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yellowTheme"><header><div class=article_header><span class=readTime>4 min overview</span><h1 class=article_title>eBay rules and policies</h1><div class=article_desc><p>We're committed to providing a secure and fair marketplace for our buyers and sellers. To support this commitment, we've put in place rules and policies that govern our expectations of buyers and sellers, the actions we'll take to keep you safe, and how we'll protect you if something goes wrong.</p> </div></div></header><div class=white_background><div id=article_content><div id=catalogue class="cata_anchor absolute"><div id=articleSr><div id=sr-new><div id=sr-bar aria-modal=true><form id=sr-form method=GET type=submit action=/help/sr onsubmit="return false"><div id=sr-box><div id=input-box><input id=sr-input name=query value type=text maxlength=100 placeholder="Search eBay Help..." aria-label="Search eBay Help..." autocomplete=off></div><button id=sr-action aria-label=Search class=icon-btn data-ebayui type=button><svg class="icon icon--20" focusable=false aria-hidden=true><defs><symbol viewbox="0 0 20 20" id=icon-search-20><path fill-rule=evenodd d="M13.05 14.463a7.5 7.5 0 1 1 1.414-1.414l4.243 4.244a1 1 0 0 1-1.414 1.414l-4.244-4.244ZM14 8.5a5.5 5.5 0 1 1-11 0 5.5 5.5 0 0 1 11 0Z" clip-rule=evenodd></path></symbol></defs><use href=#icon-search-20></use></svg></button><input type=hidden name=origin value=2></div></form><div aria-live=polite role=dialog hidden></div></div><div aria-live=polite></div></div></div></div><div class=article_body><div class=article_main_container><div itemscope itemtype=http://schema.org/Article><div itemprop=articleBody><div class=article_main><p>By becoming familiar with and following <a href="/help/account/policies/az-index-policies?id=4649">our policies</a>, you'll help us maintain a safe environment for all, and be able to avoid interruptions that might come from inadvertent violations of our rules.</p> <p>Some of our rules reflect local legal requirements, while others are based on our experience of how best to protect everyone using eBay services.</p> <p>In our policy section, you'll find information on items that can and can't be sold, guides to creating and maintaining listings, details on how we protect your personal details and more.</p> <p>You can also find our <a href="/help/policies/member-behaviour-policies/user-agreement?id=4259">User Agreement</a>, <a href="/help/policies/member-behaviour-policies/user-privacy-notice?id=4260">User Privacy Notice</a>, and <a href="/help/policies/member-behaviour-policies/user-cookie-notice?id=4267">Cookie Notice</a>. These lay out the most critical information around our terms of use, the information we collect from you, and how we keep that information safe.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/prohibited-restricted-items/prohibited-restricted-items?id=4207">Prohibited and restricted items</a> <p>Learn about items that can and can't be sold on eBay, and where we have restrictions on the sale of some products and services.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/rules-policies-buyers/rules-policies-buyers?id=4206">Rules and policies for buyers</a> <p>When you bid on or buy an item on eBay, you're agreeing to the rules we've set out for our community.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/feedback-policies/feedback-policies?id=4208">Feedback policies</a> <p>While Feedback is intended as an open forum, we have guidelines and policies to ensure it's used constructively and fairly.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/member-behaviour-policies/member-behaviour-policies?id=4209">Member behaviour policies </a> <p>When you buy and sell on eBay, we expect that you and your information are treated in a respectful manner, and that you afford other members the same courtesy.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210">eBay Money Back Guarantee policy</a> <p>When you buy on eBay, in most cases, we guarantee that you'll get your item or your money back.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/listing-policies/listing-policies?id=4213">Listing policies </a> <p>Find out everything you need to know about our rules for creating listings, and get advice on how to make your listings more successful.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/selling-policies/selling-policies?id=4214">Selling policies </a> <p>Our selling policies are designed to help you deliver the best experience possible to your buyers. </p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/false-reports-policy-violations/false-reports-policy-violations?id=4216">False reports of policy violations</a> <p>Find out how we deal with false reports of policy violations.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/identity-policies/identity-policies?id=4218">Identity policies </a> <p>Find out how our identity policies protect all of our members, and make eBay a safe and trusted marketplace.