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Live Chat, VPN Setup, Troubleshooting | FlyVPN Customer Support
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} </style> <div class="faq-banner-bg"> <div class="container container-div"> <div class="help-banner-and-title"> <div class="help-title"> <div class="faq-banner-title">How can we help you?</div> <div class="faq-banner-desc">We might have a helpful guide about it</div> </div> <div class="help-banner"> <img class="faq-banner-img" src="/Site/FlyV3/Images/help/help_banner_img@2x.png?_v=1695603672"></div> </div> </div> </div> </div> <div style="background-color: #fff;" class="all-category-container"> <div class="container article-category-container"> <div class="faq-box"> <img class="faq-box-img" src="/Site/FlyV3/Images/help/help_icon_guide@2x.png"> <div class="faq-box-title">Your guide to FlyVPN</div> <div class="faq-box-link"> <a class="two-line-ellipsis" href="/help/apps-tutorials-linux">1. FlyVPN Linux tutorial</a> <a class="two-line-ellipsis" href="/help/http-proxy-socks5-proxy">2. Manual proxy tutorial</a> <a class="two-line-ellipsis" href="/help/apps-tutorials-windows">3. FlyVPN Windows tutorial</a> <a class="two-line-ellipsis" href="/help/apps-tutorials-mac">4. FlyVPN macOS tutorial</a> <a class="two-line-ellipsis" href="/help/apps-tutorials-android">5. FlyVPN Android tutorial</a> <a class="two-line-ellipsis" href="/help/apps-tutorials-ios">6. FlyVPN iOS tutorial</a> <a class="two-line-ellipsis" href="/help/tap-driver">7. What is the TAP driver?</a> <a class="two-line-ellipsis" href="/help/network-lock">8. Network lock</a> </div> </div> <div class="faq-box"> <img class="faq-box-img" src="/Site/FlyV3/Images/help/help_icon_learn@2x.png"> <div class="faq-box-title">Software introduction</div> <div class="faq-box-link"> <a class="two-line-ellipsis" href="/help/vpn-features">1. FlyVPN Features</a> <a class="two-line-ellipsis" href="/help/choose-protocol">2. How to choose connection mode?</a> <a class="two-line-ellipsis" href="/help/dedicated-ip">3. The difference between Dedicated IP and shared IP, how to choose?</a> <a class="two-line-ellipsis" href="/help/notices">4. Notices for Using FlyVPN</a> </div> </div> <div class="faq-box"> <img class="faq-box-img" src="/Site/FlyV3/Images/help/help_icon_account@2x.png"> <div class="faq-box-title">Account or password problem</div> <div class="faq-box-link"> <a class="two-line-ellipsis" href="/help/no-email-code">1. Why can’t I receive the email verification code?</a> <a class="two-line-ellipsis" href="/help/forgot-password">2. Forgot password</a> <a class="two-line-ellipsis" href="/help/delete-account">3. How to delete the FlyVPN account?</a> <a class="two-line-ellipsis" href="/help/how-to-change-connections">4. What is concurrent connections? How to increase?</a> </div> </div> <div class="faq-box"> <img class="faq-box-img" src="/Site/FlyV3/Images/help/help_icon_time@2x.png"> <div class="faq-box-title">Free trial</div> <div class="faq-box-link"> <a class="two-line-ellipsis" href="/help/use-for-free">1. How to use it for free?</a> <a class="two-line-ellipsis" href="/help/get-more-free-time">2. How to get more free time?</a> </div> </div> <div class="faq-box"> <img class="faq-box-img" src="/Site/FlyV3/Images/help/help_icon_pay@2x.png"> <div class="faq-box-title">Purchase related questions</div> <div class="faq-box-link"> <a class="two-line-ellipsis" href="/help/how-to-refund">1. How to refund?</a> <a class="two-line-ellipsis" href="/help/cancel-subscription">2. How to cancel PayPal subscription?</a> <a class="two-line-ellipsis" href="/help/cancel-apple-subscription">3. How to cancel a subscription from Apple?</a> <a class="two-line-ellipsis" href="/help/how-to-cancel-credit-card-subscriptions">4. How to cancel a credit card subscription?</a> <a class="two-line-ellipsis" href="/help/account-is-still-inactive">5. What if the paid package is not activated after successful payment?</a> </div> </div> <div class="faq-box"> <img class="faq-box-img" src="/Site/FlyV3/Images/help/help_icon_other@2x.png"> <div class="faq-box-title">Other</div> <div class="faq-box-link"> <a class="two-line-ellipsis" href="/help/android-vpn-problems-with-permissions">1. Android VPN problems with permissions.</a> <a class="two-line-ellipsis" href="/help/how-many-servers">2. Which countries' servers does FlyVPN provide?</a> <a class="two-line-ellipsis" href="/help/vpn-always-disconnecting">3. VPN cannot connect or disconnect frequently?</a> <a class="two-line-ellipsis" href="/help/high-latency-and-slow-network">4. How to solve high latency and slow network speed?</a> <a class="two-line-ellipsis" href="/help/confirm-server-locations">5. How to confirm the successful IP address switch? What if you get the wrong ownership of IP website?</a> <a class="two-line-ellipsis" href="/help/unable_to_click_ok">6. How to solve the problem of unable to click "OK" when setting up VPN connection?