联系客户支持 : Springer Nature Support

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href="#%E6%9C%BA%E6%9E%84%E6%94%AF%E6%8C%81">机构支持</a></strong></li><li><strong><a href="#%E6%9C%9F%E5%88%8A%E5%92%8C%E8%AE%A2%E9%98%85%E5%AE%A2%E6%88%B7">期刊和订阅客户</a></strong></li><li><strong><a href="#%E5%9B%BE%E4%B9%A6%E5%AE%A2%E6%88%B7">图书客户</a></strong></li><li><a href="#%E5%85%B6%E4%BB%96%E8%81%94%E7%B3%BB%E4%BF%A1%E6%81%AF"><strong>其他联系信息</strong></a></li></ul><p dir="ltr">要删除您的 Springer Nature 帐户，请参阅我们的<a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000263051-%E5%88%A0%E9%99%A4%E5%B8%90%E6%88%B7"><strong>帐户删除</strong></a>页面，了解处理您的请求所需的信息。</p><p> </p><p>我们的客户支持团队可以通过电子邮件以以下任何一种语言为您提供帮助：英语、德语、日语、中文（繁体和现代）、葡萄牙语（欧洲和拉丁美洲）、西班牙语（欧洲和拉丁美洲）、法语、荷兰语和土耳其语。</p><p> </p><p>有关编辑、销售、其他部门和电话号码，请参阅<strong><a href="#%E5%85%B6%E4%BB%96%E8%81%94%E7%B3%BB%E4%BF%A1%E6%81%AF">其他联系信息</a></strong>。</p><p><br></p><h2 id="出版支持">出版支持</h2><p id="开放获取"><strong>开放获取</strong></p><ul><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000228447-%E6%9F%A5%E8%AF%A2%E6%96%87%E7%AB%A0-%E6%89%8B%E7%A8%BF%E7%9A%84%E6%8F%90%E4%BA%A4%E7%8A%B6%E6%80%81"><strong>查看已提交稿件的状态</strong></a></li><li dir="ltr"><strong><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000223068-%E6%96%87%E7%AB%A0%E5%A4%84%E7%90%86%E8%B4%B9%EF%BC%88apc%EF%BC%89%E4%BB%98%E6%AC%BE%E6%96%B9%E5%BC%8F">文章处理费 (APC) 付款方式</a></strong></li><li dir="ltr"><strong><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000244492-%E8%AE%A2%E8%B4%AD%E5%9B%9E%E6%BA%AF%E6%80%A7%E5%BC%80%E6%94%BE%E8%8E%B7%E5%8F%96">订购回溯性开放获取</a></strong></li><li dir="ltr"><strong><a href="https://support.springernature.com/zh-CN/support/tickets/new?ticket_form=institutional_open_access_support">机构开放获取协议/资格查询</a></strong></li><li dir="ltr"><strong><a href="https://support.springernature.com/zh-CN/support/tickets/new?ticket_form=open_access_support">一般开放获取查询</a></strong></li><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000245156-%E9%9A%B6%E5%B1%9E%E4%BA%8E%E7%BE%8E%E5%9B%BD%E6%94%BF%E5%BA%9C%E6%89%BF%E5%8C%85%E5%95%86%E5%92%8C%E7%BE%8E%E5%9B%BD%E5%9B%BD%E5%AE%B6%E5%AE%9E%E9%AA%8C%E5%AE%A4%E7%9A%84%E4%BD%9C%E8%80%85%E7%9A%84%E5%87%BA%E7%89%88%E5%8D%8F%E8%AE%AE"><strong>美国政府附属机构的出版协议</strong></a></li></ul><p>您还可以在<a href="https://support.biomedcentral.com/en/support/home"> <strong>BMC 支持门户</strong></a>上与我们的开放研究支持团队聊天。</p><p dir="ltr"><br></p><p id="常规"><strong>常规</strong></p><ul><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000228447-%E6%9F%A5%E8%AF%A2%E6%96%87%E7%AB%A0-%E6%89%8B%E7%A8%BF%E7%9A%84%E6%8F%90%E4%BA%A4%E7%8A%B6%E6%80%81"><strong>查看已提交稿件的状态</strong></a></li><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/tickets/new?ticket_form=author_support"><strong>联系作者支持</strong></a>，进行一般（非开放获取）作者咨询</li><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000262879-sncs-%E8%81%94%E7%B3%BB%E8%A1%A8%E6%A0%BC%EF%BC%9A%E5%8C%85%E5%AE%B9%E6%80%A7%E5%A7%93%E5%90%8D%E6%9B%B4%E6%94%B9%E6%94%BF%E7%AD%96"><strong>作者姓名变更</strong></a></li></ul><p>有关版税的财务问题，请发送电子邮件至 <a href="/cdn-cgi/l/email-protection#6c0b00030e0d001e03150d0018151f191c1c031e182c1f1c1e05020b091e020d18191e09420f0301"><strong><span class="__cf_email__" data-cfemail="3d5a51525f5c514f52445c5149444e484d4d524f497d4e4d4f54535a584f535c49484f58135e5250">[email protected]</span></strong></a></p><p><br></p><h2 id="机构支持">机构支持</h2><p>访问<a href="https://librarian.springernature.com/help-contact"><strong>图书馆门户</strong></a>，确保您的读者能够访问他们需要的内容和工具。