Customer Training and Development

<!DOCTYPE html> <html> <head> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta name="description" content="" /> <meta name="author" content="" /> <link rel="icon" href="./favicon.ico" /> <title>Customer Training and Development | Home</title>  <script type="text/javascript" src="./vzbootstrap_5.0/js/jquery.min.js" ></script> <link href="./vzbootstrap_5.0/css/bootstrap.min.css" rel="stylesheet" /> <link href="./vzbootstrap_5.0/css/vzbootstrap.min.css" rel="stylesheet" /> <link href="./styles/ct-styles.css" rel="stylesheet" /> <link href="https://www.verizon.com/etc/designs/vzwcom/gnav20/core.css" rel="stylesheet" /> <script> var gnavdl = { bu: "smb", appid: "customertraining" }; </script> <script type="text/javascript" src="./vzbootstrap_5.0/js/bootstrap.bundle.min.js" ></script> <script type="text/javascript" src="./vzbootstrap_5.0/js/vzbootstrap.min.js" ></script>   <script type="text/javascript"> $("document").ready(function () { $(".link-tile").hover( function () { //var changeme = $(this).find('.link-hover'); $(this).find(".link-hover").css("filter", "saturate(1)"); $(this).css("cursor", "pointer"); }, function () { //var changeme = $(this).find('.link-hover'); $(this).find(".link-hover").css("filter", "saturate(0)"); $(this).css("cursor", "default"); } ); $(".link-tile").click(function () { var goto = $(this).attr("data-link"); if (goto[0] !== "#") { window.open(goto); } }); }); </script> <style type="text/css"></style>  <style id="antiClickjack"> body { display: none !important; } </style> <script type="text/javascript"> if (self === top) { var antiClickjack = document.getElementById("antiClickjack"); antiClickjack.parentNode.removeChild(antiClickjack); } else { top.location = self.location; } </script> </head> <body>     <div id="vz-gh20"></div>   <div class="padding-left-right-zero"> <div class="top-banner"> <div> <span class="top-banner-large-text" >Customer Training</span > </div> </div> <div class="row col-xs-12 intro"> <div class="col-xs-6 intro-text"> <span class="intro-text" >The <span class="intro-text-bold">Customer Learning Portal</span> provides Verizon customers with training and resources for products, systems and tools.</span > </div> </div> <div id="iRow1" class="row info-row"> <div class="col-sm-6 info info-light"> <span class="info-text-large">New Customers</span> <br /> <span class="info-text-small"> <p> New customers must register for a new account. Select your Business Segment to begin. </p> <p> <span class="fw-bolder">Note:</span> An access code is required to register for an account. <a href="#acModal" data-bs-toggle="modal" data-bs-target="#acModal" >Click here for more information</a >. </p> </span> </div> <div class="col-sm-6 info info-dark"> <span class="info-text-large">Registration Instructions</span> <br /> <span class="info-text-small"> <p> <a href="#mjaModal" data-bs-toggle="modal" data-bs-target="#mjaModal" >Click here</a > for help on how to create an account and sign in to the Verizon Customer Learning Portal. </p> </span> </div> </div> <div id="linkRowTitle" class="row link-row row-title"> <div class="col-xs-12"> <div class="link-title">Select your Business Segment to login</div> <div class="link-text-small"> Not sure which business segment to select? <a href="Documents/Job_Aid_How_to_Select_Your_Business_Segment_on_the_Verizon_Customer_Learning_Portal.pdf" target="_blank" alt="Job Aid How to Select Your Business Segment on the Verizon Customer Learning Portal" >Click here for descriptions</a >. </div> </div> </div> <div id="linkRow" class="row link-row"> <div class="col-xs-6 col-sm-4 link-tile" data-bs-toggle="modal" data-bs-target="#vecModal" > <div class="d-flex justify-content-between"> <div> <div class="link-text-large">Wireline Business Customers</div> <div class="link-text-smaller"> Verizon Enterprise Center Portal Users </div> </div> <div class="link-chevron"> <img class="link-hover" src="./images/link-chevron-transparent.png" /> </div> </div> </div> <div class="col-xs-6 col-sm-4 link-tile" data-bs-toggle="modal" data-bs-target="#myBizModal" > <div class="d-flex justify-content-between"> <div> <div class="link-text-large">Wireless Business Customers</div> <div class="link-text-smaller"> <div class="mb-1">My Business Portal Users</div> <div class="mb-1">Wireless Connectivity Partners (WCP)</div> </div> </div> <div class="link-chevron"> <img class="link-hover" src="images/link-chevron-transparent.png" /> </div> </div> </div> <div class="col-xs-6 col-sm-4 link-tile" data-link="https://Verizonbusinessgroup-publicsector.skilljar.com" > <div class="d-flex justify-content-between"> <div> <div class="link-text-large">Public Sector Customers</div> <div class="link-text-smaller"> Federal, State, Local<br />Government & Education </div> </div> <div class="link-chevron"> <img class="link-hover" src="images/link-chevron-transparent.png" /> </div> </div> </div> <div class="col-xs-6 col-sm-4 link-tile" data-link="https://Verizonbusinessgroup-vps.skilljar.com" > <div class="d-flex