</a> </div> </div> </div> </div> <footer class="footer"> <div class="container"> <div class="row"> <div class="col-md-2 col-sm-6"> <ul class="list-group"> <li class="list-group-item list-group-item-title">About FlyVPN</li> <li class="list-group-item list-group-item-content"><a href="/freetrial">Free Usage</a></li> <li class="list-group-item list-group-item-content"><a href="/purchase">Pricing</li> <li class="list-group-item list-group-item-content"><a href="/servers">VPN Servers</a></li> <li class="list-group-item list-group-item-content"><a href="/terms">Terms of Service</a></li> <li class="list-group-item list-group-item-content"><a href="/privacy">Privacy Policy</a></li> </ul> </div> <div class="col-md-2 col-sm-6"> <ul class="list-group"> <li class="list-group-item list-group-item-title">FlyVPN Apps</li> <li class="list-group-item list-group-item-content"><a href="/download?Platform=win">VPN for Windows</a></li> <li class="list-group-item list-group-item-content"><a href="/download?Platform=osx">VPN for macOS</a></li> <li class="list-group-item list-group-item-content"><a href="/download?Platform=android">VPN for Android</a></li> <li class="list-group-item list-group-item-content"><a href="/download?Platform=ios">VPN for iOS</a></li> <li class="list-group-item list-group-item-content"><a href="/download?Platform=linux">VPN for Linux</a></li> </ul> </div> <div class="col-md-2 col-sm-6"> <ul class="list-group"> <li class="list-group-item list-group-item-title">Help</a></li> <li class="list-group-item list-group-item-content"><a href="/help">Tutorials</a></li> <li class="list-group-item list-group-item-content"><a href="/help">FAQ</a></li> <li class="list-group-item list-group-item-content"><a class="contact-us-button">Contact us</a></li> </ul> </div> <div class="col-md-2 col-sm-6"> <ul class="list-group"> <li class="list-group-item list-group-item-title">Language</li> <li class="list-group-item list-group-item-content"><a href="/cn/help">简体中文</a></li> <li class="list-group-item list-group-item-content"><a href="/tw/help">繁體中文</a></li> <li class="list-group-item list-group-item-content"><a href="/en/help">English</a></li> </ul> </div> <div class="col-md-4 col-sm-12"> <div class="row"> <div class="col-md-12 col-sm-12"> <ul class="list-group follow-us-group"> <li class="list-group-item list-group-item-title"><img style="width: 109px;" src="/Site/FlyV3/Images/home/bottom_logo@2x.png" alt="FlyVPN White Logo"></li> <li class="list-group-item list-group-item-content footer-follow-us"> <a target="_blank" href="https://www.facebook.com/FlyVPN/"> <svg class="icon"> <use xlink:href="#icon-footer-facebook"></use> </svg> </a> <a target="_blank" href="https://twitter.com/flyvpn"> <svg class="icon"> <use xlink:href="#icon-footer-twitter"></use> </svg> </a> <a target="_blank" href="https://flyvpn.blogspot.com/"> <svg class="icon"> <use xlink:href="#icon-footer-blog"></use> </svg> </a> </li> </ul> </div> <div class="col-md-12 col-sm-12"> <div class="download-link-btn"> <a href="https://itunes.apple.com/us/app/flyvpn/id959012446?pt=118783449&ct=vzytj&mt=8" target="_blank" style="text-decoration: none;"> <div class="app-store-link"> <img src="/Site/FlyV3/Images/icon_ios@2x.png" alt="iOS AppStore"> <div> <div class="app-store-text1">Download on the</div> <div class="app-store-text2">App Store</div> </div> </div> </a> <a href="https://play.google.com/store/apps/details?id=com.fvcorp.flyclient&referrer=_vrf%3Dfly-official-website" target="_blank" style="text-decoration: none;"> <div class="google-play-link"> <img src="/Site/FlyV3/Images/icon_google@2x.png" alt="Android Google Play"> <div> <div class="google-play-text1">Get it on</div> <div class="google-play-text2">Google Play</div> </div> </div> </a> </div> </div> </div> </div> </div> <div style="height:0; border-top:1px solid rgba(173,192,217,1); margin-top: 20px;"></div> <div class="row" style="margin-top: 30px;"> <div class="col-md-6" style="font-size: 1.2rem;color: #ADC0D9; line-height: 25px;"> Copyright © 2007 - 2025, UDITech Limited All rights reserved. </div> <div class="col-md-6 footer-pay"> <svg class="icon"> <use xlink:href="#icon-footer-unionpay"></use> </svg> <svg class="icon"> <use xlink:href="#icon-footer-visa"></use> </svg> <svg class="icon"> <use xlink:href="#icon-footer-mastercard"></use> </svg> <svg class="icon"> <use xlink:href="#icon-footer-jcb"></use> </svg> <svg class="icon"> <use xlink:href="#icon-footer-paypal"></use> </svg> <svg class="icon"> <use xlink:href="#icon-footer-bitcoin"></use> </svg> <svg class="icon"> <use xlink:href="#icon-footer-mycard"></use> </svg> </div> </div> </div> </footer> </div> <div id="j-global-cookie-privacy-notice"> <span class="flex-text">This website uses cookies to improve the user experience. 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