CINXE.COM
Why Machine Learning and AI Matter for Design Teams | Big Medium
<!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <title>Why Machine Learning and AI Matter for Design Teams | Big Medium</title> <meta name="description" content="There’s a critical role for design in the era of the algorithm—and your organization almost certainly has what it needs to jump in today." /> <meta name="author" content="Josh Clark" /> <meta name="copyright" content="Copyright Big Medium, 2025" /> <link rel="canonical" href="https://bigmedium.com/ideas/why-machine-learning-and-ai-matter-for-design-team.html" /> <meta name="robots" content="index,follow" /> <link rel="icon" href="https://bigmedium.com/favicon.ico" type="image/x-icon" /> <link rel="shortcut icon" href="https://bigmedium.com/favicon.ico" type="image/x-icon" /> <link rel="alternate" type="application/rss+xml" href="https://bigmedium.com/bm.feed.xml" title="Big Medium - Full Feed" /> <link rel="stylesheet" href="https://bigmedium.com/bm.styles.css" type="text/css" /> <style type="text/css"> div.bma_page1582 { display: none } </style> <link rel="home" title="Home" href="https://bigmedium.com/" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@bigmediumjosh" /> <meta name="twitter:url" property="og:url" content="https://bigmedium.com/ideas/why-machine-learning-and-ai-matter-for-design-team.html" /> <meta name="twitter:title" property="og:title" content="Why Machine Learning and AI Matter for Design Teams | Big Medium" /> <meta name="twitter:description" property="og:description" content="There’s a critical role for design in the era of the algorithm—and your organization almost certainly has what it needs to jump in today." /> <meta name="twitter:image" property="og:image" content="https://bigmedium.com/bm.pix/friends-with-robots.orig-1000.png" /> <link rel="apple-touch-icon" sizes="57x57" href="/apple-touch-icon-57x57.png"> <link rel="apple-touch-icon" sizes="60x60" href="/apple-touch-icon-60x60.png"> <link rel="apple-touch-icon" sizes="72x72" href="/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon" sizes="76x76" href="/apple-touch-icon-76x76.png"> <link rel="apple-touch-icon" sizes="114x114" href="/apple-touch-icon-114x114.png"> <link rel="apple-touch-icon" sizes="120x120" href="/apple-touch-icon-120x120.png"> <link rel="apple-touch-icon" sizes="144x144" href="/apple-touch-icon-144x144.png"> <link rel="apple-touch-icon" sizes="152x152" href="/apple-touch-icon-152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon-180x180.png"> <link rel="icon" type="image/png" href="/favicon-32x32.png" sizes="32x32"> <link rel="icon" type="image/png" href="/favicon-194x194.png" sizes="194x194"> <link rel="icon" type="image/png" href="/favicon-96x96.png" sizes="96x96"> <link rel="icon" type="image/png" href="/android-chrome-192x192.png" sizes="192x192"> <link rel="icon" type="image/png" href="/favicon-16x16.png" sizes="16x16"> <link rel="manifest" href="/manifest.json"> <link rel="mask-icon" href="/safari-pinned-tab.svg" color="#5bbad5"> <meta name="msapplication-TileColor" content="#ffffff"> <meta name="msapplication-TileImage" content="/mstile-144x144.png"> <meta name="theme-color" content="#ffffff"> <link rel="stylesheet" href="/styles.css?cache" type="text/css" /> <meta property="og:site_name" content="Big Medium" /> <script> /*! grunt-grunticon Stylesheet Loader - v2.1.2 | https://github.com/filamentgroup/grunticon | (c) 2015 Scott Jehl, Filament Group, Inc. | MIT license. */ (function(e){function t(t,n,r,o){"use strict";function a(){for(var e,n=0;u.length>n;n++)u[n].href&&u[n].href.indexOf(t)>-1&&(e=!0);e?i.media=r||"all":setTimeout(a)}var i=e.document.createElement("link"),l=n||e.document.getElementsByTagName("script")[0],u=e.document.styleSheets;return i.rel="stylesheet",i.href=t,i.media="only x",i.onload=o||null,l.parentNode.insertBefore(i,l),a(),i}var n=function(r,o){"use strict";if(r&&3===r.length){var a=e.navigator,i=e.Image,l=!(!document.createElementNS||!document.createElementNS("http://www.w3.org/2000/svg","svg").createSVGRect||!document.implementation.hasFeature("http://www.w3.org/TR/SVG11/feature#Image","1.1")||e.opera&&-1===a.userAgent.indexOf("Chrome")||-1!==a.userAgent.indexOf("Series40")),u=new i;u.onerror=function(){n.method="png",n.href=r[2],t(r[2])},u.onload=function(){var e=1===u.width&&1===u.height,a=r[e&&l?0:e?1:2];n.method=e&&l?"svg":e?"datapng":"png",n.href=a,t(a,null,null,o)},u.src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///ywAAAAAAQABAAACAUwAOw==",document.documentElement.className+=" grunticon"}};n.loadCSS=t,e.grunticon=n})(this);(function(e,t){"use strict";var n=t.document,r="grunticon:",o=function(e){if(n.attachEvent?"complete"===n.readyState:"loading"!==n.readyState)e();else{var t=!1;n.addEventListener("readystatechange",function(){t||(t=!0,e())},!1)}},a=function(e){return t.document.querySelector('link[href$="'+e+'"]')},c=function(e){var t,n,o,a,c,i,u={};if(t=e.sheet,!t)return u;n=t.cssRules?t.cssRules:t.rules;for(var l=0;n.length>l;l++)o=n[l].cssText,a=r+n[l].selectorText,c=o.split(");")[0].match(/US\-ASCII\,([^"']+)/),c&&c[1]&&(i=decodeURIComponent(c[1]),u[a]=i);return u},i=function(e){var t,o,a;o="data-grunticon-embed";for(var c in e)if(a=c.slice(r.length),t=n.querySelectorAll(a+"["+o+"]"),t.length)for(var i=0;t.length>i;i++)t[i].innerHTML=e[c],t[i].style.backgroundImage="none",t[i].removeAttribute(o);return t},u=function(t){"svg"===e.method&&o(function(){i(c(a(e.href))),"function"==typeof t&&t()})};e.embedIcons=i,e.getCSS=a,e.getIcons=c,e.ready=o,e.svgLoadedCallback=u,e.embedSVG=u})(grunticon,this); grunticon(["/grunticon-v2/icons.data.svg.css", "/grunticon-v2/icons.data.png.css", "/grunticon-v2/icons.fallback.css"]); </script> <noscript><link href="/grunticon-v2/icons.fallback.css" rel="stylesheet"></noscript> <script src="/js/picturefill-min.js" async></script> <!-- Piwik --> <script type="text/javascript"> var _paq = _paq || []; /* tracker methods like "setCustomDimension" should be called before "trackPageView" */ _paq.push(['trackPageView']); _paq.push(['enableLinkTracking']); (function() { var u="//bigmedium.com/bigstats/"; _paq.push(['setTrackerUrl', u+'piwik.php']); _paq.push(['setSiteId', '1']); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.type='text/javascript'; g.async=true; g.defer=true; g.src=u+'piwik.js'; s.parentNode.insertBefore(g,s); })(); </script> <!-- End Piwik Code --> </head> <!-- end <%htmlhead%> --> <body id="Page-why-machine-learning-and-ai-matter-for-design-team" class="bmt_page bmt_page-ideas bmslug-ideas"> <header id="bm-top" class="header toolbar"> <div class="lc"> <a href="https://bigmedium.com/" class="logo"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 830 147" role="img" aria-label="Big Medium" preserveAspectRatio="xMaxYMax meet"><title>Big Medium</title><desc>Big Medium logo</desc><defs><symbol id="bmlogo"><g fill="#000" fill-rule="evenodd"><path id="bmlogo-arrow" d="M56 9.94V0h32v30h-9.94V17.394L62.456 33 55 25.545 70.606 9.94"/><path class="bmlogo" d="M0 0v116h88V40H46V0H0zm36 10H10v96h68V50H36V10zM144 0h-10v95l-1 21h8l2-10c3.874 6.617 10.956 12 23 12 20.618 0 29-17.023 29-38v-4c0-21.292-8.382-38.316-29-38-11.033-.316-17.97 4.34-22 10V0zm0 59c3.064-5.16 9.046-12 20-12 14.142 0 21 11.352 21 29v4c0 17.648-6.858 29-21 29-10.954 0-16.936-6.84-20-12V59zm69 57h10V39h-10v77zM224 8h-13v13h13V8zm68 109c.016 13.62-5.33 21.158-20 21-14.38.158-19.872-7.09-20-22h-10v2c.445 16.1 7.96 29 30 29 21.895 0 30.133-12.61 30-30V61l1-21h-8l-2 10c-3.874-6.637-10.956-12-23-12-20.473 0-29 16.38-29 36v3c0 19.414 8.527 35.503 29 36 11.033-.497 17.825-4.846 22-11v15zm0-58v32c-3.2 5.216-9.014 12-20 12-14.02 0-21-10.392-21-26v-4c0-15.32 6.98-26 21-26 10.986 0 16.8 6.784 20 12zm156 58V61c0-14.677-7.67-23-21-23-12.868 0-20.54 5.84-25 13-2.487-8.473-9.29-13-19-13-12.434 0-19.96 5.55-24 12l-2-10h-8l1 22v55h10V59c3.184-5.083 8.395-11.8 19-12 8.79.2 14.868 3.558 15 15v55h10V59c3.184-5.083 8.395-11.8 19-12 8.79.2 14.868 3.558 15 15v55h10zm81-35v-6c0-20.9-9.765-38-32-38-22.944 0-33 17.1-33 38v4c0 20.9 10.056 38 33 38 22.09 0 32-13.768 32-26h-10c.235 8.03-6.177 17.45-22 17-15.074.45-22.215-9.986-23-27h55zm-33-36c14.618 0 21.42 10.484 22 27h-44c.434-16.516 7.526-27 22-27zm76-8c-20.618-.316-29 16.708-29 38v4c0 20.977 8.382 38 29 38 11.9 0 19.126-5.383 23-12l1 10h9l-1-21V0h-10v48c-4.175-5.66-10.967-10.316-22-10zm3 71c-14.167 0-21-11.352-21-29v-4c0-17.648 6.833-29 21-29 10.84 0 16.8 6.84 20 12v38c-3.2 5.16-9.16 12-20 12zm50 7h10V39h-10v77zM636 8h-13v13h13V8zm18 31v54c0 14.632 7.973 25 23 25 13.386 0 21.65-5.55 26-12l2 10h8l-1-22V39h-10v58c-3.206 4.937-9.15 11.8-21 12-10.474-.2-16.998-5.603-17-17V39h-10zm176 78V61c0-14.677-7.67-23-21-23-12.868 0-20.54 5.84-25 13-2.487-8.473-9.29-13-19-13-12.434 0-19.96 5.55-24 12l-2-10h-8l1 22v55h10V59c3.184-5.083 8.395-11.8 19-12 8.79.2 14.868 3.558 15 15v55h10V59c3.184-5.083 8.395-11.8 19-12 8.79.2 14.868 3.558 15 15v55h10z"/></g></symbol></defs><use xlink:href="#bmlogo"></use></svg> </a> <nav class="bmw_navigation bmn_hnav" role="navigation"> <div class="bmn_skipnav"><a href="#bm-skipnavtop">Skip Navigation</a></div> <ul> <li class="bmn_sec-ideas bmn_active"><a title="" href="https://bigmedium.com/ideas/">Ideas</a></li> <li class="bmn_sec-projects"><a title="" href="https://bigmedium.com/projects/">Projects</a></li> <li class="bmn_sec-speaking"><a title="" href="https://bigmedium.com/speaking/">Talks</a></li> <li class="bmn_sec-about"><a title="" href="https://bigmedium.com/about/">About</a></li> <li class="bmn_sec-hire"><a title="" href="https://bigmedium.com/hire/">Hire Us</a></li> </ul> <span class="bmn_clearNav" id="bm-skipnavtop"> </span> </nav> <div class="powertools"> <a href="#" class="icon icon-microphone icon-utility" title="speech commands" id="toggleSpeech">Speak</a> <a href="#" id="toggleSearch" class="icon icon-search icon-utility" title="search">Search</a> <a href="#nav" id="toggleMenu" class="icon icon-menu icon-utility" title="menu">Menu</a> <!