Integrated Government Call(110) | Ombudsman | Policies : 국민권익위원회

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매년 '중점관리 대상사업'을 선정하여 공개합니다.</p> </div> </div> <div id="contents_body"> <script type="text/javascript"> Kakao.init('cc512ae3122ecc70dab9ea92c7c6326b'); var url = document.location.href; var title = $("meta[property='og:title']").attr('content'); var description = $("meta[property='og:description']").attr('content'); var imageUrl = $("meta[property='og:image']").attr('content'); Kakao.Share.createDefaultButton({ container : '#kakao-link-btn', objectType: 'feed', content: { title: $("meta[property='og:title']").attr('content'), description: $("meta[property='og:description']").attr('content'), imageUrl: $("meta[property='og:image']").attr('content'), link: { mobileWebUrl: url, webUrl: url } }, buttons: [ { title: '웹으로 보기', link: { mobileWebUrl: url, webUrl: url } }, ] }); //22.07.12 kimjinhee, 신규 안내 문구 삽입 function sentencesOfGuide(){ var mid = 'a20202050000'; if(mid == "a10201030000" || mid == "a10303010000" || mid == "a10303020000" || mid == "a10305010000" || mid == "a10305020000" || mid 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With this service, the ACRC ensures maximum convenience for people who use public services and is opening a new chapter in offering customer-oriented administrative service. </p> </div> </div> </div> <p class="bullet-title04 mar_b_30"> <img src="/main/img/icon/bullet-01.png" alt=""> The public organizations connected to this call center include all central administrative agencies, all local autonomous bodies, all metropolitan & provincial offices of education, and main public service-related institutions. </p> <p class="bullet-title04 mar_b_30"> <img src="/main/img/icon/bullet-01.png" alt=""> One of the strength of this call center is that counsellors, not an automatic response system (ARS), are available to respond to callers. Simple issues are processed by counsellors themselves while more sophisticated matters including taxation, labor and welfare are directed to specialized call centers or complaint handling systems of the agencies concerned. </p> <p class="bullet-title04 mar_b_30"> <img src="/main/img/icon/bullet-01.png" alt=""> When complainants are connected to the agencies concerned, the complaint details are transferred electronically, thereby eliminating the need for them to repeat their complaints. In addition, the "Call back" system is introduced to give answers to complainants later when issues are not urgent or immediate reply is not possible. </p> <ul class="ul_listBox"> <li class="dots_b color__bb"><strong>Call in Korea</strong>: 110</li> <li class="dots_b color__bb"><strong>Call from overseas </strong>: +82-2-6196-9110</li> <li class="dots_b color__bb"><strong>Foreign language service </strong>: over 20 languages including English, Chinese, Japanese, French, German, Spanish, Arabic, Russian and Vietnamese</li> <li class="dots_b color__bb"><strong>Hours</strong>: 365 days, 24 hours</li> </ul> <div class="con_img_box border-none mar_t_50 mar_b_50"> <img src="/en/img/sub/en-cont10.png" alt="Integrated Government Call Center (110)" class="img-pc"> <img src="/en/img/sub/en-cont10_mo.png" alt="Integrated Government Call Center (110) mobile" class="img-mo"> </div> </div> </div> </div> <div class="contents_info"> </div> </section>  <script type="text/javascript"> var sid = 'a2'; var mid = '0202050000'; 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