</p><ul><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000241348-%E5%9C%A8%E7%BA%BF%E8%AE%BF%E9%97%AE%E9%97%AE%E9%A2%98%EF%BC%8D%E8%81%94%E7%B3%BB%E8%A1%A8%E6%A0%BC"><strong>报告在线访问问题</strong></a></li><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000206529-%E7%BB%B4%E6%8A%A4ip%E5%9C%B0%E5%9D%80"><strong>IP 范围维护</strong></a></li><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/tickets/new?ticket_form=institutional_licence_support"><strong>与机构支持部门联系</strong></a>，以解决所有机构许可问题。通常响应时间为 12 小时。</li></ul><p>如果您需要特定产品的定价信息，请使用我们的<a href="https://www.springernature.com/gp/librarians/contact-us#:~:text=Contact%20us%20to%20request%20more%20information"><strong>报价请求表</strong></a>。</p><p><br></p><h2 id="期刊和订阅客户">期刊和订阅客户</h2><ul><li><a href="https://support.springernature.com/zh-CN/support/tickets/new?ticket_form=journal_orders_and_subscriptions"><strong>所有一般期刊和订阅查询</strong></a>（包括与《英国牙科杂志》相关的查询）</li><li><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000256267-%E6%9C%80%E6%96%B0%E6%9C%9F%E5%88%8A%E8%BF%90%E8%BE%93%E4%BF%A1%E6%81%AF"><strong>最新期刊发货信息</strong></a></li><li><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000233715-%E6%9C%9F%E5%88%8A%E9%97%AE%E9%A2%98%E7%94%B3%E9%A2%86%E8%A1%A8"><strong>期刊遗失或损坏的索赔</strong></a></li><li><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000218143-%E9%80%81%E8%B4%A7%E5%92%8C%E5%B8%90%E5%8D%95%E5%9C%B0%E5%9D%80%E5%8F%98%E6%9B%B4%E8%AF%B7%E6%B1%82"><strong>印刷版投递地址变更</strong></a></li><li><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000211088-%E4%B8%BA%E4%B8%AA%E4%BA%BA%E5%AE%A2%E6%88%B7%E8%B4%AD%E4%B9%B0%E5%8D%95%E6%9C%AC%E6%9C%9F%E5%88%8A"><strong>单期订单 - Nature Portfolio 期刊</strong></a></li><li><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000211085-%E7%A4%BC%E5%93%81%E8%AE%A2%E9%98%85%E8%AE%A2%E8%B4%AD%E8%A1%A8%E5%8D%95"><strong>礼品订阅 - Nature Portfolio 期刊</strong></a></li><li><a href="https://support.springernature.com/zh-CN/support/solutions/folders/6000237702"><strong>付款和续订 - Nature Portfolio 期刊</strong></a></li><li><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000253430-%E8%AE%A2%E9%98%85-springer-%E5%92%8C-palgrave-%E6%9C%9F%E5%88%8A"><strong>订阅 Springer 和 Palgrave 期刊</strong></a></li><li dir="ltr">期刊取消：</li></ul><ul style="margin-left: 20px; list-style-type: circle;"><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000254860-%E5%8F%96%E6%B6%88%E8%AE%A2%E9%98%85nature-%E6%9C%88%E5%88%8A%E7%9A%84%E6%B5%81%E7%A8%8B"><strong>Nature+</strong></a></li><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000211084-%E5%8F%96%E6%B6%88%E4%BB%BB%E4%BD%95%E3%80%8A%E8%87%AA%E7%84%B6%E3%80%8B%E6%9C%9F%E5%88%8A%E7%9A%84%E4%BB%98%E8%B4%B9%E8%AE%A2%E9%98%85"><strong>Nature Portfolio 期刊</strong></a></li><li dir="ltr"><a href="https://support.springernature.com/en/support/solutions/articles/6000273903"><strong>Springer+</strong></a></li><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000255911-%E5%8F%96%E6%B6%88%E8%AE%A2%E9%98%85"><strong dir="ltr">Springer 和 Palgrave 期刊</strong></a></li></ul><p dir="ltr">对于 Natureasia.com 上的期刊订阅者，请访问我们的<a href="https://support.springernature.com/ja-JP/support/solutions/folders/6000236571"><strong>日语网站</strong></a>。