-- START <%search%> --> <form action="https://bigmedium.com/cgi-bin/moxiebin/bm-search.cgi/q/3" method="get" class="bmw_search" enctype="multipart/form-data" accept-charset="utf-8"><div> <input type="search" name="bmq" placeholder="Search" value="" /> <button type="submit" class="icon icon-search icon-utility">Search</button> <input type="hidden" name="bms" value="3" /> </div></form> <!-- END <%search%> --> </div> </div> </header> <main role="main"> <article class="article"> <header class="page-header"> <div class="page-icon"> <div class="lc"> <svg width="386" height="188" viewBox="0 0 386 188" xmlns="http://www.w3.org/2000/svg" preserveAspectRatio="xMaxYMax meet" role="img" aria-label="Illustration of people holding hands with robots"><title>Illustration of people holding hands with robots</title><g fill="#FFF" fill-rule="evenodd"><path d="M84.42 111.465l-3.134 4.615a4.03 4.03 0 0 1 1.776 3.364c0 2.212-1.724 4.017-3.843 4.017-2.124 0-3.851-1.801-3.851-4.017a4.02 4.02 0 0 1 1.776-3.364l-3.134-4.615a9.557 9.557 0 0 0-4.255 7.979c0 4.29 2.803 7.933 6.654 9.148v8.15c0 1.483-1.147 2.69-2.55 2.69h-5.692v5.561h5.692c4.503 0 8.166-3.7 8.166-8.251v-8.147c3.85-1.214 6.653-4.854 6.653-9.148a9.581 9.581 0 0 0-4.258-7.982zM15.14 139.305c-4.481 0-8.125 3.61-8.125 8.05v7.858c-3.847 1.174-6.653 4.731-6.653 8.924 0 3.154 1.595 6.069 4.27 7.795l3.024-4.589a3.811 3.811 0 0 1-1.761-3.21c0-2.126 1.743-3.856 3.885-3.856 2.146 0 3.892 1.73 3.892 3.856a3.82 3.82 0 0 1-1.761 3.21l3.025 4.59c2.674-1.731 4.27-4.646 4.27-7.796 0-4.193-2.807-7.75-6.654-8.924v-7.862c0-1.417 1.162-2.568 2.591-2.568h9.453v-5.482l-9.456.004z"/><path d="M47.876 113.397h-2.991c-11.158 0-20.29 9.043-20.29 20.101v29.888h18.418v5.736a10.898 10.898 0 0 1 6.737 0v-5.74h18.413l-.003-18.393v-11.492c0-11.054-9.128-20.101-20.285-20.101zm-9.856 42.867h-4.206v-4.395h4.206v4.395zm7.057 0h-4.202v-4.395h4.202v4.395zm7.06 0h-4.2v-4.395h4.2v4.395zm-5.759-9.859c-6.702 0-12.156-5.403-12.156-12.044 0-6.64 5.454-12.044 12.156-12.044 6.703 0 12.157 5.403 12.157 12.044 0 6.64-5.454 12.044-12.157 12.044zm12.82 9.859h-4.205v-4.395h4.205v4.395zM38.084 179.354c0 4.54 3.715 8.218 8.294 8.218 4.583 0 8.294-3.681 8.294-8.218 0-4.54-3.715-8.217-8.294-8.217-4.583-.004-8.294 3.677-8.294 8.217zm8.294-2.414a2.42 2.42 0 0 1 2.433 2.41c0 1.331-1.09 2.41-2.433 2.41-1.343 0-2.433-1.079-2.433-2.41a2.42 2.42 0 0 1 2.433-2.41z"/><path d="M46.378 126.143c-4.583 0-8.294 3.681-8.294 8.218 0 4.54 3.715 8.217 8.294 8.217 4.583 0 8.294-3.68 8.294-8.217 0-4.54-3.711-8.218-8.294-8.218zm0 10.628a2.42 2.42 0 0 1-2.433-2.41c0-1.33 1.09-2.415 2.433-2.415 1.343 0 2.437 1.08 2.437 2.414 0 1.335-1.094 2.41-2.437 2.41zM144 17c0 8.844-7.176 16-16 16-8.833 0-16-7.165-16-16s7.167-16 16-16c8.815 0 16 7.165 16 16zM129.654 125.874l3.43 58.416c0 2.024 1.661 3.71 3.696 3.71 2.052 0 3.732-1.686 3.732-3.71l3.163-58.416h10.342l-10.68-65.48 21.52 42.823a3.718 3.718 0 0 0 4.869 1.98 3.727 3.727 0 0 0 1.981-4.882s-15.762-42.592-19.671-50.535C148.144 41.837 144.315 37 129.503 37h-3.02c-14.768 0-18.642 4.828-22.516 12.78-3.882 7.944-19.662 50.535-19.662 50.535a3.71 3.71 0 0 0 1.937 4.881c1.901.799 4.078-.097 4.895-1.979l21.511-42.823-10.698 65.48h10.325l3.208 58.416c0 2.024 1.67 3.71 3.696 3.71 2.097 0 3.758-1.686 3.758-3.71l3.19-58.416h3.527zM246.9.02c-8.874 0-16.083 7.127-16.083 15.933 0 8.816 7.21 15.95 16.084 15.95 8.856 0 16.03-7.134 16.03-15.95.008-8.807-7.174-15.932-16.03-15.932zM263.55 93.872l1.062-34.681 19.612 43.14c.82 1.887 3.033 2.799 4.941 1.985a3.739 3.739 0 0 0 2.025-4.926s-13.806-42.916-17.757-50.9c-3.942-7.993-10.027-12.865-25.011-12.865h-3.078c-14.977 0-21.08 4.863-25.02 12.865-3.925 7.985-17.731 50.9-17.731 50.9a3.741 3.741 0 0 0 1.998 4.926c1.926.823 4.14-.098 4.914-1.985l19.639-43.14 1.07 34.68-3.096 87.2c-.216 3.452 2.395 6.447 5.85 6.67.163.036.325.036.45.036 3.295 0 6.067-2.521 6.328-5.829l7.12-71.812 7.19 71.812c.208 3.317 2.989 5.83 6.256 5.83.153 0 .306 0 .459-.036 3.492-.224 6.066-3.228 5.86-6.67l-3.106-87.2h.025z"/><path d="M286.358 112.982l3.592 5.34c-1.273.857-2.034 2.31-2.034 3.893 0 2.564 1.975 4.644 4.402 4.644 2.433 0 4.413-2.085 4.413-4.644 0-1.578-.76-3.036-2.035-3.893l3.592-5.34c3.055 2.055 4.876 5.505 4.876 9.233 0 4.968-3.214 9.179-7.627 10.583v9.427c0 1.718 1.309 3.111 2.926 3.111h20.208v6.436h-20.203c-5.16 0-9.359-4.285-9.359-9.547v-9.427c-4.412-1.404-7.621-5.62-7.621-10.588-.005-3.723 1.82-7.178 4.87-9.228zM338.488 170.304v-5.212h6.338v5.212c-1-.329-2.06-.508-3.169-.508-1.11 0-2.17.184-3.17.508z"/><path d="M340.25 136.705h2.815c6.582 0 12.413 3.38 15.85 8.487h9.662c5.134 0 9.308 4.176 9.308 9.313v9.094c4.408 1.359 7.627 5.476 7.627 10.329 0 3.648-1.83 7.023-4.89 9.024l-3.468-5.311a4.43 4.43 0 0 0 2.02-3.713c0-2.46-1.995-4.465-4.453-4.465a4.465 4.465 0 0 0-4.458 4.465 4.43 4.43 0 0 0 2.02 3.713l-3.467 5.311a10.758 10.758 0 0 1-4.89-9.024c0-4.853 3.213-8.965 7.621-10.324v-9.1a2.975 2.975 0 0 0-2.97-2.97h-6.92a18.97 18.97 0 0 1 .502 4.275v6.62h-41.004v-6.62c0-10.503 8.592-19.104 19.094-19.104zm8.109 16.207h4.283v-4.574h-4.283v4.574zm-8.846 0h4.284v-4.574h-4.284v4.574zm-8.846 0h4.284v-4.574h-4.284v4.574zM342.985 73.155h-2.662v4.61h2.662zM334.597 84.828v1.329h-4.607v-2.663h4.607zM348.711 83.493h4.612v2.663h-4.612zM334.349 75.629l-1.886 1.887 3.259 3.26 1.885-1.887zM348.96 75.629l-3.258 3.26 1.886 1.882 3.258-3.26z"/><path d="M315.21 97.392h20.427v-5.008h4.204v-3.912c-1.338-.677-2.268-2.04-2.268-3.644a4.087 4.087 0 0 1 4.09-4.091c2.253 0 4.074 1.836 4.074 4.091 0 1.608-.93 2.967-2.269 3.644v3.912h4.204v5.008h20.433c1.896 0 3.463 1.568 3.463 3.464v30.429c0 1.897-1.567 3.465-3.463 3.465H315.21c-1.895 0-3.452-1.568-3.452-3.465v-30.429c0-1.896 1.552-3.464 3.452-3.464zm4.482 17.79a3.327 3.327 0 0 0 3.324 3.325h37.279a3.327 3.327 0 0 0 3.323-3.325v-1.568a3.328 3.328 0 0 0-3.323-3.315h-37.28a3.325 3.325 0 0 0-3.323 3.315v1.568zM341.657 172.215c4.313 0 7.806 3.5 7.806 7.81a7.808 7.808 0 0 1-7.806 7.81 7.808 7.808 0 0 1-7.806-7.81c0-4.31 3.492-7.81 7.806-7.81zm0 10.105a2.295 2.295 0 0 0 0-4.59 2.295 2.295 0 0 0 0 4.59z"/></g></svg> </div> </div> <div class="lc"> <!-- START <%kicker%> --> <a href="https://bigmedium.com/bm.tags/sentient-design/" class="kicker">sentient design</a> <!-- END <%kicker%> --> <!-- start <%headline%> --> <h1 class="bmw_headline">Why Machine Learning and AI Matter for Design Teams</h1> <!-- end <%headline%> --> <!-- start <%byline%> --> <h2 class="bmw_byline">By <a href="https://bigmedium.com/about/josh-clark.html" class="bmc_byline">Josh Clark</a> <br /> <span class="bmc_bylineTitle">Principal, Big Medium</span> </h2> <!-- end <%byline%> --> <!-- start <%pubdate%> --> <span class="bmw_pubdate">Published Mar 28, 2019</span> <!-- end <%pubdate%> --> </div> </header> <div class="lc maincontent"> <section class="bodycontent"> <!-- start <%content%> --> <div class="bmw_pageContent"> <p>Machine learning is everywhere these days, powering the services, products, and interfaces that all of us use every day. Yet many designers and organizations are still on the sidelines without a clear vision of how to work with this technology. Many aren’t sure if there’s a role for them at all. Fact is, there’s a critical role for <a href="https://bigmedium.com/speaking/design-in-the-era-of-the-algorithm.html">design in the era of the algorithm</a>—and your organization almost certainly has what it needs to jump in today.</p> <p>I’ve been bringing that message home to client companies as we work together to craft products powered by machine learning. But more and more, I’ve also been bringing these perspectives and techniques to stages and workshops around the world. If you’re interested in leveling up your data literacy as a designer, I invite you to join me for one of these sessions. (As I write this, I have workshops scheduled for <a href="https://2019.uxlondon.com/speakers/josh-clark#Workshop">London</a>, <a href="https://academy.frozenrockets.nl/workshop/ux-design-for-ml-and-ai-12-june">Amsterdam</a>, and <a href="https://iot613.ca">Ottawa</a>. As always, keep an eye on the <a href="https://bigmedium.com/speaking/">Talks</a> page for <a href="https://bigmedium.com/speaking/#upcoming-talks">upcoming talks and workshops</a>—or get in touch if you’d like me to visit your organization.)</p> <p>I sat down recently for a Q&A with the good folks at Connecticut UXPA to preview what designers will learn in this workshop series. Maybe even more important, we talked about why designing for machine learning should be on the radar for all design teams today. Here’s the conversation:</p> <p><strong>Q: Why do designers need to care about machine learning and artificial intelligence?</strong></p> <p>Perhaps the real question is why <em>wouldn’t</em> you care about it? In the same way that mobile defined the last decade of digital product design, machine learning is already defining the next. It’s the engine behind every single one of today’s important emerging interactions: voice interfaces, computer vision, predictive interfaces, bots, augmented reality, virtual reality, as well as so many of the sensor-based interfaces behind the internet of things. So if you’re interested in understanding the design of these new channels and platforms, <a href="https://bigmedium.com/speaking/ai-is-your-new-design-material.html">machine learning is your fundamental design material</a>.</p> <p>But beyond these emerging and next-generation interactions, A.I. is already driving so many of the digital products all of us use every day. Algorithms determine what you see in your Facebook and Instagram feeds. They predict what you’ll want to watch on Netflix. They suggest what you should buy at Amazon. They identify fraudulent use of our credit cards. They tell us how to drive home from work.