justify-content-between"> <div> <div class="link-text-large">Verizon Partner Solutions</div> <div class="link-text-smaller"> All VPS Customer Training <br />and Pre-Sales Demos </div> </div> <div class="link-chevron"> <img class="link-hover" src="images/link-chevron-transparent.png" /> </div> </div> </div> <div class="col-xs-6 col-sm-4 link-tile" data-link="https://verizonbusinessgroup-allothercustomers.skilljar.com" > <div class="d-flex justify-content-between"> <div> <div class="link-text-large">Non-Portal Customers & <br/> Wireline Fios Customers</div> <div class="link-text-smaller"> Fios customers & customers who do not use Verizon Enterprise Center or My Business (for Wireless service) Portals </div> </div> <div class="link-chevron"> <img class="link-hover" src="images/link-chevron-transparent.png" /> </div> </div> </div> <div class="col-xs-6 col-sm-4 link-tile" data-link="https://Verizonbusinessgroup-demo.skilljar.com" > <div class="d-flex justify-content-between"> <div> <div class="link-text-large">Pre-Sales Demos</div> <div class="link-text-smaller"> Pre-Sales Demos for prospective customers (Wireline & Wireless) </div> </div> <div class="link-chevron"> <img class="link-hover" src="images/link-chevron-transparent.png" /> </div> </div> </div> </div> <div id="EmployeeRowTitle" class="row link-row row-title"> <div class="col-xs-12"> <div class="link-title">Verizon Employees</div> <div class="link-text-small"> This site is for VBG customers. If you are a Verizon Employee and would like to learn about VBG Customer Training and how to support your customers' learning needs, <a href="https://sites.google.com/verizonwireless.com/digitalexperienceinfocenter/customer-education" target="_blank" >click here</a > to access the internal Customer Training site. </div> </div> </div> </div>    <div id="vz-gf20"></div>    <div class="modal fade" id="vecModal" tabindex="-1" role="dialog" aria-labelledby="vecModalLabel" > <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header">  <h4 class="modal-title" id="vecModalLabel">Login Information</h4> </div> <div class="modal-body info-text-small"> <div> As of August 26, 2022, Verizon Enterprise Center portal users can only access the Customer Learning Portal from within the Verizon Enterprise Center. </div> <div class="mt-1 mb-2"> <a href="https://verizon.com/business/login/" target="_blank" >Click here</a > to be directed to the Verizon Enterprise Center login page and login in as you normally would. </div> <div> <h6>Customer Steps</h6> <ol> <li>Sign in to Verizon Enterprise Center</li> <li> Once signed in, click on "Support" at the top of the page </li> <li>In the dropdown, click "Customer Learning Portal"</li> <li>Begin to explore available training</li> </ol> </div> <hr class="hr-line" /> <div class="mb-2"> If you are not a Verizon Enterprise Center portal user and accessed the Customer Learning Portal in the past via this business segment, please note that you are no longer able to do so. </div> <div class="mb-2"> To access Customer Training content and resources, please create a new account using the <em>All Verizon Non-Portal Customers</em> business segment link. If you need assistance, refer to the <em>New Customers</em> and <em>Registration Instructions</em> sections. </div> <div> <strong>Note:</strong> An access code is required to register for an account. </div> </div> <div class="modal-footer"> <button type="button" class="btn btn-default" data-bs-dismiss="modal" > Got it. </button> </div> </div> </div> </div>  <div class="modal fade" id="myBizModal" tabindex="-1" role="dialog" aria-labelledby="myBizModalLabel" > <div class="modal-dialog" style="width: 768px" role="document"> <div class="modal-content"> <div class="modal-header">  <h4 class="modal-title" id="myBizModalLabel">Login Information</h4> </div> <div class="modal-body info-text-small"> <div> As of March 10, 2023, My Business portal users can only access the Customer Learning Portal from within the My Business portal. </div> <div class="mt-1 mb-2"> <a href="https://verizonbusinessgroup-mybiz.skilljar.com/" target="_blank" >Click here</a > to be directed to the My Business login page and login in as you normally would. </div> <div> <h6>Customer Steps</h6> <ol> <li>Sign in to My Business</li> <li> Once signed in, click on "Support" at the top of the page </li> <li>In the dropdown, click "Customer Learning Portal"</li> <li>Begin to explore available training</li> </ol> </div> <hr class="hr-line" /> <div class="mt-1 mb-2"> If you are not a My Business portal user and accessed the Customer Learning Portal in the past via this business segment, please note that you are no longer able to do so. </div> <div> To access Customer Training content and resources, please create a new account. <ul class="mt-1"> <li> For Federal customers, please select the <strong>Wireline & Wireless Public Sector</strong> business segment. </li> <li> For other customers, please select the <strong>All Verizon Non-Portal Customers</strong> business segment. </li> </ul> </div> <div> <strong>Note:</strong> An