製品の保証情報 | Samsung Japan 公式

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data-src="//images.samsung.com/is/image/samsung/assets/jp/2404/gnb/GalaxyS24_GNB_MO_168x136-1.png?$168_136_PNG$" data-desktop-alt="Galaxy S24" data-mobile-alt="Galaxy S24" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy S24</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/smartphones/galaxy-a/galaxy-a55-5g-awesome-iceblue-128gb-docomo-sm-a556dlbbdcm/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy a55" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/gnb/Galaxy_A55_GNB_ice-blue.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy A55" data-mobile-alt="Galaxy A55" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/gnb/Galaxy_A55_GNB_ice-blue.png?$168_136_PNG$" data-desktop-alt="Galaxy A55" data-mobile-alt="Galaxy A55" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy A55</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/tablets/galaxy-tab-s/galaxy-tab-s10-plus-gray-256gb-sm-x820nzaaxjp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy tab s10 series" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2409/gnb/GNB_TS10-Series_168x136_mo-jp.png?$LazyLoad_Home_PNG$" data-desktop-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" data-mobile-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2409/gnb/GNB_TS10-Series_168x136_mo-jp.png?$168_136_PNG$" data-desktop-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" data-mobile-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Tab S10シリーズ</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/watches/galaxy-watch/galaxy-watch-ultra-titanium-gray-lte-sm-l705fdajsjp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy watch ultra" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/WatchUltra_GNB_mo_168x136.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Watch Ultra" data-mobile-alt="Galaxy Watch Ultra" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/WatchUltra_GNB_mo_168x136.png?$168_136_PNG$" data-desktop-alt="Galaxy Watch Ultra" data-mobile-alt="Galaxy Watch Ultra" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Watch Ultra</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/audio-sound/galaxy-buds/galaxy-buds3-pro-silver-sm-r630nzaaxjp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy buds3 pro" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/HOME_Buds3Pro_GNB_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Buds3 Pro" data-mobile-alt="Galaxy Buds3 Pro" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/HOME_Buds3Pro_GNB_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy Buds3 Pro" data-mobile-alt="Galaxy Buds3 Pro" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Buds3 Pro</p> </a> </li> </ul> <button class="nv00-gnb__featured-products-thumbnail-item--next"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-regular" href="#next-regular"></use> </svg> </button> </div> </div> </div> </li> </ul> <ul class="nv00-gnb__l0-menu-list right-menu" role="menubar"> <li class="nv00-gnb__l0-menu"> <a class="nv00-gnb__l0-menu-link" href="/jp/explore/" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="explore" role="menuitem"> トピックス </a> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support"> サポート <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </button> <div class="nv00-gnb__l1-menu-container right-side"> <p class="nv00-gnb__l1-menu-container-title">サポート</p> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:product help" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help"> 製品サポート <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:support home" role="menuitem"> サポートトップ </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/user-manuals-and-guide/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:manual and software" role="menuitem"> 取扱説明書ダウンロード </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/shop-faq/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:shop faq" role="menuitem"> オンラインショップFAQ </a> </li> </ul> </div>  <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:repairs and