</p> <blockquote class="pullquote media-center"> Designing for machine learning isn’t for the hand-wavy future. This is very much for the here and now. </blockquote> <p>All of the most successful digital products now have machine learning either at their core, or as an important enhancement to the core offering.</p> <p>It’s amazing how quickly algorithms have become so woven into the fabric of nearly every moment of our lives. That means it’s also urgently important that those experiences be designed with intention and skill. There’s a critical role for designers here.</p> <p><strong>Q: Most designers don’t work for one of those high-flying companies. What if your company doesn’t use machine learning right now, and doesn’t have the in-house expertise of a Google, Amazon, or Facebook?</strong></p> <p>There’s a common assumption that a company has to have a vast army of algorithm engineers and data scientists in order to put machine learning to work. But it turns out the underlying technologies are widely available and don’t even require deep expertise to get started. If you have interesting data—and most companies do—most developers can create interesting machine-learning applications.</p> <p>But here’s the really exciting thing. There are lots of A.I. services available that don’t require any engineering or data science know-how whatsoever. The big players like Microsoft, IBM, Google, and Amazon all offer practically-free services for speech recognition, image recognition, product recommendation, and more—and the technical bar to use them is incredibly low. A typical designer and web developer can pair up to create their own machine-learning product with astonishingly little effort. All of us have easy access to the superpowers we associate with these tech giants.</p> <p>In the workshop, we’ll explore those services together and actually work with them. Designers are able to see and understand how they can use the results those services provide as design material in their work. These are tools designers can use today—like right now—with the skills they and their colleagues already have. Designers will leave the workshop with a knowledge of technologies and services to help their companies start working with machine learning immediately. </p> <p>So it turns out that the technology is not the biggest challenge. The harder thing is identifying meaningful ways to use that technology. That’s the work of product design and UX design. The job and opportunity for designers is to point the machines at problems worth solving—and to present the results in ways that are meaningful and useful to our customers.</p> <blockquote class="pullquote media-center"> The technology is not the biggest challenge. The harder thing is identifying meaningful ways to use that technology. </blockquote> <p>That’s another big focus of this workshop. We’ll work through some techniques for ideation to identify opportunities for machine learning in everyday products.</p> <p><strong>Q: What does that look like? I assume we’re not talking about the everyman designer building a self-aware, all-knowing computer intelligence personality?</strong></p> <p>Ha, that’s right. The term “artificial intelligence” has gotten away from us, and it’s used by marketers to describe everything from the most basic automated system to sci-fi visions of sentient robots. What we’re talking about in this workshop is a practical middle that is in some ways mundane but still incredibly powerful.</p> <p>Machine learning is basically pattern matching at unprecedented scale. It takes a mountain of historical data and locates patterns that an algorithm can recognize in new data it receives. That means machine learning can identify or categorize information (or images, sounds, products, you name it). But it can also predict or recommend what’s next: based on past history, here’s the most likely thing that will happen or that you should do. Put another way, machine learning figures out what’s “normal” (most common) for any specific context and then predicts the next normal thing, or identifies things that aren’t normal (fraud, crime, disease, etc).</p> <p>Practically speaking, all of this means that machine learning lets you do four new things:</p> <ol> <li><strong>Do better at answering questions we already ask.</strong></li> <li><strong>Answer new questions.</strong> Using sentiment analysis, for example, a customer care center can now search emails for “angry” or “upset” instead of traditional keyword searches.</li> <li><strong>Mine new sources of information.</strong> Until now, all the messy ways that humans communicate have been opaque to the machines. Suddenly, images, doodles, speech, gestures, facial expression… it’s now all available as meaningful data—or even as surfaces for interaction—thanks to machine learning.</li> <li><strong>Uncover invisible patterns.</strong> Machine learning can find patterns in vast troves of data that were historically invisible to us. That means we can identify new customer segments, new buying patterns, popular running routes, micro-communities, even sources of disease.</li> </ol> <p>In the workshop, we’ll experiment with each of those four kinds of opportunities. Designers will come away with a firm grounding in how you can use each of them to create entirely new products or, just as powerfully, to improve existing ones. </p> <p><strong>Q: What are some examples of improving existing products? For designers who aren’t yet working with machine learning, how will this workshop help them in their everyday work?</strong></p> <p>Sprinkling a little intelligence into a webpage with machine learning will soon be as commonplace as sprinkling a little interaction into a page with Javascript. That’s already the case for some companies, and the same will follow for everyone else.</p> <p>I’m talking about small, even casual interventions. Think about predictive text in your smartphone’s keyboard. That’s machine learning suggesting the next word based on what you’ve already typed—a small little intervention that improves customers lives by helping in the tedious and error-prone task of touchscreen typing.</p> <p>Or consider Google Forms, the survey-building tool. When you add a new question, you have to tell it the format of the answer (multiple choice, checkboxes, linear scale, etc.). As you type your question, Google Forms identifies the category of question and changes the default answer type based on the wording—a convenient bit of intelligence to make the process easier.</p> <p>Or think of a CMS that suggests a caption or alt-text description for images that are uploaded.</p> <blockquote class="pullquote media-center"> Sprinkling a little intelligence into a page with machine learning should soon be as commonplace as sprinkling a little interaction into a webpage with Javascript. </blockquote> <p>All of these examples are almost startlingly mundane. One of the messages that I want designers to absorb is that machine learning isn’t just about creating new kinds of products. It also gives you tools to add high polish and deep convenience to existing applications. The tools are here and ready for us to use, but it takes a perspective shift. We have to get as cozy with casual applications of machine learning as we are with Javascript, or with designing for small screens.</p> <p><strong>Q: What expertise does this require? There’s already the ongoing debate about whether designers should code. Do designers now have to be data scientists, too?</strong></p> <p>You don’t have to be a data scientist to design for machine-generated content and interactions. For better or worse, though, many machine-generated interfaces have been designed by engineers and data scientists. Those folks have been enormously helpful by showing us what’s possible, what machine learning can do. <a href="https://bigmedium.com/ideas/systems-smart-enough-to-know-theyre-not-smart-enough.html">But we’ve also seen flaws.</a> We’ve seen machine learning pointed at the wrong problems. Or we’ve seen interfaces that don’t reflect the actual confidence (or uncertainty) of the underlying results.</p> <p>And those are design problems. The presentation of machine-generated results is at least as important as the underlying algorithm.</p> <p>So, no, you don’t have to be a data scientist to design for machine learning. But you do need to be data-literate. You have to understand the strange new texture of this design material—and some of the uncertainty and weirdness that it introduces into our designs.</p> <p>An umbrella theme of the workshop is learning to understand the new perspectives and techniques that are required when you’re designing for machine-generated content. We put those practices to work in very concrete, practical, and actionable ways.</p> <blockquote class="pullquote media-center"> You don’t have to be a data scientist to design for machine learning. But you do need to be data-literate. </blockquote> <p><strong>Q: What about the other way around? For data scientists already working with machine learning, would they benefit from learning about related design and UX considerations?</strong></p> <p>I love it when data scientists and algorithm engineers join these workshops, because it’s an opportunity to introduce design perspective to the way they think about their work. How do you explain the results of the algorithm in ways that are meaningful and intuitive to end users? How do you translate the numeric confidence of the algorithm into everyday language?</p> <p>Data scientists understand that these systems are probabilistic. The systems report the <em>statistical likelihood</em> that something is true, but nothing is black and white. So one of the interesting challenges—for both designers and data scientists—is how to express the results as signals or suggestions, not facts. It’s a new kind of design. Manner and presentation become critical—things that designers consider every day, but that aren’t necessarily obvious when the data folks are building or tuning models.