to individuals (ages 3+) in Massachusetts and New Hampshire. </p>\r\n<p>Individuals ages 3 – 17 need to be accompanied by a parent, guardian or medical proxy.&nbsp;&nbsp;</p>\r\n<p>Both current patients of Mass General Brigham and new patients may use virtual urgent care.&nbsp;&nbsp;</p>\r\n"}}" id="text-a171e2406a" class="cmp-text"> <p>Virtual urgent care visits are available to individuals (ages 3+) in Massachusetts and New Hampshire. </p> <p>Individuals ages 3 – 17 need to be accompanied by a parent, guardian or medical proxy. </p> <p>Both current patients of Mass General Brigham and new patients may use virtual urgent care. </p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-ff4e4087e7":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:54Z","dc:title":"How do I prepare for my virtual urgent care visit?"}}" id="accordion-f6c845e767-item-ff4e4087e7"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-ff4e4087e7-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-ff4e4087e7-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">How do I prepare for my virtual urgent care visit?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-ff4e4087e7-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-ff4e4087e7-button"><div class="text"> <div data-cmp-data-layer="{"text-ff4e4087e7":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:54Z","xdm:text":"<p>To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following features:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p>\r\n<ul>\r\n<li> A working camera, speakers and microphone</li>\r\n<li>The most recent versions of any internet browser you plan to use</li>\r\n</ul>\r\n<p>It is recommended that you arrive to your virtual visit 15 minutes early to ensure your technology is working properly and troubleshoot any issues.&nbsp;&nbsp;</p>\r\n<p>It is also recommended that you find a quiet and private place to have your virtual urgent care visit.</p>\r\n"}}" id="text-ff4e4087e7" class="cmp-text"> <p>To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following features: </p> <ul> <li> A working camera, speakers and microphone</li> <li>The most recent versions of any internet browser you plan to use</li> </ul> <p>It is recommended that you arrive to your virtual visit 15 minutes early to ensure your technology is working properly and troubleshoot any issues. </p> <p>It is also recommended that you find a quiet and private place to have your virtual urgent care visit.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-2270c17ece":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:55Z","dc:title":"How do I sign up for Patient Gateway if I don't already have an account?"}}" id="accordion-f6c845e767-item-2270c17ece"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-2270c17ece-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-2270c17ece-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">How do I sign up for Patient Gateway if I don't already have an account?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-2270c17ece-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-2270c17ece-button"><div class="text"> <div data-cmp-data-layer="{"text-2270c17ece":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:55Z","xdm:text":"<p>Please learn more about how to <a title=\"enroll in patient gateway\" href=\"https://www.massgeneralbrigham.org/en/patient-care/patient-visitor-information/patient-gateway?pk_vid=bc3dd16eab45af5416976607498c9b75\" target=\"_blank\">enroll in Patient Gateway</a> and download the app.&nbsp;</p>\r\n"}}" id="text-2270c17ece" class="cmp-text"> <p>Please learn more about how to <a title="enroll in patient gateway" href="https://www.massgeneralbrigham.org/en/patient-care/patient-visitor-information/patient-gateway?pk_vid=bc3dd16eab45af5416976607498c9b75" target="_blank">enroll in Patient Gateway</a> and download the app. </p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-0e6ee947aa":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:55Z","dc:title":"How do I get my discharge instructions?"}}" id="accordion-f6c845e767-item-0e6ee947aa"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-0e6ee947aa-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-0e6ee947aa-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">How do I get my discharge instructions?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-0e6ee947aa-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-0e6ee947aa-button"><div class="text"> <div data-cmp-data-layer="{"text-0e6ee947aa":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:55Z","xdm:text":"<p>Your After Visit Summary will be available through Mass General Brigham Patient Gateway. If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. You can also find information about <a title=\"enroll in patient gateway\" href=\"https://www.massgeneralbrigham.org/en/patient-care/patient-visitor-information/patient-gateway?pk_vid=bc3dd16eab45af5416976607498c9b75\" target=\"_blank\">how to enroll here</a>.</p>\r\n"}}" id="text-0e6ee947aa" class="cmp-text"> <p>Your After Visit Summary will be available through Mass General Brigham Patient Gateway. If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. You can also find information about <a title="enroll in patient gateway" href="https://www.massgeneralbrigham.org/en/patient-care/patient-visitor-information/patient-gateway?pk_vid=bc3dd16eab45af5416976607498c9b75" target="_blank">how to enroll here</a>.