warranty" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty"> 修理と保証 <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/mypage/myproducts/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:book a repair" role="menuitem"> 修理を予約する </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/mypage/myrepair/track-repair/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:track my repair" role="menuitem"> 修理状況を追跡する </a> </li> </ul> </div>  <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:contact us" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact us"> お問合せ <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/mobile-devices/how-to-contact-us-about-galaxy-products/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact us:contact us" role="menuitem"> お問合せ先 </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/#start-chat" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact us:chat with us" role="menuitem"> チャットでお問合せ </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread mobile-only"> </div> </div> </li> <li class="nv00-gnb__l0-menu"> <a class="nv00-gnb__l0-menu-link" href="/jp/business/" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="for business" role="menuitem"> 法人のお客様 </a> </li> </ul> </div> <div class="nv00-gnb__utility-wrap"> <div class="nv00-gnb__utility search"> <button class="nv00-gnb__utility-btn gnb__search-btn-js" an-tr="nv00_gnb-support service-l0-navigation2" an-ca="navigation" an-ac="gnb" an-la="search" aria-haspopup="true" aria-expanded="false"> <span class="hidden">検索する</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> </div> <div class="nv00-gnb__utility cart"> <a class="nv00-gnb__utility-btn js-global-cart-btn js-has-carturl" data-cart-url="https://shop.samsung.com/jp/cart" href="https://shop.samsung.com/jp/cart" an-tr="nv00_gnb--cart-depth1" an-ca="navigation" an-ac="gnb" an-la="cart" role="button"> <span class="hidden">カート</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#cart-bold" href="#cart-bold"></use> </svg> <span class="cart-in-number gnb-cart-count" aria-live="polite" style="display:none;"><span class="hidden">Number of Products : </span></span> </a> </div> <div class="nv00-gnb__utility before-login"> <a class="nv00-gnb__utility-btn mobile-only loginBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="login" aria-label="Manage Account" href="javascript:;" role="button"> <span class="hidden">ログイン/会員登録</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu desktop-only"> <a class="nv00-gnb__utility-user-menu-link loginBtn" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="sign in sign up" aria-label="sign in sign up" href="javascript:;" data-linkinfo="https://account.samsung.com/accounts/v1/DCGLJP/signInGate" role="menuitem"> ログイン/会員登録 </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/jp/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Samsungアカウントを作る理由 Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Samsungアカウントを作る理由 <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="https://shop.samsung.com/jp/mypage/orders" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" aria-label="orders" role="menuitem"> 注文確認 </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/jp/mypage/myproducts/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="product " aria-label="product " role="menuitem"> マイ製品リスト </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/jp/apps/samsung-members/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="members" aria-label="members" role="menuitem"> Members </a> </li> </ul> </div> <div class="nv00-gnb__utility after-login"> <a class="nv00-gnb__utility-btn mobile-only js-account" href="javascript:;" role="button" aria-label="Manage Account"> <span class="hidden">Manage Account</span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only"> <a class="nv00-gnb__utility-user-menu-link js-user-name" href="https://account.samsung.com/membership/contents/profile/profile-gate" role="menuitem" aria-label="Manage Account"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> <p class="user-name"></p> <p class="hidden">Manage