</p> <p><strong>Q: Who else will benefit from the workshop?</strong></p> <p>This workshop is all about understanding how machine learning fits into the everyday practice of building digital products. Like all good UX design, this ultimately means how we triangulate user needs, business goals, and the technology’s capabilities. That’s a conversation that benefits not only designers, but also product owners, researchers, and developers—everyone involved in the product process. That also includes managers and executives trying to figure out how machine learning applies to their company or industry.</p> <p><strong>Q: You mentioned the role of machine learning in today’s emerging interfaces. How will the workshop help attendees explore the design of voice assistants, bots, physical interfaces and the rest?</strong></p> <p>We’ll dip our toe into all of these to talk about some of the unique considerations and challenges of each. For assistants and bots, for example, we’ll look at some of the pitfalls of creating interfaces that ape human behavior—and some techniques and perspectives that can help to avoid the biggest problems, and pave the way for success.</p> <p>Across the board, the biggest thing you can do is be transparent about what the system does and what it’s good at. Our work as designers is always to set good expectations and channel behavior in ways that match the capabilities of the system. But often, machine-generated systems over-promise. Alexa and Siri invite us to ask them anything, but that sets up an expectation that is far beyond their capability. They constantly disappoint us, even though they are astonishing technologies. It’s not a tech problem, it’s an expectation-setting challenge. That’s design work.</p> <p>One of the biggest things I’ve learned as I work with machine-generated content and interaction is that we have to design for failure and uncertainty. Traditionally, we’ve always designed for success, crafting a fixed path through content that is under our control. When machines are generating the content—and sometimes even the interaction itself—it’s a new challenge.</p> <p>In the workshop, we’ll explore techniques and approaches to keep things on the rails even when the machines deliver lousy results.</p> <p>There are tons of opportunities to do amazing things with machine learning in our work. But there are also lots of ways it can go sideways—and <a href="https://bigmedium.com/ideas/systems-smart-enough-to-know-theyre-not-smart-enough.html">there are plenty of examples of how it already has</a>. Ultimately, the way this technology gets used is a question of design. So really, it’s up to us.</p> <p>This workshop is all about helping designers discover their own influential role in putting this powerful (and surprisingly accessible) technology to work. And perhaps just as important: it’s all about how to handle this new design material with care and respect.</p> <p><em>Are you or your team wrestling with how to adopt and design for machine learning and A.I.? Wrestling with the UX of bots, data-generated interfaces, and artificial intelligence? Big Medium can help—with workshops, executive sessions, or a full-blown design engagement. <a href="https://bigmedium.com/hire/">Get in touch.</a></em></p> </div> <!-- end bmw_pageContent --> <!-- end <%content%> --> </section> <section class="moreinfo"> <!-- START <%tags%> --> <h3>Read more about...</h3> <ul class="bmw_tags"> <li><a href="https://bigmedium.com/bm.tags/sentient-design/">sentient design</a></li> <li><a href="https://bigmedium.com/bm.tags/ai/" rel="tag">ai</a></li> <li><a href="https://bigmedium.com/bm.tags/algorithms/" rel="tag">algorithms</a></li> <li><a href="https://bigmedium.com/bm.tags/data/" rel="tag">data</a></li> <li><a href="https://bigmedium.com/bm.tags/design/" rel="tag">design</a></li> <li><a href="https://bigmedium.com/bm.tags/events-workshops/">events & workshops</a></li> <li><a href="https://bigmedium.com/bm.tags/speaking/" rel="tag">speaking</a></li> </ul> <!-- END <%tags%> --> </section> </div> </article> </main> <section class="touts"> <div class="lc u--zero-pad"> <div class="standard-margin touts-3up"> <h2><a href="https://bigmedium.com/ideas/" class="kicker kicker--invert">Ideas</a></h2> <!-- start <%latest%> --> <div class="tout-links tout-links--latest tout-links--sec-ideas"> <div class="bmw_link bma_page1704"> <div class="bma_mediatop"> <a href="https://bigmedium.com/ideas/2025-the-year-ahead.html" class="bma_thumb"><img src="https://bigmedium.com/bm.pix/2025-promo.4x3-250.png" class="bma_thumb" alt="2025: The Year Ahead" srcset="https://bigmedium.com/bm.pix/2025-promo.4x3-2000.png 1200w, https://bigmedium.com/bm.pix/2025-promo.4x3-1000.png 1000w, https://bigmedium.com/bm.pix/2025-promo.4x3-500.png 500w, https://bigmedium.com/bm.pix/2025-promo.4x3-250.png 250w" sizes="(min-width: 1050px) 449px, 50vw" /></a> </div> <div class="bma_body"> <div class="bma_body-wrap"> <a href="https://bigmedium.com/bm.tags/design/" class="kicker kicker--tout kicker--invert">design</a> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/2025-the-year-ahead.html" title="2025: The Year Ahead" rel="bookmark">2025: The Year Ahead</a></h3> <div class="bma_desc">AI shifts from tool to design material. Product design moves from consolidation to innovation. Generative AI loses its sparkle. Sentient Design comes to the fore. Josh Clark unpacks the signals reshaping design, strategy, and creativity in 2025.</div> </div> </div> </div> <div class="bmw_link bma_page1705"> <div class="bma_mediatop"> <a href="https://bigmedium.com/ideas/new-adventures-for-old-friends.html" class="bma_thumb"><img src="https://bigmedium.com/bm.pix/new-adventures.4x3-250.png" class="bma_thumb" alt="Farewell for new adventures" srcset="https://bigmedium.com/bm.pix/new-adventures.4x3-2000.png 1200w, https://bigmedium.com/bm.pix/new-adventures.4x3-1000.png 1000w, https://bigmedium.com/bm.pix/new-adventures.4x3-500.png 500w, https://bigmedium.com/bm.pix/new-adventures.4x3-250.png 250w" sizes="(min-width: 1050px) 449px, 50vw" /></a> </div> <div class="bma_body"> <div class="bma_body-wrap"> <a href="https://bigmedium.com/bm.tags/life/" class="kicker kicker--tout kicker--invert">life</a> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/new-adventures-for-old-friends.html" title="New Adventures for Old Friends" rel="bookmark">New Adventures for Old Friends</a></h3> <div class="bma_desc">Brad Frost, Ian Frost, and Jessi Hall are moving on to exciting new chapters. We’re so grateful and proud of everything we’ve done together.</div> </div> </div> </div> <div class="bmw_link bma_page1665"> <div class="bma_mediatop"> <a href="https://bigmedium.com/ideas/hello-sentient-design.html" class="bma_thumb"><img src="https://bigmedium.com/bm.pix/sentient-design-hello.4x3-250.png" class="bma_thumb" alt="Illustration of four computers and devices lighting up with Sentient Design awareness" srcset="https://bigmedium.com/bm.pix/sentient-design-hello.4x3-2000.png 1200w, https://bigmedium.com/bm.pix/sentient-design-hello.4x3-1000.png 1000w, https://bigmedium.com/bm.pix/sentient-design-hello.4x3-500.png 500w, https://bigmedium.com/bm.pix/sentient-design-hello.4x3-250.png 250w" sizes="(min-width: 1050px) 449px, 50vw" /></a> </div> <div class="bma_body"> <div class="bma_body-wrap"> <a href="https://bigmedium.com/bm.tags/sentient-design/" class="kicker kicker--tout kicker--invert">sentient design</a> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/hello-sentient-design.html" title="Say Hello to Sentient Design" rel="bookmark">Say Hello to Sentient Design</a></h3> <div class="bma_desc">Sentient Design is the already-here future of intelligent interfaces and AI-mediated experiences. Discover this framework and philosophy for working with AI as a design material.</div> </div> </div> </div> <div class="bmw_link bma_page1685"> <div class="bma_mediatop"> <a href="https://bigmedium.com/ideas/workshop-sentient-design-ai-experiences.html" class="bma_thumb"><img src="https://bigmedium.com/bm.pix/sentent-design-workshop.4x3-250.png" class="bma_thumb" alt="Four devices lighting up with Sentient Design and machine intelligence" srcset="https://bigmedium.com/bm.pix/sentent-design-workshop.4x3-2000.png 1200w, https://bigmedium.com/bm.pix/sentent-design-workshop.4x3-1000.png 1000w, https://bigmedium.com/bm.pix/sentent-design-workshop.4x3-500.png 500w, https://bigmedium.com/bm.pix/sentent-design-workshop.4x3-250.png 250w" sizes="(min-width: 1050px) 449px, 50vw" /></a> </div> <div class="bma_body"> <div class="bma_body-wrap"> <a href="https://bigmedium.com/bm.tags/events-workshops/" class="kicker kicker--tout kicker--invert">events & workshops</a> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/workshop-sentient-design-ai-experiences.html" title="Workshop: Craft AI-Powered Experiences with Sentient Design" rel="bookmark">Workshop: Craft AI-Powered Experiences with Sentient Design</a></h3> <div class="bma_desc">Reserve a private workshop to teach your product and design teams to imagine, design, and deliver AI-powered features and products.