Frequently Asked Questions (FAQ) | My Business Wireline

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When you enroll, you\u2019ll receive a link to your monthly statement by email or text.<\/p>\r\n<p>To enroll in paper-free billing  when logged in to <a href=\"https://verizon.com/business/login\">My Business Wireline<\/a>:<\/p>\r\n<ol>\r\n<li>Select<b> Paper Free Billing<\/b> in the<b> Billing and Payments <\/b>section<\/li>\r\n<li>Click <b>On<\/b>, next to <b>Enroll<\/b><\/li>\r\n<\/ol>\r\n<p>When you have successfully enrolled, you will receive a confirmation email.*<\/p>\r\n<p>If you would rather receive your bill notifications via text, sign up for <b>Text Notifications<\/b> in <b>My Profile<\/b> in your <b>My Business<\/b> account.<\/p>\r\n<fieldset>\r\nTo make sure you receive important emails from Verizon, do the following:<br>\r\n Make sure your email address is correct in <b>My Profile<\/b> in your <b>My Business account<\/b><br>\r\n In your email application, add the<b> verizon.com<\/b> and <b>vznotes.com<\/b> domains to your email <b>safe list<br>\r\n <\/b>If your email settings do not allow you to add email addresses to a<b> safe list<\/b>, contact your email/internet provider's customer support for help<\/fieldset>\r\n"}},{"@type":"Question","name":"How do I change my billing address?","acceptedAnswer":{"@type":"Answer","text":"<p>To change your billing address:<\/p>\r\n<ol>\r\n<li><p><a href=\"https://verizon.com/business/login\">Log in to your My Business Wireline<\/a> account<\/p>\r\n<\/li>\r\n<li><p>Go to <b>Profile <\/b>in the<b> Manage Your Profile Settings section<\/b><\/p>\r\n<\/li>\r\n<li><p>Select the <b>Billing and Payment Information<\/b> section <\/p>\r\n<\/li>\r\n<li><p>Select <b>Change <\/b>under<b> Billing Address<\/b> <\/p>\r\n<\/li>\r\n<li><p>Enter the requested information in the form to change your address<\/p>\r\n<\/li>\r\n<\/ol>\r\n"}},{"@type":"Question","name":"What is a significant change notification?","acceptedAnswer":{"@type":"Answer","text":"<p>If certain changes have been made to your account online or over the phone with a Verizon representative or messaging services, you\u2019ll receive a notice to make sure you\u2019re aware of these changes. Such changes might include any additions or modifications to your account\u2019s:<\/p>\r\n<ul>\r\n<li><p>User ID<\/p>\r\n<\/li>\r\n<li><p>Billing address<\/p>\r\n<\/li>\r\n<li><p>Primary contact email address<\/p>\r\n<\/li>\r\n<li><p>Online password or other account password or PIN<\/p>\r\n<\/li>\r\n<li><p>Secret question(s) or answer(s)<\/p>\r\n<\/li>\r\n<li><p>Email alias that can  be used as a User ID<\/p>\r\n<\/li>\r\n<li><p>Access level (Full Access)<\/p>\r\n<\/li>\r\n<li><p>Administrative sub-account<\/p>\r\n<\/li>\r\n<li><p>Mobile telephone number (MTN)<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p>If you don\u2019t remember making changes to your account, please check with anyone authorized to use your account to see if they may have made the change. If you or any other authorized user doesn\u2019t remember making the change, please call the toll-free number provided in the change notice to get assistance.<\/p>\r\n<p>Change notices may come via email, postal mail or a phone call from a Verizon representative to your billing phone number.<\/p>\r\n"}},{"@type":"Question","name":"Where can I find help for using my Verizon apps?","acceptedAnswer":{"@type":"Answer","text":"<p>Visit our <a href=\"https://verizon2018.sds.modeaondemand.com/en-us/apps/my-verizon-for-business\">My Verizon for Business app tutorials<\/a> and our <a href=\"https://verizon2018.sds.modeaondemand.com/en-us/apps/my-fios\">My Fios app tutorials<\/a>.<\/p>\r\n"}}],"@type":"FAQPage","@context":"https://schema.org"}</script> <div class="accordion "> <input type="checkbox" id="aCffff30f8" name="Cffffdffb" aria-label="How do I enroll in paper-free billing?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff30f8" for="aCffff30f8" onClick="this.blur()"><h3 class="headXT">How do I enroll in paper-free billing?</h3> </label> <div> <div id="Cffff30f8" class="Cffff30f8 contain indent cup full" data-label="How do I enroll in paper-free billing?"