Account</p> </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/jp/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Samsungアカウントを作る理由 Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Samsungアカウントを作る理由 <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my page" target="_self" aria-label="my page" href="/jp/mypage/" role="menuitem">マイページ</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" target="_self" aria-label="orders" href="https://shop.samsung.com/jp/mypage/orders" role="menuitem">注文履歴</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my products" target="_self" aria-label="my products" href="/jp/mypage/myproducts/" role="menuitem">マイ製品リスト </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="samsung rewards" target="_self" aria-label="samsung rewards" href="/jp/mypage/rewards/" role="menuitem">Samsungリワード</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="edit profile" target="_self" aria-label="edit profile" href="https://shop.samsung.com/jp/mypage/profile-setting/" role="menuitem">プロフィール設定<br /></a> </li> <li class="nv00-gnb__utility-user-menu"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="logout" role="menuitem">ログアウト</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open" aria-expanded="false" aria-haspopup="true"> <span class="hidden">Navigation</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#menu-bold" href="#menu-bold"></use> </svg> </button> </div> </div> <div class="nv00-gnb__inner-wrap-looping--end" tabindex="0"></div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLJP/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="39fz25of9x"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.jp.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLJP/signOutGate"> <input type="hidden" name="client_id" value="39fz25of9x"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.jp.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="39fz25of9x"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="languageCode" value="ja"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.jp.json"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="39fz25of9x"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="languageCode" value="ja"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="39fz25of9x"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="languageCode" value="ja"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="製品数"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://shop.samsung.com"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn" value="Y"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/DCGLJP/signInGate"/> <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/DCGLJP/signOutGate"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL" value="/jp/my-account/profile"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="JP"/> <input type="hidden" name="languageCode" id="languageCode" value="ja"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="39fz25of9x"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="Hybris"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv"/> <input type="hidden" name="gnbMyAccountUrl" id="gnbMyAccountUrl" value="/jp/my-account/profile"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb__layer-popup-wrap"> <div class="nv00-gnb__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">カートは空です。</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" an-tr="nv00_gnb-support service-cart popup-other_interaction" an-ca="other interaction" an-ac="cart is empty:OK" an-la="cart is empty:OK" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">ポップアップを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">申し訳ございません。こちらの製品は在庫がありません。</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">ポップアップを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct"> <p class="layer-popup__title">製品を削除する</p> <p class="layer-popup__desc">この製品を購入しなければ、ご指定のクーポンやプロモーションコードを使用することはできません。<br/>この製品を削除してよろしいですか？