</div> </div> </div> </div> <div class="bmw_link bma_page1701"> <div class="bma_mediatop"> <a href="https://designtokenscourse.com" class="bma_thumb"><img src="https://bigmedium.com/bm.pix/subatomic-course.4x3-250.png" class="bma_thumb" alt="Subatomic: The Complete Guide to Design Systems" srcset="https://bigmedium.com/bm.pix/subatomic-course.4x3-2000.png 1200w, https://bigmedium.com/bm.pix/subatomic-course.4x3-1000.png 1000w, https://bigmedium.com/bm.pix/subatomic-course.4x3-500.png 500w, https://bigmedium.com/bm.pix/subatomic-course.4x3-250.png 250w" sizes="(min-width: 1050px) 449px, 50vw" /></a> </div> <div class="bma_body"> <div class="bma_body-wrap"> <a href="https://bigmedium.com/bm.tags/course/" class="kicker kicker--tout kicker--invert">course</a> <h3 class="bma_head"><a href="https://designtokenscourse.com" title="Subatomic: All About Design Tokens" rel="bookmark">Subatomic: All About Design Tokens</a></h3> <div class="bma_desc">In this eight-part course, Brad and Ian Frost teach you everything you need to know about creating an effective design token system.</div> </div> </div> </div> <div class="bmw_link bma_page1687"> <div class="bma_mediatop"> <a href="https://bigmedium.com/ideas/your-sparkles-are-fizzling.html" class="bma_thumb"><img src="https://bigmedium.com/bm.pix/sparkles-wilting.4x3-250.png" class="bma_thumb" alt="Illustration of sparkles wilting on the vine" srcset="https://bigmedium.com/bm.pix/sparkles-wilting.4x3-2000.png 1200w, https://bigmedium.com/bm.pix/sparkles-wilting.4x3-1000.png 1000w, https://bigmedium.com/bm.pix/sparkles-wilting.4x3-500.png 500w, https://bigmedium.com/bm.pix/sparkles-wilting.4x3-250.png 250w" sizes="(min-width: 1050px) 449px, 50vw" /></a> </div> <div class="bma_body"> <div class="bma_body-wrap"> <a href="https://bigmedium.com/bm.tags/icons/" class="kicker kicker--tout kicker--invert">icons</a> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/your-sparkles-are-fizzling.html" title="Your Sparkles Are Fizzling" rel="bookmark">Your Sparkles Are Fizzling</a></h3> <div class="bma_desc">Let’s retire the sparkle emoji, purple hues, and rainbow gradients for AI-powered features.</div> </div> </div> </div> </div> <!-- end <%latest%> --> <div class="continue"> <a href="https://bigmedium.com/ideas/" class="btn btn--next"> <span class="btn-arrow-text--right">More Ideas</span> </a> </div> </div> </div> </section> <section class="touts"> <div class="lc u--zero-pad"> <div class="standard-margin touts-simple"> <h2><a href="https://bigmedium.com/ideas/links/" class="kicker kicker--invert">What We’re Reading</a></h2> <!-- start <%latest%> --> <div class="tout-links tout-links--latest tout-links--sec-links"> <div class="bmw_link bma_page1707 bmw_link--noimage"> <div class="bma_body"> <div class="bma_body-wrap"> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/links/tiktok-will-never-die---the-atlantic.html" title="TikTok Will Never Die" rel="bookmark">TikTok Will Never Die</a></h3> <div class="bma_desc">TikTok might not be chit-chatting generative AI, writes Damon Beres, but it’s the most widely and deeply impactful AI application we’ve seen so far.</div> </div> </div> </div> <div class="bmw_link bma_page1702 bmw_link--noimage"> <div class="bma_body"> <div class="bma_body-wrap"> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/links/ms-copilot-flying-straight-into-the-mountain.html" title="MS Copilot Flying Straight Into the Mountain" rel="bookmark">MS Copilot Flying Straight Into the Mountain</a></h3> <div class="bma_desc">Vaclav Vincalek ponders what happens when <em>anyone</em> can casually create agents and set them loose.</div> </div> </div> </div> <div class="bmw_link bma_page1699 bmw_link--noimage"> <div class="bma_body"> <div class="bma_body-wrap"> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/links/when-combinations-of-humans-and-ai-are-useful.html" title="When Combinations of Humans and A.I. are Useful" rel="bookmark">When Combinations of Humans and A.I. are Useful</a></h3> <div class="bma_desc">A research study raises challenging questions about collaborative AI interfaces, including the value of “human in the loop” interfaces and explanations of AI logic and confidence scores.</div> </div> </div> </div> <div class="bmw_link bma_page1694 bmw_link--noimage"> <div class="bma_body"> <div class="bma_body-wrap"> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/links/ai-pioneer-thinks-ai-is-dumber-than-a-cat.html" title="This AI Pioneer Thinks AI Is Dumber Than a Cat" rel="bookmark">This AI Pioneer Thinks AI Is Dumber Than a Cat</a></h3> <div class="bma_desc">AI pioneer Yann LeCun reminds us that just because LLMs are good at language doesn’t mean that they’re smart.</div> </div> </div> </div> <div class="bmw_link bma_page1693 bmw_link--noimage"> <div class="bma_body"> <div class="bma_body-wrap"> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/links/beware-of-botshit.html" title="Beware of Botshit" rel="bookmark">Beware of Botshit</a></h3> <div class="bma_desc">Botshit is hallucinated content that makes its way into human communications or screws up decision making.</div> </div> </div> </div> <div class="bmw_link bma_page1692 bmw_link--noimage"> <div class="bma_body"> <div class="bma_body-wrap"> <h3 class="bma_head"><a href="https://bigmedium.com/ideas/links/radically-adaptive-world-model-ethan-mollick.html" title="A Radically Adaptive World Model" rel="bookmark">A Radically Adaptive World Model</a></h3> <div class="bma_desc">A research project generates a world based on Counter-Strike, frame by frame in response to your actions. What happens when you apply the same thinking to the design of websites, dashboards, or canvas apps?</div> </div> </div> </div> </div> <!-- end <%latest%> --> <div class="continue"> <a href="https://bigmedium.com/ideas/links/" class="btn btn--next"> <span class="btn-arrow-text--right">More Links</span> </a> </div> </div> </div> </section> <section id="nav" class="prefooter"> <div class="toolbar"> <div class="lc"> <a href="https://bigmedium.com/" class="logo"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 830 147" role="img" aria-label="Big Medium" preserveAspectRatio="xMaxYMax meet"><title>Big Medium</title><desc>Big Medium logo</desc><use xlink:href="#bmlogo" id="footerLogo" /></svg> </a> <a href="#bm-top" id="BackToTop" class="icon icon-menu-up icon-utility">Back to top</a> </div> </div> <div class="lc"> <!-- START <%search%> --> <form action="https://bigmedium.com/cgi-bin/moxiebin/bm-search.cgi/q/3" method="get" class="bmw_search" enctype="multipart/form-data" accept-charset="utf-8"><div> <input type="search" name="bmq" placeholder="Search" value="" /> <button type="submit" class="icon icon-search icon-utility">Search</button> <input type="hidden" name="bms" value="3" /> </div></form> <!-- END <%search%> --> <nav class="bmw_navigation bmn_hnav" role="navigation"> <div class="bmn_skipnav"><a href="#bm-skipnavbottom">Skip Navigation</a></div> <ul> <li class="bmn_sec-ideas bmn_active"><a title="" href="https://bigmedium.com/ideas/">Ideas</a></li> <li class="bmn_sec-projects"><a title="" href="https://bigmedium.com/projects/">Projects</a></li> <li class="bmn_sec-speaking"><a title="" href="https://bigmedium.com/speaking/">Talks</a></li> <li class="bmn_sec-about"><a title="" href="https://bigmedium.com/about/">About</a></li> <li class="bmn_sec-hire"><a title="" href="https://bigmedium.com/hire/">Hire Us</a></li> </ul> <span class="bmn_clearNav" id="bm-skipnavbottom"> </span> </nav> </div> </section> <!-- start <%footer%> --> <div class="bmw_footer"> <footer class="footer"> <div class="lc"> <div class="read-us"> <h3>Read us</h3> <ul> <li class="book-atomic"> <a href="https://atomicdesign.bradfrost.com"> <img src="/pix/atomic-design.png" alt="Atomic Design, by Brad Frost" /> </a> </li> <li class="book-touch"> <a href="http://abookapart.com/products/designing-for-touch"> <img src="/pix/designing-for-touch.png" alt="Designing for Touch, by Josh Clark" /> </a> </li> </ul> </div> <div class="hire-us"> <h3>Work with us</h3> <ul> <li><a href="/hire/#ui-ux-design">Interface and experience design</a></li> <li><a href="/hire/#sentient-design">Sentient Design and AI</a></li> <li><a href="/hire/#product-strategy-process">Digital strategy and process</a></li> <li><a href="/hire/#design-systems">Design systems</a></li> <li><a href="/hire/#production">Production and co-creation</a></li> <li><a href="/hire/#action-plan">Action plan</a></li> <li><a href="/hire/#coaching">Coaching and hands-on advice</a></li> <li><a href="/hire/#workshops-talks">Workshops and talks</a></li> </ul> </div> <div class="follow-us"> <h3>Follow us</h3> <h4>Get the <a href="/ideas/big-medium-newsletter.html">newsletter</a></h4> <div id="mc_embed_shell_bmfooter" class="bmc_mailchimp"> <div id="mc_embed_signup_bmfooter"> <script src="https://f.convertkit.com/ckjs/ck.5.js"></script> <form action="https://app.kit.com/forms/7693367/subscriptions" class="seva-form formkit-form" method="post" data-sv-form="7693367" data-uid="93da655f7d" data-format="inline" data-version="5" data-options="{"settings":{"after_subscribe":{"action":"message","success_message":"Success! Now check your email to confirm your subscription.","redirect_url":""},"analytics":{"google":null,"fathom":null,"facebook":null,"segment":null,"pinterest":null,"sparkloop":null,"googletagmanager":null},"modal":{"trigger":"timer","scroll_percentage":null,"timer":5,"devices":"all","show_once_every":15},"powered_by":{"show":false,"url":"https://kit.com/features/forms?utm_campaign=poweredby&utm_content=form&utm_medium=referral&utm_source=dynamic"},"recaptcha":{"enabled":false},"return_visitor":{"action":"show","custom_content":""},"slide_in":{"display_in":"bottom_right","trigger":"timer","scroll_percentage":null,"timer":5,"devices":"all","show_once_every":15},"sticky_bar":{"display_in":"top","trigger":"timer","scroll_percentage":null,"timer":5,"devices":"all","show_once_every":15}},"version":"5"}" min-width="400 500 600 700 800"><div data-style="clean"><ul class="formkit-alert formkit-alert-error" data-element="errors" data-group="alert"></ul><div data-element="fields" data-stacked="false" class="seva-fields formkit-fields"><div class="formkit-field"><input class="formkit-input" name="email_address" style="color: rgb(0, 0, 0); border-color: rgb(255, 255, 