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Accessibility statement | NHS Fife

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Accessibility statement | NHS Fife</title> <meta name="description" content="NHS Fife"> <link rel="canonical" href="https://www.nhsfife.org/nhs-fife-website-policies/accessibility-statement/" /> <meta name="robots" content="index, follow"> <meta name="author" content="NHS Fife"> <!-- Favicon --> <link rel="apple-touch-icon" sizes="180x180" href="/Fife/favicon/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="/Fife/favicon/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="/Fife/favicon/favicon-16x16.png"> <link rel="manifest" href="/Fife/favicon/site.webmanifest"> <link rel="mask-icon" color="#05ade5" href="/Fife/favicon/safari-pinned-tab.svg"> <link rel="shortcut icon" href="/Fife/favicon/favicon.ico"> <meta name="msapplication-TileColor" content="#05ade5"> <meta name="msapplication-config" content="browserconfig.xml"> <meta name="theme-color" content="#05ade5"> <meta http-equiv="content-language" content="en-GB"> <link rel="alternate" hreflang="en-GB" href="https://www.nhsfife.org/nhs-fife-website-policies/accessibility-statement/" /> <!-- Schema.org markup for Google+ --> <meta itemprop="name" content="Accessibility statement | NHS Fife"> <meta itemprop="description" content="NHS Fife"> <meta itemprop="image" content="https://www.nhsfife.org/media/jn74yekz/logo.png?width=1200&amp;height=600&amp;v=1da42f41ed85b40"> <!-- Twitter Card data --> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:site" content="@NHSFife"> <meta name="twitter:title" content="Accessibility statement | NHS Fife"> <meta name="twitter:description" content="NHS Fife"> <meta name="twitter:image:src" content="https://www.nhsfife.org/media/jn74yekz/logo.png?width=1200&amp;height=600&amp;v=1da42f41ed85b40"> <!-- Open Graph data --> <meta property="og:title" content="Accessibility statement | NHS Fife" /> <meta property="og:type" content="article" /> <meta property="og:url" content="https://www.nhsfife.org/nhs-fife-website-policies/accessibility-statement/" /> <meta property="og:image" content="https://www.nhsfife.org/media/jn74yekz/logo.png?width=1200&amp;height=600&amp;v=1da42f41ed85b40" /> <meta property="og:description" content="NHS Fife" /> <meta property="og:site_name" content="NHS Fife" /> <meta property="article:published_time" content="2023-10-10T12:01:57.0000000Z;" /> <meta property="article:modified_time" content="2024-01-09T12:34:10.4370000Z;" /> <meta name="format-detection" content="telephone=no"> <meta name="format-detection" content="fax=no"> <!-- User defined includes --> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); 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updates</span> <a href="/news-updates/" class="link--cover nav__link" aria-label="News &amp; updates" role="button"></a> <div class="nav__text">Our latest news, media releases and service updates</div> </li> </ul> </nav> </div> </header> <!-- /Partials/Announcement.cshtml --> <main id="maincontent"> <section class="banner banner--pad"> <div class="container banner__container"> <ul class="breadcrumb list--reset margin--b--large flex no-print flex--wrap"> <li class="breadcrumb__item"> <a href="/nhs-fife-website-policies/" class="breadcrumb__link">NHS Fife Website Policies</a> </li> <li class="breadcrumb__item breadcrumb__item--active">Accessibility statement</li> </ul> <h1 class="banner__title">Accessibility statement</h1> </div> </section> <section class="main-content"> <div class="container"> </div> </section> <section class="components"> <div class="umb-block-grid" data-grid-columns="12;" style="--umb-block-grid--grid-columns: 12;"> <div class="umb-block-grid__layout-container"> <div class=" umb-block-grid__layout-item" data-content-element-type-alias="nHSRTE" data-content-element-type-key="7c891fa0-694b-41ea-86b0-de066bf51af9" data-element-udi="umb://element/f5226dab273f44aabc13956f199c069e" data-col-span="12" data-row-span="1" style=" --umb-block-grid--item-column-span: 12; --umb-block-grid--item-row-span: 1; "> <!-- NHSRTE --> <section class="rte " > <div class="container rte__container"> <p>This accessibility statement applies to nhsfife.org.</p> <p>This website is run by NHS Fife. We want as many people as possible to be able to use this website. For example, that means you should be able to:</p> <ul> <li>change colours, contrast levels and fonts</li> <li>zoom in up to 300% without the text spilling off the screen</li> <li>navigate most of the website using just a keyboard</li> <li>navigate most of the website using speech recognition software</li> <li>listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)</li> </ul> <p>We’ve also made the website text as simple as possible to understand.