</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--outlined cta--black" aria-label="Accessibility Text"> お気に入りに移動する </button> <button class="cta cta--contained cta--black" aria-label="Accessibility Text"> 削除 </button> </div> <button class="layer-popup__close"> <span class="hidden">ポップアップを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js gnb__popup-privacy" id="layerPrivacy"> <p class="layer-popup__title">プライバシーポリシー</p> <div class="layer-popup__checkbox-wrap"> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms"/> <label class="checkbox-v2__label" for="privacy-terms"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">samsung.comの<a href='/jp/info/privacy/' target='_blank' class='link-text' title="新しいウィンドウで開く">プライバシーポリシー</a>を読み、これに同意します。</span> </label> </div> <p class="layer-popup__checkbox-desc error" id="errorPrivacy">samsung.comに進むには、このボックスにチェックを入れてください。</p> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms2"/> <label class="checkbox-v2__label" for="privacy-terms2"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">下記の内容を含むSamsungのサービスアップデートを受け入れます。：</span></label></div><p class="layer-popup__checkbox-desc">samsung.comのサービスやマーケティング情報、新製品およびサービスのお知らせ、各種キャンペーン情報、ニュースレターなど</p> </div> <div class="layer-popup__cta-wrap"> <button id="privacyBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">samsung.comに移動します。</button> <button class="cta cta--contained cta--black login-leave-btn" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">ページを離れる</button> </div> <button class="layer-popup__close login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">プライバシーポリシーを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference"> <p class="layer-popup__title">環境設定の確認</p> <p class="layer-popup__desc">お持ちの製品を設定すると、あなたに最適な製品をご提案します。</p> <div class="layer-popup__cta-wrap"> <button id="preferenceCheckBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">はい</button> <button id="privacyCloseBtn" class="cta cta--contained cta--black" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">後で</button> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">環境設定を閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/jp/search"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Galaxy Z Fold6"/> <input type="hidden" name="sc_gnb_aiSearchUseYn" id="sc_gnb_aiSearchUseYn" value="N"/> <input type="hidden" name="eppFlag" id="eppFlag" value="N"/>  <section class="gnb-search" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__looping--start" tabindex="0"></div> <div class="gnb-search__contents"> <h2 class="text-title">何かお探しですか</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>検索フォーム</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <label class="hidden" for="gnb-search-keyword">Search Keyword</label> <input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:"/> <span class="gnb-search__placeholder">Galaxy Z Fold6</span>  <button type="button" class="gnb-search__input-btn--cancel" an-tr="search layer-support service-keyword delete-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword delete"> <span class="hidden">削除</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer-support service-submit-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:keyword"> <span class="hidden">検索</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> <button type="button" class="gnb-search__input-btn--scan-barcode"> <span class="hidden">Scan Barcode</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#barcode-regular" href="#barcode-regular"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__result-wrap gnb-search__result-wrap--hide" style="overflow: auto;"> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">NO SUGGESTIONS</h3> </div> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">おすすめ検索</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__popular-keyword gnb-search__popular-keyword--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">人気のキーワード</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">検索履歴</h3> <button class="gnb-search__btn--history-clear" an-tr="search layer-support service-clear all-search" an-ca="search" an-ac="search layer" an-la="search history:clear all"> すべて消去 </button> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap" role="list"> <h3 class="hidden">recommended