255); border-radius: 0px; font-weight: 400;" aria-label="Email Address" placeholder="Email Address" required="" type="email"></div><button data-element="submit" class="formkit-submit formkit-submit" style="color: rgb(255, 255, 255); background-color: rgb(0, 0, 0); border-radius: 0px; font-weight: 700;"><div class="formkit-spinner"><div></div><div></div><div></div></div><span class="">Subscribe</span></button></div></div><style>.formkit-form[data-uid="93da655f7d"] *{box-sizing:border-box;}.formkit-form[data-uid="93da655f7d"]{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;}.formkit-form[data-uid="93da655f7d"] legend{border:none;font-size:inherit;margin-bottom:10px;padding:0;position:relative;display:table;}.formkit-form[data-uid="93da655f7d"] fieldset{border:0;padding:0.01em 0 0 0;margin:0;min-width:0;}.formkit-form[data-uid="93da655f7d"] body:not(:-moz-handler-blocked) fieldset{display:table-cell;}.formkit-form[data-uid="93da655f7d"] h1,.formkit-form[data-uid="93da655f7d"] h2,.formkit-form[data-uid="93da655f7d"] h3,.formkit-form[data-uid="93da655f7d"] h4,.formkit-form[data-uid="93da655f7d"] h5,.formkit-form[data-uid="93da655f7d"] h6{color:inherit;font-size:inherit;font-weight:inherit;}.formkit-form[data-uid="93da655f7d"] h2{font-size:1.5em;margin:1em 0;}.formkit-form[data-uid="93da655f7d"] h3{font-size:1.17em;margin:1em 0;}.formkit-form[data-uid="93da655f7d"] p{color:inherit;font-size:inherit;font-weight:inherit;}.formkit-form[data-uid="93da655f7d"] ol:not([template-default]),.formkit-form[data-uid="93da655f7d"] ul:not([template-default]),.formkit-form[data-uid="93da655f7d"] blockquote:not([template-default]){text-align:left;}.formkit-form[data-uid="93da655f7d"] p:not([template-default]),.formkit-form[data-uid="93da655f7d"] hr:not([template-default]),.formkit-form[data-uid="93da655f7d"] blockquote:not([template-default]),.formkit-form[data-uid="93da655f7d"] ol:not([template-default]),.formkit-form[data-uid="93da655f7d"] ul:not([template-default]){color:inherit;font-style:initial;}.formkit-form[data-uid="93da655f7d"] .ordered-list,.formkit-form[data-uid="93da655f7d"] .unordered-list{list-style-position:outside !important;padding-left:1em;}.formkit-form[data-uid="93da655f7d"] .list-item{padding-left:0;}.formkit-form[data-uid="93da655f7d"][data-format="modal"]{display:none;}.formkit-form[data-uid="93da655f7d"][data-format="slide in"]{display:none;}.formkit-form[data-uid="93da655f7d"][data-format="sticky bar"]{display:none;}.formkit-sticky-bar .formkit-form[data-uid="93da655f7d"][data-format="sticky bar"]{display:block;}.formkit-form[data-uid="93da655f7d"] .formkit-input,.formkit-form[data-uid="93da655f7d"] .formkit-select,.formkit-form[data-uid="93da655f7d"] .formkit-checkboxes{width:100%;}.formkit-form[data-uid="93da655f7d"] .formkit-button,.formkit-form[data-uid="93da655f7d"] .formkit-submit{border:0;border-radius:5px;color:#ffffff;cursor:pointer;display:inline-block;text-align:center;font-size:15px;font-weight:500;cursor:pointer;margin-bottom:15px;overflow:hidden;padding:0;position:relative;vertical-align:middle;}.formkit-form[data-uid="93da655f7d"] .formkit-button:hover,.formkit-form[data-uid="93da655f7d"] .formkit-submit:hover,.formkit-form[data-uid="93da655f7d"] .formkit-button:focus,.formkit-form[data-uid="93da655f7d"] .formkit-submit:focus{outline:none;}.formkit-form[data-uid="93da655f7d"] .formkit-button:hover > span,.formkit-form[data-uid="93da655f7d"] .formkit-submit:hover > span,.formkit-form[data-uid="93da655f7d"] .formkit-button:focus > span,.formkit-form[data-uid="93da655f7d"] .formkit-submit:focus > span{background-color:rgba(0,0,0,0.1);}.formkit-form[data-uid="93da655f7d"] .formkit-button > span,.formkit-form[data-uid="93da655f7d"] .formkit-submit > span{display:block;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;padding:12px 24px;}.formkit-form[data-uid="93da655f7d"] .formkit-input{background:#ffffff;font-size:15px;padding:12px;border:1px solid #e3e3e3;-webkit-flex:1 0 auto;-ms-flex:1 0 auto;flex:1 0 auto;line-height:1.4;margin:0;-webkit-transition:border-color ease-out 300ms;transition:border-color ease-out 300ms;}.formkit-form[data-uid="93da655f7d"] .formkit-input:focus{outline:none;border-color:#1677be;-webkit-transition:border-color ease 300ms;transition:border-color ease 300ms;}.formkit-form[data-uid="93da655f7d"] .formkit-input::-webkit-input-placeholder{color:inherit;opacity:0.8;}.formkit-form[data-uid="93da655f7d"] .formkit-input::-moz-placeholder{color:inherit;opacity:0.8;}.formkit-form[data-uid="93da655f7d"] .formkit-input:-ms-input-placeholder{color:inherit;opacity:0.8;}.formkit-form[data-uid="93da655f7d"] .formkit-input::placeholder{color:inherit;opacity:0.8;}.formkit-form[data-uid="93da655f7d"] [data-group="dropdown"]{position:relative;display:inline-block;width:100%;}.formkit-form[data-uid="93da655f7d"] [data-group="dropdown"]::before{content:"";top:calc(50% - 2.5px);right:10px;position:absolute;pointer-events:none;border-color:#4f4f4f transparent transparent transparent;border-style:solid;border-width:6px 6px 0 6px;height:0;width:0;z-index:999;}.formkit-form[data-uid="93da655f7d"] [data-group="dropdown"] select{height:auto;width:100%;cursor:pointer;color:#333333;line-height:1.4;margin-bottom:0;padding:0 6px;-webkit-appearance:none;-moz-appearance:none;appearance:none;font-size:15px;padding:12px;padding-right:25px;border:1px solid #e3e3e3;background:#ffffff;}.formkit-form[data-uid="93da655f7d"] [data-group="dropdown"] select:focus{outline:none;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"]{text-align:left;margin:0;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"]{margin-bottom:10px;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] *{cursor:pointer;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"]:last-of-type{margin-bottom:0;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] input[type="checkbox"]{display:none;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] input[type="checkbox"] + label::after{content:none;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] input[type="checkbox"]:checked + label::after{border-color:#ffffff;content:"";}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] input[type="checkbox"]:checked + label::before{background:#10bf7a;border-color:#10bf7a;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] label{position:relative;display:inline-block;padding-left:28px;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] label::before,.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] label::after{position:absolute;content:"";display:inline-block;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] label::before{height:16px;width:16px;border:1px solid #e3e3e3;background:#ffffff;left:0px;top:3px;}.formkit-form[data-uid="93da655f7d"] [data-group="checkboxes"] [data-group="checkbox"] label::after{height:4px;width:8px;border-left:2px solid #4d4d4d;border-bottom:2px solid #4d4d4d;-webkit-transform:rotate(-45deg);-ms-transform:rotate(-45deg);transform:rotate(-45deg);left:4px;top:8px;}.formkit-form[data-uid="93da655f7d"] .formkit-alert{background:#f9fafb;border:1px solid #e3e3e3;border-radius:5px;-webkit-flex:1 0 auto;-ms-flex:1 0 auto;flex:1 0 auto;list-style:none;margin:25px auto;padding:12px;text-align:center;width:100%;}.formkit-form[data-uid="93da655f7d"] .formkit-alert:empty{display:none;}.formkit-form[data-uid="93da655f7d"] .formkit-alert-success{background:#d3fbeb;border-color:#10bf7a;color:#0c905c;}.formkit-form[data-uid="93da655f7d"] .formkit-alert-error{background:#fde8e2;border-color:#f2643b;color:#ea4110;}.formkit-form[data-uid="93da655f7d"] .formkit-spinner{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:0px;width:0px;margin:0 auto;position:absolute;top:0;left:0;right:0;width:0px;overflow:hidden;text-align:center;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;}.formkit-form[data-uid="93da655f7d"] .formkit-spinner > div{margin:auto;width:12px;height:12px;background-color:#fff;opacity:0.3;border-radius:100%;display:inline-block;-webkit-animation:formkit-bouncedelay-formkit-form-data-uid-93da655f7d- 1.4s infinite ease-in-out both;animation:formkit-bouncedelay-formkit-form-data-uid-93da655f7d- 1.4s infinite ease-in-out both;}.formkit-form[data-uid="93da655f7d"] .formkit-spinner > div:nth-child(1){-webkit-animation-delay:-0.32s;animation-delay:-0.32s;}.formkit-form[data-uid="93da655f7d"] .formkit-spinner > div:nth-child(2){-webkit-animation-delay:-0.16s;animation-delay:-0.16s;}.formkit-form[data-uid="93da655f7d"] .formkit-submit[data-active] .formkit-spinner{opacity:1;height:100%;width:50px;}.formkit-form[data-uid="93da655f7d"] .formkit-submit[data-active] .formkit-spinner ~ span{opacity:0;}.formkit-form[data-uid="93da655f7d"] .formkit-powered-by[data-active="false"]{opacity:0.35;}.formkit-form[data-uid="93da655f7d"] .formkit-powered-by-convertkit-container{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:100%;margin:10px 0;position:relative;}.formkit-form[data-uid="93da655f7d"] .formkit-powered-by-convertkit-container[data-active="false"]{opacity:0.35;}.formkit-form[data-uid="93da655f7d"] .formkit-powered-by-convertkit{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;background-color:#ffffff;border-radius:9px;color:#3d3d3d;cursor:pointer;display:block;height:36px;margin:0 auto;opacity:0.95;padding:0;-webkit-text-decoration:none;text-decoration:none;text-indent:100%;-webkit-transition:ease-in-out all 200ms;transition:ease-in-out all 200ms;white-space:nowrap;overflow:hidden;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;width:157px;background-repeat:no-repeat;background-position:center;background-image:url("data:image/svg+xml;charset=utf8,%3Csvg width='133' height='36' viewBox='0 0 133 36' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M0.861 25.5C0.735 25.5 0.651 25.416 0.651 25.29V10.548C0.651 10.422 0.735 10.338 0.861 