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-e5d7a74698":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:55Z","dc:title":"How do I contact technical support if I am having a problem?"}}" id="accordion-f6c845e767-item-e5d7a74698"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-e5d7a74698-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-e5d7a74698-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">How do I contact technical support if I am having a problem?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-e5d7a74698-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-e5d7a74698-button"><div class="text"> <div data-cmp-data-layer="{"text-e5d7a74698":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:55Z","xdm:text":"<p>Please call&nbsp;<a href=\"tel:844-377-4199\">844-377-4199</a>&nbsp;and select option 3.</p>\r\n"}}" id="text-e5d7a74698" class="cmp-text"> <p>Please call <a href="tel:844-377-4199">844-377-4199</a> and select option 3.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-9ea41ce4ec":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:55Z","dc:title":"Where do I go if I need x-rays or lab work related to my urgent care visit?"}}" id="accordion-f6c845e767-item-9ea41ce4ec"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-9ea41ce4ec-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-9ea41ce4ec-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Where do I go if I need x-rays or lab work related to my urgent care visit?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-9ea41ce4ec-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-9ea41ce4ec-button"><div class="text"> <div data-cmp-data-layer="{"text-9ea41ce4ec":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:55Z","xdm:text":"<p>Your urgent care provider will send a direct referral for x-ray and/or lab work to a specific Mass General Brigham Urgent Care center. This is the <a title=\"expedited referral \" href=\"https://www.massgeneralbrigham.org/en/patient-care/services-and-specialties/urgent-care/mass-general-brigham-urgent-care\" target=\"_blank\">current list of locations</a> where we would refer patients for x-ray or lab work.&nbsp; If you need only lab work done, you will also have access to a network of labs located throughout Massachusetts and New Hampshire.&nbsp;&nbsp;</p>\r\n"}}" id="text-9ea41ce4ec" class="cmp-text"> <p>Your urgent care provider will send a direct referral for x-ray and/or lab work to a specific Mass General Brigham Urgent Care center. This is the <a title="expedited referral " href="https://www.massgeneralbrigham.org/en/patient-care/services-and-specialties/urgent-care/mass-general-brigham-urgent-care" target="_blank">current list of locations</a> where we would refer patients for x-ray or lab work. If you need only lab work done, you will also have access to a network of labs located throughout Massachusetts and New Hampshire. </p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-977922a3e2":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:55Z","dc:title":"If I have been directed to get x-rays or lab testing done after my visit, how will I be charged for that visit? "}}" id="accordion-f6c845e767-item-977922a3e2"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-977922a3e2-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-977922a3e2-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">If I have been directed to get x-rays or lab testing done after my visit, how will I be charged for that visit? </span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-977922a3e2-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-977922a3e2-button"><div class="text"> <div data-cmp-data-layer="{"text-977922a3e2":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:55Z","xdm:text":"<p>There is an additional charge if you need any x-rays or labs done.&nbsp; Check with your insurance to learn your cost sharing for these services.&nbsp;&nbsp;</p>\r\n"}}" id="text-977922a3e2" class="cmp-text"> <p>There is an additional charge if you need any x-rays or labs done. Check with your insurance to learn your cost sharing for these services. </p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"accordion-f6c845e767-item-05f0d203ab":{"@type":"aem-mgb/components/faqs/item","repo:modifyDate":"2024-08-19T22:04:55Z","dc:title":"Can I schedule a visit for someone else?"}}" id="accordion-f6c845e767-item-05f0d203ab"> <h3 class="cmp-accordion__header"> <button id="accordion-f6c845e767-item-05f0d203ab-button" class="cmp-accordion__button" aria-controls="accordion-f6c845e767-item-05f0d203ab-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Can I schedule a visit for someone else?</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-f6c845e767-item-05f0d203ab-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-f6c845e767-item-05f0d203ab-button"><div class="text"> <div data-cmp-data-layer="{"text-05f0d203ab":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:55Z","xdm:text":"<ul>\r\n<li>Yes.&nbsp; Both current and new patients can schedule a visit for someone else. You do not need to have a Patient Gateway account to schedule a visit for another person.&nbsp;</li>\r\n<li>However, if you have a Patient Gateway account, please login to schedule for someone else. This will make the scheduling process faster.&nbsp;&nbsp;</li>\r\n<li>Adults can schedule a visit for a child, another family member or friend. Parent or legal guardian must accompany a child under 18 during the visit.