access code is required to register for an account in both of these business segments. </div> </div> <div class="modal-footer"> <button type="button" class="btn btn-default" data-bs-dismiss="modal" > Got it. </button> </div> </div> </div> </div>  <div class="modal fade" id="acModal" tabindex="-1" role="dialog" aria-labelledby="acModalLabel" aria-hidden="true" > <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header">  <h4 class="modal-title" id="acModalLabel">Your Access Code</h4> </div> <div class="modal-body" style="overflow-y: scroll"> <div> <strong>Note:</strong> <ul> <li> <strong>Verizon Enterprise Center portal users</strong> DO NOT need an access code. They can log into the Customer Learning Portal from within the Verizon Enterprise Center portal. Refer to the <em>Registration Instructions</em> or the <em>Wireline Enterprise & Medium Business</em> tile. </li> <li> <strong>My Business portal users</strong> DO NOT need an access code. They can log into the Customer Learning Portal from within the My Business portal. Refer to the <em>Registration Instructions</em> or the <em>Wireless Enterprise, Small & Medium Business</em> tile. </li> </ul> </div> <div> <strong>Access Codes:</strong> For all other Verizon customers who do not use one of the portals listed above, the Verizon Customer Learning Portal uses a secure authentication method through the use of access codes. A unique access code is issued to learners and you will not be able to sign into the LMS without the unique access code. <ul class="mt-2"> <li> If you are a new customer and would like to attend one of our live instructor-led public classes or any of our self-paced training, contact your Verizon Sales or Service team member for the access code. </li> <li> If you are a new customer and are scheduled to attend a private live instructor-led class or one of our product and services demos, your Verizon Sales or Service team member or a Verizon Customer Training team member should have provided you with the access code. </li> </ul> </div> <div class="mb-2"> Job aids with detailed instructions are provided to you on the Customer Learning Portal. </div> <div> <strong>Note:</strong> If you do not have a Verizon Sales or Service contact, please contact us by email at <a href="mailto:CTD-COS@verizon.com?Subject=Customer%20Learning%20Portal%20Access%20Code" target="_blank" >CTD-COS@verizon.com</a >. Please allow up to 2 business days for a response. </div> </div> <div class="modal-footer"> <button type="button" class="btn btn-default" data-bs-dismiss="modal" > Got it. </button> </div> </div> </div> </div>  <div class="modal fade" id="mjaModal" tabindex="-1" role="dialog" aria-labelledby="mjaModalLabel" > <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header">  <h4 class="modal-title" id="mjaModalLabel">Create an Account</h4> </div> <div class="modal-body info-text-small"> <div> <h5 class="mb-3"> Accessing Customer Training via a Verizon Portal </h5> <div class="ms-2"> <h6>Verizon Enterprise Center portal users</h6> <ul> <li> <a href="Documents/How_to_Sign_in_to_the_CLP_VEC_SSO.pdf" target="_blank" >Click here</a > for a job aid </li> </ul> </div> <div class="ms-2"> <h6>My Business portal users</h6> <ul> <li> <a href="Documents/How_to_Sign_in_to_the_Verizon_Customer_Learning_Portal_My_Business_SSO.pdf" target="_blank" >Click here</a > for a job aid </li> </ul> </div> <hr class="hr-line" /> <h5> Accessing Customer Training directly from the Customer Learning Portal </h5> <a href="media/Create_Account_CLP_cc.mp4" target="_blank" >Click here</a > for a generic video that applies to all learners. For a job aid with information about accessing Customer Training for a specific business segment, please click one of the options below. <div class="job-aid-div"> <ul class="modal-list mt-2"> <li> <a href="Documents/How_to_Create_CLP_Account_Public_Sector_Wireline_Wireless_Business_Customers.pdf" target="_blank" >Wireline & Wireless Public Sector</a > </li> <li> <a href="Documents/How_to_Create_CLP_Account_VPS.pdf" target="_blank" >Verizon Partner Solutions</a > </li> <li> <a href="Documents/How_to_Create_CLP_Account_Verizon_Non-Portal_Customers.pdf" target="_blank" >Verizon non-portal users</a > </li> <li> <a href="Documents/How_to_Create_CLP_Account_Verizon_Products_Tools_Services_Pre-Sales_Demos.pdf" target="_blank" >Product & Service Demos</a > </li> </ul> </div> <hr class="hr-line" /> <div> Not sure which business segment to select on the Customer Learning Portal? <a href="Documents/Job_Aid_How_to_Select_Your_Business_Segment_on_the_Verizon_Customer_Learning_Portal.pdf" target="_blank" >Click here</a > for descriptions. </div> </div> </div> <div class="modal-footer"> <button id="account-modal-close" type="button" class="btn btn-default" data-bs-dismiss="modal" > Got it. </button> </div> </div> </div> </div>   <div id="vz-gf20"></div>  <script type="text/javascript" src="https://www.verizon.com/etc/designs/vzwcom/gnav20/smb.js" ></script> </body> </html>

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