Frequently Asked Questions - Knowledge Base

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Then I need the ADV contract from you. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/error-login-with-two-factor/"> I am using render blocking javascript and css Plugins like Async JS and CSS and I am not able to login with Two-Factor or the screen gets blank. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/using-securitwp-security-plugin-not-able-to-login-two-factor/"> I am using a Security Plugin in WordPress like Simple Security Firewall, All in One WP Security Plugin and I am not able to login with Two-Factor. </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/general/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 20 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/idp/"> Identity and Access Management </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/can-i-access-thinkific-api-from-the-free-plan/"> Can I access Thinkific API from the Free plan? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/can-i-sync-my-users-from-wordpress-to-thinkifc-and-vice-versa/"> Can I Sync my users from WordPress to Thinkifc and vice versa? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/which-thinkific-plan-is-required-for-enabling-sso/"> Which Thinkific Plan is required for enabling SSO? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/can-i-authenticate-gsuite-to-sso-into-deskpro-using-jwt-token/"> Can I authenticate from Google Workspace / Gsuite and SSO into Deskpro? Can I send a JWT Token with user details after authentication? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/where-can-i-get-the-sso-script-for-wix/"> Where can I get the SSO Script for Wix? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/idp/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 62 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/jenkins/"> Jenkins </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/i-am-getting-the-following-error-multiple-users-found-with-email/"> I am getting the following error. Multiple users found with email? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/i-dont-see-some-of-the-features-mentioned-on-the-marketplace-page-of-jenkins/"> I don’t see some of the features mentioned on the marketplace page of Jenkins. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/how-to-add-logs-in-the-jenkins-plugin-for-the-miniorange-saml-sso-plugin/"> How to add logs in the Jenkins plugin for the miniOrange SAML SSO plugin? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/how-to-validate-the-license-in-the-premium-miniorange-saml-sso-plugin/"> How to validate the license in the premium miniOrange SAML SSO plugin? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/jenkins/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 4 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/joomla/"> Joomla </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/my-test-configuration-was-successful-but-when-i-try-to-log-in-i-am-stuck-in-a-redirect-loop/"> My test configuration was successful but when I try to log in I am stuck in a redirect loop. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/when-i-click-on-test-configuration-it-takes-me-to-my-own-site-instead-of-redirecting-me-to-idp/"> Why am I getting redirected to Joomla site instead of IDP when I click on Test Configuration? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/logged-in-to-identity-provider-and-it-redirected-joomla-site-im-not-logged/"> I logged in to my Identity Provider and it redirected me to Joomla site, but I’m not logged in? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/unable-to-find-a-certificate-matching-the-configured-fingerprint/"> Unable to find a certificate matching the configured fingerprint. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/how-to-export-configuration-in-joomla-saml/"> How to export configuration in Joomla SAML ? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/joomla/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 17 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/ldap-authentication/"> LDAP Authentication </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/multiple-domain-in-same-ad-forest/"> Are multiple domains in the same AD forest supported? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/use-ldapad-credentials-login-to-office-365/"> I want to use LDAP/AD credentials to login to office 365. Is this possible? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/getting-test-connection-error/"> I am getting an error while trying test connection. Can you help? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/authenticate-particular-ad-groups/"> How to allow only users of particular AD groups to authenticate? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/test-connection-error/"> I can connect to LDAP server through the command line(using ping/telnet) but get an error when I test connection from the plugin. </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/ldap-authentication/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 21 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/licensing/"> Licensing </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/purchase-license-key/"> I need to purchase a new license key. How do I do that? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/free-premium-license-key-for-production-site/"> I have purchased a premium license for single instance of the Joomla SAML Plugin and used it on my test site. How do I free the license key to use it on my production site? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/upgrade-license-plan/"> I just made payment for the paid plan. I still see that I am on the free plan. What should I do? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/steps-to-update-the-license-on-the-onpremise-idp/"> Update license on the miniOrange OnPremise IDP </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/premium-plugin-installation/"> I just purchased a Premium Plan. Where do I find my premium plugin and license key? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/licensing/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 7 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/network-security/"> Network Security </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/what-actions-should-be-taken-when-malwares-or-warnings-are-detected-on-the-website/"> What actions should be taken when malwares or warnings are detected on the website? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/malwares-warnings-detected-by-scanner/"> What are malwares and what are warnings detected by the scanner? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/different-scan-modes/"> What do the different scan modes do? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/malware-scanner-detect/"> What does the malware scanner detect? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/need-of-malware-scanner/"> What is the need of a malware scanner? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/network-security/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 15 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/oauth-openid-connect/"> OAuth / OpenID Connect </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/403-forbidden-error/"> Getting ‘403 – Forbidden Error. You are not allowed to access this address. If the error persists, please contact the website webmaster.’ error while accessing WordPress site after clicking on Sign In. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/limit-access-for-group-of-people/"> Is there any way to limit the access to a specific group of people? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/registration-request-error/"> After installing OAuth Client plugin while registering I got an error message “Request Error: couldn’t connect to host”. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/installing-oauth-client-plugin-registering-got-error-message-request-error-couldnt-connect-host-please-assist/"> After installing OAuth Client plugin while registering I got an error message “Request Error: couldn’t connect to host”. Please assist. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/getting-error-invalid-response/"> Getting Error : ‘Invalid Response’ </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/oauth-openid-connect/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 41 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/oauth-server/"> OAuth Server </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/map-custom-attributes-use/"> What is “Map Custom Attributes” and how do I use it? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/use-wordpress-oauth2-server-single-sign-sso/"> How to use WordPress as an OAuth2 Server to do Single Sign-On (SSO)? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/wordfence-pointing-suspiciouscodephpspamlink-2/"> Wordfence pointing SuspiciousCode:PHP/spamLink. This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The issue type is: SuspiciousCode:PHP/spamLink Description: PHP based obfuscated backlink. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/wp-oauth-server-user-license-update/"> WP OAuth Server User License Update </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/oauth-server/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 4 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/otp-verification/"> OTP Verification </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/curl_setopt-otp-plugin-error/"> “I am using your OTP Verification plugin. I am getting this error. [ curl_setopt(): CURLOPT_FOLLOWLOCATION cannot be activated when an open_basedir is set. ]” What do i do? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/unable-to-access-wordpress-dashboard/"> My wordpress dashboard is not accesible anymore as it is asking to put the OTP on a number which I did not configure. Can you look in this urgently? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/possible-translate-plugin/"> Is it possible to translate the plugin? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/using-otp-verification-plugin-getting-error-curl_setopt-curlopt_followlocation-cannot-activated-open_basedir-set/"> “I am using your OTP Verification plugin. I am getting this error. [ curl_setopt(): CURLOPT_FOLLOWLOCATION cannot be activated when an open_basedir is set. ]” What do i do? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/integrate-custom-form-with-otp-verification-plugin/"> How to integrate your own custom form with OTP Verification plugin? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/otp-verification/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 32 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/reverse-proxy/"> Reverse Proxy </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/error-403-forbidden-unable-to-log-in-to-my-google-workspace-account/"> Error 403 Forbidden. Unable to log in to my Google Workspace account. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/screen-share-or-log-in-with-google-to-third-party-applications-issues-reverse-proxy/"> The extension is installed and all the configurations are correct still I am not able to share the screen or log in with google to third-party applications. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/unable-to-share-my-screen-reverse-proxy/"> Unable to share your screen? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/how-to-log-in-to-a-third-party-application-with-google-reverse-proxy/"> How to log in to a third-party application with Google? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/cookies-mismatch-login-issue-reverse-proxy/"> I am facing login issue, its showing cookies mismatch? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/reverse-proxy/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 7 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/shopify/"> Shopify </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/when-i-try-to-perform-sso-i-get-the-error-message-shopify-plan-expired/"> When I try to perform SSO, I get the error message “Shopify Plan Expired” </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/after-setting-up-the-idp-successfully-when-i-try-to-perform-sso-i-get-redirected-to-the-incorrect-app-configuration-page-and-then-after-subsequent-attempts-i-get-redirected-to-http/"> After setting up the IDP successfully when I try to perform SSO, I get redirected to the “Incorrect App Configuration” page and then after subsequent attempts, I get redirected to https://store.xecurify.com/moas/login page. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/when-i-am-trying-to-perform-otp-login-it-gives-me-an-alert-saying-error-error/"> When I am trying to perform OTP Login, it gives me an alert saying “Error error.” </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/i-have-installed-the-application-but-i-cant-see-the-otp-login-widget-on-my-signup-login-popup/"> I have installed the application but I can’t see the OTP Login widget on my Signup/Login popup. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/on-clicking-login-with-otp-widget-nothing-happens-i-am-not-able-to-see-the-popup/"> On clicking Login with OTP widget nothing happens. I am not able to see the popup. </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/shopify/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 111 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/social-login/"> Social Login </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/add-login-icons-frontend-login-page/"> How to add login icons to frontend login page? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/not-able-fetch-extended-attributes-access-extended-attributes/"> I am not able to fetch extended attributes. How do I access extended attributes? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/users-get-following-message-registration-disabled-site-please-contact-administrator/"> My users get the following message -“Registration has been disabled for this site. Please contact your administrator.” What should I do? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/center-social-login-icons/"> How do I center the social login icons? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/logout-redirected-blank-page/"> After logout I am redirected to blank page? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/social-login/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 32 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/two-factor-authentication/"> Two-Factor Authentication </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/invalid-otp-issue/"> My phone has no internet connectivity and I am entering the one time passcode from miniOrange Authenticator App, it says Invalid OTP. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/add-sms-credits-account/"> How to add SMS credits to my account? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/forgot-password-miniorange-account-can-reset-2/"> I forgot the password of my miniOrange account. How can I reset it? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/installed-2fa-plugin-wordpress-blog-via-email-try-login-get-code-not-link-try-verify-using-previous-link-shows-unauthorised/"> I installed 2FA plugin on my wordpress blog via email but when try to login, I get the code but not the link and when try to verify using previous link it shows unauthorised ? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/license-key-not-found/"> I upgraded to the premium license with miniOrange, and I am not able to see any license key for it. What should I do? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/two-factor-authentication/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 66 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/unified-endpoint-management/"> Unified Endpoint Management </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/g-suite-not-supported-managed-google-play-accounts-android/"> Getting ‘G Suite is not currently supported by managed Google Play Accounts, please choose a non-G Suite account to continue’ while registering the Android Enterprise </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/blocked-by-it-admin-cant-open-app-android/"> I am seeing a ‘Blocked by your IT Admin’ or ‘Can’t open this app’ notice when I try to open the work apps. </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/how-to-ensure-work-apps-data-not-shared-to-personal-apps-on-byod-enrollments/"> How do we ensure the data from the work apps is not sharable to the personal container on the BYOD enrollments? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/how-to-reset-company-owned-devices-for-new-enrollment/"> The user has submitted the company-owned device while leaving the organization, I can’t see the RESET option on the mobile settings to reset it to a new enrollment for the next employee. </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/unified-endpoint-management/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 4 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/web3/"> Web3 </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/is-it-secure-to-connect-the-crypto-wallet-to-the-website-page/"> Is it secure to connect the crypto wallet to the website/page? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/what-if-my-wallet-is-not-supported-for-login/"> What if my wallet is not supported for login? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/what-if-my-nft-token-standard-is-not-supported-for-nft-token-gating/"> What if my NFT token standard is not supported for NFT token gating? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/does-your-solution-allow-to-build-nft-marketplace/"> Does your solution allow to build NFT marketplace? </a> </li> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/do-you-provide-additional-solutions-for-web3-integration-with-other-technology/"> Do you provide additional solutions for Web3 integration with other technology? </a> </li> </ul> <div style="padding:10px 0px;"> <a href="https://faq.miniorange.com/kb/web3/" class="custom-link hvr-icon-wobble-horizontal kblnk" > View All 23 </a> </div> </div>  </div> <div class="col-md-4 col-sm-12 masonry-item">  <div class="knowledgebase-body"> <h5><a href="https://faq.miniorange.com/kb/windows-single-sign-on/"> Windows Single Sign On </a> </h5> <span class="separator small"></span> <ul class="kbse"> <li class="cat inner"> <a href="https://faq.miniorange.com/knowledgebase/logged-identity-provider-redirected-wordpress-im-not-logged-error-not-sign/"> I logged in to my Identity Provider and it redirected to WordPress, but I’m not logged in. 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