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Request Form - Portal Help Request
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Use this form to submit a ticket to the Technology Help Desk. </div> </div> </div> <form action="/TDClient/33/Portal/Requests/TicketRequests/NewForm/240?RequestorType=Service&ArticleId=0" aria-live="polite" class="js-entry-form" enctype="multipart/form-data" method="post"><input name="__RequestVerificationToken" type="hidden" value="WOKkY4sT3aQ6a3mWbApqLBAP8ubX_Py4aMSYa_J5Bd_ikAuu-NVyp6v8ii4N0mmGeRT0cNi8Gy5jsjK5REb5nTEOiJQ1" /> <div class="form-group js-help-ignore" data-fieldid="-77206" data-fieldtype="static_content" id="static-77206-grp"> <div class="wrap-text"> <div style="background: #FFFFFF; border: 1px solid #000000; padding: 1px 10px"> <table> <tbody> <tr> <td style="padding-right: 10px"><span style="font-size: 36px"><span style="color: #FF0000">⚠</span></span></td> <td> <p><strong><span style="color: #FF0000">Please Sign In using the link in the top right</span></strong> to ensure you will be able to check your <strong><a href="https://services.pitt.edu/TDClient/33/Portal/Requests/TicketRequests/ " target="_blank"><u>Ticket Status</u></a></strong>.<br> If you do not have a Pitt account, fill out your name and contact information on this form. </p> </td> </tr> </tbody> </table> </div> </div> </div><div class="form-group" data-fieldid="2133" data-fieldtype="textbox" id="attribute2133-grp"> <label class="control-label" for="attribute2133"> Preferred Callback Number </label> <div class="help-block collapse wrap-text" id="attribute2133-help"> The requestor's preferred phone number for follow-up contact. </div> <div class="js-ca"> <input Value="" class="form-control" id="attribute2133" name="attribute2133" type="text" value="" /></div> <span class="field-validation-valid" data-valmsg-for="attribute2133" data-valmsg-replace="true"></span> </div><div class="form-group" data-fieldid="37" data-fieldtype="title" id="attribute37-grp"> <label class="control-label" for="attribute37"> Subject </label> <div class="help-block collapse wrap-text" id="attribute37-help"> A short description to explain the nature of a ticket. </div> <input Name="attribute37" class="form-control" data-val="true" data-val-length="Title must be no more than 300 characters." data-val-length-max="300" data-val-required="Subject is required." id="attribute37" name="Item.Title" placeholder="Enter a short description for your request" type="text" value="" /><span class="field-validation-valid" data-valmsg-for="attribute37" data-valmsg-replace="true"></span></div><div class="form-group" data-fieldid="138" data-fieldtype="description" id="attribute138-grp"> <label class="control-label" for="attribute138_Content"> Description </label> <div class="help-block collapse wrap-text" id="attribute138-help"> The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it. </div> <style> .cke .cke_toolgroup { margin-right: 1px; } .cke .cke_combo_button { margin-right: 1px; } .cke .cke_combo_text { width: 60px !important; } </style> <script type="text/javascript"> (function () { if (window.CKEDITOR) { setCKEditorConfigs(); initialize(); } else { // The "CKEDITOR-config-loaded" event is thrown after the CKEDITOR global variable has been created, but before the instance of CKEditor is ready. window.addEventListener('CKEDITOR-config-loaded', function () { if (window.CKEDITOR) { setCKEditorConfigs(); initialize(); } }); } })(); function setCKEditorConfigs() { window.CKEDITOR.config['clientScripts'] = [{"scriptPath":["/TDPortal/Content/bootstrap/3.4.1/dist/js/bootstrap.min.js","https://services.pitt.edu/TDPortal/Content/Scripts/tdx/TDJSFramework.compiled.min.js"],"scriptDependencyPath":"/TDPortal/Content/Scripts/jquery/2.2.4/jquery.min.js"}]; window.CKEDITOR.config['clientStyles'] = ["https://services.pitt.edu/TDPortal/Content/bootstrap/3.4.1/dist/css/bootstrap.min.css","https://services.pitt.edu/TDClient/Styles/bootstrap_custom.min.css","https://services.pitt.edu/TDClient/Styles/TDStyles.min.css","https://services.pitt.edu/TDPortal/BE/Style/2/TDClient/33"]; 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var editor = window.CKEDITOR.replace('attribute138_Content', config); editors['attribute138_Content'] = editor; editorConfigs['attribute138_Content'] = config; if (typeof window.refreshCKEditor !