&nbsp; &nbsp;</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n"}}" id="text-05f0d203ab" class="cmp-text"> <ul> <li>Yes. Both current and new patients can schedule a visit for someone else. You do not need to have a Patient Gateway account to schedule a visit for another person. </li> <li>However, if you have a Patient Gateway account, please login to schedule for someone else. This will make the scheduling process faster. </li> <li>Adults can schedule a visit for a child, another family member or friend. Parent or legal guardian must accompany a child under 18 during the visit. </li> </ul> <p> </p> </div> </div> </div> </div> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{"@type": "Question", "name": "What should I expect from my virtual urgent care visit?", "acceptedAnswer": {"@type": "Answer", "text": "<p>You have the option to schedule a virtual urgent care appointment through <a href='https://patientgateway.massgeneralbrigham.org/mychart-prd/anonymoustelehealth'>Patient Gateway</a>. Simply log in and select an appointment time for either later today or tomorrow.</p> <p>You will visit with a Mass General Brigham urgent care provider through the browser on your smart phone, tablet, or computer. </p> <p>Your "After Visit Summary" will be available in your Patient Gateway.</p> <p>If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. Your Mass General Brigham care team will have access to the notes from your visit. If you have a primary care physician outside Mass General Brigham, we can share your records with your consent.</p>"}}, {"@type": "Question", "name": "Does Medicare cover virtual urgent care?", "acceptedAnswer": {"@type": "Answer", "text": "<p>Yes. Virtual urgent care is covered under Medicare Part B.</p>"}}, {"@type": "Question", "name": "Who can use virtual urgent care?", "acceptedAnswer": {"@type": "Answer", "text": "<p>Virtual urgent care visits are available to individuals (ages 3+) in Massachusetts and New Hampshire. </p> <p>Individuals ages 3 – 17 need to be accompanied by a parent, guardian or medical proxy. </p> <p>Both current patients of Mass General Brigham and new patients may use virtual urgent care. </p>"}}, {"@type": "Question", "name": "How do I prepare for my virtual urgent care visit?", "acceptedAnswer": {"@type": "Answer", "text": "<p>To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following features: </p> <ul> <li> A working camera, speakers and microphone</li> <li>The most recent versions of any internet browser you plan to use</li> </ul> <p>It is recommended that you arrive to your virtual visit 15 minutes early to ensure your technology is working properly and troubleshoot any issues. </p> <p>It is also recommended that you find a quiet and private place to have your virtual urgent care visit.</p>"}}, {"@type": "Question", "name": "How do I sign up for Patient Gateway if I don't already have an account?", "acceptedAnswer": {"@type": "Answer", "text": "<p>Please learn more about how to <a title='enroll in patient gateway' href='https://www.massgeneralbrigham.org/en/patient-care/patient-visitor-information/patient-gateway?pk_vid=bc3dd16eab45af5416976607498c9b75' target='_blank'>enroll in Patient Gateway</a> and download the app. </p>"}}, {"@type": "Question", "name": "How do I get my discharge instructions?", "acceptedAnswer": {"@type": "Answer", "text": "<p>Your After Visit Summary will be available through Mass General Brigham Patient Gateway. If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. You can also find information about <a title='enroll in patient gateway' href='https://www.massgeneralbrigham.org/en/patient-care/patient-visitor-information/patient-gateway?pk_vid=bc3dd16eab45af5416976607498c9b75' target='_blank'>how to enroll here</a>.</p>"}}, {"@type": "Question", "name": "How do I contact technical support if I am having a problem?", "acceptedAnswer": {"@type": "Answer", "text": "<p>Please call <a href='tel:844-377-4199'>844-377-4199</a> and select option 3.</p>"}}, {"@type": "Question", "name": "Where do I go if I need x-rays or lab work related to my urgent care visit?", "acceptedAnswer": {"@type": "Answer", "text": "<p>Your urgent care provider will send a direct referral for x-ray and/or lab work to a specific Mass General Brigham Urgent Care center. This is the <a title='expedited referral ' href='https://www.massgeneralbrigham.org/en/patient-care/services-and-specialties/urgent-care/mass-general-brigham-urgent-care' target='_blank'>current list of locations</a> where we would refer patients for x-ray or lab work. If you need only lab work done, you will also have access to a network of labs located throughout Massachusetts and New Hampshire. </p>"}}, {"@type": "Question", "name": "If I have been directed to get x-rays or lab testing done after my visit, how will I be charged for that visit?", "acceptedAnswer": {"@type": "Answer", "text": "<p>There is an additional charge if you need any x-rays or labs done. Check with your insurance to learn your cost sharing for these services. </p>"}}, {"@type": "Question", "name": "Can I schedule a visit for someone else?", "acceptedAnswer": {"@type": "Answer", "text": "<ul> <li>Yes. Both current and new patients can schedule a visit for someone else. You do not need to have a Patient Gateway account to schedule a visit for another person. </li> <li>However, if you have a Patient Gateway account, please login to schedule for someone else. This will make the scheduling process