</p> <p><a href="https://mcmw.abilitynet.org.uk/" class="govuk-link" target="_blank" rel="noopener">AbilityNet</a><span> </span>has advice on making your device easier to use if you have a disability.</p> <h3 id="how-accessible-this-website-is">How accessible this website is</h3> <p>We know some parts of this website are currently not fully accessible:</p> <ul> <li>Some of our older PDF documents are not fully accessible to screen reader software</li> <li>live video streams do not have captions</li> <li>some of our online forms can be difficult to navigate using just a keyboard</li> <li>At 200% zoom and more, when the keyboard tabs from the URL it fails resize text as the 'Skip to...' links overlap onto text and is not clear for users. We are working to correct this as of 25th September 2023</li> </ul> <h3 id="feedback-and-contact-information">Feedback and contact information</h3> <p>If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:</p> <ul> <li>email <a rel="noopener" href="mailto:Fife.equalityandhumanrights@nhs.scot" target="_blank">Fife.equalityandhumanrights@nhs.scot</a></li> <li>call <a href="Tel:01592%20729130">01592 729130</a></li> </ul> <p>We will respond to your request and get back to you in 30 days.</p> <p>If you cannot <a href="/services/hospitals-and-wards/" title="Hospitals and wards">view the map on our ‘contact us’ pages</a>, call or email us for directions.</p> <h3 id="reporting-accessibility-problems-with-this-website">Reporting accessibility problems with this website</h3> <p>We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: <a href="mailto:fife.webteam@nhs.scot">fife.webteam@nhs.scot</a>.</p> <h3 id="enforcement-procedure">Enforcement procedure</h3> <p>The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,<span> </span><a href="https://www.equalityadvisoryservice.com/" class="govuk-link" target="_blank" rel="noopener">contact the Equality Advisory and Support Service (EASS)</a>.</p> </div> </section> </div> <div class=" umb-block-grid__layout-item" data-content-element-type-alias="nHSRTE" data-content-element-type-key="7c891fa0-694b-41ea-86b0-de066bf51af9" data-element-udi="umb://element/410293fbe0364d68bf53488654f3ac43" data-col-span="12" data-row-span="1" style=" --umb-block-grid--item-column-span: 12; --umb-block-grid--item-row-span: 1; "> <!-- NHSRTE --> <section class="rte " > <div class="container rte__container"> <h2>Contacting us by phone or visiting us in person</h2> <p>We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.</p> <p>Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.</p> <p><a title="Get in touch" href="/get-in-touch/">Find out how to contact us</a></p> <h2>Technical information about this website’s accessibility</h2> <p>NHS Fife is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.</p> <h2>Compliance status</h2> <p>This website is partially compliant with the <a href="https://www.w3.org/TR/WCAG21/" target="_blank" rel="noopener">Web Content Accessibility Guidelines version 2.1</a> AA standard, due to the non-compliances listed below.</p> <p>PDF documents. We endeavour to ensure PDF documents contain titles and Alt text for images, however sometimes we may not be able to meet all accessibility criteria.</p> <h2>Non-accessible content</h2> <p>The content listed below is non-accessible for the following reasons.</p> <p>PDF documents. We endeavour to ensure PDF documents contain titles and Alt text for images, however sometimes we may not be able to meet all accessibility criteria.</p> <h3>Non-compliance with the accessibility regulations</h3> <p><strong>Images</strong></p> <p>Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails <a href="https://www.w3.org/WAI/WCAG21/Understanding/non-text-content" target="_blank" rel="noopener">WCAG 2.1 success criterion 1.1.1</a> (non-text content).</p> <p>We plan to add text alternatives for all images by December 2023. When we publish new content we’ll make sure our use of images meets accessibility standards.</p> <p><strong>PDFs and other documents</strong></p> <p>Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2024, we plan to either fix these or replace them with accessible HTML pages.</p> <p><strong>Some PDF documents do not contain a relevant document title</strong></p> <p>This does not meet <a href="https://www.w3.org/WAI/WCAG21/Understanding/page-titled" target="_blank" rel="noopener">WCAG 2.1 success criterion 2.4.2</a>: <em>Page Titled (Level A).