</p><p>如需咨询《科学美国人》，请联系 <a href="/cdn-cgi/l/email-protection#3645555755434542455344407655524550435a505f5a5a5b5358421855595b"><strong><span class="__cf_email__" data-cfemail="7e0d1d1f1d0b0d0a0d1b0c083e1d1a0d180b1218171212131b100a501d1113">[email protected]</span></strong></a>。</p><p><br></p><h2 id="图书客户">图书客户</h2><ul><li dir="ltr"><a href="https://springeronlineservice.freshdesk.com/zh-CN/support/tickets/new?ticket_form=books_customer_service"><strong>所有一般图书查询</strong></a></li><li dir="ltr"><a href="https://springeronlineservice.freshdesk.com/zh-CN/support/solutions/articles/6000233448-%E6%9C%80%E6%96%B0%E7%9A%84%E5%9B%BE%E4%B9%A6%E8%BF%90%E8%BE%93%E4%BF%A1%E6%81%AF"><strong>最新图书发货信息</strong></a></li><li dir="ltr"><a href="https://springeronlineservice.freshdesk.com/zh-CN/support/solutions/articles/6000274706-translated-title"><strong>跟踪我的图书订单</strong></a></li><li dir="ltr"><a href="https://springeronlineservice.freshdesk.com/zh-CN/support/solutions/articles/6000242413-%E4%BB%98%E6%AC%BE%E6%96%B9%E5%BC%8F%E5%92%8C%E8%B4%A7%E5%B8%81"><strong>图书订单付款方式</strong></a></li><li dir="ltr"><a href="https://springeronlineservice.freshdesk.com/zh-CN/support/solutions/articles/6000243423-%E4%B8%A2%E5%A4%B1%E4%B9%A6%E7%B1%8D%E8%AE%A2%E8%B4%AD%E5%8D%95"><strong>图书遗失索赔</strong></a></li><li dir="ltr"><a href="https://springeronlineservice.freshdesk.com/zh-CN/support/solutions/articles/6000245025-%E6%8D%9F%E5%9D%8F%E6%88%96%E6%9C%89%E7%BC%BA%E9%99%B7%E7%9A%84%E4%B9%A6%E7%B1%8D%E8%A1%A8%E6%A0%BC"><strong>图书损坏或有缺陷索赔</strong></a></li></ul><p dir="ltr"><br></p><h2 id="其他联系信息">其他联系信息</h2><ul><li><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000274647-%E5%AE%A2%E6%88%B7%E6%94%AF%E6%8C%81%E7%94%B5%E8%AF%9D%E5%8F%B7%E7%A0%81"><strong>客户支持电话号码</strong></a></li><li dir="ltr"><a href="http://www.springernature.com/gp/librarians/contact-us"><strong>许可证销售</strong></a></li><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000229865-%E5%A6%82%E4%BD%95%E6%9C%89%E6%9C%BA%E4%BC%9A%E6%88%90%E4%B8%BA%E6%96%BD%E6%99%AE%E6%9E%97%E6%A0%BC%E8%87%AA%E7%84%B6%E7%9A%84%E5%90%8C%E8%A1%8C%E5%AE%A1%E7%A8%BF%E4%BA%BA"><strong>注册成为同行评审员</strong></a></li><li dir="ltr"><a href="https://support.springernature.com/zh-CN/support/solutions/articles/6000264557-%E7%94%A8%E4%BA%8E%E6%8F%90%E4%BA%A4%E6%9C%89%E5%85%B3%E6%AE%8B%E7%96%BE%E4%BA%BA%E5%A3%AB%E6%97%A0%E9%9A%9C%E7%A2%8D%E8%AE%BF%E9%97%AE%E9%97%AE%E9%A2%98%E7%9A%84%E7%BD%91%E7%BB%9C%E8%A1%A8%E5%8D%95"><strong>无障碍访问查询</strong></a></li><li dir="ltr">有关权利和许可的查询，请联系 <a href="/cdn-cgi/l/email-protection#32785d47405c535e4257405f5b41415b5d5c41724142405b5c5557405c53464740571c515d5f"><strong><span class="__cf_email__" data-cfemail="246e4b51564a4548544156494d57574d4b4a57645754564d4a4341564a45505156410a474b49">[email protected]</span></strong></a> 或 <a 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