> <a name="how-do-i-enroll-in-paper-free-billing" data-name="how-do-i-enroll-in-paper-free-billing" id="how-do-i-enroll-in-paper-free-billing"></a> <div class="plate full Cffff30f8"> <div class="fullcontent"> <div class="text align- mw "> <p>Paper-free billing helps make your life easier and saves paper by viewing your bill online. When you enroll, you鈥檒l receive a link to your monthly statement by email or text.</p> <p>To enroll in paper-free billing  when logged in to <a href="https://verizon.com/business/login">My Business Wireline</a>:</p> <ol> <li>Select<b> Paper Free Billing</b> in the<b> Billing and Payments </b>section</li> <li>Click <b>On</b>, next to <b>Enroll</b></li> </ol> <p>When you have successfully enrolled, you will receive a confirmation email.*</p> <p>If you would rather receive your bill notifications via text, sign up for <b>Text Notifications</b> in <b>My Profile</b> in your <b>My Business</b> account.</p> <fieldset class="tooltip" tabindex="0" aria-label="Tool tip"><span> To make sure you receive important emails from Verizon, do the following:<br> Make sure your email address is correct in <b>My Profile</b> in your <b>My Business account</b><br> In your email application, add the<b> verizon.com</b> and <b>vznotes.com</b> domains to your email <b>safe list<br> </b>If your email settings do not allow you to add email addresses to a<b> safe list</b>, contact your email/internet provider's customer support for help</span></fieldset> </div> </div> </div> </div> </div> <input type="checkbox" id="aC3cb0" name="Cffffdffb" aria-label="How do I change my billing address?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC3cb0" for="aC3cb0" onClick="this.blur()"><h3 class="headXT">How do I change my billing address?</h3> </label> <div> <div id="C3cb0" class="C3cb0 contain indent cup full" data-label="How do I change my billing address?"> <a name="how-do-i-change-my-billing-address" data-name="how-do-i-change-my-billing-address" id="how-do-i-change-my-billing-address"></a> <div class="plate full C3cb0"> <div class="fullcontent"> <div class="text align- mw "> <p>To change your billing address:</p> <ol> <li><p><a href="https://verizon.com/business/login">Log in to your My Business Wireline</a> account</p> </li> <li><p>Go to <b>Profile </b>in the<b> Manage Your Profile Settings section</b></p> </li> <li><p>Select the <b>Billing and Payment Information</b> section </p> </li> <li><p>Select <b>Change </b>under<b> Billing Address</b> </p> </li> <li><p>Enter the requested information in the form to change your address</p> </li> </ol> </div> </div> </div> </div> </div> <input type="checkbox" id="aC31cb" name="Cffffdffb" aria-label="What is a significant change notification?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC31cb" for="aC31cb" onClick="this.blur()"><h3 class="headXT">What is a significant change notification?</h3> </label> <div> <div id="C31cb" class="C31cb contain indent cup full" data-label="What is a significant change notification?"> <a name="what-is-a-significant-change-notification" data-name="what-is-a-significant-change-notification" id="what-is-a-significant-change-notification"></a> <div class="plate full C31cb"> <div class="fullcontent"> <div class="text align- mw "> <p>If certain changes have been made to your account online or over the phone with a Verizon representative or messaging services, you鈥檒l receive a notice to make sure you鈥檙e aware of these changes. Such changes might include any additions or modifications to your account鈥檚:</p> <ul> <li><p>User ID</p> </li> <li><p>Billing address</p> </li> <li><p>Primary contact email address</p> </li> <li><p>Online password or other account password or PIN</p> </li> <li><p>Secret question(s) or answer(s)</p> </li> <li><p>Email alias that can  be used as a User ID</p> </li> <li><p>Access level (Full Access)</p> </li> <li><p>Administrative sub-account</p> </li> <li><p>Mobile telephone number (MTN)</p> </li> </ul> <p>If you don鈥檛 remember making changes to your account, please check with anyone authorized to use your account to see if they may have made the change. If you or any other authorized user doesn鈥檛 remember making the change, please call the toll-free number provided in the change notice to get assistance.</p> <p>Change notices may come via email, postal mail or a phone call from a Verizon representative to your billing phone number.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC998c" name="Cffffdffb" aria-label="Where can I find help for using my Verizon apps?