</em><br>We are remediating document titles based on frequency of access by users, or replacing with accessible HTML web pages.</p> <p>Related to <a href="https://www.w3.org/WAI/WCAG21/Techniques/pdf/PDF18" target="_blank" rel="noopener">Technique PDF18: Specifying the document title using the Title entry in the document information dictionary of a PDF document</a>.</p> <p><strong>Some PDF documents do not contain the document default language</strong></p> <p>This does not meet <a href="https://www.w3.org/WAI/WCAG21/Understanding/language-of-page" target="_blank" rel="noopener">WCAG 2.1 success criterion 3.1.1</a>: <em>Language of Page (Level A).</em><br>We are remediating the default language based on frequency of access by users, or replacing with accessible HTML web pages.</p> <p>Related to <a href="https://www.w3.org/WAI/WCAG21/Techniques/pdf/PDF16">Technique PDF16: Setting the default language using the /Lang entry in the document catalog of a PDF document</a>.</p> <p><strong>Some PDF documents have figures, diagrams or tables without a text alternative</strong></p> <p>The information in them is not available to people using a screen reader or other assistive technology.<br>This does not meet <a href="https://www.w3.org/WAI/WCAG21/Understanding/non-text-content" target="_blank" rel="noopener">WCAG 2.1 success criterion 1.1.1</a>: <em>Non-text Content (Level A).</em><br>We are remediating this based on frequency of access by users, or replacing with accessible HTML web pages.</p> <p>Related to <a href="https://www.w3.org/WAI/WCAG21/Techniques/pdf/PDF1">Technique PDF1: Applying text alternatives to images with the Alt entry in PDF documents</a>.</p> <p><strong>Some PDF documents do not contain fully tagged content or the correct tab order</strong></p> <p>This does not meet WCAG 2.1 success criteria:</p> <ul> <li><a href="https://www.w3.org/WAI/WCAG21/Understanding/meaningful-sequence" target="_blank" rel="noopener">1.3.2</a>: <em>Meaningful Sequence</em></li> <li><a href="https://www.w3.org/WAI/WCAG21/Understanding/keyboard" target="_blank" rel="noopener">2.1.1</a>: <em>Keyboard</em></li> <li><a href="https://www.w3.org/WAI/WCAG21/Understanding/focus-order" target="_blank" rel="noopener">2.4.3</a>: <em>Focus Order </em></li> </ul> <p>We are remediating document tagging based on frequency of access by users, or replacing with accessible HTML web pages.</p> <p>Related to <a href="https://www.w3.org/WAI/WCAG21/Techniques/pdf/PDF3" target="_blank" rel="noopener">Technique PDF3: Ensuring correct tab and reading order in PDF documents</a>.</p> <p><strong>Some PDF documents do not identify headings, lists or data tables correctly</strong></p> <p>This means users using screen readers may not be able to follow the structure of a document, which may affect their ability to access and understand the information.</p> <p>This does not meet <a href="https://www.w3.org/WAI/WCAG21/Understanding/info-and-relationships">WCAG 2.1 Success Criterion 1.3.1</a>: <em>Info and Relationships (Level A)</em>.<br>Work is ongoing to repair the structure of these documents, prioritised by frequency of public access, or replacing with accessible HTML web pages.</p> <p><strong>Related information:</strong></p> <ul> <li><a href="https://www.w3.org/WAI/WCAG21/Techniques/pdf/PDF6">Technique PDF6: Using table elements for table markup in PDF Documents</a></li> <li><a href="https://www.w3.org/WAI/WCAG21/Techniques/pdf/PDF9">Technique PDF9: Providing headings by marking content with heading tags in PDF documents</a></li> <li><a href="https://www.w3.org/WAI/WCAG21/Techniques/pdf/PDF20">Technique PDF20: Using Adobe Acrobat Pro's Table Editor to repair mistagged tables</a></li> <li><a href="https://www.w3.org/WAI/WCAG21/Techniques/pdf/PDF21">Technique PDF21: Using List tags for lists in PDF documents</a></li> </ul> <h3>Content that’s not within the scope of the accessibility regulations</h3> <p>The accessibility regulations <a href="http://www.legislation.gov.uk/uksi/2018/952/regulation/4/made" target="_blank" rel="noopener">do not require us to fix PDFs or other documents published before 23 September 2018</a> if they’re not essential to providing our services.</p> <p>We endeavour to make any PDFs or Word documents we publish meet accessibility standards.</p> <p><strong>Live video</strong></p> <p>We do not plan to add captions to live video streams because live video is <a href="http://www.legislation.gov.uk/uksi/2018/952/regulation/4/made" target="_blank" rel="noopener">exempt from meeting the accessibility regulations</a></p> <h2>If I need my information translated or in an accessible format who should I contact ?