10.338H6.279C9.072 10.338 10.668 11.451 10.668 13.824C10.668 15.819 9.219 16.932 8.001 17.226C7.707 17.268 7.707 17.625 8.022 17.688C9.912 18.108 11.088 19.116 11.088 21.321C11.088 23.715 9.429 25.5 6.426 25.5H0.861ZM5.397 23.085C6.825 23.085 7.518 22.224 7.518 21.006C7.518 19.683 6.825 18.948 5.397 18.948H4.2V23.085H5.397ZM5.313 16.617C6.51 16.617 7.245 15.945 7.245 14.601C7.245 13.383 6.51 12.753 5.25 12.753H4.2V16.617H5.313ZM17.9758 23.883C17.9758 23.568 17.6608 23.505 17.5348 23.799C17.0308 24.954 16.1698 25.731 14.5528 25.731C12.8728 25.731 12.0958 24.471 12.0958 22.707V14.937C12.0958 14.811 12.1798 14.727 12.3058 14.727H15.2248C15.3508 14.727 15.4348 14.811 15.4348 14.937V21.657C15.4348 22.581 15.7708 23.022 16.4638 23.022C17.1778 23.022 17.6188 22.581 17.6188 21.657V14.937C17.6188 14.811 17.7028 14.727 17.8288 14.727H20.7478C20.8738 14.727 20.9578 14.811 20.9578 14.937V25.29C20.9578 25.416 20.8738 25.5 20.7478 25.5H18.1858C18.0598 25.5 17.9758 25.416 17.9758 25.29V23.883ZM25.6141 25.29C25.6141 25.416 25.5301 25.5 25.4041 25.5H22.4851C22.3591 25.5 22.2751 25.416 22.2751 25.29V14.937C22.2751 14.811 22.3591 14.727 22.4851 14.727H25.4041C25.5301 14.727 25.6141 14.811 25.6141 14.937V25.29ZM23.9131 13.74C22.8001 13.74 22.0441 12.942 22.0441 11.934C22.0441 10.926 22.8001 10.107 23.9131 10.107C25.0051 10.107 25.7611 10.926 25.7611 11.934C25.7611 12.942 25.0051 13.74 23.9131 13.74ZM26.7883 10.548C26.7883 10.422 26.8723 10.338 26.9983 10.338H29.9173C30.0433 10.338 30.1273 10.422 30.1273 10.548V22.056C30.1273 22.749 30.2533 23.085 30.8203 23.085C31.0093 23.085 31.1983 23.043 31.3663 23.001C31.5133 22.959 31.6183 22.959 31.6183 23.127V25.059C31.6183 25.164 31.5763 25.269 31.4923 25.311C30.9673 25.521 30.2953 25.71 29.5813 25.71C27.7123 25.71 26.7883 24.639 26.7883 22.476V10.548ZM32.4237 14.727C32.8227 14.727 32.9277 14.538 32.9697 14.055L33.1167 12.039C33.1167 11.913 33.2217 11.829 33.3477 11.829H35.8887C36.0147 11.829 36.0987 11.913 36.0987 12.039V14.517C36.0987 14.643 36.1827 14.727 36.3087 14.727H38.2827C38.4087 14.727 38.4927 14.811 38.4927 14.937V16.659C38.4927 16.785 38.4087 16.869 38.2827 16.869H36.0777V22.056C36.0777 22.875 36.5397 23.085 37.0647 23.085C37.4847 23.085 37.9467 22.938 38.3247 22.707C38.4717 22.623 38.5767 22.665 38.5767 22.833V24.828C38.5767 24.933 38.5347 25.017 38.4507 25.08C37.8417 25.458 36.9807 25.71 36.0357 25.71C34.2927 25.71 32.7387 24.912 32.7387 22.476V16.869H31.8567C31.7307 16.869 31.6467 16.785 31.6467 16.659V14.937C31.6467 14.811 31.7307 14.727 31.8567 14.727H32.4237ZM51.3808 14.727C51.5068 14.727 51.5908 14.79 51.6118 14.916L52.3888 19.851L52.5778 21.174C52.6198 21.468 52.9558 21.468 52.9768 21.174C53.0398 20.712 53.0818 20.271 53.1658 19.83L53.8798 14.916C53.9008 14.79 53.9848 14.727 54.1108 14.727H56.6728C56.8198 14.727 56.8828 14.811 56.8618 14.958L54.6778 25.311C54.6568 25.437 54.5728 25.5 54.4468 25.5H51.3178C51.1918 25.5 51.1078 25.437 51.0868 25.311L50.1208 20.082L49.8898 18.633C49.8688 18.444 49.6588 18.444 49.6378 18.633L49.4068 20.103L48.5458 25.311C48.5248 25.437 48.4408 25.5 48.3148 25.5H45.2068C45.0808 25.5 44.9968 25.437 44.9758 25.311L42.8128 14.958C42.7918 14.811 42.8548 14.727 43.0018 14.727H45.9628C46.0888 14.727 46.1728 14.79 46.1938 14.916L46.9288 19.83C47.0128 20.271 47.0758 20.754 47.1388 21.195C47.2018 21.51 47.4748 21.531 47.5378 21.195L47.7478 19.872L48.6088 14.916C48.6298 14.79 48.7138 14.727 48.8398 14.727H51.3808ZM61.1582 25.29C61.1582 25.416 61.0742 25.5 60.9482 25.5H58.0292C57.9032 25.5 57.8192 25.416 57.8192 25.29V14.937C57.8192 14.811 57.9032 14.727 58.0292 14.727H60.9482C61.0742 14.727 61.1582 14.811 61.1582 14.937V25.29ZM59.4572 13.74C58.3442 13.74 57.5882 12.942 57.5882 11.934C57.5882 10.926 58.3442 10.107 59.4572 10.107C60.5492 10.107 61.3052 10.926 61.3052 11.934C61.3052 12.942 60.5492 13.74 59.4572 13.74ZM62.8154 14.727C63.2144 14.727 63.3194 14.538 63.3614 14.055L63.5084 12.039C63.5084 11.913 63.6134 11.829 63.7394 11.829H66.2804C66.4064 11.829 66.4904 11.913 66.4904 12.039V14.517C66.4904 14.643 66.5744 14.727 66.7004 14.727H68.6744C68.8004 14.727 68.8844 14.811 68.8844 14.937V16.659C68.8844 16.785 68.8004 16.869 68.6744 16.869H66.4694V22.056C66.4694 22.875 66.9314 23.085 67.4564 23.085C67.8764 23.085 68.3384 22.938 68.7164 22.707C68.8634 22.623 68.9684 22.665 68.9684 22.833V24.828C68.9684 24.933 68.9264 25.017 68.8424 25.08C68.2334 25.458 67.3724 25.71 66.4274 25.71C64.6844 25.71 63.1304 24.912 63.1304 22.476V16.869H62.2484C62.1224 16.869 62.0384 16.785 62.0384 16.659V14.937C62.0384 14.811 62.1224 14.727 62.2484 14.727H62.8154ZM73.4298 16.323C73.4298 16.638 73.7868 16.68 73.9128 16.407C74.3748 15.315 75.1308 14.496 76.6008 14.496C78.2178 14.496 78.9528 15.609 78.9528 17.373V25.29C78.9528 25.416 78.8688 25.5 78.7428 25.5H75.8238C75.6978 25.5 75.6138 25.416 75.6138 25.29V18.633C75.6138 17.709 75.2778 17.268 74.5848 17.268C73.8708 17.268 73.4298 17.709 73.4298 18.633V25.29C73.4298 25.416 73.3458 25.5 73.2198 25.5H70.3008C70.1748 25.5 70.0908 25.416 70.0908 25.29V10.548C70.0908 10.422 70.1748 10.338 70.3008 10.338H73.2198C73.3458 10.338 73.4298 10.422 73.4298 10.548V16.323Z' fill='%231E1E1E'/%3E%3Cpath d='M100.132 16.3203C105.58 17.3761 107.272 22.4211 107.318 27.4961C107.318 27.6101 107.226 27.7041 107.112 27.7041H100.252C100.138 27.7041 100.046 27.6121 100.046 27.5001C100.026 23.5629 99.3877 20.0896 95.4865 19.9396C95.3705 19.9356 95.2725 20.0276 95.2725 20.1456V27.5001C95.2725 27.6141 95.1806 27.7061 95.0666 27.7061H88.206C88.092 27.7061 88 27.6141 88 27.5001V8.75585C88 8.64187 88.092 8.54989 88.206 8.54989H95.0686C95.1826 8.54989 95.2745 8.64187 95.2745 8.75585V15.7764C95.2745 15.8804 95.3585 15.9644 95.4625 15.9644C95.5445 15.9644 95.6185 15.9104 95.6425 15.8324C97.4081 10.0416 100.709 8.58588 106.07 8.55189C106.184 8.55189 106.276 8.64387 106.276 8.75785V15.7604C106.276 15.8744 106.184 15.9664 106.07 15.9664H100.166C100.066 15.9664 99.9856 16.0464 99.9856 16.1464C99.9856 16.2304 100.048 16.3043 100.132 16.3203ZM118.918 20.7095V16.1704C118.918 16.0564 119.01 15.9644 119.124 15.9644H124.173C124.273 15.9644 124.353 15.8844 124.353 15.7844C124.353 15.6985 124.291 15.6245 124.207 15.6085C120.256 14.8246 118.432 12.5511 118.37 8.75585C118.368 8.64387 118.458 8.54989 118.572 8.54989H125.986C126.1 8.54989 126.192 8.64187 126.192 8.75585V11.9532C126.192 12.0672 126.284 12.1592 126.398 12.1592H130.649C130.763 12.1592 130.855 12.2511 130.855 12.3651V15.7624C130.855 15.8764 130.763 15.9684 130.649 15.9684H126.398C126.284 15.9684 126.192 16.0604 126.192 16.1744V19.8356C126.192 21.1294 126.986 21.5553 128.04 21.5553C129.692 21.5553 131.323 20.8114 131.977 20.4735C132.113 20.4035 132.277 20.5015 132.277 20.6555V26.3543C132.277 26.5063 132.193 26.6463 132.059 26.7183C131.413 27.0582 129.418 28 127.136 28C122.435 27.996 118.918 26.0824 118.918 20.7095ZM109.266 27.4981V16.1704C109.266 16.0564 109.358 15.9644 109.472 15.9644H116.334C116.448 15.9644 116.54 16.0564 116.54 16.1704V27.4981C116.54 27.6121 116.448 27.7041 116.334 27.7041H109.472C109.358 27.7021 109.266 27.6101 109.266 27.4981ZM108.876 11.4913C108.876 13.4189 110.238 14.9826 112.853 14.9826C115.469 14.9826 116.83 13.4189 116.83 11.4913C116.83 9.56369 115.471 8 112.853 8C110.238 8 108.876 9.56369 108.876 11.4913Z' fill='%231E1E1E'/%3E%3C/svg%3E");}.formkit-form[data-uid="93da655f7d"] .formkit-powered-by-convertkit:hover,.formkit-form[data-uid="93da655f7d"] .formkit-powered-by-convertkit:focus{background-color:#ffffff;-webkit-transform:scale(1.025) perspective(1px);-ms-transform:scale(1.025) perspective(1px);transform:scale(1.025) perspective(1px);opacity:1;}.formkit-form[data-uid="93da655f7d"] .formkit-powered-by-convertkit[data-variant="dark"],.formkit-form[data-uid="93da655f7d"] .formkit-powered-by-convertkit[data-variant="light"]{background-color:transparent;border-color:transparent;width:133px;}.formkit-form[data-uid="93da655f7d"] .formkit-powered-by-convertkit[data-variant="light"]{color:#ffffff;background-image:url("data:image/svg+xml;charset=utf8,%3Csvg width='133' height='36' viewBox='0 0 133 36' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M0.861 25.5C0.735 25.5 0.651 25.416 0.651 25.29V10.548C0.651 10.422 0.735 10.338 0.861 10.338H6.279C9.072 10.338 10.668 11.451 10.668 13.824C10.668 15.819 9.219 16.932 8.001 17.226C7.707 17.268 7.707 17.625 8.022 17.688C9.912 18.108 11.088 19.116 11.088 21.321C11.088 23.715 9.429 25.5 6.426 25.5H0.861ZM5.397 23.085C6.825 23.085 7.518 22.224 7.518 21.006C7.518 19.683 6.825 18.948 5.397 18.948H4.2V23.085H5.397ZM5.313 16.617C6.51 16.617 7.245 15.945 7.245 14.601C7.245 13.383 6.51 12.753 5.25 12.753H4.2V16.617H5.313ZM17.9758 23.883C17.9758 23.568 17.6608 23.505 17.5348 23.799C17.0308 24.954 16.1698 25.731 14.5528 25.731C12.8728 25.731 12.0958 24.471 12.0958 22.707V14.937C12.0958 14.811 12.1798 14.727 12.3058 14.727H15.2248C15.3508 14.727 15.4348 14.811 15.4348 14.937V21.657C15.4348 22.581 15.7708 23.022 16.4638 23.022C17.1778 23.022 17.6188 22.581 17.6188 21.657V14.937C17.6188 14.811 17.7028 14.727 17.8288 14.727H20.7478C20.8738 14.727 20.9578 14.811 20.9578 14.937V25.29C20.9578 25.416 20.8738 25.5 20.7478 25.5H18.1858C18.0598 25.5 17.9758 25.416 17.9758 25.29V23.883ZM25.6141 25.29C25.6141 25.416 25.5301 25.5 25.4041 25.5H22.4851C22.3591 25.5 22.2751 25.416 22.2751 25.29V14.937C22.2751 14.811 22.3591 14.727 22.4851 14.727H25.4041C25.5301 14.727 25.6141 14.811 25.6141 14.937V25.29ZM23.9131 13.74C22.8001 13.74 22.0441 12.942 22.0441 11.934C22.0441 10.926 22.8001 10.107 23.9131 10.107C25.0051 10.107 25.7611 10.926 25.7611 11.934C25.7611 12.942 25.0051 13.74 23.9131 13.74ZM26.7883 10.548C26.7883 10.422 26.8723 10.338 26.9983 10.338H29.9173C30.0433 10.338 30.1273 10.422 30.1273 10.548V22.056C30.1273 22.749 30.2533 23.085 30.8203 23.085C31.0093 23.085 31.1983 23.043 31.3663 23.001C31.5133 22.959 31.6183 22.959 31.6183 23.127V25.059C31.6183 