== 'function') { window.refreshCKEditor = function (editorId) { editors[editorId].destroy(false); editors[editorId] = window.CKEDITOR.replace(editorId, editorConfigs[editorId]); } } // Note: This getCKEditor implemention only works on pages that have a single instance of this control window.getCKEditor = function () { return editor; } // Only add validation methods if we have a validator on the page if ($.validator) { addCKEditorValidationMethods(); } // Need custom unobtrusive validation methods to update content before validating function addCKEditorValidationMethods() { // Add the required validator method if it isn't already defined if (!$.validator.methods['required-ckeditor']) { $.validator.addMethod("required-ckeditor", function (value, element) { var currentEditorId = element.id; var currentEditor = window.CKEDITOR.instances[currentEditorId]; 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}); </script> <div class="form-group required"> <span class="control-label"> Your name </span> <div class="form-inline"> <div class="form-group"> <label class="sr-only" for="RequestorFirstName">Your first name</label> <input aria-required="True" class="form-control" data-val="true" data-val-length="The field Your first name must be a string with a maximum length of 100." data-val-length-max="100" id="RequestorFirstName" name="RequestorFirstName" placeholder="First Name" type="text" value="" /> <span class="field-validation-valid" data-valmsg-for="RequestorFirstName" data-valmsg-replace="true"></span> </div> <div class="form-group"> <label class="sr-only" for="RequestorLastName">Your last name</label> <input class="form-control" data-val="true" data-val-length="The field Your last name must be a string with a maximum length of 100." data-val-length-max="100" id="RequestorLastName" name="RequestorLastName" placeholder="Last Name" type="text" value="" /> <span class="field-validation-valid" data-valmsg-for="RequestorLastName" data-valmsg-replace="true"></span> </div> </div> </div> <div class="form-group required"> <label class="control-label" for="RequestorEmail">Your email address</label> <input aria-required="True" class="form-control" data-val="true" data-val-email="The Your email address field is not a valid e-mail address." data-val-length="The field Your email address must be a string with a maximum length of 200." data-val-length-max="200" id="RequestorEmail" name="RequestorEmail" type="text" value="" /> <span class="field-validation-valid" data-valmsg-for="RequestorEmail" data-valmsg-replace="true"></span> </div> <div class="form-group required"> <span class="control-label"> Verification Code </span> <div> <script src="https://www.google.com/recaptcha/api.js" async defer></script><div class="g-recaptcha" data-sitekey="6LdpkJIUAAAAAO1uVaoy_JSiAoexNHCvwoX9Zdo3" data-theme="light"></div> </div> </div> <div id="divButtons" class="gutter-top gutter-bottom-lg"> <input id="btnSubmit" type="submit" value="Submit" class="btn btn-primary btn-lg" /> </div> <input id="FormID" name="FormID" type="hidden" value="5" /></form> </div> <script src="/TDClient/Scripts/system.js?v=20241127211336"></script> <script> (function () { window.addEventListener( 'pageshow', function ( event ) { if ( event.persisted || ( window.performance.getEntriesByType("navigation")[0].type === 