search</h3> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z fold6">Galaxy Z Fold6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z flip6">Galaxy Z Flip6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy a55 5g">Galaxy A55 5G</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy buds3">Galaxy Buds3</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy watch ultra">Galaxy Watch Ultra</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy watch7">Galaxy Watch7</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy harajuku">Galaxy Harajuku</a> </div> </div> <button class="gnb-search__btn--close" an-tr="search layer-support service-close-search" an-ca="search" an-ac="search layer" an-la="close"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use> </svg> </button> </div> <div class="gnb-search__looping--end" tabindex="0"></div> </section>  <div id="content" role="main"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="pd-g-header-carousel aem-GridColumn aem-GridColumn--default--12"> <section class="header-carousel " style="display:block;" data-filter-id data-header> <div class="header-carousel__container"> <div class="header-carousel__wrapper"> <div class="header-carousel__slide"> <div class="header-carousel__slide-inner"> <div class="header-carousel__text-wrap header-carousel__text-wrap--white header-carousel__text-wrap--desktop-middle-center header-carousel__text-wrap--mobile-middle-center"> <div class="header-carousel__text-inner"> <h2 class="header-carousel__headline header-carousel__headline--large">製品保証ついて</h2> <p class="header-carousel__description header-carousel__description--large">お客様にご安心いただくために、弊社では全製品でメーカー保証を提供します。<br />保証を希望する場合は弊社に連絡してください。プロセスをご案内します。<br />以下から、保証対象内容の概要、製品を登録するためのリンク、現在登録されている製品を確認できます。<br />弊社はできる限りすばやく効率よくお客様を支援できるように努めます。</p> </div> </div> <div class="header-carousel__background-media"> <figure class="first-image"> <picture> <source media="(max-width:767px)" srcset="//images.samsung.com/is/image/samsung/assets/jp/support/warranty/KV_mo.jpg?imwidth=360, //images.samsung.com/is/image/samsung/assets/jp/support/warranty/KV_mo.jpg?imwidth=720 1.5x"/> <source media="(min-width:768px) and (max-width:1365px)" srcset="//images.samsung.com/is/image/samsung/assets/jp/support/warranty/KV_pc.jpg?imwidth=768, //images.samsung.com/is/image/samsung/assets/jp/support/warranty/KV_pc.jpg?imwidth=1536 1.5x"/> <source media="(min-width:1366px)" srcset="//images.samsung.com/is/image/samsung/assets/jp/support/warranty/KV_pc.jpg?imwidth=1366, //images.samsung.com/is/image/samsung/assets/jp/support/warranty/KV_pc.jpg?imwidth=2560 1.5x"/> <img src="//images.samsung.com/is/image/samsung/assets/jp/support/warranty/KV_pc.jpg?imwidth=1366" data-desktop-alt data-mobile-alt/> </picture> </figure> </div> </div> </div> </div> </div> </section> </div> <div class="sp-g-warranty-card-container aem-GridColumn aem-GridColumn--default--12"> <div class="warranty-card-container js-warranty-card-match"> <section class="warranty-card-info js-warranty-card-info"> <h2 class="warranty-card-info__title">メーカー保証の概要</h2> <div class="warranty-card-info__tab"> <a an-tr="su14_warranty card container-support service-text-button" an-ca="indication" an-ac="view more" an-la="view more" href="#" class="warranty-card-info__tab-selected" role="button"><span></span> <span class="blind" data-global-text='{"Expand" : "Click To Expand", "Collapse" : "Click To Collapse"}'>Click To Expand</span></a> <ul class="warranty-card-info__tab-list" role="tablist"> <li role="presentation" class="is_selected"> <a an-tr="su15_warranty info tab-support service-text-tab" an-ca="support content click" an-ac="feature" an-la="warranty:mobile" href="#info1" id="infotab1" role="tab" aria-controls="info1" aria-selected="true"> <span>モバイル</span> </a> </li> </ul> </div> <div class="warranty-card-info__list-wrap"> <div role="presentation" class="warranty-card__info-tab"> <div class="warranty-card-info__list" id="info1"> <h3 class="blind">モバイル</h3> <div class="s-slick"> <ul role="list"> <li class="warranty-card-info__list-item"> <div class="warranty-card-info__content"> <div class="warranty-card-info__inner"> <div