25.164 31.5763 25.269 31.4923 25.311C30.9673 25.521 30.2953 25.71 29.5813 25.71C27.7123 25.71 26.7883 24.639 26.7883 22.476V10.548ZM32.4237 14.727C32.8227 14.727 32.9277 14.538 32.9697 14.055L33.1167 12.039C33.1167 11.913 33.2217 11.829 33.3477 11.829H35.8887C36.0147 11.829 36.0987 11.913 36.0987 12.039V14.517C36.0987 14.643 36.1827 14.727 36.3087 14.727H38.2827C38.4087 14.727 38.4927 14.811 38.4927 14.937V16.659C38.4927 16.785 38.4087 16.869 38.2827 16.869H36.0777V22.056C36.0777 22.875 36.5397 23.085 37.0647 23.085C37.4847 23.085 37.9467 22.938 38.3247 22.707C38.4717 22.623 38.5767 22.665 38.5767 22.833V24.828C38.5767 24.933 38.5347 25.017 38.4507 25.08C37.8417 25.458 36.9807 25.71 36.0357 25.71C34.2927 25.71 32.7387 24.912 32.7387 22.476V16.869H31.8567C31.7307 16.869 31.6467 16.785 31.6467 16.659V14.937C31.6467 14.811 31.7307 14.727 31.8567 14.727H32.4237ZM51.3808 14.727C51.5068 14.727 51.5908 14.79 51.6118 14.916L52.3888 19.851L52.5778 21.174C52.6198 21.468 52.9558 21.468 52.9768 21.174C53.0398 20.712 53.0818 20.271 53.1658 19.83L53.8798 14.916C53.9008 14.79 53.9848 14.727 54.1108 14.727H56.6728C56.8198 14.727 56.8828 14.811 56.8618 14.958L54.6778 25.311C54.6568 25.437 54.5728 25.5 54.4468 25.5H51.3178C51.1918 25.5 51.1078 25.437 51.0868 25.311L50.1208 20.082L49.8898 18.633C49.8688 18.444 49.6588 18.444 49.6378 18.633L49.4068 20.103L48.5458 25.311C48.5248 25.437 48.4408 25.5 48.3148 25.5H45.2068C45.0808 25.5 44.9968 25.437 44.9758 25.311L42.8128 14.958C42.7918 14.811 42.8548 14.727 43.0018 14.727H45.9628C46.0888 14.727 46.1728 14.79 46.1938 14.916L46.9288 19.83C47.0128 20.271 47.0758 20.754 47.1388 21.195C47.2018 21.51 47.4748 21.531 47.5378 21.195L47.7478 19.872L48.6088 14.916C48.6298 14.79 48.7138 14.727 48.8398 14.727H51.3808ZM61.1582 25.29C61.1582 25.416 61.0742 25.5 60.9482 25.5H58.0292C57.9032 25.5 57.8192 25.416 57.8192 25.29V14.937C57.8192 14.811 57.9032 14.727 58.0292 14.727H60.9482C61.0742 14.727 61.1582 14.811 61.1582 14.937V25.29ZM59.4572 13.74C58.3442 13.74 57.5882 12.942 57.5882 11.934C57.5882 10.926 58.3442 10.107 59.4572 10.107C60.5492 10.107 61.3052 10.926 61.3052 11.934C61.3052 12.942 60.5492 13.74 59.4572 13.74ZM62.8154 14.727C63.2144 14.727 63.3194 14.538 63.3614 14.055L63.5084 12.039C63.5084 11.913 63.6134 11.829 63.7394 11.829H66.2804C66.4064 11.829 66.4904 11.913 66.4904 12.039V14.517C66.4904 14.643 66.5744 14.727 66.7004 14.727H68.6744C68.8004 14.727 68.8844 14.811 68.8844 14.937V16.659C68.8844 16.785 68.8004 16.869 68.6744 16.869H66.4694V22.056C66.4694 22.875 66.9314 23.085 67.4564 23.085C67.8764 23.085 68.3384 22.938 68.7164 22.707C68.8634 22.623 68.9684 22.665 68.9684 22.833V24.828C68.9684 24.933 68.9264 25.017 68.8424 25.08C68.2334 25.458 67.3724 25.71 66.4274 25.71C64.6844 25.71 63.1304 24.912 63.1304 22.476V16.869H62.2484C62.1224 16.869 62.0384 16.785 62.0384 16.659V14.937C62.0384 14.811 62.1224 14.727 62.2484 14.727H62.8154ZM73.4298 16.323C73.4298 16.638 73.7868 16.68 73.9128 16.407C74.3748 15.315 75.1308 14.496 76.6008 14.496C78.2178 14.496 78.9528 15.609 78.9528 17.373V25.29C78.9528 25.416 78.8688 25.5 78.7428 25.5H75.8238C75.6978 25.5 75.6138 25.416 75.6138 25.29V18.633C75.6138 17.709 75.2778 17.268 74.5848 17.268C73.8708 17.268 73.4298 17.709 73.4298 18.633V25.29C73.4298 25.416 73.3458 25.5 73.2198 25.5H70.3008C70.1748 25.5 70.0908 25.416 70.0908 25.29V10.548C70.0908 10.422 70.1748 10.338 70.3008 10.338H73.2198C73.3458 10.338 73.4298 10.422 73.4298 10.548V16.323Z' fill='white'/%3E%3Cpath d='M100.132 16.3203C105.58 17.3761 107.272 22.4211 107.318 27.4961C107.318 27.6101 107.226 27.7041 107.112 27.7041H100.252C100.138 27.7041 100.046 27.6121 100.046 27.5001C100.026 23.5629 99.3877 20.0896 95.4865 19.9396C95.3705 19.9356 95.2725 20.0276 95.2725 20.1456V27.5001C95.2725 27.6141 95.1806 27.7061 95.0666 27.7061H88.206C88.092 27.7061 88 27.6141 88 27.5001V8.75585C88 8.64187 88.092 8.54989 88.206 8.54989H95.0686C95.1826 8.54989 95.2745 8.64187 95.2745 8.75585V15.7764C95.2745 15.8804 95.3585 15.9644 95.4625 15.9644C95.5445 15.9644 95.6185 15.9104 95.6425 15.8324C97.4081 10.0416 100.709 8.58588 106.07 8.55189C106.184 8.55189 106.276 8.64387 106.276 8.75785V15.7604C106.276 15.8744 106.184 15.9664 106.07 15.9664H100.166C100.066 15.9664 99.9856 16.0464 99.9856 16.1464C99.9856 16.2304 100.048 16.3043 100.132 16.3203ZM118.918 20.7095V16.1704C118.918 16.0564 119.01 15.9644 119.124 15.9644H124.173C124.273 15.9644 124.353 15.8844 124.353 15.7844C124.353 15.6985 124.291 15.6245 124.207 15.6085C120.256 14.8246 118.432 12.5511 118.37 8.75585C118.368 8.64387 118.458 8.54989 118.572 8.54989H125.986C126.1 8.54989 126.192 8.64187 126.192 8.75585V11.9532C126.192 12.0672 126.284 12.1592 126.398 12.1592H130.649C130.763 12.1592 130.855 12.2511 130.855 12.3651V15.7624C130.855 15.8764 130.763 15.9684 130.649 15.9684H126.398C126.284 15.9684 126.192 16.0604 126.192 16.1744V19.8356C126.192 21.1294 126.986 21.5553 128.04 21.5553C129.692 21.5553 131.323 20.8114 131.977 20.4735C132.113 20.4035 132.277 20.5015 132.277 20.6555V26.3543C132.277 26.5063 132.193 26.6463 132.059 26.7183C131.413 27.0582 129.418 28 127.136 28C122.435 27.996 118.918 26.0824 118.918 20.7095ZM109.266 27.4981V16.1704C109.266 16.0564 109.358 15.9644 109.472 15.9644H116.334C116.448 15.9644 116.54 16.0564 116.54 16.1704V27.4981C116.54 27.6121 116.448 27.7041 116.334 27.7041H109.472C109.358 27.7021 109.266 27.6101 109.266 27.4981ZM108.876 11.4913C108.876 13.4189 110.238 14.9826 112.853 14.9826C115.469 14.9826 116.83 13.4189 116.83 11.4913C116.83 9.56369 115.471 8 112.853 8C110.238 8 108.876 9.56369 108.876 11.4913Z' fill='white'/%3E%3C/svg%3E");}@-webkit-keyframes formkit-bouncedelay-formkit-form-data-uid-93da655f7d-{0%,80%,100%{-webkit-transform:scale(0);-ms-transform:scale(0);transform:scale(0);}40%{-webkit-transform:scale(1);-ms-transform:scale(1);transform:scale(1);}}@keyframes formkit-bouncedelay-formkit-form-data-uid-93da655f7d-{0%,80%,100%{-webkit-transform:scale(0);-ms-transform:scale(0);transform:scale(0);}40%{-webkit-transform:scale(1);-ms-transform:scale(1);transform:scale(1);}}.formkit-form[data-uid="93da655f7d"] blockquote{padding:10px 20px;margin:0 0 20px;border-left:5px solid #e1e1e1;}.formkit-form[data-uid="93da655f7d"] .seva-custom-content{padding:15px;font-size:16px;color:#fff;mix-blend-mode:difference;}.formkit-form[data-uid="93da655f7d"] .formkit-modal.guard{max-width:420px;width:100%;} .formkit-form[data-uid="93da655f7d"]{max-width:700px;}.formkit-form[data-uid="93da655f7d"] [data-style="clean"]{width:100%;}.formkit-form[data-uid="93da655f7d"] .formkit-fields{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;margin:0 auto;}.formkit-form[data-uid="93da655f7d"] .formkit-field,.formkit-form[data-uid="93da655f7d"] .formkit-submit{margin:0 0 15px 0;-webkit-flex:1 0 100%;-ms-flex:1 0 100%;flex:1 0 100%;}.formkit-form[data-uid="93da655f7d"] .formkit-powered-by-convertkit-container{margin:0;}.formkit-form[data-uid="93da655f7d"] .formkit-submit{position:static;}.formkit-form[data-uid="93da655f7d"][min-width~="700"] [data-style="clean"],.formkit-form[data-uid="93da655f7d"][min-width~="800"] [data-style="clean"]{padding:10px;padding-top:56px;}.formkit-form[data-uid="93da655f7d"][min-width~="700"] .formkit-fields[data-stacked="false"],.formkit-form[data-uid="93da655f7d"][min-width~="800"] .formkit-fields[data-stacked="false"]{margin-left:-5px;margin-right:-5px;}.formkit-form[data-uid="93da655f7d"][min-width~="700"] .formkit-fields[data-stacked="false"] .formkit-field,.formkit-form[data-uid="93da655f7d"][min-width~="800"] .formkit-fields[data-stacked="false"] .formkit-field,.formkit-form[data-uid="93da655f7d"][min-width~="700"] .formkit-fields[data-stacked="false"] .formkit-submit,.formkit-form[data-uid="93da655f7d"][min-width~="800"] .formkit-fields[data-stacked="false"] .formkit-submit{margin:0 5px 15px 5px;}.formkit-form[data-uid="93da655f7d"][min-width~="700"] .formkit-fields[data-stacked="false"] .formkit-field,.formkit-form[data-uid="93da655f7d"][min-width~="800"] .formkit-fields[data-stacked="false"] .formkit-field{-webkit-flex:100 1 auto;-ms-flex:100 1 auto;flex:100 1 auto;}.formkit-form[data-uid="93da655f7d"][min-width~="700"] .formkit-fields[data-stacked="false"] .formkit-submit,.formkit-form[data-uid="93da655f7d"][min-width~="800"] .formkit-fields[data-stacked="false"] .formkit-submit{-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;} .formkit-form[data-uid="93da655f7d"] .formkit-input,.formkit-form[data-uid="93da655f7d"] .formkit-submit{font-family:inherit;border:4px solid white;}.formkit-form[data-uid="93da655f7d"] .formkit-submit{text-transform:uppercase;}.formkit-form[data-uid="93da655f7d"] div[data-style="clean"]{padding:0 !important;}</style></form> </div> </div> <ul class="social"> <li><a href="https://twitter.com/bigmediumjosh" class="icon icon-twitter">Twitter</a></li> <li><a href="/bm.feed.xml" class="icon icon-rss">RSS</a></li> <li><a href="https://instagram.com/joshclark/" class="icon icon-instagram">Instagram</a></li> <li><a href="https://github.com/bigmedium" class="icon icon-github">Github</a></li> </ul> </div> <div class="contact-us"> <h3>Contact us</h3> <div itemscope itemtype="http://schema.org/Organization"> <div> <h4>Start with Josh Clark</h4> <meta itemprop="name" content="Big Medium" /> <meta itemprop="sameAs" content="https://bigmedium.com/" /> </div> <p > <a itemprop="email" href="mailto:josh@bigmedium.com">josh@bigmedium.com</a><br /> <a itemprop="telephone" href="tel:+14013393381" class="p-tel">(401) 339-3381</a> </p> </div> </div> <p class="copyright"> Big Medium is a Global Moxie company.<br /> Copyright 2003–2025 Global Moxie, LLC. All rights reserved. </p> </div> </footer> </div> <!-- end <%footer%> --> <script src="/js/bigmed-min.js" type="text/javascript"></script> <script type="text/javascript"> BigM.initPage(); </script> </body> </html>