'back_forward')) { $('body').whiteOut(); TeamDynamix.refreshSelf(); } }); })(); SystemJS.config({ baseURL: '/TDClient/Scripts' }); SystemJS.import('Tickets/TicketFormHandler.min.js?v=20241127210858').then(function (mod) { SystemJS.import('Tickets/TicketFormHandler').then(function (mod) { window.formHandler = new mod.TicketFormHandler({ initialConfig: {"baseControllerUrl":"/TDClient/33/Portal/Requests/TicketRequests","forAppId":31,"origIssueId":0,"origIssueProjectId":0,"allowWorkflowAssignment":false,"childrenPreventWfAssignment":false,"ticketComponentId":0,"ticketComponentName":null,"ticketComponentNameLower":null,"hasErrors":false,"formId":5,"formName":"New Unclassified Ticket","forApp":"TDClient","forItemId":0,"mode":0,"shouldExpandHelp":false,"baseAppPath":"/TDClient/","displayedFields":[{"id":-77206,"isCustomAttribute":false,"order":2.0,"name":"Static Content","labelText":"Static Content","description":null,"helpText":null,"placeholderText":"","fieldType":null,"isEditable":false,"isRequired":false,"defaultValue":"","defaultText":""},{"id":2133,"isCustomAttribute":true,"order":4.0,"name":"Callback Number","labelText":"Preferred Callback Number","description":"The requestor\u0027s preferred phone number for follow-up contact.","helpText":"The requestor\u0027s preferred phone number for follow-up contact.","placeholderText":"","fieldType":"textbox","isEditable":true,"isRequired":false,"defaultValue":"","defaultText":""},{"id":37,"isCustomAttribute":false,"order":13.0,"name":"Title","labelText":"Subject","description":"A short description to explain the nature of a ticket.","helpText":"A short description to explain the nature of a ticket.","placeholderText":"Enter a short description for your request","fieldType":"textbox","isEditable":true,"isRequired":true,"defaultValue":"","defaultText":""},{"id":138,"isCustomAttribute":false,"order":14.0,"name":"Description","labelText":"Description","description":"The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.","helpText":"The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.","placeholderText":"","fieldType":"textarea","isEditable":true,"isRequired":true,"defaultValue":"","defaultText":""},{"id":376,"isCustomAttribute":false,"order":20.0,"name":"Attachment","labelText":"Attachment","description":"File attachments associated with the ticket.","helpText":"File attachments associated with the ticket.","placeholderText":"","fieldType":"fileupload","isEditable":true,"isRequired":false,"defaultValue":"","defaultText":""}],"requiredFieldIds":[37,138],"extraFieldIds":[1932],"readOnlyFieldValues":{"1279":["21"],"495":[],"38":["826"],"2127":[],"2131":[],"2130":[""],"2129":[""],"2128":[""],"40":["77"],"789":[],"39":[],"41":["25"],"371":["4"],"701":[],"2143":[""],"1237":[],"2596":[""],"1932":[]},"preExistingFieldChoices":{},"relationships":[{"parentId":2127,"childId":2128,"parentChoiceId":150,"childChoiceIds":[0]},{"parentId":2127,"childId":2129,"parentChoiceId":150,"childChoiceIds":[0]},{"parentId":2127,"childId":2130,"parentChoiceId":150,"childChoiceIds":[0]},{"parentId":2127,"childId":2131,"parentChoiceId":151,"childChoiceIds":[0]}],"lookupUrls":{"roomLookup":"/TDClient/33/Portal/Shared/RoomLookup.aspx","roomWs":"/TDClient/33/Portal/WebServices/JSON/AssetLocationsLookupService.asmx/GetRooms?locationId=0","ciLookup":"/TDClient/33/Portal/Shared/UserVisibleConfigurationItemsLookup.aspx?FormID=5\u0026appID=31","ciWs":"/TDClient/33/Portal/Shared/Configuration/Autocomplete?FormID=5\u0026appID=31","userProfile":"/TDClient/33/Portal/People/Details.aspx"},"componentId":35,"componentName":"Unclassified or Parent","componentNameLower":"ticket","updatePageTitle":false,"updateComponentPlaceholders":false}, $form: $('form.js-entry-form'), $extraFieldDivider: $('h2.js-other-fields') }); 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