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC998c" for="aC998c" onClick="this.blur()"><h3 class="headXT">Where can I find help for using my Verizon apps?</h3> </label> <div> <div id="C998c" class="C998c contain indent cup full" data-label="Where can I find help for using my Verizon apps?"> <a name="where-can-i-find-help-for-using-my-verizon-apps" data-name="where-can-i-find-help-for-using-my-verizon-apps" id="where-can-i-find-help-for-using-my-verizon-apps"></a> <div class="plate full C998c"> <div class="fullcontent"> <div class="text align- mw "> <p>Visit our <a href="https://verizon2018.sds.modeaondemand.com/en-us/apps/my-verizon-for-business">My Verizon for Business app tutorials</a> and our <a href="https://verizon2018.sds.modeaondemand.com/en-us/apps/my-fios">My Fios app tutorials</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <head> </head> <div class="cakeContainer"> <div id="C2512" class="C2512 contain cup full padabove padbelow columns"> <style> .C2512 .scroller .items { width: 100%; } @media (max-width: 760px) {.C2512 .scroller .items { width: 100%; }} @media (min-width: 1280px) { .C2512 .scroller.bleed .items { width: calc(100 * 12.8px + 100vw - 1304px); } </style> <div class="primary " data-n="1"> <div class="columns mStack"> <div class="crow c1 full nobg" data-n="1"> <div id="Cffffde51" class="Cffffde51 contain cup full gaap gapabove gapbelow columns" data-label="Existing customer"> <style> .background.Cffffde51 { background-color:#F6F6F6; background-position:center; background-size:contain; } .Cffffde51 .scroller .items { width: 75%; } @media (max-width: 760px) {.Cffffde51 .scroller .items { width: 300%; }} @media (min-width: 1280px) { .Cffffde51 .scroller.bleed .items { width: calc(75 * 12.8px + 100vw - 1304px); } </style> <div class="background Cffffde51 flush light "> </div> <div class="fullcontent light "> <h2 id="hCffffde51" class="headS align-left bold mw12"><div class="eyebrow"><br /></div>Existing customer?</h2> <div class="text align-left mw12 "> <p>Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more.</p> </div> </div> <div class="primary light" data-n="3"> <div class="columns mStack"> <div class="crow c4 full gaap light " data-n="3"> <div id="C3bd" class="C3bd contain indent cup full"> <style type="text/css"> </style> <div class="plate C3bd full nobg "> <div class="primary top"> <div class="text align-left mw "> <p><b>Manage account<br>  </b></p> </div> <div class="ctas align-left"> <a id="lC9d14" class="trans button vz-button-link" target="_blank" href="https://mblogin.verizonwireless.com/account/business/login/unifiedlogin" data-loc="Content:Button:Support::Sign in" aria-labelledby="lC9d14 hCffffde51">Sign in</a> </div> </div> </div> </div>  <div id="C341" class="C341 contain indent cup full"> <style type="text/css"> </style> <div class="plate C341 full nobg "> <div class="primary top"> <div class="text align-left mw "> <p><b>Manage equipment<br>  </b></p> </div> <div class="ctas align-left"> <a id="lCcd70" class="trans button vz-button-link" target="_blank" href="https://thingspace.verizonwireless.com/Portal/manage/dashboard?source=mbucrm" data-loc="Content:Button:Support::Manage Router" aria-labelledby="lCcd70 hCffffde51">Manage Router</a> </div> </div> </div> </div>  <div id="Cffff99ec" class="Cffff99ec contain indent cup full"> <style type="text/css"> </style> <div class="plate Cffff99ec full nobg "> <div class="primary top"> <div class="text align-indent mw "> <p><b>Customer Learning Portal</b></p> </div> <div class="ctas align-indent"> <a id="lC4a5b" class="trans button vz-button-link" target="_blank" href="https://customertraining.verizon.com/" data-loc="Content:Button:Support::Open portal" aria-labelledby="lC4a5b hCffffde51">Open portal</a> </div> </div> </div> </div>  </div> </div> </div> </div>  </div> </div> </div> </div>  </div> <div class="cakeContent"> </div> </div> </div> </div> </div>  </div> </div> <script src="/business/etc.clientlibs/ves-cake/js.js"></script> <div class="disclaimer"> <div class="disclaimer"></div> </div> </div> <script src="/business/etc.clientlibs/ves/clientlibs/main.js"></script> <script type="text/javascript"> if (typeof newrelic == 'object' && typeof(pagequery) == "undefined") { newrelic.setCustomAttribute('querystring', location.search); 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