Feedback and complaints

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news, media releases and service updates</div> </li> </ul> </nav> </div> </header>  <main id="maincontent"> <section class="banner banner--pad"> <div class="container banner__container"> <ul class="breadcrumb list--reset margin--b--large flex no-print flex--wrap"> <li class="breadcrumb__item"> <a href="/get-involved/" class="breadcrumb__link">Get involved</a> </li> <li class="breadcrumb__item breadcrumb__item--active">Feedback and complaints</li> </ul> <h1 class="banner__title">Feedback and complaints</h1> <nav class="banner__nav grid grid--3 gap--small"> <a href="/get-involved/feedback-and-complaints/providing-feedback/" class="banner__link flex flex--justify flex--align-center">Providing feedback <i class="banner__icon fa-solid fa-caret-right"></i></a> <a href="/get-involved/feedback-and-complaints/patient-rights/" class="banner__link flex flex--justify flex--align-center">Patient rights <i class="banner__icon fa-solid fa-caret-right"></i></a> <a href="/get-involved/feedback-and-complaints/frequently-asked-questions/" class="banner__link flex flex--justify flex--align-center">Frequently asked questions <i class="banner__icon fa-solid fa-caret-right"></i></a> <a href="/get-involved/feedback-and-complaints/independent-feedback-services/" class="banner__link flex flex--justify flex--align-center">Independent feedback services <i class="banner__icon fa-solid fa-caret-right"></i></a> <a href="/get-involved/feedback-and-complaints/contact-the-patient-experience-team/" class="banner__link flex flex--justify flex--align-center">Contact Patient Experience <i class="banner__icon fa-solid fa-caret-right"></i></a> <a href="/get-involved/feedback-and-complaints/nhs-fife-annual-complaint-reports/" class="banner__link flex flex--justify flex--align-center">NHS Fife Annual Complaint Reports <i class="banner__icon fa-solid fa-caret-right"></i></a> </nav> </div> </section>  <section class="main-content"> <div class="container"> <picture> <source srcset="/media/kj16mg0d/listening.png?width=400&format=webp" type="image/webp"> <img src="/media/kj16mg0d/listening.png?width=400" class="img--full main-content__img" loading="lazy" alt="Listening" width="400" height="400"> </picture> <p><strong>We aim to provide the highest quality services possible by delivering safe, effective and person-centred care.</strong></p> <p>The vast majority of our patients have a good experience. However, we do not underestimate the emotional, and sometimes physical, impact on people who have a less positive experience.</p> <p>The views of the people who use our services help us to make continuous improvements and our feedback process is a key part of this.</p> <p>Please do not be afraid to say what you think. If you bring concerns to our attention, it will not negatively affect your future treatment or care. We aim to deal with problems openly and will do everything possible to put things right.</p> <p>These pages give you guidance on how to provide your feedback, if you wish to do so.</p> <hr> <div class="cta-panel cta-panel--warning panel--colour"> <h2 class="cta-panel__title">Service updates</h2> <p>Please be assured that while all feedback is still being dealt with, it may take us longer than usual to get back to you due to the increased pressures across services in NHS Fife.</p> </div> </div> </section> <section class="components"> <div class="umb-block-grid" data-grid-columns="12;" style="--umb-block-grid--grid-columns: 12;"> <div class="umb-block-grid__layout-container"> <div class=" umb-block-grid__layout-item" data-content-element-type-alias="twoThirdsThird" data-content-element-type-key="f7de747c-5fb4-45d6-96c2-9fcf400d2835" data-element-udi="umb://element/3e037c5368a142a8923529601f6188a6" data-col-span="12" data-row-span="1" style=" --umb-block-grid--item-column-span: 12; 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Feedback and complaints | NHS Fife