faster. </li> <li>Adults can schedule a visit for a child, another family member or friend. Parent or legal guardian must accompany a child under 18 during the visit. </li> </ul> <p> </p>"}}] } </script> </div> </div> <div class="title aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"articles":{"@type":"aem-mgb/components/title","repo:modifyDate":"2024-08-19T22:04:55Z","dc:title":"Related articles"}}" id="articles" class="cmp-title"> <h2 class="cmp-title__text">Related articles</h2> </div> </div> <div class="spotlight-news-grid aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-spotlight-news-grid"> <div class="carousel-container carousel"> <div id="cmp-carousel-status" class="carousel-status sr-only" role="status" aria-atomic="true">Displaying %1% to %2% of %3% items</div> <div class="carousel-button-container"> <button type="button" class="carousel-prev"><span class="sr-only">Previous carousel items</span></button> <button type="button" class="carousel-next"><span class="sr-only">Next carousel items</span></button> </div> <div class="carousel-items-container"> <!--FEATURED CONTENT GRID--> <!--END OF FEATURED CONTENT GRID--> <!--SPOTLIGHT NEWS--> <ul class="carousel-items cmp-spotlight-news-grid__card-wrap"> <li class="carousel-item cmp-spotlight-news-grid__cards"> <div class="cmp-spotlight-news-grid__article-image"> <img class="article-image" src="/content/dam/mgb-global/en/about/newsroom/articles/images/woman-with-bug-bite-1070x700.jpg" alt="How to Care for Bug and Insect Bites"/> </div> <div class="cmp-spotlight-news-grid__article-title"> <a class="article-title" href="/en/about/newsroom/articles/when-to-go-to-urgent-care-for-bug-bite"> How to Care for Bug and Insect Bites </a> </div> </li> <li class="carousel-item cmp-spotlight-news-grid__cards"> <div class="cmp-spotlight-news-grid__article-image"> <img class="article-image" src="/content/dam/mgb-global/en/about/newsroom/articles/images/sinus-pressure-1070x700.jpg" alt="Sinus Pressure"/> </div> <div class="cmp-spotlight-news-grid__article-title"> <a class="article-title" href="/en/about/newsroom/articles/sinus-pressure-relief"> Sinus Pressure </a> </div> </li> <li class="carousel-item cmp-spotlight-news-grid__cards"> <div class="cmp-spotlight-news-grid__article-image"> <img class="article-image" src="/content/dam/mgb-global/en/about/newsroom/press-releases/images/virtual-care-session-1070x700.jpg" alt="Virtual Urgent Care Appointment: Q&A with Alexei Wagner, MD"/> </div> <div class="cmp-spotlight-news-grid__article-title"> <a class="article-title" href="/en/about/newsroom/articles/virtual-urgent-care-appointment"> Virtual Urgent Care Appointment: Q&A with Alexei Wagner, MD </a> </div> </li> <li class="carousel-item cmp-spotlight-news-grid__cards"> <div class="cmp-spotlight-news-grid__article-image"> <img class="article-image" src="/content/dam/mgb-global/en/about/newsroom/press-releases/images/older-patient-virtual-care-visit-1070x700.jpg" alt="Signs and Symptoms of Shingles"/> </div> <div class="cmp-spotlight-news-grid__article-title"> <a class="article-title" href="/en/about/newsroom/articles/signs-and-symptoms-of-shingles"> Signs and Symptoms of Shingles </a> </div> </li> </ul> <!-- END OF SPOTLIGHT NEWS--> <!-- PROVIDER GRID --> <!-- END OF PROVIDER GRID --> </div> <!--CAROUSEL MEATBALLS--> <nav class="carousel-meatball-nav" aria-labelledby="cmp-carousel-heading carousel-meatball-nav-desc"> <div id="cmp-carousel-meatball-nav-desc" class="meatball-wrapper sr-only" hidden>Jump to page within this carousel</div> <ol class="meatballs"></ol> </nav> </div> <div class="cmp-spotlight-grid__button"> <div class="global-button button cmp-injectedComponent"> </div> </div> </div> </div> <div class="title aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"title-51d068a3ae":{"@type":"aem-mgb/components/title","repo:modifyDate":"2024-08-19T22:04:55Z","dc:title":"Another option: arrange virtual urgent care through your Primary Care Provider"}}" id="title-51d068a3ae" class="cmp-title"> <h2 class="cmp-title__text">Another option: arrange virtual urgent care through your Primary Care Provider</h2> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-dbe64a414d":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-08-19T22:04:55Z","xdm:text":"<p>Same day or next day virtual visits may also be available with your primary care provider's office. If you wish to arrange a visit with your primary care provider's office, please contact their office directly to determine availability.&nbsp;</p>\r\n"}}" id="text-dbe64a414d" class="cmp-text"> <p>Same day or next day virtual visits may also be available with your primary care provider's office. If you wish to arrange a visit with your primary care provider's office, please contact their office directly to determine availability. </p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-e5d96823fc" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> <footer class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div id="experiencefragment-0bcc9d89fb" class="cmp-experiencefragment cmp-experiencefragment--footer"> <div id="container-4f87aec969" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid cmp-global-footer aem-GridColumn aem-GridColumn--default--12"> <div id="container-357ab697ae" class="cmp-container"> <div class="container responsivegrid"> <div id="container-0b91f6a4aa" class="cmp-container"> </div> </div> <div class="container 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