class="warranty-card-info__name-area"> <div class="warranty-card-info__name-wrap"> <strong class="warranty-card-info__name">携帯電話<br /><a href="https://www.samsung.com/jp/support/mobile-devices/about-discontinued-products-for-manufacturer-brand-repair/" target="_blank">(Galaxy) 保守期限一覧</a><br /></strong> </div> </div> <ul role="list"> <li role="listitem"> <em class="warranty-card-info__sub-title"></em> <span class="warranty-card-info__desc"> <span class="warranty-card-info__num"></span> </span> </li> <li> <em class="warranty-card-info__sub-title">一般情報</em> <div class="warranty-card-info__desc-wrap"> <div class="warranty-card-info__desc"> <span>サムスン電子製の携帯端末について<br />SIMフリーを除く製品は、通信事業者様(NTTドコモ、ソフトバンクモバイル、KDDI)の商品として企画・販売されており、製品の故障、修理依頼、サポート、サービスに関するご意見、ご質問、ご相談などは通信事業者様までお問い合わせ頂きます様お願い申し上げます。</span> </div> <div class="warranty-card-info__btn-more"> <button an-tr="su16_warranty card-support service-text-button" an-ca="indication" an-ac="view more" an-la="view more" type="button" class="s-btn-text s-ico-down" data-global-text='{"read" : "詳細を開く","less" : "詳細を閉じる"}' aria-label="携帯電話<br/><a href="https://www.samsung.com/jp/support/mobile-devices/about-discontinued-products-for-manufacturer-brand-repair/" target="_blank">(Galaxy) 保守期限一覧</a><br/> 一般情報">詳細を開く</button> </div> </div> </li> <li> <em class="warranty-card-info__sub-title">SIMフリー製品</em> <div class="warranty-card-info__desc-wrap"> <div class="warranty-card-info__desc"> <span>保証期間：12か月<br />修理保証：90日間<br /><br />お問合せ先：<br />Samsungカスタマー<br />サポートセンタ<br />ー<br />0120-363-905<br />（ガイダンス1番）<br />営業時間9:00～20:00、年中<br />無休<br /><a href="https://www.samsung.com/jp/support/mobile-devices/repair-reception-for-manufacturer-brand-smartphone/" target="_blank">楽天モバイル社を含むメーカーブランド製品の修理受付について</a><br /></span> </div> <div class="warranty-card-info__btn-more"> <button an-tr="su16_warranty card-support service-text-button" an-ca="indication" an-ac="view more" an-la="view more" type="button" class="s-btn-text s-ico-down" data-global-text='{"read" : "詳細を開く","less" : "詳細を閉じる"}' aria-label="携帯電話<br/><a href="https://www.samsung.com/jp/support/mobile-devices/about-discontinued-products-for-manufacturer-brand-repair/" target="_blank">(Galaxy) 保守期限一覧</a><br/> SIMフリー製品">詳細を開く</button> </div> </div> </li> <li> <em class="warranty-card-info__sub-title">保証サービス</em> <div class="warranty-card-info__desc-wrap"> <div class="warranty-card-info__desc"> <span><a href="https://www.samsung.com/jp/support/mobile-devices/contact-information-for-carriers/" target="_blank">通信事業者への<br />お問い合わせ</a></span> </div> <div class="warranty-card-info__btn-more"> <button an-tr="su16_warranty card-support service-text-button" an-ca="indication" an-ac="view more" an-la="view more" type="button" class="s-btn-text s-ico-down" data-global-text='{"read" : "詳細を開く","less" : "詳細を閉じる"}' aria-label="携帯電話<br/><a href="https://www.samsung.com/jp/support/mobile-devices/about-discontinued-products-for-manufacturer-brand-repair/" target="_blank">(Galaxy) 保守期限一覧</a><br/> 保証サービス">詳細を開く</button> </div> </div> </li> </ul> </div> </div> </li> <li class="warranty-card-info__list-item"> <div class="warranty-card-info__content"> <div class="warranty-card-info__inner"> <div class="warranty-card-info__name-area"> <div class="warranty-card-info__name-wrap"> <strong class="warranty-card-info__name">その他の製品<br /></strong> </div> </div> <ul role="list"> <li role="listitem"> <em class="warranty-card-info__sub-title"></em> <span class="warranty-card-info__desc"> <span class="warranty-card-info__num"></span> </span> </li> <li> <em class="warranty-card-info__sub-title">製品保証</em> <div class="warranty-card-info__desc-wrap"> <div class="warranty-card-info__desc"> <span>・ケース、LEDカバー：3か月<br />・ワイヤレスチャージャー：1年間<br />・Wireless Charger Stand：1年間<br />・コントローラー：1年間<br />・DeX Station : 1年間<br />・DeX Pad : 1年間<br />・Travel Adapter(ACアダプタ)<br />:1年間<br />・USB-C Headset Jack Adapter<br />:3か月<br />USBケーブル等のケーブル類は消耗品のため保証はありません。