</h2> <p>NHS Fife provides accessible communication in a variety of formats including for people who are speakers of community languages, who speak British Sign Language, who require Easy Read versions, read Braille or use Audio formats.</p> <p>The website is compatible with modern screen readers and other assistive technologies.</p> <p>To find out more about accessible formats, email us at:<br><a rel="noopener" href="mailto:Fife.equalityandhumanrights@nhs.scot" target="_blank">Fife.equalityandhumanrights@nhs.scot </a>or phone: 01592 729130</p> <p>Health information in different languages and formats - including BSL, Easy Read and translations can also be found on <a href="https://www.nhsinform.scot/translations">https://www.nhsinform.scot/translations</a></p> <h2>I have a hearing or speech impairment, how do I contact NHS Fife?</h2> <p>NHS Fife provides an SMS text service for people who find using the telephone difficult. <br>To contact NHS Fife SMS text service, please send a text to: 07805800005</p> <p>British Sign Language speakers can contact:<br>Contact Scotland to make telephone calls to public, voluntary and private sectors services 24 hours a day. <br>For more details about using Contact Scotland-BSl (British Sign Language) visit: <a href="https://www.contactscotland-bsl.org">www.contactscotland-bsl.org</a></p> <h2>Preparation of this accessibility statement</h2> <p>This statement was prepared on 13/07/23. It was last reviewed on 26/09/23.</p> <p>This website was last tested on 12/07/23. The test was carried out in conjunction with our partner digital agency and using tools such as Wave  - <a class="link_e6e5" href="https://wave.webaim.org" target="_blank" rel="noopener"><span class="inner_e3ba">https://wave.webaim.org</span></a></p> <p>We use both automated tools to audit the entire website. We also select pages from different sections of the website to check page templates.</p> <p><a href="/nhs-fife-website-policies/accessibility-report/" title="Accessibility report">Read the full accessibility test report</a></p> </div> </section> </div> </div> </div> </section> <!-- NHSBlockNavPanels.cshtml --> <div class="container container--small no-print"> <div class="social-icons flex gap--small"> <a href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://www.nhsfife.org/nhs-fife-website-policies/accessibility-statement/&amp;subject=Accessibility statement" target="_blank" class="social-icon social-icon--linkedin" aria-label="Share to LinkedIn"> <img src="/media/4zdae5ql/linkedin.svg"> </a> <a href="https://www.facebook.com/sharer.php?u=https://www.nhsfife.org/nhs-fife-website-policies/accessibility-statement/&amp;subject=Accessibility statement" target="_blank" class="social-icon social-icon--facebook" aria-label="Share to Facebook"> <img src="/media/h5uisrde/facebook-f.svg"> </a> <a href="https://twitter.com/intent/tweet?url=https://www.nhsfife.org/nhs-fife-website-policies/accessibility-statement/&amp;subject=Accessibility statement" target="_blank" class="social-icon social-icon--twitter" aria-label="Share to Twitter"> <img src="/media/pgobv32k/square-x-twitter.svg"> </a> <a href="mailto:?body=https://www.nhsfife.org/nhs-fife-website-policies/accessibility-statement/&amp;subject=Accessibility statement" target="_blank" class="social-icon social-icon--mail" aria-label="Share to Mail"> <img src="/media/d12owahn/envelope-solid.svg"> </a> </div> </div> </main> <footer class="footer"> <div class="container footer__container"> <div class="grid grid--6 tablet--1"> <div class="col span--3 footer__col footer__col--logo flex gap "> <a class="margin--b footer__logo" href="/" aria-label="NHS Fife Home"> <img src="/media/a0lf5zmj/logo-white.svg" alt="NHS Fife Logo" width="96" height="62" loading="lazy"/> </a> <p>NHS Fife is working to improve health services with the involvement and support of the public and our partners in other NHS Boards, Fife Council and voluntary services.</p> </div> <div class="col span--3 footer__nav"> <div class="umb-block-grid" data-grid-columns="12;" style="--umb-block-grid--grid-columns: 12;"> <div class="umb-block-grid__layout-container"> <div class=" umb-block-grid__layout-item" data-content-element-type-alias="nHSFooterNavBlock" data-content-element-type-key="2c08e819-0552-4e14-a20e-a3132ce8e757" data-element-udi="umb://element/33a6692fabca4e3782baef904cdc0032" data-col-span="12" data-row-span="1" style=" --umb-block-grid--item-column-span: 12; 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