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/payment-policies/payment-policies?id=4219">Payment policies </a> <p>Learn about the approved payment methods sellers can offer in their listings and find help on what to do if something goes wrong.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="https://pages.ebay.co.uk/promote-your-listings/terms/B2C/">eBay Marketing Program Terms</a> <p>If you launch any of eBay’s advertising services, including Promoted Listings, you are agreeing to the eBay Marketing Program Terms.</p> <a class="link_arrow_right_blue tier1_pullout_link" href="/help/policies/resolving-technical-issues/technical-issues?id=4220">Resolving technical issues</a> <p>Learn how to troubleshoot any technical issues you may experience with our site.</p> <p>Activity on eBay is required to follow this policy, the eBay <a href="/help/policies/member-behavior-policies/user-agreement?id=4259">User Agreement</a> and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay <a href="/help/policies/member-behavior-policies/user-agreement?id=4259">User Agreement</a>, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.</p> <p class="tip"><strong>Tip</strong><br /> Visit <a href="/sellerhelp/policy">Seller Help</a> to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.</p> </div></div></div></div></div><div class=article_relate_box id=article_relate_box><div class=article_relate_container><div class=article_relate><div class=voteFeedback><div class=voteArticle><div class=voteOperation><div class=h5>Was this article helpful?</div><div class=voteButton><div id=thumbs_up role=button tabindex=0 aria-label="Mark this article helpful" class="icons thumbs_up_hollow_blue_icon_lg"></div><div id=thumbs_down role=button tabindex=0 aria-label="Mark this article not helpful" class="icons thumbs_down_hollow_blue_icon_lg"></div></div></div></div><div class=line></div></div><div class=browse_other_article><h3 class=find_other> Related help topics</h3><div class=otherArticles><p> See other articles in:</p><ul><li><a class=link_arrow_left_blue href=/help/account>Managing your account</a></li></ul></div></div><div class=sugg-articles id=relatedLinks><p class=recomText> You might also be interested in:</p><div class="topics_pagination blue_pagination"><ul class=rowItem><li class="columnItem yellow_border_bottom"><a href=/help/account/default/ebay-account?id=4188><span class="overview columnHead">Your eBay account</span><span class=content><p>It takes just a few minutes to create an eBay account. Once your account is set up, you can buy and sell, send messages to other eBay members, and leave Feedback for buyers and sellers.</p> </span><span class=footNote>1 min overview</span></a></li></ul></div></div></div></div></div></div></div></div></div></div><div><a name=less></a></div><div class=additionalTool id=contactWay><div class=loading_box><span class="progress-spinner progress-spinner--large" role=img><svg class="icon icon--30" focusable=false aria-hidden=true><defs><symbol viewbox="0 0 24 24" fill=none id=icon-spinner-30><path fill-rule=evenodd clip-rule=evenodd d="M12 2C10.0222 2 8.08879 2.58649 6.4443 3.6853C4.79981 4.78412 3.51809 6.3459 2.76121 8.17317C2.00433 10.0004 1.8063 12.0111 2.19215 13.9509C2.578 15.8907 3.53041 17.6725 4.92894 19.0711C6.32746 20.4696 8.10929 21.422 10.0491 21.8079C11.9889 22.1937 13.9996 21.9957 15.8268 21.2388C17.6541 20.4819 19.2159 19.2002 20.3147 17.5557C21.4135 15.9112 22 13.9778 22 12C22 11.4477 22.4477 11 23 11C23.5523 11 24 11.4477 24 12C24 14.3734 23.2962 16.6935 21.9776 18.6668C20.6591 20.6402 18.7849 22.1783 16.5922 23.0866C14.3995 23.9948 11.9867 24.2324 9.65892 23.7694C7.33115 23.3064 5.19295 22.1635 3.51472 20.4853C1.83649 18.8071 0.693605 16.6689 0.230582 14.3411C-0.232441 12.0133 0.00519943 9.60051 0.913451 7.4078C1.8217 5.21509 3.35977 3.34094 5.33316 2.02236C7.30655 0.703788 9.62663 0 12 0C12.5523 0 13 0.447715 13 1C13 1.55228 12.5523 2 12 2Z" fill="var(--color-spinner-icon-background, #3665F3)"></path><path fill-rule=evenodd clip-rule=evenodd d="M14.1805 1.17194C14.3381 0.642616 14.895 0.341274 15.4243 0.498872C17.3476 1.07149 19.0965 2.11729 20.5111 3.54055C21.9257 4.96382 22.9609 6.71912 23.5217 8.64584C23.6761 9.17611 23.3714 9.73112 22.8411 9.88549C22.3108 10.0399 21.7558 9.73512 21.6015 9.20485C21.134 7.59925 20.2715 6.13651 19.0926 4.95045C17.9138 3.76439 16.4563 2.8929 14.8536 2.41572C14.3243 2.25812 14.0229 1.70126 14.1805 1.17194Z" fill="var(--color-spinner-icon-foreground, #E5E5E5)"></path></symbol></defs><use href=#icon-spinner-30></use></svg></span></div></div></div><div style="clear: both"></div></div></div><div class=global-footer><div class=wrap><div id="gh-fwrap"></div><div class="adBanner ad ads adsbox doubleclick ad-placement ad-placeholder adbadge BannerAd" style="height:1px;overflow:hidden;" id="gh-bulletin-det"></div><div id="ghw-static-footer" style="display:none"><footer style="font-family:'Market Sans';color:#41413f;font-size:11px">Copyright © 1995-2025 eBay Inc. 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