<br />・AKG製品:1年間　<br />※N5005(ハイエンドモデル) : 2年間<br />・AKG Type Cイヤホン(EO-IC100)：3か月<br />・Watch Band：3か月<br />・UV Sterilizer： 6ヵ月<br />・S Pen 製品 : 3カ月<br />・Galaxy Book Cover Keyboard<br />： 1年<br />・Galaxy Tab S8+ Note View Cover<br />： 3ヵ月<br />・Galaxy Tab S8+ Protective Standing Cover<br />： 3ヵ月<br />・Galaxy Screen Protector<br />： 3ヵ月<br />・45W Power Adapter<br />： 1年<br />・Watch製品同梱充電ドック<br />: 1年間<br />・SmartTag2<br />: 1年間<br />・タブレット<br /> : 1年<br />・スマートウォッチ<br /> : 1年<br />・ワイヤレスイヤホン<br /> : 1年<br /></span> </div> <div class="warranty-card-info__btn-more"> <button an-tr="su16_warranty card-support service-text-button" an-ca="indication" an-ac="view more" an-la="view more" type="button" class="s-btn-text s-ico-down" data-global-text='{"read" : "詳細を開く","less" : "詳細を閉じる"}' aria-label="その他の製品<br/> 製品保証">詳細を開く</button> </div> </div> </li> <li> <em class="warranty-card-info__sub-title">一般情報</em> <div class="warranty-card-info__desc-wrap"> <div class="warranty-card-info__desc"> <span>サムスン電子ジャパン株式会社(以下、「サムスン」）はGalaxyブランド、サムスンブランドで販売されるアクセサリに対し、以下の保証期間において発生した製造上の不具合について保証するものとします。<br />保証書が同梱されてない場合は販売店様にて発行される領収書もしくは納品書に記載されている日からとさせて頂きます。<br /><br />■ 補修用性能部品について<br />ウェアラブル製品の補修用性能部品（機能を維持するために必要な<br />部品）の最低保有期間は、製造年月から起算して3年間<br />を基本としております。ただし、故障箇所によっては修<br />理部品の不足などにより修理ができない場合もござい<br />ますので、あらかじめご了承ください。</span> </div> <div class="warranty-card-info__btn-more"> <button an-tr="su16_warranty card-support service-text-button" an-ca="indication" an-ac="view more" an-la="view more" type="button" class="s-btn-text s-ico-down" data-global-text='{"read" : "詳細を開く","less" : "詳細を閉じる"}' aria-label="その他の製品<br/> 一般情報">詳細を開く</button> </div> </div> </li> </ul> </div> </div> </li> <li class="warranty-card-info__list-item"> <div class="warranty-card-info__content"> <div class="warranty-card-info__inner"> <div class="warranty-card-info__name-area"> <div class="warranty-card-info__name-wrap"> <strong class="warranty-card-info__name">保証規定<br /></strong> </div> </div> <ul role="list"> <li role="listitem"> <em class="warranty-card-info__sub-title"></em> <span class="warranty-card-info__desc"> <span class="warranty-card-info__num"></span> </span> </li> <li> <em class="warranty-card-info__sub-title">保証の例外</em> <div class="warranty-card-info__desc-wrap"> <div class="warranty-card-info__desc"> <span>サムスンの認証を受けていない者による本製品の誤った設置、改変、または修理、あるいは現行の技術基準または安全基準に合致しない使用、もしくは製品マニュアルに従わない乱用または誤用などによって生じた製品の不具合<br /><br />日本国内のサムスンの直営店もしくはサムスン製品の正規取扱店<br />以外で購入した製品（例えば並行輸入品等）。サムスンの直営店<br />もしくはサムスン製品の正規取扱店は<a href="https://www.samsung.com/jp/support/mobile-devices/about-directly-managed-store-in-samsung-and-official-retail-store/" target="_blank">こちら</a>をご参照ください。<br /><br /><br />本製品と合わせてサムスンが提供するソフトウェアはオフィシャルなバージョンのみ保証<br /><br />通常の消耗による製品の劣化、および製品の輸送、撤去、または設置に関する費用<br /><br />落雷、洪水、火災、天災、戦争、暴動、供給電圧の異常、換気輸送の不備、不注意、電圧の急減な変動や異常、あるいは液体、水分、埃、または極端な熱的条件や環境条件への曝露、もしくは環境条件の急減な変化、あるいは一般的管理条件を超える何らかの原因によって生じた損傷<br /><br />サムスンが本製品との併用を認可していない製品または部品と一緒に本製品を使用した場合<br /><br />（ハードウェア、ソフトウェアを問わず）出荷された製品の構成を改変したことに起因する不具合、あるいはサードパーティ製のソフトウェアやアプリケーション、またはウィルス感染に起因する不具合<br /><br />製品の機種番号、製造番号、または製造番号が改ざん、消去、または除去されている場合、もしくは購入の証明（レシート、請求書など）がない場合<br /><br />製品内に保存された情報やデータの消去、お客様の業務上の損失、利益の消失、または機会の消失 ※　製品内のデータや設定などの情報は修理または交換時にすべて消去します。修理に出す前にデータのバックアップをとっていただくようお願いいたします。<br /><br />サムスン製品に同梱またはセット販売されるサードパーティー製のハードウェアまたはソフトウェア<br /><br />サムスンブランド以外の製品は、各製品の製造会社によって保証されている場合があります。詳しくはお使いの製品の箱や説明書をご覧ください。<br /><br />保証期間を経過した場合。または領収書および該当製品を提示頂けない場合</span> </div> <div class="warranty-card-info__btn-more"> <button an-tr="su16_warranty card-support service-text-button" an-ca="indication" an-ac="view more" an-la="view more" type="button" class="s-btn-text s-ico-down" data-global-text='{"read" : "詳細を開く","less" : "詳細を閉じる"}' aria-label="保証規定<br/> 保証の例外">詳細を開く</button> </div> </div> </li> </ul> </div> </div> </li> </ul> </div> <div class="warranty-card-info__btn"> <button an-tr="su15_warranty info tab-support service-text-button" an-ca="indication" an-ac="view more" an-la="view more" type="button" class="s-btn-text s-ico-down" data-global-text='{"read" : "詳細を開く","less" : "詳細を閉じる"}' aria-label="モバイル">詳細を開く</button> </div> </div> </div> </div> </section> <section class="warranty-card-policy js-warranty-card-policy"> <h2 class="warranty-card-policy__title">保証ポリシー</h2> <div class="warranty-card-policy__tab"> <a an-tr="su14_warranty card container-support service-text-button" an-ca="indication" an-ac="view more" an-la="view more" href="#" class="warranty-card-policy__tab-placeholder"> <span></span> <span class="blind" data-global-text='{"Expand" : "Click To Expand", "Collapse" : "Click To Collapse"}'>Click To Expand</span> </a> <ul class="warranty-card-policy__tab-list" role="tablist"> </ul> </div> <div class="warranty-card-policy__list"> <div class="cm-g-text-editor">  <div class="text-editor "> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <p> </p> <p> </p> <p>[ Overseas Product]</p> <p>Product that is not currently sold in your country (such personal carry-on, direct purchase overseas) may be repaired with cost, if it is repairable. </p> <p>- Repair cost will be incurred and repair time may be longer than usual. </p> <p> · Detail cost & estimated repair time may be confirmed at Service Center</p> <p>- It requires verification to check if it is repairable or not.</p> <p> · Some large size parts cases(TV Panels, Refrigerator door, etc.), or "part is not available (Such as end of production, etc.)" cases are not repairable</p> <p> · Product that is not currently sold in your country is not repairable. </p> <p>- If there is severe difference, in terms of product specification, repair is not available. </p> <p> · It cannot be repaired if service environment is different : such as bandwidth, voltage, etc </p> <p> </p> <p>If there is a product which is not certified by the Japanese government, We can not support to repair the device 90 days after your arrival.</p> <p>Please.check below URL.</p> <p><a href="https://www.tele.soumu.go.jp/j/sys/others/inbound/"><u>https://www.tele.soumu.go.jp/j/sys/others/inbound/ </u></a></p> <p>일본 정부에서 인증받지 못한 기기의 경우 입국일로부터 90일 경과 후 수리 대응이 불가능합니다.</p> <p><a href="https://www.tele.soumu.go.jp/j/sys/others/inbound/">https://www.tele.soumu.go.jp/j/sys/others/inbound/</a></p> <p> </p> <p> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> <div class="iparsys parsys aem-GridColumn aem-GridColumn--default--12"> <div class="newpar new section"> </div> <div class="par iparys_inherited"> <div class="su-g-link-card"> <div class="su11-link-card none none button-theme--contained bg-white " id="contactinfo"> <div class="su11-link-card__wrap"> <h2 class="su11-link-card__headline-text">お探しの情報が見つかりませんか？各種サポートをご活用ください。</h2> <div class="su11-link-card__list su11-link-card__swiper"> <div class="su11-link-card__list-wrap "> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsungへのお問い合わせ </h3> <div class="su11-link-card__list-item-description">Samsungカスタマ－サポ－トセンター及び非対面サポートについてご案内いたします。<br /><br /></div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--contained cta--black " href="/jp/support/mobile-devices/how-to-contact-us-about-galaxy-products/#start-chat" target="_self" aria-label="Samsung製品についてのお問い合わせ方法" an-tr="su11_link card-support service-cta-link" an-ca="support content click" an-ac="feature" an-la="contact info:how to contact us about samsung products:how to contact us about samsugn products"> Samsung製品についてのお問い合わせ方法 </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> 各事業者への問い合わせ先 </h3> <div class="su11-link-card__list-item-description">NTTドコモ、KDDI、UQ mobile、J:COM、ソフトバンクから発売されているGalaxy製品ご利用の方、およびahamo（アハモ）、povo（ポヴォ）プランにご契約されている方は、各通信事業者へお問い合わせください。<br /> </div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--contained cta--black " href="/jp/support/mobile-devices/contact-information-for-carriers/" target="_self" aria-label="事業者の問い合わせ先" an-tr="su11_link card-support service-cta-link" an-ca="support content click" an-ac="feature" an-la="contact info:carrier contact:carrier contact"> 事業者の問い合わせ先 </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> 店頭修理 </h3> <div class="su11-link-card__list-item-description">店頭での点検、修理サービスを実施しています。<br /><br />GalaxyHarajukuのB1<br />[営業時間]: 11:00〜19:00<br /><br />ドコモショップ「Galaxyリペアコーナー」（全国15店舗）<br />[営業時間]: 店舗によって異なります。下記リンクからご確認ください。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> 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